Foxtel Broadband & Home Phone

Agreement

Effective from 23 February, 2016

Foxtel Home Phone Service Description

CONTENTS

1. ABOUT THIS SERVICE DESCRIPTION 1

2. FOXTEL HOME PHONE 1

3. PLANS 1

4. MINIMUM TERM 2

5. REQUIREMENTS AND RESTRICTIONS 2

6. SERVICE CONNECTION 3

7. EXTRAS 3

8. BUNDLE TERMS 8

9. FAULT RECTIFICATION 8

10. CALL TYPES 8

11. TELEPHONE NUMBERS 9

12. IP ADDRESSES 10

13. YOUR DETAILS AND THE INTEGRATED PUBLIC NUMBER DATABASE (IPND) 11

14. QUALITY AND PERFORMANCE 12

15. MOVING TO THE NBN & OTHER SERVICES OR PLANS 12

16. SERVICE CANCELLATION 13

17. CUSTOMER SERVICE GUARANTEE 13

18. CHECKING YOUR USAGE 14

19. PRIORITY ASSISTANCE 15

20. DEFINITIONS 15

If you receive a Foxtel Home Phone service, this Service

Description forms part of your Foxtel Broadband & Home

Phone Agreement.

This Service Description describes the Foxtel Home Phone

service and sets out some of the terms on which we will supply

the Foxtel Home Phone service to you.

2.1 Foxtel Home PhoneFoxtel Home Phone service is a Standard Telephone Service

that comprises:

• connection to the public switched telephone network;

• the ability to make and receive certain types of calls

(subject to any conditions that may apply in respect of

certain types of calls);

• a telephone number;

• the listing of that telephone number in a public telephone

number directory, except if you request an unlisted (silent)

telephone number;

• directory assistance services;

• operator services;

• Calling Line Identification and Voicemail; and

• additional value added services, if selected by you, such

as Calling Number Display, Call Connect or other services

made available by Foxtel from time to time (see clause 7

below for further details).

2.2 Network Boundary PointWe are responsible for supplying Foxtel Home Phone service

up to the Network Boundary Point in your Home. We are not

responsible for anything on your side of the Network Boundary

Point (except for faults caused by any Foxtel Supplied

Equipment during its Warranty Period).

You are responsible for everything on your side of the

Network Boundary Point, including your telephone handset,

but excluding faults caused by Foxtel Supplied Equipment

during its Warranty Period.

We offer to supply the Foxtel Home Phone service in accordance

with different Plans. You must choose to receive the Foxtel Home

Phone service in accordance with one of these Plans.

The Plans and pricing for the Foxtel Home Phone service are

set out in the Price Guide.

1. ABOUT THIS SERVICE DESCRIPTION

2. FOXTEL HOME PHONE

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3. PLANS

You can acquire the Foxtel Home Phone service for the

Minimum Terms set out in the Price Guide.

Your Minimum Term will be set out in your Application for

the Foxtel Home Phone service as accepted by us or will

be subsequently agreed with us in accordance with this

Agreement.

If you are receiving the Foxtel Home Phone service as part of a

Bundle, your Minimum Term will be set out in your Application

for the Bundle as accepted by us or will be subsequently

agreed with us in accordance with this Agreement.

5.1 Availability Selected areasFoxtel Home Phone service is only available in selected areas

that are covered by the Supplier Network. If your Home is not

located in an area in which we supply the Foxtel Home Phone

service, we will not be able to supply a Foxtel Home Phone

service to your Home.

Network availability and capacityWe can only supply the Foxtel Home Phone service to your

Home where there is sufficient availability and capacity on the

Supplier Network to so do. If there is insufficient availability

and/or capacity on the Supplier Network to do so, we will not

be able to supply a Foxtel Home Phone service to your Home.

We can supply a maximum of three (3) Foxtel Home Phone

services to your Home at any one time.

