FORS Handbook: Going for Bronze - fors-online.org.uk · FORS Handbook: Going for Bronze . 2 Fleet...

FORS Handbook:

Going for Bronze

2 Fleet Operator Recognition Scheme

FORS is a unique industry led accreditation scheme aimed at transforming road fleet activity throughout the UK.

It can help you to measure and monitor performance, demonstrate compliance and best practice and meet contractual requirements.

FORS is designed to improve safety, efficiency and environmental protection.

What can FORS do for you?As a FORS accredited operator you get access to a wide range of benefits which can help you to effectively manage your operation and your drivers and vehicles.

FORS Practitioner

Nine manager workshops designed to guide, educate and support you and your

business, helping you become safer, greener and

more efficient

Driver CPC courses

Safe Urban Driving, Staying Legal and Van

Smart DCPC accredited training courses for drivers

eLearning modules

Five eLearning modules designed to offer drivers

concise, accessible, training covering cycle safety, work

related road risk, van smart, fuel and parking and

loading legally

FORS funded training

Free access to best practice toolkits

Best practice toolkits offering advice and guidance to help you manage incidents and

collisions, PCNs and other fines and fuel use

Other FORS products and services

Exclusive offers and discounts

FORS Suppliers provide a number of exclusive offers and discounts aligned to the requirements of the FORS Standard

What is FORS?

For more information on the full range of FORS benefits visit

www.fors-online.org.uk

Contents

How to use this handbook 4

Steps to achieve FORS accreditation 5

FORS Bronze accreditation 6

Audit check list 7

Routes to accreditation 8

FORS Bronze Standard 9

Looking to the future 47


Important information including links and references to other sources of support such as guides and websites

Highlights common pitfalls and information on how to avoid them

How to use this handbookThis handbook covers all you need to know to prepare for and achieve FORS Bronze, the entry level of accreditation.

In the detailed FORS Bronze Standard, which form the main part of this handbook, you will see ‘Top Tips’ boxes which provide additional help and guidance on how to meet each of the bronze requirements. You will also see two icons throughout this handbook which will provide you with important information and will highlight common pitfalls and how to avoid them.

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5FORS Handbook: Going for Bronze

Steps to achieve FORS Bronze accreditation

1. Register online using the application form on www.fors-online.org.uk. Please allow two business days for your registration to be approved and your FORS ID issued

2. Download the FORS Standard and make sure your company meets the bronze requirements. Use the audit form at the back of the FORS Standard to help you prepare for your audit

3. Attend ‘Going for Bronze’, the FORS workshop for additional support

4. Request an audit(s) by completing the online audit booking form. Remember you need to have your FORS audit within 90 days of your registration

The audit will cover your organisation’s performance on the four key operational themes of management, vehicles, drivers and operations which are set out in the FORS Bronze Standard

5. Prepare for and complete your audit(s). www.fors-online.org.uk offers a useful checklist and provides top tips to help you prepare for your audit


Small company

In this handbook, a small company means a company with five or less employees

FORS Bronze accreditationBronze accreditation comprises of four key areas. These are:

Terminology

The following terminology is used throughout the FORS Standard:

Shall – to indicate something which is mandatory as part of the requirement or in order to achieve the requirement

Should – to indicate something which is recommended as emerging practice

May – to indicate permission or an emerging best practice option

Management Vehicles Drivers Operations

Responsibilities & authority

Road worthinessTraining and assessment

Routing and scheduling

Communication Insurance Driving at work Transport control

Competent Person

Fleet performance Fitness and health Fines and charges


To help you prepare for audit, we’ve put together a list of documents that the auditor will want to see:

– Company policy documents

– Your operator licence and any other licenses specific to the transportation of goods or waste

– Employees’ handbook

– Drivers’ handbook

– Company structure

– Fleet list

– Training manual

– Driver contracts (including sub-contracted or agency)

– Driver licence checking process

Audit checklist


Routes to accreditationThere are three methods of attaining FORS accreditation and which route you choose is dependent on the number of operating centres you wish to include in the scope of your accreditation.

Methods of attaining FORS accreditation are:

Route Applicability Method

Single operating centre accreditation (SOCA)

Operators wishing to have only one operating centre accredited or more than one operating centre accredited but who do not have the same policies

One audit is required at each operating centre

Multi-operating centre accreditation (MOCA)

Operators with the same policies and procedures throughout

Audit requirements per operating centre(s):

• 1-3: One audit each

• 4-15: Three audits

• 16 +: 20 per cent sample is audited

Whole fleet accreditation (WFA)

National fleet operators with 16 or more operating centres and an established internal transport auditing team

Five stage process

1. Full FORS bronze audit 2. Declaration of consistent procedures 3. Quality management systems audit 4. Witnessed audits on 20% of auditors 5. Quality checks on 20% of audit reports

The number of audits you need is dependent on the number of operating centres you wish to cover in the scope of your accreditation.

For more information on the number of audits required please check the FORS Standard (section 3 ‘Routes to accreditation’) or contact the FORS Helpline on: 08448 09 09 44.


Management

M1 - FORS policies and procedures manual

M2 - Organisational structure and responsibilities

M3 - Responsible person/s

M4 - Regulatory licensing

M5 - Communication

M6 - Document review

M7 - Complaints

M8 - Transport fines and charges

M9 - Transport updates

M10 - Information and fuel management

M11 - Tyre and fuel management

FORS Bronze Standard Requirements:


Demonstration

□ Collate evidence which either contains, or makes reference to, all mandatory requirements of the FORS Standard

□ Where policies and procedures are held within other documents or manuals, these shall be referenced, easily accessible and retrievable

□ Senior managers shall review all policies and procedures at least annually. Evidence of this review can include a signed and dated review page alongside each policy

□ If applicable, policies and procedures shall contain specific contractual requirements where these are in excess of the requirements set out in the FORS Standard

M1: FORS policies and procedures manualRequirement: Fleet operators shall document all policies and processes covering all the mandatory requirements of the FORS Standard.

TOP TIPS □ Create a manual containing all of your organisation’s policy and procedure documents and include a full set of risk assessments where needed

□ For ease of reference structure your manual in the same order as the FORS Standard

□ Get your drivers to sign to say they have received a copy of the driver handbook and keep this in the manual for reference

□ Make sure the FORS Standard is reflected and referenced in your company policies and procedures

□ Make sure your manual is accessible by all staff and ensure that a senior member of staff reviews the manual every 12 months. Keep records to prove this has been done

For more information attend the:

□ FORS Practitioner Workshop - developing road transport policy

Make sure that your FORS manual covers all of the requirements set out in the FORS Standard


Demonstration

□ Have documentary evidence of your company structure and responsibilities, for example an organisational chart

□ The chart shall show the person having continuous and effective responsibility for transport operations

□ For small businesses where senior management and daily operations personnel roles are well understood, this can be described verbally

M2: Organisation structures and responsibilitiesRequirement: Fleet operators shall have a description of the responsibilities of, and links between senior management and daily operations personnel.

