Flightdeck Consulting - Airline Pilot Workbook Aug-11

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The world leader in job interview training and coaching www.flightdeckconsulting.com AIRLINE PILOT WORKBOOK

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Transcript of Flightdeck Consulting - Airline Pilot Workbook Aug-11

  • The world leader in job interview training and coaching

    www.flightdeckconsulting.com

    AIRLINE PILOT WORKBOOK

  • FLIGHTDECK - AIRLINE PILOT WORKBOOK - Copyright Filightdeck Consulting 2011 2

    Contents1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

    2. THEPHONEORSKYPEINTERVIEW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

    3. THEPANELINTERVIEW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

    FIRST IMPRESSIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

    THE FORMAT OF A TYPICAL PANEL INTERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . 5

    4. HOWTOANSWERTHEQUESTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

    QUESTION 1. Tell us about yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7QUESTION 2. What do you have to offer our company? . . . . . . . . . . . . . . . . . . . 9

    QUESTION 3. Why do you want to work for our airline? . . . . . . . . . . . . . . . . . . 13

    5. OTHERPOWERFULLQUESTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    Negative Style Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    Weaknesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

    Overcoming Negatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    6. BEHAVIOURALQUESTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

    7. TECHNICALQUESTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

    8. SCENARIOBASEDQUESTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

    9. TOP50INTERVIEWQUESTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

    10. GROUPEXERCISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

    11. HELPDESK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

    www.flightdeckconsulting.com

    AIRLINE PILOT WORKBOOK

  • FLIGHTDECK - AIRLINE PILOT WORKBOOK - Copyright Filightdeck Consulting 2011 3

    1. INTRODUCTIONAirline pilot interviews have evolved dramatically over the last decade. Gone are the days of two check captains rigorously probing your aerodynamic technical knowledge. Nowadays the interview team will generally consist of at least one member of the human resources department and representatives of flight operations.

    The modern airline interview is now centered around the behavioral based concept developed by human resource teams around the world and can seemingly have very little to do with aviation. Behavioral based interviews work on the premise that how you have conducted yourself in the past is an indication of how you will perform in the future.

    There are three general categories of behavioral questions:

    Pilots are very good at what they do but tend to perform poorly when faced with this type of job interview. This work booklet will give you guidance and examples on how to approach and prepare for your interview.

    This booklet has been designed to be used in conjunction with the Virtual Interview Program. Whilst not designed to provide you with the answers, they must be your own words and experiences, it will help you structure and deliver your responses in a clear and concise manner.

    We are here to help, so please do not hesitate to get in contact with us should you feel you have a question that we have not been able to answer for you.

    Best of luck!

    The Team At Flightdeck Consulting

    1. Example Based Questions

    2. Negative or Difficult Questions

    3. Open Ended Questions

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    2. THE PHONE OR SKYPE INTERVIEW

    Notes

    A pre-interview telephone screening assessment is becoming an increasingly common tool used by Human Resource Departments around the world.

    It is essential to ensure your phone interview is a pre booked appointment and not an impromptu telephone call. If the phone call is taken and you are not ready, explain to the caller that you are not in a position to take the call, take their name and number and call them back at a time that suits you, or book in an appointment that is mutually convenient. This will not be considered rude nor will it jeopardize your chance of success. The phone interview is your first step in getting that dream job; it must be treated seriously and not dismissed as just a friendly chat with someone from the recruitment office. Remember to remain professional even if they appear to be overly casual.

    Tips:

    Make an appointment for the phone interview and ensure you can take the call at a time that will allow you not to be distracted and you are in a quiet location.

    Remain professional, remembering this is an interview.

    Refer to your notes but dont read from them, use bullet points for reference.

    Stay upbeat, positive and passionate.

    Smile when you talk, this will alter the tone of your voice conveying a friendly, positive demeanor.

    Use short, clear and concise answers.

    Turn Call Waiting OFF!

    Whilst the interview will normally last 10- 15 minutes, be prepared to clear an hour of your time so as not to be time pressured. There are several standard questions that must be asked and this will allow you to prepare in advance.

    During your preparation write your answers in point form. During the interview this will allow you to refer to your notes whilst still ensuring your answers are fresh, natural and unscripted.

    The opening questions will normally confirm the information that they have about you is correct. Your contact information, licenses, ratings and flying hours. Know your CV and make sure it is up to date.

    QUESTIONS TO PREPARE FOR IN ADVANCE

    Tell me about your career to date?

    Why do you want to work for us?

    What do you know about our company?

    What do you have to offer us?

    What remuneration are you expecting?

    When are you available to start?

    Do you think you will be able to cope with the flexibility required by last minute roster changes?

    You will be flying with different people everyday, tell me about a time you have flown with someone very different from yourself?

    Normally they will then explain the process from here and what to expect, when and how they will contact you should you be successful.

    In the chapter on Panel Interviews we have outlined in detail, guidance on answering the above questions. Just remember, have your notes in point form, this enables you to sound natural and unscripted.

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    FIRST IMPRESSIONSFrom the moment you walk into the building your interview has begun. Everybody from the doorman to the receptionist is watching you and they will all form an opinion so the old saying about first impressions applies from the moment you walk in the door until youre safely out of the building.

    Within seconds of meeting someone a first impression is made and that impression is virtually irreversible. That vital first few minutes of meeting the interviewers, your greeting, handshake, smile and body language will determine how your interviewers will perceive you and the tone for the day will be set. If their opinion of you is positive then throughout the day they will be looking at your actions and answers to confirm their decision, and visa versa if it is negative.

    Much of what is required to make a good impression is common sense. But with a little extra thought and preparation, you can hone your intuitive style and make that first impression not just good but great. Just remember you want to be the standout candidate, but for the right reasons!

    Tips:

    Dress should be neat, tidy and appropriate. There is no such thing as over dressing in a job interview, however it is best to be conservative.

    A confident handshake, but not too firm, making eye contact with your opposite.

    Have a pleasant and warm smile.

    Make positive small talk, this will help to settle your nerves.

    Be courteous and attentive.

    Have a positive, confident outlook on the day.

    You have worked hard for this day, dont blow it by making a joke thats taken the wrong way. I have seen too many jokes back fire on the candidate, its not professional and has no place in todays professional job interview.

