Four-Line Caller ID Telephone

F o u r - L i n e C a l l e r I D T e l e p h o n e

NSQ412OWNER’S MANUAL

Redial and (Auto)Redial......................................................20

Prime Line Preference.........................................................21

CO Line Privacy...................................................................21

Intercom Operation..............................................................21

Paging Operation.................................................................22

Interchanging the Intercom and Page.................................22

Paging All Stations...............................................................23

Mute Operation....................................................................23

Pause Operation..................................................................23

Flash Key Operation............................................................23

Temporary Tone Dialing.......................................................23

Conference Operation.........................................................24

Do Not Disturb Operation....................................................24

The Volume Key Operation.................................................24

Battery Low Warning...........................................................24

POWER FAILURE OPERATION........................................25

Line Status Indication..........................................................25

Disabling Unused Lines.......................................................25

Non-Square Operation........................................................25

ADVANCED FEATURE OPERATION................................26

Viewing the Directory...........................................................26

Programming the Directory..................................................26

NSQ412 Four-Line Caller ID Telephone Owner’s Manual

FCC INFORMATION ............................................................1

IMPORTANT SAFETY INSTRUCTIONS.............................2

INTRODUCTION...................................................................4

The NSQ412 System Features.............................................4

The Box Contents .................................................................5

Key and Indicator Descriptions..............................................6

GETTINGSTARTED...........................................................10

Installation Preparation........................................................10

Installing the Telephone on a Desk or Table........................12

Installing the Telephone on a Wall.......................................13

Basic Features.....................................................................16

LED Illumination...................................................................16

Ringer Status.......................................................................17

Intercom Tone Status...........................................................17

Station Initialization..............................................................17

Answering a Call.................................................................18

Making a Call.......................................................................18

Switching Between Handset, Handsfree and Headset......19

Call Timer Operation............................................................19

Hold Operation.....................................................................20

Transferring a Call to Another Station.................................20

Release Operation...............................................................20

Viewing a Directory Entry....................................................28

Editing a Directory Entry......................................................28

Dialing a Directory Entry......................................................29

Erasing a Single Directory Entry..........................................29

Erasing All Public or Private Directory Entries....................29

Viewing a Speed Dial Entry.................................................30

Editing a Speed Dial Entry...................................................30

Dialing a Speed Dial Entry...................................................31

Erasing a Speed Dial Entry..................................................31

CALLER ID OPERATION...................................................31

Setting Up the Caller ID Operation......................................32

Receiving Caller ID..............................................................32

Viewing the Caller ID List.....................................................34

Erasing All Caller ID Records..............................................34

Erasing a Single Caller ID Record.......................................34

Dialing a Caller ID Record...................................................35

Storing a Caller ID Record...................................................35

The Caller ID for Call Waiting Feature.................................36

MESSAGE WAITING AND NEW CID INDICATION..........37

PROGRAMMING THE STATION.......................................38

Getting Started.....................................................................38

Language Programming .....................................................39

Time and Date Programming..............................................40

Programming the Station Number.......................................41

Message Waiting Indicator Programming...........................41

Ringer On or Off Programming...........................................42

Ringer Type Programming..................................................43

Delayed Ring Programming................................................44

Line Usage Programming...................................................44

Prime Line Preference Programming.................................45

Line Group Programming....................................................45

Auto-Mute Programming.....................................................46

Tone or Pulse Dial Programming........................................47

Flash Time Programming....................................................47

Hold Reminder Programming.............................................48

New CID LED Programming...............................................48

Area Code Programming....................................................48

Reset All Programming.......................................................49

CARE AND MAINTENANCE..............................................50

RADIO FREQUENCY INTERFERENCE...........................50

PROBLEMS YOU CAN SOLVE.........................................50

LIMITED WARRANTY.........................................................52

WALL MOUNT TEMPLATE................................................53

NSQ412 Four-Line Caller ID Telephone Owner’s Manual

FCC INFORMATION

This equipment complies with Part 68 and Part 15 of FCC rules. Onthe base of this equipment is a label that contains, along with otherinformation, the FCC Registration Number and the Ringer EquivalenceNumber (REN) for this equipment. If requested, this information mustbe given to the Telephone Company.

The REN is useful to determine the quantity of devices that you mayconnect to your telephone line and still have all of those devices ringwhen your telephone number is called. In most but not all areas, thesum of the REN's of all devices connected to one line should notexceed five (5.0). To be certain of the number of devices you mayconnect to your line, as determined by the REN, you should contactyour local telephone company to determine the maximum REN foryour calling area.

If your equipment causes harm to the telephone network, the tele-phone company may discontinue your service temporarily. If possible,they will notify you in advance. But if advance notice isn't practical,you will be notified as soon as possible. You will be informed of yourright to file a complaint with the FCC. Your telephone company maymake changes in its facilities, equipment, operations or proceduresthat could affect the proper functioning of your equipment. If they do,you will be informed in advance to give you an opportunity to maintainuninterrupted telephone service.

This equipment may not be used on a coin service line provided bythe Telephone Company. Connection to party lines is subject to statetariffs.

NSQ412 Four-Line Caller ID Telephone Owner’s Manual 1

Some of the following informationmay not apply to your particular prod-uct; however, when using telephoneequipment, basic safety precautionsshould always be followed to reducethe risk of fire, electric shock andinjury to persons, including the follow-ing:

1. Read and understand all instruc-tions.

2. Follow all warnings and instruc-tions marked on the prouct.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol clean-ers. Use a damp cloth for clean-ing.

4. Do not use this product nearwater, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement ornear a swimming pool.

5. Slots and openings in the cabinet back or bottom are provided forventilation, to protect it from over

heating. These openings must not be blocked or covered. The open-ings should never be blocked byplacing the product on the bed, sofa, rug, or other similar surface.This product should not be placedin a built-in installation unlessproper ventilation is provided.

6. Use only the power cord and bat-teries indicated in this manual. Donot dispose of batteries in a fire. They may explode. Check with local codes for possible specialdisposal instructions.

7. Do not allow anything to rest onthe power cord. Do not locate thisproduct where the cord will beabused by persons walking on it.

8. Do not overload wall outlets andextension cords as this can resultin the risk of fire or electricalshock.

9. Never push objects of any kindinto the product through cabinet slots as they may touch dangerous voltage points or short out

parts that could result in a risk offire or electric shock. Never spillliquid of any kind on the product.

10. To reduce the risk of electricalshock, do not disassemble thisproduct, but take it to a qualifiedserviceman when service or repair work is required. Openingor removing covers may exposeyou to dangerous voltages or other risks. Incorrect reassembly can cause electric shock whenthe appliance is subsequentlyused.

11. Do not expose the telephone toextreme temperatures such as found near a hot radiator or stove, or in a car parked in the summer sun.

12 Do not place lighted candles, cig-arettes, cigars, etc., on the tele-phone.



13. Never touch uninsulated tele-phone wires or terminals unlessthe telephone line has been dis-connected at the network inter-face.

14. Never install or modify telephonewiring during a lightning storm.Avoid using a telephone (otherthan a cordless type) during anelectrical storm. There may be aremote risk of electrical shockfrom lightning.

15. Never install telephone jacks inwet locations unless the jack isspecifically designed for wetlocations.

16. Use caution when installing ormodifying telephone lines.

17. Do not use the phone to report agas leak in the vicinity of theleak.

18. Unplug this product from the walloutlet and refer servicing to qual-ified service personnel under thefollowing conditions.

A. When the power supply cordor plug is damaged or frayed.

B. If the product has beenexposed to rain or water.

C. If the product does not oper-ate normally by following theoperating instructions.

D. If the product has beendropped or the cabinet has been damaged.

E. If the product exhibits a dis-tinct change in performance.

SAVE THESE INSTRUCTIONS

The NSQ412 System Features

CONGRATULATIONS!You haveacquired a 4-line, fully featured CallerID telephone designed to meet themany needs of a progressive smalloffice/home office. Telephone wiringcan link up to 12 stations. Featuresinclude:

• large, illuminated 16-character by4-line Liquid Crystal Display

• non-square operation for lines 2, 3 and 4

• programmable line groups (up to15) including Private Line availability

• intercom calling, intercom pagingand all-station paging

• multi-language format(English/Spanish)

• eight speed dial locations that eachhold up to 24-digits. The speed diallocations can be programmed for

special network feature codes such as Call Forward and Auto CallReturn

• redial and (Auto)Redial of up to 24-digits

• 200 name/number Directory includ-ing 50 Public locations (sharedbetween each station) and 150Private locations

• non-volatile EE-prom memorysaves data indefinitely during a power failure

• call timer

• battery back-up for operation duringa power failure. The 9V battery must be installed for basic opera-tion when AC power is lost.

• speakerphone

• headset ready

• 3-way conference

• flash key with programmable length

• programmable distinctive ringing for each line

• auto-line, ringing line and prime linepreference

• automatic line privacy

• real-time clock with AM/PM format

• call hold and transfer

• message waiting indication

• programmable delayed ring

• programmable Home and Localarea codes for 7-digit, 10-digit and11-digit dialing

• Caller ID Call Waiting Caller ID with 200 locations

• line and station status on allphones sharing lines

Introduction


The Box Contents

Carefully remove the telephone from its shipping carton. If there are any visible indications of damage to the unit oraccessories, do not attempt to operate it. Call International Resources at (888) 772-5200 for help.

Check the carton carefully for the following items. You should have:

Keep the box and all packing materials for storing or shipping the NSQ412. Keep all printed literature and proof of pur-chase for reference. On the base unit bottom, there is a serial number. Please write it below for future reference:

NSQ 412 SERIAL NUMBER: ______________________________________

NOTE: The Time/Date and Station Number should be programmed before using each station.


Insert ProductPictureHere



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Key and Indicator Descriptions

The following drawings provide identification and brief descriptions of the base controls, keys and indicators.

Cradle LCD Display Navigation keys Caller key

Hook Switch Ring LED

Speed Dial Keys

Handset Guide MSGWait/NewCID LED

Speed Dial index CID List key

Speaker Grille Volume and keys

Pause key Directory key

Headset jack (on side) Conf key

Handset jack (on side) Flash key

Page key Release key

(Auto)Redial key Remove key

Intercom key Save key

DND key Program key

Mute key Line keys

Dial keys Jog knob/Dial key

Speaker key Hold/Transfer key Headset key Microphone (on bottom-side)

Cradle: The place to put the handsetwhen not in use.

Hook Switch: The switch that connectsa call when released and disconnectsa call when depressed.

Handset Guide: This sits flush for desk use and provides a hook to hold the handset when wall mounted.

Speaker Grille: The location of theSpeakerphone speaker.

[SPD#] keys: Eight keys used for storingoften-used telephone numbers,Voicemail Navigation codes, and Network Feature codes.

Speed Dial Index: Removable index for identifying the contents of the Speed

Dial keys.

[PAUSE] key: Used for inserting a 3-sec-ond pause between digits when dial-ing.

[PAGE] key: Initiates and answers page.

Headset Jack (on side): Used for con-

necting an optional external headset.

Handset Jack (on side): Used to con-nect the coiled handset cord.

[(AUTO)REDIAL] key: Redials the last number or starts the Auto-Redial process. The integrated LED will indi-cate the Auto-Redial status.

[INTERCOM] key: Initiates and answersthe Intercom. The integrated LED willindicate the status.

[DND] key: Activates and disables theDo Not Disturb operation. The inte-grated LED will indicate the status.

[MUTE] key: Activates and disables themicrophone for a private conversationin your room without affecting the incoming audio. The integrated LED will indicate the status.

