Final OBHR

7/24/2019 Final OBHR

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Organizational Consultation of Bowl and Barrel

Brendan Richardson

Deonte Payne

Joel Plattner

Karina Gonzalez

Malonna Witt

Randall Martin

Uniersity of !e"as at Dallas



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Table of Contents

Co#$any Oeriew%%%%%%%%%%%%%%%%%%%%%%%%%%%&%%%'

Motiation in the Wor($lace%%%%%%%%%%%%%%%%%%%%%%%%&%&&&&&&)

Jo* +atisfaction%%%%%%%%%%%%%%%%%%%%%%%%%%%&&%%%&%&,

Organizational Culture%%%%%%%%%%%%%%%%%%%%%%%&%%%&%&%&&-

+tress%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%&%%%&&%&.

/dentifying 0eadershi$%%%%%%%%%%%%%%%%%%%%%%%%%%&%%%1

Reco##endations

2ddressing 0eadershi$%%%%%%%%%%%%%%%%%%%%%%&&%%&%33

/ncreasing Motiation%%%%%%%%%%%%%%%%%%%%%&&%&&&%%&&&3'

Reducing +tress%%%%%%%%%%%%%%%%%%%%%%%%%%&%%&3)

Conclusion%%%%%%%%%%%%%%%%%%%%%%%%%%&%%%%%&%&&&3,



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/ntroduction

!he goal of this consultation is to o*sere the e#$loyees of Bowl and Barrel during

*usiness hours while suggesting any i#$roe#ents on the attitudes and *ehaiors of the

organization&

Company Overview

Bowl and Barrel is a new conce$t restaurant created *y Kyle 4oonan and Josh

+e$(owitz& 2fter graduating fro# +MU5 these two close friends too( off in different directions

and career $aths& 4oonan wor(ed with Pa$$as restaurant grou$ while +e$(owitz wor(ed as a

financial analyst on Wall +treet& 2fter #ore than a decade in their $ers$ectie careers5 *oth

decided to co#e *ac( to !e"as and die into the restaurant *usiness& /n 67335 4oonan and

+e$(owitz $resented their ideas of their *outi8ue restaurant Bowl and Barrel to inestors as they

*egan their enture into the world of restaurant #anage#ent& By 4oe#*er 61th 67365 4oonan

and +e$(owitz had launched their first restaurant of four5 each *eing a food and serice drien

co#$any with so#e uni8ue co#$onent to se$arate the#seles fro# others& Bowl and Barrel was

ins$ired *y the idea of a Ger#an *eer hall5 creating a co##unal eniron#ent for their guests to

*e #ore interactie and inoled while en9oying cold *eer and great food& 4oonan and

+e$(owitz loe of *owling and great food and drin(s hel$ed deelo$ Bowl and Barrel:s *rand&

!heir goal for Bowl and Barrel is to create the fun and energetic at#os$here of a *owling alley

with the so$histication of a full;serice restaurant $redicated on great serice for their guests& 2s

co;owners5 4oonan and +e$(owitz oersee the o$erations of each restaurant& !hey hae hired

two internal accountants and two #ar(eting e"ecuties who run the finances and #ar(eting side

of each entity& Within Bowl and Barrel5 4oonan and +e$(owitz hae hired three shift #anagers



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and two chefs to run the day to day o$erations& !he #anagers and chefs hae hand;$ic(ed their

thirty;two e#$loyees who run the (itchen5 *ar5 host stand5 and serice area&

Motivation in the Workplace

/n an organization5 #otiation has a strong $ositie effect on 9o* $erfor#ance&

<#$loyees who e"$erience higher leels of #otiation tend to hae higher leels of tas(

$erfor#ance& By identifying indiidual #otiation for the e#$loyees of Bowl and Barrel5 it can

*e deter#ined if tas( $erfor#ance is high or low for the organization& =or Bowl and Barrel5 the

wait staff is the face of the co#$any which dries their *usiness& =ocusing on how engaged the

wait staff is when sering their guests during different hours of *usiness would *e a (ey indicator

for #otiation& /t is i#$eratie for the wait staff to *e engaged throughout their shift since the

$eo$le they are waiting on are the ones who deter#ine how #uch they are ti$$ed $er ta*le&