    Use common sense

    Be yourself, but be the best version of yourself possible. We all like to work with people we like and who like us.

    Turn your phone OFF, dont just leave it on Silent.

    Watch your small talk, So your just the recruiter? Wont go down very well.

    Everyone you meet is part of the interview process. Dont tell jokes to the secretary or ask where the little boys room is. Maintain your professionalism throughout.

    THE FORMAT OF A TYPICAL PANEL INTERVIEWRepresentatives from both the HR department and Flight Operations will conduct your airline interview.

    Questions will be asked in order to cover the following topics;

    About your career

    About yourself

    About the company

    Behavioral questions

    Scenario based questions

    Technical questions

    Your questions to the interview panel

    3. THE PANEL INTERVIEW

    Notes

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    THE THREE MOST IMPORTANT QUESTIONS

    1. Tell us about yourself?

    2. What attributes will you bring to this company?

    3. Why do you want to work for our company?

    4. HOW TO ANSWER THE QUESTIONS

    Your answers must be well thought out and delivered in a clear, concise and positive manner!

    SOUNDS SIMPLE DOESNT IT!

    These are three questions that must and will be asked in any panel interview. They are also the three answers that you must perform well with in order to be a successful candidate.

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    Some may call it an ice breaker but in reality it sets the tone for the remainder of the interview.

    Your answer must highlight and concentrate primarily on your aviation career, you are there for an aviation position so keep it aviation related.

    Structure your answer using the following guidelines;

    Start off with a quick introduction of yourself, your interests and the current position you hold.

    Then go all the way back to the beginning of your interest in aviation, leading into your first job and subsequent career.

    Bring your story to a close with a brief summary of your current employment. This is referred to as closing the loop.

    A My name is Jason Stevens, I am 28 years old, married and the father of two young girls. I am a keen fisherman and enjoy keeping fit by cycling and chasing my girls around the house. I am currently employed as a Dash 8 First Officer with Central Plains Airlines. I completed my commercial license in 2002 at Proflite Flying School in California and was immediately employed as a flight instructor. In 2004 I relocated to Phoenix to take up a First Officer position on a Brasilia with Phoenix Air Charter. Unfortunately shortly after my initial line check the company went into liquidation. To support my family I undertook casual waiting jobs at night whilst job hunting by day. In December 2006 I was offered and accepted a position with Central Plains Airlines in Arizona on the Metroliner and worked my way up to the position of First Officer on the Dash 8-400

    Q Nice to meet you Mark, why dont you start by telling us a little bit about yourself?

    QUESTION 1. Tell us about yourself OR Tell us about your career to date?

    OR Tell us how you got to be sitting here today?

    This question is normally the interview opener.

    Try an example for yourself

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    It is essential to rehearse this answer, however it must come over as fresh, interesting and unscripted. The best way to achieve this is by keeping the manner and grammar of your answer informal, as if you are chatting to a friend over coffee. It needs to come from the heart and have your passion and enthusiasm shine through.

    Stories about your time in a particular company will keep the panel interested as well as making your answer personal to you.

    The importance of this is that when the company has the wash up of all the interviewees for the week they will review the notes on your particular interview. You want to stand out through keeping your answers interesting, not by a scripted, perfectly worded answer that is impersonal.

    Try to create a hook in your answer. This is something the interviewers will remember you by. Unfortunately most candidates tend to blend into one another after long days of interviewing. If you can add in an interesting story or fact about yourself, this will give them something to remember you by. the guy that grew up in Kenya, the guy that use to look after a camel heard in Australia. The guy that use to work at that Tequila factory putting those little red hats on the bottles. The girl that use to drive 3 hours each way to go to her flying lessons on the weekends. Hooks make you memorable and create an anchor for the interviewers to fall back on.

    When you discuss employment at a company always talk about the positives of your time there. If you find that there are areas where you had difficultly in certain positions and times in your career the less said the better.

    Remember, everything is positive, all is good, you are an upbeat and happy person with a fantastic outlook on life! If this persona is displayed then this is how the interviewers will remember you. If you come across as a negative person who has had a hard career and feels hard done by, then the interviewers will go away with a negative outlook on your performance and will certainly think twice about employing someone with those characteristics.

    Interviewers remember negative statements. Avoid using I cant I dont or I havent, instead tell them you what you are willing to do or try and what you are looking forward to. Always end on a positive. If you havent flown a twin aircraft or operated multi-crew, say The opportunity hasnt presented itself as yet, however I am ready when it does and I am very much looking forward to it. Isnt that better than saying. I havent flown multi-crew yet. or I dont get to fly the twins, Im too junior.

    If you have areas of non-aviation employment then by all means mention it, however keep it brief. For example:

    Tips:

    Talk slowly and emphasis the important information.

    Be sincere, passionate and positive!

    Dont waffle or repeat yourself, keep it short and to the point. Thorough yet succinct.

    Be clear, concise whilst using positive words.

    Never make a personal comment or opinion on someone or something.

    Add in short examples of your time in particular companies

    Remember your posture, its not just what you say but how you say it.

    Be familiar with yourself, your work experience and the skills you bring to the table. Match these with the position and organisation you are interviewing for.

    Dont talk and waste time on irrelevant skills, certificates and experience, leave that information to the resume.

    Use positive body language, dont shift in your seat, or cross your arms, it states nervousness and disinterest.

    Be focused and pay attention to what is going on, having a good response to the questions being asked is crucial.

    A From 2002 to 2004 I was employed in various IT positions for two major communications companies based out of Sydney.

    Telling horror stories about previous employers can be discussed at the bar, AFTER YOU GET THE JOB!!!

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    Other variants of this question can be:

    What attributes will you be bringing with you?

    Why should we hire you?

    How do you stand out amongst the other candidates?

    How would your current manager describe you?

    What are your strengths?

    We are interviewing 20 people for one position, why should you get the job?

    The candidate before you has an impressive resume, why should we hire you over him?

    What do you have to offer over and above the other candidates we are interviewing today?

    This question is all about you and this is your moment to ...

    QUESTION 2. What do you have to offer our company?

    100%SELL

    YOURSELF!

