Flexible working best practice

Simply Smarter Communications™

Flexible Working Best Practice


SVP, Managing Director - Europe Middle East and Africa

Philip Vanhoutte, Plantronics

CONFIDENTIAL • EVOLVE 2.0 •

UC .... Essential for Smarter Working ...


Smarter Working Adoption Tools

17/03/2011 4

Leesman Index

WorkSnug

Plantronics

UC Toolkite-work

Speech Impact

Work Topology Unified Telephony/Presence Acoustic Intelligence


Hot off the press - latest research on:• The Way we Work around the globe

• Home Working in Europe: Lost in Translation Annie Leeson

• Unified Communications: What’s missing?

Introducing:• SmartSet and SmartSpeaker

• SmartPresence and Instant Meeting

• UC toolkit

• e-work: Mastering the evolving workplace Kate North

Welcome to Simply Smarter Communications

17/03/2011 5


90% of Enterprise Employees Work Off-site

46%

27%

17%

10%

of Enterprise Employees

work off site some of the timenone

More than

half their time

Quarter to half

of their time

Quarter of their

time or less

SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

NO LONGERTOGETHER !

17/03/2011 6


We’re Conferencing More Than Ever

SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

17/03/2011 7


Partial Attention Disorder

ONLY 23% gave full attention

27% were doing ‘other work’

13% surfed the internet

8% were NOT fully dressed

Source: Speed Lead, Kevan Hall, 2009

Virtual Collaboration ... a mixed blessing

17/03/2011 8


Virtual Interaction is the most fundamental change

Body-less Communications

917/03/2011

Voice OnlyFace-to-Face Voice Only

Body Language

55%

Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.

Journal of personality and social psychology 6(1): 109-114.

Tone of Voice 38%

Message 7%

Tone of Voice 87%

Message 13%


Current verdict – UC is unfinished symphony!

Call Quality ?

Network QoS and Audio Devices

True Presence?

Mobile Telephony: overlooked

Painless conference calls?

Getting in and staying in

Unified Telephony ?How to juggle desk, mobile, softphones

Audio Management on the PC?As simple as the old phone?

17/03/2011 10CONFIDENTIAL • EVOLVE 2.0 •


Introducing SmartSet & Smartspeaker


Voyager PRO UC “SmartSet”

17/03/2011 12

Next Generation

intelligent headset

For Mobile Professional

utilising Smart Sensors


Unifying Presence with the VoyagerPro UC ‘SmartSet’

SmartSensors that know

when the headset is worn

+Intelligent software layer

that integrates with UC systems

=

17/03/2011 13

Unified Presenceacross PC & (Smart)phone


Calisto 800 Series “SmartSpeaker”

17/03/2011 14

Intelligent

Speakerphone

with

Wireless Microphone

*

* P830 & 835 models


• identifies conference calls in calendar

• Reminds minutes before conference call i

• Join meeting automatically incl all codes

• Instantly re-connects dropped calls

• Or notifies fellow attendees about delay

• Launching today for smartphones

• PC version (Outlook, Skype, Microsoft Communicator) coming soon

• UC Expo promotion

InstantMeeting - Joining Conference Calls the Smart Way

17/03/2011 15

http://instantmeeting.plantronics.com


Strategy Consultant, Expert in new ways of working

Annie Leeson


Lost in Translation

EMEA Home Working Study


Home working can mean many different things!

17/03/2011 18CONFIDENTIAL • MWC 2011 •

WORKING AT HOME ALL OF THE TIME

JOB REQUIRES HIGH MOBILITY

WORKING IN THE OFFICE ALL OF THE TIME

JOB REQUIRES LITTLE MOBILITY

Office based

workers

Mobile

Workers

“Home is an overflow workplace”

“Home is a docking station”

Static

home-based

workers

“Home is a live-work space

Smart

Working

‘Free

Agents’

Smart

working

employees

“Home is an alternative work-setting”

“Home is my Hub”


Home working is a growing phenomenon


29% ofglobal workforce

mobilein 2008




35% ofglobal workforce

mobilein2013




50% of

Western Europeworkforce mobile

in 2013


Driven by clear benefits


50% of

Western Europeworkforce mobile

in 2013

Cost savings from

reduced real estate

Attraction and

retention of talent

More agile and

responsive business

Safeguarded

business continuity

Employee

wellbeing

Increased productivity

of employees

Upgraded

management culture

Improved

collaboration


The pace of adoption varies


Pace of

adoptionvaries

countryby


Driven by a number of country specific factors


Prevailing Business Culture

Traditional

New ways of working

Hybrid

Telecommunications Infrastructure

‒ Extent

‒ Type

‒ Sophistication

‒ Workforce distribution

‒ Transportation

Geography


The scale of the change is often underestimated


Scale of

change

underestimated

the

is often hugely


The scale of the change is often underestimated



Work-style becomes Lifestyle


LifestyleWork-style


Workspace becomes ‘Life-scape’


Workspace ‘Life-scape’


People have to find new ways to engage with others remotely





Clarity




Clarity

Emotion




Clarity

Emotion

Power




Clarity

Emotion

Power

Identity




Clarity

Emotion

Power

Identity

Context




Clarity

Emotion

Power

Identity

Context

Rapport




Clarity

Emotion

Power

Identity

Context

Rapport

Engagement




Clarity

Emotion

Power

Identity

Context

Rapport

Engagement

Group Dynamics


Mobile and home workers need more support



Vice President for Global Business Development

Kate North, e-work.com, Inc.

17/03/2011 42


Introducing a Plantronics Evolve Strategic Partner

e-work.com


Accelerating Mobility

By 2013….

• The world's mobile worker population will grow to 1.2 billion

• Western Europe’s mobile worker population is expected to increase to 129.5 million (50.3%)

IDC Worldwide Mobile Worker Population 2009-2013 Forecast

17/03/2011 44


Leveraging the Benefits …

Requires Formalising…

A New Way of Working

17/03/2011 45


Greatest Barriers…

Cultural Resistance

Fear of Change

Managing Remote Workers

• “How do I manage a team I can’t see?” – Establish Trust

– Set Clear Expectations

– Manage Performance

– Conflict Management

– Build Agreements

17/03/2011 46


“teaching skills for a new way of working”

Industry leaders dedicated to developing and deploying highly interactive, web-based training for the virtual workplace

17/03/2011 47


The Impact on Training is Significant

From WAW study.

Huge majority don't offer emp or manager training in flex (9%/12% of w/o culture of flex), 32%/37% without

From WAW study.

Huge majority don't offer emp or manager training in flex (9%/12% of w/o culture of flex), 32%/37% without

“Training plays a critical role in employee morale and productivity” Kelton Research

17/03/2011 48


Highly interactive e-Learning

Global Best Practices

17/03/2011 49

CONFIDENTIAL • EVOLVE 2.0 • 50

Making the Invisible Visible & Formalising the Informal

17/03/2011

CONFIDENTIAL • EVOLVE 2.0 • 5117/03/201117/03/2011


•Work Practice + Work Place + Work Process =

Making the EVOLUTION

17/03/2011 52


Thriving In The Evolving Workplace

17/03/2011 53


No UC, no Smarter Working ..... No UC benefits unless Smarter Work

New product categories:

• SmartSets, SmartSpeakers

New tools for Smarter Virtual Working

• Smarter Presence. Instant Meeting

New Adoption tools:

• UC Toolkit, e-Work.com

• Speech Impact, Leesman Space Satisfaction audit

In summary

17/03/2011 54


UC .... Essential for Smarter Working ...

Flexible working best practice

Technology

Transcript of Flexible working best practice