Final Project 22222

7/30/2019 Final Project 22222

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INTRODUCTION

A bank is a financial institution licensed by a government. Its primary activities

including borrowing and lending money .For example bank are important players

in financial market and offer financial services such as investment funds.

ICICI Bank is India's second-largest bank with total assets of about Rs.1,

67,659 core at March 31, 2005 and profit after tax of Rs. 2,005 core for the year

ended March 31, 2005 (Rs. 1,637 core in fiscal 2004). ICICI Bank has a network

of about 560 branches and extension counters and over 1,900 ATMs. ICICI Bank

offers a wide range of banking products and financial services to corporate and

retail customers through a variety of delivery channels and through its specialized

subsidiaries and affiliates in the areas of investment banking, life and non-life

insurance, venture capital and asset management.


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ICICI Bank set up its international banking group in fiscal 2002 to cater to the

cross border needs of clients and leverage on its domestic banking strengths to

offer products internationally. ICICI Bank currently has subsidiaries in the United

Kingdom and Canada, branches in Singapore and Bahrain and representative

offices in the United States, China, United Arab Emirates, Bangladesh and South

Africa.

ICICI Bank's equity shares are listed in India on the Stock Exchange, Mumbai and

the National Stock Exchange of India Limited and its American Depositary

Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).

As required by the stock exchanges, ICICI Bank has formulated a Code of

Business Conduct and Ethics for its directors and employees.

At April 4, 2005, ICICI Bank, with free float market capitalization of about Rs.

308.00 billion (US$ 7.00 billion) ranked third amongst all the companies listed on

the Indian stock exchanges.

ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial

institution, and was its wholly-owned subsidiary. ICICI's shareholding in ICICI

Bank was reduced to 46% through a public offering of shares in India in fiscal

1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000,

ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation

in fiscal 2001, and secondary market sales by ICICI to institutional investors in

fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of theWorld Bank, the Government of India and representative of Indian industry.

The principal objective was to create a development financial institution for


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providing medium-term and long-term project financing to Indian businesses. In

the 1990s, ICICI transformed its business from a development financial institution

offering only project finance to a diversified financial services group offering a

wide variety of products and services, both directly and through a number of

subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian

company and the first bank or financial institution from non-Japan Asia to be listed

on the NYSE.

After consideration of various corporate structuring alternatives in the context of

the emerging competitive scenario in the Indian banking industry, and the move

towards universal banking, the managements of ICICI and ICICI Bank formed the

view that the merger of ICICI with ICICI Bank would be the optimal strategic

alternative for both entities, and would create the optimal legal structure for the

ICICI group's universal banking strategy.

The merger would enhance value for ICICI shareholders through the merged

entity's access to low-cost deposits, greater opportunities for earning fee-based

income and the ability to participate in the payments system and provide

transaction-banking services.

The merger would enhance value for ICICI Bank shareholders through a large

capital base and scale of operations, seamless access to ICICI's strong corporate

relationships built up over five decades, entry into new business segments, higher

market share in various business segments, particularly fee-based services, and

access to the vast talent pool of ICICI and its subsidiaries.

In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the

merger of ICICI and two of its wholly-owned retail finance subsidiaries, ICICI


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Personal Financial Services Limited and ICICI Capital Services Limited, with

ICICI Bank.

The merger was approved by shareholders of ICICI and ICICI Bank in January

2002, by the High Court of Gujarat at Ahmadabad in March 2002, and by the High

Court of Judicature at Mumbai and the Reserve Bank of India in April 2002.

Consequent to the merger, the ICICI group's financing and banking operations,

both wholesale and retail,

Bank Deposits and Reserves

The monetary base is created by the Fed when it buys securities for its own

portfolio. Bank deposits themselves are not base money; rather they are claims on

base money. A bank must hold reserves of base money in order to meet its

depositors' cash withdrawals and to cover the checks written against their

accounts. Reserves comprise a bank's vault cash and what it holds on deposit at

the Fed, known asFed funds. The Fed requires banks to maintain reserves of at

least 10% of theirdemand deposits, averaged over successive 14-day periods.

The Movement of Bank Reserves

When a depositor writes a check against his account, his bank must surrender that

amount in reserves to the payees bank for the check to clear. Reserves are

constantly moving from one bank to another as checks are written and cleared. At

the end of the day, some banks will be short of reserves and others long. Banks

redistribute reserves among themselves by trading in the Fed funds market. Those

long on reserves will normally lend to those short. The annualized interest rate on


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interbank loans is known as theFed funds rate, and varies with supply and

demand.

