First steps to shared services
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Transcript of First steps to shared services
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Shared ServicesTaking the first steps …
Andrew HawkinsBusiness Development Director, Eduserv
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Why all the noise ?
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Bringing out the value …
Identify all the costs and risks Core services versus non-core
services Look for solutions to solve areas of
complexity or just remove the “niggly” problems
Focus resource on innovation and improving delivery not managing the commodity services
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The Elephant in the Room …
Is the use of shared services a logical or emotional decision?
A reason can always be stood up to not used shared service
…. However the general sense is that shared services IF DONE WELL should deliver value
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Look for a starting point …
Manageable Measurable Malleable
M3
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Example - Researcher
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Example – Co-location Services
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Example – Virtual Data Centre
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Example – Virtual Desktop
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Example – SaaS Solutions
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Example – Managed Services
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Find a Partner …
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Follow a check list …
Proximity Sector Commitment Connectivity Operational and Delivery Capability Sustainability Agility Professional Services
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Build a Plan & Execute
Up Front: Clear Scope Clear Deliverables Clear Timelines Clear Results and Output Clear next steps
Manage, Review & Measure
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Eduserv
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Eduserv Services
Cloud: Compute / Storage / File Storage “Pay as you go” or “Virtual data Centre” models SaaS Services Pilot Capability ie. VDI solutions Managed Service / Hosting options
Data Centre Solutions Co-location
With supporting servicesOperati
onal and Deliv
ery
Servi
ces
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Questions?
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