TOP TIPS □ Be sure to have clearly defined job roles and accountabilities showing links between directors and drivers on your company policy and your organisational chart

□ Where possible keep job descriptions in your FORS manual to show how the organogram links to specific roles

Health and Safety Committee (including HR)

Executive Board

Company employees

Chief Executive or owner

Company senior management team (transport manager for smaller

businesses)

Competent person within the company

Large organisations with 15 or more vehicles shall have a company organogram similar to the one above


Demonstration

□ Have evidence of the responsible person’s formal appointment, their responsibilities and their competency

□ Relevant qualifications and training include:

– Level 3 CPC for Transport Manager’s (Road Haulage) – Level 3 CPC for Transport Manager’s (Passenger Transport) – CPC refresher courses – The FORS Practitioner qualification – Operator License awareness training for organisations operating under a

restricted licence

M3: Responsible person/sRequirement: Fleet operators shall have a formally appointed qualified (where necessary), trained and experienced person or team in place to run the transport operation and to maintain continuous and effective control.

TOP TIPS □ A job title, letter of appointment and naming on the organisational chart can all be used as evidence of the responsible person’s formal appointment

□ A job description, duty list and procedures can be used as evidence of their responsibilities

□ Relevant qualifications and training can be used as evidence of their competence

FORS Practitioner is a series of nine courses providing best practice support and information across your entire operation, More information can be found on www.fors-online.org.uk


Demonstration

□ Display the appropriate licences for the type of operations. This shall include any vehicles under the control of the operation centre (such as vehicles hired, leased, or loaned)

□ Operators shall demonstrate evidence of regular internal reviews of compliance to licence requirements, and that any changes have been notified to the awarding authority

M4: Regulatory licensingRequirement: Fleet operators shall hold all regulatory licences necessary for their operation (where applicable).

TOP TIPS □ Be sure to keep your ‘O’ licence up to date and communicate any changes and variations to the Traffic Commissioners and their staff within the required time period. Changes could include (but are not limited to):

□ - Change in the name and address of the business

□ - Prohibition notices issued against a fleet vehicle

□ - Change of director / partner / transport manager

□ - Additional vehicles required within / excess of the margin

□ - Change to the type of licence

□ - New operating centres

Make sure you have evidence to hand. This should include:

□ A copy of your Operator’s Licence showing Operator Licence number and expiry date along with how many vehicles are on the licence, registration numbers and the licence margin if any

□ Evidence that the requirements of these licences are reviewed on a regular basis for example how are vehicle movements on and off the licence managed, notification of any change of directors, company name, change of operating centre

□ Any environmental, waste or hazardous goods certificates together with their numbers and expiry dates


Demonstration

□ Include documented policies and procedures which are distributed through staff/driver handbooks

□ Additionally, staff training (with lists of attendees), toolbox talks, risk assessments, memos and/or policies being posted in areas where staff can view should support the handbooks

□ Information should be distributed to staff in a manner and form which makes it understandable to them (such as a verbal briefing, letter, toolbox talk or notice), and is readily available

□ Communication shall cover new policies and procedures and updates to existing policies and procedures

M5: CommunicationRequirement: Fleet operators shall demonstrate that company policies and procedures are communicated to all staff.

TOP TIPS □ Demonstrate evidence of your company induction, drivers’ handbook, training process (may be verbal in a small company), toolbox talks, memos, information on notice boards, emails to company staff

□ Explain how this information is communicated to the staff. Show evidence such as signed receipts for drivers’ handbook, course/toolbox talk registers/dates and regularity of training

Evidence to show the auditor should include a copy or your drivers handbook, toolbox talks, course dates and attendance registers


Demonstration

□ Collate all documents that form part of the FORS Standard and review them annually

□ This includes all information held in your FORS manual, policies and procedures, risk assessments, training plans and other related documents

M6: Document reviewRequirement: Fleet operators shall have their policies and procedures for the transport operation reviewed by senior management at least every 12 months. This shall include the FORS Standard requirements.

TOP TIPS □ Keep dated evidence of any reviews to the operation and minutes from review meetings (small companies may do this verbally)

□ Make sure all policies and risk assessments are up to date and reviewed annually and that reviews are dated

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Demonstration

□ Operators shall show evidence of management positively changing the business, not just running the day to day operations

□ This may be by indicating review recommendations that have been actioned or other evidence of strategic decision making from senior management and monitoring of actions

□ This may follow procedures in any existing robust quality management system

M7: ComplaintsRequirement: Fleet operators shall have a fully functioning complaints system that feeds into decision making and shall ensure that any complaint made against the company is reviewed and acted upon appropriately in order to prevent recurrence.

TOP TIPS □ Have regular management meetings and be sure to document these (small companies may provide verbal evidence of this)

For more information attend the:

□ FORS Practitioner Workshop - developing road transport policy


M8: Transport fines and charges Requirement: Fleet operators shall have a policy in place to investigate and analyse all transport related fines and charges received.

TOP TIPS □ Put a written complaints policy in place and make it available to all staff

□ Ensure that the policy explains how a complaint will be managed/followed up

□ Keep a file or electronic log of all complaints made against the company by customers and the public together with a log of the action you have taken

□ Be sure to incorporate PG9 notices, PCNs, fines, curtailments or revocations, and if asked, declare these to the auditor

Please refer to FORS Terms and Conditions 3.4.3 with regards to offences which must be notified to FORS in writing as soon as practicable, and in any event within five working days

Demonstration

□ Operators shall maintain a record of all transport related fines and non-payment of charges. This includes:

– Roadworthiness Prohibition PG9 – Fines relating to traffic related summons – Graduated Fixed Penalty Notice – Fixed Penalty Notice – Penalty Charge Notice – Congestion Charge – Low Emission Zone – Safer Lorry Scheme – London Lorry Control Scheme

□ For instances where no fines have been recorded, the system and procedure for recording fines and charges shall be demonstrated at audit:

□ Drivers shall be instructed to report the details of all transport related fines, which should include Penalty Charge Notices and Fixed Penalties. This instruction shall be clearly communicated within the driver handbook