The reserve requirement applies only to the bank's demand deposits, not its term or

savings deposits. Thus when a bank depositor converts funds in a demand deposit

into a term or savings deposit, he frees up the reserves that were held against the

demand deposit. The bank can then use those reserves in several ways. For

example, it can hold them to back further lending, buy interest-earning Treasury

securities, or lend them to other banks in the Fed funds market.

[

CONTROLLING THE FED FUNDS RATE

The supply of reserves changes whenever base money enters or leaves the

banking system. This occurs when the Fed buys or sells securities or when the

public deposits or withdraws cash from banks. The demand for reserves changes

whenever total demand deposits chance, which occurs when banks increase or

decrease aggregate lending. The Fed controls the Fed funds rates by adjusting the

supply of reserves to meet the demand at its target interest rate. It does so by

adding or draining reserves through its open market operations.

The Fed funds rate effectively sets the upper limit on the cost of reserves to

banks, and thus determines the interest rates that banks must charge the public for

loans. Bank interest rates influence the demand for loans, and thereby the net

amount of bank lending. That in turn determines the liquidity of the private sector,

which is important in


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What is a Bank?

Finance is the life blood of trade, commerce and industry. Now-a-days, bank

money acts as the backbone of modern business. Development of any country

mainly depends upon the banking system.

The term bank is derived from the French word Blanco which means a Bench or

Money exchange table. In olden days, European money lenders or money

changers used to display (show) coins of different countries in big heaps (quantity)

on benches or tables for the purpose of lending or exchanging.

1. Dealing in Money

Bank is a financial institution which deals with other people's money i.e. money

given by depositors.

2. Individual / Firm / Company

A bank may be a person, firm or a company. A banking company means a

company which is in the business of banking.

3. Acceptance of Deposit

A bank accepts money from the people in the form of deposits which are usually

repayable on demand or after the expiry of a fixed period. It gives safety to the

deposits of its customers. It also acts as a custodian of funds of its customers.


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4. Giving Advances

A bank lends out money in the form of loans to those who require it for different

purposes.

5. Payment and Withdrawal

A bank provides easy payment and withdrawal facility to its customers in the form

of cheques and drafts; It also brings bank money in circulation. This money is in

the form of cheques, etc.


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KINDS AND TYPES OF LOAN

HOME LOAN PERSONAL LOAN CAR LOAN / VEHICAL LOAN EDUCATION LOAN OTHER TYPE OF LOAN

SOURCES;-

DEPOSITE LOAN LOCKER FACILITY CREDIT CARD / DEBIT CARD CUNSALTANCY TAX


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RESEARCH METHODOLOGY

Research is commonly known as search for knowledge. It can be define as

search for systematic knowledge. Research is scientific and systematic

investigation in related to specific aspect. It is a movement from known to

unknown.

Research is considered are careful investigation or inquiry to find out new fact

in branch of knowledge. It is an original contribution to the existing stoke of

knowledge make for its advancement. Therefore research is systemize effort

acquire new knowledge.

This step is one of the most important step. The choice of the research design

depend mainly on the depth and extend of data required cost and benefits, urgency

and time required for completing it. The research design provides the blueprints of

research work. The research design indicate the method of research I:e the method

of data collection, the instrument of research.

The method of data collection depends on what kind of data is required for

the study. If readily available data secondary data is available primary should be

collected. There are different methods of collecting primary data observation

method and survey was conducted by getting questionnaire, filled by respondent


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PRIMARY DATA

Primary data are though which are originally collected from first

time for data original a determine purpose by an investigation such data are

original in character and are generated in large number of service. For example:-

Data obtain the population census primary data is generated when particular

problem in hand is investigation by research complying main questionnaire,

personal interview , observation in project. Primary data is generally collected by

means of survey and questionnaire. Research is totally based on primary data.

Research has been done by primary data.

Good decision required good data. Just as researcher must carefully

evaluate the quality of secondary information they also must take great care while

collecting primary data to assure that it will be relevant, accurate ,approaches

,observation, experience, asking question to the customers by using structural

questionnaires to get respond from the respondent

Interview and questionnaires

Executives 10

Customers 35


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BRANCHES OF ICICI BANKS.

Bank BranchBranch

CodeAddress Contact

ICICI

Bank

NAGPUR -

CIVIL LINES000059

VISHNU VAIBHAV, 222, PALM

ROAD, CIVIL LINES, NAGPUR.

