Frequently Asked Questions - Laerdal...

MicroSim Frequently Asked Questions

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CONTENTS

TECHNICAL ............................................................................................... 8

1. Why is the software delivered on a CD or network installation? Why can the software not be delivered over the Internet?

2. What are the requirements for a network installation of MicroSim with License server and CMS?

3. How do I arrange for my students to learn at home and at school?

4. How do I install the MicroSim Curriculum version at the office?

5. How will my program be updated when it is upgraded?

6. What help do I need for installation on a networkinstallation on a networkinstallation on a networ ?

7. Do you have information I can give my network administrator?network administrator?network administrator

8. What if the network administrator does not want to install this on the network - what are my options?

MEDICAL .................................................................................................... 12

1. What reference materials are included in MicroSim?

2. Why are ERC reference materials not included in MicroSim?

3. What profiles come with MicroSim?

4. Where is the airway Anti-CO2 (color change detector)?

5. Can I use a larynxtube?

6. Why can I not choose both face shield and pocket mask as options?

7. Pocket mask and facial shield – do these cover all types? How can I use multiple airway devices?

8. I can’t chose a BVM in addition to the ventilator. What do I do?

9. How do I configure with or without oxygen?

10. There is no 100% oxygen system. What do I do?

11. Why can I not choose both auscultation and palpation?

12. Why can I not choose Nasal intubations?

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13. Why is the unit in ventilation settings in liters? I need ml/kg.13. Why is the unit in ventilation settings in liters? I need ml/kg.13. Why is the unit in ventilation settings in liters? I need ml/kg

14. What if I spot something wrong with the medicine?

15. We use IM as the administration route for Midazolam, where do I find it in the MicroSim Prehospital configuration?

16. Why isn’t CPAP/BiPAP an option in Breathing especially for Asthma patients?

EDUCATIONAL ........................................................................................ 15

1. Where do I find the printed material that illustrates what the correct response of the participant should be?

2. How can the students see their last debriefings?

3. Do I need the CMS to see the learners’ debriefings?

4. What is the accreditation of the debriefing system based on? What kind of guidelines are they follow in the debriefing section?

5. Can the educator or administrator monitor whether learners are using help files?

6. If I want to gain a detailed understanding of specific medical knowledge, how can I refer to reference guidelines or textbook from MicroSim?

CONFIGURATION .................................................................................. 17

1. I need to share copies of the configurations I have created with colleagues for validation. Where is the print function of the configuration?

2. The poster and modules booklets for MicroSim Military say that there are 55 scenarios in the software. I can only f ind 52 scenarios in the current software. Where are the remaining 3?

3. Why are the acronyms not written out in the configuration screens?

4. I teach different kinds of students. How do I make sure the systemis organized to meet all needs?

5. How do I update the individual user version of the product if I update my configuration?

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6. How flexible is the program can be configured? Can the programconfiguration be based on my institution’s protocol or equipment?

ACCREDITATIONS .................................................................................. 19

1. Can I set the examination pass mark?

2. Why is the pass mark 70%? what if I don’t like this figure and we use a different scale?

3. How do I set examinations in the program?

4. I want it to print a certificate when my students pass. How do I do this?

5. Can I change the patients in the exams?

BUSINESS MODEL ................................................................................... 20

1. What do I get when I buy a curriculum version?

2. What do I get when I buy a curriculum off-the-shelf version?

3. What do I get when I buy a Personal Access version?

4. What do I get when I buy a Personal Access prepaid?

5. I have MicroSim Curriculum or MicroSim Curriculum off-the-shelf. How do I get more individual versions?

6. What if I want our logo on the product i.e. private label - both in the software and on the packaging?

7. What if the guidelines change in 2006?

8. Can I build my own patient scenarios?

9. Our IT group claims they can build this just as easily as buying. Why should I buy then?

10. Why is this better than something we make here?

11. I am an educator. How can I save time using this?

12. Our instructors will see this as a threat to their jobs?

13. Not every student has a PC.

14. I only have 3 PCs, so I only need 3 users14. I only have 3 PCs, so I only need 3 users14. I only have 3 PCs, so I only need 3 user .

15. I only have students in 12 weeks blocks, so they don’t need annual licenses.

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16. We don’t have a network at our place?

