Ticket vending machine

7. Now enter the 12-digit code already given to you by the CalICenterand touch the button

.

8. Now the ticket you ordered is displayed with the travel data that youspecified to the CalICenter.Confirm the data by pressing the button

9. Your ticket will now be printed.

Information:Cal lCenter 05-1717oebb.at

3. Provide your travel data:- Departure station- Destination station- Travel date (if return trip wanted, also the return date)- Class (first or second)- Reservation yes/no (usually for sleeper, couchette, seat etc.)- Number of persons travelling- Number of your VORTEILScard- Credit card number

4. You receive a 12-digit collection code for your order. On request,we will also send you this code by text message or email. You canuse this collection code to pick up your ticket at the ticket coun-ters in train stations and over 600 sites equipped with ÖBB ticketvending machines in Austria. This applies to international ticketsas well. For a list of all sites equipped with ticket vending machi-nes, visit oebb.at.

5. You can collect your ticket at the ticket vending machine 15 minutes after your call. And this is how it works:

6. Touch the button on the start screen.

ÖBB ticket vend ing machine

ÖBB ticket vend ing machine

Imprint: ÖBB-CI&M Werbeagentur GmbH on behalf of ÖBB-Personenverkehr AG, Prod.-Nr.313011-0743. Subject to change without notice, typographical and printing errors reser-ved. Version as of July 2011. Photographs: CI&MArchiv/Peuker, Eisenberger

Collect your CallCenter ticket

You can collect your ticket ordered by telephone from theÖBB CalICenter at all stationary ticket vending machines.

This collection service is available for all tickets ordered by telephone,even for international tickets and reservations. You can easilyorder group tours including reservations from home or from your of-fice and pick them up at a ticket vending machine.

Use this service and pick up your tickets ordered by telephone at ap-prox. 600 train stations equipped with ticket vending machines. Justdial the number of the CallCenter 05-1717 (local rate Austria-wide) and let them know your travel data. Your ticket will be availa-ble for pick-up at the ticket vending machine only 15 minutes later.When you place your order via the CalICenter, the self-booking pre-mium is inapplicable.

The transaction will be settled by credit card as you place yourorder with the CalICenter. The great benefit of this: you can collectyour ticket until right before the start of your journey.

How it works

1. Dial the number of the ÖBB CalICenter 05-1717 and tell themthat you want to order a ticket to be picked up at a ticket vending machine later.The CalICenter staff will ask you to give them the following data once:

- Title, surname, first name- Address- Telephone number (where you can be contacted during

office hours)

2. After you have provided these data, your personal customernumber will be created and announced to you. When placingyour next order, you only have to specify your customer numberand can order your ticket.

Boarding of local trains (REX, local, suburban trains)is allowed only with a valid ticket (stations withoutticket selling facilities excluded).

ÖBB ticket vend ing machine

If certain products or selections you made are not available or possi-ble due to technical or price-related reasons, a suitable message willbe displayed on the screen. After having read this information, pressthe blue OK button on the screen.

Press the button to confirm all entries on the screen.Then you can select further tickets or start the paying process.

You can select the mode of payment by inserting coins or bank notes or credit or cash cards. If you want to use your cash machinecard for payment (Maestro card), you have to enter your PIN code.Follow the instructions shown on the display of the pin pad. You alsoneed a PIN code for payments made with certain credit cards.

Take your tickets and the change out of the ticket dispenser of the vending machine at the bottom left. Please check the ticketsand the change received. A payment receipt will be printed automatically for every cashless payment.

Each ticket vending machine is assigned a vending machine number that you can find underneath the slot where you insertbank notes. In case of failure, please write down this vending ma-chine number and report the incident to our CallCenter 05-1717. Ifyou are using a ticket vending machine on board of a train wheretrain attendants are present, please refer this to one of them.

Get your ÖBB tickets - also in advance

At the ÖBB ticket vending machines, you can get tickets for services offered by ÖBB within Austria and Verbund ticketsfor your region. The right products including price reductions(VORTEILScard, group prices etc.) will be selected automaticallybased on the data you entered, and you can buy your tickets in advance as well. Verbund rates will be considered as a matter of course. Customers that have a VORTEILScard will be granted a self-booking reduction when buying ÖBB tickets.

All methods of payment - You can pay in cash with coins and bank notes or cashless with

cash machine/Maestro card, credit card or ÖBB VORTEILScard withpayment function.

- The machine can return change only in coins.- The bank notes that are accepted depend on the amount to be paid

and will be displayed on the screen.

Menu navigation in several languagesYou can select one of the following languages: German, English,French, Italian, Czech, Slovakian, Hungarian, Slovenian and Croatian.

How to buy a ticket at the vending machine

Operate the ticket vending machines with the touch screen user in-terface by pressing the respective buttons on the screen.

The ticket vending machine creates your ticket according to the se-lections you made. White Boxes contain pre-selections and/or in-formation that accelerate the purchasing process. You can changethis pre-selection by pressing the yellow buttons.

You can cancel the purchasing process at any time by pressing the button. This will delete all entries made.When you press the button, only your last entry willbe deleted.

Information:Cal lCenter 05-1717oebb.at

Information:Cal lCenter 05-1717oebb.at

»Touch-Screen« Select by pressing the buttons

Coin Slot€ 2,- / 1,- / 0,50 / 0,20 /0,10

Card SlotCash machine / Maestrocard, Credit cards VISA, Di-ners Club, MasterCard,American Express, JCB,ÖBB VORTEILScard withpayment function

PIN padFor entering the PIN codewhen using cash machinecards and certain creditcards

Bank note slot€ 5,- / 10,-€ 20,- (from a purchaseprice of € 10,10 onwards) € 50,- (from a purchaseprice of € 40,10 onwards) € 100,- (from a purchaseprice of € 90,10 onwards)

Ticket dispenserChange dispenserReceipt dispenser (for cashless payments)

ÖBB ticket vend ing machine

The ÖBB ticket vending machine

In case of questions or failure regarding the ticket vending machines,please call our CallCenter 05-1717 (local rate Austria-wide).

Specify details –intermediate stops,class, number ofpersons, validity andprice reduction.

Departure anddestination: Selectone of the frequentlychosen destinationsor enter your desireddestination.

The ticket can be paid in cash or by card.

Step-by-step:how to buy a ticket