FM World Buyers Guide 2012

In association with

sponsored by

Buyers Guide to FM Services

www.fm-world.co.uk

2012FMwwwwwwwwwwww fffmfmfmfm.fm wowowo-wo-wo-wowow ldldldldrldrldrldrldrldrldrld cococococo.co.co kkkukukukukuk.ukukwwwwwwwww fffmfmfmfm.fm www-w-www ddddddddddd cococococo.co.co kkkukukukukuk.ukuk Worldwww.fm-world.co.ukBUYERS G

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Cover 2012.indd 1Cover 2012.indd 1 9/12/11 11:33:569/12/11 11:33:56

Of ce Depot UK Ltd, registered in England at 501 Beaumont Leys Lane, Leicester LE4 2BN with registration number 2654682

Your FM WorldOur FM services

FM SuppliesRealspace Of ce Interiors

Managed Print Services

We supply the full range of Cleaning Supplies; PPE & Workwear; Catering Supplies; Health & Safety Supplies; Winter Supplies; Of ce, Meeting Room & Break Room Furniture; Space Planning; Relocation & Refurbishment; Printer Copier Rental; Managed Print Service Packs

Call us today 0844 412 3335or visit www.of cedepot.co.ukemail us enquiry@of cedepot.com

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denotes BIFMs corporate members

redactive publishing ltd

17 Britton Street, London EC1M 5TPTel: 020 7880 6229 Email: [email protected] or [email protected]: www.fm-world.co.uk

EDITORIALEditor: Martin ReadSub editor: James RichardsNews editors: Louisa Roberts and David ArminasAssistant editor: Natalie LiArt director: Mark ParryArt editor: Daniel SwainsburyPicture editor: Sam Kesteven

ADVERTISINGDisplay sales executives: John Naharand Adam PotterRecruitment sales executive: Carly Gregory

PRODUCTIONProduction manager: Jane Easterman Production executive: Aysha Miah

PUBLISHINGPublishing director: Steve Bagshaw

4 Introductions

13 Useful information

23 Architects

25 Catering

31 Cleaning

39 Construction

45 Energy management

53 Fabric/M&E maintenance

63 FM consultants

73 FM providers

83 FM software providers

87 Health and safety

91 HVAC services

95 Landscaping

97 Lighting

101 Mailroom and reprographics

103 Office Furniture, Interior/Fit-outs

107 Pest control

111 Recruitment

115 Relocation

119 Security

123 Training providers

129 Waste management

133 Index

ListingsBuyers Guide

CONTENTS

Sponsored by

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4FMworld Buyers' Guide 2012 www.fm-world.co.uk

WELCOME TO THE GUIDE, AND THANK YOU

Martin ReadEditor, FM World

EDITORS INTRODUCTION

Facilities management is nothing if not a multi-faceted profession, so its important that this, the seventh edition of the FM World Buyers Guide to FM Services, is a comprehensive and authoratitive directory. In these pages youll find around a 1,000 entries from more than 270

product and service suppliers. From construction to cleaning, recruitment to relocation, software to security youll find it here.

As well as a directory for sourcing suppliers, this guide is also a handy reference to the sector as a whole. Youll find useful names and addresses, a diary of FM events for 2012, a guide to the legislation you can expect to deal with and a glossary of FM terms.

Id like to say a big thank you to all the organisations that support the continued publication of this guide, be it by uploading their company details for the free listings, or by upgrading their listings and advertising. Particular thanks go to our overall 2012 guide sponsor Office Depot and our individual category sponsors: BaxterStorey, Vinci Facilities, Aggrekko, Sodexo, Office Depot, the British Pest Control Association (BPCA) and Quadrilect.

Also, we recognise that you may prefer to access all of this information online. Accordingly, the guide is also available on our website (www.fm-world.co.uk). As the year progresses and details change, the online edition of the guide is updated too.

We hope you enjoy using this guide, and were always open to suggestions on how we can improve on it for next year. Just email me ([email protected]) if you have any thoughts.

BPCA

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CONTROL A

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Est. 1942

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www.fm-world.co.uk FMworld Buyers' Guide 20125

So many customers I talk to tell me that the main value they extract from their supplier is much more than just the price of a product. While of course its important to demonstrate savings, real value comes from excellent service and a desire to work with the facilities management team

to help it achieve the objectives of their organisation. It seems to have become increasingly important for it to focus on the sustainability and efficiency of its supply base in order for its FM plans to be effective. Its essential that its supply base is able to deliver in the long-term and is strong enough to survive the financial instabilities of todays global pressures.

Office Depot is delighted to sponsor the FM World Buyers Guide 2012. As a trusted brand, we pride ourselves on the exceptional service that we provide to our customers.

From cleaning through to catering supplies, furniture through to facilities products, workwear through to winter products, document outsourcing and more, the depth and range of our services combined with our unique ability to deliver everything to your door the very next day makes Office Depot a compelling place to buy for your business.

FOCUSING ON SUSTAINABLE SUPPLY

John OKeeff eCommercial

Director, UK & Ireland, Offi ce Depot

SPONSORS INTRODUCTION

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www.fm-world.co.uk6FM World Buyers' Guide 2012

BIFM INTRODUCTION

RISING TO THE COST-CUTTING CHALLENGE IN 2012

Ian Broadbent,Chairman,

BIFM T he financial situation over the past couple of years has been unprecedented in our lifetime and looking towards next year, the situation looks to be equally uncertain. This has provided many challenges for our profession and industry, but it has been inspiring to

see many treat this as an opportunity. During this period, our members have rightly looked to gain maximum

benefit from their membership. A recent survey of members tells us that our publications remain high on that list of benefits. I believe the FM World Buyers Guide to FM Services 2012, published by BIFMs fortnightly magazine FM World, will ensure that you have a comprehensive list of companies and suppliers at your fingertips. It is an excellent resource for all facilities managers, whatever the size or scope of their organisation.

Facilities managers are often responsible for a large percentage of an organisations spend. The need to spend this outlay will often be challenged by an organisation, yet at the same time FMs face the challenge of rising costs, increased compliance and additional responsibilities. Many FMs have risen to the challenge and we have seen great examples of the FM increasing value from supply partners rather than simply cutting down costs.

None of us have a crystal ball, but by using FM World Buyers Guide to FM Services 2012 we can ensure that our own knowledge, along with that of our teams in the workplace, is kept up-to-date and we are best placed to respond to the many challenges we face ensuring maximum benefit for UK businesses.

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FM World Buyers' Guide 20127www.fm-world.co.uk

For BIFM membersProfessional developmentMembers can access opportunities across the institute to develop themselves professionally, including events and access to an online CPD record system to ensure that you keep track of your learning and plan your next steps.

Information and knowledge Members can access the latest thinking and industry insight through FM World, the official magazine of the BIFM; e-news bulletins; and the BIFM website (www.bifm.org.uk), which includes a dedicated members area for access to materials including Good Practice Guides. Professional recognition Membership provides the opportunity to demonstrate your experience and professional expertise in FM. Our grading structure sets out a range of membership grades to recognise your level of expertise, awarding post nominal letters to signify your grade and providing a clear pathway for progression as you develop.

For all FM professionalsNational eventsBIFM hosts events that are open to all, including the ThinkFM conference (www.thinkfm.com) and the BIFM Awards (www.bifm.org.uk/awards). Members receive a discount on ThinkFM bookings.

ADVANCING THE PROFESSION

Online learning SkillZone is BIFMs interactive online learning portal to help you or your team develop business skills in bitesize, adaptable

chunks. SkillZone allows you to work to your own personal time schedule, providing flexible access to content tailored to your needs. Members receive a 32 per cent discount on all BIFM SkillZone courses.

Career development and recognised qualificationsA recognised FM qualification can support your career and build your earning potential. Through BIFM qualifications in FM, you choose a level and depth to suit you and select optional units to match your development needs. www.bifm.org.uk/qualifications

BIFM training An FMs role can encompass a wide range of disciplines and areas of expertise. Through BIFM Trainings (www.bifm-training.com) range of short courses you can access training to support your development needs. Members receive a 20 per cent discount.

Join todayTo join the BIFM, contact us on 0845 058 1358, email [email protected] or visit www.bifm.org.uk/join

BIFM

As the leading body for facilities managers, how does the BIFM help develop the profession?

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A WORLD OF NEWS AND VIEWSFM World provides the latest news and analysis and the best selection of jobs, both in print and online

Membership to the BIFM brings with it a variety of benefits, including FM World magazine, the institutes fortnightly publication.

Containing the latest news and thinking, FM World features an ideal mix of strategic and practical articles and updates on the ever-growing legislative challenges facing facilities managers, together with case studies of the latest projects and interviews with the leaders of this expanding profession.

Each issue includes: The latest news on FM issues in a variety of sectors A business section with analysis from Investors Chronicle writer Graeme Davies and other sector analysts Regular reports on FM events worldwide Updates on regulations and legislation Step-by-step guide to a particular topic from experienced professionals Viewpoints and opinion from the wider industry Advice on career development Interviews with the leading practitioners in the field, together with profiles of FMs on the ground Case studies of key projects Insightful features about future trends News from the BIFM The largest selection of jobs of any FM titleReaders also receive regular supplements on specific topics; research such as the annual FM World Salary Survey and the BIFMs series of Good Practice Guides.

www.fm-world.co.ukUpdated daily, the FM World website covers mergers and acquisitions, new contracts, research, legislation and all the latest news. It also contains a comprehensive archive of best practice articles, legal advice, case studies and interviews with key FM professionals.