440001

City: NAGPUR

District: NAGPUR

State: MAHARASHTRA

PHONE - 022 -

67574314 / 4322

ICICI

Bank

NAGPUR

APMC - RMAG000231

ICICI BANK LTD SHOP NO. 18,

BLOCK NO. 2, DHANYA

BAZAAR,PT. JAWAHARLAL

NEHRU MARKET YARD, APMC,

KALAMNA, NAGPUR440008

440008

City: NAGPUR

District: NAGPUR

State: MAHARASHTRA

PHONE - 022 -

67574314 / 4322

ICICI

BankCHANDRAPUR 000870

ICICI BANK LTD., AKBAR VILLA,

NEAR HOTEL SIDDHARTH, OPP.POLICE HEADQUARTERS,

NAGPUR ROAD, CHANDRAPUR.

442404

City: CHANDRAPUR

District: CHANDRAPUR

State: MAHARASHTRA

NILESH

KALAMKAR

07172-270848

9422876541

ICICI

Bank

NAGPUR -

RAMDASPETH006242

AKARSHAN BUSIPLEX, 26,

CENTRAL BAZAR ROAD,

RAMDASPETH, NAGPUR,MAHARSHATRA. 440010

City: NAGPUR

District: NAGPUR

State: MAHARASHTRA

PHONE - 022 -

67574314 / 4322


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SECONDARY DATA

Secondary data can be used only for the reference. Secondary data of

ICICI can be collected through various Studies, Internet, Websites, Journals,Interacting through various people, and the candidate of ICICI.

It is second hand information. Information that already exists somewhere has

been collected for another purpose. Researcher usually starts by gathering second

data. The company internal data base provides a good starting point. However the

company can also top a wide assortment of libraries to Govt. and business

publication.

Secondary data mainly comprises of

commercial data services online database service internet data sources

Source through which secondary data can be collected by

Management Books: - Books are written by and for a variety of authorsand audiences respectively. These are providing very in depth coverage

and knowledge .Books can present multiple view point which help in

research of study

Policies / monthly reports of organizationPolicies or reports of the organization provide the data which is useful

to the research study.


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OBJECTIVE OF THE STUDY

1) TO study about the bank:-- first objective of the study is to study about thebanks standard , position & market share

2) To study different credit schemes of ICICI bank: - Because of studyingdifferent credit schemes of ICICI we help to understand the comparisons

between the ICICI credit schemes or SBI credit schemes.

3) To compare the various schemes of ICICI bank with other banks:-Objectivestudy helps us to compare the various things which we want to compare in

that project file we compare bank profit.

4) To study level of customers satisfaction of ICICI banks:-The objective ofstudy of bank we studied for knowing the level of customer satisfaction. In

bank for it helps to improvement of bank.

5) To study bank loans schemes of the other banks with ICICI bank :-Everybank has its own loan or credit schemes it objectively study of various

schemes helps customer to select the better plan.

6) To study the different scheme of loan schemes on car loan:-As we define itsthe study of the plan of the car loan schemes of ICICI bank.


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7) To study the interest rates of Fixed Deposit for the same period of the twobanks:-In the project the customer observe firstly compare the interest rate of

fixed deposit the saving.

8) ) Determine the transparency of fees charged in the context of having andusing a current bank account

9) Compare price for the service linked to a current account:-The studycompare the price of service mean, the price of interest rates is power than

fixed deposits rates.

10) TO study the market share of bank:-- to study about the market shareof ICICI bank is another important objective in that case the customer

search.


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IMPORTANCE OF THE STUDY

1) The studies help to have analytical study of the various credit schemes ofICICI bank.

2) The study helps to know the level of customer satisfaction:-the banks want tosatisfy customer for make more customers and for goodwill of bank.

3) The study helps to know the market share of ICICI bank in comparison withtwo banks:-Every bank has its own share in market. In important of study it

helps to make companies. In the two banks for its own safety of money.

4) The processing time taken by the ICICI banks in comparison of other bank forsame kind of the loan schemes can be known:-Whenever the customer of

banks goes to deposit or withdraw of money the bank takes same processing

time to complete transaction. Generally the private banks take less time. In

companion of government ruled bank.

5) It also helps to know the comparative position of the various facilitiesprovided.

6) It helps to check current position of bank in financial market:-The financialmarket of India it has the graph for field. It has the graph of banks that graph

shows the position of status of current year in financial market.


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7) The studies helps to compare the difference between two bankratios: - Thecomparison of two bank ratio helpscustomers for invests their money in the

different schemes.

