FINANCIAL COMPOSITE - · PDF fileWith BS* w/o BS* Proration of ... 2,654 2,461 3,042,414...

002.000

FINANCIAL COMPOSITEReport Month: July 2017

Los Angeles, CA

September 7-8, 2017

ABOUT THIS BOOKThis book's objective is for financial comparison purposes only of information among the participants of FCA Performance Institute's Service and Parts Manager 20 Group.

The information and presentation listed herein is not intended to encourage any actions, specific or otherwise, on the part of the participants to fix or stabilize the

price or any element of price of any parts or services. Any action taken in response to this information is solely the participant's individual's decision(s).

Please note: unless otherwise specified all guidelines are suggested by FCA Performance's Service and Parts Manager 20 Group.

MANAGEMENT OPERATING GUIDELINES

SERVICE PARTS

Shop Months supply is 1 1/2 months*

Sales Proficiency 120% sale hours available* Fill rate at least 90% - 95%*

Labor gross should be 73% or greater Customer, Warranty, Internal* Sales Movement*:

One line repair orders should not exceed 5% of total retail repair orders < 3 Months No more than 75% of inventory

Policy should not be more than 1% of total service sales < 4 to 6 months No more than 23% of inventory

Sales mix should be 70% maintenance and 30% repair < 7 to 12 months No more than 2% of inventory

Stall Utilization/Productivity should be 75% minimum* Sales per Parts Employee >= $40,000 per month*

Gross % to Breakeven = Total Expenses (Sales plus Fixed) divided by Total Sales Gross per Parts Employee >= $12,000 per month*

Aggregate Cost to Sell = Total Service Expenses Parts-to-Labor should be at least 1.00/dollar*

Parts Handling Cost = Total Expenses (Sales plus Fixed) divided by

Technicians Cost of Sales

Carry overs should average one per technician per day Mark-up to Breakeven = Total Selling Expense (Sales Expense only) divided

Four to five techs per advisor by Cost of Sales

Technician to Support Personnel should be 2:1* Aggregate Cost to Sell = Total Parts Expenses

Technician Efficiency 125% factory manual 135% Chilton Motors & others* Inventory turnover (turns) 8 timers per year*

Technicians should have 1-1/2 stalls per Pricing Policy Matrix when possible by individual parts numbers cost*

Level of Service 90%-95%*

BODY SHOP

Body Shop, as a department, is not reported in this book

OTHER

Absorption* = Gross Profit ÷ Dealership Expense

With BS* w/o BS* Proration of Unallocated Expenses*:

Used Vehicle Dept. Absorption 40% 40% Total New Pre-Owned Service Parts Body Shop

Service Dept. Absorption 30% 35% Dealership Dept. Dept. Dept. Dept. Dept.

Body Shop Dept. Absorption 10% 0% Expense Expense Expense Expense Expense Expense

Parts Dept. Absorption 20% 25% % of Gross % of Gross % of Gross % of Gross % of Gross % of Gross

Total Absorption 100% 100% 100% 33% 20% 21% 14% 12%

Expenses that cannot be easily categorized to the department should be analyzed based on the

following methods: time, usage, benefit, value or area. If there are expenses that still

* Dealer 20 Group recommendations for FCA dealerships cannot be categorized, use these recommended percentages.

Dealer 01 Dealer 02 Dealer 03 Dealer 04 Dealer 05

Chrysler Jeep Dodge Ram SRT Chrysler Jeep Dodge Ram SRT

DMS: Please choose one DMS: CDK DMS: CDK

No Dedicated Oil Change Quick Lane(Non-MOPAR) Mopar Express Lane

Multi-Franchise BusinessLink Dealer BusinessLink Dealer

FCA SA(s): 0 Multi-Franchise Multi-Franchise

FCA Tech(s): 0 FCA SA(s): 4 FCA SA(s): 0

Stalls: 0 FCA Tech(s): 13 FCA Tech(s): 0

Hoists: 0 Stalls: 17 Stalls: 0

Parts Advisor: 0 Hoists: 17 Hoists: 0

Parts Delivery Personnel: 0 Quick Lane SA(s): 0 Express Lane SA(s): 0

Parts Delivery Vehicles: 0 Quick Lane Tech(s): 1 Express Lane Tech(s): 0

Quick Lane Bays: 1 Express Lane Bays: 0

Parts Advisor: 3 Parts Advisor: 11

Parts Delivery Personnel: 2 Parts Delivery Personnel: 9

Tires Retail: 0 Tires Retail: 30 Tires Retail: 0

Tires Internal: 0 Tires Internal: 22 Tires Internal: 0

Tires Warranty: 0 Tires Warranty: 12 Tires Warranty: 0

Dealer 06 Dealer 07 Dealer 08 Dealer 09 Dealer 10

Chr Jp Ddg Ram SRT FIAT Alfa

DMS: Reynolds & Reynolds

Mopar Express Lane

BusinessLink Dealer

Multi-Franchise

FCA SA(s): 5

FCA Tech(s): 14

Stalls: 23

Hoists: 22

Express Lane SA(s): 3

Express Lane Tech(s): 6

Express Lane Bays: 2

Parts Advisor: 7

Parts Delivery Personnel: 4

Tires Retail: 25

Tires Internal: 82

Tires Warranty: 2

Dealer 11

Chrysler Jeep Dodge Ram

DMS: Please choose one

Mopar Express Lane

BusinessLink Dealer

FCA SA(s): 6

FCA Tech(s): 11

Stalls: 31

Hoists: 32

Express Lane SA(s): 2

Express Lane Tech(s): 4

Express Lane Bays: 4

Parts Advisor: 5

Parts Delivery Personnel: 2

Parts Delivery Vehicles: 1

Tires Retail: 53

Tires Internal: 110

Tires Warranty: 0

FCA PERFORMANCE INSTITUTE SERVICE AND PARTS MANAGERS 20 GROUPS

SERVICE AND PARTS FINANCIAL COMPOSITE

TABLE OF CONTENTS

SERVICE DEPARTMENT Page

Service Comparison of Current YTD vs. Last YTD Pg 01

Service Department Profit Center Pg 02

Service Sales and Gross Analysis Pg 03

Service Sales and Gross Analysis - Cont. Pg 04

Service Dept. RO Analysis Pg 05

Service Dept. Trend Analysis Pg 07

Service Dept. Trend Analysis - Cont. Pg 08

Service Sales (Semi-Fixed) Expense Pg 09

Service Fixed Expense Pg 10

Service Fixed Expense - Cont. Pg 11

PARTS AND ACCESSORIES DEPARTMENT

Parts Comparison of Current YTD vs. Last YTD Pg 01

Parts & Accessories Department Profit Center Pg 14

Parts Sales and Gross Analysis Pg 15

Parts Sales and Gross Analysis - Cont. Pg 16

Parts Dept. Trend Analysis Pg 17

Parts Dept. Trend Analysis - Cont. Pg 18

Parts Inventory Analysis / Fixed Absorption Pg 18

Parts Selling (Semi-Fixed) Expense Pg 19

Parts Fixed Expense Pg 20

Parts Fixed Expense - Cont. Pg 21

Fixed Operations Profit/Loss Pg 21

MOPAR EXPRESS LANE

Mopar Express Lane RO Analysis Pg 06

Mopar Express Lane Labor & Parts Sales Pg 12

SERVICE CAPACITY/UNITS SOLD/CEI/FIXED ABSOPRTION

Comparison of Current YTD vs Last YTD Pg 13

FIXED ABSORPTION

Comparison of Current YTD vs. Last YTD Pg 18

Best of Group Average 01 - Service & Parts Comparison of Current YTD vs Last YTD Data Alert

Ranking/Key Column Group: Los Angeles, CA Guides

Group Average Year: 2017 YTD Last YTD

Page 01 Current Month: July Page 01

Dealer Service Dept. Service Dept. Service Dept. Service Dept. Service Dept. P&A Dept. P&A Dept. P&A Dept. P&A Dept. P&A Dept. P&A Dept.

Code A. Cust RO 17 A. $ Sales 17 A. $ Gross 17 A. Expense 17 A. Profit/Loss 17 A. CT Ret 17 A. CT Whls 17 A. $ Sales 17 A. $ Gross 17 A. Expense 17 A. Profit/Loss 17

B. Cust RO 16 B. $ Sales 16 B. $ Gross 16 B. Expense 16 B. Profit/Loss 16 B. CT Ret 16 B. CT Whls 16 B. $ Sales 16 B. $ Gross 16 B. Expense 16 B. Profit/Loss 16

C. % Changed C. % Changed C. % Changed C. % Changed C. % Changed C. % Changed C. % Changed C. % Changed C. % Changed C. % Changed C. % Changed

1 2 3 4 5 6 7 8 9 10 11 12

01 3,413 3,423,549 1,929,393 2,034,228 (104,835) 2,625 2,369 3,330,814 1,075,166 855,496 219,670

4,194 2,941,056 1,512,365 1,831,506 (319,141) 2,654 2,461 3,042,414 997,413 789,799 207,614

(18.62%) 16.41% 27.57% 11.07% 67.15% (1.09%) (3.74%) 9.48% 7.80% 8.32% 5.81%

02 2,306 2,161,291 1,384,499 1,414,332 (29,833) 2,454 3,667 2,006,277 587,056 573,957 13,099

1,942 2,187,342 1,297,161 1,375,706 (78,545) 2,326 3,466 1,953,556 692,810 653,773 39,037

18.74% (1.19%) 6.73% 2.81% 62.02% 5.50% 5.80% 2.70% (15.26%) (12.21%) (66.44%)

03 1,328 441,129 282,459 410,184 (127,725) 682 1,139 803,883 187,588 209,723 (22,135)

1,474 436,105 289,089 388,150 (99,061) 693 9 822,493 209,171 200,080 9,091

(9.91%) 1.15% (2.29%) 5.68% (28.94%) (1.59%) 12,555.56% (2.26%) (10.32%) 4.82% (343.48%)

04 2,564 1,828,337 1,248,284 1,128,599 119,685 1,184 1,190 1,872,940 518,411 575,586 (57,175)

2,398 1,787,832 1,125,476 1,063,890 61,586 945 1,011 1,765,643 529,406 475,855 53,551

6.92% 2.27% 10.91% 6.08% 94.34% 25.29% 17.71% 6.08% (2.08%) 20.96% (206.77%)

05 8,581 3,735,761 2,218,989 1,981,142 237,847 5,593 15,237 8,049,528 2,401,771 1,495,865 905,906

9,576 3,593,344 2,155,475 1,806,950 348,525 5,970 14,561 7,449,845 2,326,791 1,432,489 894,302

(10.39%) 3.96% 2.95% 9.64% (31.76%) (6.31%) 4.64% 8.05% 3.22% 4.42% 1.30%

06 4,953 3,030,984 2,009,622 1,646,646 362,976 2,348 5,633 4,353,769 1,292,561 798,306 494,255

3,838 2,564,604 1,733,364 1,602,788 130,576 2,479 5,077 3,556,963 1,067,438 750,490 316,948

29.05% 18.19% 15.94% 2.74% 177.98% (5.28%) 10.95% 22.40% 21.09% 6.37% 55.94%

07 4,553 1,794,547 1,188,545 921,823 266,722 1,754 1,997 2,131,673 674,690 467,552 207,138

4,460 1,611,704 1,029,338 822,095 207,243 1,608 1,927 1,958,858 645,714 415,416 230,298

2.09% 11.34% 15.47% 12.13% 28.70% 9.08% 3.63% 8.82% 4.49% 12.55% (10.06%)

08 2,537 1,639,296 1,099,252 1,441,293 (342,041) 3,866 5,063 4,089,042 1,261,045 845,738 415,307

1,926 1,513,860 881,992 1,422,390 (540,398) 3,771 4,731 3,552,350 1,038,479 785,924 252,555

31.72% 8.29% 24.63% 1.33% 36.71% 2.52% 7.02% 15.11% 21.43% 7.61% 64.44%

09 4,495 2,405,204 1,600,180 1,664,306 (64,126) 1,583 5,723 3,200,143 924,366 789,263 135,103

4,640 2,212,186 1,400,206 1,680,203 (279,997) 1,668 4,355 2,536,260 742,554 647,234 95,320

(3.13%) 8.73% 14.28% (0.95%) 77.10% (5.10%) 31.41% 26.18% 24.48% 21.94% 41.74%

10 4,611 3,168,441 1,907,040 1,722,715 184,325 2,465 7,640 4,428,994 1,342,486 1,063,121 279,365

3,554 2,417,393 1,395,186 1,450,656 (55,470) 2,510 7,240 3,599,718 1,039,466 842,850 196,616

29.74% 31.07% 36.69% 18.75% 432.30% (1.79%) 5.52% 23.04% 29.15% 26.13% 42.09%

11 3,165 2,873,518 1,532,805 2,078,275 (545,470) 4,350 2,159 3,255,960 1,033,484 1,018,255 15,229

2,946 2,536,595 1,488,378 2,046,920 (558,542) 4,245 2,061 3,069,074 1,032,887 950,437 82,450

7.43% 13.28% 2.98% 1.53% 2.34% 2.47% 4.75% 6.09% 0.06% 7.14% (81.53%)

Group Avg 3,864 2,409,278 1,491,006 1,494,868 (3,861) 2,628 4,711 3,411,184 1,027,148 790,260 236,887

3,723 2,163,820 1,300,730 1,408,296 (107,566) 2,624 4,264 3,027,925 938,375 722,213 216,162

3.80% 11.34% 14.63% 6.15% 96.41% 0.12% 10.49% 12.66% 9.46% 9.42% 9.59%

Best of Group Average 22.44% 02 - Service Department Profit Center Data Alert


Group Average (0.26%) Year: 2017 Avg Mo. YTD Last YTD Avg

Page 02 Current Month: July Page 02 / Page 14

34.10% 44.35% 35.75% 80.10% 19.90%

Dealer Code Total Service Total Service Total Service Total Service Total Service Total Service Total Service A. Service Total A. Lbr Sls Per A. Lbr Sls Per

B. Ttl Shop RO's Dept Sales Dept Gross Personnel Exp Sales Expense Fixed Expense Dept Expense Profit/Loss Handling Cost A. Technicians B. Lbr Gr Per B. Lbr Gr Per

C. Cust Mech A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month B. GP% to B. Non-Prod Technician Non-Prod.

D. % Total B. GP% Sales B. Labor GP B. % Dept. GP B. % Dept. GP B. % Dept. GP B. % Dept. GP B. % Dept. GP Breakeven Personnel Per Month Per Month

1 2 3 4 5 6 7 8 9 10 11 12

07 256,364 169,792 56,614 76,757 54,932 131,689 38,103 152.12% 13 18,709 18,709

1,428 66.23% 174,671 33.34% 45.21% 32.35% 77.56% 22.44% 51.37% 13 13,436 13,436

650 230,243 147,048 53,040 68,651 48,791 117,442 29,606 141.16% 14 15,484 16,675

45.55% 63.87% 152,466 36.07% 46.69% 33.18% 79.87% 20.13% 51.01% 13 10,890 11,728

06 432,998 287,089 86,256 104,282 130,953 235,235 51,854 161.22% 28 14,753 22,949

2,225 66.30% 298,481 30.05% 36.32% 45.61% 81.94% 18.06% 54.33% 18 10,660 16,582

708 366,372 247,623 79,755 98,155 130,815 228,970 18,654 192.82% 17 20,508 13,409

31.81% 67.59% 251,683 32.21% 39.64% 52.83% 92.47% 7.53% 62.50% 26 14,805 9,680

05 533,680 316,998 151,346 197,353 85,667 283,020 33,978 130.62% 24 19,789 9,895

3,158 59.40% 373,815 47.74% 62.26% 27.02% 89.28% 10.72% 53.03% 48 15,576 7,788

1,226 513,335 307,925 136,609 179,448 78,687 258,136 49,789 125.67% 25 18,361 12,080

38.81% 59.99% 351,702 44.36% 58.28% 25.55% 83.83% 16.17% 50.29% 38 14,068 9,255

10 452,634 272,434 76,802 102,310 143,792 246,102 26,332 136.57% 24 15,963 20,164

1,649 60.19% 277,603 28.19% 37.55% 52.78% 90.33% 9.67% 54.37% 19 11,567 14,611

659 345,342 199,312 66,115 87,270 119,967 207,237 (7,924) 141.91% 18 15,423 13,220

39.95% 57.71% 199,820 33.17% 43.79% 60.19% 103.98% (3.98%) 60.01% 21 11,101 9,515