[DIAL] keys: The 12-keys for dialing andprogramming telephone numbers.NOTE: the [*/TONE] key temporarilychanges the dial operation to Tone if the dialing is set to Pulse.

[SPEAKER] key: Activates and disablesthe Speakerphone operation. The inte-grated LED will indicate the status.

LCD Display: The Liquid Crystal Display shows the operational status of the station.

[HOLD/TRANSFER] key: Activates anddisables the Hold and Transfer fea-tures. The integrated LED will indicatethe status.

Navigation [<] and [>] keys: Used tomove the cursor when entering data.Also enters and exits levels when pro-gramming.

[HEADSET] key: Activates and disablesthe optional headset. The integratedLED will indicate the headset status.

[CALLER] key: Used to show otherscreens when more than one line is ringing.

Ring LED: Flashes when the station isringing.



MSG Wait/New CID LED: Will indicatewhen a voicemail message has beenleft in your telephone company voice-mail box and when new Caller IDrecords have been received.

[CID LIST] key: Used to access theCaller ID records.

[DIRECTORY] key: Used to access thePrivate and Public Directories.

[CONF] key: Used to conference twocalls with the station.

Volume [ ] and [ ] keys: Use to adjustthe Handset, Speakerphone, Headset and Ringer volume.

[FLASH] key: Provides a momentarybreak in the telephone line for access-ing special features like Call Waiting.

[RELEASE] key: Used to quit the cur-rent function or display.

[REMOVE] key: Used to delete the pro-gramming or Caller ID in the display.

[SAVE] key: Used to store the displayed

programming.

[PROGRAM] key: Used to start the pro-gramming operation.

[LINE 1], [LINE 2], [LINE 3] and [LINE4] keys: Used to manually select a line.

The integrated LEDs will indicate each line status.

[JOG] knob and [DIAL] key: Rotating the [JOG] knob changes the displayeditems. Pressing the [DIAL] button willdial the telephone number shown inthe display.

Microphone (on bottom-side): Used forthe speakerphone outgoing audio.

Power Data Jack 1 Data Jack 2 jack Line 3 Line 4

Telephone Jack Telephone Jack Line 1/2 Line 3/4

Line Jacks: Jack L1/L2 is used for tele-phone lines 1 and 2. Jack L3/L4 isused for telephone lines 3 and 4. Data jacks 1 and 2 are used to connect afax, modem or other device throughthe NSQ412 to the telephone line.

Power Jack: The jack for connecting thea. c. power adapter to the station.


A. C. Adapter Hook Telephone Line Cord ChannelProduct label

Caution labelSerial Number label

Battery Compartment

Wall mountingholes

Low profile stand mounting holes

High profile stand mounting holes

Telephone Line Cord Channel: A groove for routing the telephone linecord during wall mounting.

Caution label: Important warning information.

Product Label: Identifies the unit andprovides information.

Serial Number Label: Identifies whenthe product was manufactured.

Wall Mounting Holes: Standard holesdesigned to fit Western Electric andVerizon AE style wall jacks.

Low Profile Stand Mounting holes: Used with the stand for a low profiledesk installation.

High Profile Stand Mounting Holes: Used with the stand for a high profiledesk installation.

A. C. Adapter Hook: Secures the A. C. Adapter wire, preventing accidental removal.

Battery Compartment: Location for the9-V battery that allows limited oper-tion during a power failure.

Installation PreparationInstalling the NSQ412 is easy as long as you do a little planning before starting. Locate each station within ten feet ofan a. c. power outlet and seven feet of the telephone jacks. The maximum amount of telephone wire that can bebetween two stations is 600 feet.

IMPORTANT: Taking full advantage of the system features requires that the telephone number connected to Line 1 bethe same on all stations. If this is not done, the Privacy, Intercom, Page and Transfer will not work properly. In addition,it is strongly recommended that no other devices operate on Line 1 besides the NSQ412 stations. Any interference on itcan degrade the system performance. The system can be used on a DLS line if either: 1) Line 1 is not the DSL line; or2) Line 1 wiring connected to all stations is behind the DSL filter port.

There are many different wiring configurations that a telephone jack can have. The station will support both a home run(the phone line is run from a connecting block to each station) and daisy chain (the phone line is run from one phone tothe next) wiring configuration. Many older homes and businesses have just one telephone line on each jack. Newerhomes and businesses typically have two or three lines per jack. You must identify how your telephone jacks are wiredbefore connecting them to the NSQ412. If you cannot determine this, call your telephone service provider for assis-tance.

It is a good idea to document the phone wiring for each NSQ412 location. This can be done using the following worksheet. Record the telephone number for each line and the jack it is found on for each station.


For example, stations 11, 12 and 13 will have telephone numbers 555-1111 on Line 1, and 555-2222 on Line 2. Station 11 and 12 willhave 555-3333 on Line 3. Station 11 will have 555-4444 on line 4. Stations 12 and 13 will have 555-5555 on line 4. Station 13 will have555-4444 on line 3. At station 11’s location, each telephone number has a separate jack. At station 12’s location, lines 1 and 2 share onejack and lines 3 and 4 share another jack. At station 13’s location, lines 1 and 2 share one jack while line 3 and line 4 each have sepa-rate jacks. The work sheet would be filled out as follows:

Station Number111213141516171819202122

Line 1/Jack Line 2/Jack Line 3/Jack Line 4/Jack

Station Number111213

Line 1/Jack555-1111/jack 1555-1111/jack 1555-1111/jack 1




Each station has four telephone line jacks located on the base cabinet’s side. The first jack is for telephone lines 1 and 2. Thesecond jack is for telephone lines 3 and 4. Jack 3 and jack 4 are Data jacks used for connecting a modem or fax machine to thetelephone network through the NSQ412.



CAUTION!

1. Never install telephone jacks during alightning storm.

2. Never install telephone jacks in wetlocations unless the jack is specificaly designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the tel-phone line has been disconnected atthe network interface.

4. Use caution when installing or modif-ing telephone lines.

5. Always disconnect all telephone linesfrom the wall outlet before servicingor disassembling this equipment.

6. Danger of explosion if battery is inco-rectly replaced.

Installing the Telephone on a Deskor Table

Once the telephone jack-wiring configu-ration is determined, proceed with

installing the telephone. NOTE: Do notconnect the a. c. power adapter untilinstructed to do so.

The following instructions show how toconnect four telephone lines to theNSQ412. As few as one line can connected.

1. Carefully remove all of the telephonecomponents from their packing.

2. Turn the unit over and remove thescrew from the battery compartmentusing a #2 Philips screwdriver. Openthe battery door by pressing the tab.Install a 9V alkaline transistor radiobattery. Be sure to install the batterypolarity correctly by observing thedrawing on the inside of the compart-ment. Replace the battery door and the screw.

3. Insert one end of the coiled handset cord into the handset’s jack and the other end into the base handset jack.

4. Attach the stand to either the low pro-file or high profile mounting holes. Itwill snap into place.

5. If telephone lines 1 and 2 are on one jack and telephone lines 3 and 4 areon another jack, see the followingconnection drawing. Otherwise, go to step 6.

Connect telephone jack 1 to the NSQ412 L1/L2 jack using one of the 4-conductor telephone line cords su-plied with the telephone. Connecttelephone jack 2 to the NSQ412L3/L4 jack using the other 4-condu-tor telephone line cord supplied withthe telephone.Lines 3/4 Lines 1/2 A.C. Power

Low Profile High Profile


6. If telephone lines 1, 2, 3, and 4 are all on separate jacks, two adapters and extra telephone line cords are necessary (not included with the tele-phone). See the following connection drawing.

The adapters will convert two sepa-rate telephone jacks into a single one.Connect telephone line 1 into the adapter. Connect telephone line 2into the adapter. Connect the adapter output jack into the NSQ412 L1/L2 jack using one of the 4-conductor telephone line cords supplied with thetelephone. Repeat this process usingthe second adapter for telephone

lines 3 and 4. Connect the output ofthe second adapter jack to the NSQ412 L3/L4 jack using the other telephone line cord supplied with thetelephone.

If your telephone wiring doesnot match either of the exam-ples above or one of theirvariations, you may need tocall your telephone serviceprovider for assistance. Theycan install the necessaryjacks wired in the correct con-figuration.

7. Once the telephone line(s)are connected to the station,plug the a. c. adapter into theNSQ412 power jack. Route

the cord through the A. C. Adapter Hook, then connect the adapter to an electrical outlet. The station will initial-ize for about 7 seconds, then be ready for use.

The telephone has the programming setto the most common selections. See theQuick Reference Card to begin usingit immediately. Refer to the

Programming section of this manual forcustomizing the station’s operation andthe Feature Sections for advanced oper-ation and use.

Installing the Telephone on aWall

The station may be installed onto thestuds of a telephone wall jack or onto 2screws that are securely fastened to thewall. Once the telephone wall jack-wiringconfiguration is determined, proceed withthe installation. NOTE: Do not connectthe a. c. adapter until instructed to do so.

The following instructions show how toconnect four telephone lines to theNSQ412. As few as one line can be con-nected.

1. Carefully remove all of the telephonecomponents from their packing

2. Turn the unit over and remove thescrew from the battery compartment using a #2 Philips screwdriver. Openthe battery door by pressing the tab.

2 LINE ADAPTER

2 LINE ADAPTER

Line 1 Line 2

Line 4Line 3


Install a 9V alkaline transistor radiobattery. Be sure to install the battery polarity correctly by observing thedrawing on the inside of the compart-ment. Replace the battery door andthe screw.

3. Plug one end of the coiled handsetcord into the handset’s jack and theother end into the base handset jack.

4. For wall mounting, the handset mustbe retained securely in the cradle. The handset guide must be changed from the desk position to the wall position. To do this, pull the handsetguide out and rotate it 180. It will nowprotrude slightly, providing a tab for the handset to rest on.

5. Connect the a. c. power adapter tothe power jack on the NSQ412. Do not connect the adapter to the electri-cal outlet at this time. Route the adapter cord through the A. C. Adapter Hook on the station’s back.

If you are installing the NSQ412 toscrews, skip down to step 12.

6. If you install the NSQ412 to the mounting studs of a telephone wall jack, lines 1 and 2 must be terminat-ed to it. Lines 3 and 4 (if used) mustbe terminated to a different jack.

7. Connect the short 4-conductor tele-phone line cord supplied with the unitto the L1/L2 jack. Route the cordthrough the telephone line cord channel on the station’s back.

8. Hold the station close to the tele-phone wall jack and plug the short line cord into it. Align the wall jack studs with the wall mounting holes on the NSQ412’s back.

9. Push the NSQ412 onto the studs andfirmly pull downward (toward the floor), locking the station onto the wall jack.

10. Connect the other telephone jackwith lines 3 and 4 to the NSQ412jack L3/L4 using one long 4-conduc-tor telephone line cord supplied withthe telephone.

11. Connect the a. c. adapter to an elec-trical outlet. The station will initialize for about 7 seconds, then be ready for use and programming.

61/2

Lines 3/4 A.C. Adapter


12. Follow these steps if the station will be installed on screws securely fas-tened to the wall. If telephone lines

1 and 2 are on one jack and telephone lines 3 and 4 on another jack see the following connection draw-ing. Otherwise go to step 13.

Connect telephone jack 1 to the NSQ412 L1/L2 jack using one of the 4-conductor telephone line cords supplied with the telephone. Connect telephone jack 2 to the NSQ412 L3/L4 jack using the other 4-conductor tlephone line cord supplied with the telephone.

13. If telephone lines 1, 2, 3 and 4 are all on separate jacks, two adaptersand extra telephone line cords arenecessary (not included with the telephone). See the following con-nection drawing.