/n so#e cases5 $oor serice can *e deried fro# the lac( of #otiation& !he e"$ectancy

theory hel$s e"$lain why so#e of the wait staff at Bowl and Barrel were #ore #otiated than

others and in turn5 affected the oerall serice& =or a serer5 they *eliee if they e"ert enough

effort they will $erfor# well and receie so#e satisfying outco#e& More so5 if a serer e"erts

high leels of great serice5 they will successfully $erfor# well with waiting on their guests5

which will result in a satisfying outco#e of earning ti$s& Oerall5 leels of self;efficacy were

fairly high& Most of the serers o*sered see#ed confident in deliering great serice& Many

serers were a*le to answer s$ecific 8uestions a*out the #enu and suggested different ty$es of

drin(s one would en9oy& Past acco#$lish#ents for each serer were eident *ecause each

e#ulated e"$erience in the serice industry& 2lthough high leels of self;efficacy could *e seen5

so#e of the wait staff:s self;confidence did not transcend into great serice& !here were instances



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with lac( of enthusias# and care;free attitudes a#ong certain serers5 which can *e e"$lained *y

the lac( of instru#entality and alence for Bowl and Barrel&

!he #anagers hae their serers wait on guests who are *owling and sitting down in the

dining area& /t is instru#ental for a serer to *e attentie so they can gie great serice when

waiting on their guests& >aing the serers run *ac( and forth across o$$osite sides of the

restaurant and *owling alley is affecting their attentieness and oerall serice& !he serers are

also $aying #ore attention to the guests who are *owling rather than the guests in the dining

roo#& /t is understanda*le that $arties who are *owling are #ore li(ely to s$end #ore #oney

than the guests who are dinning in the restaurant& >oweer5 this does not #ean the serers should

$ay #ore attention to the guests who are s$ending #ore #oney& !his see#s to *e the case

unfortunately5 as seers see#ed less enthusiastic and #ore in a hurry to tend to their larger

$arties&

Job Satisfaction

When it co#es to 9o* satisfaction at Bowl and Barrel5 the e#$loyees see# to en9oy the

wor( eniron#ent and their s$ecific 9o*s they are doing& !he co#forta*le eniron#ent that is

$resented at this organization is ery laid *ac(5 and the e#$loyees show #uch 9oy during their

shifts& Jo* satisfaction is ery i#$ortant in the organization& /f the e#$loyees are not satisfied5 it

will lead to a dysfunctional wor( eniron#ent& Dysfunction in an organization can lead to a

decline in *usiness and oerall sales& Unfortunately5 Bowl and Barrel has so#e 9o* satisfaction

issues that need to *e ta(en care of if the co#$any wants to continue to grow&

!he 9o* satisfaction of the e#$loyees #ight see# high5 *ut the #eaningfulness of the

wor( for the wait staff is low& !here #ay *e so#e an"iety with the tas( of haing to sere guests



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in the dining area and the *owling lanes& !he tas( of sering #ore than one grou$ of guests gies

the e#$loyees ariety5 *ut this tas( #ay *e too #uch for the waiters to handle& !he $hysical tas(

of wal(ing fro# one side of the restaurant to the other can cause an"iety for the wait staff& !he

tas( of haing to chec( on #ulti$le $arties in two different locations #ight *e too #uch for the

wait staff to handle& !he leel of significance to chec( on their guests is low5 and so#eti#es the

wait staff is nowhere to *e found when the guest is ready to order& !he lac( of their $resence

#a(es the guest feel li(e they are not receiing the full attention that they desere&

!he eniron#ent at Bowl and Barrel $lays a *ig $art on how the e#$loyees wor( and

*ehae while on the 9o*& !he e#$loyees are allowed to wear 9eans5 tennis shoes5 and either a

*utton u$ or $olo shirt& !his laid *ac( eniron#ent causes the e#$loyees to hae little

(nowledge of results& !he wait staff is not aware of how $oorly they are wor(ing5 which shows

that there needs to *e #ore feed*ac( within the organization& =eed*ac( creates roo# for growth5

which can hel$ Bowl and Barrel i#$roe as an organization&

Oerall5 the 9o* satisfaction $resented at Bowl and Barrel is high5 and there are factors

that can hel$ increase it& !he e#$loyees are hel$ful and ha$$y around each other5 and this shows

that there is high cowor(er satisfaction& When the e#$loyees get along and wor( together5 it

strengthens the organization and oerall 9o* satisfaction& 2ll of the e#$loyees are ha$$y to hae

the o$$ortunity to *e a $art of this organization&

Organizational Culture

/n order for a *usiness to run effectiely5 whether it sells a good or serice5 there #ust *e

organization& !hat *eing said5 organizational culture #ust *e in $lace to reflect u$on the

e#$loyees and the custo#ers who receie the good or serice& <ach co#$any has their own