□ An investigation should outline the authority and competencies required by any person investigating the circumstances that led to a fine or charge being issued, and a record of the investigation outcomes shall be maintained, which shall include recommendations and remedial actions for drivers and the fleet operator

□ Measures such as driver training shall be considered to reduce trends

□ You will need to demonstrate that drivers have been asked to report details of any fines incurred, and that this information is documented. Evidence will also include a database or spreadsheet that is used to record information about fines and charges, and you will need to demonstrate what measures you’ve taken to reduce the amount of fines received


Demonstration

□ Operators shall demonstrate this requirement by evidencing a way of keeping up with regulatory change and industry best practice

□ Updates shall be specific to the fleet operation and should include information relating to the car fleet, commercial vehicles or road-going plant and / or the drivers

□ Information received through membership of a relevant trade body can also be used as evidence

M9: Transport updatesRequirement: Fleet operators shall have a process for keeping up to date with developments in the fleet and road transport industry

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TOP TIPS □ Remember that updates need to be specific to the fleet and must be issued to the drivers and transport staff where relevant. It’s also important to keep a copy of any information for future reference


Demonstration

□ Fleet operators shall maintain a system that retains documents or electronic data in an accessible format which is both legible and easily retrieved

□ When records are kept centrally they shall be available and accessible to satellite sites either in hard copy or through an IT-based system / intranet portal

□ The system shall contain all documents required by this FORS standard for the necessary duration. The control of documents should be managed through the use of version numbering or referencing so that superseded versions are not used again

M10: Information managementRequirement: Fleet operators shall ensure that all legal and operational fleet information is adequately maintained and managed, particularly around driving standards.

TOP TIPS □ If you have more than one operational site the auditor will need to understand how the documents are issued to those sites and how the information is managed at each location

For more information see:

□ Department for Transport (DfT) – www.gov.uk/government/organisations/department-for-transport

□ Driver and Vehicle Standards Agency (DVSA) – www.gov.uk/government/organisations/driver-and-vehicle-standards-agency

□ Health and Safety Executive – www.hse.gov.uk

□ Fleet Operator Recognition Scheme (FORS) – www.fors-onlione.org.uk


Demonstration

□ Fleet operators shall have a robust tyre and fuel management policy and programme that records tyre condition and use, and fuel consumption by driver or vehicle

□ Evidence of a review of this information shall be demonstrated, as well as the steps taken to reduce, monitor and record tyre wear and fuel consumption. This should consist of a range of measures including;

– Training drivers in fuel efficient driving techniques

– Training drivers to identify tyre wear

– Changing vehicles used or operating practices

– Setting targets for monitoring various KPIs

– Using data to minimise empty running, maximising vehicle fill and highlighting wasted mileage

□ Tyres shall be maintained and records kept in order to demonstrate that there are effective procedures in place to maintain correct pressures. The pressures should be stated on the vehicle

□ A documented system for tyre disposal and recycling should be in place, which may involve disposal and recycling via an appropriate third party

M11: Tyre and fuel managementRequirement: Fleet operators shall record and manage tyre wear, condition and disposal, and monitor and manage fuel consumption.

TOP TIPS □ Operators who use a tyre contractor to manage tyre supply and replacement should explain the procedure for replacing tyres to the auditor

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Remember to document any training given to drivers and to ensure that tyre checks form part of a vehicle check (as in V2). It is also important to document fuel consumption in order to identify trends


V1 - Inspection and maintenance plan

V2 - Daily walk around check

V3 - Fuel and tyre usage

V4 - Insurance

V5 - Vehicle Excise Duty

V6 - Safe loading

V7 - Vulnerable road user safety

V8 - Working from height and the prevention of falls from vehicles

V9 - Vehicle manoeuvring

VehiclesFORS Bronze Standard Requirements:


FORS Bronze Standard Requirements:V1: Inspection and maintenance planRequirement: Fleet operators shall have a vehicles and equipment inspection and maintenance plan which maintains the record for servicing and repairs of vehicles and specialist equipment .

TOP TIPS □ Vehicles in scope of operator licensing must be maintained in accordance with the agreed service interval period; plan ahead to avoid overdue inspections

□ Show the auditor your fleet inspection and maintenance plan. This can be a wall planner or fleet management system (for a small operator this may be a diary or calendar)

□ Ensure it covers the whole six months for all vehicles including specialist equipment. This should include MOT, PMI’s, tax renewal, tacho calibrations, dates of specialist equipment calibration, LOLER inspections for forklifts or tail lifts and so on

□ Valid certificates must be in evidence for all equipment that is required to undergo initial and/or periodic testing, including tail-lifts, Hiabs, tachographs and speed limiters.

□ Demonstrate maintenance records going back 15 months and, where applicable a formal agreement of contract of maintenance for vehicles

□ Specialist equipment may include cranes, hoppers, fork-lifts and tail-lifts

□ For more information attend the FORS Practitioner Workshop - Safe and efficient fleet management

Demonstration

□ Operators shall have a vehicle and specialist equipment maintenance plan related to the statutory legal check requirements (such as MOT test), safety inspections, and manufacturer’s maintenance plans (or any other justification)

□ Specialist equipment includes speed limiters, tachographs, tanks and lifting equipment

□ This plan should schedule maintenance at least six months in advance, and highlight vehicles and equipment which are not serviced, inspected, or tested as per the plan. The plan should be reviewed regularly, and always when vehicles are changed

□ Where maintenance is undertaken in-house, evidence of suitable resources to undertake this shall be demonstrated. Where undertaken externally, evidence of a formal agreement for this should exist

□ Operators shall keep maintenance records for at least 15 months (also see O5)


Demonstration

□ Operators shall demonstrate a system of daily walk around checks for each vehicle using a checklist and vehicle defect form (which should also record nil defects)

□ Auditors may ask to witness daily walk around checks being undertaken by randomly selected drivers

□ Immediate issues identified on vehicles should be rectified before the vehicle is permitted to be used on the public highway, and un-roadworthy vehicles shall be removed from service

□ Vision related safety parts of vehicles should be cleaned as necessary

□ All drivers and repairers shall be competent in undertaking these tasks

□ Records shall be retained for 15 months in a legible condition, except for nil defect reports which should be kept until the next safety inspection

V2: Defect checksRequirement: Fleet operators shall ensure that vehicles are checked before the first use of that vehicle in a driver’s shift.