Other factorsThere may be other commercial, operational or technical

reasons why we cannot supply the Foxtel Home Phone

service to your Home. If any of these reasons prevents us from

being able to supply a Foxtel Home Phone service to your

Home, we will notify you of those reasons.

5.2 Required EquipmentIn order to receive the Foxtel Home Phone service, you

must install and operate all of the Required Equipment in

accordance with our instructions.

5.3 PreselectionTo the maximum extent permitted by law, your Foxtel Home

Phone service must be preselected to us for all call types

(including national, calls to mobile and international calling).

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4. MINIMUM TERM

5. REQUIREMENTS AND RESTRICTIONS

This is a condition of our supply of the Foxtel Home Phone

service to you.

5.4 No changes to your ServiceWe may be required by law, not to permit any changes to your

Foxtel Home Phone service during certain periods (eg during

an NBN cease sale period).

5.5 Service movesIf you wish to move your Service to another service

provider, you must contact that new provider to organise

the disconnection from us. If you wish to cancel your Service

without moving to another provider, we will arrange the

disconnection.

Where a performance standard under the CSG Standard

applies in relation to the connection of your Foxtel Home

Phone service, we will connect your Foxtel Home Phone

service in accordance with that performance standard. The

performance standards under the CSG Standard do not apply

to all customers or in all circumstances. Please refer to clause

17 for more information.

If the CSG Standard does not apply in relation to the

connection of your Foxtel Home Phone service, we will use

our best efforts to start supplying your Foxtel Home Phone

service between 2 and 10 business days after we accept your

Application.

We rely on our Suppliers to supply your Services and this may

affect when we can start supplying them to you.

If priority connect is available, and this will reduce your Service

activation time, we may offer you this service.

We will charge you an activation fee, as specified in the Price

Guide, for activation of your Foxtel Home Phone service.

An additional fee may apply for the priority connect service.

If you acquire any of the following Extras in connection with your

Foxtel Home Phone service, then the terms in relation to that Extra

will apply to you.

All Extras may not be available with your Service at all times, due to

technical or operational reasons. The types of Extras as well as the

terms of supply, including the fees, may change from time to time

due to changes in our arrangements with our Supplier.

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6. SERVICE ACTIVATION

7. EXTRAS

Extras are available for purchase through www.foxtel.com.au/

myaccount or by calling 131 999.

Pricing for all Extras is set out in the Price Guide.

7.1 Calling line identification (CLI) CLI is included in your Foxtel Home Phone service.

CLI is data generated and sent over a telecommunications network

every time a call is made. CLI includes the calling party’s telephone

number, the called party’s telephone number, the date, time and

duration of the call, and the routing of the call.

Every time you make a call using Foxtel Home Phone, your CLI

will be presented to the called party and the called party may be

able to see your telephone number using CND, unless you have

chosen to block your CLI.

You can choose to block your CLI, in which case your CLI will not

be presented to the called party and the called party will not be

able to see your telephone number using CND. If you want to block

your CLI, please call us on 131 999.

You cannot block your CLI:

• for calls made to emergency services numbers (e.g. 000); and

• for calls made to other carriage service providers, where

CLI is used for the purposes of fraud prevention, billing, call

management or credit control.

7.2 VoicemailFoxtel Voicemail is included in your Foxtel Home Phone service.

Foxtel voicemail records messages left by callers to your Foxtel

Home Phone service. The messages are stored in a mailbox so

you can retrieve them by dialling 125101 from your Foxtel Home

Phone service. You know you have a message waiting when you

hear a special dial tone.

You can have one mailbox Foxtel Home Phone service which

stores up to 10 messages of up to 1 minute each. New messages

are kept for 7 days, and retrieved messages are kept for 3 days,

unless you delete them.

7.3 Calling Number Display (CND)CND allows the called party to see the telephone number of the

calling party, provided that the called party is receiving a telephone

service and using telephone equipment that supports CND, the

calling party has not blocked its CLI and there is no technical

impediment in sending the CLI.