04 261,191 178,326 71,803 90,959 70,269 161,228 17,098 194.57% 14 16,768 19,563

1,067 68.27% 175,166 40.27% 51.01% 39.40% 90.41% 9.59% 61.73% 12 12,512 14,597

366 255,405 160,782 66,785 85,610 66,374 151,984 8,798 160.62% 13 17,766 23,095

34.33% 62.95% 166,873 41.54% 53.25% 41.28% 94.53% 5.47% 59.51% 10 12,836 16,687

Group Avg 344,183 213,001 85,257 112,743 100,809 213,553 (552) 162.79% 20 15,386 14,771

1,697 61.89% 221,037 40.03% 52.93% 47.33% 100.26% (0.26%) 62.05% 20 11,257 10,806

552 309,117 185,819 80,502 110,639 90,546 201,185 (15,367) 163.17% 17 16,189 13,641

32.52% 60.11% 193,878 43.32% 59.54% 48.73% 108.27% (8.27%) 65.08% 20 11,718 9,873

02 308,756 197,786 70,636 87,528 114,519 202,047 (4,262) 182.07% 17 15,455 17,515

1,590 64.06% 193,052 35.71% 44.25% 57.90% 102.15% (2.15%) 65.44% 15 11,356 12,870

329 312,477 185,309 71,961 93,749 102,781 196,529 (11,221) 154.54% 17 15,273 12,982

20.72% 59.30% 187,110 38.83% 50.59% 55.46% 106.06% (6.06%) 62.89% 20 11,006 9,355

09 343,601 228,597 95,642 122,482 115,276 237,758 (9,161) 206.74% 15 21,494 16,969

1,936 66.53% 228,381 41.84% 53.58% 50.43% 104.01% (4.01%) 69.20% 19 15,225 12,020

642 316,027 200,029 91,429 135,246 104,783 240,029 (40,000) 206.93% 12 24,457 29,348

33.16% 63.30% 198,629 45.71% 67.61% 52.38% 120.00% (20.00%) 75.95% 10 16,552 19,863

01 489,078 275,628 109,957 152,878 137,726 290,604 (14,976) 136.15% 27 14,469 11,162

2,149 56.36% 277,619 39.89% 55.47% 49.97% 105.43% (5.43%) 59.42% 35 10,282 7,932

488 420,151 216,052 83,183 128,922 132,722 261,644 (45,592) 128.19% 25 12,745 8,851

22.69% 51.42% 234,210 38.50% 59.67% 61.43% 121.10% (21.10%) 62.27% 36 9,368 6,506

08 234,185 157,036 97,391 127,725 78,174 205,899 (48,863) 266.88% 20 11,393 11,993

1,364 67.06% 162,642 62.02% 81.33% 49.78% 131.12% (31.12%) 87.92% 19 8,132 8,560

362 216,266 125,999 98,510 150,026 53,173 203,199 (77,200) 225.11% 16 11,875 10,555

26.57% 58.26% 136,690 78.18% 119.07% 42.20% 161.27% (61.27%) 93.96% 18 8,543 7,594

11 410,503 218,972 104,993 147,838 149,059 296,896 (77,924) 155.01% 28 11,124 13,542

1,744 53.34% 228,126 47.95% 67.51% 68.07% 135.59% (35.59%) 72.33% 23 8,147 9,919

452 362,371 212,625 122,596 161,633 130,784 292,417 (79,792) 195.28% 21 13,946 14,643

25.92% 58.68% 210,673 57.66% 76.02% 61.51% 137.53% (37.53%) 80.70% 20 10,032 10,534

Best of Group Average 22.44% 02 - Service Department Profit Center Data Alert




34.10% 44.35% 35.75% 80.10% 19.90%

Dealer Code Total Service Total Service Total Service Total Service Total Service Total Service Total Service A. Service Total A. Lbr Sls Per A. Lbr Sls Per

B. Ttl Shop RO's Dept Sales Dept Gross Personnel Exp Sales Expense Fixed Expense Dept Expense Profit/Loss Handling Cost A. Technicians B. Lbr Gr Per B. Lbr Gr Per

C. Cust Mech A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month B. GP% to B. Non-Prod Technician Non-Prod.

D. % Total B. GP% Sales B. Labor GP B. % Dept. GP B. % Dept. GP B. % Dept. GP B. % Dept. GP B. % Dept. GP Breakeven Personnel Per Month Per Month

1 2 3 4 5 6 7 8 9 10 11 12

03 63,018 40,351 16,390 30,063 28,535 58,598 (18,246) 258.51% 6 9,865 14,798

360 64.03% 41,855 40.62% 74.50% 70.72% 145.22% (45.22%) 92.99% 4 6,976 10,464

190 62,301 41,298 15,541 28,320 27,130 55,450 (14,152) 264.02% 4 14,709 14,709

52.66% 66.29% 42,806 37.63% 68.58% 65.69% 134.27% (34.27%) 89.00% 4 10,701 10,701

Best of Group Average 78.71% 03 - Service Labor Sales and Gross Analysis Data Alert


Group Average 73.16% Year: 2017 Avg Mo. YTD Last YTD Avg


73.00%

Customer Qk Serv Acct 558 Service Contrt Warranty Road Ready Labor Customer Total Ttl Customer, Total Service Total

Dealer Labor - Mech or Exp Lane Labor - Mech Labor - Mech Labor Internal - Mech Labor-Non-Auto Service Qk Serv or Cont., Warr Internal

Code Acct. 550 Labor Line 7 Acct. 551 Acct. 552 Acct. 553 Acct. 554 Acct. 555 Labor Express Lane & R.R. Labor Labor

Total Labor A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Per Month A. Sales/Month A. Sales/Month A. Sales/Month

Gross/Month B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales

1 2 3 4 5 6 7 8 9 10 11 12

05 254,549 2,768 7,331 127,732 20,310 62,252 0 474,941 257,317 155,372 62,252

373,815 79.57% 77.78% 58.58% 76.29% 90.77% 78.61% 0.00% 78.71% 79.55% 77.35% 78.61%

241,392 0 5,509 132,941 20,042 59,141 0 459,023 241,392 158,491 59,141

351,702 76.50% 0.00% 59.11% 76.00% 89.92% 75.62% 0.00% 76.62% 76.50% 77.18% 75.62%

04 106,797 0 1,765 76,373 10,237 39,580 0 234,752 106,797 88,375 39,580

175,166 77.74% 0.00% 76.93% 69.45% 81.00% 74.41% 0.00% 74.62% 77.74% 70.94% 74.41%

90,576 0 0 79,279 9,848 51,249 0 230,952 90,576 89,127 51,249

166,873 76.29% 0.00% 0.00% 64.81% 72.69% 76.56% 0.00% 72.25% 76.29% 65.68% 76.56%

02 70,123 10,058 4,020 57,339 28,558 92,630 0 262,728 80,181 89,916 92,630

193,052 86.35% 31.71% 74.44% 75.97% 79.44% 64.85% 0.00% 73.48% 79.50% 77.01% 64.85%

80,359 6,059 4,522 63,705 16,871 88,123 0 259,639 86,418 85,098 88,123

187,110 84.00% 90.60% 70.91% 66.74% 73.58% 63.53% 0.00% 72.07% 84.46% 68.32% 63.53%

11 96,611 14,024 12,679 96,531 18,996 72,621 0 311,461 110,635 128,205 72,621

228,126 75.66% 3.56% 74.66% 75.57% 77.86% 78.93% 0.00% 73.24% 66.52% 75.82% 78.93%

94,032 17,163 9,334 92,655 13,919 65,755 0 292,858 111,195 115,908 65,755

210,673 75.48% 31.55% 72.07% 72.70% 75.80% 75.51% 0.00% 71.94% 68.70% 73.02% 75.51%

Group Avg 125,564 15,509 8,383 88,179 14,647 58,263 0 302,129 136,843 107,022 58,263

221,037 74.62% 44.15% 69.81% 74.55% 81.34% 72.25% 0.00% 73.16% 72.10% 75.01% 72.25%

111,606 12,430 6,385 81,361 12,095 52,441 0 267,858 119,516 95,901 52,441

193,878 74.12% 53.25% 69.18% 71.73% 78.22% 71.77% 0.00% 72.38% 72.74% 72.27% 71.77%

10 195,769 6,373 0 119,198 0 61,780 0 383,120 202,142 119,198 61,780

277,603 72.40% 0.46% 0.00% 74.81% 0.00% 75.54% 0.00% 72.46% 70.13% 74.81% 75.54%

137,334 6,089 0 88,584 0 45,602 0 277,610 143,423 88,584 45,602

199,820 72.65% 46.64% 0.00% 69.91% 0.00% 77.34% 0.00% 71.98% 71.55% 69.91% 77.34%

06 160,198 4,288 11,819 117,719 12,729 106,323 0 413,076 164,486 142,267 106,323

298,481 72.71% 49.26% 66.89% 70.00% 80.63% 74.59% 0.00% 72.26% 72.10% 70.70% 74.59%

133,084 10,808 6,677 92,332 12,131 93,606 0 348,639 143,892 111,140 93,606

251,683 72.76% 68.59% 70.77% 69.00% 78.73% 74.19% 0.00% 72.19% 72.45% 70.17% 74.19%

07 105,761 9,544 3,126 45,273 9,288 70,221 0 243,213 115,305 57,687 70,221

174,671 74.20% 26.36% 75.57% 75.71% 81.24% 70.48% 0.00% 71.82% 70.24% 76.59% 70.48%

101,886 9,752 3,307 44,710 5,818 51,306 0 216,779 111,639 53,835 51,306

152,466 73.61% 22.92% 71.74% 70.53% 77.25% 71.79% 0.00% 70.33% 69.18% 71.33% 71.79%

08 80,212 19,455 0 72,485 18,170 37,538 0 227,860 99,667 90,655 37,538

162,642 68.65% 39.85% 0.00% 78.36% 84.71% 73.60% 0.00% 71.38% 63.03% 79.64% 73.60%

61,482 19,674 0 68,747 8,653 31,436 0 189,993 81,156 77,400 31,436

136,690 67.64% 74.07% 0.00% 70.90% 82.67% 78.37% 0.00% 71.94% 69.20% 72.21% 78.37%

01 103,924 57,563 19,664 151,834 0 57,691 0 390,675 161,487 171,497 57,691

277,619 66.62% 63.45% 70.74% 77.74% 0.00% 69.18% 0.00% 71.06% 65.49% 76.94% 69.18%

116,525 17,467 11,817 119,408 0 53,414 0 318,631 133,991 131,225 53,414

234,210 73.59% 47.92% 73.48% 77.97% 0.00% 71.73% 0.00% 73.51% 70.24% 77.56% 71.73%

09 181,760 0 15,031 88,556 13,116 23,943 0 322,406 181,760 116,703 23,943

228,381 73.18% 0.00% 69.00% 71.97% 72.36% 49.14% 0.00% 70.84% 73.18% 71.63% 49.14%

146,243 0 9,764 94,537 19,171 23,763 0 293,479 146,243 123,473 23,763

198,629 69.36% 0.00% 64.01% 71.65% 72.27% 39.38% 0.00% 67.68% 69.36% 71.14% 39.38%

Best of Group Average 78.71% 03 - Service Labor Sales and Gross Analysis Data Alert




73.00%

Customer Qk Serv Acct 558 Service Contrt Warranty Road Ready Labor Customer Total Ttl Customer, Total Service Total

Dealer Labor - Mech or Exp Lane Labor - Mech Labor - Mech Labor Internal - Mech Labor-Non-Auto Service Qk Serv or Cont., Warr Internal

Code Acct. 550 Labor Line 7 Acct. 551 Acct. 552 Acct. 553 Acct. 554 Acct. 555 Labor Express Lane & R.R. Labor Labor

Total Labor A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Per Month A. Sales/Month A. Sales/Month A. Sales/Month

Gross/Month B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales

1 2 3 4 5 6 7 8 9 10 11 12

03 25,501 0 14 16,935 422 16,318 0 59,191 25,501 17,372 16,318

41,855 68.06% 0.00% 66.67% 69.04% 79.38% 76.37% 0.00% 70.71% 68.06% 69.29% 76.37%

24,752 0 153 18,076 2,401 13,454 0 58,836 24,752 20,630 13,454

42,806 69.94% 0.00% 76.54% 71.37% 81.18% 78.24% 0.00% 72.75% 69.94% 72.55% 78.24%

Best of Group Average 68.27% 04 - Service Other Sales and Gross Analysis Cont. Data Alert




Total Sublet Work Sublet Work SC Sold on Unapplied/ Total

Dealer Service Mechanical Warranty Mech Service Lane Variance Labor Service 2016 2017 2016 2017

Code Labor Acct. 556 Acct. 557 Acct. 568 Acct. 559D Department Total Labor Rate Labor Rate B. # Advisors B. # Advisors

Total Labor A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Gross/Month A. Sales/Month Service B. Retail CP B. Retail CP C. # Techs C. # Techs

Gross/Month B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. % Lbr Sales B. GP% Sales Gross/Month C. Warr D. Intl C. Warr D. Intl D. Ttl Prsnl D. Ttl Prsnl

1 2 3 4 5 6 7 8 9 10 11 12

04 234,752 18,402 8,037 0 (4,679) 261,191 178,326

175,166 74.62% 18.12% 56.04% 0.00% (2.67%) 68.27% 150.00 150.00 4 3

230,952 17,538 6,915 0 (6,931) 255,405 160,782 109.00 111.00 13 14

166,873 72.25% 4.78% 0.03% 0.00% (4.15%) 62.95% 150.00 150.00 23 26

08 227,860 3,957 1,417 951 (5,901) 234,185 157,036

162,642 71.38% 1.27% 0.00% 25.80% (3.63%) 67.06% 114.00 125.00 6 4

189,993 8,655 16,495 1,123 (10,747) 216,266 125,999 86.00 98.00 16 20

136,690 71.94% 1.24% 0.00% (4.52%) (7.86%) 58.26% 114.00 114.00 34 39

09 322,406 16,032 5,163 0 0 343,601 228,597

228,381 70.84% 0.57% 2.42% 0.00% 0.00% 66.53% 150.00 175.00 2 3

293,479 17,777 4,771 0 0 316,027 200,029 131.00 134.00 12 15

198,629 67.68% 6.96% 3.43% 0.00% 0.00% 63.30% 85.00 85.00 22 34

06 413,076 14,271 4,408 1,244 (12,052) 432,998 287,089

298,481 72.26% 2.82% 0.51% 18.90% (4.04%) 66.30% 120.00 130.00 4 6

348,639 13,673 3,633 427 (4,641) 366,372 247,623 95.00 110.00 17 28

251,683 72.19% 3.12% (0.26%) 38.44% (1.84%) 67.59% 110.00 130.00 43 46

07 243,213 13,151 0 0 (7,777) 256,364 169,792

174,671 71.82% 22.04% 0.00% 0.00% (4.45%) 66.23% 118.00 122.00 4 4

216,779 13,464 0 0 (7,885) 230,243 147,048 90.00 117.00 14 13

152,466 70.33% 18.32% 0.00% 0.00% (5.17%) 63.87% 118.00 120.00 27 26

02 262,728 44,795 1,233 0 (4,369) 308,756 197,786

193,052 73.48% 20.31% 0.25% 0.00% (2.26%) 64.06% 185.00 185.00 8 3

259,639 50,365 2,474 0 (7,355) 312,477 185,309 132.00 134.00 17 17

187,110 72.07% 11.01% 0.40% 0.00% (3.93%) 59.30% 185.00 185.00 37 32

03 59,191 1,605 2,222 0 (2,290) 63,018 40,351

41,855 70.71% 18.08% 22.30% 0.00% (5.47%) 64.03% 108.00 108.00 2 2

58,836 1,923 1,542 0 (1,447) 62,301 41,298 85.00 86.00 4 6

42,806 72.75% 1.38% (5.62%) 0.00% (3.38%) 66.29% 108.00 108.00 8 10

Group Avg 302,129 33,447 8,700 6,266 (13,674) 344,183 213,001

221,037 73.16% 11.51% 20.21% 3.23% (6.21%) 61.89% 132.36 138.18 6 6

267,858 33,605 7,956 5,136 (14,307) 309,117 185,819 102.60 113.73 17 20

193,878 72.38% 10.69% 0.41% 2.56% (7.47%) 60.11% 122.00 126.09 36 40

10 383,120 69,514 0 0 (6,941) 452,634 272,434

277,603 72.46% 2.55% 0.00% 0.00% (2.50%) 60.19% 130.00 140.00 6 6

277,610 67,732 0 0 (3,365) 345,342 199,312 0.00 125.00 18 24

199,820 71.98% 4.22% 0.00% 0.00% (1.68%) 57.71% 0.00 140.00 39 43

05 474,941 53,715 4,655 369 (64,666) 533,680 316,998

373,815 78.71% 14.51% 1.05% 1.35% (17.30%) 59.40% 126.00 130.00 13 13

459,023 51,540 2,603 169 (53,706) 513,335 307,925 110.00 112.00 25 24

351,702 76.62% 19.27% 0.00% (1.27%) (15.27%) 59.99% 125.00 130.00 63 72

01 390,675 98,403 0 0 (16,406) 489,078 275,628

277,619 71.06% 14.65% 0.00% 0.00% (5.91%) 56.36% 135.00 135.00 12 13

318,631 101,520 0 0 (32,685) 420,151 216,052 91.00 114.00 25 27

234,210 73.51% 14.31% 0.00% 0.00% (13.96%) 51.42% 105.00 105.00 61 62

Best of Group Average 68.27% 04 - Service Other Sales and Gross Analysis Cont. Data Alert




