_____________________________________________________________________________ Ticket: # 338662 - Business Internet is beyond slow Date: 6/13/2015 1:23:35 AM Received via: Internet Consumer Name: City/State/Zip: Cleveland Heights, Ohio 44118 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Friend on Behalf of Company Name: Happys Pizza Company Complaining About: AT&T _____________________________________________________________________________ Description I have AT&T U-Verse for my business and it is so slow, that if a 2 phones were using the interent at the same time, it would be a stand still. It's under 1 mbps. I tried the speed test on the network with just 1 item and it's almost as slow as dial up. It's been like this for a while. We need the full speed we are paying for. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/18/2015 7:26:59 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/15/2015 8:31:56 PM: Hi Your Ticket No. 338662 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed. Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

(b) (6)

(b) (6)

_____________________________________________________________________________ Ticket: # 339672 - Internet service extremely slow for a payment of $150.00 a month. Date: 6/14/2015 12:02:42 AM Received via: Internet Consumer Name: City/State/Zip: Laredo, Texas 78040 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Mother on Behalf of Company Name: Unknown Company Complaining About: AT&T _____________________________________________________________________________ Description This is the 6th month my internet service is extreamly slow. I have been racially discriminated by ATT.COM to the point where they have racially discriminated me in my house and outside stating that I am part of the white races family member and ask me to state my life story in exchange for service. i have reported that It is the service that is being payed for and there is no need for verbal communication. The company has discriminated me by tranfering my internet server service from San Antonio to Dallas Tx. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/24/2015 1:56:19 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/8/2015 7:21:49 AM: Hi Your Ticket No. 339672 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed. Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

(b) (6)

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_____________________________________________________________________________ Ticket: # 339708 - Fcc auction of lowband spectrum Date: 6/14/2015 2:50:25 AM Received via: Phone Consumer Name: City/State/Zip: Santa Rosa, California 95404 Status: Closed Filing on Behalf of Someone: Yes on Behalf of Relationship: Fellow Americans on Behalf of Company Name: U.S consumers Company Complaining About: Verizon Wireless _____________________________________________________________________________ Description You seriously need to wake up and stop letting Verizon and att keep shoving their dicks up your ass and actually do what's right for the consumers instead of lining your pocket book put more lowband on reserve for smaller companies of you will fuck over everything and everyone including yourselves (ajit pai ,Michael o'reilly) stop relying on preset politics based on your party and actually use your brain for once and see what's actually right - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/2/2015 7:41:54 AM: This ticket is resolved because it is incoherent/unanswerable.

(b) (6)

_____________________________________________________________________________ Ticket: # 342469 - unlimited data throttling and unable to use hotspot mode Date: 6/15/2015 11:13:15 PM Received via: Internet Consumer Name: City/State/Zip: Dallas, Texas 75207 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: COMPANY IT TELECOM ADMINISTRATOR on Behalf of Company Name: NTT AMERICA, INC Company Complaining About: AT&T _____________________________________________________________________________ Description grandfathered unlimited plans (unlimited data) create throttling and unable to use hotspot mode simply to point customers to use usage based plans - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/24/2015 9:34:41 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 343765 - Verizon throttling internet from specific addresses Date: 6/16/2015 3:49:03 PM Received via: Internet Consumer Name: City/State/Zip: Tiffin, Ohio 44883 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Business customer on Behalf of Company Name: Swenson Construction Company Complaining About: Verizon _____________________________________________________________________________ Description We have a customer who is a customer of Verizon FIOS. They were complaining to us that our website was slow and unusable at times. I connected into their local network and ran some network tests. Everything looked good as far as signaling, packet loss, etc... When I tried to download any data from Amazon's S3 storage service it would take 1,000's of times longer than it should. For example a 3MB file would take 10 minutes to download. I connected them to a VPN I have and then the problem went away. They could download files at the full internet speed they were paying for. Turn the VPN off and the speed slowed to a crawl again. We tested this several time always with the same outcome. Please assist us in fixing this issue as it affects my company who utilizes Amazon's services and also our customers who utilize our site. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/24/2015 10:28:27 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 345105 - Windstream Communications, Inc Date: 6/17/2015 10:50:02 AM Received via: Internet Consumer Name: City/State/Zip: Sheridan, Arkansas 72150 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Child on Behalf of Company Name: 1991 Company Complaining About: Windstream Communications _____________________________________________________________________________ Description Windstream has the practice of selling unavailable internet and bandwidth they do not have. The funds to update the local drop box have been allocated but they have not completed the updates. This family was sold internet at what they claimed was a lower price and better speed, but when the technician came out to do the upgrade we found out that we can not get the promised internet speed and it would have cost us more. So we were lied to about the speed we could have gotten and the cost to us. Windstream has been practicing this for many years now. We are tired of being lied to and cheated out of better internet. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/25/2015 8:19:46 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 345509 - Broadband throttling and cutting off service Date: 6/17/2015 12:54:02 PM Received via: Internet Consumer Name: City/State/Zip: East Stroudsburg, Pennsylvania 18301 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Mother on Behalf of Company Name: 1984 Company Complaining About: Blue Ridge Communications _____________________________________________________________________________ Description BLUE RIDGE COMMUNICATIONS of PENNSYLVANIA charges us 75.00 a month for broadband cable internet and throttles our internet at night if we go over 256 GB. We often stream movies and shows via Netflix and Hulu and do not see how we are going over 256 GB in a day. We now cannot use her internet between the times of 5pm to 1am or she will go over and be charged accordingly. We never had this issue before until recently. On top of all of this her internet rarely works properly, with frequent outages and errors. Blue Ridge Communications has sent technicians out before who claim that everything is in working order. Their representatives are incompetent and do nothing to help. Blueridge Communication continues to rip people off, because they are the only internet available in the area and people have no other choice. Something needs to be done. Just view their consumer reports and you will see thousands of complaints about this company. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/30/2015 7:18:13 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 345705 - Non working Service with AT&T Date: 6/17/2015 1:38:39 PM Received via: Internet Consumer Name: City/State/Zip: Miramar, Florida 33027 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Wife on Behalf of Company Name: Mathelier Marketing Group, Inc Company Complaining About: AT&T _____________________________________________________________________________ Description I have been an AT&T customer for close to two years and I must say, the service has gotten worse since it launched it's 4G LTE service. I am unable to conduct my business searches or use my phone as promised by the company. I feel they are slowing down my service on purpose to save on data usage . The speed is slowed down, it affects; web search, navigation, purchases at starbucks, banking, shopping at CVS, stock quotes and trading, Uber navigation. ETC... - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/25/2015 12:48:54 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 347204 - GCI cell phone service in Homer, AK Date: 6/17/2015 7:43:01 PM Received via: Phone Consumer Name: City/State/Zip: Homer, Alaska 99603 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Husband on Behalf of Company Name: Shank Electric, LLC. Company Complaining About: Gci _____________________________________________________________________________ Description I am being charged $393.24 per month for service for four cell phones. I'm paying for 5G service with 10 gb of Data. * PLEASE investigate GCI's customer complaints AND their customer service policies. PLEASE evaluate their network capabilities and determine if they have adequate output capabilities to service their existing customers. I have been in contact with GCI who informed me that the phones we were sold cannot receive 5g data. They encouraged me to upgrade our phones saying "perhaps" we may be able to receive 4 g service. ( Why am I being charged to 5g service if I cannot receive it?!) They suggested that we upgrade 1 of our four phone to see if this helps the problem. However, even though they called to tell us that the phone was at our local store, when we went to pick it up the next day we were informed that they do not have the phone in stock that we had talked about with their customer service department .It would have been free with a two year contract. Instead we were encouraged to but a $500.00 phone. This action demonstrates the classic "Bate And Switch" sales tactics. Bate and switch has been unlawful for decades! I have attached a copy of the email that I sent to them describing the service we receive. I believe it to be extortion and fraud to knowingly charge people for a service you are not able to provide. They are not only charging me for service they are not providing, but they are continuing to enter into contracts with NEW customers knowing their network is not able to provide the service they are charging their existing customers for. * PLEASE investigate GCI's customer complaints AND their customer service policies. PLEASE evaluate their network capabilities and determine if they have adequate output capabilities to service their existing customer. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/30/2015 7:43:56 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice.