TOP TIPS □ Ensure you have evidence of driver’s daily walk around check sheets and defect sheets

□ You should also have evidence reports of repairs being completed on unroadworthy vehicles and any other defects reported by drivers

□ Make sure any training provided to drivers on daily walk around checks via tool box talks is recorded


□ Vehicle safety and maintenance guides www.gov.uk/government/collections/vehicle-safety-and-maintenance-guides

□ Heavy goods vehicles (HGV): driver’s daily walkaround check www.gov.uk/government/publications/heavy-good-vehicle-drivers-daily-walkaround-check

□ Guide to maintaining roadworthiness Commercial goods and passenger carrying vehicles www.gov.uk/government/uploads/system/uploads/attachment_data/file/321988/guide-to-maintaining-roadworthiness.pdf

□ HGV Daily walk around check www.gov.uk/government/uploads/system/uploads/attachment_data/file/310146/hgv-driver-daily-walkaround-check.pdf

□ The FORS Daily Walk Around Check Toolbox Talk - available from www.fors-online.org.uk


Demonstration

□ Operators shall have insurance documents covering the fleet vehicles and their uses and drivers, or evidence of self-insurance

□ A review system shall also be in place for making sure the insurance is in date, and that all vehicles, drivers, and vehicle uses are covered

□ Regular claims review meetings with the appropriate broker and insurer, complete with an improvement plan can demonstrate a review of insurance incidents

□ Management review meeting minutes should indicate that the various types of non-obligatory insurances have been considered

□ Provide evidence of their current insurance cover and compliance with the mandatory Motor Insurance Database completion

V3: InsuranceRequirement: Fleet operators shall hold a minimum of third party insurance or self-insurance for the whole fleet. Requirements for other forms of insurance including employers’ liability, public liability and goods in transit insurance and any other relevant insurance specific to the actual operation shall be held where applicable.

TOP TIPS □ Include copies of all relevant insurance certificates in your FORS manual

□ Auditors will want to see evidence of expiry dates, certificate numbers on documents and amount covered

□ Document review meetings

□ Examples of types of insurance include Public Liability or Professional Indemnity, vehicle insurance and type of cover, goods in transit insurance


Demonstration

□ Operators shall provide evidence of supporting information such as a register of vehicle taxation requirements. There shall also be a system of regular review to ensure ongoing payment of duty

□ Statutory Off Road Notification (SORN) is required for untaxed vehicles. Any vehicle that has been declared SORN should be detailed on a database or register

□ Operators should not rely on letters from DVLA as a reminder to pay VED. VED expiry dates for each vehicle should be marked up on the inspection and maintenance

V4: Vehicle Excise Duty and SORNRequirement: Fleet operators shall ensure that the appropriate Vehicle Excise Duty (VED) is paid for all applicable vehicles, and that a SORN declaration has been completed for roadworthy vehicles not being used on public roads.

TOP TIPS □ Auditors will look for a copy of vehicle tax reminder, wall planner, SORN notifications, and correct payment of tax for vehicles (this should include registration numbers and dates of taxation)

□ A person should be made responsible for the task of checking VED becoming due for renewal and ensuring that the renewal process is completed

□ Where applicable, be able to provide a list of dates vehicles have been declared SORN (Statutory Off Road Notification)


□ Apply to tax a Heavy Goods Vehicle: https://www.gov.uk/vehicle-tax-hgv

□ Rates of vehicle tax: https://www.gov.uk/vehicle-tax-hgv



□ Health and Safety Executive Load Safety: www.hse.gov.uk/workplacetransport/loadsafety/ and www.hse.gov.uk/movinggoods/index.htm

□ DfT load securing guide for vehicle operators: www.gov.uk/government/news/dvsa-publishes-new-load-securing-guide-for-vehicle-operators

□ Load Safe, Road Safe - A Professional Driver’s Guide to Safe Loading and Transport: www.hse.gov.uk/workplacetransport/roadsafety/

□ The FORS Safe Loading Toolbox Talk - available from www.fors-online.org.uk

Demonstration

□ Provide evidence of risk assessment of the type of load carried by each vehicle providing proper equipment and recorded personnel training, and enforcing vehicle loading practices via a regularly reviewed policy so that loads can be carried safely

□ Have a system of ascertaining and recording the dimensions and weights of laden vehicles before they use the road

□ Have arrangements in place to make sure that the right type of vehicle is used for the load, and instructions are provided for drivers and loading staff on vehicle loading

V5: Safe loading and load restraintsRequirement: Fleet operators shall ensure that vehicles are safely loaded, that appropriate load restraints are used and that vehicles are not overloaded.

TOP TIPS □ Make sure you have a written policy, risk assessment and safe system of work for loading activities. Drivers should be provided with their own copy (signed in acknowledgement of receipt and understanding). The documents should be clear, relevant and concise

□ Ensure drivers have the relevant training (and that it’s recorded) and understand what the risks are in their working environment

□ Provide drivers and loading staff with information on load distribution and security, and information about the location and use of weighbridges

□ A risk assessment and safe system of work will satisfy the ‘Demonstration’ requirement; there is no need to write a separate policy



□ Health and Safety Executive Load Safety: www.hse.gov.uk/workplacetransport/loadsafety/ and www.hse.gov.uk/movinggoods/index.htm

□ DfT load securing guide for vehicle operators: www.gov.uk/government/news/dvsa-publishes-new-load-securing-guide-for-vehicle-operators

□ Load Safe, Road Safe - A Professional Driver’s Guide to Safe Loading and Transport: www.hse.gov.uk/workplacetransport/roadsafety/

□ The FORS Safe Loading Toolbox Talk - available from www.fors-online.org.uk

Demonstration

□ Provide evidence of risk assessment of the type of load carried by each vehicle providing proper equipment and recorded personnel training, and enforcing vehicle loading practices via a regularly reviewed policy so that loads can be carried safely

□ Have a system of ascertaining and recording the dimensions and weights of laden vehicles before they use the road

□ Have arrangements in place to make sure that the right type of vehicle is used for the load, and instructions are provided for drivers and loading staff on vehicle loading

V6: PCV safe loading and load securityRequirement: Fleet operators shall ensure that vehicles are safely loaded, that luggage is distributed evenly across the axles, that on-board items are safety stowed and that vehicles are not overloaded.

