Final Report of Advertising

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    PREFACE

    I was lucky to get an opportunity to work in HUL Bhopal. Analysis of

    Advertising & Sales Prootion Plays iportant role in HUL! "arketing

    Strategy & Sales Prootion helps in achieves its goals.

    #he first section deals with Analysis of Advertising & Sales Prootion in this

    section! I have given a $rief conceptual e%planation to Advertiseent. It

    contains the definition! iportance & $enefits of Analysis of Advertising &

    Sales Prootion.

    #he second section of y report deals with a Introduction a$out HUL A$out its

    activities and operations! Products & Services ! etc. this section attepts to give

    detailed inforation a$out the copany and the nature of its functioning.

    Advertising prootes idea! goods and services. Although ost advertising is

    designed to help sell goods! it is $eing used increasingly to further pu$licinterest goals.

    Advertising is identifia$le with its sponsoring authority and advertiser. It

    discloses or identifies the source of opinions and ideas.

    'rgani(ations have now started reali(ing that the Advertising prootes idea!

    goods and services. Although ost advertising is designed to help sell goods! itis $eing used increasingly to further pu$lic interest goals.

    Advertising is identifia$le with its sponsoring authority and advertiser. It

    discloses or identifies the source of opinions and ideas. is the only way to

    increase organi(ational efficiency in ters productivity! )uality! profits and

    $etter custoer orientation.

    *

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    Analysis of Advertising & Promotional

    A!ERT"S"NG

    0

    C#APTER NO$%

    "NTRO'CT"ON

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    #he word ?Advertising has its origin fro a Latin word ?Adventure which

    eans to turn to. #he dictionary eaning of the word is ?to announce pu$licity

    or to give pu$lic concerned to a specific thing which has $een announced $y the

    advertiser pu$licity in order to infor and infl(en)e t*em +it* t*e ideas

    +*i)* t*e advertisement )arries.In $usiness world the ters in ainly used

    with reference to selling the product of the concern.

    #he advertising! as 6ones defines it is @a sort of achine ade ass production

    ethod of selling which suppleents the voice and personality of the individual

    salesan! such as anufacturing the achine suppleents the hands of the

    craftsan.@ It is thus a process of $uyingsponsoridentified edia space or tie

    in order to proote a product or an idea. 3ro a careful scrutiny of the a$ove

    definition! the following points eerge

    Advertising is a paid for and hence coercial in nature. #his any sponsored

    counication designed to influence $uyer $ehaviour advertising.

    Advertising is nonCpersonal. Unlike personal selling! advertising is done in a

    nonCpersonal anner through interediaries or edia whatever the for of

    advertiseent DSpoken! written or visualE. It is directed at a ass audience and

    not directed at the individual as in personal selling.

    Advertising prootes idea! goods and services. Although ost advertising is

    designed to help sell goods! it is $eing used increasingly to further pu$lic

    interest goals.

    Advertising is identifia$le with its sponsoring authority and advertiser. It

    discloses or identifies the source of opinions and ideas.

    Advertising thus is

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    *. Ipersonal

    1. A counication of ideas.

    0. Aied at ass audience

    9. By a paying sponsor.

    #he two fors of ass counication that are soething confused with

    advertising are pu$licity and propaganda. If we eliinate the eleents of the

    @paying sponsor@ D#he paid re)uireentE we would have the eleent of

    pu$licity left 3or pu$licity is technically speaking! advertiseent withoutpayent. In a siilar anner. If we eliinate the re)uireent of an @identified

    sponsor@! the resulting counication is propagandistic.

    It is iportant for us to ephasi(e that advertising ay involve the

    counication of ideas or goods of service. Fe are all aware that advertisingattepts to sell goods and services. But we ay overlook the ore iportant

    fact that it often sells ideas. Advertising ay persuade with inforationG it ay

    persuade with eotion ore fre)uently! it endeavours to persuade with soe

    i%ture of $oth.

    ,- Ele)troni) edia

    Advertisers use two types of edia to reach target consuers over the airwavesG

    radio or #.7.

    ,A- Radio /

    Advertisers using the ediu of radio ay also $e classified as ,ational or

    Local advertisers. #he radio is a proinent vehicle of advertising in our countryand accounts for a large su of the total advertising $udget.

    5

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    #he radio serves principally local rather than national or large regional arkets.

    "any sall advertisers use the radio. So do soe large organi(ations.