    There is a simple method to follow that helps anyone to answer this question. The best way to start is to write down 5 descriptive words that best describe you. Expanding the words into examples.

    Description plus Evidence gives Credibility

    A I am dedicated to my career, I worked part time in the hospitality industry for over three years in order to support my passion for flying and to allow myself to pursue my career in aviation. On completion of my commercial pilots licence I packed my bags and headed North to Darwin in hope of finding work. After 3 months of cleaning hangars I was offered my first charter flight with the company. I was told it was in reward for my hard work and dedication. I stayed with that company for over 3 years, during which time I moved up through the ranks until I was flying RPT multi-crew operations on Dash-8s.

    I am also very reliable. I am more than happy to help out in anyway that I can and my company know that they can always rely on me. Recently the company found themselves short staffed at the last minute so they called me on a day off, I was in the pre-flight briefing within the hour. In the past I have also helped out with extensions of duty when requested.

    I am very passionate about my flying career, from a very young age I have loved aviation. I still to this day collect model aircraft and am always excited to go to work and never think of it as a chore. I wear my uniform with pride and I am always striving to do the best job possible on every flight.

    *I am also very honest and approachable. I am not afraid to admit fault, own up to a problem or speak up if I feel I need to. I believe my honesty and positive outlook on life also makes me more approachable. In the past I have often found myself being approached by the new guy who has numerous questions about our operation and I am more than happy to sit down and go over things to help out in my spare time. These are qualities I will bring with me to Virtual Airlines.

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    Know your opening and closing statements by heart and make them powerful!

    Below are some descriptive words to get you started.

    Motivated Passionate Show initiative Driven

    Hard working Positive Respectful Team Player

    Focused Responsible Energetic Enthusiastic

    Calm Approachable Professional Unfazed

    Composed Gentle Active Honest

    Reliable Dedicated Flexible Friendly

    Integrity Loyal Patient Relaxed

    Emphatic Leadership Communicator

    Choose five descriptive words to expand on.

    1.

    2.

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    3.

    4.

    5.

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    Now try combining the five words into a complete answer.

    Q How do you stand out from other candidates?

    A

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    The answer should be 90% about the company and only 10% about you.There are two great resources to help you on your way.

    Visit the Airlines website. Click on About Us. Here you will find details on such things as the companies ethos, headquarters, personnel, destinations etc. This is a handy insight into how the company views itself.

    Visit Wikipedia and search for your airline. Print it out and make notes to refer back too.

    After having researched the company you then need to build your answer. A simple way to structure your answer is to create 3 points.

    1. About the company; How you personally view the company, its reputation in the industry, financial state, growth, awards and any extra information that is key to the company operation. Be honest here.

    2. The Aircraft they fly, the type of operation and the destinations. Why that interests you, now and for the future.

    3. The people they employ, the lifestyle and the opportunity for you as a pilot.

    Simplifying it to 3 points and then personalising it by stating why these facts are important to you is the key.

    Lets have a look at an example below.

    Please note that the facts contained in the below example are fiction, please dont quote this information in your interview.

    (1) I want to work for Cathay Pacific because it is a company that has consistently shown financial strength in the market, just last year the annual profit was $14B, up 30% from last year. This is important to me because it will offer me job security. Cathay Pacific has also won many awards for excellence over the years, consistently being in the top 3 Skytracks awards for Airline of the year. The pilots are regarded as the best trained in the industry and are hugely respected. I have always wanted to be the best pilot that I can be and I would be very proud to work for Cathay Pacific.

    (2) You fly a variety of aircraft, from the latest B777-300ER to the A330 and have over 90 aircraft currently on order, you are also about to take delivery of the new A350. It is also one of the youngest fleets in the industry. Along with this you have a variety of destinations and operations. Ultra Long Haul to regional flying. This is important to me as I consider Cathay as a career move, an airline I will stay with for the rest of my career, Cathay will give me fantastic aircraft to fly, variety of flying, keeping me interested and challenged throughout my career.

    (3) The type of people you employ are friendly, young, professional and from all ends of the globe, a true international company. I know I will enjoy going to work everyday. Cathay will also offer me a lifestyle change that I will embrace, the chance to live in Hong Kong. It is for these reason I would very much like to work for Cathay Pacific.

    QUESTION 3. Why do you want to work for our airline?

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    Make notes on the following.

    Company headquarters and key personnel

    Brief History

    Financial situation, business outlook and management style

    Alliances

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    Aircraft type, numbers and orders

    Destinations, frequency and future destinations

    Key markets i.e. business, leisure etc

    The type of people they employ

    And most importantly, what makes the company unique

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    Having now done your research combine your information into a unique answer.

    Example: Virgin Blue, Australia

    This answers shows:

    You have done your research.

    You respect their company.

    You are enthusiastic about working for the company.

    You can see yourself fitting into the culture of the company.

    A Virgin Blue has an innovative approach to business with a very dynamic and forward way of thinking. I really like how they think outside of the square with their advertising campaigns. The company has a secure financial position with recent expansions internationally into the Asia Pacific region providing plenty of opportunity for advancement. They have a modern fleet of aircraft that are highly efficient, flying to interesting destinations around Australia and the Pacific. Everyone within the company seems to have an energy about them that is contagious, they are open, upbeat and friendly. On a personal note working for Virgin Blue would offer me a long-term stable career with boundless opportunities in an environment that is enjoyable, ever changing and one that I would be very proud to be a part of.

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    What do you hope to gain out of employment with us?

    Where do you see yourself in 5 years?

    What is your ultimate goal with our airline?

    What are your expectations of working for us?

    5. OTHER POWERFUL QUESTIONS

    Be honest with your answer without sounding too selfish. At any opportunity bring in the positive aspects of the company. This answer is really a combination of your answer to why you want to work for us. Be honest with how you see your future unfolding with them.

    Example

    A I hope to gain a long-term stable career with a company that offers a variety of flying, both domestic and international with a variety of modern jet aircraft. I hope to gain my Captaincy on the B737 and with my instructing background possibly move into a position of check and training. I would also look forward to going to work each day knowing that I would be operating with crew that are genuinely happy, friendly and professional.

