Final Reports (2)

8/17/2019 Final Reports (2)

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RESEARCH PROJECT REPORT


ON

TO ANALYSE THE AWARENESS OF INTERNETBANKING IN BAREILLY

Reference By

SHRI SIDDHI VINAYAK INSTITUTE OF MANAGEMENT, BAREILLY

(Affiliated to G.B. Technical University, Lucknow)

(FOR PARTIAL FULLFILMENT OF MBA DEGREE)

PROJECT GUIDE: SUBMMITED BY

M. Ashish Ga!a "raharsh Tiwari

Asst. "rofessor MBA #$ %&M

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ACKNOWLEDGEMENT

I would like to thank fi!t of "od to #o$%lete $& %o'e#t without an&

inteention! Ne*t to Shri Siddhi Vinaya in!"i"#"e $f %ana&e%en"' Barei((y

fo "iin" $e thi! o%%otunit& to do $& %o'e#t e%ot thee All the fa#ult& had

e& !u%%otie and hae hel%ed $e in ee& %o!!i+le wa& to fini!h the %o'e#t I

would like to !%e#ial thank! )r* A!hi!h Ga+a who i! a!!t %ofe!!o in ,hi

,iddhi -ina&ak in!titute of $ana"e$ent. Baeill& fo "uidin" $e and !%endin"

ti$e with $e on thi! %o'e#t I thank the$ fo !hain" all kind! of Bankin"

info$ation elated to Indian Bankin" ,e#to with $e and %oidin" $e with

!u%%ot $ateial fo$ li+a& Thi! %o'e#t ha! hel%ed $e #leain" Bankin"

intenet +ankin" !ei#e! funda$ental and ha! tau"ht $e !o$e e& i$%otant

#on#e%t a+out intenet +ankin" and online +ankin". whi#h no +ook #ould hae

"ien $e Tainin" at ,,-IM wa! e& "ood. leanin" e*%eien#e fo $&

%ofe!!ional #aee and it will alwa&! hel% $e in the futue

I would al!o like to thank $& %aent!. +othe!. fiend!. and

well wi!he who #onti+uted and en#oua"e $e in deelo%$ent of thi! %o'e#t

PLACE (Praharsh Tiwari

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PREFACE

/ith the hel% of thi! %o'e#t I hae #o$e to know that $&

knowled"e i! not enou"h to unde!tand the +ankin" online 0 intenet Poli#ie! to

%efo$ the 'o+ in +ankin" !e#to In thi! %o'e#t ha! hel%ed $e to unde!tand a

few e& i$%otant #on#e%t! that in toda&1! wold ae e2uied and $ake

+u!ine!! do well

Edu#ation i$%at! enli"hten$ent +ut tainin" %oli!he! the

%e!onalitie! of an indiidual The In!titute die#ted $e to undetake %o'e#t

e%ot in SSVI)' Barei((y and %e%ae a e%ot

The whole %o'e#t i! diided in fie !e"$ent!3

o Fi!t !e"$ent #on!i!t! of intodu#tion. O+'e#tie of !tud& 0 !#o%e of !tud&

o ,e#ond !e"$ent #on!i!t! of . 4o$%an& %ofile

o Thid !e"$ent #on!i!t! a+out Re!ea#h Methodolo"&. data 4olle#tion 0

li$itation

o Fouth !e"$ent #on!i!t! a+out Data anal&!i! and inte%etation and

findin"

o Fifth !e"$ent #on!i!t! of Re#o$$endation and !u""e!tion

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STUDENT DECLERATION

Thi! %o'e#t ha! +een unde taken in %atial fulfill$ent of the e2uie$ent fo

the awad of the de"ee of )a!"er in B#!ine!! Ad%ini!"ra"i$n of GB

Te#hni#al Unie!it&. Lu#know (UP)

I de#lae that thi! %o'e#t i! $& oi"inal wok and anal&!i! and findin" ae

fo a#ade$i# %u%o!e onl& Thi! %o'e#t ha! not +een Pe!ented in an& !e$ina

o !u+$itted el!ewhee fo the awad of an& de"ee o di%lo$a

PLACE! SSVIM (Bar"i##$ (Praharsh Tiwari

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CHAPTER ARRANGEMENT

CHAPTER, -

5) Intodu#tion

6) O+'e#tie

7) ,#o%e of !tud&

CHAPTER, ((

5) Intodu#tion to Indian +ankin"

6) Ealuation of +ankin"

7) Intodu#tion of +ank!

8) E9 +ankin"

:) Featue on e9+ankin"

;) Fun#tion of e9+ankin"

CHAPTER,(((

5) Re!ea#h Methodolo"&

6) Data #olle#tion

7) Li$itation of !tud&

CHAPTER, (V

5) Data anal&!i!

6) ,/OT Anal&!i!

CHAPTER, V

5) ,u""e!tion! and Re#o$$endation

Bi+(i$&ra.hy

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INTRODUCTION

A +ank i! a finan#ial in!titution that %oide! +ankin" and othe finan#ial !ei#e!

to thei #u!to$e! A +ank i! "eneall& unde!tood a! an in!titution whi#h

%oide! funda$ental +ankin" !ei#e! !u#h a! a##e%tin" de%o!it! and %oidin"

loan! Thee ae al!o non+indin" in!titution! that %oide #etain +ankin"

!ei#e! without $eetin" the le"al definition of a +ank Bank! ae a !u+!et of the

finan#ial !ei#e! indu!t& A +ankin" !&!te$ al!o efeed a! a !&!te$ %oided

+& the +ank whi#h offe! #a!h $ana"e$ent !ei#e! fo #u!to$e!. e%otin" the

tan!a#tion! of thei a##ount! and %otfolio!. thou"h out the da& The +ankin"

!&!te$ in India. !hould not onl& +e ha!!le fee +ut it !hould +e a+le to $eet the

new #hallen"e! %o!ed +& the te#hnolo"& and an& othe e*tenal and intenal

fa#to! Fo the %a!t thee de#ade!. India1! +ankin" !&!te$ ha! !eeal

out!tandin" a#hiee$ent! to it! #edit The Bank! ae the $ain %ati#i%ant! of

the finan#ial !&!te$ in India The Bankin" !e#to offe! !eeal fa#ilitie! and

o%%otunitie! to thei #u!to$e! All the +ank! !afe"uad! the $one& and

alua+le! and %oide loan!. #edit. and %a&$ent !ei#e!. !u#h a! #he#kin"

a##ount!. $one& ode!. and #a!hie1! #he2ue! The +ank! al!o offe

ine!t$ent and in!uan#e %odu#t! A! a aiet& of $odel! fo #oo%eation and

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inte"ation a$on" finan#e indu!tie! hae e$e"ed. !o$e of the taditional

di!tin#tion! +etween +ank!. in!uan#e #o$%anie!. and !e#uitie! fi$! hae

di$ini!hed In !%ite of the!e #han"e!. +ank! #ontinue to $aintain and %efo$

thei %i$a& ole


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OBJECTIVES OF THE STUDY

The %o'e#t >To anal&!i! the awaene!! of intenet +ankin" in +aeill&? to fulfill

the followin" o+'e#tie!3

• To !tud& +anke!1 %e!%e#tie! on e9+ankin" a#tiitie! of e!%ondent!.

• I$%a#t of e9+ankin" on +ank!

• Po$otional $ea!ue! u!ed +& +ank! to %o$ote e9+ankin" Banke!1

%e!%e#tie! on e9 +ankin"

• a#tiitie! of #u!to$e! en#o$%a!!e!3 fe2uen#& of ado%tin" e9+ankin"

• ,ei#e! of +anke! %efein" e9+ankin" !ei#e!. a##e!! ate. and

etention ate of e9 +ankin"

• Bankin" to e9+ankin" I$%a#t of e9+ankin" on elation!hi% +etween

+anke! and #u!to$e! and on oeall %efo$an#e of +ank!

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SCOPE OF STUDY

• To e*a$ine the ea#h of intenet +ankin"

• To anal&=e awaene!! a$on" #u!to$e! u!in" intenet +ankin"

• To identit& the leel of !e#uit& a$on" #u!to$e! in u!in" the!e !ei#e!

• To find out the %o%ulait& of the intenet +ankin" !ei#e in #u!to$e! a!

u!e! and non u!e! alon" with ea!on!