17. What does the educational seminar involve?

18. What is in-service training?

19. Does the software come with CE/CME/CU/CEU points?

20. I want to install MicroSim Curriculum. Do I need to load the license servers?

21. Can you make a Russian version of the software? I will help translate it.

22. What scenarios are coming?

23. How many patient scenarios are there in total?

SUPPORT .................................................................................................... 26

1. When I buy this, what help do I get to make sure it works?

2. If I can’t get it to work on a weekend, who do I call?

RELIABILITY ............................................................................................... 27

1. Who else is using MicroSim? Is it proven to work?

2. Who can I call for a reference?

3. How realistic are the patient scenarios?

4. How many professional experts contributed to build this learning system?

5. What papers have been printed on the product?

PRICING ...................................................................................................... 29

1. How can I prove cost efficiency for the purchasing person?

2. When I buy more, do I pay less?

3. What is the difference between annual and capital?

4. This is expensive for software. Our students won't pay for it.

5. If I buy capital for 200 users, then how do I change the users?

6. How much does MicroSim cost?

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TECHNICAL

1. Why is the software delivered on a CD or network installation? Why can the software not be delivered over the Internet?

There are 4 main reasons as to why Laerdal has chosen this delivery method:

1. Educational concerns

In an internet delivery, you have to make more sacrif ices to meet the bandwidth requirements, and due to the limitations of an internet execution platform. You might have to leave out some features, to reduce the quality of the sound and pictures, and adapt to the limits of the internet platform technology. This will negatively impact the learning value.

2. Security concerns

- A thick client (software not delivered over the Internet) can operate without network access at all, since it is self-contained.

- An internet delivery is vulnerable to security f laws in the network communication.

3. Performance concerns

A thick client is much faster, since the media files are available on the hard-disk. The MicroSim has a footprint in excess of 150 MB. This foot-print increases substantially as we continuously add more pictures, video and sound for the future versions. An internet client would be much slower, at least initially, because of the size of the download.

4. Platform requirements

In an internet delivery system, we would have to define a higher set of minimal requirements for clients. The thick client works on all 32-bit Microsoft Windows operating systems from Windows 95 and up. Also, the CPU and RAM requirements are more than doubled for an internet delivery system, because we have to use more resource demanding compression techniques for the movies, sounds and picture files.

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2. What are the requirements for a network installation of MicroSim with License server and CMS?

CMS (server):

Minimum hardware requirement:(depends on number of users on your system)

Pentium III 1.6 GHz, 512 MB RAM, 5 GB Hard diskSoftware requirements:Windows 2000, XPv

LICENSE SERVER

Hardware requirements:

Pentium II 233 MHz (450 MHz recommended),32 MB RAM (128 MB recommended), 300 MB hard disk256 colour display adapter, mouse or compatible pointing device

Software requirements:

Internet Explorer 5 or laterWindows 95, 98, 2000, ME, XP or NT 4.0 (Service pack 4 or later)

MICROSIM (client):

Hardware requirements:

Pentium II 233 MHz (450 MHz recommended),32 MB RAM (128 MB recommended), 300 MB hard disk256 colour display adapter (16 bit or more recommended),Sound adapter, mouse or compatible pointing device

Software requirements:

Internet Explorer 5 or laterWindows 95, 98, 2000, ME, XP or NT 4.0 (Service pack 4 or later)

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3. How do I arrange for my students to learn at home and at school?

The first step is to install the full system on your intranet at your school. This involves installing MicroSim on the PCs you wish your students to use and the license server and CMS on your servers that through the network are connected to the MicroSim PCs.

For home use to be enabled the CMS needs to be configured to work on the Internet - or alternatively if available, a VPN (Virtual Private Network).

Next step is to distribute the individual user CDs to your home users and provide them with the information to connect to the system. Your students enter this information as part of the installation process in order for MicroSim to connect to the central system. Your IT administator distributes the information either as a sticker on the MicroSim CD sleeve that he or she sends out, or communicate this electronically to your students via for instance email.

4. How do I install the MicroSim Curriculum version at the office?

Details on how to install the system is available in the network administrator box.

5. How will my program be updated when it is upgraded?

Your IT administrator will access the Laerdal support site where he or she can download patches. Once they are downloaded, your IT administrator will update the system. MicroSim comes with a technology that automatically looks for these updates.