7.4 Silent NumberIf you have chosen the option for an unlisted (silent) number we will

not list your name, address or Foxtel Home Phone service number

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in the telephone directory. We will not disclose your Foxtel Home

Phone service number through directory assistance.

7.5 Call WaitingCall waiting tells you if there is another call when you are already

on a call. A tone alerts you to the new call allowing you to put your

first caller on hold while you answer the new caller. Call Waiting is

available in most areas of Australia. If you have a new Foxtel Home

Phone service, Call Waiting will be automatically turned on.

To access this Extra, you must have a handset which supports tone

(DTMF) dialling, have a push button keypad including ‘*’ and ‘#’

buttons and have a time loop break (that is, a recall or flash) button.

7.6 Call ReturnCall return allows you to retrieve the number of your last

unanswered call and return it, if you choose.

You cannot use call return on selected advanced features or if

we have restricted your Foxtel Home Phone service due to late

payment.

To access this Extra, you must have a handset which supports tone

(DTMF) dialling, have a push button keypad including ‘*’ and ‘#’

buttons and have a time loop break (that is, a recall or flash) button.

7.7 Call forwardThere are 5 kinds of call forward services.

• Call forward immediate – this forwards all calls to your Foxtel

Home Phone service to another number.

• Call forward busy – this forwards calls to your Foxtel Home Phone

service to another number when your Home Phone is busy.

• Call forward no answer – this forwards calls to your Foxtel

Home Phone service to another number when your Foxtel

Home Phone service does not answer.

• Call forward selected callers - this forwards calls from up

to 15 set calling numbers to another Basic Telephone Service.

This Call Forward option is only available to you if you have

transferred a service from Telstra and maintained this as an

option.

• Call forward set the time - this forwards all calls to your Foxtel

Home Phone service at particular times forwarded to a number

you set. This Call Forward option is only available to you if you

have transferred a service from Telstra and maintained this as

an option.

To manage this feature you must have a handset which supports

tone (DTMF) dialling, have a push button keypad including ‘*’ and ‘#’

buttons and have a time loop break (that is, a recall or flash) button.

You can call forward to standard Australian landline numbers and/

or to standard Australian mobile numbers.

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7.8 3-Way Chat3-Way chat allows Foxtel Home Phone service customers to you

place a call on hold, make a second call to a standard Australian

landline number or a standard Australian mobile number and join

the two calls in a three-way conference call.

To access this features, you must have a handset which supports

tone (DTMF) dialling, have a push button keypad including ‘*’ and ‘#’

buttons and have a time loop break (that is, a recall or flash) button.

7.9 SMSThe short message service (SMS) for Foxtel Home Phone service

lets you send a short text message from or receive a short text

message on your Foxtel Home Phone service.

You can send a SMS to:

• another Foxtel Home Phone service which is compatible with

SMS; or

• a Telstra mobile service or a mobile service which is on the

Telstra network.

You cannot send a SMS to:

• a premium SMS service; or

• a 13x, 1300x or 180x service.

To the extent permitted by law, we cannot promise that the SMS

will be continuous or fault free and we cannot promise that you

will be able to receive, send or reply to a text message from your

Foxtel Home Phone service.

To access this features, you must have a SMS compatible handset.

7.10 Number Redirection Number Redirection is for customers who have to receive new

numbers because of technology changes within our Supplier

Network or because they have moved to premises connected to a

different telephone exchange.

To ensure that we can setup a Number Redirection you should

apply for a Number Redirection at the same time that you request

to cancel or change your old number.

You can only request a Number Redirection for a number that you

are the account holder of.

7.11 Call ControlCall control allows you to turn on or off preset call barring options.

These barring options include:

• 1800 Calls

• Local Calls Only

• Local & Operator Calls

• Local, National, Operator & Extras

• Local, National , International & Extras

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• Local, National & Extras

• Local, National & Operator

• Local, National, Operator & Extras

7.12 Delayed HotlineDelayed hotline dials a preset number from your Foxtel Home

Phone service if no number is dialled within a preset time of

establishing a dial tone.