(b) (6)

If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

_____________________________________________________________________________ Ticket: # 348583 - Bad Internet Service Date: 6/18/2015 12:24:20 PM Received via: Internet Consumer Name: City/State/Zip: Kelleys Island, Ohio 43438 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: General Manager on Behalf of Company Name: Portside Marina Company Complaining About: Frontier Communications _____________________________________________________________________________ Description I am the general manager of a business on Kelleys Island, Ohio and I subscribe to two different business internet services packages through Frontier Communications. Each package was supposed to be up to 6Mbps through DSL. However, currently I am paying the same price for each package but only receiving a max of 1.7Mbps on one connection and 3.3Mbps on the other package. Frontier seems to not care to offer any sort of discount or explanation as to why I have two different speed connections at the same location while subscribing to the same package. I believe that Frontier is signing up additional customers at their existing price but giving them less bandwidth because they do not have the bandwidth they need for the connections they are selling. I have attached both bills indicating that I am being charged $59.99 for Business High Speed Internet Access on each account with a screenshot of the connection speed given to each account taken from our modem equipment supplied by Frontier Communication. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/1/2015 10:57:25 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 350767 - Open Internet Transparency Rule: Interenet Throtlle-ling and or SPEED BROADBAND UPLOAD Date: 6/18/2015 10:14:24 PM Received via: Internet Consumer Name: City/State/Zip: Osceola, Wisconsin 54020 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Son on Behalf of Company Name: N/A Company Complaining About: Centurylink _____________________________________________________________________________ Description CenturyLink is throttling the internet in my area and here is why; 1. 03/15 CenturyLink promised Broadband of 3mega bites at a cost for $15.99 UNDER LOW INCOME, to support Applications, such as Netflix, Movie Streaming and Gaming for my grand children. Speed test on http://www.speedtest.net/ 3 mega bites DOWNLOAD 0 .46 mega bites UPLOAD , CENTURYLINK TEL DID DISCLOSED TO ME 3 MEGA BITES DOWNLOAD BROADBAND, BUT DID NOT DISCLOSED 0.46 MEGA BITES BROADBAND UPLOAD SPEEDS. THEY STATED THAT 3 MEGA BITES WAS SUFFICIENT ENOUGH FOR APPLICATIONS, such as Netflix, MOVIE STREAMING AND GAMING. 2. 06/09/15 My grand children could not play their internet Gaming, their Gaming would crash or not connect via the internet. After considering I opted to increase or purchase for another $5 dollars Broadband at speed of 10 mega bites. I ASKED CENTURYLINK CUSTOMER SERVICE WHAT WOULD BE THE BROADBAND UPLOAD IN MEGA BITES. I WAS TOLD IT WAS GOING TO BE .8 MEGA BITES. Speed test on http://www.speedtest.net/ 9.94 mega bites DOWNLOAD 0.77 mega bites UPLOAD 3. 06/18/15 GAMING still crashing and still unable to connect to the internet BROADBAND, after further research from 06/09/15 into the GAMING requirements on how much BROADBAND is needed for GAMING. I discovered through community trouble shooting BROADBAND. That GAMING requires from 3 mega bites DOWNLOAD and 1.5 mega bites UPLOAD. 4. I have called CENTURYLINK to remove the extra purchase BROADBAND from my account since my grand children are unable to play their internet GAMES on CENTURYLINK BROADBAND service. CONCLUSION: CENTURYLINK KNOWS WHAT BROADBAND IS NEEDED FOR APPLICATION , NETFLIX, MOVIE STREAMING AND GAMING. CENTURYLINK TELLS ITS CUSTOMER'S THE DOWNLOAD BROADBAND NEEDED BUT DOES NOT DISCLOSE THE BROADBAND UPLOAD. WHY? BECAUSE THEY KNOW THROTTLE-LING THE UPLOAD BROADBAND WILL RENDER APPLICATIONS, NETFLIX, MOVIE STREAMING AND GAMING USELESS. GIVING THE CUSTOMER THE PERCEPTION THAT MORE BROADBAND IS NEEDED. AS IT HAS HAPPENED TO ME. ORIGINALLY I OPTED TO PURCHASE BROADBAND AT 3 MEGA BITES AND IT DID NOT WORK. NOW I OPTED TO INCREASE THE BROADBAND TO 10 MEGA BITES AND IT STILL DOES NOT WORK. THE CATCH HERE IS THAT CENTURYLINK KNOWS BY KEEPING THE