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In"r$d#c"i$n $f Indian Banin&

Banin& in India oi"inated in the la!t de#ade! of the 5@th #entu& The olde!t

+ank in e*i!ten#e in India i! the ,tate Bank of India a "oen$ent9owned +ank

that ta#e! it! oi"in! +a#k to une 5@; and that i! the la"e!t #o$$e#ial +ank

in the #ount& 4ental +ankin" i! the e!%on!i+ilit& of the Re!ee Bank of India

5C7: fo$all& took oe the!e e!%on!i+ilitie! fo$ the then I$%eial Bank of

India. ele"atin" it to #o$$e#ial +ankin" fun#tion! Afte India! inde%enden#e in

5C8. the Re!ee Bank wa! nationali=ed and "ien +oade %owe! In 5C;C the

"oen$ent nationali=ed the 58 la"e!t #o$$e#ial +ank! the "oen$ent

nationali=ed the !i* ne*t la"e!t in 5C@

4uentl&. India ha! C; !#heduled #o$$e#ial +ank! (,4B!) 9 6 %u+li# !e#to

+ank! (that i! with the Goen$ent of India holdin" a !take). 75 %iate +ank!

(the!e do not hae "oen$ent !take the& $a& +e %u+li#l& li!ted and taded on

!to#k e*#han"e!) and 7@ foei"n +ank! The& hae a #o$+ined netwok of oe

:7. +an#he! and 5. ATM! A##odin" to a e%ot +& I4RA Li$ited. a

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atin" a"en#&. the %u+li# !e#to +ank! hold oe : %e#ent of total a!!et! of the

+ankin" indu!t&. with the %iate and foei"n +ank! holdin" 5@6 and ;:

e!%e#tiel&

E/$(#"i$n $f Banin& Sy!"e%

The fi!t +ank in India. thou"h #on!eatie. wa! e!ta+li!hed in 5@; Fo$ 5@;

till toda&. the 'oune& of Indian Bankin" ,&!te$ #an +e !e"e"ated into thee

di!tin#t %ha!e! The& ae a! $entioned +elow3

• Eal& %ha!e fo$ 5@; to 5C;C of Indian Bank!

• Nationali=ation of Indian Bank! and u% to 5CC5 %io to Indian +ankin"

!e#to Refo$!

• New %ha!e of Indian Bankin" ,&!te$ with the adent of Indian Finan#ial 0

Bankin" ,e#to Refo$! afte 5CC5

The Geneal Bank of India wa! !et u% in the &ea 5@; Ne*t #a$e Bank of

Hindu!tan and Ben"al Bank The Ea!t India 4o$%an& e!ta+li!hed Bank of

Ben"al (5@C). Bank of Bo$+a& (5@8) and Bank of Mada! (5@87) a!

inde%endent unit! and #alled it Pe!iden#& Bank! The!e thee +ank! wee

a$al"a$ated in 5C6 and I$%eial Bank of India wa! e!ta+li!hed whi#h !tated

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a! %iate !haeholde! +ank!. $o!tl& Euo%ean! !haeholde!

In 5@;: Allaha+ad Bank wa! e!ta+li!hed and fi!t ti$e e*#lu!iel& +& Indian!.

Pun'a+ National Bank Ltd wa! !et u% in 5@C8 with head2uate! at Lahoe

Between 5C; and 5C57. Bank of India. 4ental Bank of India. Bank of Baoda.

4anaa Bank. Indian Bank. and Bank of M&!oe wee !et u% Re!ee Bank of

India #a$e in 5C7:

Duin" the fi!t %ha!e the "owth wa! e& !low and +ank! al!o e*%eien#ed

%eiodi# failue! +etween 5C57 and 5C8@ Thee wee a%%o*i$atel& 55 +ank!.

$o!tl& !$all To !tea$line the fun#tionin" and a#tiitie! of #o$$e#ial +ank!.

the Goen$ent of India #a$e u% with The Bankin" 4o$%anie! A#t. 5C8C whi#h

wa! late #han"ed to Bankin" Re"ulation A#t 5C8C a! %e a$endin" A#t of 5C;:

(A#t No 67 of 5C;:) Re!ee Bank of India wa! e!ted with e*ten!ie %owe!

fo the !u%ei!ion of +ankin" in india a! the 4ental Bankin" Authoit&

Duin" tho!e da&! %u+li# ha! le!!e #onfiden#e in the +ank! A! an afte$ath

de%o!it $o+ili!ation wa! !low A+ea!t of it the !ain"! +ank fa#ilit& %oided +&

the Po!tal de%at$ent wa! #o$%aatiel& !afe Moeoe. fund! wee la"el&

"ien to tade!

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Goen$ent took $a'o !te%! in thi! Indian Bankin" ,e#to Refo$ afte

inde%enden#e In 5C::. it nationali!ed I$%eial Bank of India with e*ten!ie

+ankin" fa#ilitie! on a la"e !#ale !%e#iall& in ual and !e$i9u+an aea! It

fo$ed ,tate Bank of india to a#t a! the %in#i%al a"ent of RBI and to handle

+ankin" tan!a#tion! of the Union and ,tate Goen$ent! all oe the #ount&

,een +ank! fo$in" !u+!idia& of ,tate Bank of India wa! nationali!ed in 5C;

on 5Cth ul&. 5C;C. $a'o %o#e!! of nationali!ation wa! #aied out It wa! the

effot of the then Pi$e Mini!te of India. M! India Gandhi 58 $a'o

#o$$e#ial +ank! in the #ount&

The followin" ae the !te%! taken +& the Goen$ent of India to Re"ulate

Bankin" In!titution! in the 4ount&3

• 5C8C 3 Ena#t$ent of Bankin" Re"ulation A#t

• 5C:: 3 Nationali!ation of ,tate Bank of India

• 5C:C 3 Nationali!ation of ,BI !u+!idiaie!

• 5C;5 3 In!uan#e #oe e*tended to de%o!it!

• 5C;C 3 Nationali!ation of 58 $a'o +ank!

• 5C5 3 4eation of #edit "uaantee #o%oation

• 5C: 3 4eation of e"ional ual +ank!

• 5C@ 3 Nationali!ation of !een +ank! with de%o!it! oe 6 #oe

Afte the nationali!ation of +ank!. the +an#he! of the %u+li# !e#to +ank India

o!e to a%%o*i$atel& @ in de%o!it! and adan#e! took a hu"e 'u$% +&

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55.

Bankin" in the !un!hine of Goen$ent owne!hi% "ae the %u+li# i$%li#it faith

and i$$en!e #onfiden#e a+out the !u!taina+ilit& of the!e in!titution!

Thi! %ha!e ha! intodu#ed $an& $oe %odu#t! and fa#ilitie! in the +ankin"

!e#to in it! efo$! $ea!ue In 5CC5. unde the #hai$an!hi% of M

Naa!i$ha$. a #o$$ittee wa! !et u% +& hi! na$e whi#h woked fo the

li+eali!ation of +ankin" %a#ti#e!

The #ount& i! flooded with foei"n +ank! and thei ATM !tation! Effot! ae

+ein" %ut to "ie a !ati!fa#to& !ei#e to #u!to$e! Phone +ankin" and net

+ankin" i! intodu#ed The entie !&!te$ +e#a$e $oe #onenient and !wift

Ti$e i! "ien $oe i$%otan#e than $one&

The finan#ial !&!te$ of India ha! !hown a "eat deal of e!ilien#e It i! !helteed

fo$ an& #i!i! ti""eed +& an& e*tenal $a#oe#ono$i#! !ho#k a! othe Ea!t

A!ian 4ountie! !uffeed Thi! i! all due to a fle*i+le e*#han"e ate e"i$e. the

foei"n e!ee! ae hi"h. the #a%ital a##ount i! not &et full& #oneti+le. and

+ank! and thei #u!to$e! hae li$ited foei"n e*#han"e e*%o!ue

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The nationali!ation of +ank! in India took %la#e in 5C;C +& M! India Gandhi the

then %i$e $ini!te It nationali!ed 58 +ank! then The!e +ank! wee $o!tl&

owned +& +u!ine!!$en and een $ana"ed +& the$

• 4ental Bank of India

• Bank of Mahaa!hta

• Dena Bank

• Pun'a+ National Bank

• ,&ndi#ate Bank

• 4anaa Bank

•

Indian Bank

• Indian Oe!ea! Bank

• Bank of Baoda

• Union Bank

• Allaha+ad Bank

Befoe the !te%! of nationali=ation of Indian +ank!. onl& ,tate Bank of India (,BI)

wa! nationali!ed It took %la#e in ul& 5C:: unde the ,BI A#t of 5C::

Nationali!ation of ,een ,tate Bank! of India (fo$ed !u+!idia&) took %la#e on

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5Cth ul&. 5C;

The ,tate Bank of India i! India! la"e!t #o$$e#ial +ank and i! anked one of

the to% fie +ank! woldwide It !ee! C $illion #u!to$e! thou"h a netwok of

C. +an#he! and it offe! 99 eithe die#tl& o thou"h !u+!idiaie! 99 a wide

an"e of +ankin" !ei#e!

