FINAL REPORT FOR CIRPcent.mas.bg.ac.rs/tqm/2009/images/Data/4th IWC TQM 2007... · 2016-09-07 ·...

University of Belgrade – Mechanical Engineering Faculty

Laboratory for Production Metrology and TQM

FINAL REPORT FOR CIRP:

4th International Working Conference

“TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT

APPROACHES” was held 27th – 30th May, 2007, Belgrade, Serbia.

Report prepared by:

Professor Dr. Vidosav D. MAJSTOROVIC Conference Chairman

CIRP member support Prof. Dr. Laslo Monostori

Belgrade, 15th July 2007.

Fourth International Working Conference “ Total Quality Management - Advanced snd Intelligent Approaches“, 27th – 30th May 2007, Belgrade

Final report for CIRP, July 2007 - Prof. Dr. V. Majstorovic

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C O N T E N T S

I. General data ____________________________________________________ 3 II. Paper sessions __________________________________________________ 3 Appendix I: Lists of titles and authors and sessions chairmen ______________ 7 III. Concluding notes ______________________________________________ 17 IV. ROUND TABLES / FACTORY VISIT WAS HELD ON 4th IWC TQM 2007 ___ 18 Appendix II. Special edition International Journal “ TOTAL QUALITY MANAGEMENT & EXCELLENCE“ ________________________________ 20 Appendix III. 5th International Working Conference - FIRST ANNOUNCEMENT - CALL FOR PAPERS, PRESENTATIONS AND PARTICIPATION _____ 31



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I. General data: 1. Name of the Conference: 4th International Working Conference: “ Total Quality

Management – Advanced and Intelligent Approaches “ 2. Date and place: 27th – 30th May, 2007, Belgrade, Serbia 3. Number of participants: 312 from 25 countries (Austria, Argentina, Bulgaria,

Canada, Croatia, Cyprus, Germany, Hungary, France, England, Slovenia, Italia, Macedonia, Greece, Japan, Montenegro, Macedonia, The Netherlands, New Zeland, Portugal, Romania, Republika Srpska, Ukraine, USA, Serbia).

II. Paper sessions: 1. Number of papers received: 67 2. Number of papers accepted: 48 3. Number of papers presented: 44 4. Number of sessions and names: 1 Opening Plenary Session, 2 Plenary Sessions,

7 Paper Sessions, 2 Workshops and 2 Round Tables Discussion. CONFERENCE PLAN 27th May, 2007 / Sunday 16:00 – 17:30 Registration on reception desk (first floor) in House of Syndicate, (Main entrance - Square Nikola Pašić), str. Dečanska 14, Belgrade. 17:00 Welcome Cocktail in House of Syndicate, (Main entrance - Square Nikola Pašić), str. Dečanska 14, Belgrade / Club Promotion (ground level). 19.00 Round Table Disscussion 1: The Convergence/Divergence of Quality or The Future of Quality ? – Siemens d.o.o. Beograd, str. Omladinskih Brigada 21/III, Belgrade, (Panelists: Dr. Pat Townsend, Prof. Dr. Vidosav Majstorovic, M. Sc. Miodrag Vuković, Prof. Dr. Ton Wiele, Prof. Dr. Herbert Osanna, Mrs. Dr. Margaret Ronny, Dr. Rob Peddle, Mrs. Prof. Dr. Lidia Galabova, Dr. Sheps Isaac, Prof. Dr. Shinji Naruo, Miss Dr. Laura Catellani). . 28th May, 2007 / Monday 09:00 – 10.30 Opening Ceremony and Plenary Presentation - Palace of Syndicate, Hall 2 (first floor) - Square Nikola Pašić, Belgrade. 10:30 – 11:30 Cocktail - Palace of Syndicate, Club Promotion (ground level), Square Nikola Pašić, Belgrade.



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11:30 – 13:30 Opening Plenary Session: Advanced vision of TQM - Palace of Syndicate, Hall 2 (first floor) - Square Nikola Pašić, Belgrade. 13:30 – 14:30 Break 14:30 – 16:00 Parallel Sessions (3) - Palace of Syndicate, (Main entrance - Square Nikola Pašić), str. Dečanska 14, Belgrade / Hall 2 (first floor), Hall 3 (first floor), Hall 4 (ground level). IWC TQM 2007 / Session 3 - Hall 2 / QM/TQM New Approaches IWC TQM 2007 / Session 4 – Hall 3 / World Class Performances IWC TQM 2007 / Session 5 – Hall 4 / Organizational Excellence 16:00 – 16:30 Coffee break - Club Promotion (ground level). 16:30 – 18:00 Parallel Sessions (3) - Palace of Syndicate, (Main entrance - Square Nikola Pašić), str. Dečanska 14, Belgrade / Hall 2 (first floor), Hall 3 (first floor), Hall 4 (ground level). IWC TQM 2007 / Session 6 - Hall 2 / Intelligent Metrology in Manufacturing IWC TQM 2007 / Session 7 – Hall 3 / Special Session / Workshop – Corporate Social Responsibility – Dr Rob Peddle, The HPO Group Ltd, UK. IWC TQM 2007 / Session 8 – Hall 4 / Business Process Improvement 20:00 IWC TQM 2007 / Conference Dinner (informal). 29th May, 2007 / Tuesday 08:00 – 11:00 Registration on reception desk in Palace of Syndicate, Hall 2 (first floor), Square Nikola Pašić, Belgrade. 08:00 – 17:30 Factory visit and excursion tours – Metalac Company, Gornji Milanovac and Temple King Petar I, Topola. 09:00 – 10.30 Parallel Sessions (2) - Palace of Syndicate, (Main entrance - Square Nikola Pašić), str. Dečanska 14, Belgrade / Hall 2 (first floor), Hall 3 (first floor). IWC TQM 2007 / Session 9 - Hall 2 / Second Balkan Conference on Quality / 3rd Balkan Quality Forum - THE BALKAN AS A REGION OF QUALITY IWC TQM 2007 / Session 10 – Hall 3 / Young PhD researchers 10:30 – 11:30 Coffee break - Club Promotion (ground level). 11:30 – 13:00 Session 11 - Palace of Syndicate, (Main entrance - Square Nikola Pašić), str. Dečanska 14, Belgrade / Hall 3 (first floor).



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IWC TQM 2007 / Session 11 – Hall 3 - Special Session / Workshop - Advanced Quality Concept (CQP) – Dr. Pat Townsend, President, Townsend & Gebhardt, USA. 20.00 Round Table Disscussion 2: Advanced model of QMS assessment – Business assurance – Union of Engineers and Technicians of Serbia, Kneza Milosa 9, third floor, Belgrade, (Panelists: M. Sc. Milan Ivanović, Prof. Dr. Vidosav Majstorovic, Prof. Dr. Ton Wiele, Prof. Dr. Herbert Osanna, Mrs. Dr. Margaret Ronny, Dr. Pat Townsend, Dr. Rob Peddle, Dr. Angeli Ioannis, Mrs. Prof. Dr. Lidia Galabova, Dr. Sheps Isaac, Prof. Dr. Shinji Naruo, Prof. Dr. Pavel Castka, Dr. Salah Deeb, Dr. Andreas Ioannides, Liliana Nitu, Miss. Dr. Laura Catellani, Mr Zoran Peendic). 30th May, 2007 / Wednesday 12:30 – 13:30 Closing Plenary Presentation and Session and accept of IWC TQM / Convention Declaration - House of Syndicate, Hall 2 (first floor), Square Nikola Pašić, Belgrade. SPECIAL PRESENTATION: QUALITY RISK MANAGEMENT IN THE REGULATED ENVIRONMENT, Chris BURGESS, Burgess Consultancy, UK. 13:30 – Farewell Cocktails in Club Promotion (ground level). 5. Time reserved for each paper: 30 minutes for Keynote papers and 20 minutes for

other papers 6. Time reserved for discussion: 10 minutes for Keynote paper and 5 minutes for

other papers 7. Attendance to sessions: Average 85 participants per papers session 8. Members of Scientific Committee International Program Committee: Honorary Chairs: Prof. Dr. G. Arndt (Au), M. Debenham (UK), Prof. Dr. L. Monostori (H), Prof. Dr. H. Osanna (A), Prof. Dr. T. Pfeifer (G), Prof. Dr. G. Sohlenius (S), Prof. Dr. H. VanBrussel (B), Prof. Dr. A. Weckenmann (G), Prof. Dr. A. van der Wiele (Nl). Conference Chair: Prof. Dr. V. Majstorovic (Ser). Members: Prof. Dr. B. Ačko (Sl), Prof. Dr. H. Bley (G), Prof. Dr. P. Bertok (Au), Prof. Dr. M. Bobrek (BiH), Prof. Dr. P. Bojanić (Ser), Prof. Dr. C. Bouzakis (Gr), Prof. D. Brissaud (F), (Miss) Dr. Eng. L. Catellani (I), Prof. Dr. G. Chryssolours (Gr), Prof. Dr. K. Cho (K), Prof. Dr. P. Cunha (Po), Prof. Dr. L. DeChiffre (Dk), B. Dimitrijević (Ca),



