CONDUITBuilding. Leading. Growing.

NOTE FROM ROY

Client Services is taking your calls

The unit once known as Work Control Centre and/or Service Centre is taking on a new name to reflect an enhanced service offering to our own Division members and clients on campus.

Client Services has been adopted as the new title, coming into effect as of the beginning of this year.

The Client Services Coordinators will continue to provide stakeholders, including our own staff with the same

great service. They will continue to take in-bound phone calls and create work orders, as well as completing internal/contractor key requests.

The new title signifies an improved approach to engaging our customers. One of the main offerings will feature a random customer survey. A short questionnaire will be distributed to clients seeking their satisfaction with the level of service they received.

The survey will come as a follow up phone call from Client Services Coordinators, Marc Stewart, Luiza Grobowski, or Daniel Trudgeon.

Administrative Officer, Tracey White-Lockwood, oversees Client Services and has high expectations for the newly-titled unit.

“Our responsibility to our clients doesn’t end when the work order is complete,” she says. “We are developing a mechanism to randomly survey clients following work, with the goal of improving the overall experience.”

While the name Client Services is already in effect, it is expected the new client feedback processes will begin early in the new year.

Refresh Conference

Dear colleagues,

I encourage everyone to attend at least one of the available sessions at this year’s Refresh: 2013 Western Staff and Leader’s Conference at the end of the month.

Staff can access registration from the conference website beginning Monday, February 4. Since registration is an online process, I ask all supervisors to actively assist staff members who don’t have regular access to the internet in getting signed up.

I value these types of learning opportunities and making time available to all Facilities Management staff is a priority to me.

Sincerely,

Roy Langille Associate Vice-President Facilities Management

Facilities Management’s Information Pipeline - February 2013

Little adjustements having big impacts

When everything has a place and is in its place, it makes for a more efficient and safer work area.

For caretakers Wes Dabrowski, Jim Cameron, Igor Gregorev, and Kata Sesar from Somerville House that became the rationale of reorganizing their equipment room.

“We can easily walk in and find exactly what we need,” says lead hand, Jim Cameron. “It seems so logical, but in the past we would store supplies whereever, as they arrived.”

The large storage closet holds the majority of the buildings cleaning supplies and equipment. It includes cleaning solutions, brooms and pads, floor scrubbers and discs, light bulbs, and more.

Cameron also points out that it’s easier to know when supplies are running low.

“A quick scan of the shelves and we can see what we are running low on,” he says.

The newly arranged space has become a much safer works area, as well. Careataking Supervisor, Glenn Silver emphasizes that while the WorkWell audit was completed long ago, there is still a need to follow those recommendations.

“We have made giant strides to comply with the WorkWell audit,” says Silver. “These little adjustments will help us maintain that improved track record.”

Silver notes that other seemingly small initiatives are being sought to eliminate days lost due to injury.

Last year’s Occupational Health and Safety injury log was typical, reporting that the vast majority of days lost were attributed to strains and over exertion. It remains the Division public enemy number one and the motivation for safety measures moving forward.

Caretakers in the Visual Arts Building are testing new mop systems. Reducing equipment weight, accommodating posture and eliminating strain on the body are some of the ergonomic features being sought to replace the currently used standard bucket and mop.

Other key features that would improve the system include mops with wider

cleaning surface, in-bucket filter requiring less water replacing, and washable scrubbing pads.

“We haven’t decided on a new system yet - just putting some of the better options in the hands of our staff,” says Silver.

<Top> Wes Dabrowski and Jim Cameron are finding the newly reorganized equipment closet to have significant impact on day-to-day caretaking operations.

<Middle> Devleta Delic tests a new mopping system designed to reduce strain and improve proficiency.

<Right> New systems may include a washable scrubbing pad. In this example, coloured drying tabs can be used to designate specific usages, eliminating the potential for cross contamination.

Projects crew renovating SSB

When getting the best crew to renovate its own building, Facilities Management didn’t need to look any further than the its own Projects team. The expert group comprising of electricians, control

mechanics, carpenters, and painters got the nod to complete FMs current update between other jobs on campus.

The renovations will create an open area on the second floor, capturing the flow of visitor traffic. A welcome centre will be the main feature of the new space.

The renovation will continue to create more functional space in the lower level

as well. As our Division continues to grow, narrowing our focus on our customers, we have seen our space needs change. These improvements come five years after our building was erected.

Below are some pictures of the original construction - our new home in 2008. Over the next few editions, picture from the new renovations will be shared.

1 - Lower floor - back tower, looking into the mechanical shop (January 2008) | 2 - Front tower, construction along Western Road (July 2007) | 3 - Front tower, the spiral staircase assembly (February 2008) | 4 - Back tower, connecting bridge beam delivery (June 2007) | 5 - Lower floor - back tower, looking towards Saugeen-Maitland (August 2007) | 6 - Second floor - back tower, project administration cubicles (August 2008)

1 2 3

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5 6

Changes; Purchase Order Requisitions

As of January 1st 2013 all purchase order requisitions processed through Avantis will be handled through Mitch Young’s staff in stores for your convenience.

