Fitness Manager

live happily ever active

People and Training

The Departments and People You Manage

The Fitness Team

How many Fitness Coaches (FC) do you have?

How many Personal Trainers (PT) do you have?

How many Transitional Personal Trainers (TPT) do you have?

When are their agreed weekly 121 time slots?

When is the weekly fitness team meeting?

Group Ex

Who is the Group Exercise Manager?

What is their contact number?

What is their email address?

When are they in the club (where is their rota)?

What motivates them?

What’s their favourite class?

In House & Freelancers (Group Ex)

Who are they?

What do they teach?

Where can you find their contact numbers?

In House & Freelance Pay (Group Ex)

Explain in the space below how this works

Swim

Who is the Swimming Manager?

What is their contact number?

What is their email address?

What is their agreed weekly 121 time?

When are they in the club (rota)?

What motivates them?

The Swim Teachers

Who are they?

What do they teach?

Where are their contact numbers?

ASA National Pool Plan

Please read the Guidelines on Connect

The PT Team

Who looks after PT in your club?

What is his/her telephone number?

How many hours of PT does the PTM deliver?

Who are the PTs in your club?

Where would you find their contact numbers?

What are their email addresses?

What are their unique selling points (USPs)?

Fitness Coach

Who looks after Fitness in your club?

Who are your Transitional PTs?

Where would you find their contact numbers?

Where are their email addresses?

How does the transitional process work, including time frames from being a Fitness Coach to becoming a Full Time PT?

What are the minimum number of hours a Full Time PT must deliver in our business?

REPS

What is REPS?

What is the minimum REPS requirement for our Fitness Staff on our Gym Floors?

How do you register with REPS?

Where can you find the VA spreadsheet and how frequently is it updated?

Use the spreadsheet to find out the status of current staff at your club

REPS Number Forenames Surname Level Status Current / Lapsed

(example) R0144494

Andrew Nathan Other 2 Full Current

REPS Number Forenames Surname Level Status Current / Lapsed

Use this space to record your team and their level of REPS registration:

PT on the Net

What is www.ptonthenet.com?

What is your club’s username and password?

What is the web address for PT on the Net Gym Control?

What is your Manager’s username and password for Gym Control?

121s & Evaluates

List Fitness Coach KPIs

List Swim Managers KPIs

List Group Exercise Manager KPIs

Why do we have 121s?

How frequently should you have 121s with your staff?

Give an example of a Smart Goal for a FC

Give an example of a Smart Goal for a FM

Further work

Log in to Gym Control and print off the education reports for all your staff

Sign yourself up to PT on the Net

Refer back to the REPS spreadsheet and check all staff are registered with PT on the Net

Complete the ViPR in-house training

Design a program for a member

Print off and read two articles that are of interest to you

How should you follow up on your 121s?

Meetings

What meetings will you be invited to?

What meetings will you need to conduct?

Write an agenda for a team meeting (what is important)?

Group Exercise Manager 121

Please discuss:

Any important information re: what’s going on in the club with regards to Group Exercise?

Freelance issues, Virgin standards, training, maintenance

How often should you have a 121 with your GEM?

How is your club performing against its KPI targets?

How many members of the gym team currently teach on the timetable?

Who is trained in the in-house / innovation classes?

HOD Relations

General Manager 121

How often must this happen?

How many KPI targets have been hit year to date?

How does this compare with the previous year’s figures?

Further work

Understanding where to find information about previous year’s KPIs

Plan of action of how to hit / improve on current KPIs

Book a weekly review with your GM

Who has a current music license with Fit Pro?

Who requires more training?

Sales Manager 121

How often should you have a 121/catch up with your Sales Manager?

What should you discuss?

How is your Sales Team performing on its KPIs?How can your Sales Team help you to achieve your KPIs?

Swim Manager 121

How often should you have a 121/catch up with your Swim Manager?

What should you discuss?

How is your club performing against its KPI targets?

Training

Courses for Fitness Coaches

Which courses are available for your Fitness Coaches to attend (list these below)

Which of these are compulsory (and why)?

Where can you find a copy of the Fitness Coach career path flow chart?

Where can you find the ‘How to Manage the Fitness Coach Career Path’ document?

What other courses form part of the Fitness Coach career path?

When should they attend these?

In the space below, show which courses the Fitness Coaches have attended.

What is left that they need to attend?

Courses for Personal Trainers

Which courses are available for Personal Trainers to attend (list these below)?

How to be a Personal Trainer is a compulsory course, why?

Where can you find a copy of the PT career pathway flow chart?

Where can you find the ‘How to Manage the PT Career Pathway’ document?

What does the ‘How to be a Personal Trainer’ course cover?

When should they attend the innovations courses? What are the innovations courses?

In the space below, show which courses the Personal Trainers have attended.

What is left that they need to attend?

Courses for Fitness Managers

Which courses are available for Fitness Managers to attend (list these below)?

Which of these are compulsory (and why)?

Which are voluntary?

When should an FM attend these?

What courses do you need to book onto?

Courses for Swim Managers

Which courses are available for Swim Manager to attend (list these below)?

Which of these are compulsory (and why)?

Which are voluntary?

When should they attend these?

In the space below, show which courses the Swim Manager have attended.