8) Study is important for changing bank reserves ratio in Reserve Bank of India:-The RBI creates the reserve ratio on banks for controlling the money flow in

market.

9) It helps to comparing the difference of fixed deposits by other banks and todiscover the new credit schemes for banks.

10)It helps to understand the economic ratio of country.


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HYPOTHESIS

ICICI has better credit schemes in comparison of any other privet bank

ICICI gives better service than any other private bank. ICICI interest rate on loans is lower than interest rate of any other

private bank.

People have more trust on ICICI bank in comparison of any otherprivate or commercial bank.

Industrial credit Investment Corporation of India have wide network inall over world.

ICICI provides loan facility for every group of people.


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COMPANY PROFILE OF THE ORGANISATION &

DEFINATION OF THE ICICI BANK

ICICI BANK is Indias largest private bank and the second largest bank in

the country. ICICI Banks has total assets of about Rs.125.229 corer, a network of

over 450 branches, and about 1790 ATMs. ICICI Banks offer a wide range of

banking products and financial service to corporate and retail customers though a

variety of delivery channels and though its specialized subsidiaries and affiliates in

the areas of investment banking, life and nonlife insurance, venture capital and

assets management. ICICI Banks equity share are listed in India on stock

exchanges at Kolkata and vadodara, the Stock Exchange, Mumbai and the National

Stock Exchange of India Limited and its American Depositary Receipts (ADRs)

are listed on the New York Stock Exchange (NYSE)

PROFILE OF ICICI Bank

ICICI bank is private sector bank. ICICI bank, the

second largest banking institution in India. ICICI bank was established in the

year 1995 see the poor as a lucrative customer class critical to the future of the

company. I think we have to recognize a whole lot of potential is going to come

out of the bottom of the pyramid, CHANDA KOCHHAR, the Executive Director

of retail banking for ICICI bank. ICICI deems the nearly 400 million impoverished

people of India as a huge market with real economic potential and commercial

viability. In fact , the mission statement of the social Initiatives Groups within

ICICI Bank is to identify and support initiatives designed to improve the


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capacities of the poorest of the poor to participate in the largest economy, Also

there is a widespread belief within ICICI that poor do pay for the services render

to them and passive beneficiaries. With this ideas ingrained as a core belief, ICICI

Bank has focused their resources and creative thinking towards innovatively

serving the bottom of the Economic Pyramid.

Also it is the largest new generation Bank in terms of branch

network. ICICI Bank Ltd a scheduled commercial Bank was promoted by ICICI

(One of the leading Financial Institution established in 1955 at the initiative of

Govt. of India and World Bank) in the year 1994.

The ICICI Bank has grown at very fast pace to meet the demand of its clients in

line with our expectations. ICICI Bank offer a wide range of product to meet the

specific need of every segment of the society starting from youngster account

meant for children in age group of 0-18 to special product for senior citizen. In

the same way it had a product for special category of customer.

These initiatives, though great of the development of the India countryside .ICICI,

however viewed these reforms as an opportunity. K. V. Kamath, CEO and

Managing Director of ICICI Bank, stressed that ICICI wants to lend in a

sustainable way to rule India. ICICI took a proactive approach when entering the

retail banking sector not only to satisfy the RBI regulation but also to go above and

beyond.In the true ICICI style, we said if we have not acquired this initiative, let

us see in what way we can actually make this initiative truly scalable.With the

entrenched corporate philosophy that the rule market is become the engine for

future growth, ICICI began looking at how rural banking could be down profitably.


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ICICI Bank started as a wholly owned subsidiary of ICICI Limited, an Indian

financial institution, in 1994. Four years later, when the company offered ICICI

Bank's shares to the public, ICICI's shareholding was reduced to 46%. In the year

2000, ICICI Bank offered made an equity offering in the form of ADRs on the

New York Stock Exchange (NYSE), thereby becoming the first Indian company

and the first bank or financial institution from non-Japan Asia to be listed on the

NYSE. In the next year, it acquired the Bank of Madura Limited in an all-stock

amalgamation. Later in the year and the next fiscal year, the bank made secondary

market sales to institutional investors.

With a change in the corporate structure and the budding competition in the Indian

Banking industry, the management of both ICICI and ICICI Bank were of the

opinion that a merger between the two entities would prove to be an essential step.