Total Sublet Work Sublet Work SC Sold on Unapplied/ Total

Dealer Service Mechanical Warranty Mech Service Lane Variance Labor Service 2016 2017 2016 2017

Code Labor Acct. 556 Acct. 557 Acct. 568 Acct. 559D Department Total Labor Rate Labor Rate B. # Advisors B. # Advisors

Total Labor A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Gross/Month A. Sales/Month Service B. Retail CP B. Retail CP C. # Techs C. # Techs

Gross/Month B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. % Lbr Sales B. GP% Sales Gross/Month C. Warr D. Intl C. Warr D. Intl D. Ttl Prsnl D. Ttl Prsnl

1 2 3 4 5 6 7 8 9 10 11 12

11 311,461 34,071 42,469 22,501 (11,663) 410,503 218,972

228,126 73.24% 6.41% 0.00% 1.44% (5.11%) 53.34% 120.00 120.00 7 9

292,858 25,472 25,216 18,824 0 362,371 212,625 97.00 110.00 21 28

210,673 71.94% 6.04% 0.00% 2.20% 0.00% 58.68% 120.00 120.00 41 51

Best of Group Average 05 - Service Dept. RO Analysis Data Alert


Group Average Year: 2017 Avg Mo. YTD Last YTD Avg


Dealer Code Customer Quick Service CSC Sold

Total Mechanical Quick Service Service Contracts Warranty Road Internal on Serv Lane

Customer Parts/Labor Service Parts/Labor Contracts Parts/Labor Warranty Parts/Labor Ready Internal Parts/Labor Acct 568

B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month B. ROs/Month Ratio ROs/Month

1 2 3 4 5 6 7 8 9 10 11 12

01

488 1.24 731 0.52 217 1.22 1,163 0.77 0 281 0.79 0

599 1.01 654 1.85 170 1.47 1,237 0.81 0 319 0.83 0

02

329 0.79 363 0.03 130 1.47 324 0.89 209 597 0.47 0

277 0.76 14 23.80 95 1.19 434 0.92 124 519 0.44 0

03

190 1.30 0 0.00 0 46.25 102 0.92 4 65 0.70 0

211 1.32 0 0.00 0 0.54 195 1.77 26 68 0.92 0

04

366 0.62 0 0.00 4 0.00 485 0.71 73 139 0.97 0

343 0.68 0 0.00 0 0.00 568 0.73 86 172 0.70 0

05

1,226 0.83 134 14.57 543 2.11 746 1.37 167 473 1.16 3

1,368 0.81 0 0.00 439 2.01 992 1.15 182 566 1.37 2

06

708 0.76 84 4.60 57 1.84 846 1.37 108 506 0.82 0

548 0.84 0 0.00 54 1.84 738 1.28 122 513 0.74 0

07

650 0.73 755 0.85 23 1.34 304 1.12 73 377 0.45 0

637 0.80 760 0.79 27 1.83 398 0.95 59 297 0.55 0

08

362 0.94 0 0.00 0 0.00 567 1.20 164 270 1.18 0

275 1.05 57 0.04 0 0.00 597 1.38 95 163 1.35 13

09

642 0.66 0 0.00 187 0.86 472 0.86 92 543 1.11 0

663 0.75 0 0.00 156 0.99 641 0.73 142 859 1.04 0

10

659 0.68 335 2.35 0 0.00 668 0.77 0 322 1.65 0

508 0.69 331 2.33 0 0.00 613 0.89 0 270 1.98 0

11

452 1.17 0 0.00 65 1.61 624 0.92 161 293 0.97 150

421 1.15 0 0.00 55 2.23 753 0.99 138 252 0.95 171

Best of Group Average 05 - Service Dept. RO Analysis Data Alert




Dealer Code Customer Quick Service CSC Sold

Total Mechanical Quick Service Service Contracts Warranty Road Internal on Serv Lane

Customer Parts/Labor Service Parts/Labor Contracts Parts/Labor Warranty Parts/Labor Ready Internal Parts/Labor Acct 568

B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month B. ROs/Month Ratio ROs/Month

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg

552 0.82 400 1.34 136 1.43 573 1.00 117 351 0.89 39

532 0.85 363 1.61 125 1.62 651 1.00 108 363 0.92 46

Best of Group Average 06 - Mopar Express Lane RO Analysis Data Alert




Dealer Code Express Lane Express Lane Express Lane Express Lane Express Lane Express Express Lane Express Lane Express Lane

Express Lane Customer Service Serv. Contract Warranty Warranty Lane Internal Total Total

Customer Parts/Labor Contract Parts/Labor Contracts Parts/Labor Internal Parts/Labor Labor Parts/Labor

B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio

1 2 3 4 5 6 7 8 9 10 11 12

01

256 2.47 128 0.87 0 0.00 20 1.83 424 1.99

195 1.75 53 1.36 14 1.74 20 1.62 283 1.69

02

17 0.00 0 0.00 0 0.00 0 0.00 0 0.00

167 0.00 0 0.00 0 0.00 0 0.00 0 0.00

03

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

04

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

05

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

06

0 0.00 0 0.00 0 0.00 0 0.00 148 0.00

186 1.06 0 0.00 0 0.00 0 0.00 309 1.06

07

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

08

625 1.74 0 0.00 142 1.04 25 3.21 781 1.59

0 0.00 0 0.00 163 0.45 33 3.78 393 2.43

09

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

10

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

0 0.00 0 0.00 0 0.00 0 0.00 0 0.00

11

529 4.00 746 3.53 8 4.48 0 0.00 1,298 3.79

483 3.18 712 1.73 9 3.58 0 2.29 1,211 2.45

Best of Group Average 06 - Mopar Express Lane RO Analysis Data Alert




Dealer Code Express Lane Express Lane Express Lane Express Lane Express Lane Express Express Lane Express Lane Express Lane

Express Lane Customer Service Serv. Contract Warranty Warranty Lane Internal Total Total

Customer Parts/Labor Contract Parts/Labor Contracts Parts/Labor Internal Parts/Labor Labor Parts/Labor

B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio B. ROs/Month Ratio

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg

357 2.54 437 2.75 75 1.08 15 2.84 663 2.40

258 1.95 383 1.70 62 0.48 18 3.24 549 2.06

Best of Group Average 07 - Service Dept. Trend Analysis Data Alert



Page 07 Current Month: July Page 07 & 08 / Page 17 & 18

Dealer Code Cust Labor Cust Labor Qk Serv and/or Qk Serv and/or Qk Serv and/or Service Service Service Warranty Warranty Warranty

Cust Labor Mech % Mech % Exp Ln Mech Exp Ln Mech Exp Ln Mech Contracts Mech Contracts Mech Contracts Mech Mech % Mech % Mech %

Mech % of of Total of Total % of Total % of Total % of Total % of Total % of Total % of Total of Total of Total of Total

Ttl Lbr Sales Labor Gross RO's Labor Sales Labor Gross RO's Labor Sales Labor Gross RO's Labor Sales Labor Gross RO's

1 2 3 4 5 6 7 8 9 10 11 12

01

26.60% 24.94% 14.85% 14.73% 13.16% 34.54% 5.03% 5.01% 6.61% 38.86% 42.52% 35.43%

36.57% 36.61% 18.37% 5.48% 3.57% 28.72% 3.71% 3.71% 5.20% 37.48% 39.75% 37.94%

02

26.69% 31.37% 16.72% 3.83% 1.65% 19.31% 1.53% 1.55% 6.61% 21.82% 22.57% 16.46%

30.95% 36.08% 17.01% 2.33% 2.93% 11.12% 1.74% 1.71% 5.83% 24.54% 22.72% 26.60%

03

43.08% 41.47% 52.66% 0.00% 0.00% 0.00% 0.02% 0.02% 0.04% 28.61% 27.93% 28.19%

42.07% 40.44% 42.10% 0.00% 0.00% 0.00% 0.26% 0.27% 0.03% 30.72% 30.14% 38.99%

04

45.49% 47.40% 34.33% 0.00% 0.00% 0.00% 0.75% 0.78% 0.39% 32.53% 30.28% 45.47%

39.22% 41.41% 29.29% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 34.33% 30.79% 48.60%

05

53.60% 54.18% 37.27% 0.58% 0.58% 4.07% 1.54% 1.15% 16.51% 26.89% 26.07% 22.67%

52.59% 52.51% 38.57% 0.00% 0.00% 0.00% 1.20% 0.93% 12.38% 28.96% 28.73% 27.96%

06

38.78% 39.03% 30.66% 1.04% 0.71% 3.63% 2.86% 2.65% 2.48% 28.50% 27.61% 36.65%

38.17% 38.47% 25.37% 3.10% 2.95% 8.61% 1.92% 1.88% 2.48% 26.48% 25.31% 34.15%

07

43.48% 44.93% 29.79% 3.92% 1.44% 34.59% 1.29% 1.35% 1.05% 18.61% 19.62% 13.92%

47.00% 49.19% 29.26% 4.50% 1.47% 34.89% 1.53% 1.56% 1.25% 20.62% 20.68% 18.28%

08

35.20% 33.86% 16.68% 8.54% 4.77% 37.25% 0.00% 0.00% 0.00% 31.81% 34.92% 26.11%

32.36% 30.42% 19.83% 10.35% 10.66% 18.57% 0.00% 0.00% 0.00% 36.18% 35.66% 43.01%

09

56.38% 58.24% 33.16% 0.00% 0.00% 0.00% 4.66% 4.54% 9.68% 27.47% 27.91% 24.35%

49.83% 51.07% 26.93% 0.00% 0.00% 0.00% 3.33% 3.15% 6.36% 32.21% 34.10% 26.03%

10

51.10% 51.06% 33.19% 1.66% 0.01% 16.90% 0.00% 0.00% 0.00% 31.11% 32.12% 33.68%

49.47% 49.93% 29.48% 2.19% 1.42% 19.25% 0.00% 0.00% 0.00% 31.91% 30.99% 35.60%

11

31.02% 32.04% 15.71% 4.50% 0.22% 44.62% 4.07% 4.15% 2.25% 30.99% 31.98% 21.67%

32.11% 33.69% 14.90% 5.86% 2.57% 42.68% 3.19% 3.19% 1.96% 31.64% 31.97% 26.67%

Best of Group Average 07 - Service Dept. Trend Analysis Data Alert




Dealer Code Cust Labor Cust Labor Qk Serv and/or Qk Serv and/or Qk Serv and/or Service Service Service Warranty Warranty Warranty

Cust Labor Mech % Mech % Exp Ln Mech Exp Ln Mech Exp Ln Mech Contracts Mech Contracts Mech Contracts Mech Mech % Mech % Mech %

Mech % of of Total of Total % of Total % of Total % of Total % of Total % of Total % of Total of Total of Total of Total

Ttl Lbr Sales Labor Gross RO's Labor Sales Labor Gross RO's Labor Sales Labor Gross RO's Labor Sales Labor Gross RO's

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg

41.56% 42.39% 25.91% 4.58% 2.76% 24.50% 2.78% 2.65% 6.37% 29.19% 29.74% 26.89%

41.67% 42.67% 25.61% 4.57% 3.38% 25.44% 2.27% 2.17% 5.37% 30.37% 30.10% 31.37%

Best of Group Average 08 - Service Dept. Trend Analysis - Cont. Data Alert




Dealer Code Road Ready Road Ready Internal Internal Internal Cust Labor Cust Labor Cust Labor

Road Ready % % Mech % Mech % Mech % Non-Auto % Non-Auto % Non-Auto %

% of Total of Total of Total of Total of Total of Total of Total of Total of Total

Labor Sales Labor Gross RO's Labor Sales Labor Gross RO's Labor Sales Labor Gross RO's

1 2 3 4 5 6 7 8 9 10 11 12

01

0.00% 0.00% 0.00% 14.77% 14.38% 8.56% 0.00% 0.00% 0.00%

0.00% 0.00% 0.00% 16.76% 16.36% 9.77% 0.00% 0.00% 0.00%

02

10.87% 11.75% 10.60% 35.26% 31.12% 30.30% 0.00% 0.00% 0.00%

6.50% 6.63% 7.62% 33.94% 29.92% 31.82% 0.00% 0.00% 0.00%

03

0.71% 0.80% 1.15% 27.57% 29.78% 17.96% 0.00% 0.00% 0.00%

4.08% 4.55% 5.28% 22.87% 24.59% 13.60% 0.00% 0.00% 0.00%

04

4.36% 4.73% 6.81% 16.86% 16.81% 13.00% 0.00% 0.00% 0.00%

4.26% 4.29% 7.37% 22.19% 23.51% 14.74% 0.00% 0.00% 0.00%

05

4.28% 4.93% 5.08% 13.11% 13.09% 14.39% 0.00% 0.00% 0.00%

4.37% 5.12% 5.14% 12.88% 12.72% 15.96% 0.00% 0.00% 0.00%

06

3.08% 3.44% 4.66% 25.74% 26.57% 21.93% 0.00% 0.00% 0.00%

3.48% 3.79% 5.63% 26.85% 27.59% 23.76% 0.00% 0.00% 0.00%

07

3.82% 4.32% 3.36% 28.87% 28.34% 17.28% 0.00% 0.00% 0.00%

2.68% 2.95% 2.70% 23.67% 24.16% 13.63% 0.00% 0.00% 0.00%

08

7.97% 9.46% 7.56% 16.47% 16.99% 12.41% 0.00% 0.00% 0.00%

4.55% 5.23% 6.87% 16.55% 18.02% 11.73% 0.00% 0.00% 0.00%

09

4.07% 4.16% 4.74% 7.43% 5.15% 28.06% 0.00% 0.00% 0.00%

6.53% 6.98% 5.78% 8.10% 4.71% 34.90% 0.00% 0.00% 0.00%

10

0.00% 0.00% 0.00% 16.13% 16.81% 16.22% 0.00% 0.00% 0.00%

0.00% 0.00% 0.00% 16.43% 17.65% 15.67% 0.00% 0.00% 0.00%

11

6.10% 6.48% 5.58% 23.32% 25.13% 10.16% 0.00% 0.00% 0.00%

4.75% 5.01% 4.87% 22.45% 23.57% 8.91% 0.00% 0.00% 0.00%

Best of Group Average 08 - Service Dept. Trend Analysis - Cont. Data Alert




Dealer Code Road Ready Road Ready Internal Internal Internal Cust Labor Cust Labor Cust Labor

Road Ready % % Mech % Mech % Mech % Non-Auto % Non-Auto % Non-Auto %

% of Total of Total of Total of Total of Total of Total of Total of Total of Total

Labor Sales Labor Gross RO's Labor Sales Labor Gross RO's Labor Sales Labor Gross RO's

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg

5.17% 5.72% 5.78% 19.28% 19.04% 16.50% 0.00% 0.00% 0.00%

4.63% 5.01% 5.46% 19.58% 19.41% 17.50% 0.00% 0.00% 0.00%

Best of Group Average 63.68% 09 - Service Sales Expense Data Alert




34.10% 2.25% 2.75% -0.15% 0.90% 2.55% 1.95% 44.35% 55.65%

Salaries, Vac Supplies, Service Policy Depr, Maint, Dept. Service

Dealer Code Time Off Training Advertising Tools & Laund Veh. Expense Adjustments Repair & Rental Sales Operating Exp & Profit

FS P5 L13 X11 Acct. 340A/1A Acct. 342A Acct. 343A Acct. 344A Acct. 345A Acct. 346A Act. 348A/349A Expense Profit # of Per Serv. Empl.

Service Gross A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month Service A. Selling Exp.