The !e#ond %ha!e of nationali!ation of Indian +ank! took %la#e in the &ea 5C@

,een $oe +ank! wee nationali!ed with de%o!it! oe 6 #oe! Till thi! &ea.

a%%o*i$atel& @ of the +ankin" !e"$ent in India wee unde Goen$ent

owne!hi%

Afte the nationali!ation of +ank! in India. the +an#he! of the %u+li# !e#to +ank!

o!e to a%%o*i$atel& @ in de%o!it! and adan#e! took a hu"e 'u$% +&

55.

• 5C:: 3 Nationali!ation of ,tate Bank of India

• 5C:C 3 Nationali!ation of ,BI !u+!idiaie!

• 5C;C 3 Nationali!ation of 58 $a'o +ank!

• 5C@ 3 Nationali!ation of !een +ank! with de%o!it! oe 6 #oe!

The #o$$e#ial +ankin" !tu#tue in India #on!i!t! of3

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• ,#heduled 4o$$e#ial Bank! in India

• Un!#heduled Bank! in India

,#heduled Bank! in India #on!titute tho!e +ank! whi#h hae +een in#luded in

the ,e#ond ,#hedule of Re!ee Bank of India(RBI) A#t. 5C78 RBI in tun

in#lude! onl& tho!e +ank! in thi! !#hedule whi#h !ati!f& the #iteia laid down

ide !e#tion 86 (;) (a) of the A#t

A! on 7th une. 5CCC. thee wee 7 !#heduled +ank! in India hain" a total

netwok of ;8.C5@ +an#he!The !#heduled #o$$e#ial +ank! in India #o$%i!e

of ,tate +ank of India and it! a!!o#iate! (@). nationali!ed +ank! (5C). foei"n

+ank! (8:). %iate !e#to +ank! (76). #o9o%eatie +ank! and e"ional ual

+ank!

,#heduled +ank! in India $ean! the ,tate Bank of India #on!tituted unde the

,tate Bank of India A#t. 5C:: (67 of 5C::). a !u+!idia& +ank a! defined in the

,tate Bank of India (,u+!idia& Bank!) A#t. 5C:C (7@ of 5C:C). a #oe!%ondin"

new +ank #on!tituted unde !e#tion 7 of the Bankin" 4o$%anie! (A#2ui!ition and

Tan!fe of Undetakin"!) A#t. 5C (: of 5C). o unde !e#tion 7 of the

Bankin" 4o$%anie! (A#2ui!ition and Tan!fe of Undetakin"!) A#t. 5C@ (8 of

5C@). o an& othe +ank +ein" a +ank in#luded in the ,e#ond ,#hedule to the

Re!ee Bank of India A#t. 5C78 (6 of 5C78). +ut doe! not in#lude a #o9o%eatie

+ank

Non9!#heduled +ank in India $ean! a +ankin" #o$%an& a! defined in #lau!e

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(#) of !e#tion : of the Bankin" Re"ulation A#t. 5C8C (5 of 5C8C). whi#h i! not a

!#heduled +ank

The f$(($0in& are "he Sched#(ed Ban! in India 1P#+(ic Sec"$r23

• ,tate Bank of India

• ,tate Bank of Bikane and ai%u

• ,tate Bank of H&dea+ad

• ,tate Bank of Indoe

• ,tate Bank of M&!oe

• ,tate Bank of ,aua!hta

• ,tate Bank of Taan#oe

• Andha Bank

• Allaha+ad Bank

• Bank of Baoda

• Bank of India

• Bank of Mahaa!hta

• 4anaa Bank

• 4ental Bank of India

• 4o%oation Bank

• Dena Bank

• Indian Oe!ea! Bank

• Indian Bank

• Oiental Bank of 4o$$e#e

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21/82


• Pun'a+ National Bank

• Pun'a+ and ,ind Bank

• ,&ndi#ate Bank

• Union Bank of India

• United Bank of India

• U4O Bank

• -i'a&a Bank

The f$(($0in& are "he Sched#(ed Ban! in India 1Pri/a"e Sec"$r23

• ING -&!&a Bank Ltd

• A*i! Bank Ltd

• Indu!ind Bank Ltd

• I4I4I Bank Ltd

• ,outh Indian Bank

• HDF4 Bank Ltd

• 4entuion Bank Ltd

• Bank of Pun'a+ Ltd

• IDBI Bank Ltd

• a$$u 0 Ja!h$i Bank Ltd

The f$(($0in& are "he Sched#(ed F$rei&n Ban! in India3

• A$ei#an E*%e!! Bank Ltd

• ANK Gidla&! Bank Pl#

P a g e | 21

http://finance.indiamart.com/investment_in_india/punjab_national_bank.htmlhttp://finance.indiamart.com/investment_in_india/punjab_sind_bank.htmlhttp://finance.indiamart.com/investment_in_india/syndicate_bank.htmlhttp://finance.indiamart.com/investment_in_india/union_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/united_bank_of_india.htmlhttp://finance.indiamart.com/investment_in_india/uco_bank.htmlhttp://finance.indiamart.com/investment_in_india/vijaya_bank.htmlhttp://finance.indiamart.com/investment_in_india/ing_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/uti_bank.htmlhttp://finance.indiamart.com/investment_in_india/indusind_bank.htmlhttp://finance.indiamart.com/investment_in_india/icici_bank.htmlhttp://finance.indiamart.com/investment_in_india/south_indian_bank.htmlhttp://finance.indiamart.com/investment_in_india/hdfc_bank.htmlhttp://finance.indiamart.com/investment_in_india/centurion_bank.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_punjab.htmlhttp://finance.indiamart.com/investment_in_india/idbi.htmlhttp://finance.indiamart.com/investment_in_india/jammu_and_kashmir_bank.htmlhttp://finance.indiamart.com/investment_in_india/punjab_national_bank.htmlhttp://finance.indiamart.com/investment_in_india/punjab_sind_bank.htmlhttp://finance.indiamart.com/investment_in_india/syndicate_bank.htmlhttp://finance.indiamart.com/investment_in_india/union_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/united_bank_of_india.htmlhttp://finance.indiamart.com/investment_in_india/uco_bank.htmlhttp://finance.indiamart.com/investment_in_india/vijaya_bank.htmlhttp://finance.indiamart.com/investment_in_india/ing_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/uti_bank.htmlhttp://finance.indiamart.com/investment_in_india/indusind_bank.htmlhttp://finance.indiamart.com/investment_in_india/icici_bank.htmlhttp://finance.indiamart.com/investment_in_india/south_indian_bank.htmlhttp://finance.indiamart.com/investment_in_india/hdfc_bank.htmlhttp://finance.indiamart.com/investment_in_india/centurion_bank.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_punjab.htmlhttp://finance.indiamart.com/investment_in_india/idbi.htmlhttp://finance.indiamart.com/investment_in_india/jammu_and_kashmir_bank.html


22/82


• Bank of A$ei#a NT 0 ,A

• Bank of Tok&o Ltd

• Ban2u# Nationale de Pai!

• Ba#la&! Bank Pl#

• 4iti Bank N4

• Deut!#he Bank AG

• Hon"kon" and ,han"hai Bankin" 4o%oation

• ,tandad 4hateed Bank

• The 4ha!e Manhattan Bank Ltd

• De!dne Bank AG

P a g e | 22

http://finance.indiamart.com/investment_in_india/citi_bank.htmlhttp://finance.indiamart.com/investment_in_india/deutsche_bank.htmlhttp://finance.indiamart.com/investment_in_india/hsbc_bank.htmlhttp://finance.indiamart.com/investment_in_india/standard_chartered_bank.htmlhttp://finance.indiamart.com/investment_in_india/citi_bank.htmlhttp://finance.indiamart.com/investment_in_india/deutsche_bank.htmlhttp://finance.indiamart.com/investment_in_india/hsbc_bank.htmlhttp://finance.indiamart.com/investment_in_india/standard_chartered_bank.html


23/82


In"r$d#c"i$n $f Ban!