FM World Daily The FM World Daily is the industrys premier e-newsletter, read each day by more than 7,200 facilities professionals. It arrives in inboxes by 11am each morning and includes at least four news stories, ranging from service providers financial results, the latest mergers and acquisitions, new contract wins, reports from major FM events, blogs from industry insiders and requests for comment on the big issues affecting the sector.

BIFM JOINT VENTURES

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www.fm-world.co.uk FM World Buyers' Guide 20129

BIFM JOINT VENTURES

Contract round up Updated on a daily basis and featured on the FM World Daily, this digest provides readers with the most recent facilities deals. In a nutshell, readers can learn of the latest wins, services provided and the length and value of the contract.

FM World jobsiteThe facilities management jobs board is the online recruitment site for FM World. Here, jobseekers can search the latest vacancies for facilities professionals, including private sector facilities management roles and public sector facilities posts for jobs such as facilities managers and directors, contract managers and operations managers. The mobile version of the site allows readers to visit the jobs via iPhone, Blackberry and other mobile phones enabling jobseekers to apply for roles on the move.

SupplementsAs well as the regular fortnightly magazine, FM World also publishes one-off supplements that go into greater depth on key topics affecting the BIFM membership.

During 2012, these special supplements will cover contract catering and energy management. (Supplements published recently have covered developments in IT, public sector FM and workplace design.)



BIFM JOINT VENTURES

Guide to careers in FMEach year, FM World produces a guide to careers in facilities management. The guide, available in print and online, is targeted at two audiences anyone considering a move into FM from another job and young students looking at FM as a possible career. The guide features profiles of BIFM members and other individuals to give prospective FMs the opportunity of assessing all aspects of the facilities trade.

EventsFM World also runs roundtable events, at which individuals from across the sector are brought together to discuss hot topics. These are recorded and made available to view as videos via the FM World website, as well as being published in the magazine.

Video The FM World team is increasingly involved in producing video content to augment its existing reporting activity. Interviews were conducted with various winners of last years BIFM Awards and next years ThinkFM conference will also be recorded. As 2012 progresses, more of FM Worlds case studies will include video elements.



BIFM JOINT VENTURES

Alongside our comprehensive range of over 40 FM courses including accredited programmes and formal qualifications, were also on hand with our learning and development services,

with customised in-house solutions tailored to meet your organisations individual needs. Over the past year, weve introduced a whole host of new initiatives and services helping us to deliver an even better range of options for your personal and professional development.

Last spring we introduced our first e-learning programme Getting Started in FM, which has been adopted by a number of major companies within the UK as well as FM professionals in Europe, Africa and the Middle East. Throughout 2012, we plan to introduce a range of one-hour pick n mix modules and our next group will focus on health and safety. Were also scoping further e-modules to support our qualifications packages.

Weve re-launched the BIFM Executive Programme, designed for facilities professionals working at or aspiring to senior positions involving strategy and direction. The first session last November was an immediate sell-out and from June 2012 well be rolling out six more new and up-to-the-minute briefings. You may also have noticed the return of our conference programme which, this year includes sessions on managing building services and flexible homeworking.

Were exceptionally proud of our CPD courses. Many have long been accredited and formally recognised by other institutes and awarding bodies, some leading to formal qualifications. Our programmes are also recognised by a number of funding schemes, including Asset Skills, Scotland Women and Work Project, ReACT funding from the Welsh Assembly, Job Centre Plus and the

BETTER THAN EVER

Enhanced Learning Credits Scheme (ELCAS) for armed forces service leavers. Those of you based in Scotland and further up north will be pleased to see the return of our foundation and intermediate programmes in Edinburgh, also this year.

Our foothold in the qualifications market continues to grow too, and the attainment of a formal qualification in addition to CPD training remains popular. We offer formal qualifications in specialist areas such as health and safety and leadership and management, in addition to dedicated FM qualifications that provide a recognised pathway throughout your facilities management career.

Were pleased that professionals in the UK market are riding out the storm and have remained committed to learning and development. Theres a general consensus, however, of a growing FM skills shortage and that one of the biggest contributory factors is a low proportion of employees aged 16 to 24. Consequently, were exploring the apprenticeship landscape and how we may support employers through training. Were also looking to grow our engagement with the FM supply side through specific e-learning and qualification packages.

Were also seeing FM develop in a number of other markets. Over the past year, weve delivered programmes in the Middle East, Africa and Eastern Europe. Throughout 2012 we will continue to expand the training options for these markets.

For information on any of our courses and services, contact BIFM Training on 020 7404 4440, email [email protected] or visit www.bifm-training.com. For the latest news and updates, follow us online at facebook.com/bifmtraining or twitter.com/bifmtraining.

In 2011, BIFM Training introduced a range of initiatives and services to offer even better solutions to the FM industry

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Global Real Estate Inspired FM thinking

Established in 2004, Global Real Estate is a boutique consultancy practice specialising in the provision of experienced and independent Facilities Management (FM) advice and support. Committed to best-in-class delivery of property and FM advice and support, the Company achieves this by targeting independent, flexible and best-in-class resource to fulfil the individual nature of customer requirements. Through its trusted network of associates, Global Real Estate harnesses the expertise required to provide accurate, relevant and innovative solutions to organisations needing to improve their property and FM performance and operating costs. The Companys associates possess a blend of experience having operated at Board or senior management levels within a plethora of organisations covering all of the primary business sectors; they have operated as customers, consultants and operators within the property and FM arena and can undertake assignments from a multitude of perspectives to deliver optimal property and FM solutions whether working for suppliers or customer organisations. Global Real Estate is enabled to undertake short-term consultancy assignments and also have a proven track record in providing interim man-agement solutions ranging from operational management, procurement and commercial roles. Whatever your property or FM challenge, we would be delighted to assist.

Company Services

Property and FM Strategy

Procurement and supply chain management

Operational management

Bid management

Customer Relationship Man-agement and Development

Diagnostic Services

Compliance

Training

The Global Real Estate team would be delighted to hear from you. We can be contacted: by:

Telephone: 0044 1732 456069

E-mail: [email protected] We would be delighted to hear from you, or you

can visit our web site at www.gre-fm.com

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PRS Phoenix Resourcing Services Specialising in Facilities Management, Building Services, Administration and Cleaning & Security services recruitment throughout the UK. Working in partnership with clients from the public and private sector to bring solutions to FM Service Providers, End Users, Consultancies and Property Management companies.

We pride ourselves on quality over quantity and believe in working in partnership with our clients to nd them the best candidates on the market through various methods such as contingency recruitment, managed services and search and selection.

Our Consultants are industry experts and are able to offer consultative advice to nd you the right solution be it interim, temporary or permanent positions.

London 0207 553 5660 [email protected] 0121 200 0280 [email protected] 0161 976 7330 [email protected] 02380 206 580 [email protected] 01698 464 047 [email protected]

www.prsjobs.com

CORPOR ATE MEMBER

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USEFULINFORMATION

p13-22 Useful Information.indd 11p13-22 Useful Information.indd 11 9/12/11 10:26:389/12/11 10:26:38


APFM Associao Portuguesa de FMPraa da Alegria, 66 5 1250 004 LisbonPortugal W www.apfm.pt

Arseg101/109, rue Jean Jaurs92300 Levallois-PerretFranceW www.arseg.asso.fr

Asset SkillsSol House29 St Katherines StreetNorthampton NN1 2QZT 01604 233336W www.assetskills.org

Association of Interior Specialists (AIS)Olton Bridge245 Warwick RoadSolihull B92 7AHT 0121 707 0077W www.ais-interiors.org.uk

Association of Women in Property24 St Anns VillasLondon W11 4RST 020 7603 4746W www.wipnet.org

BIFMNumber One BuildingThe CausewayBishops StortfordHertfordshire CM23 2ERT 0845 058 1356W www.bifm.org.uk

BIFM Trainingc/o Quadrilect Limited3rd fl oor112 High HolbornLondon WC1V 6JST 020 7404 4440W www.bifm-training.co.uk

The British Contract Furnishing Association (BCFA)Project House25 West Wycombe RoadHigh WycombeBuckinghamshire HP11 2LQT 01494 896790W www.thebcfa.comBritish Council for Offi ces (BCO)78-79 Leadenhall StreetLondon EC3A 3DHT 020 7283 0125W www.bco.org.uk British Institute of Cleaning Science (BICS)9 Premier CourtBoarden CloseMoulton ParkNorthampton NN3 6LFT 01604 678710W www.bics.org.uk

BREBucknalls LaneWatford WD25 9XXT 01923 664000W www.bre.co.uk

BSRIAOld Bracknell Lane WestBracknellBerkshire RG12 7AHT 01344 465600W www.bsria.co.uk