TOP TIPS □ Make sure you have a written policy, risk assessment and safe system of work for loading activities. Drivers should be provided with their own copy (signed in acknowledgement of receipt and understanding). The documents should be clear, relevant and concise

□ Ensure drivers have the relevant training (and that it’s recorded) and understand what the risks are in their working environment

□ Provide drivers and loading staff with information on load distribution and security, and information about the location and use of weighbridges

□ A risk assessment and safe system of work will satisfy the ‘Demonstration’ requirement; there is no need to write a separate policy


V7: Vulnerable road user safetyRequirement: Fleet operators shall ensure that all vehicles over 3.5 tonnes gross vehicle weight are fitted with safety equipment to help protect vulnerable road users. This shall include:

– Prominent warning signage to the rear of the vehicle to visually warn other road users not to get too close to the vehicle

– Side-under run protection to all vehicles over 3.5 tonnes gross vehicle weight that are exempt from fitment

– Class V and class VI mirrors to be fitted to all vehicles where they can be mounted, with no part of the mirror being less than two metres from the ground

Demonstration

□ Operators shall ensure that all vehicles over 3.5 tonnes gross vehicle weight shall display on the rear of the vehicle warning signage and markings to warn vulnerable roads users not to get too close to the vehicle

□ Signage and markings shall warn the vulnerable road user of the potential danger, advising people to take their own appropriate action. Signage and markings shall not be offensive and should not give instructional advice to the vulnerable road user. Warning signage shall be prominent, clean and clearly visible to the road user. Warning signage shall be A4 in size as a minimum unless this is not practicable in which case an appropriately sized warning sign may be used instead

□ Side-under run protection shall be fitted on both sides of the vehicle unless this is proved impractical or impossible. Side-under run protection can be demonstrated by the fitment of sideguards, vehicle design and/or ancillary devices (fuel tank, locker box etc) which achieve the same objective. Operators shall provide evidence that all vehicles over 3.5 tonnes gross vehicle weight are fitted with side-under run protection

□ Operators shall ensure that all forward control vehicles over 3.5 tonnes gross vehicle weight are fitted with Class V and VI mirrors. Forward control vehicles are defined as having the steering wheel in the first quarter of the vehicles length (vehicle only, not vehicle and trailer) and having 50% or more of the engine located rearward of the furthest reaching part of the windscreen

□ Operators shall ensure all safety equipment is included within the daily walk around check

□ Operators shall take steps to ensure that drivers recognise that use of indirect vision systems is an integral part of their job



□ FORS cycle safety e-learning: http://www.fors-online.org.uk/cms/training/online-driver-training/cycle-safety/

□ www.fors-online.org.uk where cycle safety warning signage can be ordered free of charge

□ The FORS Vulnerable Road User Safety Toolbox Talk - available from www.fors-online.org.uk

TOP TIPS □ Take a photo of each vehicle in scope of FORS, showing side-under run bars, stickers and mirrors; this information can be presented as evidence to the auditor


Demonstration

□ Operators shall have written risk assessments of vehicle access and falls related to the type of operation

□ Evidence of required action to prevent such risks (such as training) can demonstrate applicability to this requirement

□ The risk assessments shall form the basis of an access to vehicles policy and safe systems of work which shall be regularly reviewed

V8: Personal safety in or around vehiclesRequirement: Fleet operators shall risk-assess the potential for persons to fall from vehicles or trailers or subject themselves to risk through non-use of seatbelts on passenger vehicles, and limit the risk of unauthorised access to vehicles through proactive measures.

TOP TIPS □ The auditor will be checking to see if you have risk assessments in place to cover working at height and the prevention of falls from vehicles

□ The risk assessment should be reviewed annually and show the date it was last reviewed

□ Be able to demonstrate how you communicate the risk assessment to your drivers. This could be in the form of training for drivers or any toolbox talks you give

□ Show the auditor a training log/attendance register for drivers who have attended training/talks on this topic

A risk assessment and safe system of work will satisfy the ‘Demonstration’ requirement; there is no need to write a separate policy


□ Working at height a brief guide: www.hse.gov.uk/pubns/indg401.pdf

□ Preventing falls from vehicles: www.hse.gov.uk/workplacetransport/vehicles/preventingfalls.htm

□ Falls from vehicles campaign: www.hse.gov.uk/fallsfromvehicles/

□ The FORS Working at Height Toolbox Talk - available from www.fors-online.org.uk


Demonstration

□ Undertake a risk assessment (in conjunction with incident and near miss and claims data) followed by a regularly reviewed documented policy on vehicle movements

□ This includes movements on and off site (including the street). Any collisions (minor or major) should be reacted to immediately and form part of the fleet management policies and procedures review

□ Suitable measures to prevent these should be taken (such as the use of a banksman), and as in other health and safety related areas, the first port of call in identifying any hazards is through risk assessments

V9: Vehicle manoeuvringRequirement: Fleet operators shall risk-assess, mitigate, and control (where appropriate) risks from vehicle manoeuvring including driving forward, reversing, towing, uncoupling, and parking.

TOP TIPS □ Auditors will look for a policy in place covering manoeuvring including driving forward, reversing, towing, uncoupling, and parking

□ Policies and risk assessments should be annually reviewed, and evidence of the review should be provided

□ You should be able to demonstrate how you communicate your policy to your drivers and ensure that it is understood. This could be in the form of driver training, toolbox talks, use of banksman etc

□ Show how you record near misses and demonstrate of how they are reacted to


□ A guide to workplace transport safety: www.hse.gov.uk/pubns/priced/hsg136.pdf

□ HSE Safe Manoeuvring: www.hse.gov.uk/workplacetransport/vehicles/safemanoeuvring.htm

□ DfT: The Highway Code: www.gov.uk/guidance/the-highway-code

□ The FORS Vehicle Manoeuvring Toolbox Talk - available from www.fors-online.org.uk


Drivers

D1 - Licensing and qualifications

D2 - Driving standards

D3 - Induction training

D4 - Professional development

D5 - In-cab technology

D6 - Health and safety

D7 - Driver fitness and health

D8 - Drivers’ hours and working time

D9 - Driver infractions



Demonstration

□ Keep a log of all drivers against licence/certificate type and licence/certificate expiry, with (photocopy) records of driving licences and equipment certificates

□ Endorsements and disqualifications should also be recorded on the same matrix

□ Records of checking this should be available for each driver every 6 months by a competent person

□ Drivers must immediately report endorsements and disqualifications (of both driving and vocational licences), which shall be recorded

D1: Licensing and qualificationsRequirement: Fleet operators shall ensure that licenses and qualifications of all drivers (including agency drivers) are checked using a risk-based verification system that direct accesses the DVLA database. This shall be done prior to driving and then at least once every six months.

