Fire and Emergency Procedures - Kooyong Emergency Wardens 2009.
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Transcript of Fire and Emergency Procedures - Kooyong Emergency Wardens 2009.
Emergency Warden
Role:
Coordinates the code on a departmental basis – organises the response
Communicate with the Chief Warden / Emergency Services
Informs Emergency Coordinator current status in department
Coordinates the Departmental Evacuations
2 Way communication
Allocate tasks to others while remaining aware of what’s going on.
Leadership behaviours that the Emergency Warden will need to display;
Clear & reassuring orders
Dealing with people's special needs
Keeping order, reducing and avoiding panic
Assessing the situation and providing an effective response
Understanding that stress can affect performance and the ability to act
Emergency WardenTake charge – you have the authority
Emergency Warden
If an occupant or employee refuses to comply with the directions given by a member of the Emergency Control Team:
1. Advise the person that they are required to evacuate the building/area because of an emergency situation that may be life threatening.
2. Notify the Chief Warden, who will advise the Officer-in-Charge of the attending Emergency Service.
3. Don’t waste time on them – you have many other people to worry about
Alarm – Alert Tone
Alert tone – Beep Beep – sounds like a truck reversing
Prepare for evacuation
Assemble all persons at internal assembly area
Check the area for signs of an emergency
Communicate with Chief warden
Note: The Fire Brigade wont be on their way until 000 is called or a break glass alarm activated
Alarm – Evacuation Tone
Evacuate tone – sounds like Woop Woop
Evacuate people from the building
Search the area to ensure everyone is out
Keep people together at the external assembly area
Kooyong – Fire bell at reception, Fire Brigade will arrive there
Affected AreaEnsure that the alarm has been raised
Organise staff to respond to the emergency, eg;
Evacuate anyone in immediate danger to safety
Close doors to stop fire / smoke spreading
Prepare to evacuate
Give the Chief Warden a report on the situation / request assistance
Proceed with evacuation if required
Search / Check that everyone is accounted for
Non Affected AreasEnsure all persons assemble at the internal
assembly point
Send a staff member to check all areas of the department and come back to report to you
Be prepared to send staff to assist at the affected area
Coordinate evacuation if required – report completion to Chief Warden
Conduct a thorough search of the area
Conduct roll call at other end of evacuation – report anyone missing to the coordinator
Chief Warden Role:
Is in charge during the emergency
Remains at the Emergency Control Centre throughout the duration of the emergency (unless instructed by the Emergency Services)
Communicates with all parties during a code via the phones / PA
Allocates resources
Liaises with the Emergency Services
Is the only person authorised to call an ALL CLEAR
Warden Equipment
Chief Warden - White Helmet
Emergency Wardens - Red Helmet
Telephones
Emergency Ready Reference Guide
Emergency Procedures manual
Exact location of the incident
Type of incident
Hazards present
Access to site
Number and type of casualties
Emergency services present and required
Request for assistance
2 Way communication – with staff – to Coordinator
Communication
Warden to advise the coordinator
Location and extent of emergency
The present situation
What actions have been taken
Any request for assistance
Other relevant information
What are our communication systems?
Communication
Phones
Emergency Ready Reference Guide has the phone numbers for the emergency phones
Including the number for the Emergency Control Centre (Fire panel in the Plaza)
Area having the emergency will make / receive the most contact with the chief warden
Others may just get the Alert or Evacuate tone
SearchingConduct a search of the department to locate source
of the emergency eg, smoke detector activated.
Conduct a search after evacuation to ensure everyone is out
Conduct a headcount before and after evacuation
Searching for a bomb
Supervisor’s search
General search
Fire / Smoke -The Basics
Remove anyone from danger
Alarm – raise it
Close the doors
Evacuate
Fire prevention / preparedness?
Fire / Smoke -The Basics
Get people out of danger
Raise the alarm
Stop the fire from getting out of control
• Close doors
Follow Chief warden instructions
Fire Prevention
Electrical safety
Storage of flammable / combustible materials / chemicals
Training and Awareness
Safety Inspection Checklist
Fire escapes & corridors must be kept clear at all times, corridors kept as clear as possible
Controlling smoking
FLAMMABLEGAS
FLAMMABLE
LIQUID
WHAT ACTIONS DO PEOPLE TAKE DURING A FIRE?
Fires often result from ‘unremarkable’ events such as cooking; many fire victims are surprised and unprepared once a fire starts
People will often finish an activity prior to investigating a fire cue or evacuating
Less than half of the fire victims evacuated the premises immediately
Most fire victims use garden hoses rather than fire blankets and extinguishers during a fire
Few fire victims contact the MFB immediately
Fire victims often call the MFB once they are unable to control the fire
Most fire victims made on-the-spot decisions throughout their fire incidents rather than following a pre-plan
Fire victims who did follow a pre-plan mentioned that their decision was based on fire brigade education
People often underestimate the danger of fire, especially in their home
The main influence on behaviour during the fire situation was the protection of either the home or household members
People are more likely to respond to clear or easily identifiable fire cues such as flames, rather than smoke, smell or noise
The majority of fire victims made on-the-spot decisions influenced by the type of fire situation that unfolded or due to a lack of pre-planned decisions
Stress may impact on an individual’s ability to react appropriately to fire in some cases
Few fire victims felt confident throughout the entire fire incident
WHAT INFLUENCES PEOPLE’S BEHAVIOUR?
