Four Phases of Customer Development
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Transcript of Four Phases of Customer Development
Product Hypothesis
Customer & Problem
Hypothesis
Competitive Hypothesis
Market Type Hypothesis
Demand Creation Hypothesis
Friendly First Contacts
“Problem” Presentation
Market Knowledge
Customer Understanding
First Reality Check “Product” Presentation 1st Advisory BoardSecond Reality
CheckYet More
Customer Visits
Verify the Problem Verify the Product Iterate or ExitVerify the Business Model
State Hypotheses
State Hypotheses
Test “Product” Hypothesis
Verify
Customer Discovery Road Map
Articulate a Value Proposition
Prelim Sales & Collateral Material
Hire a “Sales Closer”
Prelim Sales Roadmap
Prelim Distribution
Channel
Product Positioning
Company Positioning
Present to Analysts & Inflencers
Verify the Product Verify the Sales Roadmap
Verify the Business Model
Verify the Channel Roadmap
Get Ready to Sell
Develop Positioning
Verify
Customer Validation Road Map
Contact Earlyvangelists
Sell to Earlyvangelists
Sell to Channel Partners
Refine Sales Roadmap
Sell to “Earlyvangelists”
Refine Channel Roadmap
Align Execs
Competitive Hypothesis
Iterate or Exit
Market Type Questionnaire
Choose Market Type
Choose 1st Year Objectives
Get Ready
Position
Create Demand
Customer Creation Road Map
LaunchSelect Launch
TypeSelect Customer
AudiencesUnderstand
Message ContextCraft the Messages
Select the Messengers
Understand the Media
Measure Success
Select PR Agency Positioning Audits Match Positioning to Market Type
Select Demand Creation Strategy
Agree on Demand Creation
MeasurementsIterate or Exit
Earlyvangelists to Mainstream Customers
Manage Sales Growth by Market
Type
Mainstream Customers
Mgmt & Culture Issues
Fast Response Departments
Company Building Road Map
Functional Departments
Set Department Mission
Statement
Set Department Roles by Market
Type
Review Management
Develop “Mission-Centric” Culture
Implement Mission-centric Management
Create an “Information
Culture”
Build a “Leadership
Culture”