Focusing on Quality to Ensure Customer Satisfaction

Ariel Corporation © Ariel Corporation 2017

Focusing on Quality to Ensure Customer Satisfaction

Ariel Corporation

Ariel Corporation - Who Are We?

●  Founded in 1966 in Mount Vernon, Ohio; operate manufacturing facilities in Mt. Vernon, Akron, and Newark

● World’s largest manufacturer of separable, reciprocating gas compressors

●  Compressor sizes from 75-10,000 bhp

● Over 53,000 units shipped

●  Installations in 100+ countries

●  Employment: 1,600

Focusing on Quality to Ensure Customer Satisfaction 2 Focusing on Quality to Ensure Customer Satisfaction 2 Ariel Corporation

Ariel Corporation

Ariel’s business is built on a foundation of innovation, entrepreneurship, and commitment to quality.

●  In 1965 Jim Buchwald and his partners challenged the status quo and found a better way.

¤ Superior engineering

¤ Efficient, extremely close-tolerance manufacturing

●  Customer focus

●  Commitment to employees

●  Community involvement


Ariel Corporation

Ariel has been closely connected to Utica development.


●  Heavily involved with the Marcellus since the beginning, and also with Utica.

●  Two primary markets for our equipment through our distributors

¤ Sales

¤ Rental packages

●  Upstream, mid-stream, and downstream: if gas is moving or being compressed for storage, Ariel compressors are there.

Focusing on Quality to Ensure Customer Satisfaction 4 Ariel Corporation

Ariel Corporation

High quality standards are the foundation of Ariel’s success.

● Quality is our competitive advantage

¤ Our success is based on our customers’ success

¤ Their success is based on our quality, reliability, and levels of service

●  How: we maintain an extremely well-trained workforce


Ariel Corporation

Quality standards drive the need for a highly-skilled workforce.

● Our focus on quality and the needs of our customers requires a highly-skilled workforce

¤ Attract and retain

¤ Grow

¤ Perpetuate the culture and the customer service focus


Ariel Corporation

A partnership with Stark State College enables our development efforts.

Title of Presentation 7

2016 Outcomes Courses Completed Participants Total Training

Hours Qualified to Move Up in Job

Classification 4 plus 400 65,000 150

Curriculum •  Gen-Ed Courses -

Stark State College •  Technical courses –

Ariel designed & developed

•  Curriculum validated & accredited thru Ohio Higher Ed Commission

•  One-year Machining Certificate

•  Two-year Associate’s Degree

Ariel Corporation Focusing on Quality to Ensure Customer Satisfaction

Curriculum Courses Taught •  Gen-Ed Courses -






•  Quality Process •  Metallurgical Inspection •  Fundamentals of CNC (Mill & Lathe) •  CNC EIA Programming (M&L) •  CNC Conversational Programming

(M&L) •  Industrial Mathematics •  Industrial Layout and Trigonometry •  Advanced CNC Operations (M&L) •  Mfg Cell Leadership & Team

Communication

Curriculum Courses Taught Facilities & Instruction •  Gen-Ed Courses -






•  Quality Process •  Metallurgical Inspection •  Fundamentals of CNC (Mill & Lathe) •  CNC EIA Programming (M&L) •  CNC Conversational Programming

(M&L) •  Industrial Mathematics •  Industrial Layout and Trigonometry •  Advanced CNC Operations (M&L) •  Mfg Cell Leadership & Team

Communication

• Ariel on-site training center classrooms & machine lab

• Stark State classrooms & machine lab - Ariel helped to finance construction

•  Instructors from Ariel training staff and Stark State College

7

Ariel Corporation

Assuring Ariel quality continues with training for our customers & distributors.

10/12/17


On-Location, On-Line, and On-Site at Ariel Product & Technical Schools:

ü  New to Industry Basics

ü  Field Mechanics Schools

ü  Field Mechanics Certifications

ü  Engineering Focused Programs

ü  Sizing & Compressor Applications

ü  Troubleshooting

Developing Manufacturing Talent & Careers 8 Ariel Corporation Focusing on Quality to Ensure Customer Satisfaction 8

Ariel Corporation

Assuring Ariel quality continues with training for our customers & distributors.

When they can’t come to us, we go to them.

•  State-of-the-art 53’ rolling classroom & compressor lab

•  Seven workstations with individualized tool sets & benches

Focusing on Quality to Ensure Customer Satisfaction 9

Ariel Corporation

Ariel & the energy industry win with talent!

10/12/17


Our Talent Strategy Avoid layoffs while building capability & capacity agility in our workforce. The Benefits Consistent: •  Product & quality excellence •  Customer satisfaction •  Employment and workforce stability •  Career growth •  Community & family life stability


Ariel Corporation

10/12/17

Ariel has demonstrated our commitment to quality by investing in our commitment to learning.

•  New customer, distributor, and employee learning center •  90,000 sq/ft of learning labs, classrooms, atrium & offices •  State-of-the-art technology & complete machine tool lab •  Dedicated live running compressor package


Ariel Corporation Ariel Corporation

ARIEL CORPORATION 35 Blackjack Rd Mount Vernon OH, 43050 740.397.0311 www.arielcorp.com

All material in this document, unless otherwise stated, is the property of Ariel Corporation. Copyright and other intellectual property laws protect these materials. Reproduction or retransmission of the materials, in whole or in part, in any manner, without the prior written consent of Ariel Corporation, is a violation of copyright law.

© 2017 Ariel Corporation. All rights reserved.

12

Thank You!

Focusing on Quality to Ensure Customer Satisfaction

Focusing on Quality to Ensure Customer Satisfaction

Documents

Transcript of Focusing on Quality to Ensure Customer Satisfaction