The adapters will convert two sepa-rate telephone jacks into a single one. Connect telephone line 1 intothe adapter. Connect telephone line 2 into the adapter. Connect theadapter output jack into the NSQ412L1/L2 jack using one of the 4-con-

ductor telephone line cords supplied with the telephone. Repeat thisprocess using the second adapter for tele phone lines 3 and 4. Connect the output of the second adapter jack

to the NSQ412 L3/L4 jack using theother telephone line cord supplied withthe telephone.

14. Using the supplied screw template,install the screws into the wall. Besure to use anchors to ensure a secure mounting. Leave the screwsprotruding from the wall 3/16”.

15. Hold the station close to the screwsand align them with the wall mount-ing holes on the NSQ412’s back.Push the station onto the screws and firmly pull downward (towards the floor), locking the station to thewall.

16. Connect the a. c. adapter to an elec-trical outlet. The station will initialize forabout 7 seconds, then be ready for use.

The telephone has the program-ming set to the most commonselections. See the QuickReference Card to begin usingit immediately. Refer to theProgramming section of thismanual for customizing the sta-tion’s operation and the FeatureSections for advanced operationand use.

Lines 3/4 Lines 1/2 A.C. Power

2 LINE ADAPTER

2 LINE ADAPTER

Line 1 Line 2

Line 4Line 3


Basic Features

LED Illumination

The NSQ412 LEDs will indicate the station’s status. The follow-ing chart identifies the different patterns that can occur duringuse.

The Line LEDs will indicate status according to the followingchart:

CO Line LED OperationStatus Using station Other StationsIdle Dark DarkIn Use Wink 1 SolidOn Hold Wink 2 Wink 3Ringing Slow SlowTransfer Fast Wink 3

The station’s other LEDs will indicate status according to thefollowing chart:

LED IlluminationLED State Specificationdark solid darklit solid litfast flash 0.125S off, 0.125S on, repeatedlyslow flash 0.5S off, 0.5S on, repeatedlywink 1 0.250S off, 1.750S on, repeatedlywink 2 0.250S off, 0.250S on 0.250S off, 1.250S on,

repeatedlywink 3 0.250S off, 0.250S on, 0.250S off, 0.250S on,

0.250S off, 0.750S on, repeatedly

Other LED OperationIntercom dark: Intercom link idle

lit: Intercom link used by other station fast: Station is receiving an Intercom call wink 1: Station is using intercom

Hold dark: No CO Line is on hold Wink 2: A CO Line is on hold

Mute dark: The station is not muted lit: The station is muted

Speaker dark: The handsfree is off lit: The handsfree is on

Headset dark: The headset is not in use lit: The headset is in use

DND dark: The DND is off lit: The DND is on

Auto Redial dark: The auto redial function is not in useslow: Station is in the on-hook waiting cycle fast: Station is in the off-hook dialing cycle

MSG Wait/New dark: No Message Waiting and no New CIDCID records

fast: Message Waiting (with/without New CID) lit: New CID record(s) only (no Message Waiting)

Oval LED dark: No ringing fast: With incoming CO, Intercom or Transfer ring

Ringer Status

The station’s ringer will indicate the status as shown in the fol-lowing chart

Intercom Tone Status

The station’s intercom tones are shown below:

Ring CadenceCO ring In sync with CO ring signal (it will choose one

pattern if more than 1 CO Line is ringing at thesame time)

Intercom ring 0.250S on, 0.250S off, 0.250S on, 1.250S off, repeatedly

Transfer ring 1S on, 1S off, repeatedlyID Error ring ContinuouslySingle Beep 0.250S onDouble Beep 0.250S on, 0.250S off, 0.250S on, 0.250S off

Intercom Tonesdial tone continuousbusy tone 0.5S on, 0.5S off, repeatedlyDND tone 0.25S on, 0.25S off, repeatedlyring back tone 1S on, 1S off, repeatedly

Station Initialization

The telephone will perform initialization during the first sevenseconds that a. c. power is applied. The LCD will display:

During initialization, the telephone will perform self-diagnosticsand determine if other system telephones are connected. It willindicate if its station number is already used by another stationby continuous ringing. If the telephone has the factory defaultsettings, the LCD will display:

"01/01 01:00A" The default time."EXT 11" The default station number."PowerFail" The phone was just turned on. (This

prompt will cancel if any key is pressed or the phone goes off-hook.)

"press PROG to This is displayed if the phone is withsetup your phone" factory default settings when the a. c.

adapter is plugged in. (This prompt will be canceled if the [PROGRAM] ispressed.)

0 1 / 0 1 0 1 : 0 0 AE X T 1 1 P o w e r F a i lp r e s s P R O G t os e t u p y o u r p h o n e

I n i t i a l i z i n g . .


If the phone already has some pro-grammed settings, the LCD may displaylike:

The “PowerFail” text will be canceled ifany keys are pressed. NOTE: Check andreset the Time and Date as necessarywhen the “PowerFail” text is displayed.

The idle LCD display shall be:

Answering a Call

To answer an incoming outside call withthe handset, press the flashing [CO Line]key and pick up the handset. An alter-nate method is to lift the handset and thelast incoming call is automatically pickedup. NOTE: When multiple lines are ring-ing simultaneously, picking up the hand-set will cause the telephone to answer

the CO Line which has the Caller ID infoin the display.

To answer an incoming outside callhandsfree, press the [SPEAKER] key.NOTE: When multiple lines are ringingsimultaneously, pressing the [SPEAKER]key will cause the telephone to answerthe CO Line which has the Caller ID infoin the display. An alternate method is topress the flashing [CO Line] key, provid-ed the unit is not operating in theHeadset mode.

To answer an incoming outside call usingthe headset, press the [HEADSET] key.NOTE: When multiple lines are ringingsimultaneously, pressing the [HEADSET]key will cause the telephone to answerthe CO Line which has the Caller ID infoin the display. An alternate method is topress the flashing [CO Line] key, provid-ed the unit is not operating in theHandsfree mode.

Making a Call

To make an outgoing call with the hand-set, lift the handset. An idle CO Line willautomatically be connected. The CO Line

selected will depend upon the LinePreference set in programming modeand if there are lines in use.

Dial the phone number and the LCD dis-plays the digits one by one. The timerbegins to count. For example, dial1,2,3,4,5,6,7 and the LCD will display:

NOTE: If you dial more than 15-digits, allthe digits will be shifted to the left side.For example, dial1,2,3,4,5,6,7,8,9,0,1,2,3,4,5 and the LCDwill display:

Then dial 6, the LCD will display:

1 2 / 2 6 1 2 : 0 8 PE X T 1 1 P o w e r f a i lC I D : 1 0 0 / 1 9 8

1 2 / 2 6 1 2 : 0 8 PE X T 1 1 C I D : 1 0 0 / 1 9 8

1 2 3 4 5 6 70 0 : 0 1C I D : 1 0 0 / 1 9 8

1 2 3 4 5 6 7 8 9 0 1 2 3 4 50 0 : 0 3C I D : 1 0 0 / 1 9 8

. . 4 5 6 7 8 9 0 1 2 3 4 5 60 0 : 0 4C I D : 1 0 0 / 1 9 8



To make an outgoing call handsfree,press the [SPEAKER] key. An idle COLine will automatically be connected. TheCO Line selected will depend upon theLine Preference set in programmingmode and if there are lines in use. Dialthe phone number and the LCD displaysthe digits one by one. The timer beginsto count. The LCD will display the sameas when making an outgoing call with thehandset (see previous examples).

To make an outgoing call using the head-set, press the [HEADSET] key. An idleCO Line will automatically be connected.The CO Line selected will depend uponthe Line Preference set in programmingmode and if there are lines in use.NOTE: Pressing the [HEADSET] keywithout the headset plugged in will resultin a double beep warning (the headsetmode will not activate). Dial the phonenumber and the LCD displays the digitsone by one. The timer begins to count.The LCD will display the same as whenmaking an outgoing call with the handset(see previous examples).

NOTE: The unit will always dial Tonenumbers unless the dial mode is

changed to Pulse in programming.

Switching Between Handset,Handsfree and Headset

The telephone will allow switchingbetween the handset, handsfree andheadset modes. To switch from the hand-set to handsfree, press the [SPEAKER]key. The Speaker LED will light. Thehandset may be placed in the cradle, butdoes not have to be.

To switch from handset to headset, pressthe [HEADSET] key. The Headset LEDwill light. The handset may be placed inthe cradle, but does not have to be.

To switch back to handset when it is inthe cradle, lift the handset. The hands-free or headset will be disabled. Toswitch back to the handset when it is outof the cradle, press the [SPEAKER] key(if in handsfree mode) or the [HEADSET]key (if in headset mode). The handsfreeor headset will disable.

NOTE: When the phone is on-hook andidle, pressing a [CO Line] key will acti-vate the previous talking mode (hands-

free or headset). The default is hands-free mode.

Call Timer Operation

The timer will automatically start to countwhen a CO Line is picked up. It will stopcounting automatically when the CO Lineis hung up. The LCD will continue to dis-play the time for approximately 10-sec-onds afterwards. The LCD will displaythe elapsed time in minutes and secondsfor the first hour (up to 59 minutes and59 seconds), then begin counting againat 00:00. The timer will start over when-ever the CO Line status is changed(such as placed on hold, or flash activat-ed, etc.).


Hold Operation

To place a call on hold, press the[HOLD/TRANSFER] key. The hold isautomatically activated if the telephone ison a CO Line and either the [INTER-COM] or [PAGE] keys are pressed.NOTE: If no digits have been dialed onan outgoing call, the CO Line will bedropped automatically. The LCD will dis-play the text “Transfer •” for approximate-ly 10-seconds then return to default if nostation number is entered (seeTransferring a Call to Another Stationbelow).

A double beep hold reminder tone isheard approximately every 30-seconds atthe holding station (unless the holdreminder is disabled in programmingmode). The hold is abandoned after 20minutes if no telephone picks up the COLine and the holding telephone has noother activity. The hold reminder and holdabandon timer are automatically activat-ed with the hold feature.

The hold is released by any system tele-phone pressing the held [CO Line] key.

Transferring a Call to AnotherStation

To transfer a CO Line to another systemtelephone, press the [HOLD/TRANSFER]key. The LCD will display:

Dial the station number to receive thecall. The CO Line will be transferredautomatically. The transferee will hearthe CO transfer ring. The transferor willactivate the hold reminder (unless thehold reminder is disabled in programmingmode). All system telephones can pickup the transferred CO Line. NOTE: Thetransfer feature will automatically cancelif a station number is not entered withinapproximately 10-seconds of pressingthe [HOLD/TRANSFER] key.

Release OperationPressing the [RELEASE] key will end thefunction that is active. If off-hook, the unitwill return to on-hook and the display willreturn to idle. If programming, the unitwill exit programming mode without mak-

ing any changes and the display willreturn to idle.

Redial and (Auto)Redial

To redial the last number dialed, up to24-digits; obtain an idle CO Line with thehandset, handsfree or headset. Press the[(AUTO)REDIAL] key. The telephone willdial the number automatically. The LCDwill display the same as when making anoutgoing call with the handset.

The phone can automatically redial anumber up to 10 times. With the tele-phone on-hook and in an idle state,press the [(AUTO)REDIAL] key twicewithin 3-seconds. The telephone willautomatically pick up an idle CO Lineand dial the last dialed number. The tele-phone will remain off-hook for 30-sec-onds and busy tone may be audible. Ifnothing is done, the telephone then goeson-hook for 30-seconds. It will continueto cycle through this process for tentimes unless the user stops it.

