Final Resume
2
Oscar Murillo 175 Centre St • Quincy, MA 02169 • (857) 260-4484 • [email protected] Work Experience Orion Health Boston, MA Application Support Associate August 2014 – Present Provide issue resolutions to clients and internal projects through technical support, efficient communication, and implementing tested solutions Troubleshoot and creatively develop solid results for clients and internal staff when standard functionality failed for Orion Health products Produce regular metric reports to measure and benchmark service level goals Escalate urgent issues by clearly communicating and outlining issues to appropriate subject matter experts Follow federally regulated HIPAA security standards when interacting with sensitive client patient data Monitor multiple support channels and engage clients in a timely manner Document standard practices and procedures to increase operational effectiveness Harvard University Faculty of Arts and Sciences Cambridge, MA Media and Technology Technician January 2014 – September 2014 Performed helpdesk and administrative duties that included addressing phone inquiries and database entry Trained faculty, staff, and students, on various types of equipment e.g. video cameras, audio systems, data projectors, and laptops Worked with the installation and repair teams by installing equipment, providing maintenance, and assisting with equipment deliveries Troubleshot problems that arose on equipment during classes, such as data projectors, laptops and audio systems Education Year Up / Cambridge College Boston, MA Information Technology Training September 2013 – July 2014 Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship Enrolled and completed the Information Technology track to prepare for a Tier 1 technician or helpdesk role Earned 18 college credits towards a Bachelors in Business Management in partnership with Cambridge College
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Transcript of Final Resume
Oscar Murillo 175 Centre St • Quincy, MA 02169 • (857) 260-4484 • [email protected]
Work Experience Orion Health Boston, MA
Application Support Associate August 2014 – Present Provide issue resolutions to clients and internal projects through technical support, efficient communication,
and implementing tested solutions Troubleshoot and creatively develop solid results for clients and internal staff when standard functionality failed
for Orion Health products Produce regular metric reports to measure and benchmark service level goals Escalate urgent issues by clearly communicating and outlining issues to appropriate subject matter experts Follow federally regulated HIPAA security standards when interacting with sensitive client patient data Monitor multiple support channels and engage clients in a timely manner Document standard practices and procedures to increase operational effectiveness
Harvard University Faculty of Arts and Sciences Cambridge, MAMedia and Technology Technician January 2014 – September 2014
Performed helpdesk and administrative duties that included addressing phone inquiries and database entry Trained faculty, staff, and students, on various types of equipment e.g. video cameras, audio systems, data
projectors, and laptops Worked with the installation and repair teams by installing equipment, providing maintenance, and assisting
with equipment deliveries Troubleshot problems that arose on equipment during classes, such as data projectors, laptops and audio
systems
EducationYear Up / Cambridge College Boston, MA Information Technology Training September 2013 – July 2014
Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship
Enrolled and completed the Information Technology track to prepare for a Tier 1 technician or helpdesk role Earned 18 college credits towards a Bachelors in Business Management in partnership with Cambridge College Relevant courses included: Business Communications, General Business Essentials, Customer Service, and
Computer Business Applications
Skills
Systems Windows 7, Linux, Ubuntu, Mac OSX, IOS, Android
Software Microsoft Office Suite, Rhapsody
Programing Languages JavaScript
Computer Essentials Configure computers to connect to a network Upgrade or replace components of a laptop based on customer needs Implement basic hardware and software security principles Install and navigate an operating system