Per Month B. % Dept GP B. % Dept DP B. GP % Sales B. GP % Sales B. % Dept DP B. % Dept DP B. % Dept DP B. % Dept DP B. % Dept GP Employees B. Oper. Profit

1 2 3 4 5 6 7 8 9 10 11 12

06 86,256 3,377 4,873 3,622 0 6,154 0 104,282 182,807 46 2,267

287,089 30.05% 1.18% 1.70% 1.26% 0.00% 2.14% 0.00% 36.32% 63.68% 3,974

79,755 2,335 4,921 5,312 0 5,832 0 98,155 149,469 43 2,283

247,623 32.21% 0.94% 1.99% 2.15% 0.00% 2.36% 0.00% 39.64% 60.36% 3,476

10 76,802 3,059 0 8,131 0 14,318 0 102,310 170,124 43 2,379

272,434 28.19% 1.12% 0.00% 2.98% 0.00% 5.26% 0.00% 37.55% 62.45% 3,956

66,115 2,895 0 7,809 0 10,451 0 87,270 112,042 39 2,238

199,312 33.17% 1.45% 0.00% 3.92% 0.00% 5.24% 0.00% 43.79% 56.21% 2,873

02 70,636 3,774 0 5,513 19 6,769 817 87,528 110,257 32 2,735

197,786 35.71% 1.91% 0.00% 2.79% 0.01% 3.42% 0.41% 44.25% 55.75% 3,446

71,961 2,730 5,555 5,631 153 7,720 0 93,749 91,560 37 2,534

185,309 38.83% 1.47% 3.00% 3.04% 0.08% 4.17% 0.00% 50.59% 49.41% 2,475

07 56,614 6,348 2,017 (214) 1,030 7,609 3,353 76,757 93,035 26 2,952

169,792 33.34% 3.74% 1.19% (0.13%) 0.61% 4.48% 1.97% 45.21% 54.79% 3,578

53,040 2,561 2,006 1,812 1,067 4,652 3,512 68,651 78,397 27 2,543

147,048 36.07% 1.74% 1.36% 1.23% 0.73% 3.16% 2.39% 46.69% 53.31% 2,904

04 71,803 4,548 758 3,561 917 3,112 6,261 90,959 87,367 26 3,498

178,326 40.27% 2.55% 0.42% 2.00% 0.51% 1.74% 3.51% 51.01% 48.99% 3,360

66,785 2,896 1,725 3,793 1,225 2,453 6,733 85,610 75,172 23 3,722

160,782 41.54% 1.80% 1.07% 2.36% 0.76% 1.53% 4.19% 53.25% 46.75% 3,268

Group Avg 85,257 3,382 5,706 6,964 1,679 7,746 4,608 112,743 100,258 40 2,812

213,001 40.03% 1.59% 2.74% 3.27% 0.85% 3.64% 2.37% 52.93% 47.07% 2,501

80,502 3,261 6,049 8,032 1,608 8,886 4,939 110,639 75,179 36 3,058

185,819 43.32% 1.76% 3.28% 4.32% 0.91% 4.78% 2.85% 59.54% 40.46% 2,078

09 95,642 1,288 10,945 8,044 1,414 5,150 0 122,482 106,115 34 3,602

228,597 41.84% 0.56% 4.79% 3.52% 0.62% 2.25% 0.00% 53.58% 46.42% 3,121

91,429 1,241 10,311 19,007 643 12,616 0 135,246 64,784 22 6,148

200,029 45.71% 0.62% 5.15% 9.50% 0.32% 6.31% 0.00% 67.61% 32.39% 2,945

01 109,957 3,773 7,521 8,217 2,350 15,932 5,128 152,878 122,749 62 2,466

275,628 39.89% 1.37% 2.73% 2.98% 0.85% 5.78% 1.86% 55.47% 44.53% 1,980

83,183 6,943 9,343 8,434 2,249 12,417 6,354 128,922 87,130 61 2,113

216,052 38.50% 3.21% 4.32% 3.90% 1.04% 5.75% 2.94% 59.67% 40.33% 1,428

05 151,346 695 6,863 12,889 2,578 13,109 9,875 197,353 119,645 72 2,741

316,998 47.74% 0.22% 2.16% 4.07% 0.81% 4.14% 3.12% 62.26% 37.74% 1,662

136,609 615 9,097 11,881 2,421 11,157 7,668 179,448 128,477 63 2,848

307,925 44.36% 0.20% 2.95% 3.86% 0.79% 3.62% 2.49% 58.28% 41.72% 2,039

11 104,993 3,850 9,873 15,969 2,906 6,091 4,156 147,838 71,134 51 2,899

218,972 47.95% 1.76% 4.51% 7.29% 1.33% 2.78% 1.90% 67.51% 32.49% 1,395

122,596 3,850 9,677 11,390 2,854 7,577 3,689 161,633 50,992 41 3,942

212,625 57.66% 1.81% 4.55% 5.36% 1.34% 3.56% 1.73% 76.02% 23.98% 1,244

03 16,390 1,954 2,697 3,485 283 1,212 4,041 30,063 10,288 10 3,006

40,351 40.62% 4.84% 6.68% 8.64% 0.70% 3.00% 10.02% 74.50% 25.50% 1,029

15,541 1,719 3,061 2,996 148 1,200 3,655 28,320 12,978 8 3,540

41,298 37.63% 4.16% 7.41% 7.25% 0.36% 2.91% 8.85% 68.58% 31.42% 1,622

Best of Group Average 63.68% 09 - Service Sales Expense Data Alert




34.10% 2.25% 2.75% -0.15% 0.90% 2.55% 1.95% 44.35% 55.65%

Salaries, Vac Supplies, Service Policy Depr, Maint, Dept. Service

Dealer Code Time Off Training Advertising Tools & Laund Veh. Expense Adjustments Repair & Rental Sales Operating Exp & Profit

FS P5 L13 X11 Acct. 340A/1A Acct. 342A Acct. 343A Acct. 344A Acct. 345A Acct. 346A Act. 348A/349A Expense Profit # of Per Serv. Empl.

Service Gross A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month Service A. Selling Exp.

Per Month B. % Dept GP B. % Dept DP B. GP % Sales B. GP % Sales B. % Dept DP B. % Dept DP B. % Dept DP B. % Dept DP B. % Dept GP Employees B. Oper. Profit

1 2 3 4 5 6 7 8 9 10 11 12

08 97,391 4,540 5,808 7,388 3,614 5,751 3,234 127,725 29,311 39 3,275

157,036 62.02% 2.89% 3.70% 4.70% 2.30% 3.66% 2.06% 81.33% 18.67% 752

98,510 8,092 4,789 10,285 3,709 21,677 2,965 150,026 (24,027) 34 4,413

125,999 78.18% 6.42% 3.80% 8.16% 2.94% 17.20% 2.35% 119.07% (19.07%) (707)

Best of Group Average 10 - Service Fixed Expense Data Alert




4.45% 3.80% 5.40% 0.40% 0.65% 1.85% 0.35% 0.35% 1.85% 0.30% 0.15%

Salaries+Wages Employee Payroll Adv. General Stationary, Legal Auditing, Company Dues,Subscrip. Data Process. Travel & Bad

Dealer Code Adm & General Benefits Taxes & Institutional Off. Sup.+Post Collect & Other Car Expense & Contributions Services Entertainment Debts

FS P5 L13 X11 Acct. 362 Acct. 363 Acct. 365 Acct. 367 Acct. 368 Acct. 370/371 Acct. 372 Acct. 373 Acct. 374 Acct. 377 Acct. 378

Service Gross A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month

Per Month B. % Dept GP B. % Dept GP B. % Dept GP B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales

1 2 3 4 5 6 7 8 9 10 11 12

01 35,867 24,440 24,683 0 1,111 13,008 625 559 8,186 1,219 0

275,628 13.01% 8.87% 8.96% 0.00% 0.40% 4.72% 0.23% 0.20% 2.97% 0.44% 0.00%

31,454 23,179 23,706 0 1,046 14,636 429 515 7,289 2,089 0

216,052 14.56% 10.73% 10.97% 0.00% 0.48% 6.77% 0.20% 0.24% 3.37% 0.97% 0.00%

02 7,388 9,986 13,030 1,458 3,794 14,571 250 1,222 7,857 1,029 0

197,786 3.74% 5.05% 6.59% 0.74% 1.92% 7.37% 0.13% 0.62% 3.97% 0.52% 0.00%

8,347 6,077 13,621 2,563 3,812 8,097 307 1,533 8,302 1,072 0

185,309 4.50% 3.28% 7.35% 1.38% 2.06% 4.37% 0.17% 0.83% 4.48% 0.58% 0.00%

03 2,771 2,754 2,562 4,189 613 3,998 0 100 1,775 0 0

40,351 6.87% 6.83% 6.35% 10.38% 1.52% 9.91% 0.00% 0.25% 4.40% 0.00% 0.00%

2,918 2,205 1,984 3,621 549 3,856 0 117 1,968 0 15

41,298 7.07% 5.34% 4.80% 8.77% 1.33% 9.34% 0.00% 0.28% 4.77% 0.00% 0.04%

04 3,193 5,203 11,811 0 573 9,184 5,943 153 4,310 774 0

178,326 1.79% 2.92% 6.62% 0.00% 0.32% 5.15% 3.33% 0.09% 2.42% 0.43% 0.00%

2,146 5,496 11,477 0 1,616 14,526 5,479 93 3,033 589 0

160,782 1.33% 3.42% 7.14% 0.00% 1.01% 9.03% 3.41% 0.06% 1.89% 0.37% 0.00%

05 5,928 5,170 12,551 0 1,253 18,667 0 4,707 3,419 109 0

316,998 1.87% 1.63% 3.96% 0.00% 0.40% 5.89% 0.00% 1.48% 1.08% 0.03% 0.00%

5,809 6,135 12,312 0 1,575 11,080 0 3,892 3,077 168 0

307,925 1.89% 1.99% 4.00% 0.00% 0.51% 3.60% 0.00% 1.26% 1.00% 0.05% 0.00%

06 25,078 25,904 18,216 207 1,278 8,439 2,820 2,872 4,518 588 (159)

287,089 8.74% 9.02% 6.35% 0.07% 0.45% 2.94% 0.98% 1.00% 1.57% 0.20% (0.06%)

27,364 25,953 16,766 208 2,299 7,607 5,366 549 5,946 556 (145)

247,623 11.05% 10.48% 6.77% 0.08% 0.93% 3.07% 2.17% 0.22% 2.40% 0.22% (0.06%)

07 5,484 8,233 10,870 0 244 6,844 0 18 3,768 115 0

169,792 3.23% 4.85% 6.40% 0.00% 0.14% 4.03% 0.00% 0.01% 2.22% 0.07% 0.00%

4,248 8,062 10,691 0 318 4,892 0 52 3,894 93 0

147,048 2.89% 5.48% 7.27% 0.00% 0.22% 3.33% 0.00% 0.04% 2.65% 0.06% 0.00%

08 13,817 10,441 8,676 0 1,637 3,052 491 868 11,091 585 0

157,036 8.80% 6.65% 5.53% 0.00% 1.04% 1.94% 0.31% 0.55% 7.06% 0.37% 0.00%

7,299 6,257 7,982 0 3,128 2,623 395 1,138 6,863 240 349

125,999 5.79% 4.97% 6.34% 0.00% 2.48% 2.08% 0.31% 0.90% 5.45% 0.19% 0.28%

09 12,193 15,165 18,834 226 3,381 7,102 2,864 27 3,915 0 0

228,597 5.33% 6.63% 8.24% 0.10% 1.48% 3.11% 1.25% 0.01% 1.71% 0.00% 0.00%

11,918 15,812 18,068 222 3,416 6,738 580 1,684 3,228 260 0

200,029 5.96% 7.91% 9.03% 0.11% 1.71% 3.37% 0.29% 0.84% 1.61% 0.13% 0.00%

10 21,684 9,442 17,903 4,415 804 16,703 2,721 854 7,901 805 0

272,434 7.96% 3.47% 6.57% 1.62% 0.30% 6.13% 1.00% 0.31% 2.90% 0.30% 0.00%

19,888 10,260 13,918 6,868 912 12,324 3,003 1,039 5,720 1,012 0

199,312 9.98% 5.15% 6.98% 3.45% 0.46% 6.18% 1.51% 0.52% 2.87% 0.51% 0.00%

11 18,154 20,993 23,400 0 2,184 7,563 4,742 534 11,320 4,329 0

218,972 8.29% 9.59% 10.69% 0.00% 1.00% 3.45% 2.17% 0.24% 5.17% 1.98% 0.00%

16,503 22,184 19,800 0 2,187 7,677 4,251 555 8,873 3,484 0

212,625 7.76% 10.43% 9.31% 0.00% 1.03% 3.61% 2.00% 0.26% 4.17% 1.64% 0.00%

Best of Group Average 10 - Service Fixed Expense Data Alert




4.45% 3.80% 5.40% 0.40% 0.65% 1.85% 0.35% 0.35% 1.85% 0.30% 0.15%

Salaries+Wages Employee Payroll Adv. General Stationary, Legal Auditing, Company Dues,Subscrip. Data Process. Travel & Bad


FS P5 L13 X11 Acct. 362 Acct. 363 Acct. 365 Acct. 367 Acct. 368 Acct. 370/371 Acct. 372 Acct. 373 Acct. 374 Acct. 377 Acct. 378


Per Month B. % Dept GP B. % Dept GP B. % Dept GP B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg 13,778 12,521 14,776 2,099 1,534 9,921 2,557 1,083 6,187 1,061 (159)

213,001 6.47% 5.88% 6.94% 1.02% 0.72% 4.66% 1.13% 0.51% 2.90% 0.46% (0.06%)

12,536 11,966 13,666 2,696 1,896 8,551 2,476 1,015 5,290 956 73

185,819 6.75% 6.44% 7.35% 1.54% 1.02% 4.60% 1.28% 0.55% 2.85% 0.48% 0.05%

Best of Group Average 22.44% 11 - Service Fixed Expense Cont. Data Alert




0.45% 6.60% 1.10% 0.65% 1.75% 0.80% 1.15% 0.40% 35.75% 19.90%

Rent Maint & Reprs Int. (Other Flr Ins. Taxes Dep, Main, Rntl Heat, Light Total

Dealer Code Miscellaneous & Equivalent -Real Estate Plan & Mort) & Lic. Furn, Sign & Eq Power & Water Telephone Department Dept. Aggregate Svc

FS P5 L13 X11 Acct. 380 Acct. 381/86 Acct. 387 Acct. 388 Acct. 389/90 Acct. 391/93 Acct. 395 Acct. 396 Fixed Exp Profit/Loss Cost to Sell


