Final Sjibl 10-10-11

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Transcript of Final Sjibl 10-10-11

Chapter-1 Introduction

Employee Job Satisfaction of Shahjalal Islami Bank Limited (SJIBL): A Study on Khulna Branch.

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Introduction1.1. Introduction With the opening up of the economy of Bangladesh, a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities, increases in income level, and changes in consumption pattern and consequently there emerges a competitive environment in the country. Specifically, the expansion of Banking and Insurance business, along with customized services, has created a severe implied competition in this sector. The scenario has created an urge to the bank policy makers to identify the underlying reasons and brought them into consideration the job satisfaction issue. It will investigate that employee of Sonali Bank Limited, National Bank Limited, Agrone Bank Limited Standard Bank Limited,..Insurance Company play the key role in manipulating their services through implementing policy. 1.2. Rationale of the Study Todays business world is dynamic and competitive therefore organizations looking for talent, extrovert graduates who belong to high degree of adaptability quality. Todays business graduates will be the core part of business organization. So business graduates need to have both theoretical & practical knowledge to manage the business activity properly. In order to be familiar with organizational culture and to gain some practical knowledge about an organization our Department provides Eight to twelve week internship program as a part of the BBA program. After completion of the program period a student must submit the report on the assigned topic to the Supervisor and the department. This program carries three (3) credit hours out of 126 credit hours of the BBA program. 1.3. Rationale of selecting SJIBL I was assigned in Shahjalal Islami Bank Limited through my Internship supervisor I was selecting Bangladesh Shahjalal Islami Bank Limited to perform my internship program as my honorable supervisor inspired me. I thought SJIBL being the prime development financing institution continued its effort to make an effective contributionEmployee Job Satisfaction of Shahjalal Islami Bank Limited (SJIBL): A Study on Khulna Branch.

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towards expansion of industrialization process of Bangladesh. It seems to me that in SJIBL there is a sufficient opportunity to gain practical knowledge about the activities of a bank. The working environment is good and the employees are very much cooperative to provide practical knowledge about different functions of the bank. I selected a topic named "Employee Job Satisfaction of Shahjalal Islami Bank Ltd." On the basis of this topic I have prepare my Internship Report. 1.4. Objective of the Report The public sector as well as the private sector bank has undergone a sea-change over the years. The change is more evident in the case of public sector Bank that is forced to match steps with private sector Bank to cope up with the emerging competition. This has meant a total attitudinal change for the employees. This has not been simple and has put new pressures and realities in front of the bank employees iced with a huge pile of inconsistencies. Bank Officers have perhaps felt the maximum heat. On one side they are expected to monitor, administer and manage the clerical staff and on the other hand to be the spokesperson of the management. This paradox in the changed circumstances plus the challenge to counter their own problems has put them in an unenviable position. This research study was undertaken with the following three objectives: (a) To ascertain the degree of overall job satisfaction prevailing among the bank officers. (b) To elicit officer's views on the different factors of job satisfaction being identified as motivation/hygiene factors. (c) To study the impact of different variables such as the occupational level (clerks, cashiers or officers), age, education, organizational climate, economic background and gender, on the various factors affecting the overall job satisfaction. Broad Objective:

The attitudes regarding job satisfaction are broadly related to the areas of intrinsic nature of work, wage and security, supervision, and company policies and practices. The broad objective of the study is descriptive analysis that employee satisfaction of Shahjalal Islami Bank Limited.Page4

Employee Job Satisfaction of Shahjalal Islami Bank Limited (SJIBL): A Study on Khulna Branch.