The Building Centre 26 Store StreetLondon WC1E 7BTT 020 7692 4000W www.buildingcentre.co.uk

Business Services Association (BSA)2nd Floor130 Fleet StreetLondon EC4A 2BHT 020 7822 7420W www.bsa-org.com

The Carbon Trust6th Floor5 New Street SquareLondon EC4A 3BFT 0800 085 2005W www.carbontrust.co.uk

USEFUL ORGANISATIONS



Chartered Institution of Wastes Management9 Saxon CourtSt Peters GardensMarefairNorthampton NN1 1SXT 01604 620426W www.ciwm.co.uk

Chartered Institution of Building Services Engineers (Cibse)222 Balham High RoadLondon SW12 9BST 020 8675 5211W www.cibse.org

The Chartered Institute of Building (CIOB)EnglemereKings RideAscot, Berkshire SL5 7TBTel: 01344 630700W www.ciob.org.uk

Chartered Institute of Personnel and Development151 The BroadwayLondon SW19 1JQT 020 8612 6200W www.cipd.co.uk

Chartered Institute of Purchasing and SupplyEaston HouseEaston on the HillStamfordLincolnshire PE9 3NZT 01780 756777W www.cips.org

Department for Communities and Local GovernmentEland HouseBressenden PlaceLondon SW1E 5DUT 020 7944 4400W www.communities.gov.uk

Constructing ExcellenceWarwick House25 Buckingham Palace RoadLondon SW1W 0PPT 020 7592 1100W www.constructingexcellence.org.uk

The Construction Industry Council (CIC)26 Store StreetLondon WC1E 7BTT 020 7399 7400W www.cic.org.uk

Danish Facility Management NetworkW www.dfm-net.dk

Department for Business, Innovation and Skills1 Victoria StreetLondon SW1H 0ETT 020 7215 5000W www.bis.gov.uk

Department for Environment, Food and Rural Aff airs (Defra)Customer Contact UnitEastbury House30-34 Albert EmbankmentLondon SE1 7TLT 08459 33 55 77W www.defra.gov.uk

Department of Health Estates and Facilities Quarry HouseQuarry Hill, Leeds LS2 7UET 0113 254 5000W www.dh.gov.uk

Department for Work and Pensions (DWP)Caxton HouseTothill StreetLondon SW1H 9DAT 020 7340 4000W www.dwp.gov.uk

The Electrical Contractors Association (ECA)Esca House34 Palace CourtLondon W2 4HYT 020 7313 4800W www.eca.co.uk

Environmental Industries Commission (EIC)45 Weymouth StreetLondon W1G 8NDT 020 7935 1675W www.eic-uk.co.uk

EuroFM PO Box 51351410 AC NaardenThe NetherlandsW www.eurofm.org

The Facilities Management Association (FMA) c/o Cripps Dransfi eld206 Upper Richmond Road WestLondon SW14 8AHT 07960 428146W www.fmassociation.org.uk




FMA AustraliaLevel 6, 313 La Trobe StreetMelbourneVictoria 3000AustraliaW www.fma.com.au

Facility Management AustriaRudolf Sallinger-Platz 1Gewerbehaus1030 Vienna AustriaW www.fma.or.at

Facility Management NetherlandsPostbus 51351410 AC NaardenThe NetherlandsW www.fmn.nl

Facility Management SwitzerlandBahnhofstrasse 7b6210 SurseeSwitzerlandW www.fmschweiz.ch

German Facility Management Association (Gefma)Dottendorfer Strasse 8653129 BonnGermanyW www.gefma.de

Global FM Avenue Jules Bordet 1421140 Brussels BelgiumW www.globalfm.org

Healthcare Facilities Consortium (HFC)PO Box 2011Wolverhampton WV3 8YQT 08450 349645W www.hfc.org.uk

Heating and Ventilating Contractors AssociationEsca House34 Palace CourtLondon W2 4JGT 020 7313 4900W www.hvca.org.uk

Health Estates and Facilities Management Association (Hefma)County Durham and Darlington NHS Foundation Trust Darlington Memorial HospitalPatient Environment DepartmentHollyhurst RoadDarlington DL3 6HXT 01325 743022W www.hefma.org.uk

Hungarian Facilities Management of AssociationVl. Pauley Ede u. 61061 BudapestHungaryW www.hufma.hu

Hungarian Facility Management SocietyHvsvlgyi t 541021 BudapestHungaryW www.hfms.org.hu

International Facility Management Association (Ifma)1 E. Greenway PlazaSuite 1100 HoustonTexas 77046-0194 USAW www.ifma.org

Ifma BelgiumHemelaerstraat 21 9100 Sint-NiklaasBelgiumW www.ifma.be

Ifma Czech RepublicVinohradsk 11213000 Prague 3Czech RepublicW www.ifma.cz

Ifma FinlandPO Box 104 00701 HelsinkiFinland E [email protected] W www.fi fma.org




Ifma HollandPO Box 2533 2002 RA HaarlemThe NetherlandsW www.ifma-holland.nlIfma ItalyV.le Lombardia 6620131 MilanItalyW www.ifma.it Ifma Luxembourg3-5 Place Winston Churchill 2964 Luxembourg W www.ifma.lu

Ifma Spain Calle Eloy Gonalo 18, BajoES-28010 MadridSpainW www.ifma-spain.org

Ifma SwedenStruktur Svenska Kontor AB Roselundsgatan 29D S-100 64 Stockholm Sweden W www.ifma.se

Ifma SwitzerlandTechnoparkstrasse 1 CH-8005 ZrichSwitzerlandW www.ifma.ch IHEEM2 Abingdon HouseCumberland Business CentreNorthumberland RoadPortsmouth PO5 1DST 023 9282 3186W www.iheem.org.uk

Institute of Administrative Management6 Graphite SquareVauxhall WalkLondon SE11 5EETel: 0207 091 2600W www.instam.org

Institute of HospitalityTrinity Court34 West StreetSuttonSurrey SM1 1SHT 020 8661 4900W www.hcima.org.uk

Irish Property and Facility Management Association (Ipfma)5 Wilton PlaceDublin 2Republic of IrelandW www.ipfma.com

JFMA (Japan)Hamacho Bldg.6F2-13-6 Nihonbashi Hamacho Chuo-kuTokyo 103-0007JapanW www.jfma.or.jp

Legionnella Control Association 6 Sir Robert Peel MillTolsons Enterprise ParkHoye WalkFazeleyTamworth Staff ordshire B78 3QDT 01827 269063W www.conduct.org.uk

National Outsourcing Association 44 Wardour StreetLondon W1D 6QZT 020 7292 8686 W www.noa.co.uk

NBEF Norwegian Society for FMPO Box 731325 LysakerNorwayW www.nbef.no The National Examination Board in Occupational Safety and Health (Nebosh) Dominus WayMeridian Business ParkLeicester LE19 1QWT 0116 263 4700W www.nebosh.org.uk




Norwegian Facility Management Network (NfN)Pro-FM Consultingc/o Olav Egil SaeboeHoff tunet 9N-0379 OsloNorwayW www.nfn-fm.no

Offi ce Furniture Advisory Service (Ofas)Manhattan House140 High StreetCrowthorneBerkshire RG45 7AYT 01344 779438W www.ofas.org.ukRoyal Institute of British Architects (Riba) 66 Portland PlaceLondon W1B 1ADT 020 7580 5533W www.architecture.com

Royal Institution of Chartered Surveyors and Rics Facilities Management Faculty12 Great George StreetParliament SquareLondon SW1P 3ADT 0870 333 1600W www.rics.org

The Scottish ParliamentThe Scottish ParliamentEdinburgh EH99 1SPT 0131 348 5000W www.scottish.parliament.uk

Security Industry Authority (SIA)PO Box 1293Liverpool L69 1AXT 0844 892 1025W www.the-sia.org.uk/home

Spanish Facility Management Society Avenida Valdemarn 81ES-28023 AravacaMadridSpainW www.sefm.org

The Welsh Assembly GovernmentWelsh GovernmentCathays ParkCardiff CF10 3NQT 0845 010 3300W www.wales.gov.uk

The Work Foundation21 Palmer StreetLondon SW1H 0ADT 020 7976 3500W www.theworkfoundation.com

The Workplace Intelligence Unit Indigo HouseHolbrooke Place Richmond Surrey TW10 6UD T 020 8939 2330W www.workplaceintelligenceunit.co.uk

Workplacelaw Network110 Hills RoadCambridge CB2 1LQT 0871 777 8881W www.workplacelaw.net




The 30th Facilities Management Forum 23-24 JanuaryDesigned for FM managers and directors who are directly responsible for the purchase of their organisations FM products and services.Venue: Radisson Blu Hotel, London Stansted Contact: [email protected] or call 01992 374 100 or visit www.forumevents.co.uk

Workplace Futures: New needs, new solutions?21 FebruaryThe sixth annual conference looks at the changes in the industry. Venue: One America Square, London Contact: www.workplace-futures.co.uk

Corenet Global Summit27-29 March: Singapore29 April 1 May: San DiegoFurther information: www.corenetglobal.org