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UPLOAD BROADBAND BELOW WHAT IS REQUIRED WOULD ULTIMATE LEAD FOR CUSTOMER'S TO UPGRADE TO HIGHER BROADBAND PURCHASE. FOR EXAMPLE ME 03/15 PURCHASE 3 MEGA BITES BROADBAND DOWNLOAD 0.56 MEGA BITES BROADBAND UPLOAD, 06/09 UPGRADED PURCHASE 10 MEGA BITES BROADBAND UPLOAD 0.80 MEGA BITES BROADBAND UPLOAD. THE GAMING REQUIRES 1.5 MEGA BITES BROADBAND UPLOAD, NO WHERE NEAR WHAT CENTURYLINK HAS SOLD ME AN UPGRADE AT 0.80 MEGA BITES BROADBAND UPLOAD. I WOULD HAVE TO GIVE IN TO CENTURYLINK DECEPTIVE THROTTLE-LING OF BROADBAND UPLOAD AT A COST OF $60 DOLLARS PER MONTH OR MORE IN ORDER FOR APPLICATIONS, NETFLIX, MOVIE STREAMING AND GAMING TO WORK PROPER. ALSO DISCOVERED THAT INTERNET BASED TELEPHONE AND SMART PHONE UTILITIES AND HARDWARE ARE USELESS WHILE CENTURYLINK IS THROTTLE-LING THE UPLOAD BROADBAND. THAT'S WHY CENTURYLINK IS FIGHTING INTERNET NEUTRALITY. AND THAT'S WHY OTHER BROADBAND SUPPLIERS ARE DOING THE SAME AS CENTURYLINK AND ARE FIGHTING TOGETHER TO END INTERNET NEUTRALITY. I CAN TELL YOU THAT MAKING A 911 EMERGENCY CALL OUT OF MY INTERNET BASED TELEPHONE AND SMART PHONE UTILITIES AND HARDWARE IS NEARLY IMPOSSIBLE TO DO, IN CASE I WOULD NEED IT IN AN EMERGENCY, LIKE A HOME FIRE. CenurtyLink Customer Servcie 800-788-3500 CenturyLink TECH SUPPORT PHONE-INTERNET 800-788-3500 - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/1/2015 1:40:36 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

_____________________________________________________________________________ Ticket: # 360023 - ATT uverse service Date: 6/23/2015 8:10:49 PM Received via: Internet Consumer Name: City/State/Zip: El Paso, Texas 79928 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Fiance on Behalf of Company Name: 1987 Company Complaining About: AT&T _____________________________________________________________________________ Description Refusal to address service issues and poor customer service. DNS server issues reported to AT&T. Attempted to provide the proof for AT&T to realize what the actual issue is but have been refused multiple times. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/8/2015 12:30:29 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 363887 - XO Interent Provider for our Business Date: 6/25/2015 8:23:08 AM Received via: Internet Consumer Name: City/State/Zip: New York, New York 10022 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Manager -Employee on Behalf of Company Name: Eiseman levine Lehrhaupt & Kakoyiannis Company Complaining About: Xo Communciation _____________________________________________________________________________ Description We are small business in Manhattan, New York. We have our phones and internet with XO communications. We are not getting the bandwidth or speed that we are paying for. For 2 weeks we have been complaining to XO, and although they claim to be fixing the problem, nothing has been done. Unfortunately we have a contract with this provider, We are entitled to 10 mgs of bandwidth and paying for that and are getting 1.5 mgs. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 8:05:03 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 368134 - Comcast Data Cap of 300GB in the Huntsville AL Area Date: 6/26/2015 1:09:28 PM Received via: Internet Consumer Name: City/State/Zip: Brownsboro, Alabama 35741 Status: Pending Filing on Behalf of Someone: Yes Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast setting data caps. Please see attachment for full complaint. Does this need to be posted to Docket 14-28 as well? - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 5:36:31 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 368409 - Comcast data cap Date: 6/26/2015 2:34:29 PM Received via: Internet Consumer Name: City/State/Zip: Frankli, Tennessee 37069 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: husband Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast now counts data used on VOIP, a service for which we pay ViaTalk), downloads from Direct TV, streaming from Netflix & Amazon, online games, ipads, mobile phones and email. We only subscribe to internet services and we have our own router. Home wifi should be included in our monthly bill. Our data should not be capped at 350 mbps!!!! Especially for download speed of 8.32 mbps and upload speed of 5.31 mbps. Please, please make data caps illegal!! - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 5:31:12 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 368434 - Comcast Trottling my Internet speed again from 94.3 mbps tp 9.4 mbps Date: 6/26/2015 2:40:45 PM Received via: Internet Consumer Name: City/State/Zip: Hatboro, Pennsylvania 19040 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Husband on Behalf of Company Name: N/A Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast Trottling my Internet speed again from 94.3 mbps tp 9.4 mbps. I sent a previous complaint about this same scenario. It happened at 4:05pm 6/25/15 and then again at 1:15am 6/26/15. This time I recorded a picture of the individual speeds as photos from my computer display. If you want those pictures, please give me an Email address to send them too?

