FOR AGILE COACHES - Scrum...Title: Toolbox for Agile coaches/ when working with your people.key...

Copyright © 2011 - 2015 Ethan Huang

TOOLBOXEthan Huang, CST and Agile Coach

Global Scrum Gathering® Shanghai 2015

FOR AGILE COACHES


Global SCRUM GATHERING® Shanghai 2015

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Ethan Huang

cn.linkedin.com/in/[email protected] @ethanhuang0922

Agile coach for 50 - 100 people

http://cn.linkedin.com/in/ethancst/

mailto:[email protected]



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Which one is more important to you as a coach?

A. The project is successfully deliveredB. The team has significant improved

A/B?



Coaching is all about influencing people

which is extremely difficult4



level 1

Find the problems

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How people learn

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The best way to learn is to make mistakes in real practice

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Design to fail - Pilot Sprints

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The best way to teachis to work together to resolve real problems

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Pair work - Learn from real examples

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level 2

Make the right decisions

12100 things every designer needs to know about people, by Susan M Weinschenk



Conscious mind vs. unconscious mind

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Sigmund Freud



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PEOPLE TRUST THEIR INSTINCT

NOT REASONS



You cannot change anyone

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but yourself



Enable the right Persona - the need to belong

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Group decision could be faulty

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Effective meetings - to decide, not to discuss

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When people are uncertain they let others decide

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Enable Leaders

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Convince the majority - ONE person at a time

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People are swayed by dominant people

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Always be the 3 FIRST:- The first one to start talking - The first one to stop talking - The first one to ask for a conclusion

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Expand your leadership - thru REWARD

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And most importantly,

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PEOPLE NEVER LISTEN



Ask, don’t tell

- NEVER tell the answer directly

- Use Power Questions to guide the team towards the solution

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Guide, don’t push

- Make the team feel THEY came up with

the brilliant idea

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level 3

Get people do stuff

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How to get people do stuff, by Susan M Weinschenk



Comfort Zone

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HappyUnhappy

Comfortable

Uncomfortable



PatienceSet them upBorrow power from the ‘Tiger’Encourage, never criticise

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level 4

Take the team to the performing stage

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PatienceDefine metrics - with cautionBring in new changesStart to find a mentee

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level 5

How to quit

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Ethan Huang, CST and Agile Coach Sep 15, 2015

Thanks!



Q&A

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FOR AGILE COACHES - Scrum...Title: Toolbox for Agile coaches/ when working with your people.key...

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