FNS Report - State of Rhode Island General Assembly Report_3_27.pdf · 3,580 174 2,133 123 1,513...
Transcript of FNS Report - State of Rhode Island General Assembly Report_3_27.pdf · 3,580 174 2,133 123 1,513...
FNS Report
Volume of SNAPClients
Avg. Wait Time ofSNAP Clients
SNAP Casedocuments
SNAP CasesTerminated
SNAP BenefitIssuance
FNS-388
27 Nov04 Dec11 Dec18 Dec25 Dec 01 Jan 08 Jan 15 Jan 22 Jan 29 Jan 05 Feb 12 Feb 19 Feb 26 Feb 05 Mar12 Mar19 Mar
Providence
Pawtucket
Warwick
Woonsocket
Wakefield
Middletown
All Offices
1525217321795147775590149199139841207711256
20623162327917291373955154731
45323113263198344865722939544838
3433835336464349453956372844519436
2121332627333354413239441427181819
222028182918141918132491412181825
398 294164371343236302185202257282380
174247233337205
Weekly View by Office
Week of Lobby Creation Date[2016]
7,163SNAP Client Volume by Office[Tasks]
This graph shows the weekly view of client volume (number of tasks associated with a SNAP case) at each office. This data alsodisplays the weekly volume of tasks across all offices. This data only accounts for SNAP clients where a task has been createdwhen an individual has been checked into the lobby. The State welcomes additional feedback on best practices for trackingclients where no task is created through an automated process. A list of the actual tasks have been included in a separatespreadsheet.
FNS Report
Volume of SNAPClients
Avg. Wait Time ofSNAP Clients
SNAP Casedocuments
SNAP CasesTerminated
SNAP BenefitIssuance
FNS-388
Providence
Pawtucket
Warwick
Woonsocket
Wakefield
Middletown
118106926012117689639311610053103132132149177
105 1431031381372291792279416786172118271121282135
8867927976129112881187488788470767164
971077110110886113141808574867865797193
836276867358858359911018388671079080
3532515934584361564860645963528785
Weekly View by Office
95Average Wait Time of SNAP Clients by Office [Minutes]
27 Nov04 Dec11 Dec18 Dec25 Dec 01 Jan 08 Jan 15 Jan 22 Jan 29 Jan 05 Feb 12 Feb 19 Feb 26 Feb 05 Mar12 Mar19 Mar
99808376100124979189968979889393117110
Week of Lobby Creation Date[2016]
Avg. Wait time of SNAP clients - This graph shows the weekly view of the average time SNAP specific clients are waiting in eachoffice. This data assumes that a family on multiple programs is coming into the office to be served for SNAP even if they arechecking on the status of additional programs (i.e. Medicaid, Child Care, etc.). The wait times represented in this list are for thesame population represented in the ‘Volume of SNAP clients’ report. Daily wait times are tracked in a separate spreadsheetwhich is included.The State tracks wait time from the point of arrival to a check in booth, at which point a ticket is issued. All clients are requiredto proceed to security before reaching the ticket booth, limiting our ability to track clients before this point. We are currentlyusing the best means available of tracking, including the same tracking methodology used at other State offices such as theDepartment of Motor Vehicles. We look forward to any suggestions that you may have in helping us better track wait times inour offices.
Avg. WaitTime Weekly(All Offices)
FNS Report
Volume of SNAPClients
Avg. Wait Time ofSNAP Clients
SNAP Casedocuments
SNAP CasesTerminated
SNAP BenefitIssuance
FNS-388
15,913
SNAP Case Documents
SNAP Case Documents - This graph shows the number of SNAP Case documents which have been scanned and indexed and fallsunder the following categories – Interims, Recertification’s, Expedited SNAP, Change Documents, Verifications, andNon-Expedited SNAP. There is also a designation included called ‘Application backlog w/out Program Designation which accountsfor applications which have been scanned and indexed however no program has been assigned during the applicationregistration process (application registration still in progress for this population). The data is included in this report and will beincorporated into the FNS backlog template following the submission of the corrective action plan responses.
Recertifications Verifications Interims Application Backlogw/o ProgramDesignation
Non - Expedited Change Documents Expedited
3,711
2,915
2,445
2,830
1,749 1,826
437
FNS Report
. Avg. Wait Time ofSNAP Clients
SNAP Casedocuments
SNAP CasesTerminated
SNAP BenefitIssuance
FNS - 388 SNA..