Per Month B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. % Dept. GP

1 2 3 4 5 6 7 8 9 10 11 12

07 262 10,998 953 0 4,613 721 1,418 389 54,932 38,103 131,689

169,792 0.15% 6.48% 0.56% 0.00% 2.72% 0.42% 0.84% 0.23% 32.35% 22.44% 77.56%

146 9,773 598 0 3,940 264 1,187 633 48,791 29,606 117,442

147,048 0.10% 6.65% 0.41% 0.00% 2.68% 0.18% 0.81% 0.43% 33.18% 20.13% 79.87%

06 840 18,850 1,153 0 8,875 8,654 2,039 779 130,953 51,854 235,235

287,089 0.29% 6.57% 0.40% 0.00% 3.09% 3.01% 0.71% 0.27% 45.61% 18.06% 81.94%

786 17,996 1,045 0 9,034 7,013 1,850 622 130,815 18,654 228,970

247,623 0.32% 7.27% 0.42% 0.00% 3.65% 2.83% 0.75% 0.25% 52.83% 7.53% 92.47%

05 280 23,040 449 1,588 6,285 0 1,570 651 85,667 33,978 283,020

316,998 0.09% 7.27% 0.14% 0.50% 1.98% 0.00% 0.50% 0.21% 27.02% 10.72% 89.28%

231 21,812 560 1,875 7,883 0 1,530 747 78,687 49,789 258,136

307,925 0.08% 7.08% 0.18% 0.61% 2.56% 0.00% 0.50% 0.24% 25.55% 16.17% 83.83%

10 0 43,773 1,130 0 3,218 9,175 1,641 1,623 143,792 26,332 246,102

272,434 0.00% 16.07% 0.41% 0.00% 1.18% 3.37% 0.60% 0.60% 52.78% 9.67% 90.33%

0 31,099 37 0 2,408 8,498 1,578 1,403 119,967 (7,924) 207,237

199,312 0.00% 15.60% 0.02% 0.00% 1.21% 4.26% 0.79% 0.70% 60.19% (3.98%) 103.98%

04 4,470 18,098 2,161 1,964 292 0 1,397 743 70,269 17,098 161,228

178,326 2.51% 10.15% 1.21% 1.10% 0.16% 0.00% 0.78% 0.42% 39.40% 9.59% 90.41%

0 16,802 406 2,341 426 0 1,210 734 66,374 8,798 151,984

160,782 0.00% 10.45% 0.25% 1.46% 0.26% 0.00% 0.75% 0.46% 41.28% 5.47% 94.53%

Group Avg 1,291 22,466 1,471 1,811 5,011 4,101 2,127 1,100 100,809 (552) 213,553

213,001 0.57% 10.55% 0.69% 0.98% 2.35% 2.00% 1.00% 0.52% 47.33% (0.26%) 100.26%

807 19,091 1,165 1,524 4,352 3,246 2,091 1,085 90,546 (15,367) 201,185

185,819 0.37% 10.27% 0.63% 0.88% 2.34% 1.85% 1.13% 0.58% 48.73% (8.27%) 108.27%

02 1,969 25,990 1,309 2,150 6,962 11,538 2,176 1,840 114,519 (4,262) 202,047

197,786 1.00% 13.14% 0.66% 1.09% 3.52% 5.83% 1.10% 0.93% 57.90% (2.15%) 102.15%

1,571 25,244 2,218 2,593 6,174 5,777 3,479 1,993 102,781 (11,221) 196,529

185,309 0.85% 13.62% 1.20% 1.40% 3.33% 3.12% 1.88% 1.08% 55.46% (6.06%) 106.06%

09 89 43,929 801 0 2,705 62 2,112 1,872 115,276 (9,161) 237,758

228,597 0.04% 19.22% 0.35% 0.00% 1.18% 0.03% 0.92% 0.82% 50.43% (4.01%) 104.01%

52 34,750 878 0 3,400 194 1,528 2,054 104,783 (40,000) 240,029

200,029 0.03% 17.37% 0.44% 0.00% 1.70% 0.10% 0.76% 1.03% 52.38% (20.00%) 120.00%

01 0 16,467 65 0 5,279 3,031 2,604 582 137,726 (14,976) 290,604

275,628 0.00% 5.97% 0.02% 0.00% 1.92% 1.10% 0.94% 0.21% 49.97% (5.43%) 105.43%

0 16,978 350 0 4,933 3,221 2,305 591 132,722 (45,592) 261,644

216,052 0.00% 7.86% 0.16% 0.00% 2.28% 1.49% 1.07% 0.27% 61.43% (21.10%) 121.10%

08 0 9,506 1,507 482 10,451 2,181 1,179 2,209 78,174 (48,863) 205,899

157,036 0.00% 6.05% 0.96% 0.31% 6.66% 1.39% 0.75% 1.41% 49.78% (31.12%) 131.12%

0 6,885 617 197 4,574 2,016 878 1,732 53,173 (77,200) 203,199

125,999 0.00% 5.46% 0.49% 0.16% 3.63% 1.60% 0.70% 1.37% 42.20% (61.27%) 161.27%

11 1,128 31,618 5,565 4,023 5,635 1,170 5,700 999 149,059 (77,924) 296,896

218,972 0.52% 14.44% 2.54% 1.84% 2.57% 0.53% 2.60% 0.46% 68.07% (35.59%) 135.59%

2,055 24,640 4,848 1,582 4,524 799 5,700 1,123 130,784 (79,792) 292,417

212,625 0.97% 11.59% 2.28% 0.74% 2.13% 0.38% 2.68% 0.53% 61.51% (37.53%) 137.53%

Best of Group Average 22.44% 11 - Service Fixed Expense Cont. Data Alert




0.45% 6.60% 1.10% 0.65% 1.75% 0.80% 1.15% 0.40% 35.75% 19.90%


Dealer Code Miscellaneous & Equivalent -Real Estate Plan & Mort) & Lic. Furn, Sign & Eq Power & Water Telephone Department Dept. Aggregate Svc

FS P5 L13 X11 Acct. 380 Acct. 381/86 Acct. 387 Acct. 388 Acct. 389/90 Acct. 391/93 Acct. 395 Acct. 396 Fixed Exp Profit/Loss Cost to Sell


Per Month B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. % Dept. GP

1 2 3 4 5 6 7 8 9 10 11 12

03 0 4,861 1,092 661 809 374 1,559 415 28,535 (18,246) 58,598

40,351 0.00% 12.05% 2.71% 1.64% 2.00% 0.93% 3.86% 1.03% 70.72% (45.22%) 145.22%

0 4,019 1,259 553 581 1,430 1,753 302 27,130 (14,152) 55,450

41,298 0.00% 9.73% 3.05% 1.34% 1.41% 3.46% 4.25% 0.73% 65.69% (34.27%) 134.27%

Best of Group Average 12 - Mopar Express Lane Labor & Parts Data Alert




Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express

Dealer Code Lane CP Labor Lane SC Labor Lane Warr Lbr Lane Int Lbr Lane Ttl Labor Lane CP Parts Lane SC Parts Ln Warr Parts Lane Int Parts Lane Ttl Parts

Total Express Acct. 596 Acct. 597 Acct. 598 Acct. 599 FS P5 L47 W37 Total Express Acct. 591 Acct. 592 Acct. 593 Acct. 594 FS P5 L53 W38

Lane Labor A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month Lane Parts A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month

Gross/Month B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales Gross/Month B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales

1 2 3 4 5 6 7 8 9 10 11 12

01 6,232 2,596 0 198 9,027 15,364 2,267 0 362 17,993

6,601 73.61% 73.55% 0.00% 52.64% 73.13% 6,352 40.19% 7.82% 0.00% 0.00% 35.30%

4,475 758 176 203 5,612 7,833 1,034 307 329 9,503

4,100 74.22% 72.20% 67.02% 55.92% 73.06% 3,655 41.74% 28.69% 28.92% 0.04% 38.46%

02 719 0 0 0 719 0 0 0 0 0

719 100.00% 0.00% 0.00% 0.00% 100.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

5,783 0 0 0 5,783 0 0 0 0 0

5,279 91.28% 0.00% 0.00% 0.00% 91.28% 0 0.00% 0.00% 0.00% 0.00% 0.00%

03 0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

04 0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

05 0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

06 0 0 0 0 0 6,850 0 0 0 6,850

0 0.00% 0.00% 0.00% 0.00% 0.00% 2,342 34.18% 0.00% 0.00% 0.00% 34.18%

10,808 0 0 0 10,808 11,457 0 0 0 11,457

7,413 68.59% 0.00% 0.00% 0.00% 68.59% 3,971 34.66% 0.00% 0.00% 0.00% 34.66%

07 0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

08 13,475 0 5,435 544 19,455 23,434 0 5,655 1,748 30,837

7,752 31.70% 0.00% 59.29% 47.34% 39.85% 11,216 41.52% 0.00% 16.13% 32.83% 36.37%

0 0 15,622 615 16,237 30,094 0 7,019 2,325 39,438

13,404 0.00% 0.00% 81.58% 107.29% 82.55% 12,126 32.12% 0.00% 28.59% 19.48% 30.75%

09 0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

10 0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

0 0 0 0 0 0 0 0 0 0

0 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00% 0.00% 0.00% 0.00%

11 7,784 6,182 58 0 14,024 31,098 21,832 258 7 53,195

499 5.74% 0.78% 6.95% 0.00% 3.56% 9,304 29.50% 0.53% 4.16% 43.14% 17.49%

8,521 8,566 73 3 17,163 27,075 14,787 260 7 42,129

5,415 29.57% 33.63% 17.32% 42.86% 31.55% 11,601 42.01% 1.14% 21.81% 20.83% 27.54%

Best of Group Average 12 - Mopar Express Lane Labor & Parts Data Alert




Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express Mopar Express

Dealer Code Lane CP Labor Lane SC Labor Lane Warr Lbr Lane Int Lbr Lane Ttl Labor Lane CP Parts Lane SC Parts Ln Warr Parts Lane Int Parts Lane Ttl Parts

Total Express Acct. 596 Acct. 597 Acct. 598 Acct. 599 FS P5 L47 W37 Total Express Acct. 591 Acct. 592 Acct. 593 Acct. 594 FS P5 L53 W38

Lane Labor A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month Lane Parts A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month

Gross/Month B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales Gross/Month B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales B. GP % Sales

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg 7,053 4,389 2,746 371 10,806 19,186 12,049 2,956 706 27,219

3,893 35.54% 22.30% 58.74% 48.75% 36.03% 7,303 35.73% 1.21% 15.61% 32.87% 26.83%

7,397 4,662 5,290 274 11,120 19,115 7,910 2,529 887 25,632

7,122 62.64% 36.77% 81.12% 94.36% 64.04% 7,838 36.99% 2.94% 28.37% 17.08% 30.58%

Best of Group Average 13 - Service Capacity / NCD-UCD Units / CEI / Absorption Data Alert




Service Capacity Units Sold CEI Absorption

Dealer Code B. Flat Rate B. Market Dealer Other Dealer NCD 17 Retention FFV Serv Advisor FCA Fixed NADA Fixed

B. Sales Grp Requirements Hrs Billed Penetration Market Share Market Share UCD 17 Serv AdvocacyConfidence Wrk

PerTime of Drop Absorption Absorption

D. Market B. Stall C. Tech Hrs Avail. C. Current VIO B. Total B. Total NCD 16 A. Current A. Current A. Current A. Month A. Month

Type D. Tech D. Proficiency D. Mkt Pen % D. % D. % UCD 16 B. Previous B. Previous B. Previous B. YTD B. YTD

1 2 3 4 5 6 7 8 9 10 11 12

01 258 32.50% 79.20% 78.70% 62.55% 34.99%

5 0 0 0 0 0 103 32.50% 77.80% 78.50% 62.15% 37.79%

0 0 261 71.70% 75.90% 80.50% 55.15% 31.22%

Metro 0 0.00% 0.00% 0.00% 0.00% 102 69.80% 74.00% 82.10% 55.22% 33.61%

02 167 19.30% 71.10% 69.40% 51.41% 29.21%

5 0 0 0 0 0 41 19.30% 71.00% 70.40% 58.32% 32.85%

0 0 161 51.90% 66.40% 58.80% 61.38% 33.85%

Metro 0 0.00% 0.00% 0.00% 0.00% 51 55.00% 70.40% 63.90% 58.47% 34.34%

03 25 18.10% 85.70% 78.30% 53.92% 35.55%

2 0 0 0 0 0 21 18.10% 91.30% 80.00% 46.52% 30.17%

0 0 29 72.70% 63.60% 71.40% 45.94% 29.06%

Rural 0 0.00% 0.00% 0.00% 0.00% 23 68.00% 60.00% 75.00% 51.70% 34.33%

04 74 31.60% 87.30% 83.20% 74.20% 48.17%

4 0 0 0 0 0 28 31.60% 85.90% 81.30% 68.10% 44.09%

0 0 77 82.60% 87.60% 87.60% 65.27% 35.79%

Metro 0 0.00% 0.00% 0.00% 0.00% 36 81.10% 83.30% 85.90% 69.15% 42.09%

05 187 28.40% 88.60% 85.20% 84.54% 50.80%

5 0 0 0 0 0 89 28.40% 87.40% 84.20% 85.74% 52.81%

0 0 188 86.80% 83.10% 73.00% 92.75% 54.62%

Metro 0 0.00% 0.00% 0.00% 0.00% 85 86.70% 83.30% 77.70% 87.30% 52.80%

06 113 29.80% 95.40% 93.60% 81.06% 54.33%

5 0 0 0 0 0 92 29.80% 95.40% 94.50% 86.51% 57.56%

0 0 112 91.70% 92.90% 93.80% 70.98% 45.09%

Secondary 0 0.00% 0.00% 0.00% 0.00% 95 92.70% 94.00% 93.60% 74.39% 47.00%

07 59 51.40% 81.40% 79.00% 83.05% 47.91%

3 0 0 0 0 0 42 51.40% 84.10% 82.30% 81.90% 49.05%

0 0 58 69.60% 82.50% 78.90% 78.92% 47.18%

Rural 0 0.00% 0.00% 0.00% 0.00% 34 68.10% 87.10% 81.00% 83.77% 52.02%

08 165 39.80% 86.00% 77.30% 68.49% 46.07%

5 0 0 0 0 0 59 39.80% 83.70% 73.90% 65.99% 44.03%

0 0 144 66.10% 76.50% 71.90% 55.16% 38.35%

Secondary 0 0.00% 0.00% 0.00% 0.00% 59 63.20% 72.10% 68.80% 55.42% 37.61%

09 79 31.50% 86.60% 82.40% 65.45% 43.64%

4 0 0 0 0 0 49 31.50% 87.60% 84.20% 66.41% 42.20%

0 0 104 77.80% 82.90% 82.50% 62.07% 33.29%

Metro 0 0.00% 0.00% 0.00% 0.00% 51 80.60% 83.10% 83.90% 59.62% 34.81%

10 164 29.40% 80.50% 67.90% 71.60% 52.67%

5 0 0 0 0 0 41 29.40% 75.50% 63.90% 70.66% 50.84%

0 0 146 60.20% 69.50% 66.00% 64.35% 46.69%

Metro 0 0.00% 0.00% 0.00% 0.00% 36 56.90% 68.90% 64.50% 61.59% 44.37%

11 178 44.30% 82.50% 80.20% 45.64% 29.04%

5 0 0 0 0 0 98 44.30% 84.30% 79.60% 47.23% 28.95%

0 0 158 74.20% 78.20% 76.00% 51.59% 30.50%

Secondary 0 0.00% 0.00% 0.00% 0.00% 109 74.90% 78.90% 75.80% 49.45% 29.46%

Best of Group Average 13 - Service Capacity / NCD-UCD Units / CEI / Absorption Data Alert




Service Capacity Units Sold CEI Absorption

Dealer Code B. Flat Rate B. Market Dealer Other Dealer NCD 17 Retention FFV Serv Advisor FCA Fixed NADA Fixed

B. Sales Grp Requirements Hrs Billed Penetration Market Share Market Share UCD 17 Serv AdvocacyConfidence Wrk

PerTime of Drop Absorption Absorption

D. Market B. Stall C. Tech Hrs Avail. C. Current VIO B. Total B. Total NCD 16 A. Current A. Current A. Current A. Month A. Month

Type D. Tech D. Proficiency D. Mkt Pen % D. % D. % UCD 16 B. Previous B. Previous B. Previous B. YTD B. YTD

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg 134 32.37% 84.03% 79.56% 66.96% 42.29%

0 0 0 0 0 60 32.37% 84.00% 79.35% 67.75% 42.83%

0 0 131 73.21% 78.10% 76.40% 64.57% 38.81%

0 0.00% 0.00% 0.00% 0.00% 62 72.45% 77.74% 77.47% 63.92% 39.79%

Best of Group Average 38.24% 14 - Parts & Accessories Department Profit Center Data Alert




26.50% 33.30% 26.65% 59.95% 40.05% A.$40K B.$12K

Dealer Code Total Parts Total Parts Total Parts Pers Total Parts Total Parts Total Parts Total Parts A. Parts A. Sales / A. Sales Exp / A. Fixed Exp /

Parts Dept Dept Sales Dept Gross Exp. Acct 350 Sales Exp Fixed Expense Dept Expense Profit/Loss Handling Cost B. Gross / B. Pers. Exp / B. Profit/Loss /

# of A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month B. Mark-up to P&A P&A P&A

Employees B. GP % Sales B. GP % Sales B. % Dept. GP B. % Dept. GP B. % Dept. GP B. % Dept. GP B. % Dept. GP Breakeven Employee Employee Employee

1 2 3 4 5 6 7 8 9 10 11 12

06 621,967 184,652 47,307 53,612 60,431 114,044 70,608 26.08% 56,542 4,874 5,494

11 29.69% 29.69% 25.62% 29.03% 32.73% 61.76% 38.24% 12.26% 16,787 4,301 6,419

508,138 152,491 42,595 48,027 59,186 107,213 45,278 30.15% 36,296 3,431 4,228

14 30.01% 30.01% 27.93% 31.50% 38.81% 70.31% 29.69% 13.50% 10,892 3,043 3,234

05 1,149,933 343,110 129,305 150,133 63,562 213,695 129,415 26.49% 47,914 6,256 2,648

24 29.84% 29.84% 37.69% 43.76% 18.53% 62.28% 37.72% 18.61% 14,296 5,388 5,392

1,064,264 332,399 121,702 141,529 63,113 204,641 127,757 27.96% 50,679 6,739 3,005

