FINDING A JOB Welcome to Unit 8. Unless you plan on attending graduate or professional school...
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Transcript of FINDING A JOB Welcome to Unit 8. Unless you plan on attending graduate or professional school...
Unless you plan on attending graduate or professional school immediately following graduation, your focus will likely be on finding gainful employment in your field of study and starting work as soon as possible.
The text identifies three different categories in the travel industry:
Non-personal phone work.
Personal Intermediary of services.
In-person supplier of services.
Page 372
Non-personal phone work
EX: reservationists or sales representative that primarily does work over the phone.
*Does not meet the customer directly however, must still have a pleasing personality and voice in order to make the sale.
Personal Intermediary of Services
This job involves contact with the customer:
Could be – ~ the travel counselor ~ a food and beverage manager at a
hotel~ a convention manager.
In-person supplier of services
This job is one directly involved with the customer as they travel and deal with customers face to face.
EX: hotel desk clerk, tour guide,
ticket agents, flight attendants to name
a few.
Five skills demonstrated to be of universal importance in all fields:
1. Communication Skills
2. Decision Making
3. The ability to set and meet goals.
4. Leadership/teamwork/ cooperation.
5. Technological Awareness.
Artifacts
Resume. A list of references. Diplomas and certifications. Accomplishments related to your field. A final transcript (if the grades are good; this is not
a necessity). Tests or test results you have taken related to field. Pictures from activities in which you are involved.
Letters from satisfied customers.
Standard resume categories are:
Personal Data Career Objective Education Work Experience Skills
Professional Organizations/Awards
Certifications/LicenseFor the travel
industry personal travel should be included.
Who should you use for a reference???
Supervisor or foreman
Plant superintendentAssistant manager or
manager
Pastor, banker, or lawyer
Co-worker or civic contact
Life-long family friend
Personal Data
First name, middle initial, and last name.If you prefer to be known by another name, put it
in parenthesis. For example,
Wilbur (Bill)Street addressCity, State (spelled out), and zip code(Area code) and telephone number
Objective
A statement of your search intentions. In an objective, be specific! Use two or
three lines maximum! Avoid being too general--it would be better to not have one.
Examples
Bad Examples:"Desire a job that is more stable than my
last job.""Seeking a career that offers potential for advancement.""I want full time employment allowing me to provide for my family.“
Good Example:"Seeking a tour guide position utilizing my
technical training, communication skills and travel experience."
Work Experience or Work History
Start with the most recent first and work back.
List the job title, employer's name, city and state, and dates of employment.
Example:
Supervisor, K mart, Inc., Sedalia, Missouri, December 1994 to Present
Assembler, Vickers Inc., Rolla, Missouri, May 1983 to June 1994
Education and Training
List the most recent first and work your way back. Begin the entry with the name of the completed
degree or certificate. Following that, list the formal name of the school, the city it is located in or branch campus you attended, and the state.
Bachelor of Science, Kaplan University, Davenport, IA
Activities, Organizations, and Community Service
Examples: Active in Local Church Activities.
Member and Vice-President, County Daycare Center Active in Local United Way Annual Fund DriveMember, Forsyth Chamber of Commerce
Professional Affiliations, Associations, and Military
Examples: Member, National Restaurant Association,
1987 to Present
University of Missouri-Columbia Alumni Association, Member
Parent Teacher Association, Greentop Public Schools, 1992 to 1995
The strongest, most important, and most effective difference in a successful resume that works is how you describe your skills, abilities, and responsibilities from previous employment.
Use bullet statements. Never use pronouns (such as I, me, my,
mine, etc.). Begin each statement with an action verb. Quantify and add value whenever
possible. Eliminate as many prepositions as
possible (such as if, a, and the).
Example
Responsible for managing sales and training operations.
Developed unique group travel events.
Improved employee retention by 10%.
Newspaper employment ads-the least important!
College placement resources.Specialty publications produced by
professional associations.Networking.
The Cover Letter
Keep it simple but include important information.
The first paragraph tells the reader the purpose of the letter and states the position you are looking interested in applying.
The second paragraph refers to your resume as it relates to the position.
You may mention two or three qualifications but usually keep this short for the third paragraph.
Not all applicants are asked about a salary but if so state a range that you can negotiate within.
For the final paragraph, it is usually recommended that you contact the recruiter to try to set an appointment. But, if you say you will call, then be sure to follow through.
This is your chance to shine
Tell about your achievements in your previous positions.
Courtesy is always appreciated.Smile.Be prepared.Dress professionally!
References
Gagnon, P. & Houser, S. (2005) Travel career development (8th ed.). Canada: The Travel Institute