6. What help do I need for installation on a network

The network administrator box provides documentation for how to do the network installation.

7. Do you have information I can give my network administrator?

The information for your network administrator is included in the network administrator box.

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8. What if the network administrator does not want to install this on the network - what are my options?

MicroSim will run without network installation. However, CMS functionality such as personalization, learner monitoring is not available. The reason for the resistance can be multple. For instance, your existing network hardware might not be sufficient. Other reasons can be security, or your IT department's lack of resources. Each issue can be addressed - security can be tested and validated, staff can be trained or hired, etc. The solution is to estimate what costs are involved with a hardware upgrade, security testing, staff training, etc. and what efficiencies can be achieved elsewhere with a fully functional CMS.

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MEDICAL

1. What reference materials are included in MicroSim?

This depends on the language versions and geographic regions. For example, the versions in the Americas includes AHA reference material.

2. Why are ERC reference materials not included in MicroSim?

MicroSim comes with reference materials that is endorsed by third parties. If some guidelines are not implemented, this is because there has been no agreement between Laerdal and that third party yet. Laerdal is continuously working with third party providers of reference materials. Refer to the localization information for details.

3. What profiles come with MicroSim?

This depends on the language version. Most versions have doctor, nurse, paramedic and basic level emergency medical technicians. You can choose to configure your own profiles in order to match the needs at your facilities.

4. Where is the airway Anti-CO2 (color change detector)?

MicroSim has capnometer, EDD and ausculation which should be sufficient to detect correct or incorrect tube placement. MicroSim does not have an anti-CO2 feature - likewise, there are other devices which could be used, but the above meets the learning objectives of correct tube placement.

5. Can I use a larynxtube?

You can use laryngial mask airway (LMA), LMA-Fastrach or Combitube besides normal endotracheal tube with a laryngoscope.

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6. Why can I not choose both face shield and pocket mask as options?

The user-interface has access to a lot of actions, and the number of choices is being kept at a minimum in order to faciliate easy navigation. Only one of these may be choosen, which fulf ills the learning objective to use a barrier device whether its a face shield or pocket mask.

7. Pocket mask and facial shield – do these cover all types? How can I use multiple airway devices?

It is always a compromise to choose which medical equipment to incorporate. However, the key point is that the learning objectives for artificial ventilation are met.

8. I can’t chose a BVM in addition to the ventilator. What do I do?

MicroSim does not have a ventilator, but comes with a bag-valve-mask which is called “ventilate” This is the picture of a Laerdal ResusCitator. MicroSim can use Laerdal products, which does fulf ill the learning objectives. Third party equipment has been minimized due to copyright issues.

9. How do I configure with or without oxygen?

To ventilate without oxygen, set the oxygen rate to 0.

10. There is no 100% oxygen system. What do I do?

Use the “Oxygen mask with reservoir”. This is a 100% oxygen system.

11. Why can I not choose both auscultation and palpation?

The user-interface has access to a lot of actions, and the number of choices is being kept at a minimum in order to faciliate easy navigation. Only one of these may be choosen, which fulf ills the learning objective to use a barrier device whether its auscultation or palpation.

12. Why can I not choose Nasal intubations?

This is in the plans and could be available in later versions, e.g. in the trauma modules.

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13. Why is the unit in ventilation settings in liters? I need ml/kg.

This has been chosen to be in liters, since this is the unit mentioned in the guidelines.

14. What if I spot something wrong with the medicine?

First thing to do is to determine whether the medicine can be configured. If you have access to the configuration screen, go in there, look up the drug and check the options. If you do not have access, contact your educator.

15. We use IM as the administration route for Midazolam. Where do I find it in the MicroSim Prehospital configuration?

You can administrate Midazolam IV in MicroSim. Not all drugs are available in all administration forms within MicroSim. Laerdal continuously develops the medical model with feature such as this. Laerdal is continuously evaluating whether to include features such as enabling Midazolam to be administered IM.

16. Why isn’t CPAP/BiPAP an option in Breathing especially for Asthma patients?

CPAP/BiPAP is not yet featured in MicroSim. This is not implemented because not all departments can do CPAP/BiPAP. Until this is implemented in the software, you can use intubate or transfer to next echolon of care where CPAP/BiPAP is available.

