Finding Problem

Statement

(Design – Lab)

Instructor

Mr. Mustafa Naseem

(Electrical Engineering Department)

1

Find Out Problem Statement • Initial Problem Statement

• Stake Holder Analysis

• Questionnaire For Interview

• Story Telling & Empathy

• Persona

• Point of View

• Problem Framing Tree

• Problem Statement 2

Outline

Initial Problem Statement

There are many problems in the world which are being

faced by people in daily life. One of them is

transportation, about 8 out of 10 persons use public

transport in daily life.

People are anxious about timing of buses, seat

reservation, bus stops, number of buses. Level of facing

these problems are different for men and women,

specially it is more difficult for women to stand on bus

stops and waiting for buses. Life is becoming busy day by

day and population also increasing and every one wants

to safe his/her time.

This group will focus on solving the problem of time

wasting by waiting on bus stops with the help of portal

between user and supplier

3

Stakeholders

Analysis

4

Initial Problem Statement

5

Questionnaire for Interview

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1. How long you waiting for bus here?

2. Do you know when will bus arrived?

3. Do you sure you would get seat on every time?

4. Bus stops here every time?

5. What are the behavior of conductor?

6. Are you citizen of Lahore or not?

7. Any time you faced a problem when you went back home due to bus not

arrived?

8. Are you aware about the fare rates declare by government?

9. If yes, then are ever over charged by conductor?

10. If accidently bus out of order or other happening then what are their

response?

11. Are busses overloaded ?

12. If you have an emergency at night do you know the bus timing ?

13. According to you what is the most fundamental problem related to

transportation ?

Questionnaire for Interview

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14. . If you are provided such solution that you can know about next coming

bus?

1. Will you prefer to get information through sms or call?

2. Can you write message in English or Urdu?

3. Which types of mobile phone you have?

4. Can you pay charges for sms or call to get information?

5. Will you be able to get your required information from Menu through

a USSD code?

Story Telling

&

Empathy Mapping

8

9

Personas

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Luqman is an university student. He is 21 years old. His home is in Sahiwal.

He goes to home from at each weekend for some family reasons. As usual

at the end of week, he packs his luggage and go to bus stop to return home.

He stands at bus stop and wait for bus to go home. Some times bus comes

earlier, but usually he has to wait 30-60 minutes at bus stop to get bus.

He says on lahore to sahiwal route, 70% buses are local or fake which uses

name of other transport companies. These buses always waste time. On the

other side, original buses have fix time to reach destination. Some times, he

get right bus and reached home on time.

He needs a way to get information about his desired bus. He wants to know

that after how much time bus will reach at the bus stop. This will save his

precious time and also make his journey easy.

Personas

11

Ali is a conductor of a bus which moves between lahore to Kingra Morr,

Sialkot. He gets up early in the morning. After washing his face and

hands, he went straight to bus stand and cleans the bus before the arrival

of driver. Then he gets the bus to laari adda and pays the adda taxes.

After that they placed the bus in line and start waiting for their turn to get

passengers in the bus. When his turn comes, his goal is to get as many

as passengers in the bus. So that he will not have to wait to much for

passengers on next bus stops. As more as passengers sit in bus, Ali will

get more commission. He needs more income to fulfill his family needs.

He needs some way to get more passengers with less effort .

Point of View

12

We met a person standing at bus stop in the shiny day and waiting

for bus because he did not know the exact time of arrival of bus at that

stop and he was also curious to know where the bus has been reached

now?

We were amazed to realize that he has to face such circumstances in

the era of technology.

It would be game challenging to help such persons by providing

them information about exact arrival time of their desired bus at their

desired bus stop and how far way is bus from them? With the help of

technology.

Problem Framing

Tree

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14

Time Wasting In Transportation

Standing On Bus Stop &

Waiting For Bus

Intra Cities Inter Cities

Increase

Number of

Buses

Making

Connection

between user

and buses

Digitize

Bus Stops

Website

App

Device

USSD Code - Interface

SMS

Problem Statement

15

Many people has to wait at bus stop for their

desired bus. As a result, they have to waste

their precious time.

This group will focus to solve this problem by

making a connection between bus and user with

the help of technology. So they can save time

and utilize it in other important things.

Webpage Link

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http://tinyurl.com/dlab-chukkme