FM & Property Event1718 AprilVenue: Celtic Manor, Newport. South WalesRapid technological advances, the unprecedented pressures to become environmentally sustainable and social transformations in lifestyles and work will all be themes at this event.Contact: www.fmandpropertyevent.com

Facilities Show15-17 May The UKs biggest and fastest growing facilities management exhibition, supported by the BIFM Venue: NEC, BirminghamFurther information: www.thefacilitiesshow.com

British Council for Offi ces annual conference23-25 MayVenue: ManchesterFurther information: www.bco.org.uk

European Facility Management Conference (EFMC)23-25 MayBusiness conference and research symposiumVenue: Copenhagen, DenmarkFurther information: www.efmc-conference.com

Th!nk FM conference (formerly the BIFM annual conference) 18 JuneA skills-sharing and networking hub designed for practitioners at every levelVenue: Royal College of Physicians, LondonFurther information: [email protected] or call 08701 632 804

The 31st Facilities Management Forum25-26 JuneFor FM directors and managers directly involved in the procurement of FM products/services.Venue: Heythrop Park, OxfordshireContact: Mick Bush at [email protected] or call 01992 374 100

World FM Day28 JuneThe annual event aims to raise the FM profession profi le around the globe.Further information: www.globalfm.org

BIFM Awards 20118 October Venue: Grosvenor House Hotel, Park Lane, LondonFurther information: [email protected] or call 0845 058 1356

Total Workplace Management exhibition10-11 OctoberMajor industry exhibition supported by the BIFMVenue: London OlympiaFurther information: www.twmexpo.com

IFMAs World Workplace31 October 2 NovemberThe annual conference of the International Facilities Management Association including the Ifma awards for excellenceVenue: San Antonio, Texas, USAFurther information: www.worldworkplace.org/2012

Worktech 12Melbourne: 29 FebruaryMoscow: MayManchester: JuneWORKTECH is an international workplace conference series., a forum for all those involved in the future of work and the workplace as well as real estate, technology and innovation.Further information: www.unwired.eu.com

FORTHCOMING EVENTS



UPCOMING CHANGES TO LEGISLATION

1 January 2012Changes to VAT on salary-sacrifi ce arrangements come into force.For salary-sacrifi ce agreements made on or after 28 July 2011, output tax is due on the amount of the employees salary waived in return for taxable benefi ts. For salary-sacrifi ce agreements made before 28 July 2011 and continuing after 31 December 2011, output tax is due only on the occurrence of a specifi ed event. Visit Revenue & Customs Briefs on the HMRC website.

15 January 2012Localism Act 2011 comes into forceThe Localism Act contains a wide range of measures to devolve more powers to councils and neighbourhoods and give local communities greater control over local decisions like housing and planning. The Act prescribes that local authorities must prepare a pay policy statement for the fi nancial year 2012/13 and subsequent fi nancial years. The pay policy statement should set out the authoritys policies relating to the remuneration of its chief offi cers, the remuneration of its lowest-paid employees, and the relationship between the remuneration of its chief offi cers and the remuneration of its employees who are not chief offi cers. Visit www.legislation.gov.uk for more details

April 2012Changes to income tax The income tax personal allowance increases by 630, bringing it to 8,105. The threshold at which employees pay the higher income tax rate of 40 per cent is reduced by 2,400 to 35,000. The basic rate limit decreases to 34,370. Visit the HM Treasury website for details.

6 April 2012Contracting out of state additional pension abolishedThe Pensions Act 2007 and the Pensions Act 2008 abolish contracting out of the state additional pension on a defi ned-contribution basis for occupational, personal and stakeholder pension schemes and the rules governing contracted-out rights in schemes.

6 April 2012Qualifying period for unfair dismissal increases The qualifying period of employment for employees to bring a claim of unfair dismissal will increase from one year to two years.

6 April 2012Changes to tribunal procedure come into forceThe maximum amount of a deposit order, which a tribunal can order a party to pay as a condition to continuing with tribunal proceedings, increases from 500 to 1,000. The maximum amount of a costs order, which a tribunal may award in favour of a legally represented party, increases from 10,000 to 20,000. Other changes are made to employment tribunal procedure, including changes to witness statements, which are no longer read aloud, and are instead taken as read, unless the tribunal directs otherwise. Tribunals have the power to direct that the parties to a dispute are responsible for paying witnesses expenses and that the party who loses the case should reimburse the successful party for any such costs already paid out. Employment judges will hear unfair dismissal cases alone in the employment tribunal, unless they direct otherwise, and judges will hear all cases alone in the Employment Appeal Tribunal, unless they direct otherwise. The changes were announced in the Governments response (on the BIS website).

1 September 2012Employers Duties (Implementation) Regulations 2010 come into forceThe Regulations set out the details of how employers duties under the National Employment Savings Trust pension scheme, which requires employers automatically to enrol staff into a pension scheme and pay a minimum contribution, will be staged in over time. The regulations can be viewed on the UK legislation website.

October 2012Pensions auto-enrolmentFrom this date, certain employers must automatically enrol all eligible employees not already participating in a workplace pension scheme into the employers pension scheme or the National Employment Savings Trust pension scheme. The date of implementation depends on the number of employees in a business and PAYE codes.



UPCOMING CHANGES TO LEGISLATION

To be confi rmed First six months of 2012EU late payment rulesA European Directive will be implemented that makes standard 30-day invoice payment terms compulsory for all businesses. Businesses will be able to set 60-day terms by prior agreement.

To be confi rmed at time of going to pressReform of access to workThe Governments equality strategy confi rms that the government will reform the Access to Work scheme so that disabled people will be in a position to apply for jobs with funding already secured for adaptations or equipment that will assist them to perform the role (on the Home Offi ce website)

TupeGold-plated transfer of undertakings rules under reviewTransfer of Undertakings (Protection of Employment) Regulations 2006In May 2011, the government announced that it was extending its review of employment law to cover Tupe, the legislation that protects employees when the business in which they work is transferred to a new owner. It noted that some business groups believe that the rules are overly bureaucratic and gold-plated in other words, extending beyond the requirements of EU law.One example of gold plating concerns the service provision change rules, inserted into the regulations in 2006 by the previous Labour administration. Those reforms extended the application of Tupe to outsourcing scenarios and change-overs in service provider, even where they do not constitute a transfer of undertaking as defi ned by EU law.

Working timeChanges to rules on annual leave and sickness absenceWorking Time Regulations 1998 (proposed amendments)In May 2011, the government published plans to amend the Working Time Regulations in order to resolve uncertainty following a series of problematic European and UK judgements on the rights of workers who are unable to take holiday due to sickness. In essence, the government is proposing that annual leave can be carried over to the next leave year in circumstances where leave cannot be taken at the scheduled time due to sickness or where the employee is sick during scheduled annual leave.



GLOSSARY

AHU Air-handling unitBCP Business continuity planningBMS Building management systemBPO Business process outsourcingBreeam British Research Establish- ments Environmental Assessment Method CAD Computer-aided designCafm Computer-aided facilities managementCAV Current asset valueCBM Condition-based (or predictive) maintenanceCFM Certifi ed Facility ManagerCHP Combined heat and powerCIFM Computer integrated facilities managementCM Corrective maintenance and Condition monitoringCMMS Computerized maintenance management systemsCPD Continuing professional developmentCPFF Cost plus fi xed feeCPIF Cost plus incentive feeCRE Corporate real estateCRV Current replacement valueCSI Critical success factorsCSR Corporate social responsibilityCR Corporate responsibilityDDA Disability Discrimination ActDEC Display energy certifi cateEAC Electronic access controlEIA Environmental impact assessmentEMR Electromagnetic radiationEPC Energy performance certifi cate FCO Fixed capital outlayHvac Heating, ventilation and air-conditioningIAP Indoor air pollutionIAQ Indoor air qualityIB Intelligent buildingIFM Integrated facilities management

IP Internet protocolIPT Internet protocol telephonyITT Invitation to tenderKPI Key performance indicatorsLAN Local area networksLCC Life-cycle costingLEED Leadership in energy and environmental designM&E Mechanical and electricalMDS Maintenance data systemMEP Mechanical, electrical and plumbingMIS Management information systemsMMS Maintenance management softwareMTA Maintenance task analysisOEM Original equipment manufacturerO&M Operation and maintenancePAT Portable appliance testingPFI Public fi nance initiativePO Purchase orderPOE Post occupancy evaluationPPE Personal protective equipmentPPM Planned preventative maintenancePPP Public private partnershipQMS Quality management systemQRA Quantifi ed risk assessmentR&D Research and developmentRCFA Root cause failure analysisRFID Radio frequency identifi cationRFP Request for proposalRMS Remote monitoring systemROI Return on investment SBS Sick building syndromeSLA Service-level agreementTAM Total asset managementTCO Total cost of ownershipTFM Total facilities managementTQM Total quality managementVPN Virtual private networkWAN Wide area networkWO Work order


ARCHITECTS

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DIRECTORY ARCHITECTS

COLLEGE OF ESTATE MANAGEMENT Email: [email protected]: www.cem.ac.ukTel: 0800 019 9697Address: College of Estate Management,

Whiteknights, Reading, RG6 6AW

Profile: CEM is the leading provider of supported distance learning for real estate and construction professionals. CEM courses include the Postgraduate Diploma/MSc in facilities management. This course is designed for practicing facilities managers in the private, public or voluntary sectors from any industry. To further your career, contact our enquiries team.