    NEGATIVE STYLE QUESTIONSNegative style questions are there to trip you up. You must be very careful not to talk about your current employment in any way that can be looked upon as negative. You could easily end up contradicting yourself from what has already been discussed in the interview.

    With a little forethought, there are some very easy answers to what can appear to be extremely difficult questions.

    Tips

    Show positive and confident body language.

    Be brief.

    Dont justify, just state the facts.

    Only mention one point.

    Mention only positives about the company.

    Dont act dejected.

    Short, to the point and move on.

    Q What dont you like about your current job?For Example I am currently flying the largest aircraft in the company. I have achieved all I have set out to achieve within the company. As much as I love the company and the position, I feel now is an ideal time to move on in order to satisfy my career objectives and goals.

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    Q What would you change about the company you currently work for if you had the chance?

    For this style of question think about how you could improve the company in order to make it more efficient and effective and improve their bottom line.

    1. I would implement a more structured rostering system, possibly a rolling four week roster, including a rotating standby system. Not only would this improve pilot morale and even out the work load, it would also increase productivity thereby creating a more efficient and effective company.

    2. I would consider introducing basings at two of our busiest ports. Currently we have several pilots and crew that overnight in A and B cities with the added expense of hotels, meals and transport. If we introduced basing, which I know would be a popular decision among the crew, I believe the company could make significantly savings.

    Q If you had a job offer from both us and XYZ Airlines, which one would you choose?

    This is obviously a delicate question and one that will require a lot of thought on your behalf before the interview. Stay upbeat and positive, Heres an example.

    A If I am fortunate to be offered positions with both companies I will stick to my original goal of working with Jetblue. Jetblue can offer me the opportunities to fly a range of aircraft both domestically and internationally and I believe has the right culture fit for me as a person

    Word of WARNING! Avoid at all cost any situation or answer that may be construed as being negative.

    Focus on the positives of the company you are interviewing for.

    NOTE: In the example above there was no mention of XYZ Airlines.

    Short, to the point and move on.

    Q Tell us about a time recently you have been under stress, how did you recognize it and how did you cope with it? or How do you cope with stress in general?

    This doesnt specifically have to be about aviation. What they are looking for is how you cope with stress in general and how you analyze problems from the past. Be honest about the problem and how it affected you without going into too much detail. Remember to add in how you cope with stress in general.

    Q A time recently when you found yourself to be stressed?1. We were fast approaching an unrealistic deadline and it

    was clear to me that the project would not be finished to my standards in time.

    2. My wifes family were struggling financially with their business and we had a lot of money tied up with it.

    3. I accepted a new basing which came in conjunction with my upgrade to command on a new aircraft type. I had to move states, which involved renting out my own house, looking for a new house in a new city that I was unfamiliar with whilst studying for my command on a new aircraft type.

    Try an example for yourself.

    How did you recognize it?

    I found I was lacking concentration.

    I became quite irritable, people commented on my moods.

    I started to lose my appetite.

    I wasnt sleeping very well.

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    How did you deal with it?

    I confronted the problem head on.

    I organized a plan of attack to solve the problem.

    I wrote out a schedule of must do items in order of priority.

    I admitted fault and communicated this to the appropriate people involved.

    I opened up the communication lines.

    How do you cope with stress in general?

    I recognize the problem and make an effort to deal with it.

    I spend time with my friends, go to BBQs and take time out for myself.

    I take the family dog for a walk.

    I find that by going surfing and mountain bike riding I can clear my mind.

    I go to the movies, read a book, meditate.

    I talk with my girlfriend/ wife/ colleagues about the problem and ask for their advice, opinion.

    When you mention weaknesses you want to select those that are actually similar to your strengths, or attributes. You should structure your answer to include the following;

    What it is

    Why you believe it is a weakness

    That you are aware of it

    How you cope with it

    What you are doing about it

    If you have mentioned that you are very reliable as one of your strengths, because you always answer the phone on days off, always extend duty when required and rarely call in sick etc. Then you can use this as a weakness.

    For Example

    What it is

    I find it hard to say No to people.

    Why its a weakness

    Sometimes I end up taking too much on, I dont end up getting the time to do anything for myself or/ I dont end up completing the task to the manner in which I would have liked because I didnt have the time/ or say yes to work when they call on a day off when I actually had plans with family and friends.

    I am aware of it

    What you are doing about it

    I am learning to balance my lifestyle between work and personal commitments and prioritising my time.

    Other ideas for weaknesses1. I am a perfectionist, it tends to take me longer to

    complete a task as I want to do it to the best of my abilities and get it right the first time. For example, when I wash and clean one of our aircraft I tend to take around 90 minutes, most guys take about half that time, that is just me, I am aware of it and when I take on a task like that I just make sure I have to time available to do it to the standard I like to.

    WeaknessesWhat is a weakness of yours?

    Name three of your weaknesses?

    What would you say is your biggest weakness?

    What would your superior say is your biggest weakness?

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    2. My love and passion for aviation can also be a weakness. I tend to talk too much about aviation, I live and breath it and I know this can annoy those close to me. I am aware of it, so I do try to make an effort to limit my talk of aviation, or at least keep my aviation talk contained within the work environment only.

    3. I am very open and honest. Sometimes I tend to engage my mouth before my brain. Sometimes this can come across as rude or insensitive, when I certainly never intended it to be so. I am known for calling a spade a spade. I am aware of it, so now I slow down and make sure I think about things before I open my mouth!

    4. With my carefree and positive happy go lucky attitude I tend to lose things. I get so caught up in the moment with either work or friends that when I leave a place I just simply forget things like my keys, or mobile phone. Gosh, the number of phones I have left in taxis!! I am certainly aware of it and I now make a conscious effort to check that I have those items before I move on.

    5. I am very trusting. I have found in the past that I have been taken advantage of because of this. I have lent money to friends, never to see it again. I am learning to say no and to trust my instincts.

    Most of us at some point in our careers have been let go of, had extended periods of unemployment or left a job on bad terms, everyone has that skeleton in their closet, including those who are conducting the interview!

    The important thing is how you deal with it in under the pressure of an interview. If you go into the interview carrying baggage from a previous situation the interviewers will most certainly pick up on it and probe deeper until your true feelings are exposed for the world to see.