7.13 Phone & Fax LinePhone & Fax Line gives you a second telephone number,

in addition to your Foxtel Home Phone service number. The

second telephone number has a distinctive ring and enables your

compatible fax machine to distinguish the receipt of faxes from

voice calls.

All charges for Phone & Fax Line (including monthly fees and call

charge) will bill against the primary number.

Any calls made on the Phone & Fax Line will be charged as per

your standard call rates.

If you take an Unlimited Mobile and National Calls Pack or

International Calling Pack on your Foxtel Home Phone service

number calls made on your second line will not apply to these offer

rates.

To take Phone & Fax Line both your second line and your Foxtel

Home Phone service number must be preselected to us for Local,

National, calls to Mobile and International calling.

7.14 Remote accessRemote access lets you make changes to some of your Foxtel

Home Phone service Extras.

To access this Extra, you must have a handset which supports tone

(DTMF) dialling, have a push button keypad including ‘*’ and ‘#’

buttons and have a time loop break (that is, a recall or flash) button.

7.15 Multiple NumberMultiple Number gives you a second telephone number, in addition

to your Foxtel Home Phone service number. When the second

telephone number is called, your Foxtel Home Phone service rings

differently.

All charges for Multiple Number (including monthly fees and call

charge) will bill against the prime number.

Any calls made on the Multiple Number will be charged as per your

standard call rates.

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If you take an Unlimited Mobile and National Calls Pack or

International Calling Pack on your Foxtel Home Phone service

number calls made on your second line will not apply to these offer

rates.

To take Multiple Number both your second line and your Foxtel

Home Phone service number must be preselected to Foxtel for all

calls (Local, National, Mobile and International calling).

7.16 Unlimited Mobile and National Calls PackThe Unlimited Mobile and National Calls Pack is an Extra which can

be added to a Foxtel Home Phone service and provides unlimited

calls to standard Australian mobile and standard National numbers.

The use of the Unlimited Mobile and National Calls Pack is subject

to the Foxtel Fair Use Policy

7.17 International Calling PackThe International Calling Pack is an Extra which can be added

to a Foxtel Home Phone service and provides special call rate

international calling rates to 25 landline destinations and mobiles in

5 selected destinations

The use of the International Calling Pack is subject to the Foxtel Fair

Use Policy.

If you acquire your Foxtel Home Phone service as part of a

Bundle, then these Bundle Terms will apply to you.

• The Foxtel Home Phone service must be supplied to the

same physical address as all other Services in the Bundle.

• All Foxtel Services that form part of a Bundle must be

billed in the one Foxtel bill.

• There is a limit of one Foxtel Home Phone service per

Bundle.

Where a performance standard under the CSG Standard

applies in relation to the rectification of faults with your Foxtel

Home Phone service, we will rectify that fault in accordance

with that performance standard. The performance standards

under the CSG Standard do not apply to all customers or in all

circumstances. Please refer to clause 17 for further information.

10.1 Call TypesThe call types available using the Foxtel Home Phone service

are as follows.

10. CALL TYPES

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8. BUNDLE TERMS

9. FAULT RECTIFICATION & SUPPORT

• Local Calls

• National Calls

• International Calls

• International Mobile

• International Inmarsat

• 13 Calls

• Foxtel To Foxtel Local

• Foxtel to Foxtel National

• Foxtel to Foxtel 13 Numbers

• Telstra Mobile

• Australian Mobile

• Special Calls

• Special Pre Rated

• Calls to Directory Assistance

• 19x calls

• 1800 Reverse

• Sensis Calls

• SMS

• Call Return

• Auto Callback calls

• 3-Way conf calls

• Telstra Satellite

• Optus Satellite

• Other Services

10.2 Emergency service callsAll calls made to emergency service numbers (e.g. 000) will be

routed to the Supplier Network.

