The Effective Enterprise: QAD Technology and Foundation Tony Winter, QAD.
FNST’s QAD Monitoring
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Transcript of FNST’s QAD Monitoring
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FNST’s QAD Monitoring
One part of the monitoring/management initiative
for FNST/FST
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Agenda• Intro – About FNST• Background/History• QAD Implementation• Present State• Benefits Realized• Future Directions• Quick Review (screenshots)• Lessons Learned• Q&A
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25%
~23%
75%
Freudenberg-NOK Sealing Technologies Established 1989
Headquartered in Plymouth, Mich., USA(Privately Held)
Established 1849Headquartered in Weinheim, Germany
(Privately Held)
Established 1939Headquartered in Tokyo, Japan(Publically Traded on the NSS)
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Diverse and Established Partners
Radial Shaft Seals
O-Rings
Gaskets
Fluid Power Products
Diaphragms
Specialty Sealing Products
Privately Held
$1 Billion
1989
Radial Shaft Seals
O-Rings
Gaskets
Fluid Power Products
Diaphragms
Specialty Sealing Products
Vibration Control Devices
Radial Shaft Seals
O-Rings
Gaskets
Fluid Power Products
Oil and Gas Products
Diaphragms
Specialty Sealing Products
Vibration Control Devices
Medical Products
Products
Publicly HeldPrivately HeldOwnership
$6.5 Billion
1849
Weinheim, Germany
$4.5 Billion2008 Sales
1939Established
Tokyo, JapanPlymouth, MichiganHeadquarters
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Freudenberg Global locationsProductionSalesProduction and Sales
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Production Locations in the Americas
Cuautla, MexicoRadial Shaft Seals and Custom Molded Rubber Products and Vibration Control Devices
Querétaro, MexicoO-rings
Santa Ana, CAO-rings
Elgin, ILSimrit Sales Office
Morristown, INCustom Molded Rubber Products
Plymouth, MITechnology Center
Milan, OHHeavy Industry Lead Center, Imported Products
Tillsonburg, ONSilicone and Fluoro-silicone Products
Findlay, OHPTFE Products
Cleveland, GAValve Stem Seals and Powertrain Seals
LaGrange, GAO-rings
Troy, OHPTFE Products
New Hampshire Facilities:
Northfield – Axle Seals
Bristol – Mechanical Face Seals, Bonded Piston Seals
Ashland – Aerospace Radial Shaft Seals Industrial Radial Shaft Seals
Manchester – Microcellular Polyurethane
Manchester – Gaskets
Shelbyville, INBoots & Bellows
Necedah, WIGaskets
Sao Paulo, BrazilRadial Shaft Seals
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Freudenberg-NOK Sealing Technologies Today
Responsible for sealing technology business in the AmericasTotal sales in 2010: US$ 798.7 millionWorkforce in 2010: 4,224Locations in: U.S., Canada, Mexico,Brazil, Malaysia, ChinaSales exceeded market recovery in 13 of 15 principal market segmentsSites: 35 production, sales and technical facilities
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Agenda
• Background/History• QAD Implementation• Present State• Benefits Realized• Future Directions• Quick Review (screenshots)• Live
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Background/History
HP OpenView implemented in 1994Dedicated a great deal of effort to include Progress and QAD in our
monitoring/managementVersions not kept current (budget constraints) to support our Linux environment
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Agenda
• Background/History• QAD Implementation• Present State• Benefits Realized• Future Directions• Quick Review (screenshots)• Live
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QAD Implementation
Contracted QAD Services.“Canned” product, virtual Linux server (recover image and change IP), Icinga and
Cacti for alerting and graphing.“Base” configuration file created. Deployment simplified, copy base and change
host info.Scripts built for deploying:- Database monitors based on our “/node/info/databases” file (list of databases per
host with environment, used for many purposes including start-up).- Disk statistics.- Graphs too.