TOP TIPS □ Auditors will be looking for evidence of all driving licence/specialist qualification/certificate numbers checked together with the check date and the expiry dates. Evidence may take the form of a spreadsheet log or register kept together with dates reviewed. Both the licence card and counterpart will need to be checked

□ If an on-line DVLA system is used, the auditor may ask to see reports from the system

□ Consider checking the driver’s DQC (Driver Qualification Card) at the same time, to ensure they have completed the mandatory training

□ Be able to produce photocopies or scanned copies of driver licences/DCPC qualifications which have been reviewed correctly on a 6 month basis

□ Ensure that your drivers know they must report to you any endorsements/disqualifications

□ Where applicable auditors will also be checking specialist qualifications such as: ADR, lift truck and Criminal Records Bureau Certification


□ www.gov.uk/view-driving-licence where driving licences can be checked free of charge

□ FORS Suppliers offer discounts on licence checking services – www.fors-online.org.uk


Demonstration

□ Operators shall have a written policy on driving standards at work which shall include sharing the roads with particular emphasis on vulnerable road users. The policy shall be subject to a minuted management review to ensure emerging issues in driving standards are addressed

□ The policy shall cover: driver responsibilities; safety; speed limits; vulnerable road users; actions following breakdowns and collisions; safety equipment (where applicable); mobile phones and other in-vehicle technology (satellite navigation units, mobile phone; communication devices); drink and drugs; and fatigue


□ The Highway Code: https://www.gov.uk/browse/driving/highway-code

□ Using a mobile phone when driving: the law: https://www.gov.uk/using-mobile-phones-when-driving-the-law

□ Brake: Driver distraction: http://www.brake.org.uk/rsw/15-facts-a-

□ The FORS Driving Standards Toolbox Talk - available from www.fors-online.org.uk

D2: Driving standardsRequirement: Fleet operators shall require that anyone driving on business shall drive within the rules of the Highway Code (with the exception of when under specific direction of the relevant police) and the company policy at all times, and pay particular attention to vulnerable road users.

TOP TIPS □ Ensure that your policy states that drivers are to drive within the Highway Code

□ Issue your drivers with their own copy of the Highway Code

□ Auditors will be looking for any induction training the driver is given together with a copy of your drivers’ handbook

□ They will look for signed evidence from drivers who have been given the driver induction, drivers’ handbook, Highway Code to say they have and read and understood it


For more information:

□ Attend the FORS Practitioner workshop – Managing driver assessment and training

□ Send your drivers on the FORS driver CPC accredited modules which are: Safe Urban Driving (SUD); Staying Legal; Van Smart

□ Enrol your drivers on the FORS eLearning modules which are: cycle safety; Van Smart; work related road safety; fuel; parking and loading legally

Demonstration

□ Operators shall identify training needs and a development plan for all relevant staff, not just drivers

□ Plans should be in place to ensure that sufficient numbers of staff with the required skills are available now and in the future and the development plan should outline the type of training and when it should be received

□ Plans should be updated as and when individual roles or vehicle/equipment changes

□ Training content should include: driving assessment prior to employment; induction to the company; induction to new contracts covering familiarisation with new routes, vehicle types and sites; operational compliance and the safety of vulnerable road users; refresher training to ensure learning objectives and skills are fully embedded; remedial training to rectify deficiencies identified through reported collisions or past training

D3: Induction trainingRequirement: Fleet operators shall, as part of the induction process, ensure that drivers and line managers complete appropriate training on all aspects of the business, focusing particularly on the health and safety of employees and vulnerable road users.

TOP TIPS □ Auditors will check for evidence of induction training for managers and drivers together with ongoing staff development plans in place for all staff. Ongoing development plan can include toolbox talks for staff, regular team briefings, driving assessments undertaken by the company, refresher training and new contract awareness/familiarisation training

□ All training given, including toolbox talks should be documented and staff should be asked to sign and date an attendance register


Demonstration

□ Operators shall provide evidence that mobile phones and any other in-vehicle technology (including hands-free equipment) are considered and managed (see D2)

□ This may first involve a short report on the vehicle technology in place in the fleet’s vehicles and its impact upon driver distraction

□ Where hands-free equipment is allowed, the terms of use shall be covered by a strict policy which may also be evidenced through a procedure or risk assessment

D4: Professional developmentRequirement: Fleet operators shall ensure that drivers and line managers undergo approved progressive training and continued professional development with particular attention to the safety of vulnerable road users.

TOP TIPS □ Auditors will look for you to have a policy in place covering use of in vehicle-technology, including mobile phones and hands-free equipment

□ You should also have a risk assessment in place

□ Your policy and risk assessment should be reviewed at least annually and evidence of this review made available

□ The auditor will also look for evidence as to how your policy has been communicated to all drivers. This may be via a combination of training/tool box talks/driver handbook sections / reminder notices etc


□ Using mobile phones when driving: the law: www.gov.uk/using-mobile-phones-when-driving-the-law

□ Mobile Phones: think.direct.gov.uk/mobile-phones.html

□ Mobile phones and driving: www.rospa.com/road-safety/advice/drivers/distraction/mobile-phones/

□ Driving at Work: Managing Work Related Road Safety”, INDG382, HSE, 2003, hse.gov.uk/pubns/indg382.pdf

□ The FORS In-vehicle Technology Toolbox Talk - available from www.fors-online.org.uk


Demonstration

□ Operators shall provide evidence that mobile phones and any other in-vehicle technology (including hands-free equipment) are considered and managed (see D2)

□ This may first involve a short report on the vehicle technology in place in the fleet’s vehicles and its impact upon driver distraction

□ Where hands-free equipment is allowed, the terms of use shall be covered by a strict policy which may also be evidenced through a procedure or risk assessment

D5: In – cab technologyRequirement: Fleet operators shall not cause or permit a driver to use a handheld mobile phone while driving, and where possible they shall restrict the use of any distractive in-cab technology while driving.

TOP TIPS □ Auditors will look for you to have a policy in place covering use of in vehicle-technology, including mobile phones and hands-free equipment

□ You should also have a risk assessment in place

□ Your policy and risk assessment should be reviewed at least annually and evidence of this review made available

□ The auditor will also look for evidence as to how your policy has been communicated to all drivers. This may be via a combination of training/tool box talks/driver handbook sections / reminder notices etc


□ Using mobile phones when driving: the law: www.gov.uk/using-mobile-phones-when-driving-the-law

□ Mobile Phones: think.direct.gov.uk/mobile-phones.html

□ Mobile phones and driving: www.rospa.com/road-safety/advice/drivers/distraction/mobile-phones/

□ Driving at Work: Managing Work Related Road Safety”, INDG382, HSE, 2003, hse.gov.uk/pubns/indg382.pdf

□ The FORS In-vehicle Technology Toolbox Talk - available from www.fors-online.org.uk


D6: Health and safetyRequirement: Fleet operators shall ensure that driving risks and workplace transport safety are controlled via a working health and safety policy and that vehicle-specific health and safety advice is given to drivers.