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Educational

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EDUCATIONAL

1. Where do I find the printed material that illustrates what the correct response of the participant should be?

There is no printed material of what the correct response should be. This is impossible to map exactly since the simulator is based on biological variance. Like with real patients you know approximately in what direction the situation will develop, but you can not state exactly what will happen next. This is the basis on which all our patients are modeled, and it is not possible to provide this information. This is a good example of the unique technology behind MicroSim - MicroSim’s comes with real “virtual” patients and not simple algorithms to follow.

2. How can the students see their last debriefings?

There are 2 ways. The student can access the debriefings directly from MicroSim or the student can log into the CMS and retrieve previous debriefings there.

3. Do I need the CMS to see the learners’ debriefings?

Yes. You need to log into the CMS in order to see the debriefings.

4. What is the accreditation of the debriefing system based on? What kind of guidelines are they follow in the debriefing section?

You can change the guidelines that the debriefing is based on in the configuration screen. There you can also see the guidelines that are available.

5. Can the educator or administrator monitor whether learners are using help files?

No. MicroSim does not record the user accessing help files.

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6. If I want to gain a detailed understanding of specific medical knowledge, how can I refer to reference guidelines or textbook from MicroSim?

When you get to the debriefing screen, click on the hyperlinks. Each hyperlink will take you to either a reference to an external source, or in some cases provide you directly with information regarding the specif ic medical knowledge you are looking for.

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Configuration

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CONFIGURATION

1. I need to share copies of the configurations I have created with colleagues for validation. Where is the print function of the configuration?

There is no print function, but your colleagues can access the profiles from their MicroSim after you upload them if they are connected to the same CMS as you.

2. The poster and modules booklets for MicroSim Military say that there are 55 scenarios in the software. I can only find 52 scenarios in the current software. Where are the remaining 3?

When you check what patients are available, ensure that you are using the right profile. For instance in MicroSim Military if you choose EMT-B, some patients will be disabled, but if you choose physician then ALL 55 patients are there. 91 W level 1 has around 52. This is because some of the patients have diagnosis that they are not trained to treat.

3. Why are the acronyms not written out in the configuration screens?

NIBP is explained in the small description on the right hand side when clicking on the configuration item. ECG and CPR should be obvious. Military abbreviations in the military version are understood by military users.

4. I teach different kinds of students. How do I make sure the system is organized to meet all needs?

You need to configure a set of profiles reflecting each type of your students. For instance, let’s say you have 1st, 2nd and 3rd year students in your program that will be using MicroSim. You allow access to different interventions and drugs for each of the 3 levels, so you configure 3 profiles. Next step is to group your students in the CMS and link each group to one of your 3 profiles. This ensures that each student will have access to the interventions and drugs that you have specif ied for each level.

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5. How do I update the individual user version of the product if I update my configuration?

First you need to ensure your users are connected to the CMS (see how to configure the individual user versions to my network version). The individual user versions recieve your configurations automatically as soon as they connect to the CMS.

6. How flexible is the program can be configured? Can the program configuration be based on my institution’s protocol or equipment?

MicroSim provides the opportunity to configure the system to reflect your protocols and equipment. Inside MicroSim, go to the configuration screen (you should have access to this if you are an educator), and here you can change, enable and disable different types of protocols and equipment.

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Accreditations

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ACCREDITATIONS

1. Can I set the examination pass mark?

No, the pass mark is f ixed at 70%

2. Why is the pass mark 70%? what if I don’t like this figure and we use a different scale?

The default pass mark is 70% to reflect the most common standards. If you are using a different scale, it is recommended to ‘translate’ the scores around your scoring system. So e.g. if you use 80% as a pass rate, you can have a table that translates 70% into 80%, 85% into 90%, and so forth.

3. How do I set examinations in the program?

If you are an educator and have access to the accrediations menu, you can set up exams as part of an accreditation.

4. I want it to print a certificate when my students pass. How do I do this?

When your students pass an accreditation, it is possible for the student to print a certif ication that reflects the name of the accreditation you have configured.

5. Can I change the patients in the exams?

If you are an educator and have access to the accreditation screens, you can edit existing accreditation by adding or removing patients. Alternatively, you can set up your own accreditations from scratch.