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Prof. Dr. J. Duflou (Be), Dr. C. Evans (USA), (Mrs) Prof. Dr. A. Fisher (Is), Prof. Dr. G. Halevi (Is), Prof. Dr. T. Hardjono (Nl), Prof. Dr. S. Ho (HK), Prof. Dr. J. Hodolič (Ser), Dr. R. Isaksson (S), MSc. M. Ivanović (Ser), B. Jouslin (B), Prof. Dr. J. Jedrzejewski (Pl), Prof. Dr. Z. Katz (SA), (Mrs) Prof. Dr. A. Kjellberg (S), Prof. Dr. J. P. Kruth (Be), Prof. Dr. A. Kusiak (USA), (Mrs) Prof. Dr. N. Majkić-Singh (Ser), Prof. Dr. G. Maropoulos (UK), Prof. Dr. V. Milačić (Ser), Prof. Dr. P. Molnar (H), Prof. Dr. G. Morel (F), Prof. Dr. S. Nof (USA), (Mrs) L. Nitu (Ro), S. Olivas (Sp), Dr. G. Pegs (UK), (Mrs) Prof. Dr. S. Pejšić-Tarle (Ser), MSc. Z. Pendić (Ser), (Miss) MSc. T. Sibalija (Ser), F. Steer (UK), Prof. Dr. M. Soković (Sl), Prof. Dr. D. Stanivuković (Ser), Prof. Dr. V. Stoiljković (Ser), Dr. L. Sukarma (In), Prof. Dr. R. Teti (I), Prof. Dr. J. Rogerson (UK), MSc. S. Živković (Ser), Dr. V. Yagodzinsky (U), Prof. Dr. S. Yamada (J), (Mrs) Prof. Dr. G. Ušćebrka (Ser). Note: Bolded name are CIRP member Sponsored by: International Institution for Production Engineering Research (CIRP), Paris, France. Co – sponsored by: Japanese Union of Scientits and Engineers (JUSE), Tokyo, Japan. European Organization for Quality (EOQ), Brusssels, Belgium. European Foundation for Quality Management (EFQM), Brussels, Belgium. American Society for Quality (ASQ), Milwoku, USA. International Measurement Confederation (IMEKO), Budapest, Hungary.

Organized by Mechanical Engineering Faculty, Laboratory for Production Metrology and TQM, Belgrade, Serbia.

9. Members of the Organizing Committee: Prof. Dr. V. Majstorovic, T. Stojiljkovic, G.

Dojcinovic 10. Short description of the paper reviewing procedure: This procedure was based

on CIRP evolution form



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Appendix I: Lists of titles and authors and sessions chairmen: DETAILED PROGRAM 27th May, 2007 / Sunday 16:00 – 17:30 Registration on reception desk (first floor) in House of Syndicate, (Main entrance - Square Nikola Pašić), str. Dečanska 14, Belgrade. 17:00 Welcome Cocktail in House of Syndicate, (Main entrance - Square Nikola Pašić), str. Dečanska 14, Belgrade / Club Promotion (ground level). 19.00 Round Table Disscussion 1: The Convergence/Divergence of Quality or The Future of Quality ? – Siemens d.o.o. Beograd, str. Omladinskih Brigada 21/III, Belgrade 28th May, 2007 / Monday 09:00 – 10.30 Opening Ceremony and Plenary Presentation - Palace of Syndicate, Hall

2 (first floor) - Square Nikola Pašić, Belgrade. • Opening addresses • Awards • Opening Plenary Presentation - GLOBAL INTERNATIONAL COOPERATION

OF COLLABORATING SMALL AND MEDIUM SIZED ENTERPRICES TO ACHIEVE TOTAL QUALITY MANAGEMENT, Keynote paper, Prof. Dr. H. Osanna, Prof. Dr. M. Durakbasa, Prof. Dr. M. Bauer, Dr. L. Kraeuter, Vienna University of Technology - TU-Wien, Vienna, Austria, National University of Lomas Zamora, Bunenos Aires, Argentina.

10:30 – 11:30 Cocktail - Palace of Syndicate, Club Promotion (ground level), Square Nikola Pašić, Belgrade.

11:30 – 13:30 Opening Plenary Session: Advanced Vision of TQM - Palace of Syndicate, Hall 2 (first floor) - Square Nikola Pašić, Belgrade.

Chairmen: Prof. Dr. Ton van der Wiele, Erasmus University Rotterdam, Rotterdam, The Netherlands. Prof. Dr. Herbert Osanna, Vienna University of Technology, Vienna, Austria. Dr. Margaret Ronney, IQA, London, England. Dr. Pat Townsend, President, Townsend & Gebhardt, USA. Dr. Peddle, Rob, The HPO Group Ltd, UK. Prof. Dr. Shinji NARUO, Tokyo University, Tokyo, Japan.



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Prof. Dr. Vidosav D. Majstorović, Faculty of Mechanical Engineering, Belgrade University, Belgrade, Serbia. Keynote Speakers: 1. FROM QUALITY MANAGEMENT TOWARDS OPERATIONAL RISK MANAGEMENT, Keynote paper, Prof. Dr. Ir. Ton van der Wiele, MCM, Dr. Jos van Iwaarden, Erasmus University Rotterdam, The Netherlands. 2. EDUCATED AND CERTIFIED METROLOGY PERSONNEL AS BASIS OF TQM IN INDUSTRY, Keynote paper, Prof. Dr. H. Osanna, Prof. Dr. M. Durakbasa, L. Kräuter, E. Güclü, Department for Interchangeable Manufacturing and Industrial Metrology, Vienna University of Technology - TU-Wien, Austria. 3. BODY OF QUALITY KNOWLEDGE, Keynote paper, Dr. Margaret Ronney, IQA, London, England. 4. LEADERSHIP: NECESSARY FOR QUALITY, Keynote paper, Dr. Pat Townsend, President, Townsend & Gebhardt, USA. 5. EMBEDDING QUALITY INTO BUSINESS MANAGEMENT, Keynote paper, Rosam, I.1; Dr. Peddle, Rob, 1 and Castka, P.2, 1 The HPO Group Ltd, UK, 2 University of Canterbury, New Zealand. 6. RETAIL INNOVATION WITH IT AND HUMAN INTELLIGENCE (CONVENIENCE STORE’S CHALLENGE: SEVEN-ELEVEN JAPAN CO., LTD), Keynote paper, Prof. Dr. Shinji NARUO, Tokyo University, Tokyo, Japan also Visiting Professor of The University of Bucharest, Business and Administration Faculty, Romania. 7. LEVELS OF EXCELLENCE, Keynote paper, Prof. Dr. Vidosav Majstorović, Mechanical Engineering Faculty, Belgrade, Serbia. 13:30 – 14:30 Break

14:30 – 16:00 Session 3 Palace of Syndicate / Hall 2 (first floor). Session 3 - QM/TQM New Approaches

Chairmen: Ass. Prof. Dr. Peter Kuhlang, Technical University of Vienna, Institute of Management Science, Austria. M.Sc. Milan IVANOVIĆ, Lloyd’s Register d.o.o., Novi Beograd, Serbia. Sheps Isaac, PhD, Chief Executive Officer, Carlsberg - South East Europe (Bulgaria,Croatia, Serbia, Bosnia & Herzegovina, Montenegro). R. Pendić, M.Sc. Student – Erasmus School of Economics, Erasmus University, Rotterdam, The Netherlands.



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Prof. Dr. P. Castka, Department of Management, University of Canterbury, Christchurch, NZ. 1. THE QUICK SCAN – A NEW APPROACH TO TQM-ASSESSMENT, Introduction paper, Ass.Prof. Dr.Peter Kuhlang, Univ.-Prof. Dr. Wilfried Sihn, Technical University of Vienna, Institute of Management Science, Austria. 2. DEVELOPING EXPERT SYSTEM FOR ASSESSMENT OF QUALITY MANAGEMENT LEVEL, M.Sc. Milan IVANOVIĆ1, M.Sc. Platon SOVILJ 2, 1Lloyd’s Register d.o.o., Novi Beograd, Serbia, 2 Faculty of machinery, Department for industrial engineering and management, Banja Luka, RS, BiH. 3. QMS IN FUTURE - ISO TC 176 PERSPECTIVE, Sheps Isaac, PhD, Chief Executive Officer, Carlsberg - South East Europe (Bulgaria,Croatia, Serbia, Bosnia & Herzegovina, Montenegro). 4. HACCP CONCEPT GENERALIZATION IN RISKY SYSTEMS, R. Pendić(1), Z. Pendić(2), V. Majstorović(3), Lj. Vujotić(4), M. Kontić(5), B. Donfrid(6), (1)MSc Student – Erasmus School of Economics, Erasmus University Rotterdam, The Netherlands; (2)EUROSYSTEMS, Belgrade & International School for Entrepreneurship, Belgrade, Serbia; (3)Mechanical Engineering Faculty, Belgrade University, Serbia; (4)Clinical Center of Serbia – Institute for Neurosurgery, Belgrade, Serbia; (5,6)Clinical&Hospital Center “Zvezdara” – Clinic for surgery and orthopedic, Belgrade, Serbia. 5. SME TRAINING AND DEVELOPMENT: TOTAL QUALITY MANAGEMENT LEARNING (TQML) SYSTEM FOR BUSINESS ORGANISATIONS, (1) D. Bamber, (2) Prof. Dr. P. Castka (1) IBITE Deanery, Liverpool Hope University College, Liverpool, UK, (2) Department of Management, University of Canterbury, Christchurch, NZ.