It was in 2001 that the Boards of Directors of ICICI and ICICI Bank sanctioned the

amalgamation of ICICI and two of its wholly-owned retail finance subsidiaries,

ICICI Personal Financial Services Limited and ICICI Capital Services Limited,

with ICICI Bank. In the following year, the merger was approved by its

shareholders, the High Court of Gujarat at Ahmadabad as well as the High Court of

Judicature at Mumbai and the Reserve Bank of India.

Present Scenario

ICICI Bank has its equity shares listed in India on Bombay Stock Exchange and

the National Stock Exchange of India Limited. Overseas, its American Depositary

Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). As of

December 31, 2008, ICICI is India's second-largest bank, boasting an asset value

of Rs. 3,744.10 billion and profit after tax Rs. 30.14 billion, for the nine months,

that ended on December 31, 2008.


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Branches & ATMs

ICICI Bank has a wide network both in Indian and abroad. In India alone, the

bank has 1,420 branches and about 4,644 ATMs. Talking about foreign countries,

ICICI Bank has made its presence felt in 18 countries - United States, Singapore,

Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and

representative offices in United Arab Emirates, China, South Africa, Bangladesh,

Thailand, Malaysia and Indonesia. The Bank proudly holds its subsidiaries in the

United Kingdom, Russia and Canada out of which, the UK subsidiary has

established branches in Belgium and Germany.

Products & Services

Personal Banking

Deposits Loans Cards Investments Insurance Demat Services Wealth Management


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HISTORY OF ICICI BANK

< >> >

To understand about this big bank, we need to understand how it became so big

a force to reckon with. ICICI (Industrial Credit Investment Corporation of India)

promoted the ICICI bank in 1994 with its stake reducing to 46% after the IPO in

1998. ICICI is a well-known name in India along withIDBIand was formed in

1955 at the initiative of the World Bank, Indian Government and Indian Industries.

Both of these institutions have an exceptional brand-image and one of the highest

possible ratings from CRISIL and other rating organizations. ICICI can be

considered an oligopolistic corporation along with IDBI (please M2M me, if you

want to discuss this!). ICIC listed in NYSE in 2000. In 2001 it underwent a tight

marriage with Bank of Madura in a stock-only amalgamation. This was a toughmarriage and I guess they are still suffering from this hiccup, which kind of

substantiates their mediocre performance today, in my perspective. This and the

merger with the ICICI Corporation have caused some management strain and some

tough merger time. I could only wish they come over this and serve the customers

in a better manner.


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< >> >

I first became an ICICI bank customer in 1998 when I became an NRI

customer. Things were rather mundane and normal. Compared to the other big

nationalized banks and Citibank, I felt ICICI Bank was the best and got some great

feedback from friends and relatives alike. My initial relationship was excellent.

This continued till 2001. All the facilities were of the highest grade. Their email

follow-ups, request resolution, customer service and everything they served were

of the highest grade. They also baffled me by calling me overseas with regard to

certain transactions and request. So, I would have given a 5 star rating in 1998.

GROWTH OF THE FIRM IN DURATION OF 2009-2010

New Delhi: After having raised its ratio of low-cost deposits and pared unsecured

loans, ICICI Bank plans to grow its balance sheet size by 15% in 2010-11,

improving upon this years flat growth.

The bank would continue to grow its retail loans portfolio, project finance and

working capital loans but would see the share of unsecured loans shrink, CEO &

MD Chandra Kocher said at the Idea Exchange programmed of The Indian Express

on Monday.

She said the banks asset base will increase in 2010-11, with the pick-up in

investments and credit demand in the second half of the next fiscal. My estimate

is that in these businesses (home, car loans and project and working capital

finance) that we want to grow, we will be able to achieve 20-22% growth.


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TYPES OF LOAN

PERSONAL

LOAN

EDUCATION

LOAN

HOME

LOAN

CAR

LOAN


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INFORMATION ABOUT INDUSTRIAL CREDIT

INVESTMENT CORPORATION OF INDIA FOR

EDUCATION LOAN IN INDIA

ICICI BANK EDUCATION LOAN

ICICI Bank Educational Loan Schemes

ICICI Bank will provide an Educational Loan That will cover the entire course fee

as well as supplementary expenses. {Such as course material, boarding and loading

expenses} as stipulated by the Instituted {approx Rs 2 lac}


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LOAN AMOUNT

Study Abroad

MINRs 50,000

MAXRs 4, 00,000

Study INDIA

MINRs 50,000

MAXRs 4, 00,000

Loan Purposes

Fee payable to college / Hostel. Examination /Library /Laboratory fee. Purchases of books / equipment / instruments. Caution Deposit / building fund. Travel expenses / passage. Purchase of computer.