T r a n s f e r

C I D : 1 0 0 / 1 9 8


An alternate method to start the(Auto)Redial function is to press an idle[CO Line] key followed by pressing the[(AUTO)REDIAL] key twice within 3-sec-onds.

Pick up the handset, or press [SPEAK-ER] or [HEADSET] keys to stop the(Auto)Redial function and talk with thecalled party. NOTE: Pressing any otherkey except the Volume [ ] and [ ] willcancel the (Auto)Redial operation.

Prime Line Preference

The telephone’s Prime Line Preferencedetermines the priority that idle CO Linesare picked up when going off-hook fromthe idle state. The line preference isselected in programming mode. Line 1 isselected by default. If the preferred line isin use by another station, the next higheridle CO Line is picked up.

CO Line Privacy

The telephone has CO Line Privacy. Thisfeature prevents another station frompicking up a CO Line that is in use. Thisfeature automatically activates when a

CO Line is used.

CO Line privacy can be disabled bypressing the [CO Line] key used at theoriginal station. A beep is heard whenthis is done. The privacy can be recov-ered by again pressing the in-use [COLine] key. A double beep is heard whenthis is done.

NOTE: A non-system telephone does nothave line privacy on any system station.

Intercom Operation

To make an intercom call with the hand-set, press the [INTERCOM] key and pickup the handset. The LCD will display:

Dial the desired station number. Forexample, station 12 calls station 15. TheLCD for station 12 will display:

The LCD for station 15 will display:

The display of the stations will return tonormal after the intercom call is finished.

If the called station is idle, the calling sta-tion will get ring back tone. If the calledstation is busy, the calling station will getbusy tone. If the called station has DNDactive, the calling station will get theDND tone. NOTE: If the called station isnot entered within approximately 10-sec-onds after pressing the [INTERCOM]key, the intercom trunk will be automati-cally released.

Any station can pick up an intercom calldirected to another station. To do so,press the [INTERCOM] key.

I C M

C I D : 1 0 0 / 1 9 8

I C M 1 5

C I D : 1 0 0 / 1 9 8

I C M 1 2

C I D : 1 0 0 / 1 9 8


To make an intercom call in the hands-free mode, the station must be idle.Press the [INTERCOM] key. If the head-set activates, press the [SPEAKER] key.Dial the desired station number. TheLCD will display and the station will func-tion the same as when making an inter-com call with the handset (see previousexamples).

To make an intercom call in the headsetmode, the station must be idle. Press the[INTERCOM] key. If the handsfree modeactivates, press the [HEADSET] key. Dialthe desired station number. The LCD willdisplay and the station will function thesame as when making an intercom callwith the handset (see previous exam-ples).

To answer an intercom call in the hand-set mode, lift the handset. To answer anintercom call in the handsfree mode,press the [INTERCOM] key (if the head-set activates, press the [SPEAKER] key).To answer an intercom call in the head-set mode, press the [INTERCOM] key (ifthe handsfree mode activates, press the[HEADSET] key).

Paging Operation

To page a specific station, press the[PAGE] key. The LCD will display:

Dial the desired station number. Forexample, station 12 pages station 15.Station 12’s LCD will display:

If the page call succeeds, station 15’sLCD will display:

A station that receives a page will emit asingle beep. It will then enter handsfreemode and the paging station’s audio willbe heard. If the Auto-Mute is enabled inprogramming mode at the paged station,the Mute LED will be on and the paging

party will not hear sounds in the room. Ifthe Mute LED is not on, the paging partycan hear sounds in the room. To speakwith the paging station by handsfreewhen Auto-Mute is enabled, press the[MUTE] key. To speak with the pagingstation by handset, pick-up the handset.To speak with the paging station byheadset, press the [HEADSET] key.

Interchanging the Intercom andPage

An intercom call can be changed to apage call while in process. Pressing the[PAGE] key does this.

A single station page can be changed toan intercom call. Pressing the [INTER-COM] key does this.

P A G E

C I D : 1 0 0 / 1 9 8

P A G E 1 5

C I D : 1 0 0 / 1 9 8

P A G E 1 2

C I D : 1 0 0 / 1 9 8


Paging All Stations

A station can page all the stations simul-taneously. Press the [PAGE] key followedby the [*] key. The paging station’s LCDwill display:

The paged stations will emit a singlebeep. The LCD of all stations that acceptthe page will display:

The message can then be announced toall idle stations. Any station can answeran all-station page. Pressing the [PAGE]key at a paged station does this.

Mute Operation

Press the [MUTE] key to temporarilyremove the outgoing audio to the callingparty. Pressing the [MUTE] key againdeactivates the feature. The integrated

LED will illuminate when the mute fea-ture is active. The mute status remainsthe same when switching between thehandset, handsfree and headset.

Pause Operation

Pressing the [PAUSE] key will automati-cally insert a 3-second waiting period inthe dialing sequence. Multiple pausescan be used for a longer waiting time. Apause may be stored in Speed Dial (itwill count as one digit in memory foreach pause used). The audio can beheard during the pause, so the callprogress can be monitored.

Flash Key Operation

Pressing the [FLASH] key will cause thetelephone to open the telephone line fora programmed amount of time. The flashtime can be set in programming from100mS to 1200mS, in 100mS incre-ments. The flash may be stored in theDirectory and Speed Dial locations (it willcount as one digit in memory for eachone used). It will not be stored in the LastNumber Redial when manually dialed. Itwill be stored in the Last Number Redial

when dialed from the Directory or SpeedDial.

The flash key should be used to accesstelephone special features such as callwaiting and 3 way calling.

Temporary Tone Dialing

The telephone dialing can be temporarilychanged to tone when the default dialingis set to pulse in programming mode.Press the [*/TONE] key when tone serv-ice is needed. A 1.5-second pause willbe inserted between the last pulse digitand the first tone digit. The tone dialingwill continue until the telephone is hungup or the [FLASH] key is pressed (thenthe dial mode reverts back to pulse).

P A G E A L L

C I D : 1 0 0 / 1 9 8

P A G E A L L B Y 1 2

C I D : 1 0 0 / 1 9 8


Conference Operation

The Conference allows a station toestablish a 3-party conversation.Conference may occur between two sta-tions and a single CO Line or betweenone station and two CO Lines. To have aconference call, put the CO Line on hold.Make a second call either by intercom ora CO Line. Press the [CONF] key afterthe second person answers. All threepeople will be connected together. Endthe conference call by hanging up orpressing the [RELEASE] key (the phonegoes to idle).

Do Not Disturb Operation

The telephone has Do Not Disturb(DND). A station with DND enabled willnot ring (it will display Caller ID info andthe LEDs will function). Press the [DND]key to activate. The DND LED will illumi-nate and the LCD will display:

Press the [DND] key again to cancel the

function. The LCD display will return tothe idle state.

The Volume Key Operation

Pressing the Volume [ ] and [ ] keyswhile the telephone is on-hook will adjustthe ringer volume. There are 4-levels. Awarning beep will sound when the loud-ness is at minimum or maximum. Thedefault loudness is set to level-3. Theringer volume is the same for all lines (itcannot be set differently for any line).The ringer for each line can be disabledin programming mode.

Pressing the Volume [ ] and [ ] keyswhile off-hook in handsfree mode will setthe handsfree volume. There are 8-lev-els. A warning beep will sound when theloudness is at minimum or maximum.The volume will remain at the user-adjusted setting after the phone goes on-hook. The default loudness is set tolevel-4. The handsfree volume is thesame for all lines (it cannot be set differ-ently for any line).

Pressing the Volume [ ] and [ ] keyswhile off-hook with the handset will set

the receiver volume. There are 4-levels.A warning beep will sound when theloudness is at the minimum or maximum.The volume will remain at the user-adjusted setting after the phone goes on-hook. The default loudness is set tolevel-1.

Pressing the Volume [ ] and [ ] keyswhile off-hook with the headset will setthe headset volume. There are 4-levels.A warning beep will sound when theloudness is at the minimum or maximum.The volume will remain at the user-adjusted setting after the phone goes on-hook. The default loudness is level-1.

Battery Low Warning

The telephone will indicate when the bat-tery is low (or missing). The LCD will dis-play:

1 2 / 2 6 1 2 : 0 8 PD N D 1 2C I D : 1 0 0 / 1 9 8

1 2 / 2 6 1 2 : 0 8 PE X T 1 2C I D : 1 0 0 / 1 9 8 B A T T


POWER FAILURE OPERATION

The NSQ412 will operate during a powerfailure as long as the 9V battery isinstalled and in good condition. Many ofthe station’s advanced features areturned off when operating only on thebattery. This is to prolong use. The fol-lowing features will operate from onlybattery power:

a. the clockb. basic telephone operation (incom-

ing and outgoing calls) on all 4 CO Lines in handset and headset mode (no speakerphone)

c. the LCD display and Line LEDs

If talking on the speakerphone and apower failure occurs, the call will remainconnected. Pick up the handset to con-tinue the conversation. A call that is onhold will be dropped.

The phone will reinitialize when the a. c.power is restored. This is normal. Thestation will wait until it is idle before theinitialization will occur.

All other features will not operate.

NOTE: The telephone will not operateduring an electric power failure if thebattery is dead or missing.

Line Status Indication

The telephone will detect the status fornon-system devices that may be con-nected to the CO Lines (single linephone, fax, modem, etc.). When a non-system device goes off-hook, the stationCO Line LED will illuminate. After thenon-system device goes on-hook, thestation CO Line LED will turn off. NOTE:When a non-system device goes off-hook, any one of the system telephonescan pick up the call by pressing the [COLine] key. Once a system phone picks upthe call, the privacy feature is activatedand no other system telephone can listento the call.

Disabling Unused Lines

The station can disable access to COLine functions that are not being used atit. This is done in programming mode.The [CO Line] key and CO Line LED aredisabled for any line that is programmedto Off.

Non-Square Operation

The telephone’s wiring configuration isnon-square for CO Lines 2, 3 and 4. Thismeans that Lines 2, 3 and 4 do not haveto share the same telephone numbers forevery station. Any station can have itsown private line(s) or, the line(s) can beshared between some of the phones.Groups can be set up in programming toallow transferring, conferencing and LineStatus indications to work on sharedlines. By default, Line 2 belongs to Group2, Line 3 to Group 3 and Line 4 to Group4.

For example, if telephone number 555-3333 is used on Line 3 on stations 11and 12 and 555-4444 is used on Line 3on stations 13 and 14, the Line Groupshould be changed from 2 to 5 on sta-tions 13 and 14. When this is done andstation 11 is off-hook on Line 3, station12 will show Line 3 is in use, but stations13 and 14 will not. Station 11 can trans-fer the Line 3 call to station 12 (which isin the same group), but cannot to sta-tions 13 and 14 (because they are in adifferent group).


Refer back to the worksheet prepared inthe Getting Started section for help indetermining which lines may need tohave the Group number changed.Remember: Line 1 must be common onall stations, but each telephone numberon the remaining lines should be eitherPrivate or have the same Group numberas all of the other stations that share it.

ADVANCED FEATURE OPERA-TION

Viewing the Directory

To view the Directories, press the[DIRECTORY] key. The LCD will display:

Press the NAVIGATION [<] or NAVIGA-TION [>] key to select the Public orPrivate Directory. The LCD will display:

or

If the directories are full, the LCD will dis-play:

or

To exit the Directory mode, press the[RELEASE] key.