We will not restrict or suspend supply of your Foxtel Home

Phone service in a way that prevents you from making

emergency service calls using your Foxtel Home Phone

service.

11.1 Telephone number for your Foxtel Home PhoneWe will allocate you a telephone number for use in connection

with your Foxtel Home Phone service, unless you have chosen

to port your existing telephone number from another service

provider to us and we have accepted that port, in which case

we will use your existing telephone number in connection with

your Foxtel Home Phone service. See clause 12 for details

regarding porting of existing telephone numbers.

11.2 Special requests for telephone numbersYou can request that we allocate you a specific telephone

number for use in connection with your Foxtel Home Phone

service or reserve a specific telephone number for future

use in connection with your Foxtel Home Phone service, but

we are under no obligation to fulfil any such requests. If we

choose to do so, we may charge you a number allocation

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11. TELEPHONE NUMBERS

charge or a number reservation charge, as applicable.

11.3 Reallocation, suspension and withdrawal of telephone numbersWe may change, reallocate, suspend or withdraw the

telephone number we have allocated to you for use in

connection with your Foxtel Home Phone service. We will only

do this if we are required or permitted to do so by law. If we

do this, we will give you as much prior notice as is reasonably

practicable in the circumstances.

11.4 Unlisted (silent) telephone numbersIf you wish to change your existing telephone number to a

listed telephone number or unlisted (silent) telephone number,

please call us on 131 999.

By default, your telephone number will be a listed telephone

number, meaning that it will be listed in public telephone

number directories and discoverable through directory

assistance services.

Pricing for unlisted (silent) numbers is set out in the Price

Guide.

12.1 About portingLocal number portability is a scheme that gives you the option

of keeping your existing telephone number when you change

the service provider of your Standard Telephone Service. This

process is known as “porting”.

12.2 How we handle portingWe will handle the porting of your existing telephone number

from another service provider to us in accordance with the

relevant industry codes.

12.3 How to port your existing telephone number to usIf you want to port your existing telephone number from

another service provider to us, you must ensure that all

information provided to us in relation to your port is accurate,

complete and up-to-date, and is not misleading. During the

porting process, you may experience a brief interruption of

supply of your Foxtel Home Phone service.

You must not disconnect your existing Standard Telephone

Service being supplied by your other service provider during

the porting process. If your existing Standard Telephone

Service is disconnected for any reason during the porting

process, you will lose your rights in respect of your existing

telephone number and we will not be able to port your existing

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12. IP ADDRESSES

telephone number from your other service provider to us.

Your other service provider may charge you fees when you

change the service provider of your Standard Telephone

Service, including administrative fees for porting your existing

telephone number and for early termination if you cancel your

Standard Telephone Service during an agreed fixed term. We

are not responsible for payment of those fees.

We reserve the right to reject the porting of your existing

telephone number from your other service provider to us,

including for commercial, operational and technical reasons.

If we reject the porting of your existing number, we will notify

you and allocate you a new telephone number in connection

with your Foxtel Home Phone service in accordance with

clause 11.

12.4 How to port your telephone number to another service providerIf you want to port your existing telephone number from us to

another service provider, you need to arrange this with that

service provider.

12.5 Excluded ports, transfersWe will only port or transfer standard residential telephone

numbers, except in limited circumstances.

We will not port or transfer complex business set ups which

may include multiple numbers.

We will not accept porting or transferring of the following number

types: 1900 numbers; 1800 numbers; and 1300 numbers.

We will provide your name, address, telephone number and

other details to the integrated public number database (IPND),

even if you have requested an unlisted (silent) telephone

number. We are required by law to do this.

The IPND is used for various purposes, including publishing

public telephone number directories, providing directory

assistance services, operating emergency call services,

assisting law enforcement agencies and safeguarding national

security.