    Fhen #.7. $ecae a factor in the advertising scene! soe industry o$servers

    felt that radio advertising ight $ecoe insignificant or even disappear. #his

    has not $een so! for radio operators have responded to the challenge $y offering

    prograes that features usic etc. which appeal to local audience consuers

    have responded very favoura$ly to this approach. "oreover #7 does not have

    uch coverage in our country.

    ,B- Television /

    Late in India! a growing class of advertising edia has $een the #7. In our

    country! coercial advertising on #7 is severely liited $ecause $roadcast

    tiings are only in the evenings. #he #7 is a uni)ue co$ination tiing of

    sight and sound and achieves a deeper ipact than the other edia do. #his is

    particularly advantageous for advertisers whose product re)uire deonstration.

    #7 advertising offers advantage of ipact! ass coverage! repetition! fle%i$ility

    and prestigious. In our country not everyone has a #7 setG therefore it does not

    reach everyone. "oreover! in rural India where 8

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    #he print edia carry their assages entirely through the visual ode. #hese

    edia consist of newspapers! aga(ines and direct ail.

    ,A- Ne+s0a0er /

    A si1a2le s*are of t*e total advertising 2(dget is s0ent on advertising in

    ne+s0a0ers.,ewspapers in our country virtually reach ost of the hoes in

    the cities. Since newspapers are local! arketers can easily use the to reach

    particular arkets. #his selectivity is easily rigorous. Soe are in the twelveC

    hour range. 3ro the viewpoint of the advertiser! newspaper offers several

    advantage! they are local in content and appeal and provide opportunity for

    direct counication $etween a product and its local dealers or distri$utors.

    Because newspapers supply news! they offer an atosphere of factual

    inforation and of currency that ay $e favoura$le for soe advertising

    situations. Advertisers can reach a very $road audience through newspapers

    which offer great fle%i$ility. #he advertisers ay choose the specific area to $e

    covered and the advertiseent can $e placed in newspapers at very short notice

    as copared with other edia.

    ,B- aga1ines /

    "aga(ines are also ean of reaching different arket! $oth original and atinal

    and of general and specific interest. An organisation ay approach national

    arkets through such pu$lication as Business India! 3aina! Sportsweek! India

    #oday! Business Forld and 3ilfare. Soe arketers divide their arket on

    the $asis of such varia$le as age! educational level and interest aga(ines.

    "aga(ines are divided into those parts that serve $usiness! industrial consuers!

    ladies! sports etc. #he diversity of aga(ines is treendous. Soe offer news or

    together @:eneral Interest@ content to huge audience. 'thers are highly

    specialised! technical or even e%otic. In general! aga(ines offer advertiser the

    opportunity to reach highly selective audience.

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    #he priary advantage of aga(ine advertising are selectivity of arket

    targetsG )uantity reproduction long lifeG the prestige associated with soe

    aga(inesG and the e%tra service offered $y any pu$lications. #he )uality of

    aga(ines reproduction is usually high. /onsuers soetie keep individual

    copies for long period of tieG reread the or pass the on to other. Soe

    aga(ines have prestige value. #he arketer can cover national or large

    regional arkets at a low cost per contract Dper individual reachedE. "aga(ines

    generally offer highC)uality printing of advertiseent.

    ,iii- O'TOOR AN TRANS"T E"A

    ,A- O(tdoor Advertising /

    'utdoor advertising involves the use of sign and $illC$oards! posters or displays

    Dsuch as those that appear on a $uildings wallE and electric spectacular Dlarge!

    illuinated! soetie aniated sign and displayE. #he arketers ay purchase

    $ill$oards on the $asis of showings. A showing indicates the percentage of the

    total population of a particular geographic area that will $e e%posed to it during

    one onth period. #he highest showing is *++. Here the nu$er of $ill$oards is

    would attract appro%iately 5+ of the local population a$out 1+ ties during

    a onth. Sings are usually saller than $ill$oards and are erected and

    aintained $y the arketer rather than $y the advertising edia.

    #his for of advertising has the advantage of counication )uick and siply

    ideas of repetition and of the a$ility to proote products that are availa$le for

    sales. 'utdoor advertising is particularly effective in etropolitan and other can

    use this ediu to $ring the products to the attention of consuers or to

    reaining the of the product! while they are on shopping trips or area

    disposed towards shopping. Advertisers ay utili(e this ediu to

    econoically reach a large ass of people or sall local arkets.

