Final e Banking File

8/11/2019 Final e Banking File

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SUMMAR TRAINING REPORT

ON

‘A STUDY OF E- BANKING SERVICES’

AT

PANACHE GLOBAL

SUBMITTED TO

IN THE PARTIAL FULLFILLMENT OF THE

REQUIREMENT OFBECHLOR OF COMMERCE (B.COM) PROFESSIONAL

FROM

PUNJAB TECHNICAL UNIVERSITY

JALANDHAR

5th SEMESTER

TRANNING SUPERVISOR: SUBMITTED BY:

MR. VARUN GUPTA KARANDEEP MARAHA

DESIGNATION: ROLL NO: !"#$%!!SENIOR MANAGER

RIMT& SMS

INSTITUTE OF MANAGEMENT ' TECHNOLOGY

SESSION&"$!&"$!5



DECLARATION

Th* * t+ ,-t/-0 th1t th- P+2-,t R-3+t -4tt-0 6E&BANKING7 1t PANACHE GLOBAL * 89 +41 ;+< ' h1* 4+t

=--4 *>=8tt-0 4 31t + /> t+ th* +4 +th- U4?-*t9@I4*tt>t- /+ th- 1;10 +/ 149 0--- ' 03+81.

S41t>- +/ ,14001t-:

K114 0--3 M1;1h1

R+ 4+: !"#$%!!



PREFACE

M141-8-4t * 14 -**-4t1 4-0-4t 4 -?-9 +14-0 -40-1?+. E//-,t?- 140 -//,-4t >*- +/ -&=14<4 ->-* *+>40

8141-8-4t. I4 th-8 t>=>-4t *+,+&-,+4+8,* -4?+48-4t t+ t+019 th- 2+= +/ 1 8141- h1* =-,+8- ?-9

,h1-44. Th-- * 4+ *4- >4?-*1 t-,h4>- +/ 8141-8-4t 140 th- =1*, 8141-8-4t 34,3-* h1?- t+ =- 1013t-0

t+ th- -4?+48-4t1 0-8140*.

A* th- 31t +/ 89 B.C+8 (P+/-**+41) ,>,>>8 I ;1* ->-0 t+ >40-+ *>88- t144 4 1 =>*4-**

+141t+4. F+ th* 3>3+*- I 133+1,h-0 t+ >40-+ *>88- t144 4 1 =>*4-** +141t+4. F+ th* 3>3+*- I

133+1,h-0 P141,h- G+=1 P14,h<>1.

Th- 3+2-,t h1* =--4 0-*4-0 <--34 4 ?-; th- /414,1 41t>- +/ th- 8141-8-4t +/ *81 *,1- 40>*t-*. It *--<*

t+ 3+?0- 1 =-/ 140 ,+4,*- ?-; +/ -&=14<4 t* >*- 140 =-4-/t*.

I401 =-4 1 0-?-+34 -,+4+89 t * t94 h10 t+ 3+8+t- th* *-,t+ =9 0+4 -//-,t?- /414,1 1419**.

I4 th* -3+t I h1?- 3>t 89 =-*t -//+t* t+ 1419- th- 01t1 t+ th- hh-*t -?- +/ 1,,>1,9 140 ?- 89 ?-; t+ th-

=-*t +/ 89 2>08-4t.

Th* -3+t 4,>0-* 89 *4,-- -//+t* I *4,--9 h+3- th1t th* -3+t 3+?-* t+ =- >*-/> t+ t* -10-* 1*+.



TABLE OF CONTENT

Serial No. Conen! Pa"e No.

CHAPTER.! INTRODUCTION #

CHAPTER." COMPANY PROFILE &!

CHAPTER. OBJECTIVES OF THE STUDY !5

CHAPTER. DEFINATION OF E&BANKING !%.! HAT IS ELECTRONIC BANKING !#

CHAPTER.5 VARIOUS FORMS OF E&BANKING !&"$

5.! INTERNET BANKING

5." AUTOMATED TELLER MACHINE (ATM)

5. TELLER MACHINE

5. SMART CARD

5.5 DEBIT CARD

5.% E&CHEQUE

CHAPTER.% OTHER FORMS OF ELECTONIC BANKING "!

CHAPTER.# BENEFITS@CONCERNS OF E&BANKING ""&"

#.! E&BANKING GLOBAL PERSPECTIVE "

#." E&BANKING SCENARIO "5

#. E&BANKING STRTEGIES "%&"#

#. E&BANKING TRANSACTIONS "

#.5 E&BANKING TERND "

CFHAPTER. THE INDIAN EPERIENCE "&$

.! COMPUTERISATION OF BANKS INDIAN&ISSUES

' EVENTS

!

