foodpanda bpm project

8/18/2019 foodpanda bpm project

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Business ProcessManagementPresented by

Abhishek Gupta C019Akanksha Hiwarale C0 0Mohit Patil C0!!"yed #ssam $ashid C0%9

Ayush &ain C0 '"neha (undu C0'!

&ahna)i Modi C0'*+arun Malik ,0'1

T h e

t r o u b

l e

w i t h


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“This is a lso the st ory o f a start-up where t heculture seem s t o be: screw processes , screwethics a nd screw the co mpany, too; let’s justhave a party.”

- Mint, 16th

September 2015, “ The t rouble w ithFoodpanda”

What an angry restaurant owner had tosay…..


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Foodpanda and The Business Problem

-he .oodpanda group is a global mobile .ood deli)erymarketplace head/uartered in Berlin Germany

Home deli)ery in ndia alone is a 21% billion market andglobally is 2'00 billion

Currently operating in !0 countries lists !3000 restaurants

n)estors$ocket nternetGoldman sachs

,oodpanda ndia C#4 5 "aurabh (occhar

216' million o. annualised GM+ in 01!

Acquisitions

Reasons for selectingFood Panda

Pro ect !b ecti"e # Sordering experience to the cus

• -ighter integration between the res.oodpanda through real time in)entand order con7rmation

• Greater transparency in tracking neand closed restaurants and in accousettlements

8ack o. streamlined businessprocesses leading to aunsatis.actory customer

e perience

Problem o. .ake orders and.ake restaurants

Absence o. automation andlack o. e:cient so.twareimplementation


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$urrent Business Process %As#&s'


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$urrent Business Process %As#&s'


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The (ood ")s the Bad of Food Pandaprocesses ssues in communication o. orders

.rom ,oodpanda to $estaurantsleading to huge delays and incorrectorders;sometimes hrs<

"hut down restaurants shown on,oodpanda

=o real time in)entory )isibility 54rder .ailures

Payment delays .rom ,oodpanda torestaurants

=o stringent )eri7cation processnumerous entirely .ake restaurantsenlisted;as many as 60 by a singleperson !00 in total<

$estaurants .aked bloated order/uantitiesworth as much as * lakhs and,oodpanda could not )eri.y and had topay use o. unsecure e cel sheets

Ability to o>er .re/uent discountsand o>ers

Good range o. listed restaurants

mmediate resolution o.complaints?timely processes o.re.unds; Bad part 5 lots o. them@@<

Gi)es option o. deli)ering .rom.ar away restaurants


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What o*cials within Foodpanda had tosay…..

“There are n o checks. The whole operation is r unningon Excel sheets,” says O fficial 3, who has si nce left thecompany. “ You know simple tools like one timepassword (OTP) for the order, a real-time system

which alerts managers treal-time system to restrain a restaurant from

processing more than a certain number of vouchers —there was nothing . And we fought a lot to buildsomething, but the a ttitude was, just let it be. This wasthe a ttitude from the t op.”


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Proposed Business Process %To#Be'


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Proposed Business Process %To#Be'


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&nter"entions for process impro"ement

edicated app onAndroid?i4"? indows

plat.orm .or eachrestaurant owner to

integrate with,oodpanda system

Automatednoti7cations .or the

restaurant owner;routed through

,oodpanda< on theapp when customerplaces order .or the

restaurant

$estaurant owner toupdate in)entory

through app .or realtime in)entory

re ection on site .orcustomers

"how Dout o. stockEat line item le)el .or

restaurants

#stimated time to beupdated by the

restaurant this willbe sent to the

customer

$eal time system toalert manager about

spikes in orders

8i)e chat .eature

4rder managementto track historical

data o. orders at therestaurant le)el

Combining orders.rom multiple orders

into one

Technological +on#Te

$elationwith res

4n 7eld closed o


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Bene,ts to sta-eholders

Customers

• -imely andcorrectdeli)eries

• 4rdertrackingimpro)ese perience

,oodpanda

• Highercustomersatis.actionandretention

• Better7nancialsdue toreducedlosses on

untrackedorders

$estaurantowners

• Accountabity

• ncreasedreputation

• Betteraccounting

• Can .ocuson corebusiness


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$onte t /iagram


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T0A+1

2!3

isclaimer F =o animals were harmed in the makingo. this ppt

Abhishek Gupta C019Akanksha Hiwarale C0 0

Mohit Patil C0!!"yed #ssam $ashid C0%9

Ayush &ain C0 '"neha (undu C0'!

&ahna)i Modi C0'*+arun Malik ,0'1

e cept

foodpanda bpm project

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