Programming the Directory

To save information into the Directories,press the [DIRECTORY] key. The LCDwill display:

Press the [SAVE] key. The unit will enterthe mode to save a name. The LCD willdisplay:

Press the [SAVE] key if no name is to beentered. Otherwise, repeatedly press thedial keypad that has the letters or sym-bols, until the display shows the charac-ter needed. Press the NAVIGATION [>]key to move to the next space or to adda blank space. Press the NAVIGATION[<] key to move backward (erasing aspace). The following table shows whateach dial key can program:

1= , - ‘ & . ( ) 1 2= A B C 2 3= D E F 34= G H I 4 5= J K L 5 6= M N O 67= P Q R S 7 8= T U V 8 9= W X Y Z 9* = * 0 = 0 # = #

D I R E C T O R Y

< > : s e l e c tP u b l i c / P r i v a t e

P r i v a t e D I R F U L L


P u b l i c D I R F U L L


P r i v a t e D I R


P u b l i c D I R


D I R E C T O R Y


( E n t e r n a m e )

S A V E : s a v e ?


For example, the LCD will display thename “Paul”:

Press the [SAVE] key to store the textand begin the number storing process:

Use the dial keypad to enter the phonenumber. To enter the number from theLast Number Redial location, press the[REDIAL] key. For example, the LCD willdisplay the number “555-1212”:

While entering numbers, the [REMOVE]key can be pressed to store a specialfunction for automatically hanging up theCO Line after dialing the number. Forexample, storing the network featurecode “*73” for Cancel Call Forward, fol-

lowed by the [REMOVE] key will be dis-played as:

This programming will cause the phoneto dial “*73” and then the phone will hangup.

Press the [SAVE] key to complete pro-gramming the number. The LCD will dis-play:

Press the NAVIGATION [>] key to selectthe Private Directory. The LCD will dis-play:

Press the NAVIGATION [>] key to selectthe Speed Dial mode. The LCD will dis-play:

After choosing the Public Directory orPrivate Directory or SPD#, press the[SAVE] key to complete the programmingprocess. If the SPD# is selected, pressthe [SPD#] key to complete the program-ming process. The LCD will display:

or

or

P A U L

S a v e t o P u b l i c ?

< > : s e l e c tS A V E : s a v e ?

S a v e t o P r i v a t e ?

< > : s e l e c tS A V E : s a v e ?

S a v e t o S P D # ?

< > : s e l e c tS P D # : s a v e ?

S a v e t o P u b l i c ?

< > : s e l e c tS a v e d !

S a v e t o P r i v a t e ?

< > : s e l e c tS a v e d !


< > : s e l e c tS a v e d !

C A N C E L C A L L F W D* 7 3 R

S A V E : s a v e ?

P A U L5 5 5 1 2 1 2

S A V E : s a v e ?

P A U L( E n t e r n u m b e r )

S A V E : s a v e ?

Viewing a Directory Entry

NOTE: A new station’s Public Directorywill be updated from the other phones.The time to complete the update willvary.

To view information in a Directory, pressthe [DIRECTORY] key. The LCD will dis-play:

Press the NAVIGATION [<] or NAVIGA-TION [>] key to select the directory forviewing. The LCD will display:

or

Rotate the [JOG] knob to scroll to theitem for viewing.Or repeatedly press the dial keypad that hasthe letters or symbols, until the displayshows the letter or symbol for viewing.

For example, rotate the [JOG] knobclockwise. The LCD will display:

Then press the “J”. The LCD will display:

However, if there were no entries for “J”,the LCD will display:

Rotate the [JOG] knob clockwise to findthe next item. For example, the LCDwilldisplay:

Rotate the [JOG] knob counter clockwiseto move to the previous entry. For exam-ple, the LCD will display:

Editing a Directory Entry

To edit a number previously stored in aDirectory, view the entry. For example,the LCD will display:

Press the [*] key and begin to edit thename. The LCD will display:

D I R E C T O R Y


A A R O N1 2 3 4 5 6 7

* : E D I T

J I M5 5 5 1 2 3 4

* : E D I T

N o E n t r i e sf o r “ J ”

K E V I N5 5 5 5 1 5 1

* : E D I T

I R E N E5 5 5 9 8 7 6

* : E D I T

P u b l i c D I R


P r i v a t e D I R


A A R O N1 2 3 4 5 6 7

* : E D I T

A A R O N1 2 3 4 5 6 7

S A V E : s a v e ?



Press the [SAVE] key when done editingthe name and begin to edit the number.NOTE: To enter a number from the LastNumber Redial, the old number must firstbe completely erased using the NAVIGA-TION [<] key (then press the [REDIAL]key). The LCD will display:

Press the [SAVE] key to store the info.See the Programming the Directory sec-tion above for the instructions to com-plete the storing process.

Dialing a Directory Entry

To dial a number from the Directory, viewthe entry. For example, the LCD will dis-play:

Press the Center of the [JOG] knob. Thetelephone will go off-hook on an availableCO Line in the previous mode (handsfree

or headset) and dial the number. orPick up the handset. The telephone willgo off-hook on an available CO Line anddial the number.orTo select a desired CO Line and dial,while viewing the Directory entry, pressthe desired [CO Line] key.

In all cases, the LCD will display:

Erasing a Single Directory Entry

To erase an entry from the Directory,view the Directory entry to be erased.Press the [REMOVE] key. The LCD willdisplay:

Press the [REMOVE] key again within 3-seconds. The entry will be erased andthe LCD will display:

Erasing All Public or PrivateDirectory Entries

To erase all entries from the Public orPrivate Directory, press the [DIRECTO-RY] key. The LCD will display:

Press the NAVIGATION [>] or NAVIGA-TION [<] key to select the directory forviewing. The LCD will display:

or

P E T E1 2 3 4 5 6 7

S A V E : s a v e ?

A A R O N1 2 3 4 5 6 7

* : E D I T

A A R O N1 2 3 4 5 6 7

R E M O V E : r e m o v e ?

( e m p t y )

R e m o v e d !

1 2 3 4 5 6 70 0 : 0 1C I D : 1 0 0 / 1 9 8

D I R E C T O R Y


P u b l i c D I R



Press the [REMOVE] key. The LCD willdisplay:

or

Press the [REMOVE] key again within 3-seconds. All the entries in the selectedDirectory will be erased. The LCD willdisplay:

Any change to the Public Directory of astation will automatically cause the PublicDirectory of each station to be updated.

Also, all directories may be updatedwhen a new station is added to the sys-tem.

Viewing a Speed Dial Entry

To view the information in a Speed Dial,press the [SPD#] key. The LCD will dis-play:

or, if empty:

Editing a Speed Dial Entry

To edit the information in a Speed Dial,press the [SPD#] key. The LCD will dis-play:

or, if empty:

Press the [*] key and start editing thename. The LCD will display:

or, if empty:

Press the [SAVE] key to keep the nameand start editing the number. For exam-ple, the LCD will display:

or, if empty:

P r i v a t e D I R


P u b l i c D I R

R E M O V E : a l l ?

P r i v a t e D I R


( e m p t y )

A l l R e m o v e d !

( e m p t y )

* : E D I T


S A V E : s a v e ?

T E R R Y2 3 4 5 6 7 8

S A V E : s a v e ?

( e m p t y )

* : E D I T

A A R O N1 2 3 4 5 6 7

* : E D I T

A A R O N1 2 3 4 5 6 7

S A V E : s a v e ?

A A R O N1 2 3 4 5 6 7

* : E D I T


Press the [SAVE] key when finishedentering the number. Press the [SPD#]key to complete the edit process andsave the information in the Speed Dialkey. The LCD will display:

Dialing a Speed Dial Entry

To dial a Speed Dial key, press the[SPD#]. The display will show the infor-mation. For example, the LCD will dis-play:

Press the Center of the [JOG] knob. Thetelephone will go off-hook on an availableCO Line in the previous mode (handsfree

or headset) and dial the number. orPick up the handset. The telephone willgo off-hook on an available CO Line anddial the number.orTo select a desired CO Line and dial,while viewing the entry, press the desired[CO Line] key.

In all cases, the LCD will display:

Erasing a Speed Dial Entry

To erase the information in a Speed Diallocation, press the [SPD#]. The displaywill show the information. For example,the LCD will display:

Press the [REMOVE] key to start thedelete process. The LCD will display:

Press the [REMOVE] key again within 3-seconds to delete the item. The LCD willdisplay:

CALLER ID OPERATION

When a telephone call is received, theNSQ412’s display can show the callingperson’s name and the calling number.You must have Caller ID with name andnumber delivery as well as Call Waitingwith Caller ID service to take full advan-tage of the Caller ID features. The tele-phone does not provide these features,you must order them beforehand fromyour local telephone company. Checkwith your local phone company to con-firm that both of these services are avail-able in your area.

T E R R Y( E n t e r n u m b e r )

S A V E : s a v e ?


< > : s e l e c tS a v e d !

A A R O N1 2 3 4 5 6 7

* : E D I T

A A R O N1 2 3 4 5 6 7

* : E D I T

A A R O N1 2 3 4 5 6 7

R E M O V E : r e m o v e ?

1 2 3 4 5 6 70 0 : 0 1C I D : 1 0 0 / 1 9 8

( e m p t y )

R e m o v e d !


If you have only Caller ID service, youwill not receive or display Call WaitingCaller ID information.

Setting Up the Caller ID Operation

Different telephone companies offer dif-ferent dialing plans, which may or maynot require the user to dial a “1” whendialing toll calls. Some areas require 7-digit dialing for local calls while otherareas require 10-digits.

The NSQ412 can be programmed towork in all of these areas. Each stationprovides one programmable home areacode and five programmable local areacodes. These programmable area codeswill determine how a Caller ID number isdisplayed, stored and dialed. When thecalling number originates from the areacode that matches the one programmedinto the Home Area Code, the LCD willdisplay and dial only the local, 7-digitcalling number. For example:

When the calling number originates fromthe area code that matches one pro-grammed into a Local Area Code, theLCD will display and dial the regional,10-digit number (area code + local 7-digitnumber). For example:

When the calling number does not origi-nate from any of the programmed areacodes, the LCD will display the actualnumber when the calling number is lessthan 10-digits long. For example:

See the section Area CodeProgramming to set up the station forproper Caller ID display.

Receiving Caller ID

When received during ringing, the CallerID info will appear in the display. Forexample, the LCD will display:

"12/26 12:08P" The current time."L2" The CO Line which

received the call.“JOHN SMITH” The caller’s name.“5552222” The caller’s phone

number.

The display will return to its previous dis-play under the following conditions:

a. In 4 - 6 seconds after ringing stops from the caller hanging up.

b. The call is answered by anothersystem phone.

c. The phone that answers the callends the call.

When ringing occurs on two or morelines at the same time, the display willshow the latest Caller ID informationreceived. For example, L3 begins to ring,followed by L1 and then L2. As the CallerID data is received on each line, it is dis-played until the next one is received. Forexample, L3 rings and the LCD will dis-play:

1 2 / 2 6 1 2 : 0 8 PL 1J A N E D O E5 5 5 3 3 3 3

1 2 / 2 6 1 2 : 0 8 PL 3J O H N S M I T H8 1 2 5 5 5 2 2 2 2

1 2 / 2 6 1 2 : 0 8 PL 2P A U L S H O R T2 1 3 0

1 2 / 2 6 1 2 : 0 8 PL 2J O H N S M I T H5 5 5 2 2 2 2


Then L1 begins ringing and the LCD willdisplay:

Then L2 begins ringing and the LCD willdisplay:

The Caller ID information from the otherlines can be viewed by pressing the[CALLER] key. The display will thenshow the next higher ringing line. If thereare no higher lines ringing, the displaywill go to the general display. Followingthe general display, the lowest ringingline will be displayed.

Using the example shown above, press-ing the [CALLER] key after L2 begins to

ring will cause the display to show the L3info.