Nov 27 Dec 04 Dec 11 Dec 18 Dec 25 Jan 01 Jan 08 Jan 15 Jan 22 Jan 29 Feb 05 Feb 12 Feb 19 Feb 26 Mar 05 Mar 12 Mar 19 Mar 26
Providence
Pawtucket
Woonsocket
Wakefield
Warwick
Middletown
DHS CentralOperations
Grand Total
10987124104991,365818614162252408896293251134
2635843573983032523263362422477309152057
1562552453857229296282441614306239142752
1181520201331681571111311111471526930
302441333235814197131327101831449434
201719161313710994666183536311
2
42962262992752343,580
1742,133
1231,513116982,0851,52682114318
Weekly View
Week of Eligibility Authorization Date [2016]
16,912SNAP Cases Terminated
SNAP Cases Terminated - This graph shows the number of SNAP Cases terminated as a result of a processed change or otherineligibility factor (to include non-receipt of recertification packets). The date displayed is the date that eligibility is authorizedfor a cases which was terminated. The requested terminations and reasons are included in a separate more detailed report asrequested. Please note that an individual case can be terminated for more than one reason. For example if an individual exceedsthe gross income limit, net income limit, and has an FPL > 130% then three records will be counted in the detailed reason reporthowever this summary report shows the case terminated one time.
FNS Report
. SNAP Casedocuments
SNAP CasesTerminated
SNAP BenefitIssuance
FNS - 388 SNAP RecertificationPackets Received
CallC..
NOV - 2016
DEC - 2016
JAN - 2017
FEB - 2017
MAR - 2017
Grand Total
$1,709,742
$1,773,949
$1,982,292
$2,005,023
$2,083,627
$9,596,868
Daily Benefit Issuance
NOV - 2016 DEC - 2016 JAN - 2017 FEB - 2017 MAR - 2017
$20,224,519$20,380,136$20,776,573$21,673,688$21,680,602
SNAP Monthly Benefit Issuance
SNAP Benefit Issuance - This view shows the amount of Monthly Benefit Issuance for the month of October, November,December, and January along with its corresponding daily issuance amount. The monthly numbers represent the amount issuedat the time of the monthly batch issuance process where as the daily number represents daily transactions which occurthroughout the month. The daily issuance amount would change due to retroactivity taking place on the daily basis. The totalnumber of cases with duplicate issuance since the last report was 7 cases. All 7 cases were as a result of manual issuances andnone as a result of system issues.
FNS Report
SNAP Case ..
SNAP CasesTerminated
SNAP BenefitIssuance
FNS - 388 SNAP RecertificationPackets Received
Call Center Metrics
This displays the current FNS-388 report executed as of 03/06/2017.
FNS - 388
FNS Report
SNAP Case ..
SNAP CasesTerminated
SNAP BenefitIssuance
FNS - 388 SNAP RecertificationPackets Received
Call Center Metrics
SNAP Recertification Packets Received - The data represented in this graph represents the number of individuals who were upfor recertification in a given month. Data in past months remains consistent with what was reported historically for thesemonths.Past recertification data is a snapshot of the data at the end of the month of the recertification period. The currentmonth recertifications (February) will represent the current status and the numbers will continue to change through the end ofthe month.
5,225December - Recertifications
Approved Denied Pending Terminat..
2,3812,742
1033
4,996January - Recertifications
Approved Pending Terminated
2,3891,762
835
7,898March - Recertifications
Packets Received
01 Jan 08 Jan 15 Jan 22 Jan 29 Jan 05 Feb 12 Feb 19 Feb 26 Feb
Approved
Pending
Terminated
Grand Total
40 92 56 223 2 3
260 807 688 20412 145 6 8
1 1 1 5 1 3 1
305 900 747 22716 11 175 7Packets Not Received
PendingTerminationvia NegativeAction
5,663
5,452February - Recertifications
Approved Denied Pending Terminat..
1,8051,440
2,203
4
Recertifications
: 2,235
FNS Report
SNAP Case ..
SNAP CasesTerminated
SNAP BenefitIssuance
FNS - 388 SNAP RecertificationPackets Received
Call Center Metrics
FNS Report
Applications byWeek Received
Applications byWeek Registered
Online ApplicationsReceived by Week
WeeklyDeterminations
WeeklyDeterminations byChannel
Expedited ..