CHAPTER. RISK MANAGEMENT PRINCIPLES FOR

ELECTRONIC BANKING

"&

CHAPTER.!$ REGULATORY TOOLS TO OVERCOME

CHALLENGES

!$.! ADAPTATION

!$." LEGALIATION

!$. HARMONIATION

!$. INTEGRATION

CHAPTER.!! SECURITIES ON BANKING 5&#

!!.! THE BANK

!!." THE NINTERNET

!!. YOUR COMPUTER #&!!. CTS&"$!$

CONCLUSION $

BIBLOGRAPHY !



ACKNO#LEDGE$ENT

Th- -3+t -4tt-0 -&=14<4* th- +>t,+8- +/ 89 4t-8 P+2-,t (*>88- T144) 1t P141,h- G+=1 P14,h<>1

Th- ,+83-t+4 +/ 89 t144 * 4+t +49 th- -*>t +/ ;+< +/ *t>0-4t =>t 4,>0-* th- 3-,+>* ;+< -3--4,-

10?,- -4,+>1-8-4t >014,- 140 ?1>1=- *>33+t +/ 1**+,1t-0 3-*+4*.

I t1<- th* +33+t>4t9 t+ ,+4?-9 89 *4,-- th14<* t+ th- 8141-8-4t +/ P141,h- G+=1 P14,h<>1 /+ 3-8tt4

8- t+ ,+40>,t th- 3-*-4t *t>0-*. I -19 108- th- -?- +/ 3-/-,t+4 th-9 h1?- 1,h?-0 4 814>/1,t>4 =-14*

3+0>,t* /++;4 th- 4t-41t+41 *t14010.

I ;+>0 1*+ <- t+ ,+4?-9 89 1tt>0- ' *4,-- th14<* t+ M. V1>4 G>3t1

M141- P141,h- G+=1 P14,h<>1.



I 18 0--39 40-=t t+ HEAD +/ 0-31t8-4t A,,+>4t /+ ?-9 ,+019 3+?04 8- ;th ,+40>,t?- 1t8+*3h--

140 F1,t-* /+ ,+83-t4 89 40>*t1 t144 *1t*/1,t+9 ;h,h ,14 4+t +49 -4,h-0 89 <4+;-0- =>t 1*+ 3+?0-0

8- ;th 14 +33+t>4t9 /+ t1<4 >3 >*-/> 31,t,1 ;+<.

L1*t =>t 4+t th- -1*t I ;14t t+ -3-** 89 1tt>0- t+ = G1t-* 140 h* ,+83149 M,+*+/t /+ ?4 8- M,+*+/t +0

;h,h h1* 810- th- -4t- 3+,-** +/ 81<4 1 3+2-,t. S+ ?-9 -//+t-** 140 *83-.

HEAD OF DEPARTMENT :

MR. DEAPAK SOOD

INTRODUCTION

INTRODUCTION TO T%E STUDY&

F414,- * +4- +/ th- 8+*t 3819 ->*t-* +/ 1 =>*4-** 140 th- 8+0-4 8141-8-4t +=?+>*9 0-3-40* 1-9 +4 th-

-//,-4t 8141-8-4t +/ th- B>*4-** /414,-.

E&=14<4 h1* =-,+8- th- 4&th4140 8+- th14 t10t+41 /+8 +/ =14<4 -&=14<4 * >*-0. It h1* 8149 10?14t1-*+?-

t10t+41 =14<4.



CO$PANY PROFILE

PANAC%E GLOBAL

PANAC%E GLOBAL * A*17* -104 140 /1*t-*t +;4 *+>t+4* 140 *-?,- 3+?0- ;h+*- 8**+4 * t+ '(el) i!

*lien! +e*o,e ,ore !**e!!l/. S4,- "$$% P141,h- G+=1 * 4 =>*4-** +/ 83+?4 =>*4-** 3+,-**-* +/ +>

,>*t+8-* ;h- 1t th- *18- t8- *>=*t14t19 +;-4 th- ,+*t*. P141,h- G+=1 * 18+4 th- /-; +=1 ,+8314-*

;h,h 1- +;4 0-=t /-- /+ th* -1*+4 +> *+>t+4* 140 *-?,- ,h1-* 1- 3+,<-t /-409 t+ +> ,>*t+8-* 140

