Flexible, Measurable, Assured: Assurance 360

2015 Honeywell Users Group

Europe, Middle East and Africa

Flexible, Measurable, Assured: Assurance 360

Steve Linton, Honeywell

2 © 2015 Honeywell International All Rights Reserved

AGENDA

Assurance 360 Overview

Market Dynamics

Elements of Assurance 360

Customer Overview

Online Reporting Dashboard

Q&A


ASSURANCE 360

Traditional Offering

Support & Services

Assurance 360

Series of service offerings which

customers can purchase individually or as

part of a contract.

Outcome-based solutions ranging from

solutions that build competencies and

capabilities to solutions that are fully

executed by Honeywell

Uptime

Cyber Security

Preventative

Maintenance

Change Management

Performance Drivers

Contract or Pay per Call

Incident Driven

Solutions Available

Customer Discretion

Ad Hoc Engagement

Customer owned

Priority Response & Resolution

Guaranteed*

OS & AV Updated

Completely Managed

Roadmap & Implementation

Tracked and Guaranteed

Delivering Greater Value


ASSURANCE 360 – WHAT IT IS

Traditional Services

• Series of service offerings

• Purchase individually or as

part of a contract.

• Defined offering or solution

Performa

• Customer specific, flexible

• Support and build

proficiencies and capabilities

w/in the customer’s

organization.

• Augment customer’s

capabilities

Optima

• Honeywell executed

flexible, outcome based

solution

• Delivering an optimized

production system

Sustaining Status Quo Co-Sourced Partner

Traditional Assurance 360

• Lower customer’s total cost of doing business

• Focuses resources

• Provides cost consistency

• Guarantees results

Outsourced Partner

Ad hoc Outcome Based Guaranteed, Outcome Based

Transactional Support Driven Results Driven

Lower Total Cost of Doing Business

Traditional Assurance 360

10-15%

Total Cost of Doing Business Saving


CUSTOMER DYNAMICS

• Continuously improve

operations

• OPEX cost predictability

• Improve system stability

and quality

• Reduce total cost of

ownership


SYSTEM SUPPORT CHALLENGES

Growth of Open

Technology

Ensure Strategy

Alignment

Reduce

Operating Costs

Minimize Risk and

Downtime

Changes in

Technology

Maintain

Knowledgeable Staff


ASSURANCE 360

• Flexible, outcome-based service program

• Service to augment your workforce and

competencies

• Multi-year agreement

• Cost certainty and consistent system performance

• Objectives: ‒ minimize unplanned events

‒ resolve problems faster

‒ increase efficiency

‒ improve performance

‒ reduce total ownership costs

• Guarantee against Loss of View/Loss of Control

• Leverage automation for business benefit


ASSURANCE 360

Priority Response

and Resolution

Incident

Reduction

Managed Cyber

Security

Proactive

Maintenance

Technology Roadmap

& Innovation Initiatives

Dedicated Performance

Manager with

Performance Drivers


ASSURANCE 360

Priority Response and Resolution

• Incident calls receive priority response from GTAC.

• Incident calls and resolution times are tracked and

reported monthly against goals established based on

the site’s past experience.

• Financial incentives reinforce behavior (Optima).

Guaranteed Response Resolution Times


ASSURANCE 360

Incident Reduction

• Leverage secure remote connectivity and advance

performance monitoring tools to address issues

before downtime occurs

• Critical incident resolution times are tracked and

reported monthly against goals established based on

the site’s past experience.

Incident Reduction and System Stability


ASSURANCE 360

Cyber Security

• Assess system for vulnerabilities

• Deploy and track software patches and anti-virus

signature files

Defense against Viruses and Malware


ASSURANCE 360

Proactive Maintenance

• Maintenance best practices and service request

tracking reduce resource needs and resolution time,

improving overall system availability.

• Advance performance monitoring tools for condition

based maintenance

• Ensures proper maintenance to reduce incidents and

secure performance

Proactive Maintenance Improving Uptime


ASSURANCE 360

Contract Performance

• Metrics aligned to your goals

Dedicated Performance Manager


ASSURANCE 360

What

We Deliver

Partner focused on improving

problem resolution times and

reducing total cost of ownership

Consistent system

performance and improved

system stability

Proactive system

management

Improved system use

and knowledge retention

Cost transparency and certainty Measurable outcomes

Cost Certainty with Consistent System Performance


SUCCESSES


Customer Success – Alcoa (Alumina)

Value

Time

Reduced

Costs

Maximize

Benefits

Design Install Optimize Life Cycle Support

Design

Accelerate Benefits

Sustain

Benefits

ContinuousImprovement

• Realized very significant business results through standardization and modernization of their control systems and extensive use of APC and other advanced solutions

• Improved reliability, sustained and improved operational benefits and contract renewal

With 8 Alumina refineries

across 6 countries, Alcoa was

struggling with reliability and

support consistency


Customer Success – Marathon Petroleum

Marathon Petroleum

Corporation ranks as the

largest petroleum refiner in the

Midwest and the fourth largest

in the US.

• Needed a solution to manage open system dynamics

• Emphasized facility safety, automation control system availability, and plant operation profitability

• Improved system performance and increased system reliability


Customer Success – GPI (Packaging)

Graphic Packaging is a

leading company in the design

and manufacturing of

packaging for commercial

products.

• Struggling with poor support on their QCS systems

• Needed a long term solution that delivered guaranteed results

• Starting to realize improvements to the production systems


Customer Success – Sasol (Coal/Oil)

The largest synthetic fuel plant

globally uses coal liquefaction

to produce petroleum-like

synthetic crude oil from coal

• Struggling with obsolescence and premature failures due to corrosion.

• Needed continued plant safety and efficiency while upgrading

• Provide greater reliability with the flexibility to meet their needs


Customer Success – Lundin (Oil & Gas)

Lundin Petroleum is the most

successful exploration

company in Norway

• Driving for a fully integrated operations focused on core capabilities

• Required partner to assume supplement core capabilities

• Enabled Lundin to focus capabilities and deliver improved results


ASSURANCE 360

What

We Deliver

Partner focused on improving

problem resolution times and

reducing total cost of ownership

Consistent system

performance and improved

system stability

Proactive system

management

Improved system use

and knowledge retention

Cost transparency and certainty Measurable outcomes

Cost Certainty with Consistent System Performance

Flexible, Measurable, Assured: Assurance 360

Technology

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