DOORCONTROLSDIRECT

DORSET ARCHITECTURAL IRONMONGERS

GREEN-TECH

INTERFACEFLOR

PEST PROTECTION SERVICES (SCOTLAND) Email: [email protected]. co.ukWebsite: www.pestprotect.co.ukTel: 0141 889 5113Address: Unit 17, Abercorn Industrial

Estate, Abercorn Street, Paisley, Renfrewshire, PA3 4AY

Profile: Pest Protection Services is Scotlands largest independent pest control company. Providing a comprehensive pest control service since 1981, we supply many of the largest organisations throughout the country. Our reporting system is electronic with secure internet access. We are also recognized as leaders in specialist bird-deterrent solutions and systems.

STEELCASE SOLUTIONS Email: [email protected]: www.steelcase-solutions.co.ukTel: 020 7421 9000

TRICON FOODSERVICE CONSULTANTS

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CATERING

Category sponsor

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We source and buy all our fresh produce locally for our clients sites, enabling us to select better quality, fresher food and simultaneously reduce the distance the produce has to travel.

Whether you need a dining room for board members and clients, ormeals for over 1,000 people per day, and whether you have a single or multi-site operation, BaxterStorey will respond to your needs, very often with award winning solutions.

And if you need to provide special hospitality for meeting, well take care of that too.

What's more, the solution will be designed to your individual requirements - whether it's a small trendy in-house caf, a deli bar, or a large complex site with diverse catering services.

DISCOVER MORE at...www.baxterstorey.com, give us a call on 01189 935 6700 or e-mail us at [email protected]

FM World December Advert.ai 1 25/11/2011 13:48:17

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ARAMARK WORKPLACE SOLUTIONS

BAXTERSTOREY Email: [email protected]: www.baxterstorey.comTel: 0118 935 6700Address: The Waterfront, 300 Thames

Valley Park Drive, Reading, Berkshire, RG6 1PT

Profile: BaxterStorey is the UKs leading independent food service provider for business and industry. The key to the companys success is its passion for fantastic food made from the freshest, locally sourced ingredients, absolute client focus, the quality of the people it employs, focus on coaching and development and its commitment to sustainable operation.

BERNARD WILLIAMS ASSOCIATES

BITE CATERING Email: [email protected]: www.biteonline.co.ukTel: 020 8453 9881

BLUE MOUNTAIN WATER Email: [email protected]: www.onewater.co.ukTel: 0800 071 0010Address: PO BOX 4104, Edgbaston,

Birmingham, B16 8DQProfile: With over 20 years experience

of providing local and national service, Blue Mountain Water offer the largest range of energy efficient drinking water solutions including bottled and mains-fed water coolers, corporate hospitality and water boilers.

We are ISO9001, ISO14001 and EDWCA accredited and offer a price-match guarantee.

BRILLIANT BINS SANITARY BINS

CDP ENVIRONMENTAL

DEEPCLEAN HYGIENE SOLUTIONS

EASTERN FACILITIES MANAGEMENT SOLUTIONS

EUREST SERVICES Email: narinder.gill@compass-group. co.ukWebsite: www.compass-group.co.ukTel: 01932 575781

GVS ASSIST Email: [email protected]: www.gvs.co.ukTel: 0845 504 0466

DIRECTORY CATERING

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INCENTIVE CATERINGEmail: [email protected]: www.incentive-fm.comAddress: 44 Loman Street, London SE1

0EHTel: 0845 1477 121Profile: Incentive catering operates

on an open book basis and shares the savings with its clients in the way Incentive FM does in its facilities management operations. We have competitive purchasing arrangements, paired with smart uniforms and a dedicated training and compliance regime matching the highest of corporate standards.

INITIAL FACILITIES

ISS FACILITY SERVICES FOOD AND HOSPITALITY

ISS FACILITY SERVICES INTEGRATED SOLUTIONS

KENDRICK HOBBS

LTT VENDING GROUP Email: [email protected]: www.lttvending.co.ukTel: 0113 281 0200

MONTFORT CATERING CONSULTANTS Email: paul@montfortconsultants. comWebsite: www.montfortconsultants. comTel: 020 8463 9369

NORLAND MANAGED SERVICES

Email: info@norlandmanagedservices. co.ukWebsite: wwwnorlandmanagedservices. co.ukTel: 020 7871 9100Address: City Bridge House, 57

Southwark Street, London, SE1 1RU

Profile: Norland is a leading provider of hard services-led FM, with a network of regional offices throughout the UK and Ireland. Dedicated teams of highly trained and experienced staff maintain and enhance the capital assets of major national and global businesses, ranging from single floors in multi-occupied buildings to substantial estates.

OFFICE DEPOTEmail: [email protected]: www.officedepot.co.uk/Address: 501 Beaumont Leys Lane,

Leicester, LE4 2BNTel: 0844 412 3335Profile: An exceptional range of products and services from the UKs leading provider of business supplies: office interior design, fit out and install, office furniture, cleaning supplies, catering supplies, winter products, grit and rock salt, H&S and PPE supplies, managed print services, print rooms. We will take care of your business needs.

DIRECTORY CATERING



SCOTTISHPOWER

SODEXO Email: [email protected]: www.uk.sodexo.comTel: 020 3116 4243Address: One Southampton Row,

London, WC1B 5HAProfile: Sodexo serves around one

million meals a day at more than 2,300 locations in the UK and Ireland, and is committed to providing high quality, good value, nutritionally balanced meals which are specifically tailored to meet the differing needs of customers in all of its markets.

TIBARD

TRICON FOODSERVICE CONSULTANTS

VIVREAU

WEATHERITE Email: [email protected]: www.weatheritegroup.comTel: 01922 741641Address: Weatherite House, Westgate

Park, Tintagel Way, West Midlands, WS9 8EX

Profile: Weatherite Building Services has over 39 years experience in the design, project management and installation of all aspects of building services. The companys unrivalled level of expertise enables us to undertake a wide range of building services work including all aspects of commercial air conditioning, heating, kitchen ventilation, and all aspects of M&E works.

DIRECTORY CATERING


so much more than great foodWhen you outsource your services to Sodexo, youll join over one million people whose lives we enhance every day.

As experts in providing On-site Service Solutions, we provide a range of services that will help you concentrate on

what you do best. We quickly become key players in your team and our experience ensures that well be talking your

language in no time at all. In fact, were ready to talk to you today. Call us now on 020 7535 7400 or visit us online at

www.sodexo.com

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CLEANING

FM World Buyers' Guide 201231

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www.fm-world.co.uk32FMworld Buyers' Guide 2012

ERGOPLUS FACILITIES Email: [email protected]: www.ergoplusfacilities.co.ukTel: 020 3137 3434Address: 22 Rockfel Road, Hungerford,

RG17 8NGProfile: ErgoPlus provides client focused

facilities management services as: contractors delivering fully integrated hard and soft services, project managers delivering installations, relocations, refurbishments and consultants offering strategic and tactical advice. We deliver innovation and added value to our clients through experience and personal attention of our directors.

GATESHEAD COUNCIL LOCAL ENVIRONMENTAL SERVICES

HELISTRAT MANAGEMENT SERVICES

HOCHTIEF FACILITY MANAGEMENT UK

INITIAL FACILITIES

INTEGRAL UK

INCENTIVE QAS Email: [email protected]: www.incentive-qas.comTel: 0845 1488 121Address: 31 Star Street, Ware,

Hertfordshire SG12 7AAProfile: Incentive QAS is a flexible

business built around day-to-day contract cleaning client requirements. We provide the following services: office cleaning, window cleaning, landscaping and office plants, waste management and recycling, janitorial supplies, hygiene supplies, pest control, builders cleans, carpet cleaning, marble renovation, laundry.

INTERSERVE Email: [email protected]: www.interserve.comTel: 020 7902 2000Address: Capital Tower, 91 Waterloo

Road, London, SE1 8RTProfile: Interserve is one of the worlds

foremost support services and construction companies. Based in the UK with revenue of 1.9bn and a workforce of nearly 50,000 people, we are a trusted partner in both the public and private sector. We have expertise in developing tailored support services solutions that maximise planned spending to deliver best value and drive real service improvements.

DIRECTORY CLEANING

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FMworld Buyers' Guide 201233www.fm-world.co.uk

ALPHA FACILITIES PLUS

ANABAS Email: [email protected]: www.anabas.co.ukTel: 0844 576 3727Address: 30 Ellerbeck Court, Stokesley

Business Park, Stokesley, North Yorkshire, TS9 7DJ

Profile: Anabas delivers flexible FM solutions to the retail, leisure and corporate sectors. From cleaning to mechanical and electrical maintenance, be it window cleaning or the provision of a centralised helpdesk our bespoke systems and processes provide clients with a proactive and focused service.