    ,B- Trans0ort Advertising /

    =

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    #ransport advertising appears on the inside or outside of ta%is! $uses! railways

    and other odes of passenger transportation. "arketers ay use transit

    advertiseent to attain high e%posure to particular groups consuers on theory

    way to and fro work and tourists. -epeat e%posure is possi$le for a aority of

    the people in our country use pu$lic transport $asis. #ransport advertising is

    useful in reaching consuers at an advantageous point which they are

    e$arking on a shopping trip. #his ediu is a low cost ediu.

    SALES PROOT"ON

    According to the Aerican "arketing Association! Sales Prootion consists of

    those arketing activities other than personal advertising and pu$licity that

    stiulate consuer purchasing and dealer effectiveness! such as displays shows

    and e%positions! deonstration and various nonCrecurrent selling efforts not in

    the ordinary routine.

    Sales prootion activities are ipersonal and usually nonCrecurring and are

    directed at the ultiate consuers! industrial consuers and iddleen. #hese

    activities tend to suppleent the advertising and personal selling efforts.

    4%aples of sales prootion are free product saples! trading staps! store

    displays! preius! coupons and trade shows. 3or any organisations!

    including the arketers of food! toys and clothing! store displays are an

    iportant sales prootion device. isplay e%poses the prootion essages to

    consuers at the tie and place of purchase. Such e%posure is especiallyiportant for ites that are $ought on ipulse. ,uerous consuers products

    are purchased in stores that use selfCservice selling ethodJs. "arketers of such

    ites need effective display in order to distinguish their products fro those of

    their rivals.

    P'BL"C"T3

    ;

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    Pu$licity is a eans of prooting the ass arket and is siilar to advertising!

    e%cept that it is free! is found in the editorial portion of news edia and pertains

    to newsworthy events. #he ost coon type of pu$licity are news release

    Dalso know as press releaseE! photographs and feature stories. "arketers have

    less control over the nature of the pu$licity that their organisation and products

    receive than they have over their advertising! personal selling and sales

    prootions essages. Upon receiving a news release! for instance! the editor or

    $roadcast station prograe director ay choose to throw the release in the

    waste paper $asket! change the hording! or print or $roadcast it in the original

    for. #he disposition of the news release is entirely in the hands of the edia

    and cannot $e dictated $y the arketer. Pu$licity ay $e negative as well as

    positive. Soe products and $rands have received $ad pu$licityG for e%aple

    cigarettes! wings! artificial sweeteners have $een $randed unsafe or unhealthy in

    the pu$licity which they would rather have done without. "any a copanies

    and trade association officials attept to develop favoura$le working

    relationships! with the edia in order to iniise $ad pu$licity. #hey reali(e

    that such counications to the pu$lic ay have every adverse ipact upon

    the iage of the organisation.

    PERSONAL SELL"NG

    Personal selling consists of persons to counication $etween the sales persons

    and their prospects. Unlike advertising! it involves personal interactions

    $etween the sources and the destination. Advertising ais at grouping the

    shotgun approach! while personal selling ais at individuals the right approach.

    Sales persons are in the position to tailor their essages according to the uni)ue

    characteristics of each prospect. 3urther! $y o$serving and listening! sales

    persons receive iediate feed$ack on the e%tent to which their essages are

    getting across. If feed$ack indicates that the essage is not getting across! the

    sales person ay )uickly adust it or the ethod of its presentation.

    *+

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    Personal selling ay $e a very intense eans of prootion. /onsuers can

    easily leave the rooCduring a #7 coercial! ignore a store display. #he ost

    effective ethod of prootion pro$a$ly is to have sales person provided that

    the organisation has sufficient funds. #he ost effective ethod of prootion

    pro$a$ly is to have sales person call upon every target consuers! for any

    institutions! especially those that appeal to the ass arket! this would $e

    terri$ly inefficient. As a result! they eploy ass arketing techni)ues such as

    advertising! personal selling is very iportant in industrial arketing.