Course

Graduations

Loan Type

Team loan

Rate of interest


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Rate of interest charged is 14.75 % {Might be revised shortly.}

Post Moratorium period

Students can have the option of repayment period which start post moratoriumperiod of 2 years, 3 years, 4years.

Monthly Installment after the moratorium period

For 2 yrs tenure will be Rs 9674 /- beginning from 19 month to 42 months. For 3 yrs tenure will be RS 6909 /- beginning from 19 month to 54 months. For 4 yrs tenure will be RS 5541 /- beginning from 19 month to 66 months. Processing Fee:-There will not be any processing fee. For closure charges:- There are no charges for fore closure the loan.HOW TO APPLY

The student needs to apply at the nearest ICICI Banks branches whichdistributed loan for his Domicile along with the letter from the institute

detailing his confirmation of admission and course fee along with the

other mandatory document.

ICICI Bank will require a letter from ICICI Prudential Life Confirmingthat the students will get the absorbed under the payroll of the company.

Mandatory document;

Pre sanction


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a) Document of applicant;

Loan application form duly filled.Letter from institute confirming the admission of the candidate with

stipulated fee and other charges for completing the course.

Letter from ICICI Prudential Life Confirming that students will get absorbedunder the payroll of ICICI Prudential Life.

ID proof {Driving License / passport /pan card etc}.

Permanent addressResidence proof {Ration card / Utility bill}.

Qualification proofMark sheet of graduation, 12th and 10th STD.Signature proof{Driving License / passport /pan card etc}.


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ICICI CAR LOAN

ICICI Bank offers wide variety of Loans Products (Home Loan, Credit Card, Loan

Against Property , Car Loan and online loans) to suit your requirements. ICICI

Banks Personal Loans are easy to get and absolutely hassle free. With minimum

documentation you can now secure a Loan for an amount up to Rs.15 lakhs.

Features and benefits of ICICI Personal Loan

1. No Hidden cost

2. Low Personal Loan Interest Rate.

3. Fast processing

4. Attractive rate of interest


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5. No security/ no guarantor required

Eligibility Criteria for ICICI Personal Loan

Eligibility Criteria Salaried

Age 25 yrs -58 years

Annual Income Rs 1,44,000 (p.a)

Loan Amount

Offeredmaximum to 15 Lacs

Tenure 12 - 60 months

Current Experience Minimum 1 year

Current Residential

StatusMinimum 1 year

Documentation 1) Latest 3 months Bank Statement (where salary/income is

credited)

2) 3 Latest salary slips

3) Proof of Continuity current job (Form 16 / Company

appointment letter )

4) Proof of Identity (any one)Passport / Driving License /

Voters ID / PAN card / Photo Credit Card / Employee ID

card


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5) Proof of Residence (any one) Ration Card / Utility bill /

LIC Policy Receipt

6) Proof of Qualification Highest Degree (for Professionals /

Govt employees)

Available Products of ICICI Bank are:

ICICI Personal Loan

ICICI Home Loan

ICICI Car Loan ICICI Credit Card

Head Office:

ICICI Towers

Bandra Kurla Complex, Banda (EAST)

Mumbai- 400051

INDIADisclaimer : Please note that the interest rates and eligibility criteria given here are

based on the market research. To enable the comparisons certain set of data has

been reorganized / restructured / tabulated .Users are advised to recheck the same

with the individual companies / organizations. This site does not take any

responsibility for any sudden / uninformed changes in interest rates

Eligibility

You can avail of an ICICI Bank Personal Loan if you have an ICICI Bank salary

account and if you meet the following criteria:


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Criteria* Salaried

Age 25 yrs. - 58 yrs.

Net Salary Net monthly income - Rs. 20,000 p.m.

Eligibility Employees of Public Ltd. companies, Private Ltd.

companies, Government companies or MNCs.

Years in total job /

profession

2 Year

Years in current

residence1 Year

----------------------------------------------------------------------------------------------------

---------------------------------


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ICICI HOME LOAN

One of the largest Home Loan financing companies is ICICI Bank Home Loan.

The attractive rate of interests, simple documentation & fast processing makes the

customer to take the Home loan from them

ICICI Bank Home Loan offers you Home Loan for following purposes

1. Home Loan- If you want to purchase a new home then you can apply

individually or jointly.

2. Home Improvement Loan- For your home improvement you can take the

Home Improvement Loan from ICICI Bank.