    Dont offer up any negative information, but at the same time dont avoid or lie about it.

    As a general rule if its not a problem for you it wont be a problem for them.

    Tips:

    If you have had extended periods of unemployment highlight positively how you filled your time.

    A During the downturn of 2008 I found myself un-employed for a period of six months. Whilst still actively job hunting I filled in my extra time by starting a fitness regime of cycling, swimming and yoga. For mental stimulation every Friday I worked as a volunteer at the local school library.

    If you were let go by your last employer state what you learnt from the experience.

    A Following a disagreement with my chief pilot over ... I was let go of my position. It was a good learning experience for me. After much self-analysis of the situation I came to the realization that by listening more carefully to my chief pilot I would have avoided the conflict and the end result.

    In the previous example we have not avoided fault, havent made excuses and have turned the situation into a learning experience.

    When addressing negative questions it is best to keep the information to a minimum, short and to the point. Dont labor the situation, you will sound like you are making excuses and that you are trying to convince the interview team of your point of view, this can only lead to a negative outcome.

    An acronym we encourage you to use is

    S A S

    SUMMERISE AND STOP

    Overcoming Negatives

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    6. BEHAVIOURAL QUESTIONS

    TELL US ABOUT A TIME ..?These type of questions are known as behavioral questions and the theory, rightly or wrongly is that how you have behaved, reacted, managed, conducted yourself in the past is an indication of how you will behave in the future. They are a feature of the modern job interview and can be quite daunting to the unprepared.

    Behavioral questions generally fall into three categories.

    1. Example Based Questions

    2. Negative or Difficult Questions

    3. Open Ended Questions

    In preparation for these questions we recommend putting together a list of at least five scenarios that you have PERSONNALLY been Involved with. They must be aviation related. Once you have thought out and planned your examples you can adapt them to virtually any question that is thrown your way.

    If the interview is purely based on behavioral questions (No Technical questions) it is advised to come up with at least eight scenarios.

    The following areas must be covered;

    Planning

    Teamwork

    Conflict

    Communication

    Error making and recovery

    1. When have you been involved with a task that had a deadline? (Hint; ATPLs or aircraft conversions are good for this example.)

    2. An occasion when you worked successfully in a team environment. (Hint; A team can consist of yourself, ground staff, loaders and other crewmembers.)

    3. A time you have had difficulty working with a colleague? (Hint; Be honest, say what was difficult, dont offer excuses, end on how you dealt with it.)

    Write down a short example for the following.

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    4. When you had to change your communication style to suit your audience. (Hint; Someone where English was their second language, or a non aviation person.)

    5. When have you have not performed to your managers expectations? (Hint; This should be early on in your career when mistakes are expected to be made).

    Now that you have your examples, when structuring your answers follow this three-part process using the acronym:

    S. A. O.S = The Situation.

    A = The Action Taken.

    O = The Outcome.

    Give an example of a time you had to act quickly on your feet?This is an example-based question.

    The Situation

    I was operating a charter flight from Moree to Brisbane in a Cessna 310 with four passengers on board. On reaching the circuit area and lowering the landing gear I received both visual and oral cues that the left gear was not fully extended.

    The Action Taken

    I silenced the warning horn by retracting the flaps, which both calmed the passengers and allowed me to focus on the task at hand. I actioned the appropriate checklist which included manually extending the landing gear. This gave me the required three green lights indicating the gear was down and locked. To further confirm the gear was down I requested a fly by of the tower. After confirmation by the tower I extended the landing flaps to ensure there was no warning horn.

    The Outcome

    I completed my landing checklist and made a normal approach and landing. On disembarking the group leader commented on my calm demeanor and professionalism during a tense situation.

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    Now use your examples to answer the following questions.

    Describe a time you used logic to solve an unusual situation?

    The Situation

    Your Actions

    The Outcome

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    Describe to us a time you led a team to a successful outcome?

    The Situation

    Your Actions

    The Outcome

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    Tell us about a time you have had a personal conflict with a work colleague?

    The Situation

    Your Actions

    The Outcome

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    When have you had to change your communication style to get your point across?

    The Situation

    Your Actions

    The Outcome

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    Tell us about a time your performance was lacking? How did you recognize it and what did you do to resolve the situation?

    The Situation

    Your Actions

    The Outcome

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    More examples of behavioral question you should be prepared for.

    Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.

    Describe a time when you were faced with a stressful situation that demonstrated your coping skills.

    Give me a specific example of a time when you used good judgment and logic in solving a problem.

    Give me an example of a time when you set a goal and were able to meet or achieve it.

    Tell me about a time when you had to use your presentation skills to influence someones opinion.

    Give me a specific example of a time when you had to conform to a policy with which you did not agree with.

    Please discuss an important written document you were required to complete.

    Tell me about a time you had to do a monotonous task, how did you keep motivated.

    Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.

    Tell me about a time when you had too many things to do and you were required to prioritize your tasks.

    Give me an example of a time when you had to make a split second decision.

    What is your typical way of dealing with conflict? Give me an example.

    Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).

    Tell me about a difficult decision youve made in the last year.

    Give me an example of a time when something you tried to accomplish had failed.

    Give me an example of when you showed initiative and took the lead.

    Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.

    Give me an example of a time when you motivated others.

    Tell me about a time when you delegated a project effectively.

    Give me an example of a time when you used your fact-finding skills to solve a problem.

    Tell me about a time when you missed an obvious solution to a problem.

    Describe a time when you anticipated potential problems and developed preventive measures.

    Tell me about a time when you were forced to make an unpopular decision.

    Please tell me about a time you had to fire someone you were fond of.

    Describe a time when you set your sights too high (or too low).

    A time you had to complete a task that was well below your skill level, how did you keep motivated?

    A problem on the aircraft for which there were no Standard Operating Procedures to follow.

    A time you had to deal with a change in your work environment

    What is the longest duty you have had and how did you prepare for it.

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    7. TECHNICAL QUESTIONS

    The best information available on these questions will be found in your own notes and manuals as well as forums or pilot chat websites. As the range of technical questions is vast it is not the intention of this work booklet to provide answers to all the questions but to provide you with guidance on how to structure your answers.