21 31.23% 31.23% 36.61% 42.58% 18.99% 61.57% 38.43% 19.34% 15,829 5,795 6,084

08 584,149 180,149 63,615 76,512 44,308 120,820 59,330 29.91% 44,935 5,886 3,408

13 30.84% 30.84% 35.31% 42.47% 24.60% 67.07% 32.93% 18.94% 13,858 4,893 4,564

507,479 148,354 51,959 65,636 46,638 112,275 36,079 31.26% 36,248 4,688 3,331

14 29.23% 29.23% 35.02% 44.24% 31.44% 75.68% 24.32% 18.28% 10,597 3,711 2,577

07 304,525 96,384 31,976 35,687 31,106 66,793 29,591 32.09% 60,905 7,137 6,221

5 31.65% 31.65% 33.18% 37.03% 32.27% 69.30% 30.70% 17.15% 19,277 6,395 5,918

279,837 92,245 29,250 33,010 26,335 59,345 32,900 31.64% 55,967 6,602 5,267

5 32.96% 32.96% 31.71% 35.79% 28.55% 64.33% 35.67% 17.60% 18,449 5,850 6,580

Group Avg 487,312 146,735 52,106 60,295 52,599 112,894 33,841 33.15% 43,938 5,436 4,743

11 30.11% 30.11% 35.51% 41.09% 35.85% 76.94% 23.06% 17.70% 13,230 4,698 3,051

432,561 134,054 46,577 54,690 48,484 103,173 30,880 34.56% 40,668 5,142 4,558

11 30.99% 30.99% 34.75% 40.80% 36.17% 76.96% 23.04% 18.32% 12,603 4,379 2,903

10 632,713 191,784 64,332 71,647 80,228 151,874 39,909 34.44% 39,545 4,478 5,014

16 30.31% 30.31% 33.54% 37.36% 41.83% 79.19% 20.81% 16.25% 11,986 4,021 2,494

514,245 148,495 49,208 54,397 66,010 120,407 28,088 32.92% 46,750 4,945 6,001

11 28.88% 28.88% 33.14% 36.63% 44.45% 81.08% 18.92% 14.87% 13,500 4,473 2,553

01 475,831 153,595 53,200 62,273 59,940 122,214 31,381 37.93% 47,583 6,227 5,994

10 32.28% 32.28% 34.64% 40.54% 39.02% 79.57% 20.43% 19.33% 15,360 5,320 3,138

434,631 142,488 48,072 55,604 57,225 112,828 29,659 38.62% 36,219 4,634 4,769

12 32.78% 32.78% 33.74% 39.02% 40.16% 79.18% 20.82% 19.03% 11,874 4,006 2,472

09 457,163 132,052 49,433 58,775 53,977 112,752 19,300 34.68% 41,560 5,343 4,907

11 28.89% 28.89% 37.43% 44.51% 40.88% 85.38% 14.62% 18.08% 12,005 4,494 1,755

362,323 106,079 39,300 46,195 46,267 92,462 13,617 36.08% 30,194 3,850 3,856

12 29.28% 29.28% 37.05% 43.55% 43.62% 87.16% 12.84% 18.03% 8,840 3,275 1,135

02 286,611 83,865 28,413 29,519 52,475 81,994 1,871 40.44% 22,047 2,271 4,037

13 29.26% 29.26% 33.88% 35.20% 62.57% 97.77% 2.23% 14.56% 6,451 2,186 144

279,079 98,973 38,916 41,953 51,443 93,396 5,577 51.86% 23,257 3,496 4,287

12 35.46% 35.46% 39.32% 42.39% 51.98% 94.37% 5.63% 23.29% 8,248 3,243 465

11 465,137 147,641 57,258 68,034 77,431 145,465 2,176 45.82% 51,682 7,559 8,603

9 31.74% 31.74% 38.78% 46.08% 52.45% 98.53% 1.47% 21.43% 16,405 6,362 242

438,439 147,555 54,332 67,437 68,340 135,777 11,779 46.68% 54,805 8,430 8,542

8 33.65% 33.65% 36.82% 45.70% 46.31% 92.02% 7.98% 23.18% 18,444 6,792 1,472

04 267,563 74,059 36,709 41,086 41,141 82,227 (8,168) 42.49% 44,594 6,848 6,857

6 27.68% 27.68% 49.57% 55.48% 55.55% 111.03% (11.03%) 21.23% 12,343 6,118 (1,361)

252,235 75,629 26,277 32,395 35,584 67,979 7,650 38.49% 42,039 5,399 5,931

6 29.98% 29.98% 34.74% 42.83% 47.05% 89.88% 10.12% 18.34% 12,605 4,379 1,275

Best of Group Average 38.24% 14 - Parts & Accessories Department Profit Center Data Alert




26.50% 33.30% 26.65% 59.95% 40.05% A.$40K B.$12K

Dealer Code Total Parts Total Parts Total Parts Pers Total Parts Total Parts Total Parts Total Parts A. Parts A. Sales / A. Sales Exp / A. Fixed Exp /

Parts Dept Dept Sales Dept Gross Exp. Acct 350 Sales Exp Fixed Expense Dept Expense Profit/Loss Handling Cost B. Gross / B. Pers. Exp / B. Profit/Loss /

# of A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month B. Mark-up to P&A P&A P&A

Employees B. GP % Sales B. GP % Sales B. % Dept. GP B. % Dept. GP B. % Dept. GP B. % Dept. GP B. % Dept. GP Breakeven Employee Employee Employee

1 2 3 4 5 6 7 8 9 10 11 12

03 114,840 26,798 11,622 15,967 13,994 29,960 (3,162) 34.03% 28,710 3,992 3,498

4 23.34% 23.34% 43.37% 59.58% 52.22% 111.80% (11.80%) 18.14% 6,700 2,905 (791)

117,499 29,882 10,740 15,402 13,181 28,583 1,299 32.62% 58,750 7,701 6,590

2 25.43% 25.43% 35.94% 51.54% 44.11% 95.65% 4.35% 17.58% 14,941 5,370 649

Best of Group Average 31.03% 15 - Parts Sales and Gross Analysis Data Alert




Cust R.O. Quick Ser or Service Warranty Counter Retail Counter Internal RO's Warranty Internal

Dealer Code Mech P&A Exp Ln P&A Contracts-Mech Mech P&A P&A Wholesale Mechanical - Body & Paint - Body & Paint Body & Paint Sub Total

Ttl Parts Gross Acct. 570 Acct 576/FS L53 Acct. 571 Acct. 572 Acct. 573 Acct. 574 Acct. 575 Acct. 580 Acct. 582 Acct. 583 Parts

from Tkt Sales A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month

B. Gross/Month B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales

1 2 3 4 5 6 7 8 9 10 11 12

01 128,694 43,083 24,058 116,800 31,757 54,925 45,708 0 0 0 445,025

138,082 39.51% 34.28% 29.57% 28.32% 30.45% 19.14% 26.45% 0.00% 0.00% 0.00% 31.03%

117,713 31,410 17,416 96,258 33,999 61,668 44,351 0 0 0 402,815

121,919 38.96% 35.03% 22.80% 28.63% 30.46% 18.74% 26.17% 0.00% 0.00% 0.00% 30.27%

07 76,866 8,133 4,178 50,832 45,268 75,845 31,818 0 0 0 292,941

88,838 41.91% (34.47%) 31.29% 28.53% 35.06% 22.05% 34.62% 0.00% 0.00% 0.00% 30.33%

81,534 7,702 6,060 42,517 39,830 61,580 28,019 0 0 0 267,242

81,705 42.83% (34.19%) 28.92% 28.04% 33.83% 21.88% 31.40% 0.00% 0.00% 0.00% 30.57%

11 112,950 53,195 20,436 89,123 40,025 54,607 70,337 0 0 0 440,674

121,101 36.78% 17.49% 27.77% 28.17% 35.37% 21.52% 19.29% 0.00% 0.00% 0.00% 27.48%

108,106 42,129 20,815 92,046 38,990 47,205 62,795 0 0 0 412,087

119,758 35.31% 27.54% 28.22% 27.90% 36.44% 22.62% 21.56% 0.00% 0.00% 0.00% 29.06%

02 55,512 250 5,927 51,148 54,395 64,536 43,375 0 0 18 275,161

70,589 43.15% 21.98% 16.34% 25.28% 22.11% 12.23% 29.41% 0.00% 0.00% 50.39% 25.65%

61,364 6,578 5,374 58,335 39,019 57,626 38,517 0 0 0 266,812

76,914 43.82% 29.83% 21.17% 23.74% 30.09% 10.51% 39.68% 0.00% 0.00% 0.00% 28.83%

Group Avg 103,110 27,265 11,724 88,043 35,386 147,595 52,096 116,271 696 1,756 469,083

120,292 37.55% 26.96% 27.53% 27.77% 31.41% 14.40% 24.99% 28.47% 28.41% 20.79% 25.64%

94,419 23,974 9,197 81,066 33,801 123,388 48,186 97,890 476 3,449 417,256

109,938 37.59% 27.52% 26.49% 27.67% 32.07% 15.15% 25.79% 29.07% 29.18% 22.18% 26.35%

05 210,329 40,330 15,443 175,041 70,702 527,341 72,230 0 0 0 1,111,416

282,458 37.28% 38.34% 27.91% 27.00% 37.35% 16.04% 36.01% 0.00% 0.00% 0.00% 25.41%

194,836 36,834 11,079 152,729 75,466 475,745 81,073 0 0 0 1,027,761

266,805 37.78% 34.94% 30.10% 27.69% 34.54% 17.20% 33.04% 0.00% 0.00% 0.00% 25.96%

08 75,057 49,935 0 87,021 40,202 151,943 44,468 116,271 696 3,493 569,087

143,817 36.60% 31.86% 0.00% 28.10% 30.76% 11.59% 26.96% 28.47% 28.41% 20.64% 25.27%

64,842 39,587 0 94,608 38,255 124,233 42,532 97,890 476 3,449 505,872

127,981 36.08% 30.64% 0.00% 27.83% 31.41% 12.42% 21.92% 29.07% 29.18% 22.18% 25.30%

06 121,850 26,589 21,755 161,205 31,258 146,611 86,866 0 0 0 596,134

145,522 34.41% 31.93% 28.58% 28.14% 27.04% 13.88% 16.94% 0.00% 0.00% 0.00% 24.41%

111,143 28,675 12,271 118,241 33,650 116,007 69,693 0 0 0 489,680

119,626 34.74% 31.14% 28.22% 27.48% 28.61% 14.40% 14.07% 0.00% 0.00% 0.00% 24.43%

04 66,123 8,912 0 53,929 14,510 70,064 38,572 0 0 0 252,111

60,428 38.49% 19.78% 0.00% 26.27% 25.55% 5.04% 30.60% 0.00% 0.00% 0.00% 23.97%

61,593 8,674 0 57,707 8,975 66,257 35,746 0 0 0 238,951

62,793 42.64% 16.71% 0.00% 26.38% 29.87% 7.90% 33.42% 0.00% 0.00% 0.00% 26.28%

10 133,243 14,958 100 91,435 28,901 244,902 101,796 0 0 0 615,334

142,983 36.92% 21.43% 28.08% 28.44% 38.00% 12.90% 21.58% 0.00% 0.00% 0.00% 23.24%

95,073 14,180 13 78,670 28,966 197,941 90,176 0 0 0 505,020

115,634 35.37% 14.58% 24.47% 28.20% 33.10% 12.13% 26.77% 0.00% 0.00% 0.00% 22.90%

03 33,052 0 654 15,525 7,128 47,049 11,382 0 0 0 114,790

26,653 32.91% 0.00% 31.03% 28.32% 30.07% 12.37% 28.23% 0.00% 0.00% 0.00% 23.22%

32,625 0 82 31,966 9,466 30,757 12,443 0 0 0 117,339

29,296 35.74% 0.00% 28.47% 30.01% 25.48% 12.31% 14.63% 0.00% 0.00% 0.00% 24.97%

Best of Group Average 31.03% 15 - Parts Sales and Gross Analysis Data Alert




Cust R.O. Quick Ser or Service Warranty Counter Retail Counter Internal RO's Warranty Internal

Dealer Code Mech P&A Exp Ln P&A Contracts-Mech Mech P&A P&A Wholesale Mechanical - Body & Paint - Body & Paint Body & Paint Sub Total

Ttl Parts Gross Acct. 570 Acct 576/FS L53 Acct. 571 Acct. 572 Acct. 573 Acct. 574 Acct. 575 Acct. 580 Acct. 582 Acct. 583 Parts

from Tkt Sales A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month

B. Gross/Month B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales

1 2 3 4 5 6 7 8 9 10 11 12

09 120,537 0 12,969 76,413 25,099 185,723 26,499 0 0 0 447,239

102,741 36.47% 0.00% 24.87% 28.30% 25.75% 12.59% 15.39% 0.00% 0.00% 0.00% 22.97%

109,784 0 9,663 68,647 25,193 118,249 24,697 0 0 0 356,232

86,882 34.02% 0.00% 24.51% 28.56% 28.05% 14.25% 14.75% 0.00% 0.00% 0.00% 24.39%

Best of Group Average 29.91% 16 - Parts Sales and Gross Analysis Cont. Data Alert




33.30%

Total Parts SC Sales at Tires &Tubes Non-Auto & Total Purchase Wholesale Inventory

Dealer Code Sales from Parts Counter P&A Miscellaneous Parts Discounts-P&A Allowance Adjustments Operating Purchase Service/Parts

Ttl Parts Gross Tickets/RO's Acct. 577 Acct. 590 Acct. 595 Department Acct. 585E Acct. 586F Acct. 587G Gross Profit Discounts % Operating GP

from Tkt Sales A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Gross/Month A. Gross/Month A. Gross/Month A. Month of Personnel A. Per Month

B. Gross/Month B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. % G.P. B. % G.P. B. % G.P. B. % Ttl. Sales Expense B. GP% Sales

1 2 3 4 5 6 7 8 9 10 11 12

01 445,025 0 30,806 0 475,831 16,551 78 (5,378) 153,595 31.11% 429,223

142,344 31.03% 0.00% 13.84% 0.00% 29.91% 10.78% 0.05% (3.50%) 32.28% 44.48%

402,815 0 31,816 0 434,631 18,432 41 (1,970) 142,488 38.34% 358,540

125,985 30.27% 0.00% 12.78% 0.00% 28.99% 12.94% 0.03% (1.38%) 32.78% 41.95%

07 292,941 0 11,584 0 304,525 3,552 174 1,622 96,384 11.11% 266,176

91,036 30.33% 0.00% 18.98% 0.00% 29.89% 3.69% 0.18% 1.68% 31.65% 47.46%

267,242 0 12,595 0 279,837 6,618 211 1,312 92,245 22.63% 239,293

84,104 30.57% 0.00% 19.05% 0.00% 30.05% 7.17% 0.23% 1.42% 32.96% 46.91%

11 440,674 0 24,463 0 465,137 22,254 1 0 147,641 38.87% 366,613

125,386 27.48% 0.00% 17.52% 0.00% 26.96% 15.07% 0.00% 0.00% 31.74% 41.87%

412,087 0 26,353 0 438,439 22,774 0 0 147,555 41.92% 360,181

124,781 29.06% 0.00% 19.06% 0.00% 28.46% 15.43% 0.00% 0.00% 33.65% 44.98%

Group Avg 469,083 0 18,229 0 487,312 21,529 2,562 1,827 146,735 41.32% 359,736

122,480 25.64% 0.00% 12.00% 0.00% 25.13% 14.67% 1.72% 1.12% 30.11% 43.26%

417,256 0 15,305 0 432,561 21,574 2,216 (580) 134,054 46.32% 319,872

111,894 26.35% 0.00% 12.78% 0.00% 25.87% 16.09% 1.73% (0.40%) 30.99% 43.13%

02 275,161 0 11,450 0 286,611 12,149 0 0 83,865 42.76% 281,651

71,717 25.65% 0.00% 9.84% 0.00% 25.02% 14.49% 0.00% 0.00% 29.26% 47.31%

266,812 0 12,267 0 279,079 20,688 0 0 98,973 53.16% 284,282

78,285 28.83% 0.00% 11.18% 0.00% 28.05% 20.90% 0.00% 0.00% 35.46% 48.06%

05 1,111,416 0 38,516 0 1,149,933 56,943 0 56 343,110 44.04% 660,109

286,111 25.41% 0.00% 9.48% 0.00% 24.88% 16.60% 0.00% 0.02% 29.84% 39.21%

1,027,761 0 36,502 0 1,064,264 61,169 0 673 332,399 50.26% 640,324

270,557 25.96% 0.00% 10.28% 0.00% 25.42% 18.40% 0.00% 0.20% 31.23% 40.59%

08 569,087 0 15,062 0 584,149 21,863 8,769 4,521 180,149 34.37% 337,185

144,996 25.27% 0.00% 7.83% 0.00% 24.82% 12.14% 4.87% 2.51% 30.84% 41.20%

505,872 0 1,606 0 507,479 17,188 6,769 (3,727) 148,354 33.08% 274,353

128,123 25.30% 0.00% 8.89% 0.00% 25.25% 11.59% 4.56% (2.51%) 29.23% 37.91%

06 596,134 0 25,833 0 621,967 32,988 727 3,392 184,652 69.73% 471,740

147,545 24.41% 0.00% 7.83% 0.00% 23.72% 17.87% 0.39% 1.84% 29.69% 44.72%

489,680 0 18,458 0 508,138 31,467 903 (820) 152,491 73.88% 400,115

120,941 24.43% 0.00% 7.12% 0.00% 23.80% 20.64% 0.59% (0.54%) 30.01% 45.75%

04 252,111 0 15,452 0 267,563 11,272 0 0 74,059 30.71% 252,385

62,787 23.97% 0.00% 15.26% 0.00% 23.47% 15.22% 0.00% 0.00% 27.68% 47.73%

238,951 0 13,283 0 252,235 11,094 0 0 75,629 42.22% 236,412

64,535 26.28% 0.00% 13.12% 0.00% 25.59% 14.67% 0.00% 0.00% 29.98% 46.57%

03 114,790 0 50 0 114,840 224 0 (89) 26,798 1.93% 67,150

26,664 23.22% 0.00% 20.86% 0.00% 23.22% 0.84% 0.00% (0.33%) 23.34% 37.75%

117,339 0 160 0 117,499 574 0 (8) 29,882 5.34% 71,180

29,316 24.97% 0.00% 11.99% 0.00% 24.95% 1.92% 0.00% (0.03%) 25.43% 39.59%

10 615,334 0 17,380 0 632,713 35,648 0 10,929 191,784 55.41% 464,218

145,206 23.24% 0.00% 12.79% 0.00% 22.95% 18.59% 0.00% 5.70% 30.31% 42.77%

505,020 0 9,226 0 514,245 31,543 0 73 148,495 64.10% 347,807

116,879 22.90% 0.00% 13.49% 0.00% 22.73% 21.24% 0.00% 0.05% 28.88% 40.46%

Best of Group Average 29.91% 16 - Parts Sales and Gross Analysis Cont. Data Alert