14:30 – 16:00 Session 4 – Palace of Syndicate / Hall 3 (first floor). Session 4 – World Class Performances.

Chairmen: M.Sc. Tatjana ŠIBALIJA, Mechanical Engineering Faculty, Belgrade, Serbia. Ph. D, Assoc. Professor Mirko SOKOVIC, University of Ljubljana, Faculty of Mechanical Engineering, Slovenia. Asist. Prof. Lidia Petrova Galabova,Ph.D., MEng., Technical University of Sofia, Sofia, Bulgaria. Dr. Miloš Jelić, Director of Accreditation Board of Serbia, Belgrade, Serbia. 1. EUROPEAN PLATFORM FOR MANUFACTURING – MANUFUTURE, Introduction paper, Prof. Dr. Vidosav D. MAJSTOROVIĆ 1), M.Sc. Tatjana ŠIBALIJA, Mechanical Engineering Faculty, Belgrade, Serbia.



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2. LEAN SIX SIGMA, Ph. D, Assist. Professor Dusko PAVLETIC (1), Ph. D, Assoc. Professor Mirko SOKOVIC (2), 1 University of Rijeka, Faculty of Engineering, Croatia, 2 University of Ljubljana, Faculty of Mechanical Engineering, Slovenia. 3. SIX SIGMA APPROACH IN THE QUALITY MANAGEMENT, Prof. D.Sc. Georgy AssenovTasev(1) , Asist. Prof. Lidia Petrova Galabova (2), M.Sc. Boyka Nenkova, (3), (1)Union of Quality Experts in Bulgaria (UQEB), (2)Ph.D., MEng. – Technical University of Sofia, (3)GSR. Ltd., Bulgaria. 4. SIX SIGMA METHODOLOGY IMPLEMENTATION IN SERBIAN MANUFACTURING ENTERPRISE, Prof. Vidosav D. MAJSTOROVIĆ, M.Sc. Tatjana V. SIBALIJA, Faculty of Mechanical Engineering, University of Belgrade, Serbia. 5. ACCREDITATION ROLE ENHANCEMENT IN EUROPEAN COUNTRIES CONFORMITY ASSESSMENT SYSTEMS, Dr. Miloš Jelić, Director of Accreditation Board of Serbia, Belgrade, Serbia.

14:30 – 16:00 Session 5 – Palace of Syndicate / Hall 4 (ground level). Session 5 – Organizational Exellence.

Chairmen: Sebastian Marius Roşu, Special Telecommunications Service; Bucharest, Romania. Prof. Janko Hodolič, Ph.D., Faculty of Technical Sciences, Novi Sad, Serbia. Marko Mirkovich, M.Sc., Bauxite mines,s.c. Quality and Information Centre, Niksic, Montenegro. Svetomir Simonović, Ph. D., Railway Directorate, Belgrade, Serbia. Prof. Dr.-Ing. Tilo Pfeifer, Laboratory of Machine Tools and Production Engineering WZL of the Aachen University, Aachen, Germany. Branko Dimitrijevic, Mech. Eng., North Shore Management Systems Inc., AQSR Windsor, Ontario, Canada. 1. THE NECESSITY STUDY - DEPARTMENT COOPERATION’S & DATA BASES, Introduction paper, Sebastian Marius Roşu (1), George Drăgoi (2), (1)Special Telecommunications Service; Bucharest, Romania , (2)University POLITEHNICA of Bucharest, PREMINV Research Center Bucharest, Romania. 2. SYSTEM FOR QUALITY ASSURANCE OBSERVED THROUGH THE DIFFERENCES IN NATIONAL SYSTEMS FOR HIGHER EDUCATION, Prof. Janko Hodolič, Ph.D., Faculty of Technical Sciences, Novi Sad, Serbia. 3. A NEW APPROACH TO THE QUALITY EVALUATION OF THE BUSINESS SYSTEM, Marko Mirkovich, M.Sc.1), Prof. Dr. Janko Hodolic 2), Prof. Dr. Vidosav D. Majstorovich3), 1)Bauxite mines, s.c. Quality and Information Centre, Niksic, Montenegro, 2)FTS, Production Mechanical Engineering Institute , Novi Sad 3)Mechanical Engineering Faculty , Laboratory for production Metrology and TQM, Belgrade, Serbia.



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4. THE CABLEWAY DIRECTIVE 2000/9/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL AS A FORM OF GLOBAL QUALITY MANAGEMENT, Svetomir Simonović, Ph. D., Railway Directorate, Belgrade, Serbia. 5. SUCCESS WITH CUSTOMER INSPIRING PRODUCTS – MONITORING, ASSESSMENT AND DESIGN OF PERCEIVED PRODUCT QUALITY, Prof. Dr.-Ing. Robert Schmitt, Prof. Dr.-Ing. Tilo Pfeifer, Dr.-Ing. Mark Betzold, Björn Weck, Laboratory of Machine Tools and Production Engineering WZL of the Aachen University, Aachen, Germany. 6. ORGANIZATIONAL GREATNESS, Branko Dimitrijevic, Mech. Eng., North Shore Management Systems Inc., AQSR Windsor, Ontario, Canada. 16:00 – 16:30 Coffee break - Club Promotion (ground level).

16:30 – 18:00 Session 6 – Palace of Syndicate / Hall 2 (first floor). Session 6 - Intelligent Metrology in Manufacturing.

Chairmen: Michael Bujara, Carl Zeiss Industrielle Messtechnik GmbH, Oberkochen, Germany. Prof. Dr. B. Ačko, University of Maribor, Faculty of Mechanical Engineering, Slovenia. M.Sc Srđan Zivković, Military Technical Institute, Belgrade, Serbia. Doc. Miodrag Stević, Ph.D., Faculty of Technical Sciences, Novi Sad, Serbia. Prof. Dr. A. G. Mamalis, 1 Manufacturing Technology Division, National Technical University of Athens, Greece 1. ACCELERATION OF QUALITY CONTROL ON COORDINATE MEASURING MACHINES WITH “NAVIGATOR SCANNING”, Introduction paper, Michael Bujara, Carl Zeiss Industrielle Messtechnik GmbH, Oberkochen, Germany. 2. APPLICATION OF A THREE-COORDINATE MEASURING MACHINE FOR CALIBRATION TASKS, Prof. Dr. B. Ačko, University of Maribor, Faculty of Mechanical Engineering, Slovenia. 3. REVERSE ENGINEERING IN PC-DMIS ENVIRONMENT APPLIED ON COMPLEX FEATURES - ONE INDUSTRIAL APPLICATION, Prof. Vidosav Majstorović., Ph.D.(1), Srđan Zivković M.Sc (2), (1)Mechanical Engineering Faculty, Belgrade, (2), Military Technical Institute, Belgrade, Serbia. 4. APLICATION OF MACHINE CHECKING GAUGE SYSTEM, Doc. Miodrag Stević, Ph.D., Prof. Janko Hodolič, Ph.D., Faculty of Technical Sciences, Novi Sad, Serbia. 5. MATERIAL AND LEVITATION CHARACTERISTICS OF EXPLOSIVELY COMPACTED METAL-SHEATHED HTS/YBCO DISCS, A.G. Mamalis1, A. Szalay2, N.



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Göbl2, S. Marinel3, I. Kotsis4, M. Enisz4 and I.N. Vottea1, 1 Manufacturing Technology Division, National Technical University of Athens, Greece, 2 S-Metalltech Ltd, Budapest, 3 Centre National de la Recherche Scietifique, Laboratoire de Cristallographie et Sciences des Materiaux, 4 University of Veszprém, Department of Silicate- and Materials Engineering.

16:30 – 18:00 Session 7 – Palace of Syndicate / Hall 3 (first floor). Session 7 – Special Session/Workshop - CSR.

Special Session / Workshop – Corporate Social Responsibility – Dr. Rob Peddle, The HPO Group Ltd, UK. Topic - CORPORATE SOCIAL RESPONSIBILITY

16:30 – 18:00 Session 8 – Palace of Syndicate / Hall 4 (ground level). Session 8 – Business Process Improvement.