Hatboro, PA 19040-4526

- - - - - - - - - - - Follow-up message by FCC on 7/9/2015 5:29:23 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 368702 - internet throttling Date: 6/26/2015 3:54:56 PM Received via: Internet Consumer Name: City/State/Zip: Adams, Massachusetts 01220 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: spouse Company Complaining About: Time Warner _____________________________________________________________________________ Description I am getting very incosistent internet speeds from my provider. Time Warner/Roadrunner. I have brought the issue to their attention, and they direct me to a speed checking site that shows me getting the speed I am paying for. But if I go to a speed testing site that is different from the one they recommend, I find my download speeds to be very incosistant, ranging from 5 mbps up to the 30 mbps that I am paying for. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 10:32:33 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 368953 - Cramming complaint against Comcast Date: 6/26/2015 5:20:34 PM Received via: Phone Consumer Name: City/State/Zip: West Monroe, Louisiana 71291 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Spouse Company Complaining About: Comcast _____________________________________________________________________________ Description May of 2014 I entered into a promotion with Comcast for an internet promotion where I paid for Economy plus 29.99 and would be boosted to the Blast speed. This agreement was for 24 months. Every month for awhile I had to call in because my internet was so poor. June 13th I called in complaining and they told me my promo was removed. I asked how can you remove a 24 month promo if I have only had it 12 months. They informed me that it was not in their system anymore and I would have to go to a new promo. They set me up with Performance internet for 29.99 + 10 modem fee on Monday June 15th. After that my service kept dropping. I logged in about 21 calls to Comcast and as I am writing this I am on the phone with them and have been on the phone for 2 hrs and 12 mins so far. I finally got a technician to come out to my house where I was paying for internet only and was promised $29.99 for 12 months that I signed up for on June 15th. While the tech was there he informed me that I had phone service to. I argued and told him no I do not I do not even own a phone. He advised me to call Comcast's customer service and inquire. I did just that and sure enough they have added home phone to my account with out my authorization. They informed me that my bill would be $79.99 not $29.99. I have been on the phone now for over 2 hours and have talked to numerous people and they are telling me that they cannot remove the home phone that I did not request. I did get one lady in retention to say she was going to issue a $55 credit for June but she is unable to remove the home phone. I am now in a different department that also says they cannot remove the home phone and asked that I call in monthly and request a credit for this service. This in my opinion would constitute cramming because I DID NOT ORDER phone service. I am livid, and after 21 calls and hours on the phone this still is not resolved. There is no reason why my phone should be clocking over 2 hours now of trying to get a service off of my account that I did not order. They just keep saying their system will not allow them to remove it. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 6/29/2015 12:00:01 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - -

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Follow-up message by FCC on 7/9/2015 10:50:49 AM: Request #368991 "CRAMMING, False Internet Promoti..." was closed and merged into this request. Last comment in request #368991: May of 2014 I entered into a promotion with Comcast for an internet promotion where I paid for Economy plus $29.99 and would be boosted to the Blast speed of 50Mpbs. This agreement was for 24 months. Every month for awhile I had to call in because my internet was so poor. We would do speed test after speed test and never got anywhere near the 50Mpbs promised. June 13th I called in complaining after doing a speed test and my speed was literally .8 my understanding that is close to dial up. They told me my promo was removed. I asked how can you remove a 24 month promo if I have only had it 12 months. They informed me that it was not in their system anymore and I would have to go to a new promo. That being said, they set me up with Performance internet 25Mbps for $29.99 + $10 modem fee on Monday June 15th. After this switch my service kept dropping. I logged in about 21 calls to Comcast and was issued 5 escalation tickets. I was promised a tech to visit multiple days and they never showed up. Finally on Monday June 22nd they told me that a tech would show up and and he did on Wednesday June 24th. As I am writing this I am on the phone with Comcast now and have been on the phone for over 2 hrs and 12 mins so far. I finally got a technician to come out to my house where I was paying for internet only and was promised $29.99 for 12 months that I signed up for on June 15th. While the tech was there he informed me that I had phone service to. I argued and told him no I do not I do not even own a phone. He advised me to call Comcast's customer service and inquire. I did just that and sure enough they have added home phone to my account with out my authorization. They informed me that my bill would be $79.99 not $29.99. I have been on the phone now for over 2 hours and have talked to numerous people and they are telling me that they cannot remove the home phone that I did not request. I did get one lady in retention to say she was going to issue a $55 credit for June but she is unable to remove the home phone. I am now in a different department that also says they cannot remove the home phone and asked that I call in monthly and request a credit for this service. This in my opinion would constitute cramming because I DID NOT ORDER phone service. I am livid, and after 21 calls and hours on the phone this still is not resolved. There is no reason why my phone should be clocking over 2 hours now of trying to get a service off of my account that I did not order. They just keep saying their system will not allow them to remove it. I do not have the time to call in and sit on the phone monthly and hope that I can get someone to issue me a credit for a service I did not authorized. I need help to get this fixed! - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/21/2015 10:12:53 AM: Hi , Your Ticket No. 368953 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed. Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

