Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong
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Transcript of Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong
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Final Presentation
Tom Lamar, Jaime McCandless,Shane Moon, Vidie Pong
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Agenda
1. Problem Statement2. Personas3. Solutions4. Main Scenarios5. Demo6. Design Evolution7. Lessons Learned
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Problem
Giving and receiving feedback in college dining halls
Why is it so hard?• Customer side: Lack of transparency• Manager side: Unrepresentative opinions
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Persona
Jaded Jade
• Wants to make a difference• Has given up on the current feedback system
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Persona
Reserved Rebecca
• Is very shy• Feels uncomfortable being associated with negative feedback
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Persona
Dietary Restriction Dan
• Has a good relationship with the manager• Feels his feedback is representative and is making a difference
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Persona
Easy-going Eddie
• His opinions do not motivate him to want to effect a change• Doesn't give feedback because it's too much effort
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Persona
Manager Mike
• Wants his customers to be happy• Wants helpful feedback
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Solution
Feedback Kiosk
• Transparency- Shows vote count- Allows customers to rearrange listings- Can see manager comments
• Representative Feedback- Collects aggregate feedback
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ScenariosIntroductory Scenario
Station Navigation
"General Screen" Scenario
Refreshing a Vote
Understanding of Feedback Aggregation
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Final Design
Start
Today
Specific Item
Other StationsSearch
Done
Tap ID
Thumbs up/down
Thumbs up/downWrite comments
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Design Evolution
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Design Evolution
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Design Evolution
UI Improvements- Removed ‘Neutral’ state- Thumbs-up and Thumbs-down automatically moves the item to the top- Visual clues for buttons
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Design Evolution
UI Improvements- Visual clues for scrolling
… …
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Design Evolution
UI Improvements- Saved state between screens
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Design Evolution
UI Improvements- Added animation when sorting an item
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Design Evolution
UI Improvements- Search suggestion- Update search results automatically / dynamically
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Design Evolution
UI Improvements- Delete button for comments
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Lessons Learned
– Importance of looking at Different Stakeholders
– Getting transparency right is difficult
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Thank you!Any Questions?