,+>3-0 ;th +> *>3-+ >1t9 *-?,- ;th4 0-/4-0 t8-4-* =4 >* ,+*- t+ +> ,-4t7* h-1t. Th- /8 ;+<* ;th

,-4t* /+8 1 ;0- 14- +/ 40>*t-* t+ h-3 th-8 1,h-?- =-*t =>*4-** 3-/+814,-. - >40-t1<- =>*4-** ,+4*>t14,9 3+2-,t* +/ 149 814t>0- 140 ?1>- 140 0-?- <-9 -*>t* ;th4 0-/4-0 t8-4-* ;th 01.23 SLA 140 ;th >t8+*t

-th,*. In "i4in" !olion! an5 !er4i*e! o or *!o,er!6 7e +elie4e (a 7e are (e +e!. P141,h- +>3 * 14 >t1&

0?-*/-0 +>3 h1?4 =>*4-** 4t--*t* 4 F14,h*4 =>*4-** P>=, R-1t+4* B>*4-** H-10 H>4t4 140 Vt>1

O//,- *+>t+4* ;th -,--4t -?-;* =9 =+th +> ,>*t+8-* 140 1**+,1t-*. - h1?- +> +3-1t+4* 4 P14

I401 140 +?-*-1* 140 h1?- 1 ,>*t+8- =1*- +/ 8+- th14 $$ ,+3+1t-. P141,h- G+=1 C+4*>t14t* h1* ?1+>* 0?*+4*

140 4 -1,h 0?*+4 ;- h1?- 1 t-18 +/ hh9 >1/-0 140 0-0,1t-0 -3-t*. Ea*( ,e,+er o Pana*(e (a! n5er"one

!)e*ial rainin"! an5 ollo7! a !ri* Co5e o Con5* an5 Co,)lian*e Poli*8. - h1?- *-t >3 *81- ;+<4 +>3*

0-0,1t-0 t+ *3-,/, -+4* 140 *-,t+* ;- 1- -4+;4-0 1,+** I401 /+ +> ,+88-,1 -th,*. #e !el5o, a54eri!e or

+!ine!!6 rel8in" in!ea5 on reerral! ro, or e9i!in" inernal an5 e9ernal *!o,er!7(o re*o,,en5 ! o (eir

*lien!:)arner!:a!!o*iae! ;h+ <4+; th1t +> <4+;-0- 140 *t14010* 311- th- +;4. - 3+8+t- 14 -4t-3-4->1

,>t>- ;h-- >1t9 140 *-?,- -,--4,- * +> ,+83-tt?- 10?14t1-. - +//- ,+8314-* 1 3+?-4 -3--4,-0 140

3-/+814,-&/+,>*-0 -*+>,- th1t ,14 81<- 88-01t- ,+4t=>t+4* t+;10 9+> =>*4-** +=2-,t?-*. Pana*(e Glo+al



Con!lan! i! ollo7in" a lean ,ana"e,en (eor8 an5 al!o all or oi*e! are )a)er ree. #e are 5oin" or +i o

,a;e (e !8!e, an5 (e en4iron,en "reen.

- 1- 3+/t 140 ?1>- 0?-4 140 +> -1t-*t 1**-t* 1- +> 3-+3- 1t 1 -?-* -0 =9 -3--4,-0 140 ;- >1/-0

-10-*. - h1?- 1 *t+4 *94-9 +/ 40?0>1 ,+4t=>t+*. Th- *t-4th +/ +> -3>t1t+4 -* 4 th- ,+-,t?- *<* 140

t1-4t* +/ th-*- 40?0>1* 140 +> t10t+4 +/ 3+?04 t144 140 ,1-- 0-?-+38-4t /+ +> t1-4t ;h,h =-14 ;th

+> '#e CAN/ 1ttt>0- 140 ,+4t4>-* t+ 'DONE/ 1* +> 1*t *h.

D?-*t9 h1* 1;19* =--4 140 ; 1;19* =- 1 31t +/ PANAC%E GLOBAL’! DNA +> ,+- ?1>-* 140 +> ,>t>-. -

4*t1t- 3-+3- t+ 0+ 8+- th14 1 2+=7. - /1,t1t- -?-9+4- t+ ,-1t- 140 31t,31t- 4 +> ;444 -3--4,-*.

#e are (ere +e*a!e o or *lien!6 or )aron! an5 or ea,6 7e 7ol5n’ +e 7(a 7e are o5a8 7ere i no +e all o

(o!e in5i4i5al! ro, (e ,ail-roo, o (e e9e*i4e oi*e o or ea, "i4in" <<=3 6 e!ee,e5 *!o,er! 7(o (a4e

r! in ! an5 or )aron! o ,a;e Pana*(e Glo+al Con!lan! a reali8.