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_____________________________________________________________________________ Ticket: # 369288 - Throttling Date: 6/26/2015 7:59:55 PM Received via: Internet Consumer Name: City/State/Zip: Lorton, Virginia 22079 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Son Company Complaining About: Verizon _____________________________________________________________________________ Description My internet speeds are always throttled by verizon and it gets really slow a lot. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 10:53:05 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 369541 - Systemic slow speeds after refusal to purchase speed upgrade Date: 6/26/2015 11:49:36 PM Received via: Internet Consumer Name: City/State/Zip: Mesa, Arizona 85204 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Husband/wife Company Complaining About: Cox _____________________________________________________________________________ Description After repeated phone calls from Cox communications with requests for me to upgrade to faster internet speed tiers (as a result of using "too much data," with forced advice on how to use less) my internet has periodically dropped to a crawl, or disconnected entirely for short periods. This happens more often later in my billing period, with very little rhyme or reason time wise (although the worst is clearly during peak usage hours). I have in-laws in a nearby neighborhood with cox, who use a significantly lower volume of data, who do not have this issue (although theyre far enough away that this is anecdotal and potentially unrelated). - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 11:01:04 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 369585 - Comcast Data cap Date: 6/27/2015 1:21:46 AM Received via: Internet Consumer Name: City/State/Zip: Belmont, California 94002 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Mother Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast has decided to implement data caps to my internet, only allowing me 300gb a month. After 300gb they are charging $10 per 50gb of data. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 4:54:57 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 369588 - Comcast Throttling My Internet Date: 6/27/2015 1:39:57 AM Received via: Internet Consumer Name: City/State/Zip: Fort Collins, Colorado 80524 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Father Company Complaining About: Comcast _____________________________________________________________________________ Description My family pays for 150 megabits/second for Internet and I ran a few speed tests and I've gotten speeds from anywhere to 9 to 30 megabits. Speeds were great when we were upgraded to the new modem. They were verging on about 130 megabits which is fine. I understand that you can't always hit your top speeds. But not even 2 weeks later, I noticed speeds were much slower than Comcast promised. Now I run speed tests maybe 2 months after we upgraded our internet, and I can never get anywhere close to 150 megabits. It always seems to cap at 30 which is completely unacceptable. It's frustrating how Comcast thinks they can get away with this. I won't even go into detail about how slow our internet was before we upgraded. All I'll say is that is was far slower than what we were paying for. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 11:07:19 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 369647 - Slow internet speeds Date: 6/27/2015 8:24:21 AM Received via: Internet Consumer Name: City/State/Zip: Bronx, New York 10466 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Grandmother Company Complaining About: Optmium _____________________________________________________________________________ Description I have not been getting the speeds as advertised at all. my speeds have been extremely slow - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 11:09:15 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 369648 - Comcast Throttling Date: 6/27/2015 8:24:30 AM Received via: Internet Consumer Name: City/State/Zip: Quincy, Massachusetts 02170 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Apartment & house mate Company Complaining About: Comcast _____________________________________________________________________________ Description It's exceptionally clear that Comcast throttles & chokes our entire apartment (and house's) internet speed here in Quincy, MA (including any friends I've asked in the Boston area). It's extremely frustrating and limits how we can use services like Netflix, especially since this internet serves as our home/apartment internet. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 11:09:52 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 370328 - tiered data Date: 6/27/2015 6:05:53 PM Received via: Internet Consumer Name: City/State/Zip: Tucson, Arizona 85718 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Mother Company Complaining About: Comcast _____________________________________________________________________________ Description the tiered data disregards net neutrality. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 3:14:11 PM: Hi The FCC appreciates your feedback regarding Open Internet. Your inquiry provides the Commission with valuable information that we use to spot trends and practices that warrant investigation and enforcement action. Your Ticket No. 370328) was closed as of today. The information you provided us will continue to be available internally within the FCC to inform the Commissions enforcement and policymaking processes. Thank you for your inquiry and help in furthering the FCCs mission on behalf of consumers.

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_____________________________________________________________________________ Ticket: # 370614 - Century Link Throttling Internet. Date: 6/27/2015 10:24:50 PM Received via: Internet Consumer Name: City/State/Zip: Beaverdam, Virginia 23015 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Mother Company Complaining About: Centurylink _____________________________________________________________________________ Description I am filing this complaint in response to our internet service provider (Century Link) throttling our internet speeds. We pay for a 10Mbps connection, yet we (currently) are getting about 1/10th of that speed, according to an internet speed and health test available on www.battleforthenet.com I will include a screenshot of the results of this test. - - - - - - - - - - - - - - - - - - - - - Follow-up message by Consumer on 6/27/2015 10:33:42 PM: I am providing further information regarding this complaint. Despite the evidence, showing a roughly 1Mbps connection, Century Link's own hardware and software continues to insist that I am receiving a 10+Mbps connection. Screenshot to follow. - - - - - - - - - - - - - - - - - - - - - Follow-up message by Consumer on 7/1/2015 10:05:13 PM: The throttling continues, if anything, even worse this time, as the internet health test won't even complete. I am providing further information regarding this complaint. Despite the evidence, showing a roughly 1Mbps connection, Century Link's own hardware and software continues to insist that I am receiving a 10+Mbps connection. Screenshot to follow. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 2:51:38 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 370706 - AT&T Services and Fees Date: 6/28/2015 3:26:30 AM Received via: TV Consumer Name: City/State/Zip: Sweetwater, Tennessee 37874 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Nephew on Behalf of Company Name: N/A Company Complaining About: AT&T _____________________________________________________________________________ Description We are currently subscribed to AT&T land line phone and AT&T U-Verse Internet, for which we are are paying a ridiculous monthly sum of $99.70. ($47.00 for 3mb internet and $52.70 for land line phone!) In addition to this outrageous monthly price, our services are CONSTANTLY going out. I've filed to repair tickets this month alone only to have someone at AT&T cancel the repair leaving us with no phone service for weeks! - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 6:21:42 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/20/2015 3:00:27 PM: Hi Your Ticket No. 370706 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed. Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

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_____________________________________________________________________________ Ticket: # 370738 - Throttling Threat via text from ATT despite my UNLIMITED DATA plan Date: 6/28/2015 7:58:32 AM Received via: Internet Consumer Name: City/State/Zip: Jupiter, Florida 33458 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Daughter on Behalf of Company Name: My Family Plan and I pay the bills Company Complaining About: AT&T _____________________________________________________________________________ Description My daughter, on my family plan, received a text from ATT on 6/26/15 at 9:41 am ET, telling her that we were close to "approaching 75% of the network management threshold of 5 GBs" and if she or I went "over the 5 GBs, we may experience reduced speeds." Didn't you just fine AT&T $100 million for advertising unlimited data and then not providing the services for which we have been paying for close to 10 years? This is only the second time, while we have had the service that they threatened us. The last time, (FCC assigned Ticket No. 151131) when I also complained, was in February, 2015 when I was in the northeast for cancer surgery and without wi-fi. Investigate them; Stop the DTV deal. Thanks. (daughter) and on my family plan. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 3:03:08 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by Consumer on 7/9/2015 5:42:46 PM: okay thx snd do something sbout att throttling threats. Sent from my iPhone