    You will be asked questions on your current aircraft type, routes and destinations you serve. Be sure you study up on these items.

    When structuring your answers be sure to keep your response short and to the point. Dont allow yourself the opportunity to get confused and tangled up. If the interviewer requires more detail let them ask for it.

    Most airlines will ask technical questions during the interview. The types of questions will range from Instrument Flight Rules, General Aeronautical Knowledge, Meteorology, and Aerodynamics etc.

    This is an open-ended question.

    Q Describe to us what TCAS is?A TCAS is an acronym for Traffic Collision Avoidance System. It provides coordinated maneuvers to the pilots of aircraft that are transponder equipped in

    order to avoid a collision.

    Now wait for the interviewer to ask further questions.

    Another example.

    Q Why do some aircraft have winglets?A Winglets reduce drag by preventing the mixing of the upper and lower airflow

    Q What type of drag does it reduce?A Induced Drag

    Q OK, When is induced drag at its greatest?A During Take Off & Landing

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    This is a far better way to structure your answer and avoid confusion than,

    A Some aircraft have winglets to reduce drag by preventing the mixing of the upper and lower airflow therefore reducing wingtip vortices therefore reducing induced drag resulting in decreased fuel burn and therefore increase range. Induced drag is at its highest during take off and landing BLAH, BLAH, BLAH

    Get the idea!When answering open ended questions (those that ask you to explain something) keep your answer brief. Answer as if you are explaining the topic to someone who has no aviation experience. The idea is that you answer the question in brief and expect the interviewer to ask further questions, therefore

    helping to guide you through your answer. Some of the topics that can be asked have so much depth to them that it is hard to know where to start and finish and therefore can open up the opportunity of digging yourself into a hole!

    One more example;

    Q What is GPWS?A GPWS stands for Ground Proximity Warning System. It is a system built into the aircraft in order to aid the pilots to avoid Controlled Flight into Terrain.

    Q How many alert modes are there?A It consists of seven modes all of which have a voice announcement to bring the pilots attention to the immediate threat. Such as Terrain, Pull Up.

    Q Ok, What is enhanced GPWS?A Enhanced GPWS uses a built in terrain database which combined with GPS allows the system to look forward rather than just vertically as is the case with

    traditional GPWS, ultimately giving the pilots more time to react.

    EXAMPlES OF COMMONlY ASKED QUESTIONS

    What is the missed approach obstacle clearance?

    What happens to stall speed as load factor increases?

    What are your actions in the event of windshear on take off?

    Why does the B747 have wing tips and the B777 doesnt?

    Why does the airbus A330/A340 carry fuel in the tail?

    Describe to us the corioles effect?

    What do you know about typhoons in the Asia Pacific region?

    What is ETOPS?

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    8. SCENARIO BASED QUESTIONS

    Q Your Captain breaks a rule in flight, what do you do about it?A I would bring it to his attention, maybe he didnt realize he made the error.

    Q Ok now that you have brought it to his attention, he tells you he is a senior check Captain and to mind your own business, what will you do now?

    A I would say that I was new in this position and that my understanding of the Standard Operating Procedures was ... I would explain that I have a command to look forward to and that I would like to keep a clean slate with work and not have any incidents on record, so whilst we fly together do you mind if WE stick to the normal procedures.

    Q How far would you take the matter?

    A If it become a flight safety risk such as an unstable approach and no corrective action was taken I would firmly call Go Around, if there was still no action taken I would be obliged to take over.

    If it was a blatant act of breaking rules and he continued to do it on the following sectors I would advise him that if he didnt stop that I would be forced to submit a flight safety report

    The best way around awkward situations is to point out the basic facts and the company procedures and then put the onus back on the Captain.

    Always give someone the opportunity to own up to an incident before you go and report it to the chief pilot, always inform the person you are going to report him or her.

    Q You smell alcohol on the Captains breath, what are you going to do about it?

    A I would take the Captain aside. I would explain that I can smell alcohol on his breath and that I was concerned. I would strongly advise him to report unfit for duty

    Q And if he refused or denied it?

    A I would ask him not to put me into a position where I would have to report him

    Explain the facts, the consequences and offer a solution.

    Building questions can play an important part in an interview, some airlines like to place the candidate under stress by asking a no win situation style of question. They want to see how you handle the stress and whether or not you dig yourself a hole and if so how you handle it?

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    9. TOP 50 INTERVIEW QUESTIONS Tell us about your career to date?

    Why did you want to be a pilot?

    What do your parents think of your chosen career?

    What motivates you?

    How do you motivate others?

    What goal are you yet to achieve?

    Where do you see yourself in 5 years, 10 years?

    How have you furthered your education, do you think it has helped your career?

    Name a highlight of your career.

    What was the lowest point in your career?

    Have you ever failed any aviation tests? Flight test, written test? What did you do to pass it in the end?

    What is a weakness of yours?

    How would your best friend describe you?

    How would your Chief Pilot describe you?

    Does your Chief Pilot know you are here today? Do they support you being here?

    What dont you like about your current position?

    How would you change the company you work for now?

    What do you admire most about your immediate superiors and why?

    Who do you admire most in your family, why?

    Who has been your biggest support? What sort of reference would they give you?

    What was your toughest subject at school/university/aviation? Why?

    What was your favourite subject, why?

    What attributes do you possess that you believe will help our organisation.

    Any accidents or incidents, tell us about them?

    Tell me about a difficult decision you had to make in the last year?

    What attributes do you believe a good airline captain possess?

    Why do you want to work for us?

    How do you see yourself helping our organisation?

    How important do you think on time performance is for our company?

    Who is the CEO, Chairman, Chief Pilot of our company?

    How many aircraft do we have, types, how many on order, types?

    What is our share price?

    What was our profit last year?

    Do you know what bases we have on offer to our pilots?

    Are you willing to live anywhere?

    What are our destinations?

    Do you know anyone who works here?

    What would you say has been a challenge for our company in the last year?

    What do you think will be a challenge for our company in the near future?

    In our companies history what do you consider is the lowest point? The highest point?

    What is the role of a First Officer?

    Do you know how long you can expect be in our company before you can upgrade to Captain?

    We have a lot of young Captains in this company, how will you handle that?