S"a"e +an $f India

,tate Bank of India (,BI) wa! nationali=ed in ul& 5C:: unde the ,BI A#t of

5C:: ,een +ank! of ,BI fo$ed !u+!idia& and wa! nationali=ed on 5Cth ul&.

5C;

The ,tate Bank of India i! India! la"e!t #o$$e#ial +ank and i! anked one of

the to% fie +ank! woldwide It !ee! C $illion #u!to$e! thou"h a netwok of

C. +an#he! and it offe! 99 eithe die#tl& o thou"h !u+!idiaie! 99 a wide

an"e of +ankin" !ei#e!

S#+!idiary $f S"a"e Ban $f India

• ,tate Bank of Bikane 0 ai%u

• ,tate Bank of H&dea+ad

• ,tate Bank of Indoe

• ,tate Bank of M&!oe

• ,tate Bank of ,aua!ta

•

,tate Bank of Taan#oe

P a g e | 23

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24/82


The !er/ice! $f SBI Ban

• Pe!onal Bankin"

• Gold Bankin"

• NRI Bankin"

• Intenational Bankin"

• 4o%oate Bankin"

• ,$all ,#ale Indu!tie!

• ,$all Bu!ine!! Finan#e

• Rual Bankin"

• Goen$ent Bu!ine!!

• Ho$e Loan!

,BI Bank India ha! :6 Foei"n Offi#e! in 78 #ountie! ,BI India !ee! the

intenational need! of it! foei"n #u!to$e!. in addition to #ondu#tin" etail

o%eation! The fo#u! of the offi#e! of ,BI i! India9elated +u!ine!! Few of the

#ountie! whee ,BI Bank ha! +an#he! ae a! unde3

• Au!talia

• Baha$a!

• Bahain

• Ban"lade!h

• Bhutan

• 4anada

P a g e | 24


25/82


• Fan#e

• Ge$an&

• Hon" Jon"

• a%an

• Maldie!

• Mauitiou!

• Mu!#at

• Ne%al

• Ni"eia

• O$an

• Ru!!ia

• ,in"a%oe

• ,i Lanka

• ,outh Afi#a

• UJ

• U,A

P a g e | 25


26/82


SBI Ban We+!i"e!

Glo+al 3 www.statebankofndia.com

Geneal 3 www.sbi.co.in

Mutual Fund 3 www.sbim.com

OnlineBankin" 3

www.onlinesbi.com

4a%ital$aket 3

www.sbicaps.com

4ad 3 www.sbicard.com

,BI4o$$e#ial0IntenationalBank Ltd 3

www.sbici.com

P a g e | 26

http://www.statebankofindia.com/http://www.statebankofindia.com/http://www.sbi.co.in/http://www.sbimf.com/http://www.onlinesbi.com/http://www.sbicaps.com/http://www.sbicard.com/http://www.sbici.com/http://www.statebankofindia.com/http://www.statebankofindia.com/http://www.sbi.co.in/http://www.sbimf.com/http://www.onlinesbi.com/http://www.sbicaps.com/http://www.sbicard.com/http://www.sbici.com/


27/82


ICICI Ban

I4I4I Bank ha! "own fo$ a deelo%$ent +ank to a finan#ial #on"lo$eate and

ha! +e#o$e one of the la"e!t %u+li# finan#ial in!titution! in India I4I4I Bank

ha! finan#ed all the $a'o !e#to! of the e#ono$&. #oein" ;.@8@ #o$%anie!

and 5;.@:5 %o'e#t! A! of Ma#h 75. 6. I4I4I had di!+u!ed a total of R!

5.57. #oe!. !in#e in#e%tion

ICICI Ban Fac" Fi(e!

Total a!!et! 3 R!58;.658 #oe (De#e$+e 75. 68)

Netwok 3 :7 +an#he!

ATM! 3 Oe 5.@@

A+aoad ,u+!idiaie! 3 United Jin"do$ and 4anada

A+oad +an#he! 3 ,in"a%oe and Bahain

Re%e!entatie offi#e! 3 United ,tate!. 4hina. United Aa+ E$iate!. Ban"lade!h

and ,outh Afi#a

P a g e | 27


28/82


4edit #ad! in India i! "ainin" "ound A nu$+e of +ank! in India ae

en#oua"in" %eo%le to u!e #edit #ad The #on#e%t of #edit #ad wa! u!ed in

5C: with the laun#h of #ha"e #ad! in U,A +& Dine! 4lu+ and A$ei#an

E*%e!! 4edit #ad howee +e#a$e $oe %o%ula with u!e of $a"neti# !ti% in

5C

4edit #ad in India +e#a$e %o%ula with the intodu#tion of foei"n +ank! in the

#ount&

4edit #ad! ae finan#ial in!tu$ent!. whi#h #an +e u!ed $oe than on#e to

+oow $one& o +u& %odu#t! and !ei#e! on #edit Ba!i#all& +ank!. etail

!toe! and othe +u!ine!!e! i!!ue the!e

P a g e | 28


29/82


)a4$r Ban! i!!#in& Credi" Card in India

• ,tate Bank of India #edit #ad (,BI #edit #ad)

• Bank of Baoda #edit #ad o BoB #edit #ad

• I4I4I #edit #ad

• HDF4 #edit #ad

• IDBI #edit #ad

• ABN AMRO #edit #ad

• ,tandad 4hateed #edit #ad

• H,B4 #edit #ad

• 4iti+ank 4edit 4ad

P a g e | 29


30/82


Preca#"i$n! "aen af"er recei/in& credi" card

T$ A/$id3

Bendin" the 4ad

• E*%o!ue to ele#toni# dei#e! and "ad"et!

• Die#t e*%o!ue to !unli"ht

• Be #autiou! a+out di!#lo!in" &ou a##ount nu$+e oe the %hone unle!!

&ou know &oue dealin" with a e%uta+le #o$%an&

• Nee %ut &ou a##ount nu$+e on the out!ide of an enelo%e o on a

%o!t#ad

• Daw a line thou"h +lank !%a#e! on #ha"e o de+it !li%! a+oe the total

!o the a$ount #annot +e #han"ed

• Dont !i"n a +lank #ha"e o de+it !li%

• Tea u% #a+on! and !ae &ou e#ei%t! to #he#k a"ain!t &ou $onthl&

!tate$ent!

• 4ut u% old #ad! 9 #uttin" thou"h the a##ount nu$+e 9 +efoe di!%o!in"

of the$

• O%en $onthl& !tate$ent! %o$%tl& and #o$%ae the$ with &ou e#ei%t!

Re%ot $i!take! o di!#e%an#ie! a! !oon a! %o!!i+le to the !%e#ial

adde!! li!ted on &ou !tate$ent fo in2uiie! Unde the F4BA (#edit

#ad!) and the EFTA (ATM o de+it #ad!). the #ad i!!ue $u!t

P a g e | 30


31/82


ine!ti"ate eo! e%oted to the$ within ; da&! of the date &ou

!tate$ent wa! $ailed to &ou

• Jee% a e#od 9 in a !afe %la#e !e%aate fo$ &ou #ad! 9 of &ou a##ount

nu$+e!. e*%iation date!. and the tele%hone nu$+e! of ea#h #ad i!!ue

!o &ou #an e%ot a lo!! 2ui#kl&

• 4a& onl& tho!e #ad! that &ou anti#i%ate &oull need

T$ 5$3

• Plea!e !i"n on the !i"natue %anel on the ee!e of the 4ad i$$ediatel&

with a non9ea!a+le +all9%oint %en (%efea+l& in +la#k ink) Thi! will

en!ue that the +enefit! of $e$+e!hi% ae &ou! and &ou! alone

• Jee% the 4ad in a %o$inent %la#e in &ou wallet ou will noti#e if it i!

$i!!in"

Rea!$n! credi" card +ein& re4ec"ed a" re"ai( $#"(e"3

• One $a& hae e*#eeded the +oowin" li$it o defaulted (#on!tantl&) on

$ini$u$ %a&$ent due

•

The 4ad i! hot li!ted

• The #ad ha! #o!!ed it! e*%iation date

• Non9e#ei%t of due! of one9#ad +lo#k! futue tan!a#tion! on an& othe

#ad(!) held of the !a$e #ad9i!!uin" +ank

P a g e | 31


32/82


• The $a"neti# !ti%e on the ee!e of the #ad i! da$a"ed ie ha! +een

!#at#hed o e*%o!ed to #ontinuou! heatdie#t !unli"ht o $a"neti# field9

like #ad ke%t nea a T- !et othe ele#toni# a%%lian#e!