Week of Date Time Received
9/11/16
9/18/16
9/25/16
10/2/16
10/9/16
10/16/16
10/23/16
10/30/16
11/6/16
11/13/16
11/20/16
11/27/16
12/4/16
12/11/16
12/18/16
12/25/16
1/1/17
1/8/17
1/15/17
1/22/17
1/29/17
2/5/17
2/12/17
2/19/17
2/26/17
3/5/17
3/12/17
3/19/17
0
200
400
600
800
1000
1200
1400
1600
1800
Number of Apps
1,269
1,040
1,110
1,104
1,707
1,288 1,424
811
742
939
640 733
739
616
881
630
757
678
568
894 973
813 865
737
927
836
603 672
1,016
479
422
605
491
337 438
418
559
344
515
364
544
549
414
393
323
766
504 569
806
454 469
362
515
438
299 332
332
320
664
448
303
295
321 481
272 366
266
566
555
343
285
245
691
522
390
404
618
359
396
375
412
398
304
340
Apps By Week Received
This graph shows the number of SNAP applications by the week in which they were received. Received dateis defined based on the date stamp on the application corresponding to the day when the applicant filed theirpaperwork with DHS. Applications are defineded as DHS-2 Applications, or those documents indexed asDHS-2 Applications. It is possible that mis-indexed documents will show up in this count, and if they arere-indexed these values will change. This graph shows all applications, work in progress and determined.
SNAP Expedited St..ExpeditedRegular
FNS Report
Applications byWeek Received
Applications byWeek Registered
Online ApplicationsReceived by Week
WeeklyDeterminations
WeeklyDeterminations byChannel
Expedited ..
Week of Date Time Registered
9/11/16
9/18/16
9/25/16
10/2/16
10/9/16
10/16/16
10/23/16
10/30/16
11/6/16
11/13/16
11/20/16
11/27/16
12/4/16
12/11/16
12/18/16
12/25/16
1/1/17
1/8/17
1/15/17
1/22/17
1/29/17
2/5/17
2/12/17
2/19/17
2/26/17
3/5/17
3/12/17
3/19/17
3/26/17
0
200
400
600
800
1000
1200
1400
1600
1800
Number of Apps
1,018
1,555
1,387
1,106
1,166
1,177
1,356
1,633
1,078
1,125
618
608
743
668
509
747
609
854
669
940
814
698
498
924
912
917
581
887
5
1,003
376
329
362
292
249
430
349
593
482
380
489
692
454
391
302
699 734
540
657
760
516
509
713
572 582
307
413
242
279 381
376
260 317
260 425 552
372
289 451
695
360
307
196
407
432
384 520 596
396
408
920
506
543
274
474
Apps by Week Registered
This graph shows the number of SNAP applications by the week in which they were registered (put in to RIBridges). Registered date is the date on which a clerical worker took the paper form and entered it in to thesystem to be worked by an eligibility technician. This graph shows all applications, work in progress anddetermined.
SNAP Expedited St..ExpeditedRegular
FNS Report
Applications byWeek Received
Applications byWeek Registered
Online ApplicationsReceived by Week
WeeklyDeterminations
WeeklyDeterminations byChannel
Expedited ..
Week of Date Time Received
9/11/16
9/18/16
9/25/16
10/2/16
10/9/16
10/16/16
10/23/16
10/30/16
11/6/16
11/13/16
11/20/16
11/27/16
12/4/16
12/11/16
12/18/16
12/25/16
1/1/17
1/8/17
1/15/17
1/22/17
1/29/17
2/5/17
2/12/17
2/19/17
2/26/17
3/5/17
3/12/17
3/19/17
Grand Tot..
0
200
400
600
800
1000
1200
1400
Number of Apps
1,304
30 36 42 42 36 32 47 43 67
38 44 59 57 51 34 38 50
77 54 36 49 46 41 54 36 34 59 72
507
797
46 56
Online Apps by Week Received
This graph shows the number of SNAP applications submitted through the self service portal by the week inwhich they were received. This graph shows all applications, work in progress and determined.
Channel Sub Categ..NullDrop-offFax-InMail-InPhone-InReferring AgencySelf ServiceWalk-In
SNAP Expedited St..ExpeditedRegular
FNS Report
. Applications byWeek Registered
Online ApplicationsReceived by Week
WeeklyDeterminations
WeeklyDeterminations byChannel
Expedited SNAPTimeliness
Regul..