Pressing the [CALLER] key again showsthe general display:

Pressing the [CALLER] key again showsL1 info:

Pressing the [CALLER] key again showsL2 info:

There are other possible displays thatdepend upon the Caller ID info. They

include:Display MeaningPrivate Name The calling party

has blocked thename information

Private Number The calling partyhas blocked the number information

Unknown Name The phone companyis unable to providethe caller’s name

Unknown Number The phone companyis unable to providethe caller’s number

Unknown Caller The call information is out of area

No CID displayed No data was received or the datawas bad

NOTE 1: When multiple CO Lines areringing at the same time, going off-hookwill cause the telephone to answer theCO Line that has the Caller ID informa-tion shown in the LCD display.

NOTE 2: The display may not show theCaller ID information if the call isanswered before the second ring.

1 2 / 2 6 1 2 : 0 8 PL 3J O H N S M I T H5 5 5 2 2 2 2

1 2 / 2 6 1 2 : 0 8 PL 3J O H N S M I T H5 5 5 2 2 2 2

1 2 / 2 6 1 2 : 0 9 PE X T 1 2C I D : 1 0 3 / 2 0 0

1 2 / 2 6 1 2 : 0 8 PL 1J A N E D O E5 5 5 3 3 3 3

1 2 / 2 6 1 2 : 0 8 PL 1J A N E D O E5 5 5 3 3 3 3

1 2 / 2 6 1 2 : 0 9 PL 2J I M J O N E S5 5 5 4 4 4 4

1 2 / 2 6 1 2 : 0 9 PL 2J I M J O N E S5 5 5 4 4 4 4

<


The Caller ID data is received from thetelephone office between the first andsecond ring.

The MSG Wait/New CID LED will illumi-nate continuously when an unviewedCaller ID record is in the Caller List (theVoicemail operation of this LED has pri-ority over the Caller List operation). Afterall new records in the Caller List havebeen viewed, the MSG Wait/New CIDLED will turn off. NOTE: The MSGWait/New CID LED can be disabled forthe Caller List indication in programming.This does not affect the message waitingindication.

Viewing the Caller ID List

To review the Caller List, press the [CIDLIST] key while the station is idle. TheLCD will display the summary informa-tion. For example, the LCD will display:

Rotate the [JOG] knob counter clockwiseto view the latest caller information orclockwise to view the oldest caller infor-

mation. For example, the LCD will dis-play:

12/26 12:19P: The time when the callwas received.

CL#001: The record number inthe CID database.

NEW: This is new CID data(not viewed before).

L3: The CO Line whichthe call was received on.

JIM JONES: The caller’s name.5554444 The caller’s telephone

number.

While viewing a call record, rotating the[JOG] knob counter clockwise will displaythe information from the previous call.Rotating the [JOG] knob clockwise willdisplay the information of the next newercall. Repeatedly rotating the [JOG] knobwill guide the user through the list for-ward and backward.

Erasing All Caller ID RecordsTo remove all the records in the Caller

List, press the [CID LIST] key when thestation is idle. The LCD will display theCID summary information. Press the[REMOVE] key to begin the deleteprocess. The LCD will display:

Press the [REMOVE] key again within 3-seconds to confirm the removal. TheLCD will display:

After approximately 5-seconds, the LCDwill return to the CID summary screen.

Erasing a Single Caller ID Record

To remove a single record from theCaller List, display the record to delete.For example, the LCD will display:

C I D L I S T

1 9 8 C a l l s1 1 5 N e w

C I D L I S T


1 2 / 2 6 1 2 : 1 9 PC L # 0 0 1 N E W L 3J I M J O N E S5 5 5 4 4 4 4

1 2 / 2 7 0 2 : 3 3 PC L # 1 7 4 L 2B O B J O N E S5 5 5 7 7 7 7

( e m p t y )

A l l R e m o v e d !


Press the [REMOVE] key to begin delet-ing the record. The LCD will display:

Press the [REMOVE] key again within 3-seconds to confirm the deletion. TheLCD will display:

After approximately 5-seconds, the LCDwill return to the CID Summary screen.

Dialing a Caller ID Record

To dial a telephone number from theCaller’s List, display the record to becalled. Press the Center of the [JOG]knob. The telephone will go off-hook onan available CO Line in the previousmode (handsfree or headset) and dialthe number. orPick up the handset. The telephone willgo off-hook on an available CO Line and

dial the number.orTo select a desired CO Line and dial,while viewing the entry, press the desired[CO Line] key.

In all cases for example, the LCD willdisplay:

NOTE: Be sure to read the section AreaCode Programming to make sure theCID number is stored and dialed in thecorrect format (7-digit, 10 digit or 11-digitdialing). When the calling number doesnot originate from any of the pro-grammed area codes, the LCD will dial a1 + the entire number when the callingnumber is 10-digits or longer.

Storing a Caller ID Record

To save a record from the Caller’s Listinto the Directory or a Speed Dial loca-tion, display the record to be saved. Forexample, the LCD will display:

Press the [RELEASE] key to quit theCaller’s List. Press the [DIRECTORY]key. The LCD will display:

Press the [SAVE] key to start to enter thename. The LCD will display:

Press the [CID LIST] to copy the CallerID name and number from the Caller Listto the display. For example, the LCD willdisplay:

1 2 / 2 7 0 2 : 3 3 PC L # 1 7 4 L 2B O B J O N E SR E M O V E : r e m o v e ?

0 3 / 2 5 0 3 : 4 2 PC L # 1 3 2 L 1S A L L Y P E T E R S5 5 5 6 7 6 7

S A L L Y P E T E R S5 5 5 6 7 6 7

S A V E : s a v e ?

C L # 1 7 4

R e m o v e d !

1 2 3 4 5 6 70 0 : 0 1C I D : 1 0 0 / 1 9 8

D I R E C T O R Y



S A V E : s a v e ?


The NAVIGATION [<] and [>] keys canbe used to edit the name. Press the[SAVE] key to confirm the name andbegin to edit the phone number. TheLCD will display:

The NAVIGATION [<] and [>] keys canbe used to edit the number. Press the[SAVE] key to confirm the number andstart the process for saving to a Directoryor Speed Dial location. Follow theinstructions in the Programming theDirectory section to complete thisprocess.

The Caller ID for Call WaitingFeature

Each telephone can display Caller ID forCall Waiting calls (Type 2 Caller ID). TheCall Waiting Caller ID will be displayedfor 20-seconds, then the LCD will returnto the previous display. For example, theLCD will display:

S A L L Y P E T E R S5 5 5 6 7 6 7

S A V E : s a v e ?

L 2 ( C a l l W a i t i n g )M A R K Q U A R K5 5 5 8 6 7 5


MESSAGE WAITING AND NEWCID INDICATION

The MSG WAIT/NEW CID LED will illu-minate steady when new, unviewedCaller ID entries have been received. Ifyou have a voicemail service with yourlocal telephone company, the indicatorwill flash to alert you to check for newvoicemail messages.

The NSQ412’s message waiting detec-tion will recognize the presence of newVoicemail left in a telephone company’smailbox (subscribed to by the user). Thisis done by detecting stutter dial tone andalso by detecting a FSK Visual MessageWaiting Indicator On signal, both ofwhich are provided by the telephonecompany. The display of each station willshow each line that has detected thepresence of a voicemail. For example,the LCD will display:

"12/26 12:08P" The current time."EXT 12" The station number of

this phone is 12.“CID: 100/198” 100 new Caller ID

messages, and 198total Caller ID mes-sages.

“MSGW-134” CO lines 1, 3 and 4 have messages wait-ing.

The telephone will recognize when newvoicemails no longer exist. This isaccomplished by detecting the absenceof stutter dial tone (continuous dial tone)and also by detecting a FSK VisualMessage Waiting Indicator Off signal,both of which are provided by the tele-phone company. The display shallremove the message waiting indicationfor each line, which no longer has avoicemail. When no voicemails are onany line, the MSG WAIT/NEW CID LEDshall cease to flash.

If you are in an area where an FSK is notavailable:

1. The system will check your line forstutter dial tone every time you hang upor each time a call goes unanswered.

The station will indicate a message iswaiting when there is stutter dial tone.

2. You may experience some delay inseeing the message waiting indicationturn off when no new messages are inthe voicemail box. This is due to regula-tory operation requirements and does notindicate a problem with the station.

NOTE: The message indicators may notbe activated or deactivated under certainconditions. For example, when youretrieve messages from an outsidephone (not your own telephone number),they may not be canceled when youreturn home. If you experience this, pickup the handset for several seconds andhang up. The message indicators will goout in a short time.

The message indicators can be reset toon or off for each line or all lines in pro-gramming mode.

1 2 / 2 6 1 2 : 0 8 PE X T 1 2 M S G W - 1 3 4C I D : 1 0 0 / 1 9 8

Getting Started

The following list explains each item that can be set during programming. NOTE: An asterisk next to a setting indicatesthe item’s default setting.

Item Name Setting FunctionLANGUAGE English*/Spanish Language settingTIME/DATE 01/01 01:00A* Calendar settingEXTENSION NO 11*,12,13,...,21,22 Extension numberMSGW ON/OFF On*/Off* Turn on/off Message Waiting indicatorsRINGER ON/OFF On*/Off Ring On/Off settingRINGER TYPE Type 1*,2,3,4 Select different ring frequencyDELAY RING Off*,2,4,6,...,30 sec Delayed ring duration settingLINE USAGE On*/Off Line usage settingPRIME LINE Line 1*, 2, 3,4 Select auto-pickup line when off-hookLINE GROUP Line group 2, 3,...,15 or The non-square line setting for the

private-line CO Line 2, CO Line 3 or CO Line 42* for CO Line 2 3* for CO Line 3 4* for CO Line 4

AUTO-MUTE On*/Off Auto-mute setting while being paged by someoneTONE/PULSE Tone*/Pulse Dial type settingFLASH TIME 100mS - 1200mS, 600mS* Flash time duration settingHOLD REMINDER On*/Off Turn on/off hold reminderNEW CID LED On*/Off Turn on/off New CID LED functionAREA CODEs 1 - 3 digits, Empty* 1 home/5 local area codesRESET ALL (default values) Restore all settings to default



The following list explains the keys that are used during programming:

Keys to use Programming function[PROGRAM] Enter the programming operation[JOG] knob Scroll among the programming items or valuesNAVIGATION [<] Return to the previous programming level or perform a back-

space while editingNAVIGATION [>] Enter the next lower programming level[REMOVE] Remove the current setting and return to the default value[SAVE] Save the current setting[RELEASE] Quit the programming operation

Press the [PROGRAM] key while theextension is idle to start the program-ming mode. The LCD will display:

Rotate the [JOG] knob repeatedly untilthe display shows the programming itemto be set. Follow the display prompts toselect the setting needed. A single beepis heard if programming succeeds. Adouble beep is heard if programmingfails.

If no key is pressed in approximatelytwenty seconds, the programming opera-tion will be automatically canceled.

NOTE: Programming will automaticallydisable after 120 seconds while settingthe Time/Date. Any programmingchanges not entered with the [SAVE] keywill be lost.

Language Programming

The LCD prompts can display in Englishor Spanish. To program the Language,enter the programming mode and turnthe [JOG] knob until the display showsLANGUAGE. The LCD will display:

Press the NAVIGATION [>] key to enterthe Language setup mode. Rotate the[JOG] knob to select English or Spanish.The LCD will display:

or

P R O G R A M

T u r n D i a l

L A N G U A G E

T u r n D i a l> : e n t e r

L A N G U A G E= E n g l i s hT u r n D i a lS A V E : s a v e ?