Chairmen: Prof. Dr. Vojislav Stoiljković, Bratislav Stoiljković, BBA, CIM College d.o.o; Niš, Serbia. Prof. Miroslav Bobrek, Ph.D, Faculty of Mechanical Engineering, Department for industrial engineering and management, Banja Luka, BiH. MSc. Zoran Pendić, EUROSYSTEMS, Belgrade & International School for Entrepreneurship, Belgrade, Serbia. Prof. Dr. Pal Molnar, President and CEO of the Hungarian National Committee for EOQ, Budapest, Hungary. Nenad Marković, Belgrade Business School, Belgrade, Serbia. 1. INTEGRATION OF QUALITY TOOLS AND METHODS ON THE OPISYS™ .NET PLATFORM, Introduction paper, Prof. Dr. Vojislav Stoiljković, Bratislav Stoiljković, BBA, CIM College d.o.o; Niš, Serbia. 2. HOLISTIC QUALITY MANAGEMENT, Prof. Miroslav Bobrek, Ph.D 1 Goran Janjić, M.Sc 2, 1 Faculty of Mechanical Engineering, Department for industrial engineering and management, Banja Luka 2Generalstaff Logistics Sector of RS Military Forces, Banja Luka, BiH. 3. A METRICS FOR EVALUATION OF PRODUCT DEVELOPMENT PROCESS FOR ENVIRONMENT, Z. Pendić(1), V. Majstorović(2), R. Pendić(3), (1)EUROSYSTEMS, Belgrade & International School for Entrepreneurship, Belgrade, Serbia; (2)Mechanical Engineering Faculty, Belgrade University, Serbia; (3)MSc Student – Erasmus School of Economics, Erasmus University Rotterdam, The Netherlands.



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4. RESEARCH PROJECTS’ MANAGEMENT PROCESS IMPROVEMENT USING OPISYS™ .NET PLATFORM, Prof. Dr. Vojislav Stoiljković, Predrag Stoiljković, dipl.el.ing, CIM College d.o.o; Niš, Serbia. 5. COMPETITION, INNOVATION AND QUALITY, Prof. Dr. Pal Molnar, President and CEO of the Hungarian National Committee for EOQ, Budapest, Hungary. 6. PERFORMANCE MEASUREMENT AND MANAGEMENT- REVIEW OF THEORY AND PRACTICE, Nenad Marković, Belgrade Business School, Belgrade, Serbia. 20:00 IWC TQM 2007 / Conference Dinner (informal). 29th May, 2007 / Tuesday 08:00 – 11:00 Registration on reception desk in Palace of Syndicate, Hall 2 (first floor), Square Nikola Pašić, Belgrade. 08:00 – 17:30 Factory visit and excursion tours – Metalac Company, Gornji Milanovac and Temple King Petar I, Topola. 09:00 – 10:30 IWC TQM 2007 / Session 9 – Second Balkan‘s Conference on Quality / 3rd Balkan Quality Forum “THE BALKANS AS A REGION OF QUALITY” - House

of Syndicate, Hall 2 (first floor) - Square Nikola Pašić, Belgrade.

Balkan’s Conference Chairs – Prof. Dr. Vidosav D. Majstorović, Liliana Nitu, Evagelos Agalou.

Chairmen: Prof. Dr. Vidosav D. Majstorović, Faculty of Mechanical Engineering, Belgrade University, Belgrade, Serbia. Math. Ec. Liliana Nitu, Romanian Association for Quality – ARC Romania, Bucharest. Assist. Prof. Lidia Petrova Galabova, Ph.D., Meng., Faculty of Management Department of Economics, Industrial Engineering and Management, Technical University of Sofia, Bulgaria. Prof. Dr. Ušćebrka, G., Vujasinović, M., Žikić, D., Stojanović, S., Faculty of agriculture, Novi Sad, Serbia. Andreas Ioannides , Quality Assurance Manager, Electricity Authority of Cyprus, Nicosia, Cyprus. Lidija Dimitrovska, grad.ing.techn., Alkaloid A.D. - Skopje, Pharmaceutical, Chemical and Cosmetic Industry, Macedonia. 1. MANAGEMENT SYSTEM CERTIFICATION – ROMANIAN EXPERIENCE, Introduction paper, Math. Ec. Liliana Nitu, Romanian Association for Quality – ARC Romania, Bucharest.



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2. INTEGRATED QUALITY MANAGEMENT SYSTEMS BASED ON ISO 9001:2000; ISO 14001:1996; OHSAS 18001:1999, (1)Prof. D.Sc. Georgy AssenovTasev – President of UQEB; (2)Assist. Prof. Lidia Petrova Galabova, Ph.D., MEng; (3)Boyka Nenkova, M.Sc., (1)Union of Quality Experts in Bulgaria (UQEB) Bulgaria (2) Faculty of Management Department of Economics, Industrial Engineering and Management, Technical University of Sofia Bulgaria; (3)GSR. Ltd. Bulgaria. 3. QUALITY SYSTEM AND STANDARDS IN ECONOMY AND AGRICULTURE IN SERBIA – PRESENT AND PERSPECTIVE, Prof. Dr. Ušćebrka, G., Vujasinović, M., Žikić, D., Stojanović, S., Faculty of agriculture, Novi Sad, Serbia. 4. AN EXCELLENT QUALITY SERVICE SOLUTION FOR SEMI GOVERNMENT ORGANISATIONS, Andreas Ioannides , Quality Assurance Manager, Electricity Authority of Cyprus, Nicosia, Cyprus. 5. DEVELOPING APPLICABLE PHARMACEUTICAL QUALITY SYSTEM WITH RISK-BASED APPROACH, Nada Popstefanova, grad.pharm, Lidija Dimitrovska, grad.ing.techn, Alkaloid A.D. - Skopje, Pharmaceutical, Chemical and Cosmetic Industry, Macedonia.

09:00 – 10:30 Session 10 – Palace of Syndicate / Hall 3 (first floor). Session 10 – Young PhD students / researchers.

Chairmen: Dr. Laura Catellani, Dipartimento di Meccanica – Politecnico di Milano, Milano, Italy. Peter-Frederik Brenner, Chair Quality Management and Manufacturing Metrology, University Erlangen-Nuremberg, Germany. Salah DEEB, Nancy Research Centre for Automatic Control, Nancy-University, Faculté de sciences, France. Munda Isabela, PhD, University of Messina, Italy. M.Sc. Igor Budak, FTS, Novi Sad, Serbia. Milan Zdravković, Research Assistant, Faculty of Mechanical Engineering, University of Niš, Serbia. 1. DETECTING OUT-OF-CONTROL SAMPLES IN CUSTOMERS' SATISFACTION SURVEYS ANALYSIS: THE EFFECT OF CODING THE CATEGORIES OF THE ORDINAL SCALE, Introduction paper, Dr. Laura Catellani, Bianca M. Colosimo, Q. Semeraro, Dipartimento di Meccanica – Politecnico di Milano, Milano, Italy. 2. IMPLEMENTATION OF A COMPUTER AIDED QUALITY MANAGEMENT SYSTEM FOR A MEASUREMENT CALIBRATION LABORATORY, Prof. Dr. Albert Weckenmann; Peter-Frederik Brenner , Chair Quality Management and Manufacturing Metrology, University Erlangen-Nuremberg, Germany.



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3. ADVANCED QUALITY APPROACH FOR FORMALISING THE INTERDEPENDENCE BETWEEN THE TQM COMPONENTS, Salah DEEB, Benoît IUNG, Nancy Research Centre for Automatic Control, Nancy-University, Faculté de sciences, France. 4. IN SEARCH OF QUALITY PRESS, La Rosa S.*, Munda Isabela.**, * Full professor, University of Palermo, ** PhD, University of Messina, Italy. 5. REVERSE ENGINEERING – ONE EXAMPLE, Prof. Dr. Janko Hodolic, M.Sc. Igor Budak, FTS, Novi Sad, Serbia. 6. SOA-BASED FRAMEWORK FOR SUPPLY CHAIN SELECTION IN NETWORK OF PRODUCTION COMPETENCES, Milan Zdravković, Research Assistant, Miroslav Trajanović, Professor, Faculty of Mechanical Engineering, University of Niš, Serbia. 10:30 – 11:00 Coffee break - Club Promotion (ground level).

11:00 – 12:30 Session 11 – Palace of Syndicate / Hall 3 (first floor). Session 11 – Special Session / Workshop - Advanced Quality Concept (CQP) Dr.

Pat Townsend, President, Townsend & Gebhardt, USA.

• Topic - THE NEXT EVOLUTIONARY STEP FOR TQM: THE COMPLETE QUALITY PROCESS (CQP).

20.00 Round Table Disscussion 2: Advanced model of QMS assessment – Business assurance – Union of Engineers and Technicians of Serbia, Kneza Milosa 9, third floor, Belgrade. 30th May, 2007 / Wednesday 12:30 – 13:30 Closing Plenary Presentation and Session and accept of IWC TQM / Convention Declaration - House of Syndicate, Hall 2 (first floor), Square Nikola Pašić, Belgrade. SPECIAL PRESENTATION: QUALITY RISK MANAGEMENT IN THE REGULATED ENVIRONMENT, Chris BURGESS, Burgess Consultancy, UK. 13:30 – Farewell Cocktails in Club Promotion (ground level).