• ,&!te$! o te#hnolo"& failue! hae in ae in!tan#e! al!o led to non

a##e%tan#e of #ad! when !wi%ed thou"h an Ele#toni# Te$inal

G($+a( .(ayer in credi" card %are"

P a g e | 32


33/82


)a!"erCard

Ma!te4ad i! a %odu#t of Ma!te4ad Intenational and alon" with -I,A ae

di!ti+uted +& finan#ial in!titution! aound the wold 4adholde! +oow $one&

a"ain!t a line of #edit and %a& it +a#k with intee!t if the +alan#e i! #aied oe

fo$ $onth to $onth It! %odu#t! ae i!!ued +& 67. finan#ial in!titution! in

66 #ountie! and teitoie! In 5CC@. it had al$o!t $illion #ad! in

#i#ulation. who!e u!e! !%ent ;: +illion in $oe than 5;6 $illion lo#ation!

VISA Card

-I,A #ad! i! a %odu#t of -I,A U,A and alon" with Ma!te4ad i! di!ti+uted +&

finan#ial in!titution! aound the wold A -I,A #adholde +oow! $one& a"ain!t

a #edit line and e%a&! the $one& with intee!t if the +alan#e i! #aied oe fo$

$onth to $onth in a eolin" line of #edit Neal& ; $illion #ad! #a& one of

the -I,A +and! and $oe than 58 $illion lo#ation! a##e%t -I,A #ad!

A%erican E6.re!!

The wold! faoite #ad i! A$ei#an E*%e!! 4edit 4ad Moe than : $illion

#ad! ae in #i#ulation and "owin" and it i! !till "owin" futhe Aound U,

567 +illion wa! !%ent la!t &ea thou"h A$ei#an E*%e!! 4ad! and it i! %oi!ed

to +e the wold! No 5 #ad in the nea futue In a e"e!!ie U, e#ono$& la!t

P a g e | 33


34/82


&ea. the total a$ount !%ent on A$ei#an E*%e!! #ad! o!e +& 8 %e#ent

A$ei#an E*%e!! #ad! ae e& %o%ula in the U,. 4anada. Euo%e and A!ia

and ae u!ed widel& in the etail and ee&da& e*%en!e! !e"$ent

5iner! C(#+ In"erna"i$na(

Dine! 4lu+ i! the wold! No 5 4ha"e 4ad Dine! 4lu+ #adholde! e!ide all

oe the wold and the Dine! 4ad i! a allti$e faouite fo #o%oate! Thee ae

$oe than @ $illion Dine! 4lu+ #adholde! The& ae affluent and ae fe2uent

taele! in %e$ie +u!ine!!e! and in!titution!. in#ludin" Fotune :

#o$%anie! and leadin" "lo+al #o%oation!

JCB Card!

The 4B 4ad ha! a $e#hant netwok of 5C7 $illion in a%%o*i$atel& 5@C

#ountie! It i! !u%%oted +& oe 76 finan#ial in!titution! woldwide and !ee!

$oe than 8@ $illion #adholde! in ei"hteen #ountie! wold wide The 4B

%hilo!o%h& of identif& the #u!to$e! need! and %lea!e the #u!to$e with

,ei#e fo$ the Heat i! %a&in" i#h diidend! a! thei #u!to$e! !%end U,87

+illion annuall& on thei 4B #ad!

Grace 7 In"ere!" Free Peri$d

The nu$+e of da&! &ou hae on a #ad +efoe a #ad i!!ue !tat! #ha"in" &ou

P a g e | 34


35/82


intee!t i! #alled "a#e %eiod U!uall& thi! %eiod i! the nu$+e of da&! +etween

the !tate$ent date and the due date of %a&$ent Ga#e %eiod! on #edit #ad!

ae u!uall& 697 week! Howee. thee i! likel& to +e no "a#e fo +alan#e!

#aied fowad fo$ %eiou! $onth and fe!h %u#ha!e! theeafte if an&

The f$(($0in& are !$%e $f "he /arie"ie! $f credi" card! in India

• ANK 9 Gold

• ANK 9 ,ile

• Bank Of India 9 India#ad

• Bol 9 Ta' Pe$iu$

• Bol 9 Gold

• BoB 9 E*#lu!ie

• BoB 9 Pe$iu$

• 4anaa Bank 9 4an#ad

• 4iti+ank 9 Gold

• 4iti+ank 9 ,ile

• 4iti+ank //F 4ad

• 4iti+ank -i!a 4ad fo /o$en

• 4iti+ank 4& 4ad

P a g e | 35


36/82


• 4iti+ank ,ile Intenational 4edit 4ad

• 4iti+ank /o$en! Intenational 4edit 4ad

• 4iti+ank Gold Intenational 4edit 4ad

• 4iti+ank Ele#toni# 4edit 4ad

• 4iti+ank Mauti Intenational 4edit 4ad

• 4iti+ank Ti$e! 4ad

• 4iti+ank Indian Oil Intenational 4edit 4ad

• 4iti+ank 4iti Dine! 4lu+ 4ad

• H,B4 9 Gold

• H,B4 9 4la!!i#

• I4I4I ,telin" ,ile 4edit 4ad

• I4I4I ,olid Gold 4edit 4ad

• I4I4I Tue Blue 4edit 4ad

• ,BI 4ad

• ,tan#hat 9 Gold

• ,tan#hat 9 E*e#utie

• ,tan#hat 9 4la!!i#

• Tho$a! 4ook ,tandad 4hateed Glo+al 4edit 4ad

S"andard !e&re&a"i$n $f credi" card!

• ,tandad 4ad 9 It i! the $o!t +a!i# #ad (!an! all fill!) offeed +& i!!ue!

P a g e | 36


37/82


• 4la!!i# 4ad 9 Band na$e fo the !tandad #ad i!!ued +& -I,A

• Gold 4adE*e#utie 4ad 9 A #edit #ad that offe! a hi"he line of #edit

than a !tandad #ad In#o$e eli"i+ilit& i! al!o hi"he In addition. i!!ue!

%oide e*ta %ek! o in#entie! to #adholde!

• Platinu$ 4ad 9 A #edit #ad with a hi"he li$it and additional %ek! than

a "old #ad

• Titaniu$ 4ad 9 A #ad with an een hi"he li$it than a %latinu$ #ad

The f$(($0in& are !$%e $f "he .(#! fea"#re! $f credi" card in India

• Hotel di!#ount!

• Tael fae di!#ount!

• Fee "lo+al #allin" #ad

• Lo!t +a""a"e in!uan#e

• A##ident in!uan#e

• In!uan#e on "ood! %u#ha!ed

• /aie of %a&$ent in #a!e of a##idental death

• Hou!ehold in!uan#e

S$%e fac"! $f credi" card!

The fi!t #ad wa! i!!ued in India +& -i!a in 5C@5

• The #ount&! fi!t Gold 4ad wa! al!o i!!ued fo$ -i!a in 5C@;

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• The fi!t intenational #edit #ad wa! i!!ued to a e!ti#ted nu$+e of

#u!to$e! +& Andha Bank in 5C@ thou"h the -i!a %o"a$. afte "ettin"

!%e#ial %e$i!!ion fo$ the Re!ee Bank of India

• The #edit #ad! ae !ha%e and !i=e. a! !%e#ified +& the I,O @5

!tandad It i! "eneall& of %la!ti# 2ualit& It i! al!o !o$eti$e! known a!

Pla!ti# Mone&

5efini"i$n $f E,Banin&

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E9Bankin" i! defined a! the auto$ated delie& of new and taditional +ankin"

%odu#t! and !ei#e! die#tl& to #u!to$e! thou"h ele#toni#. intea#tie

#o$$uni#ation #hannel!. E9+ankin" in#lude! the !&!te$! that ena+le finan#ial

in!titution #u!to$e!. indiidual! of +u!ine!!e!. to a##e!! a##ount!. tan!a#t

+u!ine!!. o o+tain info$ation on finan#ial %odu#t! and !ei#e! thou"h a

%u+li# o %iate netwok. in#ludin" the Intenet 4u!to$e! a##e!! e9+ankin"

!ei#e! u!in" an intelli"ent ele#toni# dei#e. !u#h a! a %e!onal #o$%ute.

%e!onal di"ital a!!i!tant. auto$ated telle $a#hine. Tou#h tone tele%hone /hile

the i!k! and #ontol! ae !i$ila fo the aiou! e9+ankin" a##e!! #hannel!. thi!

+ooklet fo#u!e! !%e#ifi#all& on Intenet9+a!ed !ei#e!