Please make sure the requisitions have been properly authorized with two different signatures and all charge codes are complete for smooth and seamless processing.

Staff and Leader’s Conference

Refresh! That’s the theme for this year’s Western Staff & Leaders’ Conference. Keynote speaker attendees will hear from engaging speakers sure to spark new thinking and renew creativity. Or take a tour and explore some of Western’s treasured facilities and learn more about the innovative work that happens right here on campus. You are encouraged to join your colleagues and hit your Refresh button!

Refresh is open to all Western staff and leaders and is funded by the University. There is something for everyone: attend one session or as many as you can. Most conference sessions will be held in the Social Science Centre (SSC), with some sessions offered at other locations around campus.

Online registration begins February 4, 2013 at 9:00am.

Total Days Lost: 2012 Report

In seven of the twelve months last year, Facilities Management recorded zero days lost due to injury. It’s worth repeating ... seven

months of zero lost days.

Even more impressive; on average, our Division registered 2.8 days lost per month. That is the lowest it has been since reporting began in 2004. In fact, in 2004, we recorded more than 25 times that average and never had a month with fewer than 47 days lost due to injury. The Division has come a long way, and safety is as important as it was the day WorkWell auditors left.

Annoucement/News shortsSpring Safety Training ScheduleSeminar Date & Time Location

Asbestos Awareness for Trades March 22 9:00-12noon SSB 4210

Asbestos Awareness for Caretakers March 27 2:30-3:30 April 8 2:30-3:30

SSB 4210 SSB 4210

Confined Space Entry March 6 8:30-1:30 SSB 4210

OHS Act for Supervisors/Lead Hands and Project Managers/Coordinators

March 20 9:00-12noon April 26 9:00-12noon May 22 9:00-12noon June 26 9:00-12noon

SSB 4220 SSB 4220 SSB 4220 SSB 4220

Electrical Awareness for non- electricians

March 14 1:00-2:30 April 8 9:00-10:30

SSB 4210 SSB 4210

Manual Material Handling (Ergonomics)

March 18 2:30-3:30 April 2 9:00-10:00

SSB 4210 SSB 4210

Elevating Work PlatformsMarch 8 10:00-11:30 April 4 10:00-11:30 April 18 1:30-3:00

FM Stores FM Stores FM Stores

Fall Protection March 11 9:00 -11:00 March 25 1:00-3:00

SSB 4210 SSB 4210

Laboratory Safety March 13 3:00-4:00 March 18 11:00-12:00

SSB 4210 SSB 4210

Ladder SafetyMarch 11 11:00-12:00 March 25 3:00-4:00 April 2 10:00- 11:00

SSB 4210 SSB 4210 SSB 4210

Lock-out / Tag-out March 4 2:00-3:30 April 16 10:00-11:30

SSB 4210 SSB 4210

Personal Protective Equipment March 13 9:00-11:00 SSB 4210

Policies and Procedures March 15 9:00-11:00 SSB 4210

Self-Contained Breathing Apparatus April 30 2:00-3:30 May 15 9:00-10:30

SSB 4220 SSB 4220

Spills Management May 29 9:00-11:00 SSB 4220

Transportation of Dangerous Goods May 8 9:00-11:00 SSB 4220

WHMIS March 13 1:00-3:00 March 18 9:00-11:00

SSB 4210 SSB 4210

Safety Training Seminars Schedule (Spring 2013)

Asbestos Awareness for Caretakers March 18 6:30-7:30 SSB 4210

Electrical Awareness March 25 5:30-7:00 SSB 4210

Laboratory Safety March 11 6:30-7:30 SSB 4210

Ladder Safety March 18 5:30-6:30 SSB 4210

Manual Material Handling (Ergonomics)

March 11 5:30-6:30 SSB 4210

Personal Protective Equipment February 25 5:30-7:30 SSB 4210

WHMIS March 4 5:30-7:30 SSB 4210

http://www.uwo.ca/hr/learning/required/index.html

Please register with Alda Reis, extension 83301. For those who require additional seminars, have a comment or suggestion, please call Tony Hammoud at extension 88730, cell 519-521-8444 Other courses are available from OHS, to view please click on the link below:

Evening Seminars

Evening seminars

Please register with Alda Reis, extension 83301. For those who require additional seminars, have a comment or suggestion, please call Tony Hammoud at extension 88730, cell 519-521-8444 Other courses are available from OHS: http://www.uwo.ca/hr/learning/required/index.html

ZERO DAYS LOSTDU TO ACCIDENTAL INJURY