PRESENTED BY:HIMANI BATRASHILPY BHALLA

INDERPREET KAUR CHAWLA

ABOUT THE AUTHORS

1. STEPHEN C. LUNDIN Writer Film maker Public speaker

Famous books written by him Top Performer Fish Fish Sticks Fish for Life

1. JOHN CHRISTENSEN CEO of Chart House Learning Film maker

Books under his name Boyhood of Faith Can I be Successful

2. HARRY PAUL Senior Writer at Chart House Learning

OVERVIEW

“The more things change, the more they stay the same — it just isn’t true. The hard job is getting real change to stick.”

Fish! Sticks is a: Classic story which teaches how to effect change and STICK to it. Significance of natural energy and vision moments. Illustrates three core principals of “FIND IT, LIVE IT, COACH IT.” Provides Path-breaking solutions of boosting employee morale and customer

satisfaction.

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1. Rhonda Bullock: Head Nurse at Good Samaritan Hospital Having problems in sustaining the positive atmosphere. Reduced Hospitality in care unit at 6th floor . Stressed

2. Margo Carter: Rhonda’s friend Takes her To a Sushi restaurant “The minute a new way of working is initiated , the gravity pull of old ways begin.”

3. Ishy: Owner of Takara too Rhonda Inspired by their extraordinary service. Discovered the concept of “REAL CONVERSATIONS and IT MOMENTS.”

Story line and Characterization

4. Miss Scallpell: New Vice President Tells to ditch the FISH! Employees revolt and continue wearing fish Badges. Miss Scalpell later agrees to it.

The story ends with the IT Model being established in whole organization.

Philosophy “KEEPING YOUR VISION ALIVE”Through principles of Find IT. Live IT. Coach IT.

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REAL CONVERSATIONS

Finding IT

Most basic element.

IT is our role in the organization.

IT is individual personalization of vision of the organization.

Live/Be IT

Next step is to “LIVE” the found IT.

Opportunities called Vision Moments.

Implementing /living vision moments.

Coach IT

Coaching keeps “vision alive” and “IT” strong.

Achieved through “Feedbacks” from all directions.

We “coach IT” for the same Vision- can’t be an ego trip.

TIME FOR SOME ACTION

Commitment Gate: Find IT Are u committed to the vision of your organization?

Photographic Memories: Live IT True pictures of Vision Moments.

Coach IT cue card Two-way exchange. Are you willing to coach others?

Inspirational learning's

Love your work. Don’t underestimate others potential. Be innovative. Positive attitude towards job. Make choices of your own and only follow yourself. Natural energy comes with personal choice. Don’t bring in your ego. Have eagle’s eye.

“COMMITMENT REMAINS AN ABSTRACTION UNTILL WE TAKE ACTIONS.”

WE DEMONSTRATE ACTIONS BY FIND IT LIVE IT COACH IT