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  • Copyright © 2011 - 2015 Ethan Huang

    TOOLBOX Ethan Huang, CST and Agile Coach

    Global Scrum Gathering® Shanghai 2015

    FOR AGILE COACHES

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    2

    Ethan Huang

    cn.linkedin.com/in/ethancst me@ethanhuang.net WeChat @ethanhuang0922

    Agile coach for 50 - 100 people

    http://cn.linkedin.com/in/ethancst/ mailto:me@ethanhuang.net

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    3

    Which one is more important to you as a coach?

    A. The project is successfully delivered

    B. The team has significant improved

    A/B?

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Coaching is all about influencing people

    which is extremely difficult 4

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    level 1

    Find the problems

    5

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    How people learn

    6

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    The best way to learn is to make mistakes in real practice

    7

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Design to fail - Pilot Sprints

    8

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    The best way to teach is to work together to resolve real problems

    9

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Pair work - Learn from real examples

    10

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    11

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    level 2

    Make the right decisions

    12 100 things every designer needs to know about people, by Susan M Weinschenk

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Conscious mind vs. unconscious mind

    13

    Sigmund Freud

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    14

    PEOPLE TRUST THEIR INSTINCT

    NOT REASONS

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    You cannot change anyone

    15

    but yourself

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Enable the right Persona - the need to belong

    16

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Group decision could be faulty

    17

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Effective meetings - to decide, not to discuss

    18

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    When people are uncertain they let others decide

    19

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Enable Leaders

    20

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Convince the majority - ONE person at a time

    21

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    People are swayed by dominant people

    22

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Always be the 3 FIRST:

    - The first one to start talking

    - The first one to stop talking

    - The first one to ask for a conclusion

    23

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Expand your leadership - thru REWARD

    24

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    And most importantly,

    25

    PEOPLE NEVER LISTEN

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Ask, don’t tell

    - NEVER tell the answer directly

    - Use Power Questions to guide the team towards the solution

    26

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Guide, don’t push

    - Make the team feel THEY came up with the brilliant idea

    27

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    level 3

    Get people do stuff

    28

    How to get people do stuff, by Susan M Weinschenk

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Comfort Zone

    29

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    30

    HappyUnhappy

    Comfortable

    Uncomfortable

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Patience

    Set them up

    Borrow power from the ‘Tiger’

    Encourage, never criticise

    31

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    level 4

    Take the team to the performing stage

    32

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Patience

    Define metrics - with caution

    Bring in new changes

    Start to find a mentee

    33

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    level 5

    How to quit

    34

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Ethan Huang, CST and Agile Coach Sep 15, 2015

    Thanks!

  • Copyright © 2011 - 2015 Ethan Huang

    Global SCRUM GATHERING® Shanghai 2015

    Q&A

    36