    P'BL"C RELAT"ONS

    "arketers engage in pu$lic relations in order to develop a favoura$le iage of

    their organisation and products oin the eyes of the pu$lic. #hey direct this

    activity to parties other than target consuers. #hese @other@ include the pu$lic

    at large la$our unions! the press and environental groups. Pu$lic relations

    activities include sponsoring! lo$$ying and using prootion essage to

    persuade e$ers of the pu$lic to take up a desired position. #he ter pu$lic

    relations refers to a firJs counication and relationships with the various

    sections of the pu$lic. #hese sections include the organisation custoers!

    suppliers! share holders! eployees! the governent! the general pu$lic and the

    society in which the organisation operates. Pu$lic relations prograe ay

    higher $e foral or inforal. #he critical point is that every organisation!whether or not it has a forali(ed Dorganised! prograe! should $e concerned

    a$out its pu$lic relations.

    A!ERT"S"NG EFFECT"!ENESS

    Advertising is an art not a science. 4ffectiveness of which cannot $e easured

    with a atheatical or epirical forula soe advertisers argue that

    advertising efforts go to waste! $ut every advertiser is keenly interested in

    **

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    easuring or in evaluation of ad. 4ffectiveness. #esting for the effectiveness of

    ad. will lead advertiseent testing ust $e done either $efore or after the ad has

    done in the edia. It is of two types! pretesting which is done $efore the ad. has

    $een launched and one is referred to as cost testing which is done $efore the ad.

    has $een launched and one is referred to as cost testing which is done after

    launching the advertising capaign. #he $asic purpose of advertising

    effectiveness is to avoid costly istakes! to predict the relative strength of

    alternative strength of alternative advertising strategies and to increase their

    efficiency. In easureent of ad. effectiveness feed $ack is always useful even

    if it costs soe e%tra e%penditure to the advertiser.

    Sales$Effe)t /

    /ounicationCeffect advertising research helps advertisers assess advertisingJs

    counication effects $ut reveals little a$out its sales ipact. Fhat sales are

    generated $y an ad that increases $rand awareness $y 1+ and $rand preference

    $y *+K

    AdvertisingJs sales effect is generally harder to easure than its counication

    effect. Sales are influenced $y any factors $esides advertising! such as the

    productJs features! price! availa$ility and copetitorsJ actions. #he fewer or

    ore controlla$le these other factors are! the easier it is to easure advertisingJs

    effect on sales. #he sales ipact is easiest to easure in directCarketingJs

    effect on sales. #he sales ipact is easiest it is to easure in directCarketingsituations and hardest easure in $rand or corporateCiageC$uilding

    advertising.

    PROGRESS TESTS

    #hese assess the various stages of $uyer awareness! preference! $uying intention

    and the actual purchase in relation to ad. effort. #hey are called sales effect

    tests.

    *1

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    eas(ring Sales Res0onse to Advertising /

    #hough increase in sales in the true easure of advertising effectiveness! in

    reality it is difficult to easure the increase that is due to a particular

    advertiseent. It is rather difficult to correlate the response in sales with the

    advertising prograe. However! a few ethods have $en discalled in the

    following paragraphs which are generally used to easure the sales response to

    advertising.

    T*e Neta00s et*od /

    #he ter ,etapps has $een fraed fro the ter netCadCproduceCpurchases.

    #his ethod! which has $een developed $y aniel Starch and Staff copany!

    re)uires the easureent of $oth readers and nonCreaders who purchased and

    who did not purchase the $rand under investigation. #he netapps ethod is

    useful in the relative easureent of the salesCeffectiveness of various

    advertising approaches. But the ethod is su$ect to a high level of false

    reporting and open to interviewer $ias. "oreover! we have considered

    advertising influence as the only factor which results in a purchase. #here ay

    $e! and often are! other varia$les which affect purchases.

    Sales Res(lts Tests /

    #he additional sales generated $y the ads are recorded! taking several routes.

    Past Sales $efore the ad and sales after the ad are noted. #he difference is

    attri$uted to ad ipact.

    *0

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    /ontrolled 4%perient In e%periental arket! any one eleent of arketing

    i% is changed. It is copared with the sales of another siilar arket. #he

    eleentJs presence o$servance is a reason for difference in sales.

    Instead of two arkets! the e%perient can $e carried on the two groups of

    consuers.

    #he inventory audit is dealers inventory $efore and after the ad is run.

    Attit(de Tests

    #his is an indirect easureent of the postCtesting effects of ads on attitudes

    towards the advertised product or $rands. #he change in attitude as a result of

    advertising is assessed. #he assuption is that favoura$le attitude towards the

    product ay lead to purchases.

    "ost ads are designed to either reinforce or change e%isting attitudes. Anattitude is a favoura$le or unfavoura$le feeling a$out a product.