Week of Edbc Run Dt
Null
9/11/16
9/18/16
9/25/16
10/2/16
10/9/16
10/16/16
10/23/16
10/30/16
11/6/16
11/13/16
11/20/16
11/27/16
12/4/16
12/11/16
12/18/16
12/25/16
1/1/17
1/8/17
1/15/17
1/22/17
1/29/17
2/5/17
2/12/17
2/19/17
2/26/17
3/5/17
3/12/17
3/19/17
3/26/17
0
500
1000
1500
2000
Number of Apps
2,015
1,821
1,142
1,060
253
399
522 573
418
597 714
653
500
471
774
796
723
541
384
945
791 843 939
771 888
811
957
724
997
47
1,215
1,021
188 252 279 288
208 354 418
380
333
274
437 375
386
311
216
621
705
495 483 587
497 495
391 543 636
438
527
994
147 243
285
210
243
296
273
167
606
197 337 421
337
230
168 324 437
296
360
352
274 393
420
414
424
286 470
Weekly Determinations
This graph shows the number of determinations by week for SNAP applications, and whether thoseapplications were expedited or regular. The date used is the last date eligibility was run according to acustom extract from RI Bridges created in December 2016 for management purposes. This date is differentfrom previous reports, and therefore data may differ. We continue to refine this data and extract to be asaccurate as possible, and are investigating any "null" results or idiosyncracies.
SNAP Expedited Sta..ExpeditedRegular
FNS Report
. Online ApplicationsReceived by Week
WeeklyDeterminations
WeeklyDeterminations byChannel
Expedited SNAPTimeliness
Regular SNAPTimeliness
Daysf..
Channel Sub Category1 Week of Edbc Run Dt
Null
9/11/16
9/18/16
9/25/16
10/2/16
10/9/16
10/16/16
10/23/16
10/30/16
11/6/16
11/13/16
11/20/16
11/27/16
12/4/16
12/11/16
12/18/16
12/25/16
1/1/17
1/8/17
1/15/17
1/22/17
1/29/17
2/5/17
2/12/17
2/19/17
2/26/17
3/5/17
3/12/17
3/19/17
3/26/17
Walk-In
Drop-off
Mail-In
Self Service
Null
Phone-In
Fax-In
Referring Agency
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
383
207
324
377
474
355
481
497
465
259
494
305
449
521
392
288
240 644
609
399
431
606
405
429
292
429
418
289
368
3
985
110
101
326
196
190
204
171
106
223
396
323
334
284
297
386
432
415
490
331
447
36 50 95 60 45 70 79 88 30
276
135 974
118
117
121
18 29 21 14 38 90 93 71 72 66 32 70 52 62 33 59 60 57 48 61 36 588 6
175
118
26 55 83 631 2 4 3 6 2 4 4 3 6 2 1 5 7 7 6 3 5 81 2 2 3 2 1
185
1 1 1 11 1 1 1
20 15 10 156 1 6 3 5 9 4 5 5 4 8 4 7 8 6 6 8 3 7 3 5 3 2 41
5 1 1 1 1 1 2 3 1 2 5 2 2 3 1 3 3 2 2 3 1 1 2 1 31 1 21 1 1 1 2 1 2 1 3 2 1 1
2 1 1 1 2 1 1 1 3 4 21 1 1 3 21 1 2 1
Weekly Determinations by Channel
This graph shows the number of determinations by week for SNAP applications, and whether thoseapplications were expedited or regular, by the channel through which that application was submitted. Thedate used is the last date eligibility was run according to a custom extract from RI Bridges created inDecember 2016 for management purposes. This date is different from previous reports, and therefore datamay differ. We continue to refine this data and extract to be as accurate as possible, and are investigatingany "null" results or idiosyncracies.
SNAP Expedited Sta..ExpeditedRegular
FNS Report
. WeeklyDeterminations
WeeklyDeterminations byChannel
Expedited SNAPTimeliness
Regular SNAPTimeliness
Days fromRegistered toReceived
WIPR..