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III. Concluding notes General considerations on the quality of the papers and presentation Very good papers with advanced approaches from main Conference topics (TQM, Metrology and BE). General consideration on the success of the Conference Conference is full success and 5th IWC TQM & AIA will be held 2009. (Please see appendix III). Difficulty More applicable information for participants from industry in Serbia.



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IV. ROUND TABLES / FACTORY VISIT WAS HELD ON 4th IWC TQM 2007

Fourth International Working Conference TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES, Belgrade, Serbia. E-mail: [email protected]

ROUND TABLE DISCUSSION 1 – HOST IS SIEMENS D.O.O Beograd, Serbia

Meeting with cocktail to be held on 2007 – 05 – 27

7 p.m. – 9 p.m. Siemens d.o.o. Beograd, str. Omladinskih Brigada 21/III, Belgrade.

You are kindly invited to participate on the RTD 1 to be held in

Siemens d.o.o. Beograd, str. Omladinskih Brigada 21/III. DRAFT AGENDA

1. Opening. Welcome from Siemens d.o.o Beograd 2. Introduction of present and guests 3. Discussion: The Convergence/Divergence of Quality or The Future of Quality ?

(Panelists: Dr. Pat Townsend, Prof. Dr. Vidosav Majstorovic, M. Sc. Miodrag Vuković, Prof. Dr. Ton Wiele, Prof. Dr. Herbert Osanna, Mrs. Dr. Margaret Ronny, Dr. Rob Peddle, Mrs. Prof. Dr. Lidia Galabova, Dr. Sheps Isaac, Prof. Dr. Shinji Naruo, Miss Dr. Laura Catellani).

4. Cocktail On meeting are invited: A. Professors and QM experts form abroad, participants on 4th IWC TQM, 2nd Balkan Conference on Quality, International Convention on Quality - Belgrade 2007 . B. National experts for QM. NOTE: Discussion and conclusion will be including in final Materials/Proceedings from IWC TQM, Belgrade 2007. For discussion you have lap/top and digital projector. In Belgrade, 04th April 2007. Prof. Dr. Vidosav Majstorović / Mr Miodrag Vuković Attending 61 participants for 15 countries. RTD was finished in 9.30 p.m.



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Fourth International Working Conference TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES, 27th – 30th May, 2007. Belgrade, Serbia. E-mail: V. Majstorovic - [email protected] Z. Pendic - [email protected]

ROUND TABLE DISCUSSION 2

Meeting with dinner to be held on 2007 – 05 – 29 07.30 p.m. – 10.00 p.m.

Kneza Milosa 9, third floor, Belgrade

You are kindly invited to participate on the RTD 2 to be held in Union of Engineers and Technicians of Serbia, Kneza Milosa 9, third floor, Belgrade. DRAFT AGENDA

5. Opening. Welcome address. 6. Introduction of present and guests

Discussion – Advanced model of QMS assessment – Business assurance (Panelists: M. Sc. Milan Ivanović, Prof. Dr. Vidosav Majstorovic, Prof. Dr. Ton Wiele, Prof. Dr. Herbert Osanna, Mrs. Dr. Margaret Ronny, Dr. Pat Townsend, Dr. Rob Peddle, Dr. Angeli Ioannis, Mrs. Prof. Dr. Lidia Galabova, Dr. Sheps Isaac, Prof. Dr. Shinji Naruo, Prof. Dr. Pavel Castka, Dr. Salah Deeb, Dr. Andreas Ioannides, Liliana Nitu, Miss. Dr. Laura Catellani, Mr Zoran Peendic).

7. Cocktail On meeting are invited: A. Professors and QM experts form abroad, participants on 4th IWC TQM, 2nd Balkan Conference on Quality, International Convention on Quality - Belgrade 2007 . B. National experts for QM. NOTE: Discussion and conclusion will be including in final Materials/Proceedings from IWC TQM, Belgrade 2007. For discussion you have lap/top and digital projector. In Belgrade, 4th May 2007. Prof. Dr. Vidosav Majstorović / M. Sc. Z. Pendic Attending 206 participants for 18 countries. RTD was finished in 10.30 a.m.



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Fourth International Working Conference TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES, 27th – 30th May, 2007. Belgrade, Serbia. [email protected] - V. Majstorović [email protected] – A. Markovic [email protected] – D. Lazic

FACTORY VISIT AND EXCURSION TOUR

Date and time: 29th May 2007, 07:30 am – 05:00 pm. Starting / end point: Hotel ’’Park’’, Belgrade / reception desk – 07:30 am / 05:00 pm. Transportation: By bus (45 sets). Tour: Belgrade – Gornji Milanovac – Topola – Belgrade. Detailed Plan: 07:30 – Meeting Point at Reception desk in hotel ’’Park’’. Transportation to Factory Metalac. 09:30 – Arrival in Gornji Milanovac / Factory Metlac (www.metalac.com). 09:30 – 12:00 Visiting Factory, Meeting with Management Board, Short Presentation / Seminar. Noon – 01:00 pm Lunch. 01:00 – Transportation to Topola. 02:00 – Arrival in Topola / Visiting of Temple King Petar I, House of King Petar I, … 04:00 – Coffee break. 05:00 – End tour / Arrival in Hotel ’’Park’’. Price: Free of charge for authors of 4th IWC TQM 2007. Number of participants are limited (45). Please register as soon as possible by e-mail on top e-mail address. Welcome in Serbia and Company Metalac. Sincerely Yours, Prof. Dr. Vidosav Majstorovic Aleksandar Markovic, General Manager of Metalac Company Dusan Lazic, Quality Manager of Metalac Company In Belgrade / Gornji Milanovac , 12th April 2007.



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Appendix II. Special edition International Journal “TOTAL QUALITY MANAGEMENT & EXCELLENCE “, Vol. 35, No. 3, 2007, Belgrade, Serbia.



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YUSQ – United Association of Serbia for Quality

Kneza Miloša 9, 11000 Beograd, Serbia, Phone/fax: ++ 381 11 32 36 266 ISSN 0354-9771

UDK 658.5

INTERNATIONAL JOURNAL TOTAL QUALITY MANAGEMENT

& EXCELLENCE

'' Special edition ''

Papers second reviewed and presented at the 4th International Working Conference ''Total Quality Management – Advanced and Intelligent Approaches'', held from 27th – 30th May, 2007, at Belgrade, Serbia.

Vol. 35, No. 3, Belgrade, 2007.



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INTERNATIONAL JOURNAL Vol. 35, No.3, 2007. TOTAL QUALITY MANAGEMENT & EXCELLENCE FOUNDER AND PUBLISHER - YUSQ – United Association of Serbia for Quality EDITOR IN CHIEF Prof. Dr. Vidosav D. MAJSTOROVIĆ Mechanical Engineering Faculty, University of Belgrade, Serbia INTERNATIONAL EDITORIAL BOARD – SPECIAL EDITION Prof. Dr. Guenter ARNDT University of Wollongong, Wollongong, Austarlia Prof. Dr. Daniel BRISSAUND University of Grenoble, Grenoble, France Prof. Dr. Barrie DALE UMIST, Manchester, England Michel DEBENHAM Institute of QA, London, England Sofija DJURDJEVIC YUQS, Belgrade, Ser Prof. Dr. Noriaki KANO Science University of Tokio, Tokyo, Japan Prof. Dr. Laslo MONOSTORI Hungarian Academy, Budapest, Hungary Mr. Zoran PENDIĆ Institut ”VINČA”, Beograd, Ser Prof. Dr. Gunnar SOHLENIUS Royal Institute of Technology, Stockholm, Sweden Prof. Dr. Dragutin STANIVUKOVIĆ Fakultet tehničkih nauka, Novi Sad, Ser Prof. Dr. Herbert OSANNA Technical University, Wien, Austria Prof. Dr. Tilo PFIEFER RWTH Aachen, Aachen, Germany Prof. Dr. H. VanBRUSSEL Katholieke Universiteit Leuven, Heverlee, Belgium Prof. Dr. Shu YAMADA Science University of Tokyo, Tokyo, Japan Prof. Dr. Albert WECKENMANN University Erlangen, Erlangen, Germany Prof. Dr. Ton van der WIELE Erasmus University Rotterdam, The Netherlands TECHNICAL EDITOR - Sinisa Markovic PROOFREADING - Printing from authors' orginals. EDITOR'S ADDRESS - YUSQ – United Association of Serbia for Quality, Serbia, 11000 Beograd, Kneza Miloša st. 9, Phone/fax: ++ 381 11 32 36 266 E-mail: [email protected] Web page: www.jusk.org.yu This edition financially aided by the Ministry for Science of the Republic of Serbia. Manuscripts and illustrations not returned. The Journal is exempted from taxes, Decree No.413.304/7502 of 4. June 1985, passed by the Republican Secretariat for Culture. The texts published in this edition of the JOURNAL cannot be copied or printed without prior agreement of the author or the publisher. Layout – YUSQ, Belgarde, Serbia. Copies printed: 500 Belgrade, September 2007.



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Preface from special issue editor

The 4th International Conference "Total Quality Management - Advanced and

Intelligent Approaches" was held from 27th – 30th May, 2007 at Belgrade. During fourth days the Conference attended 314 participants from 25th countries.

