First Friday Demo Series - NICE Systems COMPASS...Clients –Unified clients enable access to...
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First Friday Demo Series NICE Communication Compliance 4. Record New Channels with Skype for Business Video Recording 7 June 2019
Transcript of First Friday Demo Series - NICE Systems COMPASS...Clients –Unified clients enable access to...
First Friday Demo Series
NICE Communication Compliance
4. Record New Channels with
Skype for Business Video Recording7 June 2019
2
First Friday Demo Series on NICE Compliance Assurance
March 1 1. Centralize Recording Search and Replay with NICE
COMPASS
April 5 2. Automate Daily Recording Checks and Reconciliation
with NICE COMPASS
May 3 3. Maximize Uptime and Lower TCO with Managed
Services
June 7 4. Record New Channels with Skype for Business Video
Recording
July 5 5. Ensure Compliance via Legal Holds and Rule
Management
August 2 6. Expedite eDiscovery and Gain Insights with Trader Voice
Transcription
Today’s speakers
For more information on today’s topic please also visit: www.nice.com/compliance
Dave Ackerman Esq.
Subject Matter Expert,
NICE Communications Compliance Line of Business [email protected]
Anton Kaplan
Product Manager
NICE Communications Compliance Line of Business [email protected]
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NICE IN COMPLIANCE
Did I capture everything I should have?
Is high turnover of staff causing a revolving door of new hires and retraining?
How can I get more out of my recording program?
How can I ensure successful change management of the
system?
How do I prove the correct people are in the system and
successfully recording?
How do I export the calls you are asked for
quickly? Are all calls archived successfully with the correct
retention?
Can I test that everything is working correctly?
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UnifiedCommunications
& Skype for Business
UC solutions facilitate personal communications and by enterprises to support workgroup and
collaborative communications, and business workflows. It is useful to divide UC into six broad
communication product areas:
Unified Communications (UC)
Telephony – Fixed, mobile and soft
telephony, as well as the evolution of
PBXs and IP PBXs. Options for voice
and video that bypass traditional
connectivity methods such as direct,
internet-based connections.
Meeting solutions – Multiparty voice
(audio) conferencing,
videoconferencing, web conferencing
(including document- and application-
sharing capabilities), and various forms
of unified meeting capabilities and
infrastructure.
Messaging – Email, voicemail and
various approaches to unified
messaging (UM).
Presence and instant messaging (IM)
– IM enables individuals to send textual
and other information to individuals or
groups in real time. Presence services
enable individuals to see the status of
other people and resources.
Clients – Unified clients enable access
to multiple communication functions
from a consistent interface. They may
take different forms, including thick
desktop clients, thin browser clients and
clients for mobile devices (smartphones
and tablets), as well as specialized
clients embedded in business
applications.
Communications – enabled business
processes — The ability to integrate a
UC solution with other business and
communications applications creates
significant value for users. An example
is the integration of UC with field
service or purchasing applications.
UC - Who are the market leaders
The Skype Architecture – Example of Large Enterprise
Skype for Business – Call Flow without Recording
Phone BPhone A
Front
End
Invite
Invite
Session Progress
Session Progress
RTP Audio Streams
BYE
BYE
Hang-up
Capturing Skype for Business Voice - Overview
1. The Front End Server sets the Recording Target
(extension to be recorded)
2. The NICE Proxy is introduced between the
Front End Server and the NICE Recording
3. The NICE Recording Satellite is selected for the recording
4. The IP address of the Recording Satellite send to the
Front End Servers as the Recorder Audio Destination
5. The Audio is forked from the Proxy to the Satellite
Skype for Business – Call Flow with Recording
Phone BPhone A
Front
End
Front
End Link
Controller
ProxyCall
ControllerNTR
Satellite
Invite
Adjusted Invite
On Request
Set EndPoint
Change message
Message with SDP
Change message
On Response
Connect
RTP Audio Streams
Duplicated RTP Audio Streams
BYEBYE
Hang-up
Disconnect
Start Channel
Stop Channel
13
DEMO
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March 1 1. Centralize Recording Search and Replay with NICE
COMPASS
April 5 2. Maximize Uptime and Lower TCO with Managed
Services
May 3 3. Automate Daily Recording Checks and Reconciliation
with NICE COMPASS
June 7 4. Record New Channels with Skype for Business Video
Recording
July 5 5. Ensure Compliance via Legal Holds and Rule
Management
August 2 6. Expedite eDiscovery and Gain Insights with Trader Voice
Transcription
First Friday Demo Series on NICE Compliance Assurance