33.30%

Total Parts SC Sales at Tires &Tubes Non-Auto & Total Purchase Wholesale Inventory

Dealer Code Sales from Parts Counter P&A Miscellaneous Parts Discounts-P&A Allowance Adjustments Operating Purchase Service/Parts

Ttl Parts Gross Tickets/RO's Acct. 577 Acct. 590 Acct. 595 Department Acct. 585E Acct. 586F Acct. 587G Gross Profit Discounts % Operating GP

from Tkt Sales A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Sales/Month A. Gross/Month A. Gross/Month A. Gross/Month A. Month of Personnel A. Per Month

B. Gross/Month B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. GP% Sales B. % G.P. B. % G.P. B. % G.P. B. % Ttl. Sales Expense B. GP% Sales

1 2 3 4 5 6 7 8 9 10 11 12

09 447,239 0 9,924 0 457,163 23,375 5,623 (438) 132,052 47.29% 360,649

103,492 22.97% 0.00% 7.56% 0.00% 22.64% 17.70% 4.26% (0.33%) 28.89% 45.04%

356,232 0 6,091 0 362,323 15,767 3,155 (172) 106,079 40.12% 306,109

87,329 24.39% 0.00% 7.34% 0.00% 24.10% 14.86% 2.97% (0.16%) 29.28% 45.13%

Best of Group Average 17 - Parts Dept. Trend Analysis Data Alert




Dealer Code P&A Cust R.O. P&A Cust R.O. Qk Serv and/or Qk Serv and/or Qk Serv and/or P&A Service P&A Service P&A Service P&A Warranty P&A Warranty P&A Warranty

P&A Cust. R.O. Mech % Mech % Exp Ln Mech Exp Ln Mech Exp Ln Mech Contract % Contract % Contract % Mechanical % Mechanical % Mechanical %

Mech % of of Total of Total % of Total % of Total % of Total of Total of Total of Total of Total of Total of Total

Ttl Parts Sales Parts Gross RO's Parts Sales Parts Gross RO's Parts Sales Parts Gross RO's Parts Sales Parts Gross RO's

1 2 3 4 5 6 7 8 9 10 11 12

01

28.92% 36.83% 14.85% 9.68% 10.70% 34.54% 5.41% 5.15% 6.61% 26.25% 23.96% 35.43%

29.22% 37.62% 18.37% 7.80% 9.02% 28.72% 4.32% 3.26% 5.20% 23.90% 22.60% 37.94%

02

20.17% 33.93% 16.72% 0.09% 0.08% 19.31% 2.15% 1.37% 6.61% 18.59% 18.32% 16.46%

23.00% 34.96% 17.01% 2.47% 2.55% 11.12% 2.01% 1.48% 5.83% 21.86% 18.00% 26.60%

03

28.79% 40.81% 52.66% 0.00% 0.00% 0.00% 0.57% 0.76% 0.04% 13.52% 16.50% 28.19%

27.80% 39.80% 42.10% 0.00% 0.00% 0.00% 0.07% 0.08% 0.03% 27.24% 32.75% 38.99%

04

26.23% 42.12% 34.33% 3.53% 2.92% 0.00% 0.00% 0.00% 0.39% 21.39% 23.45% 45.47%

25.78% 41.82% 29.29% 3.63% 2.31% 0.00% 0.00% 0.00% 0.00% 24.15% 24.24% 48.60%

05

18.92% 27.76% 37.27% 3.63% 5.47% 4.07% 1.39% 1.53% 16.51% 15.75% 16.73% 22.67%

18.96% 27.59% 38.57% 3.58% 4.82% 0.00% 1.08% 1.25% 12.38% 14.86% 15.85% 27.96%

06

20.44% 28.81% 30.66% 4.46% 5.83% 3.63% 3.65% 4.27% 2.48% 27.04% 31.18% 36.65%

22.70% 32.27% 25.37% 5.86% 7.46% 8.61% 2.51% 2.89% 2.48% 24.15% 27.16% 34.15%

07

26.24% 36.26% 29.79% 2.78% (3.16%) 34.59% 1.43% 1.47% 1.05% 17.35% 16.32% 13.92%

30.51% 42.74% 29.26% 2.88% (3.22%) 34.89% 2.27% 2.14% 1.25% 15.91% 14.59% 18.28%

08

13.19% 19.10% 16.68% 8.77% 11.06% 37.25% 0.00% 0.00% 0.00% 15.29% 17.00% 26.11%

12.82% 18.28% 19.83% 7.83% 9.48% 18.57% 0.00% 0.00% 0.00% 18.70% 20.58% 43.01%

09

26.95% 42.79% 33.16% 0.00% 0.00% 0.00% 2.90% 3.14% 9.68% 17.09% 21.05% 24.35%

30.82% 42.99% 26.93% 0.00% 0.00% 0.00% 2.71% 2.73% 6.36% 19.27% 22.57% 26.03%

10

21.65% 34.40% 33.19% 2.43% 2.24% 16.90% 0.02% 0.02% 0.00% 14.86% 18.19% 33.68%

18.83% 29.08% 29.48% 2.81% 1.79% 19.25% 0.00% 0.00% 0.00% 15.58% 19.19% 35.60%

11

25.63% 34.31% 15.71% 12.07% 7.68% 44.62% 4.64% 4.69% 2.25% 20.22% 20.73% 21.67%

26.23% 31.88% 14.90% 10.22% 9.69% 42.68% 5.05% 4.91% 1.96% 22.34% 21.45% 26.67%

Best of Group Average 17 - Parts Dept. Trend Analysis Data Alert




Dealer Code P&A Cust R.O. P&A Cust R.O. Qk Serv and/or Qk Serv and/or Qk Serv and/or P&A Service P&A Service P&A Service P&A Warranty P&A Warranty P&A Warranty

P&A Cust. R.O. Mech % Mech % Exp Ln Mech Exp Ln Mech Exp Ln Mech Contract % Contract % Contract % Mechanical % Mechanical % Mechanical %

Mech % of of Total of Total % of Total % of Total % of Total of Total of Total of Total of Total of Total of Total

Ttl Parts Sales Parts Gross RO's Parts Sales Parts Gross RO's Parts Sales Parts Gross RO's Parts Sales Parts Gross RO's

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg

21.98% 32.18% 25.91% 5.34% 5.54% 24.50% 2.43% 2.60% 6.37% 18.77% 20.32% 26.89%

22.63% 32.28% 25.61% 5.24% 5.43% 25.44% 2.15% 2.15% 5.37% 19.43% 20.40% 31.37%

Best of Group Average 18 - Parts Dept. Trend Analysis - Cont. Data Alert




Dealer Code P&A Internal P&A Internal P&A RO Body P&A RO Body P&A Wty Body P&A Wty Body P&A Int Body P&A Int Body B. Guaranteed B. OSF %

P&A Internal % Mechanical % Mechanical % & Paint % & Paint % & Paint % & Paint % & Paint % & Paint % B. Ttl Inventory Inventory % C. True

of Total of Total of Total of Total of Total of Total of Total of Total of Total C. Inactive Inv. C. Mon. Supply Obsolescense

Parts Sales Parts Gross RO's Parts Sales Parts Gross Parts Sales Parts Gross Parts Sales Parts Gross D. % Inactive D. Gross Turns D. % Inactive

1 2 3 4 5 6 7 8 9 10 11 12

01

10.27% 8.75% 8.56% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 548,117 53.00% 83.40%

141,935 1.96 168,422

11.01% 9.52% 9.77% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.90% 6.12 30.00%

02

15.76% 18.07% 30.30% 0.00% 0.00% 0.00% 0.00% 0.01% 0.01% 0 0.00% 0.00%

0 0.00 0

14.44% 19.87% 31.82% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00 0.00%

03

9.92% 12.05% 17.96% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00%

0 0.00 0

10.60% 6.21% 13.60% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00 0.00%

04

15.30% 19.53% 13.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 513,224 61.00% 76.70%

102,848 2.12 72,470

14.96% 19.02% 14.74% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 5.67 14.00%

05

6.50% 9.21% 14.39% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1,613,716 70.10% 81.50%

171,692 1.55 166,516

7.89% 10.04% 15.96% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 10.60% 7.74 0.00%

06

14.57% 10.11% 21.93% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00%

0 0.00 0

14.23% 8.20% 23.76% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00 0.00%

07

10.86% 12.40% 17.28% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00%

0 0.00 0

10.48% 10.77% 13.63% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00 0.00%

08

7.81% 8.34% 12.41% 20.43% 23.01% 0.12% 0.14% 0.61% 0.50% 614,498 68.10% 77.80%

97,306 1.37 72,898

8.41% 7.28% 11.73% 19.35% 22.24% 0.09% 0.11% 0.68% 0.60% 15.80% 8.73 11.90%

09

5.92% 3.97% 28.06% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00%

0 0.00 0

6.93% 4.19% 34.90% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00 0.00%

10

16.54% 15.37% 16.22% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0 0.00% 0.00%

0 0.00 0

17.86% 20.87% 15.67% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00 0.00%

11

15.96% 11.20% 10.16% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 438,044 60.40% 84.60%

74,264 2.03 65,747

15.24% 11.30% 8.91% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 17.00% 5.91 15.00%

Best of Group Average 18 - Parts Dept. Trend Analysis - Cont. Data Alert




Dealer Code P&A Internal P&A Internal P&A RO Body P&A RO Body P&A Wty Body P&A Wty Body P&A Int Body P&A Int Body B. Guaranteed B. OSF %

P&A Internal % Mechanical % Mechanical % & Paint % & Paint % & Paint % & Paint % & Paint % & Paint % B. Ttl Inventory Inventory % C. True

of Total of Total of Total of Total of Total of Total of Total of Total of Total C. Inactive Inv. C. Mon. Supply Obsolescense

Parts Sales Parts Gross RO's Parts Sales Parts Gross Parts Sales Parts Gross Parts Sales Parts Gross D. % Inactive D. Gross Turns D. % Inactive

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg

11.11% 10.82% 16.50% 20.43% 23.01% 0.12% 0.14% 0.42% 0.34% 0 0.00% 0.00%

0 0.00 0

11.55% 11.30% 17.50% 19.35% 22.24% 0.09% 0.11% 0.68% 0.60% 0.00% 0.00 0.00%

Best of Group Average 70.97% 19 - Parts Sales Expense Data Alert




26.50% 0.55% 2.40% 0.60% 0.50% 1.70% 0.20% 0.85% 33.30% 66.70%

Salaries, Supplies, Policy Parts Depre, Maint

Dealer Code Wages & Incen Pers.Training Advertising Tools & Laund Freight Adjustments Veh. Expense Rep & Rental Total Parts Parts Exp & Profit

FS P5 L39 Y10 Acct. 350 Acct. 352 Acct. 353 Acct. 354 Acct. 355 Acct. 356 Acct. 357 Acct. 358/359 Sales Exp. Operating Profit Per Parts Empl.

Gross Profit A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Selling Exp.

Per Month B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. Oper. Profit

1 2 3 4 5 6 7 8 9 10 11 12

06 47,307 454 2,734 792 917 1,409 0 0 53,612 131,039 4,874

184,652 25.62% 0.25% 1.48% 0.43% 0.50% 0.76% 0.00% 0.00% 29.03% 70.97% 11,913

42,595 444 2,616 834 1,060 477 0 0 48,027 104,464 3,431

152,491 27.93% 0.29% 1.72% 0.55% 0.70% 0.31% 0.00% 0.00% 31.50% 68.50% 7,462

02 28,413 393 0 77 92 238 252 54 29,519 54,346 2,271

83,865 33.88% 0.47% 0.00% 0.09% 0.11% 0.28% 0.30% 0.06% 35.20% 64.80% 4,180

38,916 0 384 269 730 133 1,476 45 41,953 57,020 3,496

98,973 39.32% 0.00% 0.39% 0.27% 0.74% 0.13% 1.49% 0.05% 42.39% 57.61% 4,752

07 31,976 311 983 367 139 187 1,283 441 35,687 60,697 7,137

96,384 33.18% 0.32% 1.02% 0.38% 0.14% 0.19% 1.33% 0.46% 37.03% 62.97% 12,139

29,250 357 921 488 4 163 1,291 536 33,010 59,235 6,602

92,245 31.71% 0.39% 1.00% 0.53% 0.00% 0.18% 1.40% 0.58% 35.79% 64.21% 11,847

10 64,332 1,463 0 2,828 0 3,023 0 0 71,647 120,137 4,478

191,784 33.54% 0.76% 0.00% 1.47% 0.00% 1.58% 0.00% 0.00% 37.36% 62.64% 8,760

49,208 1,216 0 2,781 0 1,193 0 0 54,397 94,098 4,945

148,495 33.14% 0.82% 0.00% 1.87% 0.00% 0.80% 0.00% 0.00% 36.63% 63.37% 8,901

01 53,200 284 2,091 1,741 2,535 917 1,045 460 62,273 91,322 6,227

153,595 34.64% 0.18% 1.36% 1.13% 1.65% 0.60% 0.68% 0.30% 40.54% 59.46% 8,757

48,072 354 1,067 1,396 2,883 208 1,107 517 55,604 86,884 4,634

142,488 33.74% 0.25% 0.75% 0.98% 2.02% 0.15% 0.78% 0.36% 39.02% 60.98% 7,699

Group Avg 52,106 594 3,165 1,032 934 924 1,901 1,284 60,295 86,440 5,436

146,735 35.51% 0.40% 2.13% 0.70% 0.66% 0.63% 1.31% 0.97% 41.09% 58.91% 7,952

46,577 632 2,796 988 1,150 873 1,865 1,152 54,690 79,364 5,142

134,054 34.75% 0.46% 2.11% 0.74% 0.87% 0.65% 1.36% 0.88% 40.80% 59.20% 7,535

08 63,615 778 5,744 549 857 680 4,289 0 76,512 103,638 5,886

180,149 35.31% 0.43% 3.19% 0.30% 0.48% 0.38% 2.38% 0.00% 42.47% 57.53% 7,801

51,959 1,071 4,445 1,028 1,660 1,084 4,389 0 65,636 82,718 4,688

148,354 35.02% 0.72% 3.00% 0.69% 1.12% 0.73% 2.96% 0.00% 44.24% 55.76% 5,908

05 129,305 477 4,795 2,293 2,268 2,873 3,126 4,996 150,133 192,977 6,256

343,110 37.69% 0.14% 1.40% 0.67% 0.66% 0.84% 0.91% 1.46% 43.76% 56.24% 8,041

121,702 496 3,739 2,001 1,953 5,565 2,771 3,301 141,529 190,870 6,739

332,399 36.61% 0.15% 1.12% 0.60% 0.59% 1.67% 0.83% 0.99% 42.58% 57.42% 9,089

09 49,433 5 4,579 341 1,036 193 3,188 0 58,775 73,277 5,343

132,052 37.43% 0.00% 3.47% 0.26% 0.78% 0.15% 2.41% 0.00% 44.51% 55.49% 6,662

39,300 46 3,908 60 1,401 (41) 1,521 0 46,195 59,884 3,850

106,079 37.05% 0.04% 3.68% 0.06% 1.32% (0.04%) 1.43% 0.00% 43.55% 56.45% 4,990

11 57,258 1,665 5,053 1,507 706 160 1,592 93 68,034 79,607 7,559

147,641 38.78% 1.13% 3.42% 1.02% 0.48% 0.11% 1.08% 0.06% 46.08% 53.92% 9,608

54,332 1,650 6,512 1,251 941 527 2,084 140 67,437 80,118 8,430

147,555 36.82% 1.12% 4.41% 0.85% 0.64% 0.36% 1.41% 0.09% 45.70% 54.30% 10,015

04 36,709 583 287 702 712 347 0 1,747 41,086 32,973 6,848

74,059 49.57% 0.79% 0.39% 0.95% 0.96% 0.47% 0.00% 2.36% 55.48% 44.52% 5,630

26,277 607 1,715 623 634 179 0 2,360 32,395 43,235 5,399

75,629 34.74% 0.80% 2.27% 0.82% 0.84% 0.24% 0.00% 3.12% 42.83% 57.17% 7,206

Best of Group Average 70.97% 19 - Parts Sales Expense Data Alert




26.50% 0.55% 2.40% 0.60% 0.50% 1.70% 0.20% 0.85% 33.30% 66.70%

Salaries, Supplies, Policy Parts Depre, Maint

Dealer Code Wages & Incen Pers.Training Advertising Tools & Laund Freight Adjustments Veh. Expense Rep & Rental Total Parts Parts Exp & Profit

FS P5 L39 Y10 Acct. 350 Acct. 352 Acct. 353 Acct. 354 Acct. 355 Acct. 356 Acct. 357 Acct. 358/359 Sales Exp. Operating Profit Per Parts Empl.