    *9

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    *5

    C#APTER NO$%

    COPAN3

    PROF"LE

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    "ntrod()tion to #'L

    Hindustan Unilever Liited DHULE is IndiaJs largest 3ast "oving /onsuer

    :oods /opany! touching the lives of two out of three Indians with over 1+

    distinct categories in Hoe & Personal /are Products and 3oods & Beverages.

    #he copanys #urnover is -s. *8!510 crores Dfor the financial year 1++; C

    1+*+E

    HUL is a su$sidiary of Unilever! one of the worlds leading suppliers of fast

    oving consuer goods with strong local roots in ore than *++ countries

    across the glo$e with annual sales of a$out 9+ $illion in 1++; Unilever has

    a$out 51 shareholding in HUL.

    Hindustan Unilever was recently rated aong the top four copanies glo$ally

    in the list of M:lo$al #op /opanies for LeadersN $y a study sponsored $y

    Hewitt Associates! in partnership with 3ortune aga(ine and the -BL :roup.

    #he copany was ranked nu$er one in the AsiaCPacific region and in India.

    #he ission that inspires HULJs ore than *5!+++ eployees! including over

    *!9++ anagers! is to help people feel good! look good and get ore out of life

    with $rands and services that are good for the and good for others. It is aission HUL shares with its parent copany! Unilever! which holds a$out 51

    of the e)uity.

    O(r vision

    Unilever products touch the lives of over 1 $illion people every day O whether

    thatJs through feeling great $ecause theyJve got shiny hair and a $rilliant sile!

    *

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    keeping their hoes fresh and clean! or $y enoying a great cup of tea!

    satisfying eal or healthy snack.

    A )lear dire)tion

    #he four pillars of our vision set out the long ter direction for the copany O

    where we want to go and how we are going to get there

    Fe work to create a $etter future every day

    Fe help people feel good! look good and get ore out of life with $rands

    and services that are good for the and good for others.

    Fe will inspire people to take sall everyday actions that can add up to a

    $ig difference for the world.

    Fe will develop new ways of doing $usiness with the ai of dou$ling

    the si(e of our copany while reducing our environental ipact.

    FeJve always $elieved in the power of our $rands to iprove the )uality of

    peoples lives and in doing the right thing. As our $usiness grows! so do our

    responsi$ilities. Fe recognise that glo$al challenges such as cliate change

    concern us all. /onsidering the wider ipact of our actions is e$edded in our

    values and is a fundaental part of who we are.

    Brands

    *8

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    Food 2rands

    HUL is one of Indias leading food copanies. 'ur passion for understanding

    what people want and need fro their food C and what they love a$out it C

    akes our $rands a popular choice

    Broo4e Bond 5 Roses

    Playful $anter! a little ischief! serious conversation theres no tie for

    young couples like the tie spent sharing a cup of 0 -oses.

    Anna0(rna

    Partnering with the o in nurturing her dreas! Annapurna Atta is aied at

    helping her provide wholesoe tasty nutrition to her faily.

    Red La2el

    Indias favourite cup of tea! the great taste of -ed La$el $rings people closertogether and strengthens relationships.

    *=

    http://www.hul.co.in/brands/foodbrands/3Roses.aspxhttp://www.hul.co.in/brands/foodbrands/Annapurna.aspxhttp://www.hul.co.in/brands/foodbrands/RedLabel.aspxhttp://www.hul.co.in/brands/foodbrands/RedLabel.aspxhttp://www.hul.co.in/brands/foodbrands/Annapurna.aspxhttp://www.hul.co.in/brands/foodbrands/3Roses.aspxhttp://www.hul.co.in/brands/foodbrands/3Roses.aspxhttp://www.hul.co.in/brands/foodbrands/Annapurna.aspxhttp://www.hul.co.in/brands/foodbrands/RedLabel.aspx
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    Broo4e Bond Taa1a

    Brooke Bond #aa(a lifts e and unshackles y ind! allowing e to see and

    reali(e possi$ilities.

    Ta6 a*al

    Brooke Bond #a "ahal is an e%clusive selection of teas for the discerning

    consuer.

