#FIRMday London 27th November 2015 - Becca Pearce, IBM and Kevan Nicholson "Agile Talent Acquisiton"

© 2013 IBM Corporation

Agile Talent AcquisitionDesigning and operating an RPO solution to complement the internal recruitment team

IBM and PAREXEL RPO Partnership

26th November 2014

© 2013 IBM Corporation2

Introductions

Rebecca Pearce, Business Development Executive, Europe

Rebecca has over nine years recruitment experience, formerly working in operational

delivery roles within the Banking and Technology sectors and in most recently working

in RPO sales. Rebecca's current role is to consult with organisations across Europe to

understand their talent acquisition strategy and challenges and to design RPO

solutions to achieve talent acquisition needs

Kevan Nicholson, Senior Operations Manager, PAREXEL

Kevan Nicholson joined PAREXEL in June 2008, he is a seasoned Talent Acquisition

Leader having worked in the clinical industry over the past 10 years and prior to this in

the IT sector. Previous companies include Covance, PRA International and Parametric

Technology. Kevan’s role at PAREXEL is to lead an international team of recruiters

that work strategically and creatively with the business leaders to ensure they hire

candidates that are the right fit for PAREXEL’s high performance culture.


Agenda

1. IBM RPO

2. PAREXEL’s Market

3. RPO Design Priorities and Method

4. Evolving Delivery Models

5. Outcomes

6. Q&A


Our Recruiting, Behavioural Science and Technology Foundation Helps Companies

Hire the Very Best People

Founded:

198719

Years of RPO experience

1,500+ RPO staff

Employee Population:

2,80085,000+

Annual Hires

13Global RPO Centres of Excellence

40%RPO client

engagements include multi-

region delivery

60%RPO client

engagements are multi-country

solutions

Hiring in:

80 Countries

27 yearsExperience in

Recruiting

100M+Candidates in

databases

35M+Candidates assessed annually

8M+Surveys annually

100+ Occupational Psychologists

and Researchers

11Years among

HRO Today’s top providers

60+RPO clients worldwide

IBM Kenexa Smarter Workforce: Recruitment Services


IBM RPO delivery models

Hybrid RPO Full RPO Project support

IBM manages talent sourcing

and recruitment

administration

IBM Role

IBM

Deliverables

Length

► Requisition intake

► Sourcing, screening and shortlisting candidates

► Talent market research

► Administration activities

Long-term

(1-5 years)

IBM manages hiring process

from requisition intake

through onboarding

► Sourcing and screening plus:

– Hiring manager interface

– Interview scheduling

– Offer management

– Onboarding

Long-term

(1-5 years)

IBM manages a distinct

hiring project

► Hybrid or Full delivery

Project-based

(<1 year)


PAREXEL’s Market



Who is PAREXEL

7

• PAREXEL is one of the largest

bio/pharmaceutical outsourcing

organizations in the world

• The industry has evolved to a full-

service industry from the earliest

stages of development through

clinical trials and commercialization

of products

• Employ over 14,000 people in 50+

countries

• Experiencing tremendous growth

(26.5%) in a highly competitive

industry


BioPharmaceutical Development to Market

Discovery Development Manufacture Distribution

Clinical

Trials

Safe • Effective • Better?


Our work

Asthma | Drug: Seretide

• 300 million people currently suffer from asthma

• It is the most common chronic disease among

children (WHO 2009)

Diabetes | Drugs: Galvus, Januvia

• More than 220 million people have diabetes

• Diabetes deaths are projected to double

between 2005 and 2030 (WHO 2009)

HIV/AIDS | Drugs: Adefovir, Emtriva

• 33.4 million people live with HIV/AIDS worldwide

• An estimated 2.7 million people were newly infected with the virus in 2008 (WHO

2009)

Cardiovascular Disease | Drugs: Crestor, Tolvaptan, Zocor

• Cardiovascular Diseases are the number one cause of death globally: more people

die annually from cardiovascular diseases than from any other cause (WHO 2009)

9


RPO Design Priorities and Method



Summary

Recruiting Model structure to address key business drivers:

• Deliver highly-qualified candidates in a timely manner

• Leverage PAREXEL Employee Value Proposition to source and recruit

talent

• Provide for a scalable solution to meet rapid increases/decreases in

demand for talent

• Develop capability to provide Predictive Analytics & Measurement to the

SBUs

• Maximize the impact of recruiting on corporate profitability

EMEA RPO scope:

• 17 countries, approx. 600 requisitions per annum

11


Process Considerations – Multi Sourced Approach

Sourcing Screening Interview Offer Pre Hire

In House

■ Strategy Design

■ Research

■ Event

Management

■ Behavior Based

Interview

■ Candidate/HM

Relationship

Management

■ Offer Calibration

■ Verbal Offer

■ Written Offer

■ Renegotiation

■ Reference Check

Outsourced

(RPO)

■ Strategy Design

& Execution

■ Candidate

Development

■ Networking &

Competitive

Sourcing

■ Resume Review

■ Phone Screen

(“QIA”)

■ Competency

Based Screening

■ Interview

Coordination

Outsourced

(TMP)

■ Event

Management

■ Branding

■ Advertising

Outsourced

(Other)

■ Reference Check

■ Background

Investigation

■ Drug Screening


Evolving our Design

13

Senior

Candidate

Developer

Strategic

Business

Units

Lead

Recruiter

Lead

Recruiter

Senior

Candidate

Developer

Senior

Candidate

Developer

Lead

Recruiter

ResearchersCandidate Developer

KrakowBuenos

AiresCaryFriscoLondon Vizag

Resources

Institutional

Expertise

Sourcing

Expertise

Coordinators

Scalable

Resources

PAREXEL

Team

IBM Kenexa Team


How Design Impacts Group Dynamics

Senior

Candidate

Developer

Strategic

Business

Units

Lead

Recruiter

Lead

Recruiter

Senior

Candidate

Developer

Senior

Candidate

Developer

Lead

Recruiter

Candidate

Developer

Candidate

Developer

Candidate

Developer

Team 1 Team 2 Team 3

• Controlled program induction

• Productive knowledge development

• Credibility establishment

• Culture and history understanding


What does this look like in operation?

The challenge:

• Assignment volume forecast, 5 months:

250 requisitions

• Assignment volume actual, 5 months:

595 requisitions (global)

• New model launch and recruiter role

change, 11.1.2011

The response:

– Increased RPO team 33%

– Augmented team goal

0

100

200

300

400

500

600

New CandidatesChange in

pipeline:


Outcomes


Results - Scalability

17

Solution able to scale to support rapidly escalating

and declining demand for resources


Results – Time to Fill

18

Average Time to Hire has declined by 42% since

reaching a peak of 86 days in February 2012

2014 actual metric is 49 days Time to Fill


Results – Quality of Hire

19

Hiring Manager Quality of Hire Ratings have improved

each quarter

Thinking of the most recent employee that you hired, on a scale of 1 to 10 (10 being

best), how would you rate his or her performance?

2014 actual metric is 8.1


Results – First Year Turnover

20

First Year Turnover has declined from more than 19% to under 13%


Key takeaways

1. Design your RPO solution to fit your organization and market

2. Find a partner willing to model and run a solution that fits your strategy

3. Ensure you and your partner leverage multiple career levels and

specializations

4. Insist on a clear team development and succession plan

5. Expect your program to evolve and enjoy the ride!


Appendix

23

Key Positions Filled Regional Scope

Belgium

Canada

Czech Republic

France

Germany

Hungary

Ireland

Italy

Lithuania

Netherlands

Poland

Romania

Russia

Serbia

Spain

UK

Ukraine

United States

Biostatistics & Clinical Programming

Clinical Logistics

Clinical Research Associates

Consulting and Reimbursement

Data Management

Clinical Feasibility

Finance

Medical Affairs

Medical Communications

Medical Imaging

Medical Writing

Patient and Site Recruitment

Pharmacovigilance

Regulatory Affairs

Project Management

Quality and Compliance

Software Development and IT


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#FIRMday London 27th November 2015 - Becca Pearce, IBM and Kevan Nicholson "Agile Talent Acquisiton"

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Transcript of #FIRMday London 27th November 2015 - Becca Pearce, IBM and Kevan Nicholson "Agile Talent Acquisiton"