Fea"#re! $f In"erne" Banin&

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• The !alient featue! of Intenet Bankin" in India enli!ted +elow

• Ea!il& ado%ta+le +& #u!to$e!

• Ea!& to de%lo& and $aintain!

• 4o!t effe#tie !olution

• Ena+le! the +ank to ea#h it! #u!to$e! on the net

• Redu#e u!h at the #ounte! of the +ank

• Ena+le! the #u!to$e! of the +ank to a##e!! info$ation fo$ an&whee

and at an& ti$e

• Balan#e and tan!a#tion hi!to& !ea#h

• Tan!a#tion hi!to& e*%ot

• Ode new !tate$ent!

• Mo+ile +ankin"

•

Tan!fe!

• Pa& +ill! with BPA

• Re#eie +ill! online with BPA iew

• Pa& an&one %a&$ent!

• Multi %a&$ent!

• ,M, +ankin" !ei#e!

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F#nc"i$n! $f In"erne" Banin&

The followin" ae the $ain fun#tion of intenet +ankin" in India

• I!!ue De$and Daft! online

• Tan!fe fund! to own and thid %at& a##ount!

• 4edit +enefi#ia& a##ount! u!in" the -I,A Mone& Tan!fe.

RTG,NEFT

• Geneate a##ount !tate$ent!

• ,etu% ,tandin" In!tu#tion!

• 4onfi"ue %ofile !ettin"!

• U!e e Ta* fo online ta* %a&$ent

• U!e e Pa& fo auto$ati# +ill %a&$ent!

• Intefa#e with $e#hant! fo ailwa& and ailine e!eation!

• Aail DEMAT and IPO !ei#e!

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In"erne" Banin& in India

5The Re!ee Bank of India #on!tituted a wokin" "ou% on Intenet Bankin"

The "ou% diided the intenet +ankin" %odu#t! in India into 7 t&%e! +a!ed on

the leel!

6 Inf$r%a"i$n On(y Sy!"e%3 Geneal %u%o!e info$ation like intee!t ate!.

+an#h lo#ation. +ank %odu#t! and thei featue!. loan and de%o!it #al#ulation!

ae %oided in the +ank! we+!ite Thee e*i!t fa#ilitie! fo downloadin" aiou!

t&%e! of a%%li#ation fo$! The #o$$uni#ation i! no$all& done thou"h e9$ail

Thee i! no intea#tion +etween the #u!to$e and +ank! a%%li#ation !&!te$ No

identifi#ation of the #u!to$e i! done In thi! !&!te$. thee i! no %o!!i+ilit& of an&

unauthoi=ed %e!on "ettin" into %odu#tion !&!te$! of the +ank thou"h intenet

7 E(ec"r$nic Inf$r%a"i$n Tran!fer Sy!"e%3 The !&!te$ %oide! #u!to$e9

!%e#ifi# info$ation in the fo$ of a##ount +alan#e!. tan!a#tion detail!. and

!tate$ent of a##ount! The info$ation i! !till la"el& of the ead onl& fo$at

Identifi#ation and authenti#ation of the #u!to$e i! thou"h %a!!wod The

info$ation i! fet#hed fo$ the +ank! a%%li#ation !&!te$ eithe in +at#h $ode o

off9line The a%%li#ation !&!te$! #annot die#tl& a##e!! thou"h the intenet

8 F#((y E(ec"r$nic Tran!ac"i$na( Sy!"e%3 Thi! !&!te$ allow! +i9die#tional

#a%a+ilitie! Tan!a#tion! #an +e !u+$itted +& the #u!to$e fo online u%date

Thi! !&!te$ e2uie! hi"h de"ee of !e#uit& and #ontol In thi! enion$ent.

we+ !ee and a%%li#ation !&!te$! ae linked oe !e#ue infa!tu#tue It

#o$%i!e! te#hnolo"& #oein" #o$%utei=ation. netwokin" and !e#uit&. inte9

+ank %a&$ent "atewa& and le"al infa!tu#tue

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Hi&he!" In"erne" 8!er C$#n"rie! in "he W$r(d

India i! the f$#r"h (ar&e!" intenet u!e #ountie! in the wold The ea#h of

intenet +ankin" ha! al!o in#ea!ed in India due to the intenet u!a"e in#ea!e

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8!e $f In"erne" Banin& in India f$r (a!" fe0 Year!

ea 67 68 6: 6; 6 6@ 6C 65In#ea!e C 56 5: 6 6: 76 8 :

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The nu$+e of intenet +ankin" u!e! ha! in#ea!ed fo$ C in 67 to : in

65 due to in#ea!e in intenet !ei#e! Multi%le !ei#e! #an +e offeed

thou"h online +ankin" !u#h a! +ill %a&$ent !ei#e!. Fund tan!fe. ailwa&

ti#ket +ookin" et#

Intenet +ankin" i! #han"in" the +ankin" indu!t& and i! hain" the $a'o effe#t!

on +ankin" elation!hi%! The net +ankin" thu!. now i! $oe of a no$ athe

than an e*#e%tion in $an& deelo%ed #ountie! due to the fa#t that it i! the

e#ono$i#al wa& of %oidin" +ankin" !ei#e! Bankin" i! now no lon"e

#onfined to the taditional +i#k and $ota +an#he!. whee one ha! to +e at the

+an#h in %e!on. to withdaw #a!h o de%o!it a #he2ue o e2ue!t a !tate$ent of

a##ount! Thee i! need to !#an and anal&=e the $aket and e!%ond to the

need! of #u!to$e! and to "eneate awaene!! e"adin" adanta"e! of intenet

+ankin"

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47/82


R"s"ar%h M"&h''#')$

Thi! #ha%te ai$! to unde!tand the e!ea#h $ethodolo"& e!ta+li!hin" a

fa$ewok of ealuation and ealuation of %i$a& and !e#onda& e!ea#h The

te#hni2ue! and #on#e%t! u!ed duin" %i$a& e!ea#h in ode to aie at

findin"! whi#h ae al!o dealt with and lead to a lo"i#al dedu#tion towad! the

anal&!i! and e!ult!

Re!ea#h $ethodolo"& ha! it! !%e#ial !i"nifi#ant in !olin" o%eational 0

%lannin" of indu!tie! to "ainin" new knowled"e elatie %o+le$!

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R"s"ar%h "si)*

The e!ea#h de!i"n a%%lied hee wa! de!#i%tie e!ea#h 0 e*%loato&

e!ea#h de!i"n

In #a!e of de!#i%tie e!ea#h. we know the %o+le$. we 'u!t hae to find the

!olution to the %o+le$ Geneall& de!#i%tie e!ea#h de!i"n i! a%%lied afte

e*%loato& e!ea#h design.

M"&h's '+ D"s%ri&i-" R"s"ar%h D"si)*

1. Survey

6 Inteiew!

7 ue!tionnaie!

8 Othe o+!eation!

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DATA COLLECTION

Thi! e%ot i! +a!ed %i$a& and !e#onda& data Pri%ary 5a"a i! #olle#ted +&

!ue& and %e!onal inteiew!

Sec$ndary da"a i! #olle#ted +& the !tud& of aiou! e%ot! The e%ot! !tudied

unde !e#onda& data

THE DATA SOURCE The data ha! +een taken fo$ two !ou#e!

-2 Pri%ary da"a !$#rce

The %i$a& data !ou#e ha! +een #olle#ted thou"h 2ue!tionnaie +&

Pe!onall& inteiewin" ea#h e!%ondent on a nu$+e of 2ueie! !tu#tued

in a 2ue!tionnaie

92 Sec$ndary da"a !$#rce

,e#onda& data wa! #olle#ted fo$ followin" !ou#e!

Pio e!ea#h e%ot!

/e+!ite!

Book!

Pe!onal #on!ultation

THE AREA OF .ORK

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The ine!ti"ation i! aound Baeill& ci"y The ea!on fo #hoo!in" thi! de!i"n i!

to "et e!%on!e! fo$ the indu!tie!

The e%ot i! the e!ult of a !#r/ey whi#h wa! undetaken

a fo$ Barei((y #it& The o+'e#tie! of the %o'e#t hae +een fulfilled +& "ettin"

e!%on!e the awaene!! of intenet +ankin" in Baeill& thou"h a %e!onal

Inteiew in the fo$ of a :#e!"i$nnaire

Anothe o+'e#tie of thi! %o'e#t ha! +een to "ettin" e!%on!e! of

u!in" the intenet +ankin" 0 awaene!! +ankin" %oli#ie! thou"h 2ue!tionnaie

The e!%on!e! aaila+le thou"h the 2ue!tionnaie! ae u!ed to

ealuate the intenet +ankin" and to know the e$%lo&ee! o%inion a+out the

+ankin" intenet %oli#ie!