ANTI-PEST ENVIRONMENTAL SERVICES


BERNARD WILLIAMS ASSOCIATES

BRILLIANT BINS SANITARY BINS

CDP ENVIRONMENTAL

CHARTER SELECTION

CONTAIN-ER PROTECTION SOLUTIONS

CRESSWELL OFFICE SERVICES

CSP

DEEPCLEAN HYGIENE SOLUTIONS

DELPHIS ECO

DUSSMANN SERVICE UK

EASTERN FACILITIES MANAGEMENT SOLUTIONS

ECO-WORKS

EMPRISE SERVICES Email: [email protected]: www.emprise.co.ukTel: 020 7549 0800Address: 186 City Road, London, EC1V

2NTProfile: Emprise is a leading support

services company specialising in cleaning and security with an excellent track record of delivering high quality solutions. Emprise has a turnover of circa 90 million and employs over 7,400 people to deliver a range of integrated support services to clients on a national basis.

ENHANCE OFFICE CLEANING

EUREST SERVICES Email: narinder.gill@compass-group. co.ukWebsite: www.compass-group.co.ukTel: 01932 575781

EUROPA SUPPORT SERVICES

Email: [email protected]: www.europa-services.co.ukTel: 01707 325 324

FUTURES SUPPLIES & SUPPORT SERVICES

DIRECTORY CLEANING


www.fm-world.co.uk34FMworld Buyers' Guide 2012

ISS FACILITY SERVICES INTEGRATED SOLUTIONS

JOHNSON CONTROLS, GLOBAL WORKPLACE SOLUTIONS

JULIUS RUTHERFOORD & CO.

KIER SERVICES FACILITIES MANAGEMENT Email: facilities.businessdevelopment@ kier.co.ukWebsite: www.kier.co.ukTel: 01256 352 361Address: Southern Cross, Basing View,

Basingstoke, Hampshire, RG21 4HG

Profile: Kier Services Facilities Management provides integrated facilities management, hard services and soft services throughout the UK. We work with our customers to understand their business, working together to develop bespoke solutions supported by our in-house expertise and extensive knowledge, delivering a full range of support services.

LANDMARK FACILITIES MANAGEMENT

LANES GROUP LANES FOR DRAINS Email: [email protected]: www.lanesfordrains.co.ukTel: 0800 526 488

LCC SUPPORT SERVICES Email: [email protected]: www.lccss.co.ukTel: 01277 268 899Address: LCC House, The Old Pump

Works, Great Warley Street, Great Warley, Brentwood, Essex, CM13 3JR

Profile: LCC Support Services is a privately owned, quality driven cleaning and support services provider with an innovative approach to operating in todays working environment. With our headquarters based in Essex and satellite offices in Coventry, Manchester, Southampton and Scotland we are well positioned to operate on a national basis.

NORLAND MANAGED SERVICES

Email: info@norlandmanagedservices. co.ukWebsite: www.norlandmanagedservices. co.ukTel: 020 7871 9100Address: City Bridge House, 57

Southwark Street, London, SE1 1RU

Profile: Norland is a leading provider of hard services-led FM, with a network of regional offices throughout the UK and Ireland. Dedicated teams of highly trained and experienced staff maintain and enhance the capital assets of major national and global businesses, ranging from single floors in multi-occupied buildings to substantial estates.

DIRECTORY CLEANING


FMworld Buyers' Guide 201235www.fm-world.co.uk

MUSANADAH FM

OCEAN GROUP HOLDINGS

OCS GROUP UK Email: [email protected]: www.ocs.co.ukTel: 0844 846 7608Address: Tilgate Forest Business Park,

Brighton Road, Crawley, RH11 9BP

Profile: OCS Group is an international facilities services provider, employing over 63,000 people worldwide. It provides a wide range of services, including catering, security, cleaning, engineering, horticulture, hygiene, waste management and pest control. An emphasis on people, training and continuous improvement, ensures client relationships are built on collaboration and trust.

PEARTREE CLEANING SERVICE

PEST PREVENTION & CLEANING

PESTOKILL PEST CONTROL

Email: [email protected]: www.pestokill.co.ukTel: 0870 066 0999

PHOSTERS FS

OFFICE DEPOTEmail: [email protected]: www.officedepot.co.uk/Address: 501 Beaumont Leys Lane,

Leicester, LE4 2BNTel: 0844 412 3335Profile: Office interior design, fit out and

install, office furniture, cleaning supplies, catering supplies, winter products, grit and rock salt, H&S and PPE supplies, managed print services, print rooms, we will take care of your business needs.

PLASTIC SURGEON Email: [email protected]: www.plastic-surgeon.co.ukTel: 0845 141 0000Address: National Headquarters, Blue

Waters House, Pottery Road, Bovey Tracey, Devon, TQ13 9DS

Profile: Plastic Surgeon, BIFM Innovation in Products winner, provides cosmetic repair for interior and exterior surfaces in the built environment. We repair cracks, dents, chips, splits and stains on: uPVC, glass, wood, stone and brick, metal and foil, ceramic and enamel. Save time, money and the environment.

DIRECTORY CLEANING


www.fm-world.co.uk

PRO-ACTIVE PEST MANAGEMENT SERVICE (PPMS) Email: [email protected]: www.ppestms.co.ukTel: 0800 027 3441

ROBERTSON FACILITIES MANAGEMENT Email: [email protected]: www.facilitiesmanagement. robertson.co.ukTel: 01786 431 600Address: Robertson House, Castle

Business Park, Stirling, FK9 4TZProfile: Robertson Facilities

Management (RFM) is an innovative company formed in 2000 which continually drives new standards in the delivery of FM services. The award-winning business has an extensive portfolio of public and private sector clients, delivering bespoke solutions across private and public facilities throughout the UK.

SCOTTISHPOWER

SERVEST GROUP Email: [email protected]: www.servest.co.ukTel: 0800 614 678

ROLLRIGHT FACILITIES Email: [email protected]: www.rollright.co.ukTel: 01608 643 330Address: 9 Astley House, Cromwell

Business Park, Banbury Rod, Chipping Norton, OX7 5SR

Profile: Facilities management is about providing you with an expertly-managed solution. Expertise, talent, dedication and excellent people-management skills are the key to running a successful facility. Rollrights bespoke approach will combine our expertise with your aspirations.

SITEXORBIS

SODEXO Email: [email protected]: www.uk.sodexo.comTel: 020 3116 4243Address: One Southampton Row, London,

WC1B 5HAProfile: Sodexo is one of the fastest

growing cleaning providers. We recognise cleaning as a science and a professional service. Our cleaning offers are tailored to specific client needs within both the public and private sectors. Sodexo has offered cleaning as a service in the UK for more than fifty years.

SWIFTCLEAN ENVIRONMENTAL

DIRECTORY CLEANING

36FM World Buyers' Guide 2012


www.fm-world.co.uk

SZERELMEY STONEWORK AND RESTORATION Email: [email protected]: www.szerelmey.comTel: 020 7735 9995Address: 369 Kennington Lane, Vauxhall,

London, SE11 5QYProfile: Szerelmey offer a range of

refurbishment and new build services including: design and installation of stonework for external cladding, load-bearing masonry, hard landscaping, interior fit-out and full faade packages. Restoration services include surveys, sample cleaning, full envelope clean and repair with multiple facade packages undertaken as principal contractor.

TEMCO SERVICES Email: [email protected]: www.temco-services.co.ukTel: 01895 520 370Address: 10-11 High Street, Uxbridge, UB8

1JNProfile: Based in the City of London

and Uxbridge, Temco Services provides contract cleaning and facility services in a wide range of environments at the highest levels, from medical clean rooms, to daily office cleaning, in commercial and industrial environments, in both the private and public sectors.

TIBARD

TIMBERSTONE CARPET MAINTENANCE

TURNER & TOWNSEND Email: [email protected]: www.turnerandtownsend.comTel: 020 7544 4000

TURQUOISE CLEANING COMPANY

WORKPLACE FACILITIES MANAGEMENT

DIRECTORY CLEANING



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.%7,/'/.%77%"3)4%.%7"%.%&)432EGISTERWITH ATWWWEUROFMORGeuropean FM insight

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CONSTRUCTION

Category sponsor


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Real success is the success you share

Sustainable facilities management solutions for todays business challenges.

Delivering outstanding asset management and customer- facing solutions, driven by an uncompromising commitment to your success.

VINCI Facilities is part of VINCI, the worlds leading concessions and construction company.

www.vincifacilities.com Tel. 01923 478400 Email: [email protected]

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AGGREKO UK Email: [email protected]: www.aggreko.co.ukTel: 0845 824 7365Address: Orbital 2, Voyager Drive,

Cannock, Staffordshire, WS11 8XP

Profile: Aggreko is the global leader in rental power and temporary power solutions. We provide 24/7, 365 service from our national rental centre and nationwide service centres for planned and emergency hires. A contingency planning service is provided following a free site survey.

