Finding Hidden Value through Workforce Optimization SolutionsEnabling evidence-based decision-making

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Police services today face escalating demands for efficiency and effectiveness from citizens and governments against a backdrop of diminishing public safety funding and an economic climate that continues to appear gloomy. To balance these pressures, police services must look across the enterprise—at their people, processes and technology—to find the best path to austerity while continuing to fulfill their core mission of protecting the public.

For police services around the world, it is the workforce—the officers and civilian staff—that are the most vital and publically visible, accounting for upwards of 80 percent of operating costs. It is in the size, shape and deployment of a police service’s human assets where many of the opportunities for organizational change exist.

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TAKING MEASURES TO DO MORE FOR LESS WHILE DELIVERING ON PUBLIC SAFETY OUTCOMES•Dowehavetherightmixoffunctionsandcapabilitiesinourorganization?

• Isthemixofswornversuscivilianresourcesoptimized?

•Havewetakenadvantageofopportunitiestoorganizearoundcross-functionalsharedservices?

• Isournumberanddeploymentofofficerssufficienttocarryouttheprioritiesof theservice?

•Dowehavetheresourcestomeetfuturechangesindemand?

•Doourprocessesandtechnologysupportofficersandenablethemtomosteffectivelydotheirjobs?

•Canwetrackandmanageperformanceattheorganizational,teamand individuallevels?

•Whatimpactdoourstrategicdecisionsandpolicieshaveonthenumberofofficerswerequiretodelivertheservice?

Continuousevaluationofapoliceserviceagainstthesequestionswillhelpto determine the most efficient, effective and economic approaches to delivering on public safety mandates and strategic priorities in the current socio-economic climate, and also for the future.

While most police services recognize the indelible link between the effectiveness of a service and its workforce, few have access to solutions that provide a comprehensive means to right-size the organization with quantifiable correlations between the strategic direction of the service, the size of the organization and the outcomes delivered.

In the new austerity paradigm when public expectations must be managed against increasing pressures on the fabric of community safety, workforce optimization is no longer a choice for police services, it is a necessity. In identifying measures for austerity through the organizational workforce, police services must ask themselves:

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WORKFORCE OPTIMIZATION CAN BE A VALUABLE TOOL TO BETTER DRIVE DELIVERY OF OUTCOMESMade up of component parts that may be used individually or taken together as a whole, the Workforce Optimization Solution for Policing will uncover quick-wins and longer-term opportunities for transformation.

The Workforce Optimization Solution for Policing provides the framework to evaluate and improve upon the design of the structure, providing field-tested guidelines that help identify opportunities for shared services, new capability enablement, civilianization, and optimized governance. Following lean approaches, the Workforce Optimization Solution for Policing includes guidelines and frameworks that support a police service in the assessment and simplification of processes that can lead to measurable benefits and improved delivery of outcomes.

While optimizing the organization structure and operational processes are necessary steps – these steps aren’t enough and won’t necessarily correlate to improved delivery of outcomes and operational cost savings. For the biggest impact, police services must examine the workforce and right-size it’s human assets to best deliver on mandates and strategic priorities in the context of the socio-economic climate.

Greater Insight

Using the Workforce Optimization Solution for Policing framework provides greater insights into how your police service works. It enables you to understand:

•Adjustableleversthatimpactthenumberofciviliansandofficers within the service.

•Socio-economicfactorsandtheirimpacttotheworkforcestrategies for the service.

•Impactofvariousstrategicprioritiesanddecisionstotheresources and budget of the service.

•Opportunitiestooptimizethroughdifferentdeploymentstrategies.

Accenture’sWorkforceOptimization Solution for Policing enables the objective assessment of a police service’s strategic priorities to determine the steps that can be taken to make it more effective, efficient and economical across its people, process and technology dimensions.

Benc

hmar

k

Organization Assessment

Diagnostics

Organization Structure Review to optimize the mix between Civilians and Sworn, with recommendations for Shared Services.

Process ReviewPolice Logical Operating Model that describes the high level process platforms (down to the

process flows of activities), along with Key Performance Indicators.

Capacity PlanningAdjustable “dials” linked to socio-economic crime

factors, strategic priorities and operational realities of policing derive the optimal number of police officers and civilians in a service by area/unit.

Capacity Modelling“What-if” scenario analysis that supports strategic decision making on Enablement Capabilities and Deployment Strategies.

Performance MeasurementIndicators that measure performance of the organization against defined targets with analytically driven

Executive Dashboards to support decision making.

IT Fit/Form/FunctionAssessment of IT portfolio to measure the functional, technical and financial health (technology

renewal diagnostic), including the fit, form and function of technologies in optimizing the effectiveness of offices & civilians.

AnalyticsReports/dashboards that support police operations and performance management, analytics that drive

trend analysis, big data management and data mining for intelligence led policing.

Figure 1. Accenture Workforce Optimization for Solution for Policing

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UNCOVERING THE LEVERS THAT DRIVE THE SIZE AND COST OF A POLICE SERVICE

Want to improve target response times but don’t know how many more officers you’ll need to put on the street? Want to adjust the amount of proactive community policing and know the impact on operational costs? Wonder how your officers should be deployed to meet operational load demands? The Workforce Optimization Solution forPolicingCapacityPlanningandModelingtoolscanhelpanswerthesequestionsandmany others that are relevant in right-sizing the workforce of a police service – revealing the impact to your bottom-line and enabling evidence-based decision making.