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_____________________________________________________________________________ Ticket: # 371196 - AT&T throttling speeds Date: 6/28/2015 6:25:07 PM Received via: Internet Consumer Name: City/State/Zip: Lewisville, Texas 75057 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Husband Company Complaining About: AT&T _____________________________________________________________________________ Description We have an unlimited data account and AT&T is trying to limit us. I have attached the message from AT&T saying so. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 9:22:26 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/23/2015 6:56:29 AM: Hi Your Ticket No. 371196 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed. Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

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_____________________________________________________________________________ Ticket: # 371269 - AT&T broadband throttling problems Date: 6/28/2015 8:21:20 PM Received via: Internet Consumer Name: City/State/Zip: Marengo, Illinois 60152 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Mother Company Complaining About: AT&T _____________________________________________________________________________ Description My household has AT&T broadband, which is advertised as having speeds of 12mbps without a data cap. However, I've found that streaming Netflix results in latency issues with the rest of the household, and netflix usually won't stream higher than 480p. Comedy Central streaming video doesn't get higher than 360p. The quality of the service is so terrible that it's often better to download pirated video content overnight than to stream it, just to have it in a format larger than a small smartphone screen. - - - - - - - - - - - - - - - - - - - - - Follow-up message by Consumer on 6/29/2015 12:20:20 AM: I ran the AT&T speed test on their webpage. Download speed was 0.83Mbps and upload was 0.96mbps. This is well below the bare minimum 3Mbps advertised for their lowest tier of internet service; even YouTube won't stream higher than 480p, and it has been this slow for a number of days now. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 9:41:06 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/23/2015 6:59:56 AM: Hi Your Ticket No. 371269 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed.

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Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

_____________________________________________________________________________ Ticket: # 373104 - At&t data throttling on my "unlimited data plan." Date: 6/29/2015 5:10:57 PM Received via: Phone Consumer Name: City/State/Zip: Baton Rouge, Louisiana 70131 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Son Company Complaining About: AT&T _____________________________________________________________________________ Description At&t sent me a the following text message today. "Your data has reached 75% of its 5GB network management threshold. If you exceed 5GB this month, you may experience reduced data speeds at times and in areas that are experiencing network congestion. Wi-Fi helps you avoid reduced speeds..." The FCC recently stated "a provider cant cite reasonable network management to justify reneging on its promise to supply a customer with 'unlimited' data." The question remains open as to whether throttling data instead of cutting it off entirely constitutes reneging on a promise of unlimited data. I BELIEVE IT ABSOLUTELY DOES violate the promise of unlimited data, and I urge the FCC to put a stop to this! This is NOT about network management. This is about forcing me to forgo my unlimited data plan in an effort to charge me more, and everyone knows it. When will you guys stand up to At&t's deceptive data throttling practices? They are ripping off and misleading consumers. I was told my data would be UNLIMITED when I bought this plan years ago...Not told that it was unlimited up until I reach 5GB per month and then I would be throttled! Do away with data throttling once and for all for these plans! - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 1:45:39 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/23/2015 7:06:30 AM: Hi ,

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Your Ticket No. 373104 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed. Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

_____________________________________________________________________________ Ticket: # 373782 - throttling and disconnections Date: 6/29/2015 10:15:02 PM Received via: Internet Consumer Name: City/State/Zip: Sacramento, California 95828 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: sister Company Complaining About: Comcast _____________________________________________________________________________ Description Hi I am a Comcast customer, lately my internet connection has been constantly disconnecting and after being disconnected the speed is throttled down to an unusable state. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 1:33:11 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

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_____________________________________________________________________________ Ticket: # 374644 - ATT "unlimited" data throttling Date: 6/30/2015 1:00:57 PM Received via: Internet Consumer Name: City/State/Zip: Wilmington, California 90744 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Son Company Complaining About: AT&T _____________________________________________________________________________ Description I've had ATT for a long long time now. I have an "unlimited" data contract but every so often when I use my phone to its potential I get throttled to a stand still. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 3:08:06 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/16/2015 7:40:25 AM: Hi , Your Ticket No. 374644 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed. Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

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_____________________________________________________________________________ Ticket: # 374973 - T-Mobile "capping" my unlimited plan Date: 6/30/2015 2:32:39 PM Received via: Phone Consumer Name: City/State/Zip: Oklahoma City, Oklahoma 73170 Status: Open Filing on Behalf of Someone: Yes _____________________________________________________________________________ Description T-mobile just rewrote its "unlimited" plan to say that once a user hit 21Gb in a month, their traffic will be "de-prioritized". I did not agree to this change of terms, and just last week I hit their cap and had my service extremely throttled back. Under typical load and service, I can see speeds such as my Speedtest results on May 5, 0713, with 15.20 Mbps down, 19.19 Mbps up. when I reached the cap I noticed an almost unusable slow down of 0.04 Mbps down, 0.82 Mbps up on 22 June, 1356, and retested to a slightly better 1.65Mbps down 1.45Mbps up. While this isnt dial up speeds, it does not represent the 4G speeds I should be seeing. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 8:03:29 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