Press the [SAVE] key to confirm the set-ting. The LCD will display:

After approximately five seconds, the dis-play will return to the highest level of thecurrent setting.

Time and Date Programming

The station will display the date and time.A real time clock keeps it current. Theymust be set in programming. To programthe Time/Date, enter the programmingmode and turn the [JOG] knob until thedisplay shows TIME/DATE. The LCD willdisplay:

Press the NAVIGATION [>] key to beginselecting the month. Rotate the [JOG]knob to select the month. The LCD willdisplay:

••

Press the [SAVE] key to store the monthsetting. The unit will then enter the datemode. Rotate the [JOG] knob to selectthe day. The LCD will display:

••

NOTE: The unit will not display illegaldays (for example, February 30 or April31). Press the [SAVE] key to store thedate setting. The unit will then enter thehour mode. Rotate the [JOG] knob toselect the hour. The LCD will display:

••

Press the [SAVE] key to store the HOURsetting. The unit will then enter the min-utes mode. Rotate the [JOG] knob toselect the minutes. The LCD will display:

••

L A N G U A G E= S p a n i s hT u r n D i a lS A V E : s a v e ?

T I M E / D A T E


M O N T H0 1 / 0 1 0 1 : 0 0 AT u r n D i a lS A V E : s a v e ?

M O N T H1 2 / 0 1 0 1 : 0 0 AT u r n D i a lS A V E : s a v e ?

D A T E1 2 / 0 1 0 1 : 0 0 AT u r n D i a lS A V E : s a v e ?

D A T E1 2 / 3 1 0 1 : 0 0 AT u r n D i a lS A V E : s a v e ?

H O U R1 2 / 3 1 0 1 : 0 0 AT u r n D i a lS A V E : s a v e ?

M I N U T E S1 2 / 3 1 1 2 : 0 0 AT u r n D i a lS A V E : s a v e ?

H O U R1 2 / 3 1 1 2 : 0 0 AT u r n D i a lS A V E : s a v e ?

L A N G U A G E= S p a n i s h

P r o g r a m m e d !

Press the [SAVE] key to store the min-utes setting. The unit will then enter theAM/PM mode. Rotate the [JOG] knob toselect the AM/PM. The LCD will display:

or

Press the [SAVE] key to store theAM/PM setting. The LCD will display:


Programming the Station Number

Each station must have a different stationnumber. If two stations have the samenumber, one will continuously emit a ringtone after initializing. To program theExtension Number, enter the program-ming mode and turn the [JOG] knob untilthe display shows EXTENSION NO. TheLCD will display:

Press the NAVIGATION [>] key to beginselecting the Extension Number. NOTE:The default extension number is 11.Rotate the [JOG] knob to select theextension number. The LCD will display:

••

Press the [SAVE] key to accept the set-ting. The LCD will display:


Message Waiting IndicatorProgramming

The MSGW Waiting indicators may bemanually turned on or off. To programthe MSGW indicators for CO Lines, enterthe programming mode and turn the[JOG] knob until the display showsMSGW ON/OFF. The LCD will display:

M I N U T E S1 2 / 3 1 1 2 : 5 9 AT u r n D i a lS A V E : s a v e ?

E X T E N S I O N N O


E X T E N S I O N N O= 2 2


M S G W O N / O F F


E X T E N S I O N N O= 1 1T u r n D i a lS A V E : s a v e ?

E X T E N S I O N N O= 2 2T u r n D i a lS A V E : s a v e ?

A M / P M1 2 / 3 1 1 2 : 5 9 AT u r n D i a lS A V E : s a v e ?

A M / P M1 2 / 3 1 1 2 : 5 9 PT u r n D i a lS A V E : s a v e ?

A M / P M1 2 / 3 1 1 2 : 5 9 P




Press the NAVIGATION [>] key to beginto change the setting. Rotate the [JOG]knob to select the CO Line. The LCD willdisplay:

••

or

(MSGW indicators for all CO Lines willbe turned on or off)

Press the NAVIGATION [>] key to selectwhich CO Line(s) to change. Rotate the[JOG] knob to select On/Off. For exam-ple, the LCD will display:

or

Press the [SAVE] key to confirm the set-ting. For example, the LCD will display:

After approximately five seconds, the dis-play will return to the highest level of thecurrent setting. NOTE: When a newvoice mail message is received theVMWI light will flash automatically.Turning the VMWI light on/off does notdisable the Voice Mail feature and thephone’s ability to detect the FSK orStutter Dial Tone provided by your tele-phone company.

Ringer On or Off Programming

The ringer may be turned off or on for

any of the lines. To program the Ringersfor each CO Line, enter the programmingmode and turn the [JOG] knob until thedisplay shows RINGER ON/OFF. TheLCD will display:

Press the NAVIGATION [>] key to beginthe Ringer On/Off programming. Rotatethe [JOG] knob to change the CO Linenumber. The LCD will display:

••

or

L 1 M S G W O N / O F F


L 3 M S G W O N / O F F= O nT u r n D i a lS A V E : s a v e ?

R I N G E R O N / O F F


L 1 R I N G E R O N / O F F


L 4 R I N G E R O N / O F F


A L L R I N G E R O N / O F F

T u r n D i a lS A V E : s a v e ?

L 3 M S G W O N / O F F= O f fT u r n D i a lS A V E : s a v e ?

L 3 M S G W O N / O F F= O f f


L 4 M S G W O N / O F F


A L L M S G W O N / O F F



Press the NAVIGATION [>] key to selectwhich CO Line(s) to change. Rotate the[JOG] knob to select On/Off. For exam-ple, the LCD will display:

or



Ringer Type Programming

The ringer sound may be set to one offour different types for each line. To pro-

gram the Ringer Type for each CO Line,enter the programming mode and turnthe [JOG] knob until the display showsRINGER TYPE. The LCD will display:

Press the NAVIGATION [>] key to beginprogramming the Ringer Type. Rotatethe [JOG] knob to change the CO Linenumber. The LCD will display:

••

Press the NAVIGATION [>] key to selectwhich CO Line to change. You will hearthe ringer sound currently shown in thedisplay. Rotate the [JOG] knob to selectthe Ringer Type. For example, the LCDwill display:

••

Press the [SAVE] key to confirm theringer type. For example, the LCD willdisplay:


L 3 R I N G E R O N / O F F= O nT u r n D i a lS A V E : s a v e ?

L 3 R I N G E R O N / O F F= O f fT u r n D i a lS A V E : s a v e ?

L 3 R I N G E R O N / O F F= O f f


R I N G E R T Y P E


L 1 R I N G E R T Y P E


L 4 R I N G E R T Y P E


L 3 R I N G E R T Y P E= T y p e 1T u r n D i a lS A V E : s a v e ?

L 3 R I N G E R T Y P E= T y p e 4T u r n D i a lS A V E : s a v e ?

L 3 R I N G E R T Y P E= T y p e 2



Delayed Ring Programming

A station may be set to delay the phonefrom ringing from 2 to 30 seconds after acall comes in. This feature will functionon all telephone lines connected to thestation when active. To program theDelayed Ring, enter the programmingmode and turn the [JOG] knob until thedisplay shows DELAY RING. The LCDwill display:

Press the NAVIGATION [>] key to beginprogramming the Delayed Ring. Rotatethe [JOG] knob to change the delay time.The LCD will display:

or

••

Press the [SAVE] key to confirm theselection. For example, the LCD will dis-play:


Line Usage Programming

Each of the lines can be disabled. Thiswill turn off the [CO Line] key and LED.Use this for any lines on the station thatare not wired to a telephone number. Toprogram the Line Usage, enter the pro-gramming mode and turn the [JOG] knobuntil the display shows LINE USAGE.The LCD will display:

Press the NAVIGATION [>] key to beginprogramming the Line Usage. Rotate the[JOG] knob to change the CO Line num-ber. The LCD will display:

••

Press the NAVIGATION [>] key to selectthe CO Line. Rotate the [JOG] knob tochange the Line Usage. For example,the LCD will display:

D E L A Y R I N G


L I N E U S A G E


L 1 U S A G E


L 4 U S A G E


L 3 U S A G E= O nT u r n D i a lS A V E : s a v e ?

D E L A Y R I N G= O f fT u r n D i a lS A V E : s a v e ?

D E L A Y R I N G= 0 2 s e cT u r n D i a lS A V E : s a v e ?

D E L A Y R I N G= 3 0 s e cT u r n D i a lS A V E : s a v e ?

D E L A Y R I N G= 1 6 s e c



or

Press the [SAVE] to confirm the setting.The LCD will display:


Prime Line PreferenceProgramming

The Prime Line is the one that has thehighest priority to go off-hook when thestation is idle and you lift the handset,press the [SPEAKER] or [HEADSET]keys. To program the Prime LinePreference, enter the programming modeand turn the [JOG] knob until the displayshows PRIME LINE. The LCD will dis-play:

Press the NAVIGATION [>] key to beginto select the Prime Line. Rotate the[JOG] knob to change the selection. Forexample, the LCD will display:

••


After approximately five seconds, the dis-play will return to the highest level of the

current setting.

Line Group Programming

This setting allows lines 2, 3 and 4 tohave different telephone numbers for dif-ferent stations (non-square). Stationssharing the same telephone numbers ona line need to be programmed as part ofthe same group. To program the LineGroup, enter the programming mode andturn the [JOG] knob until the displayshows LINE GROUP. The LCD will dis-play:

Press the NAVIGATION [>] key to beginprogramming the Line Group. Rotate the[JOG] knob to change the CO Line. TheLCD will display:

••

L 3 U S A G E= O f fT u r n D i a lS A V E : s a v e ?

L 3 U S A G E= O f f


P R I M E L I N E


L I N E G R O U P


L 2 G R O U P


P R I M E L I N E= L 1T u r n D i a lS A V E : s a v e ?

P R I M E L I N E= L 4T u r n D i a lS A V E : s a v e ?

P R I M E L I N E= L 3



Press the NAVIGATION [>] key to selectthe CO Line. Rotate the [JOG] knob tochange the Line Group. The LCD will dis-play:

••

or

NOTE: Two different lines on the samestation cannot belong to the sameGroup. That selection will not be avail-

able during programming.



Auto-Mute Programming

The Auto-Mute feature determineswhether a paged station’s microphone isautomatically enabled or disabled. Toprogram the Auto-Mute, enter the pro-gramming mode and turn the [JOG] knobuntil the display shows AUTO-MUTE.The LCD will display:

Press the NAVIGATION [>] key to beginprogramming the Auto-Mute. Rotate the

[JOG] knob to change the selection. TheLCD will display:

or



L 4 G R O U P


A U T O - M U T E


A U T O - M U T E= O nT u r n D i a lS A V E : s a v e ?

A U T O - M U T E= O f fT u r n D i a lS A V E : s a v e ?

A U T O - M U T E= O f f


L 4 G R O U P= L 0 4T u r n D i a lS A V E : s a v e ?

L 4 G R O U P= L 1 5T u r n D i a lS A V E : s a v e ?

L 4 G R O U P= P R VT u r n D i a lS A V E : s a v e ?

L 4 G R O U P= L 1 2



Tone or Pulse Dial Programming

The station can be set to dial in Tone orPulse. To program the Tone/Pulse dial,enter the programming mode and turnthe [JOG] knob until the display showsTONE/PULSE. The LCD will display:

Press the NAVIGATION [>] key to beginprogramming the Tone/Pulse dialing.Rotate the [JOG] knob to change theselection. The LCD will display:

or

Press the [SAVE] key to confirm theselection. The LCD will display:


Flash Time Programming

The amount of time the station opens thetelephone line when the [FLASH] key ispressed can be changed. To program theFlash Time, enter the programming modeand turn the [JOG] knob until the displayshows FLASH TIME. The LCD will dis-play:

Press the NAVIGATION [>] key to beginprogramming the Flash Time. Rotate the[JOG] knob to change the selection. TheLCD will display:

••



T O N E / P U L S E


F L A S H T I M E


F L A S H T I M E= 0 . 1 s e cT u r n D i a lS A V E : s a v e ?