ALEXANDERS REMOVALS AND STORAGE Email: [email protected]: www.alexandersremovals.co.ukTel: 0333 800 2323

ARGENT FM

ASAP FIRE SYSTEMS

BBC FIRE PROTECTION

CHARTER SELECTION

CLARKES SAFETY MIRRORS

DATARA MANAGEMENT SOLUTIONS

DAVIS LANGDON, AN AECOM COMPANY

DOORCONTROLSDIRECT

DORSET ARCHITECTURAL IRONMONGERS

ELECSYS

COLLEGE OF ESTATE MANAGEMENT Email: [email protected]: www.cem.ac.ukTel: 0800 019 9697Address: College of Estate Management,

Whiteknights, Reading, RG6 6AW

Profile: CEM is the leading provider of supported distance learning for real estate and construction professionals. CEM courses include the Postgraduate Diploma/MSc in facilities management. This course is designed for practicing facilities managers in the private, public or voluntary sectors from any industry. To further your career, contact our enquiries team.

ELEVATOR SUPPLY DIRECT

GATESHEAD COUNCIL LOCAL ENVIRONMENTAL SERVICES

GLOBAL FACILITIES PARTNERSHIPS

GREEN-TECH

H&J MARTIN

INTERFACEFLOR

DIRECTORY CONSTRUCTION


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INVIRON Email: [email protected]: www.inviron.co.ukTel: 01217 797 005

LANES GROUP LANES FOR DRAINS Email: [email protected]: www.lanesfordrains.co.ukTel: 0800 526 488

ODM

PERMAFLOR

PERMAFLOR RAISED ACCESS FLOORING

PEST PROTECTION SERVICES (SCOTLAND) Email: [email protected]. co.ukWebsite: www.pestprotect.co.ukTel: 0141 889 5113Address: Unit 17, Abercorn Industrial

Estate, Abercorn Street, Paisley, Renfrewshire, PA3 4AY

Profile: Pest Protection Services is Scotlands largest independent pest control company. Providing a comprehensive pest control service since 1981, we supply many of the largest organisations throughout the country. Our reporting system is electronic with secure internet access. We are also recognised as leaders in specialist bird deterrent solutions and systems.

PNA ASSOCIATES

PLASTIC SURGEON Email: [email protected]: www.plastic-surgeon.co.ukTel: 0845 141 0000Address: National Headquarters, Blue

Waters House, Pottery Road, Bovey Tracey, Devon, TQ13 9DS

Profile: Plastic Surgeon, BIFM Innovation in Products winner, provides cosmetic repair for interior and exterior surfaces in the built environment. We repair cracks, dents, chips, splits and stains on: uPVC, glass, wood, tone and brick, metal and foil, ceramic and enamel. Save time, money and the environment.

ROBERTSON FACILITIES MANAGEMENT Email: [email protected]: www.facilitiesmanagement. robertson.co.ukTel: 01786 431 600Address: Robertson House, Castle

Business Park, Stirling, FK9 4TZProfile: Robertson Facilities Management

(RFM) is an innovative company formed in 2000 which continually drives new standards in the delivery of FM services. The award-winning business has an extensive portfolio of public and private sector clients, delivering bespoke solutions across private and public facilities throughout the UK.




www.fm-world.co.uk

SWEGON

SKANSKA FACILITIES SERVICES

Email: [email protected]: www.skanska.co.ukTel: 01923 776 666Address: Maple Cross House, Denham

Way, Rickmansworth, Hertfordshire, WD3 9AS

Profile: Skanska Facilities Services is the FM provider of Skanska UK, dedicated to FM services satisfying a wide range of customers in the public and private sectors. Our values are: zero accidents, zero ethical breaches, zero environmental impacts, zero losses and zero defects. Contact us for sustainable and futureproof solutions.

TEKOMEK HTN

THE MANAGEMENT RECRUITMENT GROUP

TURNER & TOWNSEND Email: [email protected]: www.turnerandtownsend.comTel: 020 7544 4000

SZERELMEY STONEWORK AND RESTORATION Email: [email protected]: www.szerelmey.comTel: 020 7735 9995Address: 369 Kennington Lane, Vauxhall,

London, SE11 5QYProfile: Szerelmey offer a range of

refurbishment and new build services including: design and installation of stonework for external cladding, load-bearing masonry, hard landscaping, interior fit-out and full faade packages. Restoration services include surveys, sample cleaning, full envelope clean and repair with multiple facade packages undertaken as principal contractor.

VINCI FACILITIES Email: [email protected]: www.vincifacilities.comAddress: Radius House, 4th Floor, 51

Clarendon Road, Watford, Hertfordshire, WD17

Tel: 01923 478400Profile: Sustainable facilities

management solutions for todays business challenges. Delivering outstanding asset management and customer facing solutions, driven by an uncompromising commitment to your success.




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WEATHERITE Email: [email protected]: www.weatheritegroup.comTel: 01922 741641Address: Weatherite House, Westgate

Park, Tintagel Way, West Midlands, WS9 8EX

Profile: Weatherite Building Services has over 39 years experience in the design, project management and installation of all aspects of building services. The companys unrivalled level of expertise enables us to undertake a wide range of building services work including all aspects of commercial air conditioning, heating, kitchen ventilation, and all aspects of M&E works.




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ENERGY MANAGEMENT

Category sponsor


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Have you taken the time to consider what might happen if you were to have a major power outage or your temperature control systems failed? What will you do if this happens at night? Do you know what you need? Who will you call?

Failing to plan what temporary equipment is needed in an emergency, or where it will be placed or getting authorisation to hire it, will lead to excessive downtime and disruption as well as lost productivity and revenue.

Aggreko, the global leader in temporary power and temperature control systems, offers a FREE site survey of your sites power and temperature control requirements. As part of Aggrekos contingency planning service the survey will be used to formulate your bespoke contingency plan, which can be renewed annually.

With a true 24/7, 365 service from the National Rental Centre, you can be assured of a rapid response, minimal disruption and the peace of mind that you have the vital back up you need.

Rental of silenced generators 15 2100 kVA

Water chillers up to 1500 kW, uid off to -40C

R22 swap out solutions

Temporary cooling towers

Heating and drying solutions

Dehumidication solutions

24/7, 365 emergency response

Fully ADR compliant fuel management

Emergency planning with confidence

Contact our National Rental Centre now for a FREE site survey

08458 24 7 [email protected] www.aggreko.co.uk

11/11AGG177-2

Aggreko UK Ltd, Aggreko House, Orbital 2, Voyager Drive, Cannock, Staffordshire, WS11 8XP

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DIRECTORY ENERGY MANAGEMENT

A F CONSULTING (PFI SUPPORT)

AGENTS4RM INTERNATIONAL


Cannock, Staffordshire, WS11 8XP

Profile: Aggreko is a leader in rental power and temporary power solutions. We provide 24/7, 365 service from our national rental centre and service centres for planned and emergency hires. A contingency planning service is provided following a free site survey.

ARROW ENERGY SOLUTIONS

AZUR SOLAR Email: [email protected]: www.azur-solar.co.ukTel: 01753 257 410Address: 245 Buckingham Avenue,

Slough, Berkshire, SL1 4PJProfile: AZUR SOLAR delivers

technologically advanced turnkey solar photovoltaic solutions on commercial and residential roofs throughout the country. These represent the future for clean, efficient, economic, cost effective and ecologically sustainable energy production. Since 2005, we have distributed modules and components to UK installers and dealers.


ARGENT FM

BLUE MOUNTAIN WATER Email: [email protected]: www.onewater.co.ukTel: 0800 071 0010Address: PO BOX 4104, Edgbaston,

Birmingham, B16 8DQProfile: With over 20 years experience

of providing local and national service, Blue Mountain Water offer the largest range of energy efficient drinking water solutions including bottled and mains-fed water coolers, Corporate Hospitality and Water Boilers. We are ISO9001, ISO14001 and EDWCA accredited and offer a price-match guarantee.

BURTONWOOD GENERATOR & SWITCHGEAR SERVICES Email: [email protected]: www.burtonwoodgroup.comTel: 01744 814 444

BUSINESS COST CONSULTANTS

CADMELEON UK

CHARTER SELECTION

CMR CONSULTANTS

COFELY Email: [email protected]: www.cofely.co.ukTel: 020 7633 2300

DATARA MANAGEMENT SOLUTIONS


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organisations with advice and training on health, safety and environmental compliance. We ensure our customers have all the information they need to manage safe and sustainable environments, giving complete confidence in their strategies and operations.

ERGOPLUS FACILITIES Email: [email protected]: www.ergoplusfacilities.co.ukTel: 020 3137 3434Address: 22 Rockfel Road, Hungerford,

RG17 8NGProfile: ErgoPlus provides client focused

facilities management services as: contractors delivering fully integrated hard and soft services, project managers delivering installations, relocations, refurbishments and consultants offering strategic and tactical advice. We deliver innovation and added value to our clients through experience and personal attention of our directors.

