Family Assistance Center

(573) 596-0212

Emergency Operations Center

(573) 563-4045

Updated: 10 Jan 11

Table of Contents

Family Assistance Center…………………………….……. pg. 1

Military and Family Life Consultants……………………….pg. 1

Behavioral Health Services……………………………...….pg. 1

Directorate of Emergency Services………………………..pg. 2

Claims…………………………………………………………pg .3

Services (DOL, mail, laundry, etc)..…………………..……pg. 4

Lost & Found …………………………..……………………pg. 4

School information…………………………………………...pg. 5

Childcare………………………………………………………pg. 6

Local Community Assistance………….……………………pg. 6

Donation Distribution………………………………………..pg. 7

Contact Information………………………………………….pg. 8

Town Hall Meeting – Monday & Wednesday 1800 at

StoneGate Community Center (until further notice)

Family Assistance Center Army Community Service Center,

Building 486, Replacement Avenue

573-596-0212

Operating Hours

Effective Monday, 10 Jan 11,

operational hours are 0730-1630, Mon-Fri.

• FREE Childcare available while utilizing services at the FAC

• Lending Locker (pots, pans, dishes, high chairs etc)

• Army Emergency Relief (Interest free loans)

Collection and distribution of donations at USO See page 7

Feeling Overwhelmed? Help is Available

Military and Family Life Consultants is available to help you cope with

normal reactions to the stress resulting from this event or any other stressful

event in your lives 24 – 7 – 365 & confidential

(573) 855-3269 (573) 855-3283 (573) 212-0739

Child and Youth Behavioral Consultants

(573) 337-1929 (573) 528-4928

Child and Youth Behavioral Consultants (Schools)

573 337-3030 573 337-3081

Behavioral Health Services

596-0521

General Leonard Wood Army Community Hospital (GLWACH)

Room 63 on the basement level

Open to service members and their dependents on a walk-in basis.

Hours Mon, Thurs, Fri - 7:30am to 4:30pm / Tues-Wed - 7:30am to 6pm

After hours support is available 24/7 through the GLWACH emergency

room, 596-0456.

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Emergency 911

Military Police Desk (573) 596-6141

N. Piney Hills Command Post (573) 528-3978

FLW Fire Department (Non Emergency) (573) 596-0883

Director DES, LTC Porterfield

lee.m.porterfield@us.army.mil (573) 528-3868

Deputy Director DES, Mr. Rose

don.rose@us.army.mil (573) 528-3963

Lost & Found (See page 4)

Fire Prevention Tips

Smoke Detectors:

*Check and test your smoke detectors

*If your detector is chirping or beeping replace the battery

*Notify Balfour Beatty immediately if your smoke detector does not work

Space Heaters:

*The use of gasoline, kerosene, or other flammable liquid space heaters is

prohibited.

*Portable electric space heaters are authorized

*Heaters must be UL or FM listed, labeled, and equipped with a tip-over

safety switch.

*Maintain a clearance of at least 36 inches from anything that can burn.

*Avoid using electrical heaters in area that may come in contact with water.

*DO NOT use stove as an alternate heat source, this can produce toxic

fumes.

*DO NOT use space heaters to try and thaw out frozen pipes

Candles:

*Never leave lit candles unattended (in a vacated room or when going to bed).

*Place candles on a sturdy non-combustible base away from anything that

can burn.

*Keep anything that can burn at least three feet from the flame.

*Keep children and pets away from candles.

Electricity:

*DO NOT run extension cords from your house to a neighboring house

*Stay away from all downed power lines.

*Even cable and telephone lines can deliver a deadly electrical shock if an

electric line as crossed them elsewhere in the system

*If you see or smell smoke DON’T hesitate calling 9-1-1

Directorate of Emergency Services

2

Claims

Office of the Staff Judge Advocate (573) 596-0627U.S. Army Claims Service

316 Missouri Avenue, Building 315, 2nd Floor, Rm 227,

• You have up to 2 YEARS to file a claim!

• Save ALL receipts, including lodging

• Document what you have and what you’ve lost.

• Use photos, inventories from moves etc

• Contact YOUR insurance carrier first and file a claim with them.

• Personal Claims Act may pay for damages to property after, or in lieu

of, insurance.

• Deductibles will be reimbursed.

• Automobiles, spoiled food, personal property covered.

• $100,000 limit to coverage.

• Moving costs paid under JFTR.

• Lodging expenses reimbursement OK – not to exceed 30 days.

•Per diem authorized at 100% Soldier and dependents 12 and up.

•Per diem at 50% for under 12 years old.

•Lodging = up to $78 a day. / Per diem rate = $46 a day.

•Statement of non-availability not required.

•Rental cars cost may be reimbursed for up to 4 days for determination

purposes.

•Up to 10 additional days authorized if vehicle needs replacement or repair

(14 days total).

•Time can be extended based on individual circumstances.