3. EMI under Construction- EMI under Construction helps you to make

payments in EMI, in a partly sanctioned loan for an under construction project.

4. Balance Transfer-ICICI Bank Home Loan gives you facility to transfer yourrunning loan from another Bank

5. Top-Up Loan- ICICI Bank Home Loan facilitates the Top-Up Loan, an

additional funding against the security of your property.


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Features & Benefits of ICICI Bank Home Loan

Attractive Home Loan Rates.

No charges on part pre-payment of your Home Loan

Top Up & Home Improvement Loan facility available on existing Home

Loan

Home loan amounts suited to your needs.

Home Loan tenure up to 25 years.

Simplified Documentation.

Doorstep Delivery of home loan papers.

Sanction approval without having selected a property.

Free Personal Accident Insurance policies.

Insurance options for your home loan at attractive premium

Current Home Loan Interest Rates of ICICI Bank Home Loan

Loan

Schemes

Up to 30 LacsFrom 30 Lacs to 50

Lacs

Above 50 Lacs

ICICI

Bank

Home

Loan

8.25% (Upto Mar

31,2011)

9.25% (from Apr

1,2011 - Mar 31,2012)

9.25%

8.25% (Upto Mar

31,2011)

9.25% (from Apr

1,2011 - Mar 31,2012),

9.25%

8.25% (Upto Mar

31,2011)

9.25% (from Apr

1,2011 - Mar 31,2012),

9.25%

Documentation required for ICICI Bank Home Loan


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Salaried Self employed

Age 21years to 65years 21years to 65years

Income Rs.1,44,000 (p.a) Rs.1,50,000 (p.a)

Loan Amount

Offered2,00,0001,00,00000 2,00,000 - 2,00,00000

Tenure 5years-20years 5years-20years

CurrentExperience

1years 3years

Processing Fee

0.5% of loan amount as

Administrative Fee or Rs.

2,000, whichever is higher

0.5% of loan amount as

Administrative Fee or Rs.

2,000, whichever is higher

Documentation

1) Application form with

photograph

2) Identity & residence proof

3) Latest salary slip

4) Form 16

5) Last 6 months bank

statements

6) Processing fee cheque

1) Application form with

photograph

2) Identity & residence proof

3) Proof of business existence

4) Profile of the Business

5) Last 3years ITR

6) Last 6 months bank

statements

7) Processing fee cheque


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36

CICI PERSONAL LOAN

ICICI Bank offers wide variety of Loans Products (Home Loan , Credit Card ,

Loan Against Property , Car Loan and online loans) to suit your requirements.ICICI Bank Personal Loans are easy to get and absolutely hassle free. With

minimum documentation you can now secure a Loan for an amount up to Rs.15

lakhs.

Features and benefits of ICICI Personal Loan

1. No Hidden cost

2. Low Personal Loan Interest Rate.

3. Fast processing

4. Attractive rate of interest

5. No security/ no guarantor required

Eligibility Criteria for ICICI Personal Loan

Eligibility Criteria Salaried


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Age 25 yrs -58 years

Annual Income Rs 1,44,000 (p.a)

Loan Amount

Offeredmaximum to 15 Lacs

Tenure 12 - 60 months

Current Experience Minimum 1 year

Current ResidentialStatus

Minimum 1 year

Documentation 1) Latest 3 months Bank Statement (where salary/income is

credited)

2) 3 Latest salary slips

3) Proof of Continuity current job (Form 16 / Company

appointment letter )

4) Proof of Identity (any one)Passport / Driving License /

Voters ID / PAN card / Photo Credit Card / Employee ID

card

5) Proof of Residence (any one) Ration Card / Utility bill /

LIC Policy Receipt

6) Proof of Qualification Highest Degree (for Professionals /


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38

GRAPH;--1

The graph is on market share of private sector banks - ICICI bank, HDFC bank &

AXIES bank these graph is showing the market share caption of these privet sector

banks.

MARKET

SHARE

ICICI BANK HDFC BANK AXISE BANK OTHER

BANK

100% 40% 20% 15% 25%

It is clear from above graph that the Industrial credit corporation of India has

captured 40% market share.

5.2

2.5

1.4

3.7

MARKET SHARE

ICICI BANK

HDFC BANK

AXISE BANK

OTHER BANK


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39

GRAPH;--2

ANNUAL GROWTH OF PRIVATE BANKS

2007-08 2008-09 2009-10

ICICI BANK 12% 14% 18%

HDFC BANK 11.30% 13.90% 10%

AXIES BANK 10% 13.95% 12.85%

OTHER BANK 13% 10% 9.50%

The above graph show the annual growth of all private sector bank ;s and it is

clear that the annual growth of the ICICI BANK is more than other private sector

bank and its continually growing.

