Form FrenzyAndrea Wakley

BSAPFall 2007

Betsy Saur

WMU Recreation CenterFacility Managers

This intervention took place at Western’s Recreation Center to help improve the communication between the facility managers and the professional staff.

This really happened!

Reason to InterveneThe directors at the Recreation center were

having trouble getting their facility managers to fill out their paperwork efficiently.

By having them fill out their paperwork correctly, it allowed for better communication between the two.

Analyze the Natural ContingenciesBefore the intervention, the managers had a

give level of efficiently filled out paperworkAfter completing their paperworkThere was an infinitesimally greater level of

efficiently filled out paperwork This was to small to control the outcome of

their behaviors

Analyze the Natural Contingencies

Ineffective Natural Contingency

A given level of quality

performance

Complete Paperwork

An infinitesimallygreater level of

quality performance

Analyze the Natural Contingencies

Natural Competing Contingency

A given amount of free time

Complete paperwork

Less amount of free time

Completed Paperwork

week 1 week 2 week 3 week 40

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Weeks

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Baseline

Baseline Graph DescriptionAll of the paperwork

one month prior to the intervention was collected

Data was recorded on how many forms were completed efficiently

Specify the Performance ObjectivesThe director met with the grad assistants to

go over how to fill out the paper work correctly.

The grad assistants trained the Facility Managers on how to fill out the papers efficiently.

Cost around $70 for training time

Input-Process-Output Model(Input) Managers that do not complete paperwork efficiently 100% of the time

Goal Specification FormOutput Managers that complete paperwork efficiently 100% of the timeStandards

Quality

Current Ideal

Paperwork filled out efficiently 50% of the time

Paperwork filled out efficiently 100% of the time

QuantityLess than 50% of managers 100% of managers

Timeliness While working if at all Before shift is over

Cost n/a No more than $150 on intervention

Process Implementing Proper techniques

Production: XDistribution_ __ R&D__ _

Input Managers that do not complete paperwork efficiently during shift

Design the InterventionThe managers were

having the most trouble filling out their paperwork efficiently

A new form was implemented to see that if their job duties were broken down, if the response would increase.

If need be a raffle would take place for 2 free movie tickets.

Design the InterventionPerformance Management Contingency

Will lose Opportunity forMovie ticket Raffle

Complete Paperwork

Will not lose Opportunity For movieTicket raffle

Design an Intervention The directors felt there was no need in the

raffle at this point if their performance was improving with feedback

Will lose Opportunity forPositive feedback

Complete Paperwork

Will not lose Opportunity For positivefeedback

Implement the InterventionThe form was

shown to the managers a meetingThe grad

assistants explained what they were looking for when filling out the paper

Within a week the managers were showing improvement

Evaluate the Intervention

0

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18Paperwork Completed Efficiently

weeks

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5 6 7 8

Intervention

IOAI asked my roommate to help me look

through the forms to see if she thought they were completed efficiently

For week 5 we agreed 100%Week 6 = 94% (there was one form that I

felt was not completed efficiently and she felt it was)

Week 7 = 100%

Evaluate the InterventionFor the intervention 5 managers forms were

randomly selected (same as 5 from baseline)The forms were totaled together There was a show in increase for efficiently

completed paperwork Still not quite 100% but on the way!

Recycle (hypothetical)If we were to continue on we would have a raffle

drawing for the opportunity to win movie tickets.After every shift the facility managers would

have to turn their papers into the grad assistant, the GA’s would look over the paperwork

If the papers were filled out efficiently than they would write the facility managers name on a ticket and place it in a box.

Every Friday at noon a drawing would take place to win the tickets.

Performance Management Contingency

Will lose Opportunity For movie Ticket raffle

Complete Paperwork

Will not lose Opportunity For movieTicket raffle

Evaluate the Recycle

1 2 3 4 5 6 70

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20Form Completion

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Baseline Intervention

8 9

Recycle

10

Evaluate the RecycleWhen the opportunity to win movie tickets

was implemented as a PM contingency the behavior of filling out the paperwork efficiently, increased.

Their performance shows that the opportunity to win movie tickets is controlling their behavior.

Personal ExperienceI enjoyed every minute of this projectI have a new understanding of BSAEveryone I worked with at the Recreation

Center were very helpful I would do this again!

Manager and Employees’ ExperienceI got positive feedback from the directors,

grad assistants and the facility managersThey were pleased and are going to continue

using this new form in the future!

Social Validity The goals, procedures and results of an

intervention are socially acceptable to the client, the behavior analyst and society.

This intervention was a success in terms of meeting the social validity criteria.

By implementing a new form, and the trainings , had an outcome with better communication, helped the managers, the professional staff, and was accepted by myself and society.

Survey

81% said they were aware that the quality of filling out the paperwork needed improvement

65% felt that this was an issue76% felt that the new form allowed them to better

communicate with efficiency75% thought that the new form was easy to understand68% liked the verbal feedback84%are now aware of the required standards of their

performance92% would like the new forms and verbal feedback to

continue

Questions or Comments???