F L A S H T I M E= 1 . 2 s e cT u r n D i a lS A V E : s a v e ?

F L A S H T I M E= 1 . 2 s e c

P r o g r a m m e d ! T O N E / P U L S E= T o n eT u r n D i a lS A V E : s a v e ?

T O N E / P U L S E= P u l s eT u r n D i a lS A V E : s a v e ?

T O N E / P U L S E= P u l s e



Hold Reminder Programming

The station will emit a reminder toneevery 30 seconds when it put a line onhold. This can be disabled. To programthe Hold Reminder, enter the program-ming mode and turn the [JOG] knob untilthe display shows HOLD REMINDER.The LCD will display:

Press the NAVIGATION [>] key to beginprogramming the Hold Reminder. Rotatethe [JOG] knob to change the selection.The LCD will display:

or

Press the [SAVE] key to confirm the

selection. The LCD will display:


New CID LED Programming

The New CID LED feature can be dis-abled or enabled. To program the NewCID LED, enter the programming modeand turn the [JOG] knob until the displayshows NEW CID LED. The LCD will dis-play:

Press the NAVIGATION [>] key to beginprogramming the New CID LED. Rotatethe [JOG] knob to change the selection.The LCD will display:

or



Area Code Programming

There is one location for a Home AreaCode. The station uses it to remove thearea code from the Caller ID number dis-played in the LCD. It usually is pro-grammed with the area code that phoneis located in.

H O L D R E M I N D E R


N E W C I D L E D


H O L D R E M I N D E R= O nT u r n D i a lS A V E : s a v e ?

N E W C I D L E D= O nT u r n D i a lS A V E : s a v e ?

N E W C I D L E D= O f fT u r n D i a lS A V E : s a v e ?

N E W C I D L E D= O f f


H O L D R E M I N D E R= O f fT u r n D i a lS A V E : s a v e ?

H O L D R E M I N D E R= O f f


There are five locations for Local AreaCodes. Programming a Local Area Codewill cause the Caller ID number to dis-play and dial a call in a 10-digit format.Program each area code that you canmake 10-digit calls to. To program theArea Codes, enter the programmingmode and turn the [JOG] knob until thedisplay shows AREA CODEs. The LCDwill display:

Press the NAVIGATION [>] key to beginprogramming the Area Codes. Rotate the[JOG] knob to select the type of areacode. The LCD will display:

then

••

NOTE: In the above examples, no areacodes are programmed. Numbers wouldreplace the text “(empty)” if a locationwere previously programmed.

Press the NAVIGATION [>] key to beginprogramming one of the area codes.Enter the three digits using the keypad.For example the LCD will display:

Use the NAVIGATION [<] key to movethe cursor left or erase a number. Pressthe [Save] key to confirm the selection.

After approximately five seconds, the dis-play will return to the highest level of the

current setting. Repeat the above stepsto program additional area codes.

Reset All Programming

This feature returns all programming tothe factory default settings. It erases theCaller ID records, Directory and SpeedDial programming at the station. NOTE:The Public Directory will be temporarilyerased, but will regain its programmingshortly after the reset is complete. Toperform the Reset All function, enter theprogramming mode and turn the [JOG]knob until the display shows RESETALL. The LCD will display:

Press the NAVIGATION [>] key to beginthe Reset All process. The LCD will dis-play:


A R E A C O D E s


R E S E T A L L


R E S E T A L L ?

R E M O V E : r e s e t a l l

H o m e A r e a C o d e= ( e m p t y )T u r n D i a l> : e n t e r

L o c . A r e a C o d e 1= ( e m p t y )T u r n D i a l> : e n t e r

L o c . A r e a C o d e 5= ( e m p t y )T u r n D i a l> : e n t e r

L o c . A r e a C o d e 2= 1 2 3( E n t e r d i g i t s )S A V E : s a v e ?

L o c . A r e a C o d e 2= 1 2 3


Press the [REMOVE] key within 3-sec-onds to confirm the Rests All function.The LCD will display:

CARE AND MAINTENANCE

Place your phone in a location where itscords will be out of the way and where itis not likely to be knocked to the floor.

To clean, use a soft cloth, dampened inmild detergent. Never use abrasives orsolvents and never spray cleaners direct-ly onto the telephone.

RADIO FREQUENCY INTERFER-ENCE

WARNING! This equipment generates,uses and can radiate radio frequencyenergy and if not connected and operat-ed in accordance with the Owner’sManual, may cause interference to radiocommunications. It has been tested and

found to comply with the limits for aClass A computing device pursuant toSubpart J of Part 15 of the FCC Ruleswhich are designed to provide reason-able protection against such interferencewhen operated in a commercial environ-ment. Operation of this equipment in aresidential area is likely to cause interfer-ence in which case the user at his ownexpense will be required to take whatev-er measures may be required to correctthe interference.

PROBLEMS YOU CAN SOLVE

STATION IS RINGING CONTINUOUSLYMake sure the station number is dif-ferent than the other stations beingused.

CANNOT DISPLAY THE CALLER IDRECORDS

Make sure the station is on-hook andidle.

ARE INTERCOM, LINE STATUS, AUTO-ANSWER, PRIVACY, OR AUTO-LINESELECTION INOPERABLE?1. Check if Lines 1 and 2 are cross-

wired in the wall jack.

2. See if you may have installed your 2-line adapter incorrectly.

3. Be sure all NSQ412 stations in thesystem are connected to Line 1 anddisconnect all non-system telephonesfrom Line 1.

4. Check the station programmablecodes.

5. Be sure the length of cable between stations does not exceed 600 feet.

6. Check that all phone lines are correct-ly connected to each station (everyLine 1 is connected to the appropriateCO line, every Line 2 is connected to the appropriate CO line, and so on).

7. Remove all RFI filters from the sys-tem wiring, you may also need to contact your telephone company to have any RFI filters removed from thecompany side of the connection.

IS YOUR TELEPHONE INOPERABLE?1. Check all connections to be sure they

are securely in place.2. Reinitialize the telephone by momen-

tarily unplugging the a. c. adapter.3. Make sure the a. c. adapter has

power at the wall outlet.


R e s e t !

CAN’T HEAR THE RING SIGNAL ONALL LINES1. Check the ringer volume controls.2. Check the status of DND (Do Not

Disturb).3. Check to see if the Delayed Ring is

set to a time instead of Off.4. Check ringer programming to make

sure the ringers are turned on.

CAN’T HEAR THE RING SIGNAL ONONE LINE ONLY1. If this occurs on one station only,

check the volume control setting on the station.

2. If all phones are affected, check theline connections.

3. Check ringer programming to makesure the ringers are turned on.

WHILE ON A CALL, DO YOU HEARANOTHER CALL ON THE LINE ORARE YOU EXPERIENCING RADIOFREQUENCY INTERFERENCE?1. Make sure all wiring is twisted pair,

including modular cords on non-sys-tem devices.

2. Check the wiring for bad connections.

CAN’T HEAR WHEN USING THESPEAKERPHONE1. Adjust the speaker volume control.2. Move the station to a quieter location.

REACHING THE WRONG NUMBER INSPEED DIALING?1. Check that you are accessing the cor-

rect location.2. Check that the number in the loca-

tion is correct.

NO CALLER ID DISPLAYED1. Make sure that you have subscribed

to Caller ID and Call Waiting Caller IDfrom your telephone company.

2. Make sure the phone rings twicebefore answering the call.

SPEED DIALING OR DIRECTORYDIALING OR CALLER ID DIALINGDOES NOT WORK CORRECTLY

Make sure the Area Code Programming is set up correctly.

ONLY BASIC TELEPHONE FEATURESOPERATE

Check the a. c. adapter for correctoperation and power.

CANNOT CONFERENCE TWO LINESMake sure you are connected to onecall and have the other on holdbefore pressing the [CONF] key.

HANDSET FALLS OUT OF THE CRA-DLE ON THE WALL

Make sure the handset hanger is in the wall mounting position.

CANNOT TRANSFER A CALL TOANOTHER STATION1. Make sure that the other station has

the same telephone line connected toit.

2. Make sure Line 1 is common on allstations.

CANNOT MAKE AN INTERCOM CALLOR PAGE1. Make sure the intercom path is not

busy.2. Make sure Line 1 is common on all

stations.

(AUTO)REDIAL STOPS WORKINGUNEXPECTEDLY1. Make sure that the line the call was

placed on is not in use.2. Using any feature beside the volume

controls will cancel (Auto)Redial.


LIMITED WARRANTY

This unit is warranted to the original pur-chaser to be free from defects in materi-als and workmanship under normalinstallation, use and service for a periodof one (1) year from the date of purchaseas shown on the purchaser’s receipt.

The obligation of InternationalResources, Inc. under this warranty shallbe limited to repair or replacement (atour option), during the warranty period,of any part which proves defective inmaterial or workmanship under normalinstallation, use and service, provided theproduct is returned to InternationalResources, Inc. (address below) or toone of our authorized Service Centers,TRANSPORTATION CHARGES PRE-PAID. Products returned to us or to anauthorized Service Center must beaccompanied by a copy of the purchasereceipt. In the absence of such purchasereceipt, the warranty period shall be one(1) year from the date of manufacture.

This warranty shall be invalid if the prod-uct is damaged as a result of deface-ment, misuse, abuse, neglect, accident,

destruction or alteration of the serialnumber, improper electrical voltages orcurrents, repair, alteration or mainte-nance by any person or party other thanour own service facility or an authorizedService Center, or any use violative ofinstructions furnished by us.

This warranty is also rendered invalid ifthis product is removed from the countryin which it was purchased. If is used in acountry in which it is not registered foruse, and/or if it is used in a country forwhich it was not designed. Due to varia-tions in telephone systems and commu-nications laws, this product may be ille-gal for use in some countries.International Resources, Inc. assumesno responsibility for damages or penal-ties incurred resulting from the use of thisproduct in a manner or location otherthan that for which it is intended.

This one-year warranty is in lieu of allother expressed warranties, obligations,or liabilities, ANY IMPLIED WAR-RANTIES, OBLIGATIONS, OR LIABILI-TIES, INCLUDING BUT NOT LIMITEDTO THE IMPLIED WARRANTIES OFMERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE,SHALL BE LIMITED IN DURATION TOTHE ONE-YEAR DURATION OF THISWRITTEN LIMITED WARRANTY. Somestates do not allow limitations on howlong an implied warranty lasts, so theabove limitations may not apply to you.

IN NO EVENT SHALL WE BE LIABLEFOR ANY SPECIAL, INCIDENTAL ORCONSEQUENTIAL DAMAGES FORBREACH OF THIS OR ANY OTHERWARRANTY, EXPRESSED ORIMPLIED, WHATSOEVER.

Some states do not allow the exclusionor limitation of special, incidental or con-sequential damages, so the above limita-tion or exclusion may not apply to you.

This warranty gives you specific legalrights, and you may also have otherrights which vary from state to state.

INTERNATIONAL RESOURCES, INC.9325 Uptown Drive, Suite 900

Indianapolis, IN 46256


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THE LOCATION OF THE SCREWS IS INDICATEDBY THE CENTERS OF THE CROSSED LINES.

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101 MM


Four-Line Caller ID Telephone

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