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culture5 which de$end on certain as$ects such as the size of the co#$any5 where it is located5 and

the (ind of syste# it uses to reach the #a"i#u# efficiency in their $articular *usiness& Bowl and

Barrel is a s#all *usiness which is currently growing& !hey hae created a custo#er serice

culture which is striing to #eet all the needs of their guests while trying to go a*oe and *eyond

and leae a #e#ora*le e"$erience in return&

/n each organization5 the culture *egins with the area for which the e#$loyees are gien

to wor(& =or Bowl and Barrel5 it is an o$en area diided into *owling lanes with an o$en *ar and

dining area& !his allows the #anagers5 hosts5 *artenders5 serers5 and chefs to wor( together as a

tea# and co##unicate effectiely throughout the day without *eing isolated fro# one another&

/n this organization5 using a $articular language ena*les the# to wor( #ore efficiently& !hey use

$hrases such as5 ?on the fly5@ which indicates to the chef that they need a $articular $late

i##ediately& !his is a great tool to use when an order is wrong so the dish can *e fi"ed

i##ediately to (ee$ the custo#er satisfied& !his organization ta(es adantage of using their

$ersonal language *ecause in the restaurant *usiness5 the custo#er:s tolerance tend to *e #uch

lower than in other areas&

2nother as$ect that is i#$ortant to coer when running a *usiness are rituals& 2s long as

the #anagerA$residentAowner has a set schedule and is $ersistent with certain rituals5 they can *e

effectie& 2t Bowl and Barrel5 the #anager #eets with the shift #e#*ers and has a s#all

#eeting in which they coer s$ecifics a*out the restaurant& !he #anagers infor# their serers

which sections they will coer as well as how the oerall *usiness is doing& !hey also hae daily

re#inders on how the serers should $resent the#seles while wor(ing& Cell $hones for

e"a#$le5 are not to *e used while on the restaurant floor as this gies a *ad i#age for the

co#$any& 2t the sa#e ti#e while enforcing certain rules5 #anagers use different techni8ues to



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try and #otiate the serers5 host5 and chefs as they $re$are for the holiday season& Custo#ers

tend to *e #ore #oody and less $atient during the holidays5 so it is i#$ortant for #anagers to

(ee$ their staff $re$ared to do well during the *usier ti#e of the year&

0astly5 to hae a strong culture the e#$loyees should feel si#ilar a*out how the #ain

leader feels a*out the *usiness& /n order for that to occur e#$loyees: should feel the su$$ort fro#

their *oss and feel ethically correct of the tas(s they are gien daily& 2t Bowl and Barrel een

though it is a fairly new *usiness the e#$loyees there feel li(e a fa#ily5 they feel a su$$ort and

understanding fro# their fellow co;wor(ers and *oss& =or so#e haing their #anager *e

understanding of their school schedule has changed their attitude of haing a 9o* greatly& /t

#eans less $ressure and *eing a*le to do what they en9oy5 which includes sering $eo$le and

getting a cou$le of *uc(s& While for the chefs *eing allowed to hae fun while coo(ing5 and not

*e under $ressure is what they en9oy the #ost of their day at wor(&

/t is ery i#$ortant to address the needs the e#$loyee:s want to gain while *eing in a

wor( eniron#ent5 and how they want to *e a$$roached a*out things that need i#$roe#ent& !o

hae a strong culture li(e Bowl and Barrel *usinesses need to also hae strong co##unication

s(ills& !hey shouldn:t hae a fear of how others will react to it5 9ust as long as things are done

ethically right and the strong culture will *e $resent&

Stress

+tress in the wor($lace is to *e e"$ected5 and it is what you feel when you hae to handle

#ore than you are use to& /n an e#ergency5 the ?fight or flight@ reaction arises to sae your life

and it (ee$s you actie and alert to hel$ you #eet challenges& /t is an o#ni$resent $art of life&

+tress also has negatie conse8uences that occur when the de#ands we are faced with e"ceed



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our ca$acity& Bowl and Barrel is succeeding in creating a uni8ue entertain#ent e"$erience5 *ut at

the e"$ense of their staff& !he serers dis$lay *oth wor( hindrance and wor( challenge stressors&

2t Bowl and Barrel5 one side has a *owling alley while the other side dis$lays a

restaurantA*ar at#os$here& !he serers are re8uired to #aintain a section of ta*les while also