•One vehicle per family. Smallest class of car.

•Insurance first, receipts needed.

•Expedited Claims Recovery / Exception to Policy has been granted!

•Itemization no longer required for those who have a total or substantially

total loss

•Claims personnel will document losses by on-site inspections,

photography, detailed oral interviews, available HHG inventories

•Claims personnel will estimate total value of loss from which a settlement

will be reached

•Can still itemize if you believe that a more favorable settlement will result

•New Deductible Claim Policy / When only filing a claim for a private insurance

deductible:

•No longer to need to itemize your entire claim

•Just need to show proof that a claim has been filed and the amount of

the deductible

• Questions?? Just Call. Appointments made to meet your needs.

• Claims filing at JAG (Bldg 315) & ACS (Bldg 486) – thru Jan 9

3

4

Lost & Found

If you find items that were moved by the tornado please turn them in at the

Military Police Station, building 1000, phone 6-6141 or the North Piney

Hills Housing Area MP Command Post on Oklahoma Avenue, phone 528-

3978.

If you lost items during the tornado please check with the Military Police

Station, building 1000, phone 6-6141 or the North Piney Hills Housing Area

MP Command Post on Oklahoma Avenue, phone 528-3978.

ServicesDOL/Transportation

• Soldiers who were affected by the lost of OCIE/CIF items please contact

Michelle Jones at CIF (596-8835) and a replacement issue will be made.

• Soldiers who require uniforms should contact SJA to submit a claim for

damaged or destroyed uniforms. Once the claim is processed, uniforms may be

obtained from the Military Clothing Sales Store.

• To schedule an appointment for Household Goods, please contact the

Personal Property Office at 596-0903. Business hours are 0700-1800.

• A storage container has been placed in the Specker Parking lot for any

articles that are lost and found. Keys to the container may be obtained at the

Incident Command Post.

• Transportation will stop the dedicated bus run from Morelli Heights to any

location on the installation effective at 2000 tomorrow. Anyone who does

require transportation please call 573-596-0814, and ask for a pickup.

Food ServiceStarting Jan 5 , DFAC 2105 hours will close at 2000 hours.

DFAC 2105 Hours of Operation:

Monday – Saturday Breakfast: 0500 – 0730 / Lunch: 1100 -1230 / Dinner:

1700 -1830

Night meal: 1930 - 0230, Dinner menu served from 1930 - 2230, Breakfast

menu served: 2230 – 0230

FREE Laundry InformationFamily & MWR is providing access to washers and dryers & supplies at no cost

- Bldg 3230 - NCO Academy area

Family Housing Work Order 573-329-4000.

Mail Fort Leonard Wood Postal Service (573) 329-5909

•If there is a mailbox standing, mail IS being delivered. If you want mail

rerouted – contact the number above, or go to the FLW Post Office

•UPS & FedEx is delivering to ACS, Bldg 486

5

School Information

Waynesville Schools

School Liaison Office , 573-596-0357

Bldg. 470 Replacement Avenue.

Dr. Tom Elliot, Director 573-774-6002

Waynesville R-VI School District Transportation Office

Bus Routes:

High School/Middle School Route: 25A

Bus Stop Location

Thayer @ Williams 6:22 AM

Thayer @ Thayer 6:23 AM

Piney Hills @ Williams 6:24 AM

10 Sibert 6:25 AM

Sibert @ Delafield 6:27 AM

Delafield @ Goethals 6:28 AM

13 Goethals 6:29 AM

Goethals @ Jadwin 6:30 AM

Jadwin @ Newton Ct 6:31 AM

Jadwin @ Delafield 6:32 AM

Delafield @ Gridley Lp 6:34 AM

Delafield @ Gridley Lp Shelter 6:35 AM

Middle School 7:00 AM

High School 7:05 AM

NOTE: 2:30PM pick up from High School

Thayer Route: 78B

Bus Stop Location Pick Up

10 Sibert 7:45 AM

Sibert @ Delafield 7:46 AM

Delafield @ Goethals 7:47 AM

13 Goethals 7:48 AM

Goethals @ Jadwin 7:49 AM

Jadwin @ Newton Ct 7:50 AM

Jadwin @ Delafield 7:51 AM

Delafield @ Gridley Lp 7:53 AM

Delafield @ Gridley Lp Shelter 7:54 AM

Thayer Elementary 8:00 AM

NOTE: Leave Thayer at 3:30PM

Bus Stop Drop off between 3:45PM - 3:55PM

96

Local Community Assistance

On all three below, Soldiers need to go to their Command

Sergeant Major.

Ehrhardt Properties Room Rates

for tornado impacted Soldiers and their Families.

- Friday night only (day of tornado Dec 31, 10 ), FREE

- Each following night, as long as they need it, $49/night.

- they have three hotel properties that are pet friendly for families

with pets.