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

ICICI BANK HDFC BANK AXIES BANK OTHER BANKS

2008

2009

2010


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[GRAPH;--3

INTREST RATE TABLE

INTEREST RATE ICICI BANK HDFC BANK UTI BANK

HOME LOAN 9.25% 9.15% 9.30%

CAR LOAN 9.25% 9.20% 9.25%

PERONAL LOAN 9.30% 9.25% 9.20%

[

The above graph is showing the INTREST RATE OF LOAN charged by the bank,

graph shows the interest rate on loan of ICICI bank is higher than any other private

banks interest rate.

7%

7%

8%

8%

8%

8%

8%

9%

9%

9%

9%

9%

ICICI BANK HDFC BANK UTI BANK OTHER BANK

9%

8.50%

8.00%

8.30%

INTREST RATE


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GRAPH;--4

GRAPH ON PUBLIC TRUST ON PRIVATE SECTOR

BANKS.

ICICI BANK HDFC BANK UTI BANK OTHER PVT

BANK

CUSTOMER

TRUST

45% 35% 28% 10%

[

The above graph shows the public trust on privet bank and from above table it is

clear that public have more trust on ICICI BANK in private sector banking.

45%

35%

25%

15%

PUBLIC TRUST ON BANK

ICICI BANK

HDFC BANK

UTI BANK

OTHER PVT BANK


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42

GRAPH;--5

THE GRAPH ON SERVICE & CUSTOMER

SATISFACTION

The following graph shows the customer satisfaction for the service given by

banks to customers and it is clear from the following graph that ICICI bank gives

good services to customer in comparison of other private banks.

ICICI BANK HDFC

BANK

UTI BANK OTHER PVT

SERVICE&

CUSTOMER

SATISFICATION

40% 30% 20% 10%

40%

30%

20%

10%

CUSTOMER SATISFACTION

ICICI BANK HDFC BANK UTI BANK OTHER PVT BANK


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FINDINGS & CONCLUSION

There should be various new schemes for the customer.

Rate of interest should be lowered..

There should be more schemes for each group of people living in acommunity and each and every process must be convenient to the

customer.

There should be enough time limit for repayment of loan

The quality of service should be improved to some extent.

There service of bank must be faster, better and efficient for thecustomer.

The bank should force on promotional strategies the given offering and moreconvenient facilities to the customers.


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The advertisement policies made by bank are so good and continue with thesame for customer satisfaction.

The bank should promote direct services to the customer. This is beneficialto the bank and customer also.

Development in service and launching new schemes for both the classescustomer i:e For higher income group and as well as lower income group.

Organization must go further with customer strategies and policies so bankcan improve its present image and also provide its employee with a fine and

relief of life and its business in the market associate with a total sense of

belonging.


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SUDGESTION

EDUCATION LOAN

The rate of interest should be lowered, as far as possible. Try to give loan for every class of peopleThe Bank should try to provide loan on low interest rate for girls Amount of loan for studying in abroad have to increase.

CAR LOAN

Banks have to disclose all the terms and conditions of loan and aswell as clear all hidden charges.

The Bank should try to increase the number of their executivesThe Banks should try to reduce documentation for car loan.

HOME LOAN

The Bank should try to minimize the processing time.Minimize the documentationNo charges for fore closure the loan


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QUESTIONNAIRE

1) Which bank issuing the security device for all customers?1. HDFC (40 %) 2. ICICI (50%) 3. OTHER BANKS (10%)

2) Which bank gives the better services for customer?1. HDFC (30%) 2. ICICI (60%) 3. CANERA BANKS (10%)

3) Which is the Indias highly growing bank in market with annual growth?1. HDFC (30%) 2. ICICI (55%) 3. BANK OF MAHARASHTRA

(15%)

4) Which banks services are faster, better or reliable for customers?1.

HDFC (30%) 2. ICICI (50%) 3. OTHER BANKS (20%)

5) Why customers trust on ICICI more than any other private bank?1. Good Interest on Investment (25%) 2. Better goodwill in market

(75%)

6) Which bank provide complete banking package for all family?1. ICICI (55%) 2. HDFC (45%)

7) Which bank is better in interest on Fixed Deposits?1. HDFC (8.25%) 2. ICICI (9%)


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Final Project 22222

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Transcript of Final Project 22222