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Firing up Business Apps Through Collaboration APIs
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Collaborate Business Fusion Christoph Beyer Business Development Manager EMEA, Cisco Dr. Adolf Kohl CTO, Bulpros May 23rd 2014 Firing up business applications with APIs
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Business Process Applications drive customer´s business, e.g. SAP, with Enterprise Content Management, e.g. Microsoft SharePoint employees collaborate asynchronously. On Social Software coworkers exchange in a more informal manner. To increase efficiency the key ask of the market is to reach the fusion of Business Applications and synchronous Collaboration . This to increase efficiency and productivity within each organization. In this session you will get to know how this will be done by Cisco Collaboration, integrated with a unique, seamless user experience. Examples during the presentation: SAP, IBM Connections, MS Sharepoint. You will experience both use Cases and the architecture behind the concept. You will get to know how you can integrate on a standard interfaces and/or APIs on both sides, the Cisco Collaboration and the business application one. We will explain how you will be enabled to implement with ease, based on standard routines. This presentation was made in the DevNet Zone at Cisco Live, San Francisco, 2014.
Transcript of Firing up Business Apps Through Collaboration APIs
Collaborate Business Fusion
Christoph Beyer Business Development Manager EMEA, Cisco
Dr. Adolf Kohl CTO, Bulpros
May 23rd 2014
Firing up business applications with APIs
Cisco Confidential 2© 2014 Cisco and/or its affiliates. All rights reserved.
Changes:Buying Decisions for Collaboration
Cisco Confidential 3© 2014 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential 4© 2014 Cisco and/or its affiliates. All rights reserved.
Business Collaboration Fusion Addressable Market
ERP: Market Leader CRM: No.2 Market Leader User: 250.000.000
User: 66% penetration Adoption: 80% Fortune 500
Share: 39% more than 2nd
ARE RANKED #1 @
Connections
Connections
Cisco Confidential 5© 2014 Cisco and/or its affiliates. All rights reserved.
Greater than 75% of Corporate Accounts
Connections+ +=
Cisco Confidential 6© 2014 Cisco and/or its affiliates. All rights reserved.
Use Jabborate to
Optimize Resource Utilization
Accelerate Transaction Completion
Increase Notification Precision
Improve Contact Success
Speed up Information Delivery and Enhance Collaboration Effectiveness
Cisco Confidential 7© 2014 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential 8© 2014 Cisco and/or its affiliates. All rights reserved.
Jabborate OverviewCollaboration
EndpointsCisco
Collaboration Infrastructure
External Applications
IBM Connections
Technical OverviewUser: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence.
Admin: Jabborate communicates with IBM Connections for the user data and Cisco’s UCM/UP to establish real-time communications within a browser.
Microsoft SharePoint
Technical Overview
User: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence.
Admin: Jabborate communicates with SharePoint for the user data and Cisco’s UCM/UP to establish real-time communications within a browser.
SAP
Technical Overview
User: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence.
Admin: Jabborate resides within the NetWeaver portal, communication to SAP for the user data and to Cisco’s UCM/UP to establish real-time communications.
Unique Offering• Differentiation
• Seamless user experience, in all productive systems;
• Integration of 3rd parties, by using Jabber guest.• Based on Standards
• Using Cisco API make the maintenance easy;• Host application's integration enabled 3rd party
standards• Simple
• Clear documented installation guides provided;• Packed solutions facilitating easy installation;• Third level support, to engage if needed.
• Well documented• Trainings and documentations;• Information and presentation materials.
Cisco Confidential 14© 2014 Cisco and/or its affiliates. All rights reserved.
Data Center & Network
E2E Collaboration: IMP, Voice, Web-Video Meeting
The Customer Receives a Clear Structured Infrastructure
Standard SDK & APIs
Standard Plugins Customer Plugins
Web Enabled APPs
ERP Ana-lytics
CRM
SCM
Portals
ECM
Inven-tory Mgt. Social
BPM
Cisco Confidential 15© 2014 Cisco and/or its affiliates. All rights reserved.
… a Transition from a non Convergent Service Model
Data Center & Network
E2E Collaboration: IMP, Voice, Web-Video Meeting
Standard SDK & APIs
Standard Plugins Customer Plugins
Web Enabled APPs
ERP Ana-lytics
CRM
SCM
Portals
ECM
Inven-tory Mgt. Social
BPM
ApplicationManagement
InfrastructureManagement
Cisco Confidential 16© 2014 Cisco and/or its affiliates. All rights reserved.
….to an Integrated Services Orchestration
IntegratedService Management
InfrastructureManagement
ApplicationManagement
PublicHybridPrivate Inter-Cloud
IntegratedCloud & Service
Orchestration
Cisco Confidential 17© 2014 Cisco and/or its affiliates. All rights reserved.
In a Nutshell
Add Value to users by seamless Cisco Collaboration Integration
Increase business productivity; use seamless collaboration where it is needed
Simplification of Management and Orchestration Models
Cisco Confidential 18© 2014 Cisco and/or its affiliates. All rights reserved.
Collaboration is not only between people, but also
between applications
Cisco Confidential 19© 2014 Cisco and/or its affiliates. All rights reserved.