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THE SAMPLE SI/E

The %a'le of roect reort is *++ eole fro' Bareilly. e 'ade an

-uestionnaire for the ersonal interview and analysis data for' the resonse

the eole a!out the internet !ankin services.The 'ethod of sa'lin is usin i.e. ando' %a'lin Method

for collection roect research data.

LIMITATION OF STUDY

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-,Thi! %o'e#t i! +a!ed on the $ethod of intenet +ankin" %oli#ie! and due

to #on!taint of ti$e i! not %o!!i+le to wok on all tool! and te#hni2ue! of intenet

%oli#ie!

69 The data #olle#tion i! al!o li$ited

79 Thi! %o'e#t e%ot i! +a!ed on $& own %e#e%tion and findin" !o it

#annot u!e fo "eneali=in" %u%o!e

89Data ae e*ta#ted fo$ aiou! e$%lo&ee! and !e#onda& !ou#e! !o

an& eo in the !tate$ent will !u+!e2uent affe#t the +ankin" !e#to R0,

%o#e!!

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Da&a A*a#$sis

;#e!3, 5$ y$# ha/e any Ban Acc$#n"<

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5) e!

6) No

C'*%#0si'*!1 B& thi! 2ue!tion. I #o$e to know that C@ %eo%le ae hain" the

+ank a##ount! +ut onl& 6 %eo%le ae not hain" +ank a##ount!

;#e!3, Which "y.e! $f acc$#n"! d$ y$# ha/e<

5) ,ain" aQ#

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6) 4uent aQ#

7) Fi*ed aQ#

C'*%#0si'*!1 An!wein" thi! 2ue!tion @ %eo%le ae hain" the !ain"

a##ount!. onl& : %eo%le ae hain" the #uent +ank a##ount! and 5: %eo%le

ae hain" the fi*ed de%o!it a##ount!

;#e!3, Which %e"h$d! d$ y$# #!e in "he +anin& !er/ice!<

5) Ban#h Bankin" Method

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6) Online Bankin" Method

C'*%#0si'*!1 B& a!kin" thi! 2ue!tion I #o$e to know 5 %eo%le ae ado%tin"

the taditional $ethod and C %eo%le ae u!in" the online Bankin" $ethod fo

u!e the +ank !ei#e! ie ATM . Online %a&$ent. #he2ue. daft fa#ilitie!

;#e!3, Which %$de! $f +anin& d$ y$# #!e<

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5) Ban#h i!it

6) ATM

7) Intenet Bankin"

8) Mo+ile %hone +ankin"

C'*%#0si'*!1 B& a!kin" thi! 2ue!tion I #o$e to know 6: %eo%le ae u!in" the

+an#h i!it. 8 %eo%le ae u!in" the ATM. 7 %eo%le ae u!in" the intenet

+ankin" and : %eo%le ae u!in" the $o+ile %hone +ankin"

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;#e!3, F$r 0ha" .#r.$!e d$ y$# #!e in"erne" +anin& <5) Fund! Tan!fe

6) Online %a&$ent

7) Balan#e en2ui&

C'*%#0si'*!1 An!wein" thi! 2ue!tion 8: %eo%le ae u!in" the fund tan!fe.

7: %eo%le ae u!in" the online %a&$ent and 6 %eo%le ae u!in" the +alan#e

en2ui& to u!e the intenet +ankin"

;#e!3, 5$ y$# #!e "he %$+i(e f#nd! "ran!fer faci(i"ie!25) e!

6) No

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C'*%#0si'*!1 An!wein" thi! 2ue!tion onl& 5 %eo%le ae u!in" the $o+ile

tan!fe fa#ilitie! +ut C %eo%le ae not u!in" the $o+ile tan!fe fa#ilitie!

;#e! 3, 5$ y$# #!e %$+i(e a(er"! !er/ice! <

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*) /es

0) 1o

C'*%#0si'*!1 An!wein" thi! 2ue!tion C: %eo%le ae u!in" the $o+ile alet!

!ei#e! fo tan!a#tion with +ank!

;#e!3, 0hich "y.e! $f +an card! d$ y$# #!e f$r .ay%en"!<

5) De+it #ad

6) 4edit #ad

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C'*%#0si'*!1 An!wein" thi! 2ue!tion C %eo%le ae u!e the ATM (de+it #ad)

Fo the %a&$ent! +ut onl& 5 %eo%le ae u!e the #edit #ad fo the %a&$ent

;#e!3 , 0hich "y.e! $f .r$+(e%! d$ y$# face f$r #!e "he $n(ine+anin&<

*) Technical errors

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0) %ecurity ro!le's

2) "rivacy ro!le's

C'*%#0si'*!1 An!wein" thi! 2ue!tion 7 %eo%le ae hain" the te#hni#al

eo!. 7 %eo%le ae hain" !e#uit& %o+le$! and 8 %eo%le ae hain"

%ia#& %o+le$! to u!in" the online +ankin"

;#e!3, Are y$# !a"i!fied 0i"h "he $n(ine +anin& !er/ice!<

5) e!

6) No

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C'*%#0si'*!1 An!wein" thi! 2ue!tion C; %eo%le ae !ati!fied fo$ online

+ankin" !ei#e! +ut 8 %eo%le ae not !ati!fied fo$ online +ankin" !ei#e!

SWOT Ana(y!i! $f In"erne" Banin&

The followin" ae the !ten"th. /eakne!! o%%otuni!t! and theat! of Intenet

Bankin" in India

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S"ren&"h

• A""e!!ion towad! deelo%$ent of the e*i!tin" !tandad! of +ank!

• ,ton" e"ulato& i$%a#t +& #ental +ank to all the +ank!

• Pe!en#e of intelle#tual #a%ital to fa#e the #han"e in i$%le$entation with

"ood 2ualit&

• Full& #o$%utei=ed and te#hno !a&

• A %e!on #an a##e!! hi! a##ount fo$ an&whee he i!

• A %e!on #an do +ankin" tan!a#tion! like fund! tan!fe to an& a##ount.

+ook ti#ket. +ill %a& at an& ti$e of the da&

Weane!!

• Hi"h +ank !ei#e #ha"e! All the +ank #ha"e! hi"hl& to the #u!to$e!

fo the !ei#e! %oided thou"h intenet +ankin"

• Poo te#hnolo"& infa!tu#tue

• ineffe#tie i!k $ea!ue!

• Ea!& A##e!! of intenet +ankin" a##ount +& won" %eo%le thou"h e$ail

id!

• /hen the !ee i! down the whole %o#e!! i! handi#a%%ed

O..$r"#ni"ie!

• In#ea!in" i!k $ana"e$ent e*%eti!e

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• Adan#e$ent of te#hnolo"ie!. !ton" a!!et +a!e would hel% in +i""e

"owth

• ,afet& of u!in" intenet +ankin" i! o+u!t. !o $oe intenet +ankin" u!e!

in futue

• The intenational !#o%e of intenet +ankin"

%oide! new "owth %e!%e#tie! and intenet

+u!ine!! i! a #atal&!t fo new te#hnolo"ie! and

new +u!ine!! %o#e!!e!

• Threa"!

•

Bank! %oide! all !ei#e! thou"h ele#toni#

#o$%utei=ed $a#hine! and thi! #eate!

%o+le$! to the le!! edu#ated %eo%le

• Ina+ilit& to $eet the additional #a%ital

e2uie$ent!

• Hu"e ine!t$ent in te#hnolo"ie!

• Intenet +ankin" will +e e%la#ed +& $o+ile

+ankin"

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Inference $f SWOT Ana(y!i!

/ith the "owth of intenet at a a%id %a#e and the

%eo%le1! ti$e #on!taint!. intenet +ankin" i! u!ed

widel& u!ed fo all the +ankin" tan!a#tion %u%o!e all

oe the wold Bankin" wokin" hou! i! not li$ited to

intenet +ankin" a! the +ankin" a##ount #an +e

a##e!!ed thou"hout the da&

Ad/an"a&e!

The adanta"e! of intenet +ankin" ae li!ted +elow

• Eli$inate! the u!e of %a%e and e%la#e! it with

#o$%ute !#een!

• No need to !tand in line at the +ank. +e#au!e all

&ou hae to do i! lo" on to the intenet a##e!!

