2015

TECHNOLOGY ENABLED SOFT SKILL TRAINING EMPLOYEES’ MODULES

TRAINING - MODULES

HOUR - 1/2 SOFT SKILLS INDUCTION / ORIENTATION HOUR - ½ ICE BREAKER SESSION ( SELF INTRO, EGO MANAGEMENT) HOUR - 1/2 COMMUNICATION SKILLS AT WORK HOUR - 1 GRAMMAR ( BRUSH UP) + TENSES ( BRUSH UP ) HOUR - 1/2 ACTIVITY ON TENSES ( QUIZ/ROLE PLAY) HOUR - 1 LANGUAGE SKILLS ( PRONUNCIATION, PHONETICS) HOUR - 1/2 ACTIVITY ON LANUAGE SKILLS HOUR - 1 BODY LANGUAGE HOUR - 1 ACTIVITY ON BL(ROLE PLAY,CELEBRITY MOCK INTERVIEW) HOUR - 1/2 INDIANISM ( MTI ) HOUR - 1/2 GOAL SETTING

TRAINING - MODULES

HOUR - 1 DRAFTING SKILLS – FORMAL/INFORMAL MAILS HOUR - 1 TEAM BUILDING & TEAM WORK HOUR - 1/2 ACTIVITY ON TEAM BUILDING/ TEAM WORK HOUR - 1/2 ORGANISATIONAL BEHAVIOUR + CULTURE HOUR - 1 ETIQUETTES ( BUSINESS, SOCIAL, TELEPHONE ETC) HOUR - 1 CHANGE MANAGEMENT ( PPT) HOUR - 1 STRESS MANAGEMENT ( PPT) HOUR - 1 LEADERSHIP MANAGEMENT ( PPT) HOUR - 1 ANGER MANAGEMENT (PPT) HOUR - 1 TIME MANAGEMENT (PPT ) HOUR - 1 ASSESSMENT

SOFT SKILLS INDUCTION

1.  Gauge knowledge on Hard skills,

Comm. skills and Soft Skills. 2. E Q – Emotional Intelligence

Quotient.

3. Top 60 Soft Skills one should possess.

4.  Hard Skills Vs Soft Skills.

5.  Why Soft Skills is the need of the hour?

INCLUDES -

Ice breaker

Ice breaker is a session to create a friendly environment with the candidates to bring out a two way communication bridge instead of one way.    The   session   may   include   Self   Introduc5on  and  Ego  management  topics  respec5vely.    Acts  as  a  pla<orm  to  connect  the  candidates  to  the  content.      

Communication skills at work

This   session   will   give   a   3-­‐Dimensional  approach   to   improve   the   comm.   skills   at  workplace.    The workplace is no different. Experts tell us that 70–80 percent of our working t i m e i s s p e n t i n s o m e k i n d o f communication. We’re reading and writ ing memos, l istening to our coworkers, or having one-to-one conversations with our supervisors. An estimated 85 percent of our success in b u s i n e s s i s d e t e r m i n e d b y o u r communication skills.            

GRAMMAR

This session helps the candidates to recap the basic grammar concepts and TENSES. The session may be presented in a PPT for the better understanding. After the brush up, the session is followed by an activity either role play or quiz.

phonetics

To improve pronunciation Skills .

This session helps the individual to know and improve the pronunciation of English letters which includes : Vowels ( Sounds) Consonants ( Sounds)

1.  Creativity

2.  Simulation

3.  Anticipation

4.  Situational Vocabulary

5.  Clichéd Words / Phrases

6.  Interaction In English

Activity - ROLE PLAY

To help communicate better in English

body language

1.  Dress sense & Physical

appearance. 2. Sitting , Walking & Standing

Postures.

3. Gestures, Body movements, Expressions.

4. Hand shakes.

5. Emotions & Behavior etc.

INCLUDES -

indianisms

Indianisms are speech errors caused when we translate directly from the mother tongue into English. Direct translation often leads to mis-communication. When translating directly from the primary language to English, the context could be lost and the consequences could be disastrous! This session helps the native speakers to overcome the MTI.      

goal setting

Provides a tool for assessment Encourages objective appraisals

Improves employee performance Sense of accomplishment Increased employee morale

Provides direction

drafting skills

1.  Tips on drafting formal/informal

letters. 2. Drafting E-mails.

3. Common Mistakes in drafting.

4. 4 Cs of successful drafting.

5. Sequencing of Ideas.

INCLUDES -

team management

1.  Team Building concepts 2. Process of Team Work.

3. Stages in Team management.

4. Objective.

5. Result.

INCLUDES -

organizational behavior

1.  Organizational Culture. 3.  Work place etiquettes.

3. Stress management.

4. Change Management (ASSERTIVENESS )

5. Anger Management etc.

INCLUDES -

etiquettes

Etiquette is a qualifying characteristic in a person to be socially pleasing and is an important part of one’s personality as etiquettes reflect grooming and finesse. 1. General Manners – Demeanor – Conduct 2. At Public Places 3. At Formal Gatherings 4. Telephone Etqt. 5. E-mail Etqt. 6. Social Etqt. 7. Dining Etqt.

change management

If you want to be the pioneer always…. CHANGE is inevitable . This session will give an idea to the individual about the ways of tackling change and implementing it in the organization a better growth. It will also give an insight on Assertiveness Attitude etc

stress management

This session includes : Identification of stress factors. Effects of stress. Techniques to overcome stress.

anger management

Anger is part of life — no less than memory, happiness, and compassion. No one chooses to be angry. Anger is a reaction that’s built into your nervous system. In fact, anger is one of the first emotions mothers recognize in their newborn infants. So, it’s never too early to start anger management. This session will give the individual about Anger its effect and managing it at workplace.

Time management

Time and energy management

can make you more productive and reduce your stress level.

This session will bring out the

techniques for managing the time at workplace

ASSESSMENT

This session involves assessing the

individual on the training sessions conducted so far.