TOP TIPS □ Auditors will ask for evidence of your written Health and Safety policy together with any minuted management meetings/risk assessments that show evidence of your policy being regularly (at least annually) reviewed

□ Auditors will ask who is the trained person responsible for Health and Safety in your business and ask for evidence of any management meetings in the last 12 months where Health and Safety has been addressed

□ You should be able to demonstrate how you report incidents/near misses which include post incident investigation and correction


□ Attend the FORS Practitioner workshop – Managing work related road safety

□ Visit the Health and Safety Executive website - www.hse.gov.uk

□ Use the FORS Online driver e-learning: Safety: https://www.fors-online.org.uk/cms/training/online-driver-training/safety/

□ Use the FORS Health and Safety Toolbox Talk - available from www.fors-online.org.uk

Demonstration

□ Operators shall demonstrate this through a written health and safety policy (covering at least vehicles on the road and workplace transport safety) which has been created by competent persons with practical knowledge of the work activities

□ This shall be subject to review (and alteration if required) by minuted management meetings to find the causes of issues

□ Management meetings should consider risks and preventive measures to reduce it and the policy shall be signed by senior management. This can also include staff meetings, surveys and employee feedback systems

□ There shall be a person within the company appointed to have responsibility over this policy, and have sufficient authority to exert adequate influence. The written policy itself should be clearly displayed in the workplace



□ HSE – Driving at work: www.hse.gov.uk/pubns/indg382.htm

□ RoSPA - Driving for work fitness to drive: www.rospa.com/rospaweb/docs/advice-services/road-safety/employers/work-fitness.pdf

□ The FORS Driver Fitness and Health Toolbox Talk - available from www.fors-online.org.uk

Demonstration

□ Operators shall check drivers’ eyesight (such as reading a new style number plate at a distance of 20 metres) prior to starting work and at least every six months

□ Eyesight should be checked at an optician following an eyesight check failure, incident or near-miss

□ Ensure that driving staff meet driver licence/medical requirements and are not impaired through drink, drugs or fatigue

□ A procedure shall be in place to require drivers to notify the fleet operator of any fitness issues that may affect their entitlement and ability to drive

D7: Driver fitness and healthRequirement: Fleet operators shall be proactive towards managing driver fitness and health.

TOP TIPS □ Auditors will be looking for a written policy covering drivers fitness and health together with information in the drivers’ handbook, in driver tool box talks and training

□ The review date for the policy should be within the last 12 months

□ The auditor will need to understand how you check drivers’ eyesight every six months together with any evidence a driver has failed an eyesight check and has been recommended to visit an optician

□ You will also be asked to demonstrate how you get drivers to report any medical conditions that have changed or if they take prescribed/over the counter medication



□ Working time regulations www.hse.gov.uk/contact/faqs/workingtimedirective.htm

□ Drivers’ hours and tachographs rules: goods vehicles (GV262) www.gov.uk/guidance/drivers-hours-goods-vehicles

□ Drivers’ hours and tachographs rules: buses and coaches (PSV375) www.gov.uk/guidance/drivers-hours-passenger-vehicles

□ European Union (EU) rules on drivers’ hours and working time Simplified guidance www.gov.uk/government/uploads/system/uploads/attachment_data/file/410321/Simplified_Guidance_-_EU_drivers__hours___working_time_rules.pdf

□ The FORS Drivers’ Hours and Working Time Toolbox Talk - available from www.fors-online.org.uk

Demonstration

□ Operators shall provide evidence of planning shifts or general work to ensure that drivers’ hours and working time regulations for applicable vehicle types are not infringed (including where drivers work for more than one employer)

□ In all cases (including those drivers who do and do not require a tachograph or log book), the total time of work including driving activities shall be considered

□ Operators shall also provide evidence of recording and examining driver hours (via tachographs for relevant operations, but other means for non-tachograph operations), and evidence of addressing incidents where driver hours are exceeded

□ Where relevant, analogue tachograph charts, digital printouts and log books shall be kept for at least 12 months for drivers’ hours rules and for 24 months for Working Time Directive purposes, with a suitable system for keeping these records

□ Operators shall demonstrate how they provide spare tachograph charts and logbooks

D8: Drivers’ hours and working Requirement: Fleet operators shall have policies and procedures to manage both drivers’ hours and total working time.


TOP TIPS □ Demonstrate your drivers’ hours and working time policy and how you communicate it to your drivers, including your disciplinary procedure for drivers. The auditor may check a proportion of records

□ The auditor will look for evidence of both the vehicle unit and driver cards being downloaded and checked

□ They will need to see evidence of spare tacho charts, logbooks and tally rolls being provided to drivers

□ Show evidence of drivers’ hours records being kept for 15 months and Working Time Directive records being kept for 24 months



□ Attend the FORS Practitioner workshop – Managing work related road safety

□ Use the Highway Code: https://www.gov.uk/guidance/the-highway-code/annex-5-penalties

Demonstration

□ Operators shall provide evidence that all driving infractions (such as any incident which does or would result in endorsable points to the driver’s licence) are recorded (also see D1 and O4) and reviewed in the short and long term and that action is taken against such drivers

□ This shall require a regularly reviewed written company policy which covers procedures for action following each event

□ Action may include training or disciplinary action for persistent offenders, or redeployment for those un-reactive to additional training

□ Driving infractions resulting in penalty points which occur privately shall also be recorded (as an excess of points will invalidate a driving licence)

□ Absolute numbers and trends should be monitored at fleet management policies and procedures reviews

D9: Driver infractions Requirement: Fleet operators shall record and monitor all driving infractions, and take remedial action to minimise future recurrences.

TOP TIPS □ Make sure that you have a written policy in place to deal with driver infractions such as driver driving incidents e.g. speeding, construction and use offences which incur penalty points

□ Be able to demonstrate a disciplinary procedure is in place to deal with persistent offenders

□ Your policy must be reviewed annually and evidence of the review be available


Operations

O1 - Routing and scheduling

O2 - Specialist goods and abnormal loads

O3 - Incidents and insurance

O4 - Engine idling

O5 - Vehicle / equipment theft and unauthorised access



Demonstration

□ Operators shall include evidence of efficient vehicle routing which should include a written policy which demonstrates that routes have been selected to minimise the potential for interaction with vulnerable road users. This written policy should describe the type of operation and any high risks involved and choose routes which minimise this risk where possible

□ The routing and scheduling shall also take into account drivers’ hours regulations and other fees/tolls and constraints

□ Fleet operators shall properly communicate any routing and access requirements provided by clients to all drivers accessing sites


□ Attend the FORS Practitioner workshop – Minimising transport fines and charges

□ Use the FORS Routing and Scheduling Toolbox Talk - available from www.fors-online.org.uk

O1: Routing and schedulingRequirement: Fleet operators shall ensure that the most safe, efficient and appropriate vehicles are used, and that any vehicle routes to sites or premises are carefully selected and adhered to unless directed otherwise by a relevant authority.