&ou a##ount

• It i! !afe. ha!!le fee. !ae! hou! of ti$e a

$onth

• Geate ea#h to #u!to$e!

• ui#ke ti$e to $aket

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• A+ilit& to intodu#e new %odu#t! and !ei#e!

2ui#kl& and !u##e!!full&

• A+ilit& to unde!tand it! #u!to$e need!

• 4u!to$e! ae "ien a##e!! to info$ation

ea!il& a#o!! an& lo#ation

• Geate #u!to$e lo&alt&

• It i! #onenient

• Thee ae no "eo"a%hi#al +aie!

• Gettin" 2uatel& !tate$ent! fo$ the +ank.

tan!fein" fund! to out!tation

Why C$n!#%er! are n$" 8!in& In"erne"

Banin&

The!e ae the followin" ea!on wh& #on!u$e! ae not

u!in" intenet +ankin" in India

• Ri!k

• No %e#eied need

• La#k of knowled"e a+out the !ei#e

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• Ina##e!!i+ilit&

• La#kin" the hu$an tou#h

• Pi#in" #on#en!

• IT fati"ue

• Inetia

• Mana"eial i$%li#ation!

5iffic#("ie!

The!e ae all the followin" diffi#ultie! in Intenet

Bankin" in India

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• The RBI doe! not !till allow inte9+ank fund!

tan!fe thou"h the net !in#e the 4&+e law! ae

!till not in %la#e On#e allowed. thi! #ould %ae

the wa& fo !$ooth #a!h $ana"e$ent

• ,e#uit& al!o #ontinue! to e$ain a $a'o i!!ue!

e!%e#iall& in the #a!e of #o%oate. a! +ulk

tan!a#tion! ae done in a da&

• Banke! ae awae of the fa#t elia+le

tan!a#tion te#hnolo"& a! well a! $ana"e$ent

of the !e#uit& %e#e%tion! of #u!to$e! ae the

ke&! to !u##e!!

• The infa!tu#tual #o!t! of %oidin" !u#h

!ei#e! ae 2uite hi"h

• Li$ited #iteia in online tadin"

• Dela& in fund tan!fe

• /hen !ee down! the whole %o#e!!

handi#a%%ed

• Te#hni#al %o+le$! o##u !o$eti$e! whi#h

affe#t #u!to$e! +adl&

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• Late %o#e!!in" al!o !o$eti$e! in !o$e

!ei#e! #eate a hudle #au!in" dela&

• Late !e#uit& level in the service to cope with

hacking problem.

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Findin&

Of

Thi! "#dy


72/82

The %ain findin&! $f "he !"#dy are .re!en"ed here 0i"h*

• In thi! %o'e#t e%ot i find that C@ %eo%le ae hain" the diffeent +ank!

a##ount! fo u!in" the +ankin" !ei#e!.

• In this project report that @ %eo%le ae hain" the !ain" a##ount!. onl&

: %eo%le ae hain" the #uent +ank a##ount! and 5: %eo%le ae

hain" the fi*ed de%o!it a##ount! with tan!a#tion! into the +ank!

• In thi! %o'e#t e%ot that C: %eo%le ae u!in" the ATM #ad! fo the

%a&$ent

• In thi! %o'e#t e%ot I find that 7 %eo%le ae fa#in" the te#hni#al eo!

elated to the intenet +ankin"

• 2ue!tion C; %eo%le ae !ati!fied fo$ online +ankin" !ei#e! +ut 8

%eo%le ae not !ati!fied fo$ online +ankin" !ei#e!

• In the u!e! atio of intenet +ankin" ;: of #u!to$e! ae u!in" thi!

!ei#e

• Moe +ank! ae #onne#tin" to the an& !oftwae #o$%an& to unnin" the E9

+ankin" !ei#e In the!e !ei#e! the ,BI +ank! i! to% in !ei#e of E9

+ankin"


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• The !ei#e! that ae $o!tl& u!ed +& $a*i$u$ #u!to$e! ae

tan!a#tion!. online tadin". +ill %a&$ent. !ho%%in" et#

• The $ode of the #a!h de%o!it in +ank i! fo u!e to online tan!a#tion #a!h.

#he2ue 0 e9+ankin"

• Diffeent +ank! diffeent #ha"e on online !ei#e

• Althou"h thee i! !o$e feelin" of in!e#uit& al!o +ut !till due to the $ulti9

featue! !ei#e and +u!ine!! #la!! %efe it


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GGE TION

AND

RECOMMENDATION


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S#&&e!"i$n!

The followin" ae the !u""e!tion! fo the futhe i$%oe$ent of Intenet Bankin"

in India

• To %eent online +ankin" fo$ e$ainin" #u!to$e! to %o$%t thi!

!ei#e thou"h adeti!in" #o$%an&

• Afte e%aiin" thi! +a!i# defi#ien#&. +ank! $u!t en!ue that thei !ei#e i!

#o$%etitie

• Bank !hould %oide the !ei#e! in diffeent lan"ua"e!

• All the #o$%laint! felt +& the #u!to$e! !hould +e #on!ideed with

!eiou!ne!! and !olution +a!ed a%%oa#h to kee% the$ !ati!fied in lon"

un

• The +ank !hould e*tend thei tie9u% #onta#t! with othe aiou!

in!titution! whethe finan#ial o non9finan#ial fo #onenien#e of it!

#u!to$e!

• Bank !hould e*tend the te#hnolo"& whi#h i! u!ed in intenet +ankin" in

ode to e$oe the diffi#ultie!

• Bank! !hould +e %oidin" the %o%e "uideline fo intenet +ankin" u!e!

• Bank! !hould +e hain" the hi"h !e#uit& and %ia#& fo the intenet

u!e!


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Rec$%%enda"i$n!

Intenet +ankin" ha! +e#o$e a ne#e!!a& !uial wea%on and i! funda$entall&

#han"in" the +ankin" indu!t& woldwide Toda&. the #li#k of the $ou!e offe!

#u!to$e! +ankin" !ei#e! at a $u#h lowe #o!t and al!o e$%owe! the$ with

un%e#edented feedo$ in #hoo!in" endo! fo thei finan#ial !ei#e need!

The i!e of Intenet +ankin" i! edefinin" +u!ine!! elation!hi% with the

#u!to$e! The Intenational !#o%e of Intenet +ankin" %oide! new "owth

%e!%e#tie! and Intenet +u!ine!! i! a #atal&!t fo new te#hnolo"ie! and new

+u!ine!! %o#e!!e! The ea#h of Intenet +ankin" ha! a%idl& in#ea!ed due to

the Tele#o$$uni#ation Infa!tu#tue deelo%$ent in India


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ANNEX RE

Q E TIONNAIRE


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;#e!3, 5$ y$# ha/e "he Ban Acc$#n"<5) e!

6) No

;#e!3, Which "y.e! $f acc$#n"! d$ y$# ha/e<5) ,ain" aQ#

6) 4uent aQ#

7) Fi*ed aQ#

;#e!3, Which "y.e! %e"h$d! d$ y$# #!e in "he +anin&!er/ice!<5) Taditional Bankin" Method

6) Online Bankin" Method

;#e!3, Which %$de! $f +anin& d$ y$# #!e<

5) Ban#h i!it

6) ATM

7) Intenet Bankin"

8) Mo+ile %hone +ankin"

;#e!3, F$r 0ha" .#r.$!e d$ y$# #!e in"erne" +anin& <5) Fund! Tan!fe

6) Online %a&$ent

7) Balan#e en2ui&

;#e!3, 5$ y$# #!e "he %$+i(e f#nd! "ran!fer faci(i"ie!25) e!


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6) No

;#e! 3, 5$ y$# #!e %$+i(e a(er"! !er/ice! <

*) /es

0) 1o

;#e!3, 0hich "y.e! $f +an card! d$ y$# #!e f$r .ay%en"!<5) De+it #ad

6) 4edit #ad

;#e!3 , 0hich "y.e! $f .r$+(e%! d$ y$# face f$r #!e "he $n(ine+anin&<

*) Technical errors0) %ecurity ro!le's2) "rivacy ro!le's

;#e!3, Are y$# !a"i!fied $n(ine +anin& !er/ice!<5) e!

6) No


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BIBLLOGRAPHY

1Singh A.K. banking management

2 Flippo Edwin B. internet banking management

! "ha A.K. Indian banking s#stem

$ AS%&'A(A K banking re)orming 1**1

+ E,banking review IF-IA nv.

/ Internet 0google.com

*. &imes o) India dated 12,3 3

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