Selected papers presented at this Conference are now offered to you in the

special edition of the TQM&E International Journal. The International Special Edition Editorial Board reviewed the papers and after corresponding additions and corrections they are included in this edition. The papers reflect the world level in theory and practice of different TQM, BE and Metrology aspects today and as such may be used for education of experts for quality.

The main messages stated during plenary sessions and at the round table are:

(i) the support for bi-annual holding of this Conference in Serbia, (ii) presented papers, particularly those from abroad, are a good basis for work on implementation in our country, (iii) the papers from Serbia should be in future more oriented towards the results of the implementation, and (iv) the support for national plan for Serbia of activities for quality improvement in 2007/8.

The 5th International Conference with the same global topic and new topics will

be held from 1st - 4th June 2009 at Belgrade.

Welcome in Belgrade 2009. Prof. Dr. V. Majstorović, Conference Chairman



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Welcome address of Prof. Dr. Vidosav D. Majstorović at the opening of IWC TQM & AIA, 28th May 2007, Belgrade

Respected ladies and gentlemen, dear participants from 25 countries of the 4th IWC

TQM 2007, Belgrade.

I wish you good morning – I am Vidosav Majstorovic. This is the 4th IWC TQM

2007, Belgrade. In order to begin with the work I would request the chairs of this

Session, esteemed professors and colleagues, professors Milacic, Osanna and

Stanivukovic and Dr. Catellani and Dr. Lolic, to take their seats in the working

chairmainship.

Now, when we have taken our seats I wish to welcome the guests, authors of

papers and all participants of this Conference that has become the most significant,

traditional international meeting on new approaches to the quality in this part of Europe.

The Conference is supported by the most important world and international scientific

and professional institutions and organizations, such as CIRP, Paris, EOQ and EFQM,

Brussels, ASQ-USA, JUSE- Japan, IMEKO, the Serbian Academy of Sciences and Arts,

the Ministry of Sciences and Environment Protection, and a large number of national

organizations and others. We thank them all.

This Session has three parts: opening addresses, awards and opening plenary

presentation. Let us start in turn.

As I have already said, a larger number of international and national

representatives are attending this Conference. Some of them will address the

participants.

IMEKO – the World Confederation for Measurement is supporting this

Conference from its very beginning in 2001. IMEKO’s vice-chairman, Professor Dr.

Herbert Osanna is today with us, and I wish to ask him to take the floor, address the

participants and officialy open this Conference.

I wish to thank professor Osanna on his warm words and good wishes. We will

be honoured to cooperate with him and IMEKO in future.



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ASQ is one of the most respected world organizations for quality. Mr. Pat

Townsend, the ASQ representative is today with us and I wish to ask him to take the

floor and address all participants.

I wish to thank Mr. Pat on his nice words.

Our Conference enjoys the support of a large number of institutions,

organizations and individuals. Without this support the Conference would not have the

respect and level it has achieved. We thank them for their support. Some of them will

address you.

The best known world Institute for Quality from London, founded in 1919 has

supported our Conference from its beginning. Its respected member, Mrs Dr. Margaret

Roney is today with us and I am asking her to take the floor.

My warmest thanks to Mrs Ronney for her warm words.

Ladies and gentlemen, the most significant scientific institution in our country, the

Serbian Academy of Sciences and Arts has supported our Conference from its

establishment. With us today is, as always until co-present, its chairman Professor Dr.

Petar Miljanic whom I am welcoming and asking to take the floor and open this

Conference.

Thank you Professor Miljanic for your cooperation both present and future.

Dear ladies and gentlemen we have come to the festive moment – the handing

over of the recognitions/special diplomas of the Mechanical Engineering Faculty, the

organizer of this Conference, to all those who have to a significant extent contributed to

its development. A specially founded commission for the preparation and award of

these recognitions was faced with a very difficult task. It was necessary to select only

one out of the group of several candidates - and this time this is our respected professor

Osanna. Let us congratulate him with an applause.

Here is a short explanation. Professor Osanna is a honorary chairman of this

Conference and its promoter in the world and especially within the IMEKO organization.

He has participated in its work with his very valuable papers since its foundation. These



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papers are professional messages to the young colleagues in this country and abroad in

the field of TQM and production metrology and are attentively followed and studied.

I am inviting Professor Osanna to come and receive this recognition and a

modest present.

I congratulate Professor Osanna once more both on your and my behalf.

Ladies and gentlemen, this Conference, I myself as its founder and president are

particularly supporting the participation of young researchers. They will represent its

future backbone. This is why we have decided, in order to promote professional

attendance at the Conference, to select and award the best research work achieved by

young researchers in their PhD dissertations. In future there will be a special Session

with young authors at this Conference.

Ladies and gentlemen I have the pleasure to declare that the recipient of this

year’s award for the best paper of a young author is Miss Laura Catellani from

Politechnico, Milano. Let us applaud her.

I am asking Miss Catellani to receive this recognition with a modest present.

Once more, I congratulate Miss Catellani both in your and my name.

Ladies and gentlemen we have come to the third part of this formal session. Now

is the time for the introductory plenary lecture and our respected guest – Professor

Osanna, whom I am calling to present his paper under the title - GLOBAL

INTERNATIONAL COOPERATION OF COLLABORATING SMALL AND MEDIUM

SIZED ENTERPRICES TO ACHIEVE TOTAL QUALITY MANAGEMENT.

Thank you Professor Osanna for your inspirational presentation. By closing this

Session I am inviting you to the cocktails that will be held in the groundfloor. The first

plenary session will begin at 11.30. Thank you.

Professor Dr. Vidosav MAJSTOROVIC 28th May 2007, Belgrade



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CONTENTS OF SPECIAL ISSUE IJ ’’TQM&E’’, Vol. 35, No. 3,

2007 1. GLOBAL INTERNATIONAL COOPERATION OF COLLABORATING SMALL AND MEDIUM SIZED ENTERPRICES TO ACHIEVE TOTAL QUALITY MANAGEMENT, Opening Plenary Presentation, Prof. Dr. H. Osanna, Prof. Dr. M. Durakbasa, Prof. Dr. M. Bauer, Dr. L. Kraeuter, Vienna University of Technology - TU-Wien, Vienna, Austria, National University of Lomas Zamora, Bunenos Aires, Argentina. 2. FROM QUALITY MANAGEMENT TOWARDS OPERATIONAL RISK MANAGEMENT, Keynote paper, Prof. Dr. Ir. Ton van der Wiele, MCM, Dr. Jos van Iwaarden, Erasmus University Rotterdam, The Netherlands. 3. EDUCATED AND CERTIFIED METROLOGY PERSONNEL AS BASIS OF TQM IN INDUSTRY, Keynote paper, Prof. Dr. H. Osanna, Prof. Dr. M. Durakbasa, L. Kräuter, E. Güclü, Department for Interchangeable Manufacturing and Industrial Metrology, Vienna University of Technology - TU-Wien, Austria. 4. BODY OF QUALITY KNOWLEDGE, Keynote paper, Dr. Margaret Ronney, IQA, London, England. 5. LEADERSHIP: NECESSARY FOR QUALITY, Keynote paper, Dr. Pat Townsend, President, Townsend & Gebhardt, USA. 6. EMBEDDING QUALITY INTO BUSINESS MANAGEMENT, Keynote paper, Rosam, I.1; Dr. Peddle, Rob, 1 and Castka, P.2, 1 The HPO Group Ltd, UK, 2 University of Canterbury, New Zealand. 7. RETAIL INNOVATION WITH IT AND HUMAN INTELLIGENCE (CONVENIENCE STORE’S CHALLENGE: SEVEN-ELEVEN JAPAN CO., LTD), Keynote paper, Prof. Dr. Shinji NARUO, Tokyo University, Tokyo, Japan also Visiting Professor of The University of Bucharest, Business and Administration Faculty, Romania. 8. LEVELS OF EXCELLENCE, Keynote paper, Prof. Dr. Vidosav Majstorović, Mechanical Engineering Faculty, Belgrade, Serbia. 9. THE QUICK SCAN – A NEW APPROACH TO TQM-ASSESSMENT, Introduction paper, Ass.Prof. Dr.Peter Kuhlang, Univ.-Prof. Dr. Wilfried Sihn, Technical University of Vienna, Institute of Management Science, Austria. 10. DEVELOPING EXPERT SYSTEM FOR ASSESSMENT OF QUALITY MANAGEMENT LEVEL, M.Sc. Milan IVANOVIĆ1, M.Sc. Platon SOVILJ 2, 1Lloyd’s Register d.o.o., Novi Beograd, Serbia, 2 Faculty of machinery, Department for industrial engineering and management, Banja Luka, RS, BiH.