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BUSINESS MODEL

1. What do I get when I buy a curriculum version?

You get:

• an educator box with the software and details about the learning objectives of the patients you purchased

• a network administrator box with the software as well as details on how to install and maintain the system on a network

• a CMS box with details on how to install and maintain the system on a network

• as many individual user CDs as you have ordered users

• a network license for as many users that you have ordered

2. What do I get when I buy a curriculum off-the-shelf version?

You get:

• an educator box with the software and details about the learning objectives of the patients you purchased

• an Network Administrator box with the software as well as details on how to install and maintain the system on a network

• a CMS box with details on how to install and maintain the system on a network

• as many individual user CDs as you have ordered users

• a network license for as many users that you have ordered

3. What do I get when I buy a Personal Access version?

You already have the free CD, so you get a license that unlocks your CD enabling you to use the patient scenarios you have purchased.

4. What do I get when I buy a Personal Access prepaid?

You get a box with a CD and a license

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5. I have MicroSim Curriculum or MicroSim Curriculum off-the-shelf. How do I get more individual versions?

Contact your Laerdal representative when you run out of individual user CDs for your MicroSim Curriculum or MicroSim Curriculum off-the-shelf. Remember that the number of individual versions you can load in a year is always the same or less than the number of annual users your have ordered. I.e. if you have 100 CDs and a network license for 100 users, ordering more CDs will not allow more installations to happen without purchasing addition licenses.

6. What if I want our logo on the product i.e. private label - both in the software and on the packaging?

MicroSim allows you to customize the label inside the software as a standard feature, however this requires all your MicroSim users to be connected to your CMS.

As part of configuring MicroSim, you can upload an image to the CMS. All your users that can connect to your CMS (either on from individual user installations or from your network) will have the logo installed automatically when they connect the next time (as part of the synchronization process).

The physical packaging of MicroSim can not be customized with logo or text in the standard offering. Please contact your Laerdal representatives for details.

7. What if the guidelines change in 2006?

When guidelines change, Laerdal provides patches that can be downloaded from the support site by your IT administrator. Your IT administrator will update the system and with the next syncronization your users will get upgraded to match the new guidelines.

For Personal Access and Personal Access Prepaid the download will happen automatically when the user goes online.

8. Can I build my own patient scenarios?

MicroSim does not provide a patient scenario build function. Laerdal continues to develop new patient scenarios. Please stay in touch with your Laerdal representative for updates.

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9. Our IT group claims they can build this just as easily as buying. Why should I buy then?

MicroSim is a proven technology. MicroSim has been developed over a 7 year period and has continuously been through numerous user tests, the scrutiny of 100s of medical professionals all over the world to get this far. As a result. MicroSim comes with 4 unique technologies: configurability, easy-to-use powerful user interface, realistic and medically correct patient models, as well as automated intelligent debriefing.

10. Why is this better than something we make here?

You might want to consider that MicroSim has been developed over a 7 year period and has continuously been through numerous user tests, the scrutiny of 100s of medical professionals all over the world to get to where it is. As a result, MicroSim comes with 4 unique technologies: configurability, easy-to-use powerful user interface, realistic and medically correct patient models, as well as automated intelligent debriefing.

11. I am an educator. How can I save time using this?

As an educator, you can use MicroSim to evaluate and follow your students’ learning progress. MicroSim records the actions and decision your students have performed during the simulation. Through the CMS, you can quickly gain an overview of where your individual students are and how your class as a whole is doing. This reduces the time you spend on routine tasks, and you can focus more on your individual students’ strengths and weaknesses.

12. Our instructors will see this as a threat to their jobs.

MicroSim is designed to make your instructors more efficient at their job, not to make them redundant. Efficient education of your students can not only depend computer simulation, but needs human interaction and facilitation by your instructors. MicroSim enables your instructors to spend more of their time focusing on exactly that.

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13. Not every student has a PC.

Your students can either access MicroSim from their home PC or share a PC at your facilities in a computer lab or similar provided CMS is installed. MicroSim is based on logins and each student has a record that follows the student on every computer they access MicroSim. This allows students to not own their own PC and still be able to access MicroSim on a shared PC.

14. I only have 3 PCs, so I only need 3 users.

The number of PC and users are not related. You can install the software on as many PC as you like - this can include all PCs at your facilities as well as on each of your student’s home and work PC. The number of PCs can then exceed the number of students. The number of ‘users’ is defined as the number of unique users that access MicroSim through your system (including home use) at any point during a year. So, if you only have 3 PCs but 10 students in the class that use MicroSim, this means 10 users.