    Bru

    4k cup Bru aur ood $an ae

    7issan

    Fith Qissan! good food is loved not shovedR

    *;

    http://www.hul.co.in/brands/foodbrands/Taaza.aspxhttp://www.hul.co.in/brands/foodbrands/TajMahal.aspxhttp://www.hul.co.in/brands/foodbrands/Bru.aspxhttp://www.hul.co.in/brands/foodbrands/Kissan.aspxhttp://www.hul.co.in/brands/foodbrands/Kissan.aspxhttp://www.hul.co.in/brands/foodbrands/Bru.aspxhttp://www.hul.co.in/brands/foodbrands/TajMahal.aspxhttp://www.hul.co.in/brands/foodbrands/Taaza.aspxhttp://www.hul.co.in/brands/foodbrands/Taaza.aspxhttp://www.hul.co.in/brands/foodbrands/TajMahal.aspxhttp://www.hul.co.in/brands/foodbrands/Bru.aspxhttp://www.hul.co.in/brands/foodbrands/Kissan.aspx
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    7norr

    Qnorr helps failies ake eal ties special! nutritious! tasty and healthy.

    7+ality 8all9s

    A good honest scoop of daily pleasure.

    Li0ton

    Lipton has a range of vitality teas that truly encopass the goodness of tea.

    #ome )are 2rands

    HUL has a diverse portfolio of $rands offering hoe care solutions for illions

    of consuers across India.

    1+

    http://www.hul.co.in/brands/foodbrands/Knorr.aspxhttp://www.hul.co.in/brands/foodbrands/KwalityWalls.aspxhttp://www.hul.co.in/brands/foodbrands/lipton.aspxhttp://www.hul.co.in/brands/homecarebrands/ActiveWheel.aspxhttp://www.hul.co.in/brands/foodbrands/lipton.aspxhttp://www.hul.co.in/brands/foodbrands/KwalityWalls.aspxhttp://www.hul.co.in/brands/foodbrands/Knorr.aspxhttp://www.hul.co.in/brands/foodbrands/Knorr.aspxhttp://www.hul.co.in/brands/foodbrands/KwalityWalls.aspxhttp://www.hul.co.in/brands/foodbrands/lipton.aspx
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    A)tive 8*eel

    Active Fheel de @"ehnat se Aa(adi@ 3reedo fro painful & tiring laundry

    Cif

    /ifC the $est cleaner to let you shine.

    Comfort

    #he worlds largest fa$ric conditioner $rand.

    ome:

    #he sheer power of oe% $leach gives you the confidence you need!

    eradicating all known gers.

    1*

    http://www.hul.co.in/brands/homecarebrands/ActiveWheel.aspxhttp://www.hul.co.in/brands/homecarebrands/Cif.aspxhttp://www.hul.co.in/brands/homecarebrands/Comfort.aspxhttp://www.hul.co.in/brands/homecarebrands/Domex.aspxhttp://www.hul.co.in/brands/homecarebrands/Rin.aspxhttp://www.hul.co.in/brands/homecarebrands/Domex.aspxhttp://www.hul.co.in/brands/homecarebrands/Comfort.aspxhttp://www.hul.co.in/brands/homecarebrands/Cif.aspxhttp://www.hul.co.in/brands/homecarebrands/ActiveWheel.aspxhttp://www.hul.co.in/brands/homecarebrands/Cif.aspxhttp://www.hul.co.in/brands/homecarebrands/Comfort.aspxhttp://www.hul.co.in/brands/homecarebrands/Domex.aspx
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    Rin

    -in provides ?$est in class whiteness which is deonstra$le.

    S(nlig*t

    Sunlight is a color care $rand

    S(rf E:)el

    :iving your kids the freedo to get dirty and e%perience life! safe in the

    knowledge that Surf 4%cel will reove those stains

    !im

    /reated in *==5! the 7i $rand is still innovating and using the agic of

    natural ingredients to create un$eata$le results over a hundred years late

    11

    http://www.hul.co.in/brands/homecarebrands/Rin.aspxhttp://www.hul.co.in/brands/homecarebrands/Sunlight.aspxhttp://www.hul.co.in/brands/homecarebrands/SurfExcel.aspxhttp://www.hul.co.in/brands/homecarebrands/Vim.aspxhttp://www.hul.co.in/brands/homecarebrands/Vim.aspxhttp://www.hul.co.in/brands/homecarebrands/SurfExcel.aspxhttp://www.hul.co.in/brands/homecarebrands/Sunlight.aspxhttp://www.hul.co.in/brands/homecarebrands/Rin.aspxhttp://www.hul.co.in/brands/homecarebrands/Sunlight.aspxhttp://www.hul.co.in/brands/homecarebrands/SurfExcel.aspxhttp://www.hul.co.in/brands/homecarebrands/Vim.aspx
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    Personal )are 2rands

    'ur personal care $rands! including A%e! ove! Lu%! PondJs! -e%ona and

    Sunsilk! are recognised and love $y consuers across India. #hey help

    consuers to look good and feel good O and in turn get ore out of life.