#aintaining *ig $arties on the *owling side& With an unusual #enu and out of the ordinary *eer5

it is co##on to hae guests as( a lot of 8uestions& While the serer is giing e"$lanations on one

side5 the guests on the other side are not getting the attentieness that one e"$ects at an

esta*lish#ent such as this& !his lac( of reasona*leness in the e"$ectations $laced on the serers

shows a role oerload& !he fact that they should *e at o$$osite sides of the restaurant coneying

a high leel of custo#er serice is *oth e"tre#ely ti#e consu#ing and stressful& !he ina*ility to

*e at two $laces at once de#onstrates that they are not only e"$eriencing wor( co#$le"ity5 *ut

also a sense of ti#e $ressure& !he ti#e wasted wal(ing fro# one side of the restaurant to the ne"t

$reents the serers fro# #aintaining the high leel of custo#er serice that is re8uired fro#

their #anagers& !his e"cessie and $rolonged stress will lead to *eing oerwhel#ed and una*le

to #eet the constant de#and of 8uality custo#er serice& !his #ental e"haustion will lead to a

decline in #otiation and a di#inished interest in wor(& By *eing stretched *eyond the sco$e of

their li#itations5 the serers are at the erge of deelo$ing *urnout& Burnout will gradually cause

the serers to leae which will result in #ore stress *eing $laced on the re#aining serers& !his

re$rehensi*le cycle will not end unless the syste# in $lace is re;ealuated&

Ientifying !eaership

0eadershi$ is argua*ly the #ost i#$ortant as$ect within a successful organization& !his

use of $ower and influence to direct other towards a co##on goal can #a(e or *rea( the



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organization& Bowl Barrel utilizes a ty$e of organizational $ower (nown as legiti#ate $ower5

which deries fro# the authority of those $ut in charge of the organization5 as well owners Kyle

4oonan and Josh +e$(owitz who ulti#ately #a(e final decisions& /t is i#$ortant to note that

Bowl Barrel is a conce$t of the co#$any =reeRange Conce$ts& =reeRange Conce$ts currently

owns three other se$arate entities& !he lac( of $ositie influence within the organization could

ste# fro# the owners&

2t Bowl Barrel5 it a$$ears that there is a ery *asic for# of e"change ha$$ening

within the organization& Basically5 the e#$loyees see# to show u$ to wor( and do their 9o*s in

e"change for their $ay chec(s fro# the co#$any and ti$s fro# the custo#ers& Unfortunately5 it

does not see# as though the #anagers5 or owners for that #atter5 $roide enough incentie for

the e#$loyees to want to go a*oe and *eyond their *asic duties& While e"change can often *e

enough #otiation for so#e5 it is i#$ortant not to rely on #andatory rewards5 such as a $ay

chec( and in today:s society ti$s5 as the $ri#ary influence tactic for an organization& Managers

#ust identify and utilize each indiidual:s s$ecific strengths in order to ensure success within the

organization5 es$ecially in an industry as hands;on as the restaurant industry& 2t Bowl Barrel5

it a$$ears that the #ost co##on res$onse to influence atte#$ts is co#$liance& /n essence5 the

#anagers $roide their #ini#u# re8uire#ents5 as well as other necessary tas(s each e#$loyee

needs to acco#$lish5 and the e#$loyees co#$ly with the re8uire#ents and re8uests& While this

can *e #arginally effectie5 it is i#$ortant to note that it is #erely a *ehaioral res$onse& /t is

ery easy for a leader to achiee co#$liance fro# an e#$loyee5 as long as the re8uest is

reasona*le and achiea*le& >oweer5 #anagers will not see the highest leels of effort and

dedication5 as they are not as li(ely to *e as e#otionally inested as e#$loyees who agree with

and *eco#e co##itted to the re8uest of their su$eriors5 a res$onse called internalization&



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=inally5 when loo(ing at leadershi$ within an organization5 it is i#$ortant to re#e#*er

the arious styles on conflict resolution& 2t Bowl Barrel5 it a$$ears that acco##odation and

co#$ro#ise are the two #ost $realent styles of conflict resolution& While *oth of these styles

can *e se#i;effectie5 it is i#$ortant to ta(e success and failure fro# other organizations in order

to ensure increased success within your own& =or e"a#$le5 an acco##odating style #ay *e used

when a waiter or waitress feels they hae *een gien unfair ta*le assign#ents within the

restaurant& While this can *e a ery i#$ortant issue to the e#$loyee5 the #anager #ay not feel

that it is a $ressing issue for hi#& /n this situation5 the #anager is a*le to acco##odate the

e#$loyee *y reassigning the ta*le assign#ents5 either that night or for future reference&