Specific Objective:

The Specific objective of the study is findings the results from the balancing and summation of many specific likes and dislikes of employees experienced in connection with their jobs. The present study deals with the two issues to analyze the job satisfaction of bank employees of the SJIBL in. The issues are: (i) The relative importance of job satisfaction factors. (ii) The impact of bank type, work experience, age and sex differences on the attitudes toward job satisfaction. 1.5. Scope of the Report Since I have worked in the Shahjalal Islami Bank Limited, Khulna Branch, I get the opportunity to gain knowledge of different part of banking system. The supervisor divided into the whole banking in three parts. As a result I got the opportunity to work in all three divisions (investment division, general banking division, foreign exchange division). And from these three different departments or divisions, I hope that I will be capable of doing these types of jobs in the future. 1.6. Methodology Every research work should be conducted through a specific and predetermined methodology to explore an effective research outcome. For this reason this study also conducted with a methodology and the elements of the methodology followed was as following, Sources of Data Collection:

a. Primary Sources: Primary data will be collecting by different sources. Observation of banking activities. Face to face Interviews. Employee survey data were gathering by analyzing responses to questionnaire.Page4

Employee Job Satisfaction of Shahjalal Islami Bank Limited (SJIBL): A Study on Khulna Branch.

Experiences gained during performing duties for General Banking department and HR department. Discussion with employees of Shahjalal Islami Bank Limited in Khulna Branch. b. Secondary Sources: Annual reports of Shahjalal Islami Bank Limited. Various documents from General Banking, HRM and other departments. Different websites, books. Internal Records. www.shahjalalbank.com.bd

1.7. Data Analysis Every study conducts on the basis of relevant data. In this regard our teacher prepared a structured questionnaire considering various factors that help us to identify the actual satisfaction level of job. After collecting the data, it has been arranged and analyzed. This questionnaire survey has been conducted upon 15 employees. Respondent were asking to tick their opinion. After getting their opinion, data have been categorized into 5 point scale where 5 = strongly agree, 4 = agree, 3 = neutral, 2 = disagree, 1 = strongly disagree. As this is a descriptive research, analysis has mainly been made using suitable statistical tools like mean for Employee job satisfaction of Shahjalal Islami Bank Limited khulna.

Employee Job Satisfaction of Shahjalal Islami Bank Limited (SJIBL): A Study on Khulna Branch.

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1.8. Limitation: On the way of my study in Shahjalal Islami Bank Limited, I faced the following problems, which may be termed as the limitations of the study. The major limitations of this study are given as follows: There were some restrictions to have access to the information confidential by concern authority. Sufficient records, publications regarding customer service were not available as per requirement. Three-month is not sufficient time to gain practical knowledge and prepare a report. The employees of the bank are so much busy so they cannot provide me to give information. I have no proper experience to do this kind of report. So, inexperience creates obstacle to follow the systematic and logical research methodology.

Employee Job Satisfaction of Shahjalal Islami Bank Limited (SJIBL): A Study on Khulna Branch.

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Chapter-2 An Overview of Shahjalal Islami Bank Ltd.

Employee Job Satisfaction of Shahjalal Islami Bank Limited (SJIBL): A Study on Khulna Branch.

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An Overview of Shahjalal Islami Bank Ltd.2.1. About SJIBL Shahjalal Islami Bank Limited (SJIBL) commenced its commercial operation in accordance with principle of Islamic Shariah on the 10th May 2001 under the Bank Companies Act, 1991. During last ten years SJIBL has diversified its service coverage by opening new branches at different strategically important locations across the country offering various service products both investment & deposit. Islamic Banking, in essence, is not only INTEREST-FREE banking business, it carries deal wise business product thereby generating real income and thus boosting GDP of the economy. Board of Directors enjoys high credential in the business arena of the country, Management Team is strong and supportive equipped with excellent professional knowledge under leadership of a veteran Banker Mr. Md. Abdur Rahman Sarker. 2.2. Our Vision To be the unique modern Islami Bank in Bangladesh and to make significant contribution to the national economy and enhance customers' trust & wealth, quality investment, employees' value and rapid growth in shareholders' equity. 2.3. Our Mission To provide quality services to customers To set high standards of integrity. To make quality investment. To ensure sustainable growth in business. To ensure maximization of Shareholders' wealth. To extend our customers innovative services acquiring state-of-the-art technology blended with Islamic principles. To ensure human resourc