Foundation of Behaviour in Organisation

7/27/2019 Foundation of Behaviour in Organisation

1/15

FOUNDATION OF

BEHAVIOUR INORGANISATION


2/15

Leadership Skills For

Solving People Problems

Diagnosing or gaining insight into the situation

Adapting individual behavior and resources to

meet the needs of the situation Communicating in a way that others can

understand and accept


3/15

Organizational Behavior

Commonly called OB

An interdisciplinary field dedicated to the

study of attitudes, behavior and

performance


4/15

Attitude Components


5/15

Components of Attitudes

Cognitive component includes the beliefs,

opinions, and information the person has about

the object of the attitudeAffective component is the persons emotions

or feelings about the object of the attitude

Behavioral component of an attitude is the

persons intention to behave toward the object

of the attitude in a certain way


6/15

Work Related Attitudes

Two attitudes that may

relate to high performance

are:

1. Job Satisfaction

2. Organizational

Commitment

Union Pacific is committed to be a railroad where:

our customers want to do business,

our employees are proud to work,

and shareholder value is created.
http://www.uprr.com/employment/empfaq.shtml


7/15

Attitudes & Conflicts

Perception, Cognitive process used to

make sense out of the environment

Three Step process:

1. Observe information

2. Screen data

3. Organize data

Perceptual Selectivity, process

by which individuals screen and

select objects.

Important points:

1. Primacy2. Regency

Perceptual Distortions, errors in perceptual judgment

arising from inaccuracies in the perceptual process.

Common Errors:

1. Stereotyping

2. Halo effect

3. Projection


8/15

External or Internal Attributions


9/15

Big Five Personality Factors


10/15

Emotional Intelligence (EQ)Basic Components

Self-awareness-basis for all of the othercomponents, being aware of what you arefeeling

Managingemotions-balance ones moods sothey do not cloud thinking

Motivatingoneself-ability to be hopeful andthe ability to persist

Empathy-recognize what others are feeling

Socialskill-ability to connect to others


11/15

Locus of ControlDefines whether one places primary responsibility

within themselves or on the outside

Internal locus of control- your actions influence

what happens to you

External locus of control- represents pawns offate


12/15

Problem Solving StylesCarl Jung

Gathering and evaluating information are

separate activities

Four functions:1. Sensation

2. Intuition

3. Thinking

4. Feeling


13/15

Four Learning Styles

Diverger

Assimilator

ConvergerAccommodator


14/15

The Stress Response (GAS)


15/15

Work Stress

Four Categories:

Demands Associated with Job Tasks

Physical Demands Role Demand (Sets of expected

behaviors)

Interpersonal Pressures and Conflicts

Foundation of Behaviour in Organisation

Documents

Transcript of Foundation of Behaviour in Organisation