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Our Environment
Centralized 2010SE Host (co-lo in NC)Supporting 30 sites from Canada to Mexico
Distribution Site Linux eB2 (our facility in OH)
Brazil Site Linux 2007
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Our Monitoring Environment
Each host has a system “control” file containing all databases and environments
This allows easy scripting of status checks, up/down, and query from other applications and scripts to invoke
This file allowed us to automate our monitoring implementation
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Database Control File
######################/prod/prddbhe10/prddbhe10 DEFAULT hlpea PRODEA10 QAD_add-on/prod/prddbqxo17/prddbqxo17 DEFAULT qxodb PRODEA10 QAD_add-on#######################/prod/prdcmbme10/prdcmbme10 DEFAULT mfgdb PRODEA10 Prod_QAD /prod/prdcmbae10/prdcmbae10 DEFAULT admea PRODEA10/prod/prdcmbfe10/prdcmbfe10 DEFAULT fngpea PRODEA10 FNGP_QAD_add-on/prod/prdcmbte10/prdcmbte10 DEFAULT tpea PRODEA10 TailorPro/prod/prdcmbev17/prdcmbev17 DEFAULT qxevents PRODEA10 Qxtend_events######################### Corteco Mexico#######################/prod/prd73me10/prd73me10 DEFAULT mfg73 PRODEA10 Prod_QAD mexico/prod/prd73ae10/prd73ae10 DEFAULT admea PRODEA10/prod/prd73fe10/prd73fe10 DEFAULT fngpea PRODEA10 FNGP_QAD_add-on/prod/prd73te10/prd73te10 DEFAULT tpea PRODEA10 TailorPro/prod/prd73ev17/prd73ev17 DEFAULT qxevents PRODEA10 Qxtend_events#######################################################
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Site Monitoring
Ping a host in each supported siteGood method of determining how a site sees performance
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Scripts for Automation of Monitoring Services
./build_server_cfg.sh [remote host] [DLC]Builds a file with the Icinga components for Progress database monitors based on the control file. This generated file gets inserted into the host’s configuration file in Icinga.
Creates Icinga monitors for DB check, extents, log entries, last backup, buffer hits, read rates, and locks
./build_server_graph.sh [remote host] [DLC]Queries for host ID, then creates Cacti graphs for each database in the control file
./build_server_disk.sh [remote host]Ran a “df” on the remote host, builds Icinga space monitor for each local disk, insert into host’s configuration file.
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Script to Build Configuration File
copy the template to [servername]-server.cfgcp fnst-server.cfg.template [servername]-server.cfgfind and replace ral2lnxqad with the server nameedit the host IPcorrect the webspeed entriescorrect DLC if neededbuild the databases section:./build_server_cfg.sh [remote host] [DLC]
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Agenda
• Intro – About FNST• Background/History• QAD Implementation• Present State• Benefits Realized• Future Directions• Quick Review (screenshots)• Lessons Learned• Q&A
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Present State
All Linux hosts monitored (ping, OS)All sites monitored (ping to a host in all sites)All Linux QAD hosts monitored (Progress databases, NetUI performance)
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Agenda
• Intro – About FNST• Background/History• QAD Implementation• Present State• Benefits Realized• Future Directions• Quick Review (screenshots)• Lessons Learned• Q&A
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Benefits Realized
Network issues identified“stair step” graph noticed, turns out cable disconnect at site
Qxtend performance issueAlert on CPU utilization, worked w/ EA Team
Cache Hit RateAlert, increased “Big B”
DB Writes/MinWorked w/ ERP Team, identified code that was not “domainized”
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Agenda
• Intro – About FNST• Background/History• QAD Implementation• Present State• Benefits Realized• Future Directions• Quick Review (screenshots)• Lessons Learned• Q&A
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Future Direction
Regular internal review.Regular review with ERP Team.Review what else would benefit us.Remote point(s) for monitoring. NetUI testing for one.
With the implementation of Vmware in remote sites we may just deploy VMInclude HPUX (retire OpenView).Visibility to others outside the Server Team.Migrate additional legacy performance and monitoring scriptsReview how to play with SCOM
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Agenda
• Intro – About FNST• Background/History• QAD Implementation• Present State• Benefits Realized• Future Directions• Quick Review (screenshots)• Lessons Learned• Q&A
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Quick Review
AlertsGraphs
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Alerts
Graphical, Emails
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Status/Alerts by Location/Service
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Alerts by Service
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Alerts by Host
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Email Alerts
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Graphs
Hourly (min avg), Daily (5 min avg), Weekly (30 min avg), Monthly (2 hr avg), Yearly (1 day avg)
Data points include:Ping ResponseHost StatisticsQAD UsersDB ReadsTime to Read 10K RecordsDatabase Performance StatisticsNetUI View
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Site Overview
We included (at least) one host in each of the sites accessing our central QAD servers
This gives us up/down and response times by site, assisting in troubleshooting issues
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Site Overview
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Ping Response Time
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Statistics Specific to QAD Hosts
Processor statisticsQAD usersDatabase statisticsNetUI performance
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Host Performance Statistics
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QAD Users
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QAD DB Reads
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Sidecar DB Reads
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Admin DB Reads
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Time to Read 10,000 Records
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tr_hist Records Added(good indicator of activity)
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NetUI Response
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Live
Point browser to http://ra2sqadmon
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Questions?
Questions,
Suggestions,
Comments,