Co#$ro#ise is another co##on conflict resolution in this industry& =or e"a#$le5 an e#$loyee

#ay want to hae a day off in the future for a $ersonal conflict or eent& /n order to ta(e this day

off5 which they had *een $reiously scheduled for5 they a$$roach the #anager to *e a*le to gie

their shift to one of their $eers& !he #anager #ay allow this5 howeer5 he #ay re8uire the

e#$loyee to wor( an additional day in order to #a(e u$ for the #issed day&

"ressing !eaership#

2s was discussed5 leadershi$ can *e considered one of the #ost i#$ortant as$ects for

success in an organization& /t a$$ears Bowl Barrel has an aerage to slightly a*oe aerage

understanding and effectie use of $ower and influence within their organization& !he legiti#ate

$ower within the organization is necessary as it hel$s to create and #aintain structure within the

restaurant& !he #anagers at Bowl Barrel need to ensure that with their legiti#ate $ower5 they

#a(e clear5 $olite re8uests of their e#$loyees& <#$loyees #ust *e confident that they are a*le to

do their 9o*s without fear of failure5 and #ost i#$ortantly5 *e a*le to as( for hel$ when needed&



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2nother i#$ortant $art of legiti#ate $ower is to erify co#$liance of e#$loyees in an

a$$ro$riate #anner5 which could *e as si#$le as setting goals for e#$loyees& By doing so5

#anagers are a*le to i#$le#ent rewards5 which can hel$ to increase their $ower and influence&

Currently5 it a$$ears Bowl Barrel:s #anagers are #oderately effectie at influencing their

e#$loyees to do their *est wor(& !his can *e attri*uted to their use of e"change as the $ri#ary

influence tactic5 which is5 as descri*ed a*oe5 only #oderately effectie&

!here are a few ways that Bowl Barrel #anagers could *e a*le to increase their

influence tactics effectieness within their organization& Rational $ersuasion is a ery effectie

techni8ue5 es$ecially with e#$loyees with a logical state of #ind& =or e"a#$le5 the #anagers

could show struggling e#$loyees the difference in sales and oerall custo#er satisfaction when

the wea( e#$loyee is wor(ing co#$ared to when #ore dedicated e#$loyees are wor(ing& /t

could turn out to *e the wa(eu$ call that a struggling e#$loyee needs to see& /ns$irational

a$$eals could *e used to influence e#$loyees who are less logical and #ore creatie5 left *rain

ersus right *rain e#$loyees5 *asically& /ns$irational a$$eals target an e#$loyee:s alues and

ideals5 and then use this (nowledge to #otiate and influence the e#$loyee& 2lthough this would

ta(e so#e ti#e and co##it#ent fro# the #anagers in the short ter#5 it could *e the *oost #any

e#$loyees need that will result in increased co##it#ent and wor( ethic towards the

organization&

<ach of the reco##endations #ade a*oe will hel$ to transfer Bowl Barrel:s

e#$loyee:s res$onse to influence techni8ues fro# co#$liance to internalization& 2s discussed in

the leadershi$ analysis5 co#$liance is the e#$loyee:s willingness to $erfor# #anagerial

re8uests5 *ut with indifference to the organization& /t is i#$ortant for the #anagers at Bowl

Barrel to shift this attitude of co#$liance to one of internalization& With internalization5



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e#$loyees will still co#$lete tas(s as *efore5 although they could do so #ore efficiently or 9ust

#ore 8uic(ly oerall with increased 8uality& !he difference *etween co#$liance and

internalization5 howeer5 is an e#$loyee who internalizes re8uests will not only co#$lete the

re8uest5 *ut also *eco#e co##itted to the re8uest& With co##it#ent to the organization5

e#$loyees will continue to learn and grow5 not 9ust for the#5 *ut for the organization as a whole&

Managers will also learn and grow *y i#$le#enting these techni8ues and *onding with their

e#$loyees who are the heart of the organization&

Increasing Motivation#

During the o*seration of Bowl and Barrels e#$loyees5 different leels of #otiation

see#ed to occur throughout the wait staff& +o#e e#$loyees were less engaged than others5

which is ulti#ately affecting their *otto# line& We *eliee there is a lac( of difficult and s$ecific

goals for Bowl and Barrel:s wait staff& /#$le#enting goal setting theory will allow for goals to