    Do you think you will be happy living in this country?

    What will you do during your time off?

    Why dont you want to live in your own country?

    What do you see is the biggest personal challenge about joining our company?

    What do your family think of you working for our company and moving to this country?

    What will you do if you dont get this position?

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    10. GROUP EXERCISES

    You will be observed from a distance by the facilitators. They will observe how you behave in a team environment.

    The facilitators are looking for a variety of characteristics. These can be summarized below.

    Team interaction and participation.

    Ability to speak up and voice your own opinion in front of the group.

    Leadership skills without being overbearing.

    Ability to follow orders.

    Friendliness and respect towards your work colleagues.

    Your overall personality.

    The facilitators on the day are looking for an overall behavior that will suit their airlines own aircrew profile. Always be upbeat and positive. Dont be afraid to speak up if required, however remember to follow instructions and respect others in the group. Balance is the key.

    Tips:

    Remember your manners

    Pay attention, follow the directions and get involved.

    DO build on something someone else has said.

    Do include others in the conversation, be collaborative.

    DO make your points and if criticised, be prepared to stand up for yourself and diplomatically point out why you believe your opinions are valid.

    DO NOT interrupt someone when they are expressing their ideas.

    DO NOT reject someone elses idea without a good reason.

    DO NOT be overbearing.

    DO NOT sit quietly while other candidates make their points without making your own.

    DO help the group reach a conclusion in the time allocated.

    EXAMPLES1. Complete a jigsaw puzzle where other groups may have

    some of your pieces. Thereby looking at group to group interaction.

    2. Emergency situation problem solving, like being stranded in the south pole, what equipment would you take to walk to base camp, choose only 20 items from the 40 items available?

    3. Stranded in the desert, what equipment would you like to have if you could have 10 items, list them in order or importance.

    4. Job candidates and a position sought. Work out the best candidate for the position. Different information given on different cards and you are not informed of these differences.

    During the group exercises you will be separated into groups of 8-10 and assigned identical tasks to the other groups. There is normally a time limit and some form of a problem to solve. Sometimes you will be given a problem to solve without all of the information and other times it may require using your own experience and knowledge to complete a task. Use whatever facilities or equipment you have available to you in the classroom. A whiteboard/ chairs/ tables/ clock etc. Try to be as collaborative, organised and professional as possible.

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    Group Exercise Detailed Example 1On your way back from a holiday in South America, your shuttle flight to the airport is forced to make an emergency landing in a small clearing in the Brazilian rainforest. You, the pilot, and your fellow passengers have only sustained minor injuries but the plane has broken into pieces and the communication equipment has been destroyed in the impact.

    Before the plane crashed the pilot had reported a problem with one of the engines, so there is a good chance that the authorities will start looking for you when you fail to arrive at your destination. However, the forest is very dense and it will take days to reach the edge of it on foot.

    You cannot remain where you are as there is a danger that the aeroplane fuel will catch fire. On searching through the wreckage and the remains of your suitcases you find the following items:

    A guide to South American plant species

    3 elasticated luggage straps

    6 frozen airline meals

    4 blankets from the plane

    A pack of 24 anti-malaria tablets

    A 3 metre square piece of opaque plastic sheeting

    Tourist map of Brazil

    2 large bottles of factor 12 sunscreen

    Mobile phone with GPS, fully charged

    1 litre bottle of the local alcoholic spirit

    3 boxes of chocolate chip cookies

    4 current paperback novels

    First aid box

    Compass Flare gun with one flare

    A Swiss Army knife

    A book of matches from the hotel

    You are unable to carry more than 7 items from this list. (items containing more than one object still count as one item).This is an example of one kind of group exercise that you may encounter at an assessment centre:

    You and your group have found yourselves in a perilous situation as described in the above document. There is a long list of items that you can use to aid your survival, but you can only take a small number of these items with you (the number will be specified).

    Your task is to work out between yourselves which items you will take, and explain why you have chosen these items.

    The assessors will normally watch from the edge of the room, with each assessor focusing on a specific

    candidate. They will play no part in the exercise and you will normally forget they are there.

    There will be no definite right or wrong answer to this task; the assessors are interested more in how you work as a team and the process through which you come to a group consensus. Group members will be scored on their individual input, rather than the overall result for the group, so someone may still do very well in a team that has failed to reach a conclusion.

    The exercise will usually last 15 to 20 minutes. At the end of the exercise, a member of the group will be asked to write a list of chosen items on a flip chart.

    Read through the attached exercise, and if possible, try it out with some friends.

    Group Exercise Detailed Example 2 with answersIncluded is information from the facilitators point of view and handy tips.

    You and your companions have just survived the crash of a small plane. Both the pilot and co-pilot were killed in the crash. It is mid-January, and you are in Northern Canada. The daily temperature is 25 below zero, and the nighttime temperature is 40 below zero. There is snow on the ground, and the countryside is wooded with several creeks crisscrossing the area. The nearest town is 20 miles away. You are all dressed in city clothes appropriate for a business meeting. Your group of survivors managed to salvage the following items:

    A ball of steel wool

    A small ax

    A loaded .45-caliber pistol

    Can of Crisco shortening

    Newspapers (one per person)

    Cigarette lighter (without fluid)

    Extra shirt and pants for each survivor

    20 x 20 ft. piece of heavy-duty canvas

    A sectional air map made of plastic

    One quart of 100-proof whiskey

    A compass

    Family-size chocolate bars (one per person)

    Your task as a group is to list the above 12 items in order of importance for your survival. List the uses for each. You MUST come to agreement as a group.

    Your task as a group is to list the above 12 items in order of importance for your survival. List the uses for each. You MUST come to agreement as a group.

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    Mid-January is the coldest time of year in Northern Canada. The first problem the survivors face is the preservation of body heat and the protection against its loss. This problem can be solved by building a fire, minimizing movement and exertion, using as much insulation as possible, and constructing a shelter.