Week of 'Fixed' End Date for Completed Cases
9/11/16
9/18/16
9/25/16
10/2/16
10/9/16
10/16/16
10/23/16
10/30/16
11/6/16
11/13/16
11/20/16
11/27/16
12/4/16
12/11/16
12/18/16
12/25/16
1/1/17
1/8/17
1/15/17
1/22/17
1/29/17
2/5/17
2/12/17
2/19/17
2/26/17
3/5/17
3/12/17
3/19/17
3/26/17
0
200
400
600
800
1000
1200
1400
Number of Apps
0
200
400
600
800
1000
1200
1400
Number of Records
1,243
196 266
289
298
220
368 432
388
353
282
449
412 478
340
228
688
793
548
526
620
543
522
433
594
688
502
615
3182.65%
70.30%
72.32%
72.82% 60.87% 46.30%
55.93%
44.76%
22.28%
69.15%
49.00%
66.26% 56.28%
57.94%
68.75%
52.46%
47.63%
51.14%
67.58%
59.48%
57.85%
49.19% 56.40% 53.92%
45.82% 47.97%
53.70%
44.07%
55.24%
77.72%
51.00%
43.72%
31.25% 47.54%
52.37%
48.86%
32.42%
40.52%
42.15%
50.81%
43.60%
46.08%
54.18%
52.03%
Expedited SNAP Timeliness by Week
This graph shows the number of determinations by week for SNAP applications, and whether thoseapplications were expedited or regular, by the channel through which that application was submitted. Thedate used is the last date eligibility was run according to a custom extract from RI Bridges created inDecember 2016 for management purposes. This date is different from previous reports, and therefore datamay differ. We continue to refine this data and extract to be as accurate as possible, and are investigatingany "null" results or idiosyncracies.
Program CodeSNAP Expd.SNAP Non-Expd.
Overdue (Y/N)?Not OverdueOverdue
FNS Report
. WeeklyDeterminations byChannel
Expedited SNAPTimeliness
Regular SNAPTimeliness
Days fromRegistered toReceived
WIP RegularApplications Excel
WIPE..
Week of 'Fixed' End Date for Completed Cases
09/11/16
09/18/16
09/25/16
10/02/16
10/09/16
10/16/16
10/23/16
10/30/16
11/06/16
11/13/16
11/20/16
11/27/16
12/04/16
12/11/16
12/18/16
12/25/16
01/01/17
01/08/17
01/15/17
01/22/17
01/29/17
02/05/17
02/12/17
02/19/17
02/26/17
03/05/17
03/12/17
03/19/17
03/26/17
0
100
200
300
400
500
600
Number of Apps
161
256 297
217 249
304
278
172
623
208
350
449
360
272
175
351
561
350
405
380
301
459
513
487 511
329
582
75
4998.14% 98.05%
94.28%
88.94%
76.71% 68.75%
69.42%
66.28%
38.68%
70.67%
72.57% 78.17%
82.78%
66.91%
80.57%
77.78%
53.12%
71.14% 67.41%
79.74%
69.10%
63.83%
67.64%
60.16%
61.84%
61.70%
40.21%
31.25%
61.32%
27.43%
21.83%
33.09%
46.88%
28.86%
32.59%
30.90% 36.17%
32.36%
39.84%
38.16%
38.30%
59.79%
Regular SNAP Timeliness by Week
This graph shows the number of regular determinations by week for SNAP applications, and whether thoseapplications were determiend within 30 days or receipt, or not. The days are calculated as the number ofdays from date application received and the date the final eligibility determination was rendered. This doesnot take in to account any weekends, holidays or anything else. It simply counts the number of days fromreceived to eligibility rendered. Consequently, it is the most aggressive timeliness measure that we coulduse. The date used is the last date eligibility was run according to a custom extract from RI Bridges created inDecember 2016 for management purposes. This date is different from previous reports, and therefore datamay differ. We continue to refine this data and extract to be as accurate as possible, and are investigatingany "null" results or idiosyncracies
Program CodeSNAP Expd.SNAP Non-Expd.
Overdue (Y/N)?Not OverdueOverdue
FNS Report
WeeklyDet..
Expedited SNAPTimeliness
Regular SNAPTimeliness
Days fromRegistered toReceived
WIP RegularApplications Excel
WIP ExpeditedApplications Excel
Week of Date Time Registered
9/11/16
9/18/16
9/25/16
10/2/16
10/9/16
10/16/16
10/23/16
10/30/16
11/6/16
11/13/16
11/20/16
11/27/16
12/4/16
12/11/16
12/18/16
12/25/16
1/1/17
1/8/17
1/15/17
1/22/17
1/29/17
2/5/17
2/12/17
2/19/17
2/26/17
3/5/17
3/12/17
3/19/17
3/26/17
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
% of Total Number of Apps
21.20%
24.67%
23.42%
43.14%
31.63%
38.29%
33.33%
49.41%
73.05%
39.81% 31.39%
37.34%
20.84%
13.14%
14.76%
12.45%
16.98%
26.62%
29.57% 15.71%
12.39%
17.99%
58.79%
19.85%
20.62%
12.39%
15.22%
60.00%
22.33%
13.47% 15.25%
17.95%
11.55%
13.86% 14.56%
15.18%
17.32%
11.98%
18.31%
44.53%
40.00%
13.59%
12.72%
50.43%
38.78%
13.45% 16.17%
24.44%
35.14%
39.97%
32.93% 31.37%
27.96%
20.13%
27.53%
35.03%
28.62%
29.44%
15.86%
27.83%
26.58%
32.36%
38.22%
42.72%
62.50%
67.16%
66.92%
61.89%
50.47%
54.68%
32.61%
12.41%
37.12%
39.91%
43.62%
36.77%
40.17%
38.97%
40.76%
48.64%
39.88%
35.93%
30.93%
38.64%
40.68%
44.27%
20.02%
9.88%
9.18%
9.92% 9.48%
Days From Received to Registered
This graph shows the percent of applications that were registered in that week, by the number of days it tookfrom received date to registered date. The formula counts the number of days, regarless of weekends orholidays. Anything marked same calendar day was received and registered the same day; 1 calendar day thenext day, etc. Our goal is to register everything within 2 calendar days.
