Enhancing Your Business. Advancing Your Profession

The Parcel Guy

Jerry HempsteadHempstead Consulting1724 Buckhorn PlaceOrlando, Fl 32825407-342-3825gmhempstead@aol.comHempsteadconsulting.com

CONFESSIONSOF A RECOVERINGFREIGHT PEDDLER

•In 1761, J.Collyer said:

““If a boy has enough intelligence, If a boy has enough intelligence,

he should consider entering university and perusing he should consider entering university and perusing engineering, engineering,

unless when he goes to collegeunless when he goes to collegehe is given to drinking and carousing....he is given to drinking and carousing....

in which case he ought to consider in which case he ought to consider

Why am I here?Why am I here?

•In 1761, J.Collyer said:

““If a boy has enough intelligence, If a boy has enough intelligence,

he should consider entering university and perusing he should consider entering university and perusing engineering, engineering,

unless when he goes to collegeunless when he goes to college

he is given to drinking and carousing....he is given to drinking and carousing....

in which case he ought to consider in which case he ought to consider sales.”sales.”

Why am I here?Why am I here?

I was in that 10% of my graduating class……

Why I went to work every day

How to thrive and survive in this uncertain time

“Luck favors the mind prepared.”

Louis Pasteur

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FedEx

UPS

UPS( 9 months)

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September 30,2011 2010 $ %

(amounts in millions, except per share data)

Statement of Income Data:Revenue: U.S. Domestic Package 23,047$ 21,662$ 1,385$ 6.4% International Package 9,096 8,086 1,010 12.5% Supply Chain & Freight 6,796 6,376 420 6.6% Total revenue 38,939 36,124 2,815 7.8%

Operating expenses: Compensation and benefits 19,985 19,465 520 2.7% Other 14,211 12,599 1,612 12.8% Total operating expenses 34,196 32,064 2,132 6.6%

Operating profit: U.S. Domestic Package 2,830 2,330 500 21.5% International Package 1,352 1,367 (15) -1.1% Supply Chain & Freight 561 363 198 54.5% Total operating profit 4,743 4,060 683 16.8%

Other income (expense): Investment income (loss) 36 (7) 43 N/A Interest expense (252) (260) 8 -3.1% Total other income (expense) (216) (267) 51 -19.1%

Income before income taxes 4,527 3,793 734 19.4%

Income taxes 1,537 1,424 113 7.9%

Net income 2,990$ 2,369$ 621$ 26.2%

Nine Months EndedChange

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Nine Months Ended

2011 2010 $ / # %

Revenue (in millions):U.S. Domestic Package: Next Day Air 4,645$ 4,311$ 334$ 7.7% Deferred 2,277 2,088 189 9.1% Ground 16,125 15,263 862 5.6% Total U.S. Domestic Package 23,047 21,662 1,385 6.4%International Package: Domestic 1,961 1,714 247 14.4% Export 6,698 5,992 706 11.8% Cargo 437 380 57 15.0% Total International Package 9,096 8,086 1,010 12.5%Supply Chain & Freight: Forwarding and Logistics 4,520 4,425 95 2.1% Freight 1,931 1,628 303 18.6% Other 345 323 22 6.8% Total Supply Chain & Freight 6,796 6,376 420 6.6%Consolidated 38,939$ 36,124$ 2,815$ 7.8%

Consolidated volume (in millions) 2,879 2,846 33 1.2%

Operating weekdays 192 191 1

Average Daily Package Volume (in thousands):U.S. Domestic Package: Next Day Air 1,174 1,169 5 0.4% Deferred 866 866 - 0.0% Ground 10,637 10,656 (19) -0.2% Total U.S. Domestic Package 12,677 12,691 (14) -0.1%International Package: Domestic 1,407 1,359 48 3.5% Export 910 848 62 7.3% Total International Package 2,317 2,207 110 5.0%Consolidated 14,994 14,898 96 0.6%

September 30, Change

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The Obama administration and others are proposing ways to help the Postal Service restructure its operations and

avoid default. The agency may be forced to cease Saturday mail delivery;

terminate more than 200,000 career positions; and close hundreds of smaller

post offices. Other proposals include partnering with UPS and FedEx; selling advertising on the sides of mail trucks; and phasing out delivery to front-door

mail slots.