Committee of 50 has financial support available for tornado

impacted Soldiers and their Families.

Wounded Warrior Fund can provide funding to tornado impacted

Soldiers (and their Families) needing money that is not available

through other sources.

Childcare

Child, Youth & School Services

573-596-0200

Bldg. 470 Replacement Avenue

• Kids on Site care is available at Bldg 486 for those Families

conducting business at the FAC.

• Families will not be charged for KOS usage.

Child and Youth Behavioral Consultants

(573) 337-1929 (573) 528-4928

Child and Youth Behavioral Consultants (Schools)

573 337-3030 573 337-3081

7

DonationsUSOBldg. 805, Iowa Ave

573-329-2039

Mon-Sun 9:00 am-6:00 pm

Items Available at the USO:

Non-perishable Food Items (including baby food)

• Clothing - New & Used - Infant Clothing – all sizes

• Shoes – (adult, children, infant)

• Strollers / Car Seats / Bouncers / Baby Walkers

• Diapers / Baby wipes / Baby hygiene items

• Bed linens / Pillows / Blankets / Quilts

• Personal hygiene items

• Small Kitchen Appliances

• Dishware / utensils

• Washer / Dryer (2 sets)

• Children’s toys

• Bicycles

• Books (Children, youth, adult)

• Cleaning supplies / Rubber gloves

• Mops / Brooms / Dustpans

• Hazard masks, use during cleaning

• Laundry supplies

• Towels / wash cloths / dish towels

• Shower curtains

• Sanitary wipes / gel

• Toilet paper / Paper towels

• Small first aid kits

• Cat food / Litter / Dog Food

NOTE:

Donated items grow each

day, please call or check

back frequently for items

you require.

If you are looking for

specific items, please call

ACS at 596-0212 and

they will make every

attempt to located those

items for you.

Family Assistance Center (FAC) (573) 596-0212Army Community Service, Bldg 486 Replacement Ave

Emergency Operations Center (573) 563-4045

Emergency 911

Military Police (573) 596-6141

N. Piney Hills Command Post (573) 528-3978

DES Director, LTC Porterfield (573) 528-3868

DES Deputy Director, Mr Rose (573) 528-3963

Fire Department (non-emergency) (573) 596-0883

Garrison Command (573) 563-4004

Email: chuck.williams@us.army.mil (573) 452-3814 (cell)

Garrison CSM (573) 528-6737Prior to calling the Garrison CSM – please check in with your CSM.

American Red Cross Bldg496, Replacement Ave (573) 596-0300

Staff Judge Advocate 316 Missouri Ave, 2nd Floor (573) 596-0627Be sure to contact YOUR insurance Carrier first

Processing claims at ACS starting Jan 4

Balfour Beatty Communities (573) 329-3105Bldg 470 Replacement Ave, Rm 1208

Stonegate Community Center 235 Ellis St (573) 329-0122Processing claims at ACS starting Jan 4

Furniture Warehouse 2313 Railroad Ave (573) 596-0972

DOL Transportation (573) 596-0814From Morelli Height to anywhere 0600-1800

Transportation 4th MEB EOC (573) 596-1485

Contact Information for

Fort Leonard Wood Tornado Victims

8

9

Housing For packing & storing of household items (573) 596-0903

Waynesville School District – Tom Elliot (573) 774-6002

Child, Youth & School Services (573) 596-0200

School Liaison Office (573) 596-0357470 Replacement Ave

Garrison Chaplain (573) 596-4906

Behavioral Health Services (573) 596-0521

Lost Pets (or found) FLW Vet Clinic (573)596-00942399 Minnesota Ave

Animal Rescue & Foster SGT Paramore (573) 528-3421

Donation Drop Off & Distribution (573) 596-0212

Coordination thru ACS (573) 329-2039 USO - Bldg 805, Iowa Ave 12pm-6pm

Fort Leonard Wood Thrift Shop (573) 329-4707Bldg 493, Replacement Ave

M-F 9am-2pm - week of Jan 3-7 – for tornado victims only

Full Tilt Riders MC (573) 452-1180To help, move, clean debris etc.

King Solomon’s Lodge #15 (907) 223-2004Mr John Williams

Cable America (573) 336-5284

FLW Postal Service (573) 329-5909

ID Card Facility (573) 596-0744Mon – Wed & Fri 6am-4pm** / Thur 6am-12pm

**Closed for lunch 11:30am- 12:30pm

MSCoE Staff Duty Office (573) 563-6126/6127

For Updated Information:

FLW Web Page: www.wood.army.mil

MWR Web Page: www.fortleonardwoodmwr.com

MWR Facebook: www.facebook.com/mwr.ftwood

Garrison Facebook: Fort-Leonard-Wood-Garrison-Command

Contact Information Continued

MWR Marketing

1000 South Dakota Ave

Fort Leonard Wood, MO

(573) 596-0117

Information

at your fingertips