To close the loop on the path to high performance, the Workforce Optimization Solution for Policing provides frameworks and guidelines that assist a police service in managing its performance. Once the organization is realigned, processes are simplified and the workforce right-sized, it is imperative that operational and performance management measures, metrics and dashboards are available to assist in the constant evaluation of the service. These tools enable evidence-based adjustments that serve to deliver the strategic priorities and outcomes of a police service.

The Workforce Optimization Solution for Policing includes a capacity planning and modeling tool that demystifies the impact of strategic decisions and socio-economic crime factors on workforce capacity requirements.

Complementingthe‘peopleandprocess’assessmentanddesigncomponentsoftheWorkforce Optimization Solution for Policing toolkit are technology assessments and diagnostics that support the identification of equipment, technology and architectures to further improve the efficiency, effectiveness and economy of police servicesdelivery.AnalyticsandindustrybenchmarksunderpinalloftheseWorkforceOptimization Solution for Policing components to enable evidence-based decisions.

Using Workforce Optimization Solution for Policing, police services and public sector leaders are able to transparently make evidence-based decisions; informing short-term tactical planning and long-term strategic planning; facilitate transparent negotiations on strategic priorities, demystifying that link between priority decisions and the balance sheet; allowing for the agile adaptation of a service to address changes in the socio-economic environment; benchmarking against other police forces and measuring the performance of one’s own police service over time.

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TAKING A STRATEGIC APPROACH

WHAT MAKES THIS UNIQUE

Globally, police services and public sector governance boards are engaging in difficult conversations; negotiating on the best ways to deliver public safety priorities against a stressed socio-economic climate where austerity measures are required.

Given the impact of the workforce on the cost side of a police services’ balance sheet, tough conversations on the size and shape of the police service’s workforce are inevitable. The Workforce Optimization Solution for Policing offers rigorous methodologies, comprehensive tools and evidence-based approaches to support police services and public sector governance boards in making strategic decisions to optimize the people, processes and technology of a policing organization.

What makes the Workforce Optimization Solution for Policing unique is that it recognizes the differences in priorities, strategies and legal processes of different police services and law enforcement agencies.

The Workforce Optimization Solution for Policing wasn’t built in a lab or vacuum—it is realistic and rooted in reality. In developing the Workforce Optimization Solution for Policing, we’ve drawn on our 25 years of public safety experience and we’ve complemented this experience with organizational and workforce effectiveness domain expertise drawn from field-tested practices across the public and private sectors.

The Workforce Optimization Solution for Policing is field-tested with police services and has been validated as unique and valuable. For example, leveraging the Workforce OptimizationSolutionforPolicingattheTorontoPoliceService(TPS),AccenturecompletedanOrganizationalStructureReview,CapacityPlanningandCapacityModeling exercise which has enabled the Toronto Police Service to initiate a change program that drives the realignment of functions to take advantage of opportunities for a more effective and efficient delivery of policing services; reducing spans of control; identifying new opportunities for civilianization; providing the Toronto Police Service with an understanding of the number of officers required to meet current demand; and enabling the Toronto Police Service with the ability to draw correlations between strategic decisions and the size of the organization—with a direct impact on the operational cost of the service.

Policing is complex and critical to the public health ofcommunities.Assuch,the approach to delivering, organizing and sizing a police service must be done through a strategic lens.

Traditional piecemeal approaches have not worked for police services striving to meet today’s operational pressures. Through the Workforce Optimization Solution for Policing, Accenturedeliversaholisticpicture of how to optimize the organization for future operational success.

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PREPARE FOR THE FUTURE WITH CONFIDENCE

The Workforce Optimization Solution for Policing helps you assess your people, your processes and your technology to identify opportunities for transformation. Equipped with that information, your leaders can make strategic, sustainable decisions that address the most complex challenges and prepare your police service for today and into the future.

Tough times call for a tough look at what is required to be a successful police service.

AboutAccentureAccentureisaglobalmanagementconsulting,technologyservicesandoutsourcingcompany, with approximately 275,000 people serving clients in more than 120 countries.Combiningunparalleledexperience,comprehensivecapabilitiesacrossall industries and business functions, and extensive research on the world’s most successfulcompanies,Accenturecollaborateswithclientstohelpthembecome high-performance businesses and governments. The company generated net revenuesofUS$28.6billionforthefiscalyearendedAug.31,2013.Itshome page is www.accenture.com.

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ContactFor more information, please contact:

Ger Daly ManagingDirector AccentureDefense&PublicSafety ger.daly@accenture.com +353 1 646 2171

Tim Godwin ManagingDirector AccenturePolicingBusinessService tim.godwin@accenture.com +44 (0) 207 844 8402

Wai-Ming Yu ManagingDirector AccentureState,ProvincialandLocalPolicing and Public Safety wai-ming.m.yu@accenture.com +1 613 719 9086

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