FORMAL LETTER

The TitleComplimentary CloseRecipients name, title, organization and addressSenders Full NameSenders signatureDateThe BodySalutationSenders addressApt Blk 345 Greenview Ave 2No. 14-124Singapore 785623_________________________________________________________________________________Ms Elsa PangManagerMimi Bubble Tea Pte LtdBlk 40A Rangeford PlazaNo. 03-456Singapore 67132612th March 2013

Dear Ms Pang,

Mimi Bubble Tea

I am writing to find out more about Mimi Bubble Tea.

2.It has been about a year since I first tasted Mimi Bubble Tea. I enjoy its genuine brews and exotic concoctions. However, I recently heard that the pearls in bubble tea may contain carcinogenic ingredients. Reports say that German researchers have found traces of PCBs in tapioca ball samples. These are substances that should not be found in food at all.

3.I hope to clear my doubts about the pearls in Mimi Bubble Tea. Therefore, I wonder if you could provide me with full information about the ingredients used to make these pearls.

4.I really look forward to your reply.

We would like to thank you for all your cooperation

Thank you

Yours sincerely,Alyssa King(ALYSSA KING)

Answer the following questions about the structure of Alyssas letter.

The Heading

1. When was the letter written?

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Recipients name and address

2. Who did Alyssa write to?

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The Salutation

3. If Alyssa doesnt know the name of the recipient, what form of salutation can she use?

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The Subject

4. What is the letter about?

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The Body

5. What has Alyssa learned about bubble tea from reports?

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6. What does she want Ms Pang to do?

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The Closing

7. If Alyssa doesnt know the recipients name, how should she close the letter?

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Grammar 1 : Mixed Tenses

Notice that Alyssas letter is written in a range of tenses present simple, present continuous, present perfect and past simple tenses.

TenseExampleUse

Present Simple1. The verb takes the base form when the subject is I, you, we, they or a plural noun.The verb takes and s ending when the subject is he, she, it or a singular noun.

I enjoy its genuine brews and exotic concoctions.

To state something that is true in the present.

Present Continuous

Form: am/is/are + verb ing

I am writing to find out more about Mimi Bubble Tea.

To express an action that is happening at the moment of speaking.

Present Perfect

Form: has/have + past participleReports say that German researchers have found traces of PCBs in tapioca ball samples

To give news or talk about recent events.

Past Simple

For many verbs, we add -ed to the base form of the verb

I recently heard that the pearls in bubble tea may contain carcinogenic ingredients.

To describe an action that started in the past and finished at a specific time in the past.

Complete the letter below with the correct forms of the verbs in the brackets. Use the following tenses: present simple, past simple and the will future.

Dear Mr Salleh,

I (1) _______________ (want) to complain about my last visit to Chef Zhaos Kitchen on 1st June.

2. It (2) _______________ (be) my first visit to Chef Zhaos Kitchen and likely to be the last. I (3) _______________ (order) braised deer meat, stir fried sweet potato leaves and ginseng tonic soup with black chicken. At first I (4) _______________ (find) the meal enjoyable. The deer meat )5) _______________ (be) succulent, and I (6) _______________ (like) the spicy taste of the sweet potato leaves fried in sambal paste. The ginseng tonic soup (7) _______________ (impress) with a rich, clear broth. But I (8) _______________ (have) a shock when I (9) _______________ (finish) the soup. At the base of the soup bowl (10) _______________ (be) a large, dead cockroach with wings, feelers and its six legs!

3.I immediately (11) _______________ (complain) to the staff. However, the staff (12) _______________ (be) rude and complacent. They (13) _______________ (not give) me a satisfactory explanation, yet they also (14) ________________ (tell) me to pay the full cost of the meal.

4.I (15) _______________ (ask) for a full refund of my bill for that day. I also (16) _______________ (require) an apology for the poor service I (17) _______________ (get), and the shock and disgust of seeing an insect in my food.

I hope you (18) _______________ (reply) as soon as possible.

Yours sincerely, Joseph(JOSEPH CHONG)