Before the Fire Brigade Gets Here
All people removed from immediate danger – ie evacuated and searched
Fire is contained – doors closed
Report made to Chief Warden about the situation
Housekeeping
Fire escapes clear
Corridors clear
Smoke / fire doors not obstructed
Extinguishers / hose reels not obstructed
Store the minimum amount of flammable and combustible materials
Decision to Evacuate
Where people’s safety is in danger – the warden is empowered to make the decision to evacuate – then tell the Chief Warden what you’re doing
If in doubt - evacuate
You may receive an instruction to evacuate from the coordinator, or the evacuation tone
Evacuation Options
1. Immediate area
2. Horizontal
3. Vertical
4. Outside
5. Protect in place
Evacuation
Fastest Way to Evacuate People
First – Ambulant (can walk unaided)
Second – Semi ambulant (need assistance to walk)
Third – Non ambulant (cant walk unaided)
A good idea to have one sighted person in front and one behind
Evacuation
Assembly Points
1st Glenferrie Rd – near car park
2nd Talbot Crescent
3rd Cricket Pavilion
Check that everyone is accounted for
Keep people’s spirits up - communicate
Good Evacuation Ensured alarm was raised Evacuated people from the immediate area Attended phone Warden instructed / delegated to staff quickly and – didn’t get
too involved Evacuated ambulant, semi ambulant, non ambulant Closed doors Blocked off lift / corridors Staff reported what was going on back to the warden Put on hat Conducted comprehensive search once people evacuated
Initial action was standing around not doing anything
Didn’t raise the alarm
Didn’t pick up phone
Warden trying to do everything while other staff standing nearby
Wheelchair obstructing fire escape
Didn’t conduct search after evacuation
Forgot to put hat on
Didn’t report back to Chief Warden once evacuation complete
Not So Good Evacuation
A Good Evacuation
Orderly
Thorough search carried out to ensure all persons evacuated
Any required actions taken eg close doors
Report made to Chief Warden
Internal Emergency
Examples of internal emergencies:
failure of water flood
electricity illegal occupancy
medical gases person trapped in lift
communication hazardous substances spill
ventilation systems damage to internal structures
Is it an emergency or should you call Facilities?
Main Points
Remove people from danger
Raise the alarm
Reduce the impact
Stop more people coming involved
Communicate – get help to rectify
Get department back to normal
Internal Emergency - The Basics
Security / Intruder
Obey the offender’s instructions
Raise the alarm
Evacuate the immediate area
Keep additional people out of the area
Take note of the person’s appearance ie. height, weight, age, clothing, speech, accent, hair
Use “Offender Description” Form
Security / IntruderPut distance between yourself and the aggressor
Put yourself between exit and the aggressor
Remove yourself from the situation as soon as safely possible
Talk in a non threatening manner
Do only what is directed, nothing more
Raise the alarm
Good communication, acting politely and professionally and not over reacting has been shown to be the best course of action
Bomb Threat – The Basics
Have Bomb Threat Checklist filled in
Search for suspicious item
No one to touch suspicious items
Evacuate immediate area
Raise the alarm – tell Chief Warden
Leave doors open
Mobile phones
A suspect item will generally have two of the following recognition points, but may have one or none
Suspicious Packages
Excessive securing material
Xcessive weight
Protruding wires or foil
Lopsided or unevenly weighted
Oily stains or discolouration
Stiff or rigid envelope
Is the package expected
Visual distractions
Excessive Postage
Proper names and titles not used
Addresses handwritten or poorly typed
Restrictive markings “confidential”
Common words missspelt
Either unusual or foreign mail
Lacks address of sender
If you find or receive a suspicious item
DO
Isolate the article – stop people from entering the area
Evacuate the immediate area
Alert the Chief warden
Try to confirm origin
Do Not
Attempt to open
Immerse in water
Place in confined space
Transport through congested areas
Suspicious Packages
Bomb Threat Checklist
Bomb Threat
When is the bomb going to explode?
Where did you put the bomb?
When did you put it there?
What does the bomb look like?
What kind of bomb is it?
What will make the bomb explode?
Did you place the bomb?
Why did you place the bomb?
What is your name?
Where are you?
What is your address?
Medical Emergency
Check for danger
Raise the alarm, call reception or 000
Obtain first aid assistance
Direct ambulance officers to the scene
External Emergency
Notify Chief Warden
Advise staff of required actions
If required prepare to evacuate
Follow Chief Warden’s instructions
After the Emergency
Get department back to normal running as quickly as possible
Debriefing – our EAP provider, CRS can provide professional debriefing
The warden should ensure that staff who might need it are identified and included
After the EmergencyStress
In emergencies, people can use up more emotional energy than they realise.
Breaking the stress cycle
Step 1. Recognise you are stressed.
Step 2. Make a decision to break the stress cycle.
Step 3. Reduce stress activities.
Step 4. Increase relaxation and positive activities.
Breaking the Stress Cycle
Physical
Do regular rhythmic physical exercise such as walking, swimming, cycling.
Make an effort to reduce or at least not to increase your intake of stimulants such as alcohol, tobacco and sugar as they keep the stress cycle going.
Eat regular, well balanced meals even if they are small.
Relationships
Keep regular contact with people you like to be with.
Ask for help when you need it, many people enjoy giving help.
Make time to be with your family or friends.
Talk to people you trust about yourself and what is happening so you can get it into perspective.
Breaking the Stress Cycle
Relaxation
Do regular relaxation exercises such as deep breathing, listening to quiet music, meditation.
Do something about bodily tension such as massage or exercises.
Rest regularly, even if you can only do it for a short time.
Try to find something that will make you laugh sometimes.
Attitudes
Accept that it will take time to get out of the stress cycle and keep trying.
Be careful of accidents; concentration and judgement may be impaired under stress.
Try to be organised and efficient
Incident Report
An incident report should be filled in for all incidents and emergencies
This will help us to assess what happened and make recommendations to reduce the likelihood of reoccurrence
From Here
Maintain awareness of our procedures
Emergency Ready Reference Guide
Emergency Procedures Manual