1 Day GroundGuaranteed

WE ARE ONE PHONE CALL AWAY

One Just Can’t Imagine How Fast Your Image Can Change

The one constant in life is:Things Change

Change is not good or bad, it just is.

Social Networking

You Can Find Out A Lot About Your Customers

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Real Power

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Visual Curriculum VitaeXing

Google+

Warning !

Twitter Horror• FRIDAY, JAN 16• This Guy Probably Got Fired for Offending All of FedEx• • Here's a story that will be used as an example of why it's vitally important to watch what you say

on Twitter. A representative from Ketchum New York (a PR and Marketing firm) heads to Memphis to give a big presentation to their big client, FedEx, and totally offends everyone who works there before even stepping foot in the building.

• Upon landing in Memphis and getting a lay of the land he tweets, "True confession but I'm in one of those towns where I scratch my head and say, 'I would die if I had to live here.'"

• Someone from inside FedEx was following Capt. Footinmouth, whose Twitter name is 'keyinfluencer' — quite possibly the douchiest nickname of all history — and that person sent the letter we posted below. You'll want to read it, because not only is it amazingly poignant, but because it was copied to "the FedEx Coporate Vice President, Vice President, Directors and all management of FedEx’s communication department AND the chain of command at Ketchum." Thank you Peter Shankman for sharing this story.

• "Mr. Andrews, • If I interpret your post correctly, these are your comments about Memphis a few hours after

arriving in the global headquarters city of one of your key and lucrative clients, and the home of arguably one of the most important entrepreneurs in the history of business, FedEx founder Fred Smith.

• Many of my peers and I feel this is inappropriate. We do not know the total millions of dollars FedEx Corporation pays Ketchum annually for the valuable and important work your company does for us around the globe. We are confident however, it is enough to expect a greater level of respect and awareness from someone in your position as a vice president at a major global player in your industry. A hazard of social networking is people will read what you write."

Who can put content on YouTube?

Staying on top of the game

is free

Google Alerts

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WEBCASTS

There are Free Personal development sites

Where is Waldo Shipper

Where is Waldo Shipper

LIFE LONG LEARNING&

NETWORKING

The 2012 List of Transportation and Logistics Decision Makers

This ain’t a list of suspects

JIGSAW

The Largest US Parcel Carrier

• Invest in yourself – There is but One Constant

– Parcel Shipping & Distribution, Global Logistics– Traffic World, World Trade, MAIL

• Read Read Read

Is there value in social networking

You can’t just go to meetings and classes.

You have to make a decision to do something

--then do it.

Stay Positive• A recent IBM survey of 30,000 people uncovered several trends

that speak to the dawn of a new day in consumerism. • Some 90% of those polled are changing what they spend to some

degree. That may seem like a no-brainer to many of you.• Consider, however, that 90% of the general population is not

facing hard times. • What's happened is that our psychology has shifted to a place

where we're all worried and feeling pinched even if we're not in reality.

• The biggest revelation from the IBM survey is that 30% of those polled have become what are called "shifters." That means they have absolutely no store or brand loyalty; they just want the most for their money wherever they can get it.

• Of course, that also means 70% are still brand and store loyal, but the best deals will obviously flow to the 30%.

• One final thought: Just because we're facing tough times, it doesn't mean that things will always be this way. That kind of belief -- that our economy will just keep going further down -- is called "inertia bias" in psychology and economics.

• But it's not true. So it's not a question of "if" the economy will recover -- it's a question of "when."

If you like what you heard

• and would like more information or assistance:• Jerry Hempstead• Cell: 407- 342-3825• 1724 Buckhorn Pl• Orlando, Fl 32825

Thank you• For having me• It was nice being had

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S&P 3 YearHistory