Flex to Grow: Transform how Work Gets Done for the Mid-Market · Freelancers sourced via an...

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 1

Flex to Grow: Transform How

Work Gets Done For the

Mid Market

Jennifer Gosizk, Global VP of Sales, Flex, SAP Fieldglass

Mark LeClair, VP Sourced Solutions, Robert Half

October 9, 2017


• Industry trends

• Top challenges

• Case study

• Q&A

Agenda


Today’s speakers

Jennifer Gosizk

Global Vice President Sales Flex

SAP Fieldglass

Mark LeClair

Vice President, Sourced Solutions

Robert Half


Out of all the new jobs created since the recession what percentage was

traditional employee versus contingent?

- 10%

- 20%

- 50%

- 95%

- None of the above

Survey question #1


Overall job market

94%Percentage of “Net Job Growth” from

2005-2015 was “alternative work”

Source: The Rise and Nature of Alternative Work Arrangements in the United States, 1995-2015


Contingent labor as a strategic initiative

Global Firms in 2020: The next decade

of change for organisations and workers

Take on more contingent workers. The proportion

of contingent to permanent workers will shift in

favour of the former.

Dispelling a myth that all temps are in low-

paid roles

Last year saw the number of people in permanent

jobs stay roughly static and the number of people

in temporary work rise month on month.

The surge in temp hiring is not a sign of a

malfunctioning economy. It is the face of the

future.


Current status of contingent workers

In 2017, total number of self-

employed Americans aged 21 and

above rose to

Revenue generated by independents

for the U.S. economy over the last

year, equal to about 6% of U.S. GDP

40.9 million $1.2 trillionUp 2.8% from 2016

Source: MBO Partners State of Independence America 2017


“

”

By 2020, gig workers will represent

more than 40 percent of the workforce.

Forbes Magazine, May 2017

Future of contingent workers

More than 50% of businesses see freelancer hiring as a part of their short-term future. Apple,

Calvin Klein, The New York Times, Airbnb, and Google, among others, are seeing hiring in a new

light. There’s a cadre of freelance winners ready to share their genius — and Fortune 500

companies are doing what they can to snag them before someone else does.

Source: Forbes Magazine, May 2017

https://www.forbes.com/sites/elainepofeldt/2016/03/05/the-hot-corporate-career-of-the-future-isnt-what-youd-expect/#22c00ce813e6


How will the following employee types change as a share of your

total labor force over the next 10 years?

Employee Type (% “increase”) - (% ”decrease”)

Traditional full-time employees -4%

Part-time employees 4%

Agency temporary workers 18%

Internally sourced temporary workers 15%

Statement-of-work (SOW) consultants 26%

Other independent contractors / consultants 8%

Workers operating through entirely outsourced vendors on an

ongoing basis23%

Freelancers sourced via an internally-managed pool or an online

staffing platform35%

Source: SIA’s 2017 Contingent Workforce and Workforce Solutions Buyers Survey


What percentage of contingent workers are millennials?

- 10%

- 20%

- 100%

- none of the above

Survey question #2


Profile of contingent workers

53% 47%Men Women

40.9 millionindependents

38% Millennials

27% Gen X

35% Boomers / Matures



What are the benefits to being a contingent worker?

70%say working

independently is better

for their health

43%say they earn more

money as an

independent

48%say they feel more

secure as an

independent

HEALTHIER WEALTHIER SECURE



And they are not rookies at this...

43%The percentage of Americans who will

be independent or will have worked

independently in the next five years



Top 10 priorities for contingent workforce programs in 2017

✓ Reducing/controlling costs

✓ Providing excellent customer service to internal stakeholders

✓ Globally integrating CW program

✓ Implementing VMS

✓ Implementing MSP

✓ Integrating our CW program into corporate strategic planning

✓ Shrinking/consolidating number of suppliers

✓ Recruiting quality non-agency temps

✓ Implementing Total Talent Acquisition (combined recruiting for contingent and non-contingent workers)

✓ Managing IC compliance

✓ Minimizing risk/cost related to healthcare reform

Source: SIA’s 2017 Contingent Workforce and Workforce Solutions Buyers Survey


So what challenges do we face with managing them?

NO VISIBILITY

QUALITY ISSUES

HIGH RATES

HIGH COSTS

INEFFICIENCIES

COMPLIANCE

ISSUESHiring Mgrs Suppliers Candidates


Challenges

• Disparate processes

• Inefficiencies

• Lack of visibility

• No reporting capabilities


• Manual processes managed by spreadsheets

• Shoehorning temp labor transactions into existing tools

• Needed simplified, streamlined process for internal

functions

Addressing challenges before SAP

Fieldglass Flex


How and why did you decide you

needed a solution?

• Current model not financial sustainable

• Labor intensive

• Elevate the value proposition to the customer

• No real-time reporting


Sample business report: Spend by business unit


Sample business report: Head count


• The right sized solution

• Simplicity

• Fast and easy to implement

• Flexibility to grow

• Configurable according to growth needs

• Web-based, accessible from any web browser

• Mobile-enabled

• Reporting capabilities

Why SAP Fieldglass Flex?


Implementation

• Quick and easy; Completed in less than 24 hours

• Three-file setup

• Test environment provided


• Full visibility into external talent

• Increased efficiency

• Enhanced quality

• Tighter control over the end-to-end external talent

management process

• Ability to capture all contingent talent tracking and spend for

all locations

• Agility

Program benefits


Future goals of the program

• Expand utilization of the Flex platform to several projects

already underway in addition to new project demand

• Maintain Flex as the de facto solution offered to

customers who are willing to self-manage without

requiring our assistance post set up


Q&A


Jennifer Gosizk, Global Vice President Sales Flex, SAP Fieldglas

[email protected]

Mark LeClair, Vice President, Sourced Solutions. Robert [email protected]

Thank you.


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