The IPND is kept and maintained by our Supplier. We are

not responsible for the IPND or any breach by our Supplier

of any its obligations in respect of the IPND, including any

unauthorised disclosure of your information in a public

telephone number directory or through the provision of

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13. YOUR DETAILS AND THE INTEGRATED PUBLIC NUMBER DATABASE (IPND)

directory assistance services.

The supply of your Foxtel Home Phone service and your

access to telephony services will not be continuous, fault-free,

accessible or available at all times.

We may elect to move your Foxtel Home Phone service to

another Service or Plan, including a Foxtel Home Phone

on NBN service (if available), that we believe is reasonably

comparable to your current plan, by giving you at least 30

days notice.

If we elect to move you to another Service or Plan (other

than to migrate you to a Foxtel Home Phone on NBN service)

and this move adversely affects you (other than in a minor

way), you may cancel your Service provided you notify us of

your intention to do so within 14 days of receiving our notice

regarding the move. If you cancel in this way, you will not need

to pay any otherwise payable Early Termination Fee.

If we notify you of our intention to migrate you to a Foxtel

Home Phone on NBN service and you do not wish to migrate

to the NBN with us, you must notify us of this within 14 days

of receiving our notice regarding the proposed move. If you

provide this notice we will continue to provide your Foxtel

Home Phone service to you until we are required by law to

disconnect this Service and move you to the NBN or you

cancel this Service. If you cancel in this way, you will need to

pay any applicable Early Termination Fee unless this move

to the NBN adversely affects you (other than in a minor way).

We may be required by law to disconnect your Service, even

during the Minimum Term for that Service. If your Service is

disconnected, there may be a delay in the provision of a new

service on the NBN due to third party suppliers.

If we migrate you to a Foxtel Home Phone on NBN service,

we will use our best efforts to minimise any disruption to

your Internet access during this transition. To do so, we may

overlap supply of your existing Foxtel Home Phone service

with supply of your new Foxtel Home Phone on NBN service.

If this is not practicable, we may cancel and stop supplying

your existing Foxtel Home Phone service before we start

supplying your new Foxtel Home Phone on NBN service. For

certain NBN technologies, excluding FTTP, you will require a

new Foxtel Hub to access your Foxtel Home Phone on NBN

service.

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14. QUALITY AND PERFORMANCE

15. MOVING TO THE NBN & OTHER SERVICES OR PLANS

16.1 CancellationYou can cancel your Foxtel Home Phone service by notifying

us, in which case we will stop supplying each cancelled Foxtel

Home Phone service on the date agreed with you, or if no

date agreed then immediately after the end of the Bill Period in

which you made your request to cancel.

You will be liable to pay all fees for each cancelled Foxtel

Home Phone service up to (and including) the date on which

we stop supplying that cancelled Service.

You may have to pay the Early Termination Fee for each

cancelled Service in accordance with clause 2.6 of the

General Terms.

16.2 Effect of cancellation on supply of your ADSL Internet access serviceIf you are receiving an ADSL Internet access service over the

telephone line over which you are receiving Foxtel Home

Phone service (such as Foxtel Broadband on ADSL or any

ADSL Internet access service provided by another service

provider), you may no longer be able to receive that ADSL

Internet access service immediately after we stop supplying

your Foxtel Home Phone.

We are not responsible for your inability to receive any such

ADSL Internet access service after we stop supplying your

Foxtel Home Phone. If you have any questions about this,

please contact us or your ADSL Internet access service

provider.

The CSG Standard establishes performance standards in

relation to the connection, the rectification of faults and service

difficulties and the keeping of appointments in relation to the

supply of Specified Services.

To the extent that we are supplying you a Specified Service

as part of your Foxtel Home Phone service, we will supply

those Specified Services in accordance with the performance

standards under the CSG Standard.