What is left that they need to attend?

Courses for Group Exercise Managers

Which courses are available for Group Exercise Managers to attend (list these below)?

Which of these are compulsory (and why)?

Which are voluntary?

When should they attend these?

In the space below, show which courses the Group Exercise Managers have attended.

What is left that they need to attend?

Training Pay Policy

Where can you find the Training Pay Policy?

Explain the Training Pay Policy for FCs and PTs

Love To Study Policy

Where can you find the Love To Study Policy?

What is the purpose of the Love To Study Policy?

Give examples of courses that may potentially qualify for Love To Study?

Give examples of courses that may not qualify for Love To Study?

What Virgin Active email address would the FM/FC/PT/PTM send their Love to Study request to?

Service

KPIs

What are your 3 main KPIs?

How are you currently performing against these?

Fitness Experience

Use the space below to explain what we mean by the Fitness Experience

Why is this different to what many of our competitors offer their members?

Explain what is meant by Oomph!

How do we Oomph up our gym floors?

New Member Journey

What is your club’s current New member induction delivered percentage?

Observe an FC logging an Induction

Observe an FC logging a Reset

What process do you use to ensure that as many members as possible are inducted?

Operations and Gym Floor Basics

Fault reporting and Planned Preventative Maintenance checks

Date

Questions

Why do we have PPM checks?

Who is responsible for completing the PPM checks?

Where can you find the gym equipment manual and what does it contain?

Where would you find an up to date gym equipment inventory that you can print off?

What is a serial number for?

What are GE numbers?

How do you lubricate the equipment?

How do you prevent members from using gym equipment that is out of order?

How do you log a Technogym fault?

How do you log a Power Plate® fault?

How do you log a Star Trac fault?

How do you log a Life Fitness fault?

How do you know who to contact?

Is the piece of equipment on warranty or service contract?

What would you do if you have a piece of equipment on the gym floor that isn’t on the checksheets?

Shires and PPM

Print off a copy of the Gym Equipment handbook and read at your leisure. (Hint… It may help with answering some of the questions below)

How do you check a working piece of kit?

How do you lubricate the machine?

What do you do if a machine is faulty?

Who do you contact if you have a piece of kit on your gym floor that isn’t on the PPM checksheets?

What is a GE number?

Further work

To complete a weekly lubrication check and sign offs

To complete general equipment checks: Monthly & Quarterly and sign offs

To complete Swiss Ball checks and sign Shire check (See your GM)

Fault Reporting

What tools do you have to aid fault reporting?

Who is responsible for reporting faults?

If a piece of equipment breaks, how quickly do we expect it to be fixed? Use the space below to give details for the different equipment providers.

How do you log a Technogym fault?

How do you log a Power Plate® fault?

How do you log a Star Trac fault?

How do you log a Life Fitness fault?

How do you know who to contact?

Is the piece of equipment on warranty or service contract?

What would you do if you have a piece of equipment on the gym floor that isn’t on the checksheets?

Gym Floor BasicsDay sheets

What is the purpose of the day sheets?

List all the activities which will be scheduled on the day sheets

Who completes the daily stats section at the bottom of the sheet?

What does the summary page tell you?

Who is working today?

How far ahead do your day sheets go?

Is the Gym Floor Basics Bible being used?

How many Fast Classes were scheduled for today?

How many Power Plate classes are scheduled for today?

What were the attendances for the above classes and who took them?

Is the Fast Class timetable visible in the gym?

Further work

Complete your club’s day sheets for the month

Explain why you have completed them as you have: talk around your reasoning for where you have placed Interaction /Coaching, Fast Classes, Induction availability, Cleaning / Planned Preventative Mainte-nance, Shift patterns / number of staff on at one time etc

Gym Floor Basics Bible

Why do we have the GFBB?

What is recorded on the GFBB?

What are the consequences of the GFBB not being fully completed?

What information can be put into the notes sections?

Further work

Complete an open shift on the Gym Floor at the club. Complete checks on GFBB including Health and Safety section and tasks on the Virgin Standards section

Complete a closing shift on the Gym Floor at the club. Complete checks on GFBB

Go over old GFBB and see what areas need improving in your club i.e. what areas are often left out/ need more detail

Are there any faults with equipment on the gym floor and have they been logged and reported?

FTE and Rota

What does FTE stand for?

How do you calculate total hours you have to spend?

Is the FM included in the Gym Floor FTE?

Further work

To complete a month’s rota for current club within FTE

Payroll

How do you calculate holiday?

How do you track sickness and holiday?

Virgin Standards

What is Virgin Standards?

Why is Virgin Standards so important?

What are you looking for when doing Virgin Standards?

Who completes Virgin Standards and how frequently?

If there is a recurring problem what should you do?

What can be done to ensure all staff are proactive to ensure upkeep of Virgin Standards?

Further work

Complete a Virgin Standards check for your fitness floor

What areas need most improvement?

Payroll

Other areas of product or services I need to know about!

Once you have completed your book, your induction into Virgin Active is complete. Hopefully you feel welcomed into our family!

Book some time with your line manager to look through your completed book together.

Name:

Signature:

Date Completed:

General Manager Signature:

Please put this page into your p-file to show you have completed your induction book.