HILSON MORAN Email: [email protected]: www.hilsonmoran.comTel: 020 7940 8888Address: Shackleton House, 4

Battlebridge Lane, London, SE1 2HP

Profile: Hilson Moran is a leading multi-disciplinary consultancy for the built environment. It applies the latest design techniques, technology and innovation to its work in the design, procurement,

DAVIS LANGDON, AN AECOM COMPANY

DOVETAIL FM RECRUITMENT

Email: [email protected]: www.fm-recruitment.co.ukTel: 01635 43100

E.ON BUSINESS ENERGY Email: [email protected]: www.eonenergy.com/corporatesTel: 0800 508 8060

ELECSYS

ELEVATOR SUPPLY DIRECT

EMCOR UK

ENER-G PROCUREMENT

ENER-G SOLUTIONS (UK)

FM CONSULTANCY

GVS ASSIST Email: [email protected]: www.gvs.co.ukTel: 0845 504 0466

H&J MARTIN

HILLYARD ASSOCIATES

ELEMENTUS Email: [email protected]: www.elementus.comTel: 0844 800 7705Address: 26 Redkiln Way, Horsham, West

Sussex, RH13 5QHProfile: Elementus is an independent

workplace compliance consultancy. We have over 25 years experience in supporting



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occupation and operation of buildings.The firms expertise spans new-build, fit-out and refurbishment in the public and private sectors.

INVIRON Email: [email protected]: www.inviron.co.ukTel: 01217 797 005

INTERSERVE Email: [email protected]: www.interserve.comTel: 020 7902 2000Address: Capital Tower, 91 Waterloo

Road, London, SE1 8RTProfile: Interserve is one of the worlds

foremost support services and construction companies. Based in the UK with revenue of 1.9bn and a workforce of nearly 50,000 people, we are a trusted partner in both the public and private sector. We have expertise in developing tailored support services solutions that maximise planned spending to deliver best value and drive real service improvements.

ISS FACILITY SERVICES PROJECT SOLUTIONS

JACOBS UK ADVANCED PLANNING GROUP

JOHNSON CONTROLS, GLOBAL WORKPLACE SOLUTIONS

KEY FACILITIES MANAGEMENT

Email: [email protected]: www.key.fm

JUDD FARRIS Email: [email protected]: www.juddfarris.comTel: 020 7845 5770Address: Kean House, 6 Kean Street,

Covent Garden, London, WC2B 4AY

Profile: Judd Farris are specialists in facilities and property recruitment delivering flexible and tailored solutions to match your current needs. Working on an International basis our experienced consultants offer comprehensive advice to both candidates and clients. We recruit on both an interim and permanent basis across all levels.

MACE MACRO Email: [email protected]: www.macemacro.comTel: 020 7068 6115Address: Atelier House, 64 Pratt Street,

London, NW1 OLFProfile: Mace Macro is an award winning,

dynamic business that delivers value to our clients by enhancing their working environment, leading to improved productivity. Macros services span the entire property lifecycle, from strategic advice on how best to design an office, right through to day-to-day helpdesk and operational management.

MOTIVAIR COMPRESSORS

MUSANADAH FM



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PENTAGON PROTECTION

PLATINUM FACILITIES & MAINTENANCE SERVICES

NORLAND MANAGED SERVICE

Email: info@norlandmanagedservices. co.ukWebsite: www.norlandmanagedservices. co.ukTel: 020 7871 9100Address: City Bridge House, 57 Southwark

Street, London, SE1 1RUProfile: Norland is a leading provider

of hard services-led FM, with a network of regional offices throughout the UK and Ireland. Dedicated teams of highly trained and experienced staff maintain and enhance the capital assets of major national and global businesses, ranging from single floors in multi-occupied buildings to substantial estates.

PLANON SOFTWARE Email: tim.clapham@planonsoftware. comWebsite: www.planonsoftware.com/ukTel: 01273 823 557Address: Victoria House, 125 Queens

Road,Brighton, BN1 3WBProfile: Planon is a global software

provider that enables organisations to solve their facility management and corporate real estate challenges in the most effective way by providing superior software solutions and a definable ROI business case. The Planon series of solutions include facility and space management, maintenance management, and services management.

PAXTON

KIER SERVICES FACILITIES MANAGEMENT Email: facilities.businessdevelopment@ kier.co.ukWebsite: www.kier.co.ukTel: 01256 352 361Address: Southern Cross, Basing View,

Basingstoke, Hampshire, RG21 4HG

Profile: Kier Services Facilities Management provide integrated facilities management, hard services and soft services throughout the UK. We work with our customers to understand their business, working together to develop bespoke solutions supported by our in-house expertise and extensive knowledge, delivering a full range of support services.

LINAKER Email: [email protected]: www.linaker.comAddress: Darby House, Bletchingley Road,

Redhill RH1 3DNTel: 01332 294 288Profile: Linaker are nationwide specialists

in mechanical and electrical maintenance and renewable energy solutions specialists offering expertise in air-conditioning, heating, renewable products, mechanical and electrical services. We proudly deliver an excellent, local and personal service to over 700 properties in the UK.



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QUANTEC ELECTRICAL INSPECTION AND TESTING Email: [email protected]: www.quantectest.co.ukTel: 01634 865 750Address: 1 The Oaks, Revenge Road,

Lordswood, Chatham, Kent, ME5 8LF

Profile: Specialist fixed wire testing, PAT, thermographic surveys and load monitoring delivered competitively and at best value. Our client-focused teams service FM companies, public sector and private organisations, providing a reliable, quality and timely service. Continually enhanced secure reporting systems can be accessed via the internet. NICEIC, ISO9001, ISO14001, CHAS accreditation.

QUBE GLOBAL SOFTWARE Email: [email protected]: www.qubeglobal.comTel: 020 7726 3200Address: 9 King Street, London, EC2V

8EAProfile: Planet is the leading FM

software solution. Planet FM software provides an end-to-end view of facilities management processes, business intelligence and energy management tools. Manage soft and hard services, track progress and measure service level performance with our multi-disciplined helpdesk and enhance customers experience with a web interface.

RESULT FACILITIES MANAGEMENT

SCOTTISHPOWER

SERVICE WORKS GROUP Email: [email protected]: www.swg.comTel: 0208 877 4080

SG SERVICES LDA SHENTONGROUP

SITEXORBIS

SGP PROPERTY & FACILITIES MANAGEMENT Email: [email protected]: www.sgp.co.ukTel: 0116 201 6800Address: Enterprise House, Sunningdale

Road, Leicester, LE3 1URProfile: SGP provides a range of

services that help you make the right facilities and property management choices for you and your organisation. We work in three simple stages: understanding the problem, designing and advising on the right solution, and delivering and reporting results.

SOLAR-LOG UK

SPIE MATTHEW HALL

SWEGON

SKANSKA FACILITIES SERVICES

Email: [email protected]: www.skanska.co.ukTel: 01923 776 666Address: Maple Cross House, Denham

Way, Rickmansworth,



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Hertfordshire, WD3 9ASProfile: Skanska Facilities Services is

the FM provider of Skanska UK, dedicated to FM services satisfying a wide range of customers in the public and private sectors. Our values are: zero accidents, zero ethical breaches, zero environmental impacts, zero losses and zero defects. Contact us for sustainable and futureproof solutions.

SODEXO PROPERTY SOLUTIONS

Email: [email protected]: www.uk.sodexo.comTel: 0113 821 6000Address: 3200 Century Way, Thorpe

Park, Leeds, West Yorkshire, LS15 8ZB

Profile: Sodexo Property Solutions (formerly the asset management business of Atkins), offers consulting expertise, specialist managed services and bespoke systems technology. This range of professional services allows clients to save cost, improve service quality and manage their property portfolios more effectively by providing them with complete transparency across their estates.

TEKOMEK HTN

UNITE TECHNOLOGIES Email: [email protected]: www.unitetechnologies.comTel: 0845 271 0130Address: 1st Floor, 9 Devonshire Square,

London, EC2M 4YFProfile: The Unite Technologies Facilities

Energy Management solution monitors from building point of

entry to an individual piece of equipment /payload. Granular real-time /historical energy data provides information /reporting to manage/reduce energy costs, CO2 footprint and optimisation of energy performance, business continuity and accurate billing.

VINCI FACILITIES Email: [email protected]: www.vincifacilities.comAddress: Radius House, 4th Floor, 51

Clarendon Road, Watford, Hertfordshire, WD17

Tel: 01923 478400Profile: Sustainable facilities management

solutions for todays business challenges. Delivering outstanding asset management and customer facing solutions, driven by an uncompromising commitment to your success.

VOKES AIR

WEBLIGHT

WORKPLACE LAW Email: [email protected]: www.workplacelaw.netTel: 0871 777 8881Address: 110 Hills Road, Cambridge, CB2

1LQProfile: Workplace Law are specialists

in employment law, health and safety and environmental management. An established market leader in the provision of information, training, consultancy and support services, we help organisations in the FM sector go beyond compliance in the workplace and build a better future.




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FABRIC/M&E MAINTENANCE


Category sponsor

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so much more than great foodWhen you outsource your services to Sodexo, youll join over one million people whose lives we enhance every day.

As experts in providing exible and scaleable facilities management solutions, we provide a range of comprehensive

service solutions that will help you concentrate on what you do best. Our self delivery model means that we quickly

become key players in your team and our experience ensures that well be talking your language in no time at all. In fact,

were ready to talk to you today. Call us now on 020 7535 7400 or visit us online at www.sodexo.com

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FM World Buyers Guide 2012

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Transcript of FM World Buyers Guide 2012