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11. QMS IN FUTURE - ISO TC 176 PERSPECTIVE, Introduction paper, Sheps Isaac, PhD, Chief Executive Officer, Carlsberg - South East Europe (Bulgaria,Croatia, Serbia, Bosnia & Herzegovina, Montenegro). 12. HACCP CONCEPT GENERALIZATION IN RISKY SYSTEMS, R. Pendić(1), Z. Pendić(2), V. Majstorović(3), Lj. Vujotić(4), M. Kontić(5), B. Donfrid(6), (1)MSc Student – Erasmus School of Economics, Erasmus University Rotterdam, The Netherlands; (2)EUROSYSTEMS, Belgrade & International School for Entrepreneurship, Belgrade, Serbia; (3)Mechanical Engineering Faculty, Belgrade University, Serbia; (4)Clinical Center of Serbia – Institute for Neurosurgery, Belgrade, Serbia; (5,6)Clinical&Hospital Center “Zvezdara” – Clinic for surgery and orthopedic, Belgrade, Serbia. 13. SME TRAINING AND DEVELOPMENT: TOTAL QUALITY MANAGEMENT LEARNING (TQML) SYSTEM FOR BUSINESS ORGANISATIONS, (1) D. Bamber, (2) Prof. Dr. P. Castka (1) IBITE Deanery, Liverpool Hope University College, Liverpool, UK, (2) Department of Management, University of Canterbury, Christchurch, NZ. 14. EUROPEAN PLATFORM FOR MANUFACTURING – MANUFUTURE, Introduction paper, Prof. Dr. Vidosav D. MAJSTOROVIĆ 1), M.Sc. Tatjana ŠIBALIJA, Mechanical Engineering Faculty, Belgrade, Serbia. 15. LEAN SIX SIGMA, Ph. D, Assist. Professor Dusko PAVLETIC (1), Ph. D, Assoc. Professor Mirko SOKOVIC (2), 1 University of Rijeka, Faculty of Engineering, Croatia, 2 University of Ljubljana, Faculty of Mechanical Engineering, Slovenia. 16. SIX SIGMA APPROACH IN THE QUALITY MANAGEMENT, Prof. D.Sc. Georgy AssenovTasev(1) , Asist. Prof. Lidia Petrova Galabova (2), M.Sc. Boyka Nenkova, (3), (1)Union of Quality Experts in Bulgaria (UQEB), (2)Ph.D., MEng. – Technical University of Sofia, (3)GSR. Ltd., Bulgaria. 17. SIX SIGMA METHODOLOGY IMPLEMENTATION IN SERBIAN MANUFACTURING ENTERPRISE, Prof. Vidosav D. MAJSTOROVIĆ, M.Sc. Tatjana V. SIBALIJA, Faculty of Mechanical Engineering, University of Belgrade, Serbia. 18. THE NECESSITY STUDY - DEPARTMENT COOPERATION’S & DATA BASES, Introduction paper, Sebastian Marius Roşu (1), George Drăgoi (2), (1)Special Telecommunications Service; Bucharest, Romania , (2)University POLITEHNICA of Bucharest, PREMINV Research Center Bucharest, Romania. 19. SUCCESS WITH CUSTOMER INSPIRING PRODUCTS – MONITORING, ASSESSMENT AND DESIGN OF PERCEIVED PRODUCT QUALITY, Introduction paper, Prof. Dr.-Ing. Robert Schmitt, Prof. Dr.-Ing. Tilo Pfeifer, Dr.-Ing. Mark Betzold, Björn Weck, Laboratory of Machine Tools and Production Engineering WZL of the Aachen University, Aachen, Germany.



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20. ACCELERATION OF QUALITY CONTROL ON COORDINATE MEASURING MACHINES WITH “NAVIGATOR SCANNING”, Introduction paper, Michael Bujara, Carl Zeiss Industrielle Messtechnik GmbH, Oberkochen, Germany. 21. APPLICATION OF A THREE-COORDINATE MEASURING MACHINE FOR CALIBRATION TASKS, Prof. Dr. B. Ačko, University of Maribor, Faculty of Mechanical Engineering, Slovenia. 23. REVERSE ENGINEERING IN PC-DMIS ENVIRONMENT APPLIED ON COMPLEX FEATURES - ONE INDUSTRIAL APPLICATION, Prof. Vidosav Majstorović., Ph.D.(1), Srđan Zivković M.Sc (2), (1)Mechanical Engineering Faculty, Belgrade, (2), Military Technical Institute, Belgrade, Serbia. 24. MATERIAL AND LEVITATION CHARACTERISTICS OF EXPLOSIVELY COMPACTED METAL-SHEATHED HTS/YBCO DISCS, Introduction paper, A.G. Mamalis1, A. Szalay2, N. Göbl2, S. Marinel3, I. Kotsis4, M. Enisz4 and I.N. Vottea1, 1 Manufacturing Technology Division, National Technical University of Athens, Greece, 2 S-Metalltech Ltd, Budapest, 3 Centre National de la Recherche Scietifique, Laboratoire de Cristallographie et Sciences des Materiaux, 4 University of Veszprém, Department of Silicate- and Materials Engineering. 25. HOLISTIC QUALITY MANAGEMENT, Prof. Miroslav Bobrek, Ph.D 1 Goran Janjić, M.Sc 2, 1 Faculty of Mechanical Engineering, Department for industrial engineering and management, Banja Luka 2Generalstaff Logistics Sector of RS Military Forces, Banja Luka, BiH. 26. A METRICS FOR EVALUATION OF PRODUCT DEVELOPMENT PROCESS FOR ENVIRONMENT, Z. Pendić(1), V. Majstorović(2), R. Pendić(3), (1)EUROSYSTEMS, Belgrade & International School for Entrepreneurship, Belgrade, Serbia; (2)Mechanical Engineering Faculty, Belgrade University, Serbia; (3)MSc Student – Erasmus School of Economics, Erasmus University Rotterdam, The Netherlands. 27. PERFORMANCE MEASUREMENT AND MANAGEMENT- REVIEW OF THEORY AND PRACTICE, Nenad Marković, Belgrade Business School, Belgrade, Serbia. 28. MANAGEMENT SYSTEM CERTIFICATION – ROMANIAN EXPERIENCE, Introduction paper, Math. Ec. Liliana Nitu, Romanian Association for Quality – ARC Romania, Bucharest. 29. INTEGRATED QUALITY MANAGEMENT SYSTEMS BASED ON ISO 9001:2000; ISO 14001:1996; OHSAS 18001:1999, Introduction paper, (1)Prof. D.Sc. Georgy AssenovTasev – President of UQEB; (2)Assist. Prof. Lidia Petrova Galabova, Ph.D., MEng; (3)Boyka Nenkova, M.Sc., (1)Union of Quality Experts in Bulgaria (UQEB) Bulgaria (2) Faculty of Management Department of Economics, Industrial Engineering and Management, Technical University of Sofia Bulgaria; (3)GSR. Ltd. Bulgaria.



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30. QUALITY SYSTEM AND STANDARDS IN ECONOMY AND AGRICULTURE IN SERBIA – PRESENT AND PERSPECTIVE, Prof. Dr. Ušćebrka, G., Vujasinović, M., Žikić, D., Stojanović, S., Faculty of agriculture, Novi Sad, Serbia. 31. DETECTING OUT-OF-CONTROL SAMPLES IN CUSTOMERS' SATISFACTION SURVEYS ANALYSIS: THE EFFECT OF CODING THE CATEGORIES OF THE ORDINAL SCALE, Introduction paper, Dr. Laura Catellani, Bianca M. Colosimo, Q. Semeraro, Dipartimento di Meccanica – Politecnico di Milano, Milano, Italy. 32. IMPLEMENTATION OF A COMPUTER AIDED QUALITY MANAGEMENT SYSTEM FOR A MEASUREMENT CALIBRATION LABORATORY, Introduction paper, Prof. Dr. Albert Weckenmann; Peter-Frederik Brenner , Chair Quality Management and Manufacturing Metrology, University Erlangen-Nuremberg, Germany. 33. ADVANCED QUALITY APPROACH FOR FORMALISING THE INTERDEPENDENCE BETWEEN THE TQM COMPONENTS, Salah DEEB, Benoît IUNG, Nancy Research Centre for Automatic Control, Nancy-University, Faculté de sciences, France. 34. SOA-BASED FRAMEWORK FOR SUPPLY CHAIN SELECTION IN NETWORK OF PRODUCTION COMPETENCES, Milan Zdravković, Research Assistant, Miroslav Trajanović, Professor, Faculty of Mechanical Engineering, University of Niš, Serbia. 35. THE NEXT EVOLUTIONARY STEP FOR TQM: THE COMPLETE QUALITY PROCESS (CQP), Dr. Pat Townsend, President, Townsend & Gebhardt, USA.