Received to Regi..OtherMore than 7 Cale..4 - 7 Calendar D..1 - 3 Calendar D..Same Calendar ..
FNS Report
WeeklyDet..
Expedited SNAPTimeliness
Regular SNAPTimeliness
Days fromRegistered toReceived
WIP RegularApplications Excel
WIP ExpeditedApplications Excel
Responsibility Status
FNS Regular Bins
30 Days or Fewer 31 - 60 Days 61 - 90 Days 91 - 120 Days 121 + Days Grand Total
Client
DHS
Not assigned
Grand Total 1,749
18
748
983
216
1
86
129
152
1
39
112
218
2
40
176
319
8
74
237
844
6
509
329
WIP Regular Applications Excel
This table shows for all work-in-progress (applications awaiting determination) the number of calendar days they have beenpending since receipt. This is divided in to "responsibility status." To better define application status, we have developed a customdata query and split the responsibility based on the defintions below. We anticipate continuing to refine these statuses. We areactively using this chart to investigate why applications have been work in progress for a significant period of time, including anytechnical, system or operational issues.
Responsibility status is defined as follows:
Client - Includes any application where an application is pending more information from a client, or where an interview hasbeen scheduled, or an interview was missed by the client. This category also includes any application where RDOC was issuedand the due date for that RDOC submission has passed. However, these applications have not yet been denied by an eligibilitytechnician or by RI Bridges for failure to submit documentation
DHS - Includes any application awaiting initial processing (intake) or final processing once an interview has been held or anapplicant supplied additional information and an eligibility determination can now be made.
Not asigned - Includes applications that have been authorized for payment, and/or reached an eligibility determination but notauthorized, but remain in a "case pending" status. We are working through any applications that fall in to this category tounderstand any system, process or technical issues that may be holding up the application.
FNS Report
WeeklyDet..
Expedited SNAPTimeliness
Regular SNAPTimeliness
Days fromRegistered toReceived
WIP RegularApplications Excel
WIP ExpeditedApplications Excel
Responsibility Status
FNS Expedited Bins
7 Days or Less 8 - 30 Days 31 - 60 Days 61 - 90 Days 91 - 120 Days 120 + Days Grand Total
Client
DHS
Not assigned
Grand Total 437
11
104
322
68
2
23
43
41
2
7
32
104
3
14
87
73
3
12
58
79
1
16
62
72
32
40
WIP Expedited Applications Excel
This table shows for all work-in-progress (applications awaiting determination) the number of calendar days they have beenpending since receipt. This is divided in to "responsibility status." To better define application status, we have developed a customdata query and split the responsibility based on the defintions below. We anticipate continuing to refine these statuses.We are actively using this chart to investigate why applications have been work in progress for a significant period of time,including any technical, system or operational issues.
Responsibility status is defined as follows:
Client - Includes any application where an application is pending more information from a client, or where an interview hasbeen scheduled, or an interview was missed by the client. This category also includes any application where RDOC was issuedand the due date for that RDOC submission has passed. However, these applications have not yet been denied by an eligibilitytechnician or by RI Bridges for failure to submit documentation
DHS - Includes any application awaiting initial processing (intake) or final processing once an interview has been held or anapplicant supplied additional information and an eligibility determination can now be made.
Not assigned - Includes applications that have been authorized for payment, and/or reached an eligibility determination but notauthorized, but remain in a "case pending" status. We are working through any applications that fall in to this category tounderstand any system, process or technical issues that may be holding up the application.