Five VoIP Features that Businesses Should Never Ignore
13
5 VoIP Features that Businesses Should Never Ignore
-
Upload
sushant-p -
Category
Technology
-
view
242 -
download
2
Transcript of Five VoIP Features that Businesses Should Never Ignore
5 VoIP Features that Businesses Should Never Ignore
VoIP – One of the most used business
technologies, can serve a single user or a MNC
equally well & is compatible with
different devices.
But that’s not it, it has more to offer.
1. Customized Control Portal
It allows the network administrator to
add/remove users, quick dial extensions, user
permissions, and other customization from a
single dashboard.
It also allows customization to meet the unique requirements of different
businesses. Settings can be adjusted even after installation to meet the requirements for on premise PBX,
Hosted PBX, Toll Free Numbers or other VoIP feature.
2. Auto Attendant & Level-based Routing
Auto attendant feature allows the machine to answer the incoming calls, letting the machine announce about the extensions for the user to
press and choose.
On the other hand, level routing works on different levels by dividing the services into broader categories, hence catering to the queries more
professionally.
3. Call Queue Management
Call Queue feature primarily keeps the agent aware of call
queue while keeping customers waiting on the call & entertained. This
helps you better prioritize important customers over the
others.
4. Performance Monitoring
VoIP helps you keep the employee
activities under scanner by using
various parameters.
It also helps you monitor various
activities such as sales, which, in turn,
improves the call quality.
5. ID Recognition & Call Blocking
VoIP offers caller ID recognition service which
helps the agents identify the
caller, so they can quickly be
prepared to greet the customer.
Call blocking feature helps in blocking
the bot calls that intend to make Denial-
of-Service (DoS) attack to bring the
system down.
VoIP is the reason that BYOD is seen as a convenience, not a
threat & its integration with
cloud has given it an edge over the conventional
systems.
Businesses are certainly gaining
much after embracing such a
technology.
About UsThe Real PBX, powered by Cloud Space Technologies LLC, is a global provider of
unified cloud communication services
such as Hosted PBX, VoIP services, SIP services and toll free numbers to
consumers and businesses.
For more information, visit: www.therealpbx.com or call at +1-888-892-9646
LIKE THIS DECK?GET IN TOUCH!
Follow us for more Great Content
Call: +1-888-892-9646 or write us at: [email protected]
Check out some other slide shares....
References:
Five VoIP Features that Businesses Should Never Ignore - Ulitzer
Five Reasons Why Your Business Needs Hosted PBX System - TheRealPBX