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Appendix III :

5th International Working Conference

FIRST ANNOUNCEMENT, CALL FOR PAPERS, PRESENTATIONS AND PARTICIPATION

TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT APPROACHES

With Special Conference ’’Manufuture in Serbia 2009’’

1st – 4th June, 2009

Belgrade, SERBIA

Paris, France

International Program Committee (invited):

Honorary Chairs: Prof. Dr. L. Alting (Dk), Prof. Dr. G. Arndt (Au), M. Debenham (UK), Prof. Dr. S. Karapetrovic (Ca), Prof. Dr. F. Jovane (I), Prof. Dr. L. Monostori (H), Prof. Dr. H. Osanna (At), Prof. Dr. T. Pfeifer (G), Prof. Dr. G. Sohlenius (S), Prof. Dr. J Stanic (Ser), Prof. Dr. N. Suh (USA), Prof. Dr. H. VanBrussel (B), Prof. Dr. A. Weckenmann (G), Prof. Dr. A. van der Wiele (Nl). Conference Chair: Prof. Dr. V. Majstorovic (Ser). Members: Prof. Dr. I. Angeli (Cy), Dr. D. Axinte (UK), Prof. Dr. B. Ačko (Sl), Prof. Dr. A. Bernard (F), Prof. Dr. U. Bititci (UK), Prof. Dr. H. Bley (G), Prof. Dr. M. Bobrek (BiH), Prof. Dr. P. Bojanić (Ser), Prof. Dr. C. Bouzakis (Gr), Prof. Dr. D. Brissaud (F), Dr. R. Bueno (Sp), Prof. Dr. P. Castka (NZ), (Miss) Dr. Eng. L. Catellani (I), Prof. Dr. E. Chlebus (Pl), Prof. Dr. K. Cho (K), Prof. Dr. G. Chryssolours (Gr), Prof. Dr. D. Ceglarek (UK), Prof. Dr. P. Cunha (Po), Prof. Dr. L. DeChiffre (Dk), B. Dimitrijević (Ca), Prof. Dr. J. Duflou (Be), Dr. F. Fang (Cn), (Mrs) Prof. Dr. A. Fisher (Is), A. Gentili (I), Dr. H. Haitjema (Nl), Prof. Dr. J. Hodolič (Ser), Prof. Dr. R. Hocken (USA), Prof. Dr. I. Inasaki (J), Dr. R. Isaksson (S), M.Sc. M. Ivanović (Ser), Dr. L. Jalba (Ro), B. Jouslin (B), Prof. Dr. J. Jedrzejewski (Pl), Prof. Dr. Z. Katz (SA), Prof. Dr. F. Kimura (J), (Mrs) Prof. Dr. A. Kjellberg (S), (Mrs) Prof. Dr. Z. Konjovic (Ser), Prof. Dr. P. Kopacek (At), Prof. Dr. L. Krause (G), Prof. Dr. J. P. Kruth (Be), Prof. Dr. A. Kusiak (USA), Prof. Dr. P. Kuhlang (At), Prof. Dr. S. Lu (USA), (Mrs) Prof. Dr. N. Majkić-Singh (Ser), Prof. Dr. G. Maropoulos (UK), Prof. Dr. V. Milačić (Ser), Prof. Dr. A. Molina (Mx), Prof. Dr. P. Molnar (H), Prof. Dr. G. Morel (F), Prof. S. Naruo (J), Prof. Dr. S. Nof (USA), (Mrs) L. Nitu (Ro), S. Olivas (Sp), Prof. Dr. H. Panetto (Fr), Dr. G. Pegs (UK), (Mrs) Prof. Dr. S. Pejčić-Tarle (Ser), R. Peddle (UK), M.Sc. Z. Pendić (Ser), Prof. Dr. C. Periera (Br), (Mrs) Prof. Dr. L. Petrova-Galabova (Bu), Prof. Dr. M. Plančak (Ser), (Mrs) Dr. M. Ronney (UK), S. Rosu (Ro), Prof. Dr. R. Roy (UK), Dr. H. Schwenke (G), Dr. I. Sheps (Is), (Miss) MSc. T. Sibalija (Ser), Prof. Dr. M. Shpitalni, Prof. Dr. M. Soković (Sl), Prof. Dr. D. Stanivuković (Ser), Prof. Dr. V. Stojiljkovic (Ser), Prof. Dr. S. Takata (J), Prof. Dr. M. Taisch (I), Prof. Dr. R. Teti (I), Dr. P. Townsend (USA), Prof. Dr. M. Trajanovic (Ser), Prof. Dr. G. Zhang (Cn), M.Sc. S. Živković (Ser), Prof. Dr. S. Yamada (J), (Mrs) Prof. Dr. G. Ušćebrka (Ser), Prof. Dr. F. Vernadat (Fr), Prof. Dr. E. Westkaemper (G).



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Sponsored by (invited) International Institution for Production Engineering Research (CIRP), Paris, France. Co – sponsored by (invited):

Japanese Union of Scientist and Engineers (JUSE); Tokyo; Japan. European Organization for Quality (EOQ); Brussels; Belgium. European Foundation for Quality Management (EFQM); Brussels; Belgium. American Society for Quality (ASQ); Milwaukee; USA International Federation for Information Processing (IFIP); Laxenburg; Austria.

WG 5.7 Integration and Production Management International Measurement Confederation (IMEKO); Budapest; Hungary.

TC 14 Measurement of Geometrical Quantities International Federation of Automatic Control (IFAC); Laxenburg; Austria.

TC 5. 1 Manufacturing Plant Control TC 5.2 Manufacturing Modelling for Management and Control TC 5.3 Enterprise Integration and Networking

Organized by Mechanical Engineering Faculty, Centre for Advanced Technology, Laboratory for Production Metrology and TQM, Belgrade, Serbia. Conference Schedule: Sessions based on accepted papers on the topics of interest. Special sessions organized and chaired by internationally recognized leaders of research in advanced topics. Tutorials on special topics. Conference Venue The Conference will be held at the capital city of Belgrade, Serbia. Official Language The official language of the Conference is English. Scope of the Conference The main objective of the Fourth Conference is to provide an international forum for the exchange of knowledge, experience, research results and information about various aspects of the state-of-the-art and the future development of total quality management. The scope of the Conference covers philosophical, scientific and practical concepts concerning research, development and application of TQM-based advanced approaches. Topics of interest Topics of interest include, but are not limited to: Business excellence models (applications and development trends); TQM & manufacturing management;



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World class performance; Attractive quality; Robust engineering; Six sigma model; Intelligent quality tools and methods; Virtual factory and virtual quality; Intelligent metrology in manufacturing; Intelligent and virtual CMM; Business process improvement; Breakthrough management; Organizational Excellence; Intelligent design for quality; Intelligent Business; Quality in Higher Education; Quality of the Public Services / health care;

Special Session dedicated to Ph. D. thesis A special session will be dedicated to discussion of Ph. D. Thesis. An international committee will assign an award to the best Ph. D. Thesis. Papers and Proceedings Prospective authors are invited to send their contributions on relevant topics. Papers may be submitted by e-mail in a Word file. The length of the paper should be 8A4 pages; 1.0 space typing; use Arial 10 point font. For the anonymity of review; please identify the following information separately: the title; author's full name; affiliation; address; e-mail address; telephone and fax numbers. Authors of accepted papers will be expected to sign a copyright release allowing publication in the proceedings. Pre - proceedings will be available before the Conference. After the Conference; the Proceedings with selected papers which will under a second review; RTD; panel discussion and conclusion will be published in the International Journal “Total Quality Management & Excellence”. Registration The registration fee for the Conference is EURO 150; if paid before 15th May 2009. After that date; the fee is EURO 200. For the registration fee please contact the Conference Secretariat. Lodging For details regarding hotel reservations please contact the Conference Secretariat. Important dates January 15; 2009 – Proposal for special sessions and tutorials due. February 25; 2009 – Full paper due; 8 pages maximum; electronic submission. March 15; 2009 – Final paper acceptance. March 25; 2009 – Registration announcement. April 15; 2009 – Final program announcement.



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May 15; 2009 – Early registration deadline. May 1st – 4th June 2009 – International Working Conference. Conference Program Agenda - Draft First Day – 1st June 2009. / Industrial tour / Evening – Welcome reception and ROUND TABLE DISSCUSION. Second Day – 2nd June 2009. / 10:00a.m. – Noon Opening and Key Note Speakers. Cocktail / noon - 2:00p.m. Parallel Sessions (1) / 4:00 – 6:00p.m. Panel Discussion – Research Directions / Evening – Informal Conference Dinner. Third Day – 3rd June 2009. / 10:00a.m. – Noon Parallel Sessions (2) / 12.30p.m. – 2:00p.m. Parallel Sessions (3) / 4:00p.m. – 6:00p.m. Panel Discussion – Engineering Education for TQM. Fourth Day – 4th June 2009. / 10:00a.m. - Noon Closing Plenary Session. Correspondence – Conference Secretariat: Prof. Dr. Vidosav D. MAJSTOROVIĆ Mechanical Engineering Faculty Kraljice Marije 16 11000 Beograd Serbia Phone: ++ 381 (0)11 30 02 407 Fax: ++ 381 (0) 33 70 346 E - mail: [email protected] or [email protected] Web site: www.mas.bg.ac.yu Report prepared by Prof. Dr. Vidosav D. MAJSTOROVIC, Dipl. Mech. Eng. IWC TQM Conference Chairman and Founder In Belgrade, 15th July, 2007.

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