15. I only have students in 12 weeks blocks, so they don’t need annual licenses.

MicroSim is designed for students for not only initial training on a new topic, but especially effective in reinforcing existing learning. If your program is 12 weeks, your students will reinforce their knowledge by going back to MicroSim after a few months after f inishing the course, similarly to holding on to a textbook associated with a in class in the past. The value of the learning objectives for each patient scenario is the same whether your students go through a 12 week program or 12-month program.

16. We don’t have a network at our place.

You can run MicroSim on a network or no network. However, if you have a network you will get access to CMS server functionality that helps you manage your learners. MicroSim will also run without a network, but you will not be able to benefit from the full value of the product.

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17. What does the educational seminar involve?

The educational seminar is designed to help your educators fully understand MicroSim. A Laerdal consultant will educate on functionalities of MicroSim and how to set the system up. The consultant will provide tools to integrate MicroSim into your existing curriculas in order to ensure you get the most educational value out of MicroSim.

18. What is in-service training?

In order for you to understand the functionality and how to set up MicroSim, Laerdal will help you get started with MicroSim.

19. Does the software come with CE/CME/CU/CEU points?

Depending on your geographic region, some of the patient scenarios are given third party endorsed continuing education credits. For instance, in the US, MicroSim Inhospital modules give AHA continuing education credits. Laerdal does not independently issue any continuing education credits.

20. I want to install MicroSim Curriculum. Do I need to load the license servers?

Yes.

21. Can you make a Russian version of the software? I will help translate it.

MicroSim currently comes in 14 languages. Laerdal has no current plans for a Russian (or other additional language) version, but we continue to evaluate a number of additional languages.

22. What scenarios are coming?

Laerdal is constantly doing research on new patient scenarios that will f it into MicroSim. There are no specif ications on which patients will come when.

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23. How many patient scenarios are there in total?

Patient scenarios come in modules and packages depending on the product you choose. For MicroSim Personal Access, MicroSim Personal Access prepaid and MicroSim Curriculum off-the-shelf, a package contains 25 patient scenarios.

For MicroSim Curriculum patient scenarios are grouped in modules of f ive.Currently there are 40 Inhospital patients, 40 Prehospital patients and 55 Military patients in the modules. In the packages there are 25 Inhospital, 25 Prehospital and 25 Military patients.

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Support

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SUPPORT

1. When I buy this, what help do I get to make sure it works?

Laerdal provides two types of support. For technical support on how to set up the MicroSim software on your PCs as well as the license server and CMS servers on your network, your IT administrators have access to a dedicated technical support line. For educational and functionality support, you can always contact your Medical Educational Consultant who can assist you in integrating MicroSim into your curriculum. If you need to train your educators on MicroSim and how to integrate MicroSim in your curriculum, contact your Medical Educational Consultant for details on the Educational Seminar.

2. If I can’t get it to work on a weekend, who do I call?

Your IT support infrastructure should be able to solve most issues for your users. Laerdal does not have support during weekend hours, but emails are replied to within 1 business day. Problem resolvement time depends on the severity of the issue.

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RELIABILITY

1. Who else is using MicroSim? is it proven to work?

MicroSim is being used by the US army as a standard part of the education program for the medics. Also, the American Heart Association has choosen to use MicroSim technology as platform for their ACLS certif ication course.

2. Who can I call for a reference?

You can contact the Department of Combat Medic Training at Fort Sam Houston in San Antonio, Texas.

3. How realistic are the patient scenarios?

The medical modelling behind MicroSim takes into account a range of parameters in order to let the patients respond as they would in real-life. Treatment will have the same effect as in real-life which means you can actually do all the ‘wrong’ things first and later correct for them. Hundreds of medical and educational experts have tested the models and contributed to the ongoing development of the technology.