    Avian)e

    Aviance ena$les woen actuali(e their uni)ue potential through e%pert

    custoi(ed $eauty solutions.

    A:e

    A%e with Best uality 3ragrance

    LE!ER Ay(s* T*era0y

    L474- Ayush ais to help a new generation of Indians rediscover everyday

    health and vitality through custoi(ed Ayurvedic solutions.

    10

    http://www.hul.co.in/brands/personalcarebrands/Aviance.aspxhttp://www.hul.co.in/brands/personalcarebrands/Axe.aspxhttp://www.hul.co.in/brands/personalcarebrands/LEVERAyushTherapy.aspxhttp://www.hul.co.in/brands/personalcarebrands/LEVERAyushTherapy.aspxhttp://www.hul.co.in/brands/personalcarebrands/Axe.aspxhttp://www.hul.co.in/brands/personalcarebrands/Aviance.aspxhttp://www.hul.co.in/brands/personalcarebrands/Aviance.aspxhttp://www.hul.co.in/brands/personalcarebrands/Axe.aspxhttp://www.hul.co.in/brands/personalcarebrands/LEVERAyushTherapy.aspx
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    Bree1e

    Bree(e! with the goodness of glycerine gives soft! fragrant and sooth skin.

    Clear

    ,ew /lear with 4ssential 'ils! guarantees Tero dandruff and leaves your hair

    feeling fa$ulous.

    Clini) Pl(s

    /linic Plus is Indias largest selling shapoo and has won the trust the illions

    of failies across India.

    Close(0

    19

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    3reshness that $rings you /loser

    ove

    ove stands for real $eauty. All around the world! ove is aking real woen

    feel ore $eautifulR

    Fair & Lovely

    "ore than 0+ years ago! a uni)ue $rand was $orn. Frapped within a hu$le

    lavender tu$e! it went on to $ecoe the Forlds ,o.* 3airness crea.

    #amam

    Holistic skin care e%periences perfected over the ages to deliver healthy!

    $eautiful skin

    15

    http://www.hul.co.in/brands/personalcarebrands/Dove.aspxhttp://www.hul.co.in/brands/personalcarebrands/FairAndLovely.aspxhttp://www.hul.co.in/brands/personalcarebrands/Hamam.aspxhttp://www.hul.co.in/brands/personalcarebrands/Lakme.aspxhttp://www.hul.co.in/brands/personalcarebrands/Hamam.aspxhttp://www.hul.co.in/brands/personalcarebrands/FairAndLovely.aspxhttp://www.hul.co.in/brands/personalcarebrands/Dove.aspxhttp://www.hul.co.in/brands/personalcarebrands/Dove.aspxhttp://www.hul.co.in/brands/personalcarebrands/FairAndLovely.aspxhttp://www.hul.co.in/brands/personalcarebrands/Hamam.aspx
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    La4me

    Lake is an ally to the Indian Foan and inspires her to e%press her uni)ue

    $eauty and sensuality. #hus! ena$ling her to reali(e the potency of her $eauty.

    Life2(oy

    Life$uoy is availa$le in ultiple variants in soaps and specialist forats such as

    li)uid handwash! catering to the entire faily.

    Liril

    Awaken! and enliven your senses with a Liril $ath.

    L(:

    Lu% $elieves in passion for $eauty. It continues to $e a favorite with generations

    of users for a sensuous e%perience of lu%ury.

    1

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    18

    C#APTER NO$%

    OB;ECT"!E

    OF ST'3

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    OB;ECT"!E OF T#E ST'3

    PR"AR3 OB;ECT"!E

    #o study the Analysis 'f Advertising & Prootional In HUL.

    #o know a$out the iportance of Advertising & Prootional in HUL.

    SECONAR3 OB;ECT"!E

    #o find out the custoer satisfaction regards HUL.

    #o find out the Awareness of /ustoer a$out Products in HUL.

    1=

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    1;

    C#APTER NO$%