TOP TIPS □ The auditor will need to see evidence of a routing policy which includes information about timing of routes away from schools and areas of high vulnerable road users

□ Evidence of the planning tools that you use for example a route planning tools/software, Sat Nav (small companies may be doing this verbally or may rely upon the driver’s knowledge)

□ If you allow the drivers to utilise their own Sat Nav, make sure you control height and weight limits properly

□ Provide your drivers with any company specific access requirements

□ Carry out training on routes to use and spot check that routes are being followed




□ HSE: http://www.hse.gov.uk

□ Carriage of dangerous goods manual: http://www.hse.gov.uk/cdg/manual/

□ Moving Dangerous goods: https://www.gov.uk/guidance/moving-dangerous-goods

Demonstration

□ Operators shall provide evidence of appropriate best practice, permissions and licensing for waste, dangerous goods, and abnormal loads

□ A list of these should be kept, with dates for renewal and review

□ Drivers shall be properly qualified to carry dangerous goods and provided with the correct documentation and emergency contact details for them

□ Operators of abnormal loads shall inform the appropriate authorities (such as the Highways Agency or TfL)

O2: Specialist goods and abnormal loadsRequirement: Fleet operators who transport hazardous waste, dangerous goods and / or abnormal loads shall have a written policy to ensure they are handled and transported in compliance with the appropriate regulations, and will appoint a qualified DGSA where necessary.

TOP TIPS □ Demonstrate to the auditor what licences you need to run your operation and that you have the required training and licences in place

□ If you operate under ADR regulations, demonstrate that your drivers have the correct ADR licence

□ If your company moves goods under STGO, provide evidence of the procedures you have in place to ensure that the correct authorisations are obtained



□ FORS Practitioner Workshop - Post-collision Procedures and Analysis

□ CLOCS Manager Incident Reporting Tool www.clocs-manager.org.uk

□ CLOCS Managing collision reporting and analysis: www.clocs.org.uk/wp-content/uploads/2015/05/CLOCS-Toolkit-managing-collision-and-incident-reporting_APRIL_15.pdf

□ FORS Incident and Collision data management tool www.fors-online.org.uk

□ The FORS Incidents and Collisions Toolbox Talk - available from www.fors-online.org.uk

Demonstration

□ Operators shall manage incidents to ensure that drivers and vehicles can get back on the road in a safe and timely manner

□ A log of all incidents, collisions and near-misses (also see D8) shall be maintained which should include details of all evidence required to investigate the incidents

□ The contents of this record shall be reviewed and reacted to at procedure and policy reviews to determine root cause and contributory factors

□ An investigation procedure and supporting documentation shall be in place, this should outline the authority and competencies required by any person investigating a collision

□ A record of investigation outcomes shall be maintained, this shall include recommendations and remedial actions for both drivers and the fleet operator

O3: Incidents and insurance Requirement: Fleet operators shall ensure that incidents, collisions and reported near-misses are documented, investigated and analysed, and that insurance claims are monitored, reviewed and acted upon.

TOP TIPS □ Ensure that you maintain a record of any incidents (including near misses). These incidents should be followed up, and a demonstration of a proactive approach to limiting the risk of incidents should be in place. CLOCS Manager is a free to use tool that can help you do this

□ Provide appropriate training to any driver who has a number of incidents against him or her

□ Make all staff aware of the procedure for reporting, reacting to and dealing with any incidents


Demonstration

□ Operators shall demonstrate this through records of each insurance claim (also see O5) with trend and cost analysis and reviews of this at fleet management policy and procedure reviews

□ The reviews should consider risk assessments, management of drivers, post incident processes and driver behavioural training

O4: Engine Idling Requirement: Fleet operators shall have a written policy and procedure to reduce instances of engine-idling.

TOP TIPS □ Provide the auditor with evidence of any report that has come from the insurance company (end of year report) what has the company done to reduce their insurance policy costs

□ Keep minutes of any regular claims review meetings

□ Review the company policy in relation to recent incident findings

□ Demonstrate evidence of any changes to the management of drivers, any additional training required or carried out ie driver behavioural training, or in-vehicle driver training

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Demonstration

□ Operators shall include a filing system which retains documents or electronic data in a retrievable and legible format that can be easily found

□ Where records are kept centrally, they must be accessible to satellite operating centres via an IT system ie an intranet

□ This filing system shall contain at least all documents required by this FORS standard for the amount of time specified

□ Control of documents should be maintained to ensure that superseded copies of documents are not used, and that the version number of documents can be verified at any time

O5: Vehicle / equipment theft and unauthorised accessRequirement: Fleet operators shall ensure that all records are adequately retained and controlled, specifically including driving events.

TOP TIPS □ Ensure that all records and documents are retained for the required time

□ The auditor will check to see if the documents are soiled/damaged or altered in any way to cover up infringements

□ The auditor will want to see a system for recording driver events and failings

□ All filing systems which contain the records, must be accessible and records easily retrieved and viewed

□ If a central system in place via the intranet, ensure that all relevant parties know where to find the information and how to access it

□ Be able to demonstrate how you carry out record control of your documents to avoid out of date policies being used


FORS Gold:

FORS Gold requirements primarily involve best practice measures, including you promoting the FORS Standard through your supply chain and demonstrating meaningful improvements against the baseline data gathered in FORS silver.

Looking to the futureOnce you become FORS Bronze accredited, there are good reasons to continue your journey with FORS.

FORS Silver:

FORS Silver requirements are aimed at dramatically improving the overall safety of your vehicles which in turn ensures you are also compliant with the CLOCS Standard for Construction Logistics and with TfL’s Work related Road Risk (WRRR) requirements. At silver you will also need to start gathering data related to fleet efficiency.

1 Based on data reported during 2014 and 2015 for a sample of 62 FORS Silver and Gold members

2 Based on data reported during 2014 and 2015 for a sample of 22,464 vehicles


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www.fors-online.org.ukFORS Helpline: 08448 09 09 44 [email protected]

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