Gross Profit A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Selling Exp.

Per Month B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. Oper. Profit

1 2 3 4 5 6 7 8 9 10 11 12

03 11,622 117 2,220 159 80 140 429 1,199 15,967 10,832 3,992

26,798 43.37% 0.44% 8.29% 0.59% 0.30% 0.52% 1.60% 4.47% 59.58% 40.42% 2,708

10,740 83 2,653 137 228 115 279 1,167 15,402 14,479 7,701

29,882 35.94% 0.28% 8.88% 0.46% 0.76% 0.39% 0.93% 3.91% 51.54% 48.46% 7,240

Best of Group Average 20 - Parts Fixed Expense Data Alert




3.40% 2.35% 3.05% 0.30% 0.45% 1.70% 0.20% 0.30% 1.35% 0.25% 0.10%

Salaries+Wages Employee Payroll Adv. General Stationary, Legal Auditing, Company Dues, Subscrip. Data Process. Travel & Bad


FS P5 L39 Y10 Acct. 362 Acct. 363 Acct. 365 Acct. 367 Acct. 368 Acct. 370/71 Acct. 372 Acct. 373 Acct. 374 Acct. 377 Acct. 378

Gross Profit A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month A. Per Month

Per Month B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP

1 2 3 4 5 6 7 8 9 10 11 12

01 14,081 11,674 4,580 0 658 7,688 968 335 3,002 270 0

153,595 9.17% 7.60% 2.98% 0.00% 0.43% 5.01% 0.63% 0.22% 1.95% 0.18% 0.00%

12,228 10,656 5,446 0 628 6,844 1,014 309 2,964 263 0

142,488 8.58% 7.48% 3.82% 0.00% 0.44% 4.80% 0.71% 0.22% 2.08% 0.18% 0.00%

02 3,694 4,993 6,515 687 1,117 4,942 124 690 3,929 515 0

83,865 4.41% 5.95% 7.77% 0.82% 1.33% 5.89% 0.15% 0.82% 4.68% 0.61% 0.00%

4,173 3,039 6,810 900 1,565 4,256 344 819 4,266 536 0

98,973 4.22% 3.07% 6.88% 0.91% 1.58% 4.30% 0.35% 0.83% 4.31% 0.54% 0.00%

03 1,386 1,341 1,281 2,095 306 1,652 0 101 947 0 0

26,798 5.17% 5.01% 4.78% 7.82% 1.14% 6.16% 0.00% 0.38% 3.53% 0.00% 0.00%

1,459 1,112 991 1,810 275 1,560 0 59 984 0 7

29,882 4.88% 3.72% 3.32% 6.06% 0.92% 5.22% 0.00% 0.20% 3.29% 0.00% 0.02%

04 3,193 3,788 3,190 0 264 4,081 2,034 102 6,316 678 0

74,059 4.31% 5.12% 4.31% 0.00% 0.36% 5.51% 2.75% 0.14% 8.53% 0.92% 0.00%

2,088 6,042 2,326 0 616 4,422 2,342 93 3,903 555 21

75,629 2.76% 7.99% 3.08% 0.00% 0.81% 5.85% 3.10% 0.12% 5.16% 0.73% 0.03%

05 4,992 4,023 10,617 0 527 9,328 0 2,409 3,280 80 0

343,110 1.46% 1.17% 3.09% 0.00% 0.15% 2.72% 0.00% 0.70% 0.96% 0.02% 0.00%

4,892 4,442 10,423 0 398 8,806 0 2,308 2,890 152 0

332,399 1.47% 1.34% 3.14% 0.00% 0.12% 2.65% 0.00% 0.69% 0.87% 0.05% 0.00%

06 15,113 4,663 3,969 97 444 4,800 3,502 916 1,465 309 50

184,652 8.18% 2.53% 2.15% 0.05% 0.24% 2.60% 1.90% 0.50% 0.79% 0.17% 0.03%

16,059 4,727 3,670 87 855 3,494 4,081 628 1,940 306 (149)

152,491 10.53% 3.10% 2.41% 0.06% 0.56% 2.29% 2.68% 0.41% 1.27% 0.20% (0.10%)

07 4,487 1,820 2,564 0 135 3,821 0 15 2,483 94 0

96,384 4.66% 1.89% 2.66% 0.00% 0.14% 3.96% 0.00% 0.02% 2.58% 0.10% 0.00%

3,476 1,674 2,468 0 169 2,365 0 42 2,539 76 0

92,245 3.77% 1.82% 2.68% 0.00% 0.18% 2.56% 0.00% 0.05% 2.75% 0.08% 0.00%

08 7,510 4,789 8,675 0 551 1,963 273 1,060 4,890 275 0

180,149 4.17% 2.66% 4.82% 0.00% 0.31% 1.09% 0.15% 0.59% 2.71% 0.15% 0.00%

7,299 6,162 7,981 0 1,223 3,006 466 325 3,376 121 349

148,354 4.92% 4.15% 5.38% 0.00% 0.82% 2.03% 0.31% 0.22% 2.28% 0.08% 0.24%

09 6,096 5,278 5,608 113 1,499 3,882 994 0 3,456 0 0

132,052 4.62% 4.00% 4.25% 0.09% 1.14% 2.94% 0.75% 0.00% 2.62% 0.00% 0.00%

5,958 4,831 4,586 93 1,317 3,172 4 743 2,372 130 0

106,079 5.62% 4.55% 4.32% 0.09% 1.24% 2.99% 0.00% 0.70% 2.24% 0.12% 0.00%

10 3,175 4,318 6,184 5,499 693 13,514 5,634 578 2,671 557 462

191,784 1.66% 2.25% 3.22% 2.87% 0.36% 7.05% 2.94% 0.30% 1.39% 0.29% 0.24%

2,924 4,316 4,744 5,804 1,514 11,997 5,993 792 2,528 661 0

148,495 1.97% 2.91% 3.19% 3.91% 1.02% 8.08% 4.04% 0.53% 1.70% 0.45% 0.00%

11 9,077 11,151 11,700 0 1,092 4,282 2,371 267 5,745 2,165 0

147,641 6.15% 7.55% 7.92% 0.00% 0.74% 2.90% 1.61% 0.18% 3.89% 1.47% 0.00%

8,251 11,937 9,900 0 1,094 4,986 2,177 285 4,525 1,742 0

147,555 5.59% 8.09% 6.71% 0.00% 0.74% 3.38% 1.48% 0.19% 3.07% 1.18% 0.00%

Best of Group Average 20 - Parts Fixed Expense Data Alert




3.40% 2.35% 3.05% 0.30% 0.45% 1.70% 0.20% 0.30% 1.35% 0.25% 0.10%

Salaries+Wages Employee Payroll Adv. General Stationary, Legal Auditing, Company Dues, Subscrip. Data Process. Travel & Bad


FS P5 L39 Y10 Acct. 362 Acct. 363 Acct. 365 Acct. 367 Acct. 368 Acct. 370/71 Acct. 372 Acct. 373 Acct. 374 Acct. 377 Acct. 378


Per Month B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP

1 2 3 4 5 6 7 8 9 10 11 12

Group Avg 6,619 5,258 5,899 1,698 662 5,450 1,988 647 3,471 549 256

146,735 4.51% 3.58% 4.02% 1.37% 0.45% 3.71% 1.39% 0.44% 2.37% 0.34% 0.14%

6,255 5,358 5,395 1,739 878 4,992 2,053 582 2,935 454 57

134,054 4.67% 4.00% 4.02% 1.62% 0.65% 3.72% 1.61% 0.43% 2.19% 0.31% 0.06%

Best of Group Average 38.24% 21 - Parts Fixed Expense Cont. Data Alert




0.15% 5.65% 0.75% 0.60% 1.35% 0.75% 0.95% 0.50% 26.65% 40.05%


Dealer Code Miscellaneous & Equivalent -Real Estate Plan & Mort) & Lic. Furn, Sign & Eq Power & Water Telephone Department Dept. Fixed Op's

FS P5 L39 Y10 Acct. 380 Acct. 381/86 Acct. 387 Acct. 388 Acct. 389/90 Acct. 391/93 Acct. 395 Acct. 396 Fixed Exp Profit/Loss Profit/Loss


Per Month B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. GP% Sales B. GP% Sales

1 2 3 4 5 6 7 8 9 10 11 12

06 6,064 9,652 435 0 4,148 3,483 956 365 60,431 70,608 122,462

184,652 3.28% 5.23% 0.24% 0.00% 2.25% 1.89% 0.52% 0.20% 32.73% 38.24% 25.96%

5,132 9,153 386 0 4,222 3,436 867 292 59,186 45,278 63,932

152,491 3.37% 6.00% 0.25% 0.00% 2.77% 2.25% 0.57% 0.19% 38.81% 29.69% 15.98%

05 142 19,402 340 1,337 5,232 0 1,322 530 63,562 129,415 163,393

343,110 0.04% 5.65% 0.10% 0.39% 1.52% 0.00% 0.39% 0.15% 18.53% 37.72% 24.75%

143 18,382 175 1,579 6,630 0 1,288 604 63,113 127,757 177,547

332,399 0.04% 5.53% 0.05% 0.48% 1.99% 0.00% 0.39% 0.18% 18.99% 38.43% 27.73%

08 0 5,387 439 192 4,379 2,014 664 1,248 44,308 59,330 10,467

180,149 0.00% 2.99% 0.24% 0.11% 2.43% 1.12% 0.37% 0.69% 24.60% 32.93% 3.10%

0 6,885 501 197 4,569 1,902 964 1,312 46,638 36,079 (41,120)

148,354 0.00% 4.64% 0.34% 0.13% 3.08% 1.28% 0.65% 0.88% 31.44% 24.32% (14.99%)

07 140 8,998 753 0 3,739 590 1,160 307 31,106 29,591 67,694

96,384 0.15% 9.34% 0.78% 0.00% 3.88% 0.61% 1.20% 0.32% 32.27% 30.70% 25.43%

107 7,996 489 0 3,224 216 971 524 26,335 32,900 62,506

92,245 0.12% 8.67% 0.53% 0.00% 3.49% 0.23% 1.05% 0.57% 28.55% 35.67% 26.12%

Group Avg 1,622 13,633 675 1,152 2,824 1,369 1,286 802 52,599 33,841 33,289

146,735 1.07% 9.29% 0.43% 0.81% 1.92% 1.03% 0.88% 0.55% 35.85% 23.06% 9.25%

1,222 11,721 547 1,080 2,788 1,336 1,278 738 48,484 30,880 15,514

134,054 0.79% 8.74% 0.38% 0.78% 2.08% 1.13% 0.95% 0.55% 36.17% 23.04% 4.85%

10 0 30,933 648 0 2,329 727 1,161 1,146 80,228 39,909 66,241

191,784 0.00% 16.13% 0.34% 0.00% 1.21% 0.38% 0.61% 0.60% 41.83% 20.81% 14.27%

0 20,447 24 0 1,584 713 1,043 926 66,010 28,088 20,164

148,495 0.00% 13.77% 0.02% 0.00% 1.07% 0.48% 0.70% 0.62% 44.45% 18.92% 5.80%

01 0 10,059 2 0 2,993 1,697 1,563 371 59,940 31,381 16,405

153,595 0.00% 6.55% 0.00% 0.00% 1.95% 1.11% 1.02% 0.24% 39.02% 20.43% 3.82%

0 10,357 143 0 2,794 1,811 1,383 384 57,225 29,659 (15,932)

142,488 0.00% 7.27% 0.10% 0.00% 1.96% 1.27% 0.97% 0.27% 40.16% 20.82% (4.44%)

09 45 23,357 151 0 1,380 31 1,152 936 53,977 19,300 10,140

132,052 0.03% 17.69% 0.11% 0.00% 1.04% 0.02% 0.87% 0.71% 40.88% 14.62% 2.81%

26 18,625 292 0 1,772 571 823 950 46,267 13,617 (26,382)

106,079 0.02% 17.56% 0.28% 0.00% 1.67% 0.54% 0.78% 0.90% 43.62% 12.84% (8.62%)

02 974 14,652 614 1,075 3,481 2,465 1,088 920 52,475 1,871 (2,391)

83,865 1.16% 17.47% 0.73% 1.28% 4.15% 2.94% 1.30% 1.10% 62.57% 2.23% (0.85%)

772 13,633 926 1,296 3,087 2,283 1,740 996 51,443 5,577 (5,644)

98,973 0.78% 13.77% 0.94% 1.31% 3.12% 2.31% 1.76% 1.01% 51.98% 5.63% (1.99%)

11 728 15,809 2,782 2,012 2,817 585 2,850 1,998 77,431 2,176 (75,749)

147,641 0.49% 10.71% 1.88% 1.36% 1.91% 0.40% 1.93% 1.35% 52.45% 1.47% (20.66%)

1,152 12,320 2,424 791 2,261 399 2,850 1,245 68,340 11,779 (68,013)

147,555 0.78% 8.35% 1.64% 0.54% 1.53% 0.27% 1.93% 0.84% 46.31% 7.98% (18.88%)

04 3,259 9,278 584 1,964 164 0 1,452 793 41,141 (8,168) 8,930

74,059 4.40% 12.53% 0.79% 2.65% 0.22% 0.00% 1.96% 1.07% 55.55% (11.03%) 3.54%

0 8,498 114 2,341 230 0 1,258 734 35,584 7,650 16,448

75,629 0.00% 11.24% 0.15% 3.10% 0.30% 0.00% 1.66% 0.97% 47.05% 10.12% 6.96%

Best of Group Average 38.24% 21 - Parts Fixed Expense Cont. Data Alert




0.15% 5.65% 0.75% 0.60% 1.35% 0.75% 0.95% 0.50% 26.65% 40.05%


Dealer Code Miscellaneous & Equivalent -Real Estate Plan & Mort) & Lic. Furn, Sign & Eq Power & Water Telephone Department Dept. Fixed Op's

FS P5 L39 Y10 Acct. 380 Acct. 381/86 Acct. 387 Acct. 388 Acct. 389/90 Acct. 391/93 Acct. 395 Acct. 396 Fixed Exp Profit/Loss Profit/Loss


Per Month B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. % Dept GP B. GP% Sales B. GP% Sales

1 2 3 4 5 6 7 8 9 10 11 12

03 0 2,430 0 331 404 733 780 208 13,994 (3,162) (21,409)

26,798 0.00% 9.07% 0.00% 1.23% 1.51% 2.73% 2.91% 0.78% 52.22% (11.80%) (31.88%)

0 2,639 0 277 290 690 877 151 13,181 1,299 (12,853)

29,882 0.00% 8.83% 0.00% 0.93% 0.97% 2.31% 2.93% 0.50% 44.11% 4.35% (18.06%)

FINANCIAL COMPOSITE - · PDF fileWith BS* w/o BS* Proration of ... 2,654 2,461 3,042,414...

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