_____________________________________________________________________________ Ticket: # 375110 - Data usage softcaps and fees Date: 6/30/2015 3:10:17 PM Received via: Internet Consumer Name: City/State/Zip: Charleston, South Carolina 29414 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Spouse Company Complaining About: Comcast _____________________________________________________________________________ Description I would like to lodge a complaint against Comcast for instituting a test market in Charleston, SC where wired broadband data service is arbitrarily 'softcapped' at 300gb per month. Comcast is limiting residential customers to 300GB of usage per month, after which an overlimit fee of $10 per 50GB applies. My family is seeking alternative options to cable television and this cap and fee system inhibits our options. This practice does not spur innovation nor does it offer a cheaper alternative to content. In addition, I feel that this is a violation of open internet/net neutrality laws and that the FCC should investigate this practice for all ISPs of home wired broadband services. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 7:55:18 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 375242 - AT&T Throttling Unlimited Data Plans Date: 6/30/2015 3:46:16 PM Received via: Phone Consumer Name: City/State/Zip: Silver Spring, Maryland 20910 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Son Company Complaining About: AT&T _____________________________________________________________________________ Description AT&T sent me a text message when I had "reached 75% of [its] 5GB network management threshold." They have throttled my account in the past, arbitrarily reducing my 4G/LTE data bandwidth to 0.3 MBPS--effectively the speed of dial-up. This threshold is an unreasonable cap on a plan that is billed as "unlimited." More to the point, the imposition is utterly laughable: AT&T's only stated justification is that it wishes to perform network maintenance "during periods of peak congestion," but the throttling is applied without respect to location or time of day. Perhaps even more egregiously, AT&T sells plans that soak up more than 5GB of data--in fact, they sell plans that go up to 50GB. In short: one of two things are true: either 1) AT&T is billing unlimited data customers, every month, when its network is unable to properly service those customers; or 2) when allocating its bandwidth, it is explicitly favoring service to its higher-paying tiered customers when both sets of customers are paying for the same speeds. In either case, AT&T's behavior flagrantly violates the letter and the spirit of net neutrality. As the Commission is tasked with enforcing the fair use of the public's airwaves, it strikes me as natural for the FCC to countermand AT&T's abuses. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 7:50:11 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 376075 - Throttling of data and vid speeds Date: 6/30/2015 8:23:05 PM Received via: Internet Consumer Name: City/State/Zip: Franklin, Tennessee 37064 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Owner on Behalf of Company Name: Excel Controls LLC Company Complaining About: Sprint _____________________________________________________________________________ Description Sprint is heavily throttling downloads and video playback. They are also throttling all net traffic once I have reached a certain amount of used data. I'm unlimited and should have unlimited regardless. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/1/2015 3:32:19 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 376399 - ATnT is throttling my Internet Connection. Date: 7/1/2015 12:36:47 AM Received via: Internet Consumer Name: City/State/Zip: Springdale, Arkansas 72764 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: My Mother Company Complaining About: AT&T _____________________________________________________________________________ Description Just like in the subject, ATnT is throttling my Internet Connection and I have the data tests to prove it. I live in Arkansas and they have me connecting through San Francisco, California for some reason, and every test I've ran tonight compared with earlier today, my download speed has been cut down to a third of the speed I ordered. Picture labled ATnT Throttling proof(1) was taken at around 3:00pm June 30th, Picture labled ATnT Throttling proof was taken at 11:00pm June 30th. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 9:25:23 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 378875 - internet speed Date: 7/1/2015 10:05:30 PM Received via: Phone Consumer Name: City/State/Zip: Staten Island, New York 10306 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: my parents Company Complaining About: Verizon _____________________________________________________________________________ Description please control the internet speed of my provider i have 50 up/ and 50 down i feel like i am getting 5/5 instead it gives my alot of buffering signed with the wheel round and round - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 2:11:27 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 381266 - HughesNet Dishonest & Unfair practices. Possibly throttling internet on purpose Date: 7/2/2015 11:43:58 PM Received via: Internet Consumer Name: City/State/Zip: Porter, Texas 77365 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Sister Company Complaining About: Hughesnet _____________________________________________________________________________ Description The sales people untruthful about how their service works. Say you have 50gb of internet a month but don't tell you it's 10GB anytime, 40GB between 2am and 8am. Once you go over your data, they then tell you your speed will drop a small amount. It really goes from 20mbps to being throttled at 0.09 mbps at best. (have screen shots of benchmarks to prove it.) Wait times for Technicians can be multiple days. They have told me they would give me complimentary data but somehow it runs out without anyone even using it. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 1:26:41 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 381434 - AT&T Unlimited Data Customer - Speed Slowed Date: 7/3/2015 10:35:48 AM Received via: Phone Consumer Name: City/State/Zip: Pittsburgh, Pennsylvania 15221 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Siblings Company Complaining About: AT&T _____________________________________________________________________________ Description Hello - My sister and I are have a "family plan" contract with AT&T since 2007 in which we have had the Unlimited Data option for many years. We received a notification that we have exceeded the 5 GB maximum and our data speed is being drastically slowed. We have never received any notification of a 5 GB maximum and feel this is a breach of contract by AT&T. We appreciate you looking into this matter and would like to know if there is anything we can do in response to AT&T's actions. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 11:50:47 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 382627 - Internet is being throttled Date: 7/3/2015 11:25:23 PM Received via: Internet Consumer Name: City/State/Zip: Rollinsville, Colorado 80474 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Roommate Company Complaining About: Centurylink _____________________________________________________________________________ Description It seems that our internet provider CenturyLink is limiting our bandwidth. When I do a speed test (speedtest.net), the speeds will be similar to what the modem says it's connecting at. Yet, when I download games using the digital distribution service Steam (steampowered.com), the highest download speed I ever get is between 300-400 kbps. Steam has very good servers. When I used to have Comcast it would download games at several Mbps. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 11:27:33 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 383159 - Bandwidth limits Date: 7/4/2015 7:16:50 PM Received via: Internet Consumer Name: City/State/Zip: Nashville, Tennessee 37211 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Grandson/Grandmother Company Complaining About: Comcast _____________________________________________________________________________ Description I am filing a complaint against comcast cable/xfinity in Nashville TN. The complaint is the unjust 300gb bandwidth limit they levy on their home users. I pay for one of the highest speed tiers they sell (75mbps down) and I have the same 300gb cap as the lowest tier (3mbps). It is unjust and I suspect against net neutrality for them to apply this 300GB monthly transfer limit as it has been the same limit for years. As time goes on various software and media requires more bandwidth. Also they provide "unlimited" transfer of any video content from the comcast site while limiting you for watching video content from anyone else (youtube, netflix, etc). Its also unfair that the same company sells the same service in other cities and states that dont have these limits but chooses to apply them here in Nashville TN. Its unfair to be charged $10 for every 50GB pool of data they give you. They have also claimed they are just "testing" it in the Nashville area and they have not ended the beta program they force everyone to be in that has been running for many years. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 9:45:58 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 383527 - MEMPHIS TN COMCAST DATA CAP COMPLAINT Date: 7/5/2015 2:55:36 PM Received via: Internet Consumer Name: City/State/Zip: Memphis, Tennessee 38104 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Roommate Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast, having no real competitor in the Memphis, TN market, has imposed an arbitrary data capof 300GB to non-business consumers. This data cap is neither fair nor just. Please investigate. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/9/2015 9:21:19 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 384441 - Reduced Data Speeds Date: 7/6/2015 12:37:49 PM Received via: Phone Consumer Name: City/State/Zip: Midland, Texas 79705 Status: Closed Filing on Behalf of Someone: Yes on Behalf of Relationship: Spouse Company Complaining About: AT&T _____________________________________________________________________________ Description AT&T notified my wife that they would reduce our data speeds if we used over a certain amount of data (5GB.) We pay for unlimited data and shouldn't have it reduced. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/8/2015 11:51:17 AM: This request was closed and merged into request #384426 "AT&T Reducing Data Speeds".