The performance standards do not apply where:

• you have validly waived your rights and protections

granted to you by the CSG Standard in relation to your

Foxtel Home Phone service; or

• we make a reasonable offer to supply you with an interim

service or alternative service and you refuse to accept that

interim service or alternative service; or

16. SERVICE CANCELLATION

17. CUSTOMER SERVICE GUARANTEE

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• we offer you an interim service or alternative service and

give you sufficient information about their respective terms

and functionality for you to make an informed decision,

and you accept the interim or alternative service.

The performance standards are also subject to a range of

exemptions, including where:

• you are being supplied with more than five Standard

Telephone Services;

• where our failure to comply with a performance standard

is the result of maintenance or upgrading of a facility or

network, subject to certain conditions; or

• where our failure to comply with a performance standard

is a result of circumstances beyond our reasonable

control, subject to certain conditions (please refer to the

information on mass disruptions on the Foxtel Website); or

• you fail to keep an appointment with us or our Supplier

without giving at least 24 hours notice; or

• you have not co-operated or have denied us or our

Supplier access to your Home in connection with your

Service.

You may also request, or agree with us, that different

performance standards apply to those under the CSG

Standard.

If we fail to achieve an applicable performance standard and

none of the exemptions apply, you may be entitled to receive

financial compensation. The amount of financial compensation

is specified in Schedule 2 of the CSG Standard. If you are

entitled to receive financial compensation, then we will apply

this to your bill.

If you have any questions about the CSG Standard,

including whether you might be eligible to receive financial

compensation, please refer to the information on the CSG

Standard on the Foxtel Website or contact us. If you would

like to know more about the CSG Standard, visit the Australian

Communications and Media Authority at www.acma.gov.au.

You can check your usage of your Foxtel Home Phone service

through your Online Account. This usage information is usually

updated every 24-48 hours.

Certain services may not be included in this usage information:

please refer to the Foxtel Website for details of these, if any.

18. CHECKING YOUR USAGE

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Priority Assistance is an additional service that provides

enhanced connection, fault rectification and reliability for

people who have (or are living with a person who has)

a diagnosed life-threatening medical condition. Priority

Assistance customers are entitled to the highest level of

service practically available for the connection and rectification

of faults, and receive certain assurances in respect of service

reliability, in relation to their fixed line Standard Telephone

Service.

We do not provide Priority Assistance in connection with the

Foxtel Home Phone service.

If you require Priority Assistance, please contact us and we

can direct you to a service provider who can supply you with a

fixed line Standard Telephone Service with Priority Assistance.

In this Service Description, where a word or phrase is

capitalised and defined in:

• the Definitions section of the General Terms, that word

or phrase will have the meaning given to it in that

Definitions section; or

• this clause 20, that word or phrase will have the meaning

given to it in this clause 20.

CLI means calling line identification, which is discussed in

clause 7.1.

CND means calling number display, which is discussed in

clause 7.3.

CSG Standard means the Telecommunications (Customer

Service Guarantee) Standard 2011 (Cth). Information on the

CSG Standard can be found on the Foxtel Website.

IPND means integrated public number database, which is

discussed in clause 13.

Network Boundary Point, in respect of your Home, means the

Network Boundary Point determined under section 22 of the

Telecommunications Act 1997 (Cth).

Priority Assistance means the service described in clause 19.

19. PRIORITY ASSISTANCE

20. DEFINITIONS

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Required Equipment, in respect of the Foxtel Home Phone

service, means:

• a telephone handset; and

• where an ADSL Internet access service is being supplied

over the telephone line over which you are receiving

the Foxtel Home Phone service, an ADSL filter for that

telephone handset.

Specified Service means a Standard Telephone Service and

the following enhanced call handling features: call waiting, call

forwarding, call barring (not including blocking that has been

programmed on the entire network), calling number display

and calling number display blocking.

Standard Telephone Service has the meaning given to that

term in the Telecommunications (Consumer Protection and

Service Standard) Act 1999 (Cth).

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FX03993 0216

For all enquiries call 131 999