    The participants have just crash-landed. Many individuals tend to overlook the enormous shock reaction this has on the human body, and the deaths of the pilot and co-pilot increases the shock. Decision-making under such circumstances is extremely difficult. Such a situation requires a strong emphasis on the use of reasoning for making decisions and for reducing fear and panic. Shock would be shown in the survivors by feelings of helplessness, loneliness, hopelessness, and fear. These feelings have brought about more fatalities than perhaps any other cause in survival situations. Certainly the state of shock means the movement of the survivors should be at a minimum, and that an attempt to calm them should be made.

    Before taking off, a pilot has to file a flight plan which contains vital information such as the course, speed, estimated time of arrival, type of aircraft, and number of passengers. Search-and-rescue operations begin shortly after the failure of a plane to appear at its destination at the estimated time of arrival.

    The 20 miles to the nearest town is a long walk under even ideal conditions, particularly if one is not used to walking such distances. In this situation, the walk is even more difficult due to shock, snow, dress, and water barriers. It would mean almost certain death from freezing and exhaustion. At temperatures of minus 25 to minus 40, the loss of body heat through exertion is a very serious matter.

    Once the survivors have found ways to keep warm, their next task is to attract the attention of search planes. Thus, all the items the group has salvaged must be assessed for their value in signaling the groups whereabouts.

    The ranking of the survivors items was made by Mark Wanvig, a former instructor in survival training for the Reconnaissance School of the 101st Division of the U.S. Army. Mr. Wanvig currently conducts wilderness survival training programs in the Minneapolis, Minnesota area. This survival simulation game is used in military training classrooms.

    RANKINGS

    1. Cigarette lighter (without fluid)

    The gravest danger facing the group is exposure to cold. The greatest need is for a source of warmth and the second greatest need is for signaling devices. This makes building a fire the first order of business. Without matches, something is needed to produce sparks, and even without fluid, a cigarette lighter can do that.

    2. Ball of steel wool

    To make a fire, the survivors need a means of catching

    he sparks made by the cigarette lighter. This is the best substance for catching a spark and supporting a flame, even if the steel wool is a little wet.

    3. Extra shirt and pants for each survivor

    Besides adding warmth to the body, clothes can also be used for shelter, signaling, bedding, bandages, string (when unraveled), and fuel for the fire.

    4. Can of Crisco shortening

    This has many uses. A mirror-like signaling device can be made from the lid. After shining the lid with steel wool, it will reflect sunlight and generate 5 to 7 million candlepower. This is bright enough to be seen beyond the horizon. While this could be limited somewhat by the trees, a member of the group could climb a tree and use the mirrored lid to signal search planes. If they had no other means of signaling than this, they would have a better than 80% chance of being rescued within the first day.

    There are other uses for this item. It can be rubbed on exposed skin for protection against the cold. When melted into an oil, the shortening is helpful as fuel. When soaked into a piece of cloth, melted shortening will act like a candle. The empty can is useful in melting snow for drinking water. It is much safer to drink warmed water than to eat snow, since warm water will help retain body heat. Water is important because dehydration will affect decision-making. The can is also useful as a cup.

    5. 20 x 20 foot piece of canvas

    The cold makes shelter necessary, and canvas would protect against wind and snow (canvas is used in making tents). Spread on a frame made of trees, it could be used as a tent or a wind screen. It might also be used as a ground cover to keep the survivors dry. Its shape, when contrasted with the surrounding terrain, makes it a signaling device.

    6. Small ax

    Survivors need a constant supply of wood in order to maintain the fire. The ax could be used for this as well as for clearing a sheltered campsite, cutting tree branches for ground insulation, and constructing a frame for the canvas tent.

    7. Family size chocolate bars (one per person)

    Chocolate will provide some food energy. Since it contains mostly carbohydrates, it supplies the energy without making digestive demands on the body.

    8. Newspapers (one per person)

    These are useful in starting a fire. They can also be used as insulation under clothing when rolled up and placed around a persons arms and legs. A newspaper can also be used as a verbal signaling device when rolled up in a megaphone-shape. It could also provide reading material for recreation.

    9. Loaded .45-caliber pistol

    The pistol provides a sound-signaling device. (The international distress signal is 3 shots fired in rapid succession). There have been numerous cases of survivors

    EXPLANATION

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    going undetected because they were too weak to make a loud enough noise to attract attention. The butt of the pistol could be used as a hammer, and the powder from the shells will assist in fire building. By placing a small bit of cloth in a cartridge emptied of its bullet, one can start a fire by firing the gun at dry wood on the ground. The pistol also has some serious disadvantages. Anger, frustration, impatience, irritability, and lapses of rationality may increase as the group awaits rescue. The availability of a lethal weapon is a danger to the group under these conditions. Although a pistol could be used in hunting, it would take an expert marksman to kill an animal with it. Then the animal would have to be transported to the crash site, which could prove difficult to impossible depending on its size.

    10. Quart of 100 proof whiskey

    The only uses of whiskey are as an aid in fire building and as a fuel for a torch (made by soaking a piece of clothing in the whiskey and attaching it to a tree branch). The empty bottle could be used for storing water. The danger of whiskey is that someone might drink it, thinking it would bring warmth. Alcohol takes on the temperature it is exposed to, and a drink of minus 30 degrees ahrenheit whiskey would freeze a persons esophagus and stomach. Alcohol also dilates the blood vessels in the skin, resulting in chilled blood belong carried back to the heart, resulting in a rapid loss of body heat. Thus, a drunk person is more likely to get hypothermia than a sober person is.

    11. Compass

    Because a compass might encourage someone to try to walk to the nearest town, it is a dangerous item. Its only redeeming feature is that it could be used as a reflector of sunlight (due to its glass top).

    12. Sectional air map made of plastic

    This is also among the least desirable of the items because it will encourage individuals to try to walk to the nearest town. Its only useful feature is as a ground cover to keep someone dry.

    How to score

    Each team should list its top 5 choices in order prior to seeing the answer sheet. To award points, look at the ranking numbers on this answer sheet. Award points to each teams top choices according to the numbers here. For example, the map would earn 12 points, while the steel wool would earn 2 points. Lowest score wins (and survives).

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    11. HELP DESKShould you require any further help with your interview preparation please do not hesitate to contact us at [email protected]

    We also offer one on one coaching sessions. Please contact us for further details.

    Best of luck with your airline interview.

    From the team at FLIGHTDECK CONSULTING.

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