CUSTOMER SUCCESS

OMERS Business Challenge

"Good Corporate Governance starts with

ensuring everyone is aware of the most current policies."

Kevin Kozak, VP of Corporate Projects

at OMERS

"Firmex provides us with a cost-effective, secure

solution to give our extended network the

access and support they need."

Kevin Kozak, VP of Corporate Projects

at OMERS

OMERS is one of Canada's largest pension plans, managing over $53 billion in net assets on behalf of over 400,000 municipal employee members. They have a clear overriding commitment: paying the

pensions of their current and future retirees. Corporate Governance is an important fiduciary responsibility

in the fulfillment of this commitment, now and in the future. OMERS needed to provide its employees and

associated entities with access to the most accurate version of their 900+ governance documents to

ensure they were able to follow the most up-to-date policies and procedures. Their manual paper-based

process did not ensure the accuracy, security, timeliness or cost-effectiveness they wanted.

Corporate Governance - An Online Document Sharing Solution

OMERS evaluated a number of online solutions and even considered managing an online document exchange solution in-house. Going with an outsourced document sharing provider was more cost-

effective and allowed them to begin using the system right away. "Building your own system is one

approach," says Kevin Kozak, VP of Corporate Projects at OMERS, "but it takes time to implement and

requires a lot of support. Corporate Governance is a serious fiduciary responsibility so we needed a

solution that we could use immediately and that provided 24/7 support for our extended network of users." OMERS partnered with Firmex to deliver the cost-effective, secure, timely access they were looking for.

Firmex helped OMERS set up the first document repository and it was available within hours. Policy

documents are now managed online and shared across the associated entities according to access

controls. When documents are updated, users are automatically notified of the change to the policy

document. Administrators can also track when users have viewed new policy documents, giving

OMERS the confidence that changes to governance policies are being reviewed in a secure and timely

manner. "This solution has saved us countless hours in governance administration," says Kozak, "and given us added transparency into the governance process."

Firmex: Delivering Cost-Effective Document Exchange and Collaboration

OMERS has since expanded its use of Firmex to include more projects supporting their expansive network as well as their virtual data rooms. The product flexibility meets their many document sharing

and collaboration needs. Their investment groups share strategic investment information and the

Pension Admin group tracks internal projects. This has allowed employees easy and immediate access

to records as needed. "By going with a subscription pricing model, we are able to increase our value of

the Firmex solution within the organization without any extra cost surprises," Kozak remarked. "This is

particularly important in meeting our budget requirements." OMERS went with the Firmex solution because they liked how easy it was to get started and that Firmex

so effectively supported all of their users on a 24/7 basis. With a growing extended network, removing the

need for costly training and support was a key success factor. "We evaluated a number of solution

providers, and when we considered price, functionality and vendor relationship, Firmex was the clear

leader. They are very easy to do business with and their on-going customer support is second-to-none,"

commented Kozak. Firmex was recommended to OMERS by one of its largest investments. Kozak noted, "They had such a

positive experience with the Firmex solution they encouraged us to take a serious look. As a customer now, I would recommend Firmex to my colleagues, without hesitation."

NORTH AMERICA 1 888 688 4042 EUROPE 44(0) 20 3371 8476 INTERNATIONAL 1 416 840 4241

Contact sales or learn more at: www.firmex.com