(b) (6)

_____________________________________________________________________________ Ticket: # 385747 - Violation of net neutrality guidelines by Verizon beginning 6/22/15 onward Date: 7/6/2015 6:45:28 PM Received via: Phone Consumer Name: City/State/Zip: Brooklyn, New York 11225 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Spouse Company Complaining About: Verizon _____________________________________________________________________________ Description I called Verizon to complain of throttling by Verizon of NetFlix , Hulu and PBS Roku channels streaming (6/23/15 # NYHM0249J1, 7/2/15 #3215216, 7/3/15#NYHM0243Q5). Today(7/6/15) I received a friendly call from Verizon reminding me that if I wished to stream NetFlix or any other service to my Roku, I was going to have to pay a higher price. "Throttling" was flatly denied, as were my claims of extortion by Verizon. As well, all my assertions that I received uninterrupted streaming service for the previous 1-2 years were disregarded as though I were 'imaginning' things. In call made on July 2, I was given the option of upgrading to FiOS from the present DSL service I now have - which is not available in this part of Brooklyn, due to the fact that Verizon refuses to upgrade its copper-wire infrastructure here. Today, 7/7/15, I was told that there were no problems from their point of view, and that I should talk to the billing office in order to purchase higher-priced DSL Internet Service, that is, if I would like to see the problems from 6/23/15 onward to cease. I told them that they were putting a gun to my head and extorting higher payments in order to stream television programming from NetFlix et al, and that I had been able to do without interruption before 6/22/15, and that that was exactly what I understood "throttling" to be. I further asserted that my experiencing uninterrupted service prior to 6/23/15 was not a product of my imagination, and further warned that I was going to report Verizon for throttling television data streams and extorting higher-priced services like FiOS, which does not exist in this area. - - - - - - - - - - - - - - - - - - - - - Follow-up message by Consumer on 7/6/2015 8:57:49 PM: It is important to understand that my reasons for contacting Verizon was because the streaming crashed due to unacceptable slowdown. We had been able to stream to our TV before at 1Mbs, but since 6/22, we are lucky to get .80 Mbs. This causes disruptions and crashes. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/8/2015 11:08:34 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 386009 - XFINITY Internet Data Usage Plans Date: 7/6/2015 8:40:39 PM Received via: Internet Consumer Name: City/State/Zip: Pooler, Georgia 31322 Status: Pending Filing on Behalf of Someone: Yes on Behalf of Relationship: Husband Company Complaining About: Comcast _____________________________________________________________________________ Description Comcast unfairly limits my usage of my internet connection. When the service was purchased there was no data plan. We are cable cutters. This is a way to limit our access to content without comcast permission. Also, they do not have a 10mbp plan, there plans are unfair. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/8/2015 1:11:31 PM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.

(b) (6)

_____________________________________________________________________________ Ticket: # 387663 - AT&T Data Throttling Date: 7/7/2015 3:47:17 PM Received via: Internet Consumer Name: City/State/Zip: Bushland, Texas 79012 Status: Solved Filing on Behalf of Someone: Yes on Behalf of Relationship: Father/Son Company Complaining About: AT&T _____________________________________________________________________________ Description Our account has a grandfathered unlimited data plan and I received a text message from AT&T on 7/7/15 stating: "ATT Free Msg: Your data has reached 75% of the 5GB network management threshold. If you exceed 5GB this month, you may experience reduced data speeds at times and in areas that are experiencing network congestion. Wi-Fi helps you avoid reduced speeds. For more info visit att.com/datainfo or att.com/broadbandinfo" In violation of the 2010 Open Internet Order AT&T failed to adequately notify anyone on our account that they could receive speeds slower than the normal network speeds AT&T advertised. Undisclosed data throttling without proper cause was not in the contract that was agreed upon by the account holder, James Tabor and AT&T. I have attached a screenshot of the referenced message. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/17/2015 11:01:09 AM: This constitutes a notice of informal complaint filed with the FCC against your company. Your response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this notice. For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice. If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov. - - - - - - - - - - - - - - - - - - - - - Follow-up message by FCC on 7/21/2015 9:40:30 AM: Hi Your Ticket No. 387663 was served on your carrier for its review and response. Your carrier has provided the FCC with a response to your complaint. You should receive a copy of the response from the carrier within 7-10 days via postal mail. As such, no further action is required. Your complaint is closed. Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.

(b) (6)

(b) (6)

_____________________________________________________________________________ Ticket: # 389985 - Cspire unlimited Date: 7/8/2015 2:40:27 PM Received via: Phone Consumer Name: City/State/Zip: Clinton, Mississippi 39056 Status: Open Filing on Behalf of Someone: Yes on Behalf of Relationship: Mother Company Complaining About: C Spire _____________________________________________________________________________ Description My family has been