4. How many professional experts contributed to build this learning system?

Hundreds of medical and education professionals contributed with their expert knowledge to ensure the learning system meets professional standards

5. What papers have been printed on the product?

An early version MicroSim ‘ResusSim’ was used for a paper:

http://f lexiblelearning.net.au/newsandevents/Flexenews/Issue30/Ambulance.htmSteve MathesonActing Manager EducationNSW Health Counter Disaster UnitAmbulance Service NSWLocked Bag 105Rozelle, NSW 2039email: [email protected]

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PRICING

1. How can I prove cost efficiency for the purchasing person?

First step is to total up your existing cost and/or cost associated with a potential expansion without using MicroSim. Include all direct costs such as classroom cost, educator cost, transportation cost and educational materials costs. On top of this, the fact that MicroSim can be used at the learner’s convenience outside of work hours, estimate the resulting increase in productivity of your workers for spending less time off the job. This might in fact come in as the biggest cost saving.

2. When I buy more do I pay less?

For MicroSim Curriculum and MicroSim Curriculum off-the-shelf you receive a volume discount that is increased as your order size increases.

3. What is the difference between annual and capital?

With a capital purchase, you are purchasing the license to use the software forever. This comes with a 3 year warranty for bug-fixes and support.

With an annual purchase, you are purchasing a one-year license to use the software. After 1 year the software will not work anylonger.

The price of the annual license is half the capital purchase license price. So you can think of it as a choice of buying 2 years (annual) or 3 years (capital) at the same price.

4. This is expensive for software. Our students wont pay for it.

When considering the cost issue, it is a good idea to start with the total cost of your education program. MicroSim can provide a possiblity to reduce the total cost. First step is to total up your existing cost and/or cost associated

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with a potential expansion without using MicroSim. Include all direct costs such as classroom cost, educator cost, transportation cost and educational materials costs. On top of this, the fact that MicroSim can be used at the learner’s convenience outside of work hours, estimate the resulting increase in productivity of your workers for spending less time off the job. This might in fact come in as the biggest cost saving.

5. If I buy capital for 200 users then how do I change the users?

When you buy capital for 200 users, you buy the right for 200 unique users to use the system throughout a year. You can only change each of the 200 users after one year. You change the users by deleting the 'old' user IDs in order to free up for new ones.

6. How much does MicroSim cost?

It depends on the version of MicroSim. There is no difference in the pricing of Inhospital, Prehospital and Military versions. Personal Access and Personal Access Prepaid are priced at $150 per package. You need to contact your Laerdal representative for exact pricing on MicroSim Curriculum and MicroSim Curriculum off-the-shelf. All versions are not available in all markets.

Some examples:

A: I have a class of 50 users each semester (twice a year) who need access to 3 modules as part of their curriculum. I want to purchase the software (Capital)

(50 + 50 = 100 unique users / year) x 3 modules = 300 module users

The price in USD is $21 per modules user up to 500 module users (no volume discount)

Total capital price: $21 x 300 = $6,300

B: I have a high level class of 80 students that use 5 modules. This class starts 4 times a year. I also have a lower level class that only use 3 of these 5 modules. This class starts 8 times per year and has 20 students in each class. Our budget requires lowest annual expenses, so we opt for the annual purchase option.

(80 x 4 = 320 unique users / year) x 5 modules = 1,600 module users

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(20 x 8 = 160 unique users / year) x 3 modules = 480 module users

Total module users = 1,600 + 480 = 2,080 modules users

The price is USD $21 per module users up to 500 and $18.90 up to 5,000 module users.

Capital purchase price: $21 x 500 + $18.90 x 1,580 = $40,362

Annual price: $40,362 / 2 = $20,181

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Index

Symbols

3 profi les 17

A

Accreditations 19Annual users 21

C

CME 24CMS 9, 10, 11, 15, 17, 18, 20, 21, 22, 23, 26Confi guration 14, 15, 17, 18, 22Curricula 24Curriculum 20, 21Curriculum off-the-shelf 21, 29, 30

D

Debriefi ng 15, 16, 22Debriefi ngs 15

E

Educational 23Educational seminar 26Educator box 20

G

Guidelines 14, 15, 16, 21

I

Installation 10, 11Intranet 10

L

Language 12, 24Learning objectives 13, 23License server 9, 10, 24, 26

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M

MicroSim Curriculum 10, 24, 29, 30Modules 25, 30

N

Network 20, 23, 26Network administrator 10Network administrator box 10, 20

P

Pass mark 19Personal Access 20, 21, 30Personal Access Prepaid 21, 30Profi les 12, 17

R

Reference 16Reference material 12

S

Seminar 23Support 10, 26

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