*e the $ri#ary driers of the intensity and $ersistence of effort& >aing s$ecific and difficult

goals will result in higher leels of $erfor#ance5 and ulti#ately increase oerall serice& Goals

can *e created for Bowl and Barrel:s wait staff5 which can *e later o*tained to rate their

$erfor#ance during their shifts& Managers should assign s$ecific drin(s and entres they want

their serers to sell& !he #anagers can trac( how #uch a serer sells of these ite#s on a wee(ly

*asis5 and at the end of the #onth reward the serers who hae sold the #ost& !he reward should

*e a$$ealing for eery serer& !hose rewards can *e *etter sections for the serers or haing

nights they want off& !his ty$e of a$$eal will encourage the wait staff:s goal co##it#ent&

Managers should also #onitor how #any $ositie sureys each serer receies during the

#onth& <ery guest receies a recei$t with instructions to fill out a surey5 which descri*es how

their serice was& /n order for a serer to receie #ore $ositie sureys than anyone else5 they



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will hae to #a(e sure they are deliering great serice to each guest while encouraging the# to

fill out the surey& 2gain5 e#$loyees who earn the #ost $ositie sureys will receie a great

reward while also *eing recognized for the e"cellence& Managers should recognize and $raise

the serers who #eet these goals5 while also su$$orting the other serers to (ee$ striing to do

*etter&

=eed*ac( and goal co##it#ent are aria*les which hae a strong effects on tas(

$erfor#ance when striing towards these goals& =or #anagers5 they #ust gie as #uch feed*ac(

as they can for each indiidual e#$loyee as they wor( towards goal attain#ent& U$dating the

wait staff on a wee( to wee( *asis on oerall surey scores and add on sales will hel$ each

e#$loyee gauge on how they are $rogressing& 2s stated earlier5 the #anagers #ust hae their

e#$loyees *uy into how co##itted they will *e when wor(ing towards tas( $erfor#ance&

>aing the wait staff *e deter#ined to acco#$lish these goals will increase $ersistence of effort

and encourage tas( strategies5 ulti#ately i#$roing tas( $erfor#ance and increasing serice&

$eucing Stress#

Currently at Bowl and Barrel5 the serers are re8uired to hae two sections at o$$osite

ends of the esta*lish#ent& !his arrange#ent eli#inates the a*ility for outstanding custo#er

serice& On el$5 --E of the reiews for Bowl and Barrel hae a rating of 3;6 stars5 while the

co#$etition Bowlounge has 66E of their ratings as 3;6 stars& One of the #ain co#$laints is

serice& -1E of custo#ers do not return to a *usiness *ecause of unsatisfactory custo#er serice&

Bowl and Barrel should focus $ri#arily on deliering great serice to i#$roe their i#age& /t is

9ust as costly to retain guests as it is to *ring the# in the door& During o*seration5 so#e serers

were clearly distracted while #eeting the re8uests of their guests& /#$le#enting a #andatory

custo#er serice *ased class for all e#$loyees with #a(ing e"ce$tional custo#er serice the



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new $riority will hel$ enhance the leel of custo#er satisfaction& 2 ,E increase in custo#er

reaction increases $rofits u$ to 36,E& Co#$anies that $rioritize the custo#er e"$erience

generate -7E higher $rofits then their co#$etitor& F out of 37 U+ consu#ers say they are willing

to s$end #ore with co#$anies they *eliee $roide e"cellent custo#er serice& 2lso5 haing the

serers *e res$onsi*le for only one section will hel$ reduce the stress and strain on the serers& /n

turn5 the serers can concentrate on deliering e"ce$tional custo#er serice& !he serers

schedule will reflect a rotating schedule5 so that eeryone will wor( eery section& .3E of

consu#ers are #ore li(ely to gie a co#$any re$eated *usiness after good serice& Pros$erity is

needed in order for a *usiness to flourish and grow and one of the ways to ac8uire success is in

the restaurant *usiness&

Conclusion

Bowl and Barrel is a growing co#$any which needs to address s$ecific #anagerial issues

in order to i#$roe the oerall serice of the restaurant& Reducing stress5 i#$roing indiidual

#otiation a#ong e#$loyees5 and addressing their current leadershi$ style will hel$ the

co#$any i#$roe as an organization and ulti#ately increase their *otto# line&

Final OBHR

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Transcript of Final OBHR