O4,- ;- *t1t 1 -1t+4*h3 ;th 9+> ;-7 h-3 9+> 0-t-84- h+; =-*t 9+> ,14 44+?1t- 140 +3t8- 9+> =>*4-**

3+,-**-*. C-4t* 140 E83+9--* 1- *-?,-0 ?1 +> 3+3-t19 3+,-**-* 3+t1* *+/t;1-7* 14 4t-1t-0 ,+4t1,t ,-4t-

/+ ?+,- 140 -&81 -*3+4*- 140 1 0-0,1t-0 t-18 +/ R-1t+4*h3 M141-*.



Co5e o Con5*

-(-1,h E83+9-- St1// A**+,1t- P4,31 P1t4-* O;4-* D-,t+ M141-8-4t +/ PANACHE

GLOBAL) P-0- th1t 1t 149 ?-4 8+8-4t ;- ; *t140 =9 th- /++;4 =-+; 8-4t+4-0 C+0- +/

C+40>,t /+ +> ,>*t+8-* t+ ?- th-8 1 ?1>- 3+3+*t+4 1;19* 140 t+ =>0 1 +91 ,>*t+8- =1**

!. - ; 3+?0- S>3-+ E3--4,- t+ +> ,>*t+8-*.

". - ; t1<- 3-*+41 +;4-*h3 +/ ,>*t+8-7* 3+=-8*.

. - ; ,+4*0- th- ,>*t+8-* 3-*3-,t?- 4 1 0-,*+4*.

. - ; 6BE THE REASON /+ CUSTOMER DELIGHT.

5. - ; P+t-,t C>*t+8-* P?1,9.

%. - *h1 --,*- -1t ,1- t+ 1?+0 8*-3-*-4t1t+4 140 *h1 =- >0-0 =9 th- 34,3-* +/

h+4-*t9 140 /1 0-14.



#. - *h1 =- 0-4t 1t 1,>14t4 +>*-?-* ;th 81<-t ,+40t+4*.

. - ; 1;19* h140- 1 3+3+*1* 1,,>1t-9 140 -3-0t+>*9.

. - ; 1;19* 814t14 th- 34,3-* +>t4-0 =-,1>*- ;- -,+4- th1t 814t144 1 hh

-?- +/ 3-*+41 140 3+/-**+41 ,+40>,t ; 4*3- ,+4/0-4,- 140 1- 14 -**-4t1 140

-//-,t?- 31t +/ th- =>*4-** ,+4*>t4 40>*t9.

- 1*+ /++; 1 *t,t R*< 8141-8-4t 140 C+8314,- 3+,9 140 1 +> -83+9--*@1**+,1t-*

>40-+ ->1 t144 /+ =>*4-** 3+,-**-* =>*4-** -th,* 140 >1t9 *t14010*

S+ / 9+> ;14t t+ +; 9+> B>*4-** 140 S>*t14 1 0-/4t- ,+83-tt?- 10?14t1- PANACHE

GLOBAL CONSULTANTS * th- =>;+0. - h1?- =--4 1004 44+?1t?- ,131=t-* t+ *-?- th-

4--0* +/ +> 81t>- 140 -8-4 C-4t*.

Pana*(e Lea5er!(i) Tea,& -

- 1- 1;19* 83-**-0 ;th th- >1t9 +/ ,>*t+8-* +> *-?,-* 1tt1,t*. O> *+>t+4* 140 *-?,-

-,--4,- 3+?0-* 140 ;- =--?- th1t ;- 1- th- =-*t 4 ;h1t ;- 0+. O> 1?-1- -3-4*- 1t+

,+8=44 1 0?*+4* * $ +;- th14 th- 40>*t9 1?-1-.

Vale Pro)o!iion& En(an*in" >ali8 an5 re5*in" *o!&-

?ali8

O> 8-th+0++-* -4*>- th-

,+4t4>+>* 83+?-8-4t +/ =>*4-** 3+,-**-*

Y+> =>*4-** ; -t

=-tt- +?- t8-

Co!

T14*1,t+4&=1*-0 3,4 t>4

/-0& 4t+ ?11=- ,+*t*

Y+> ,+*t* ; *,1- ;th

9+> =>*4-**

Ti,e R130 -*3+4*- t14*1,t+4

3+,-**4 3+?0-*

-*>t* 4+;

Y+> ; -t -1 t8-

>301t-* 140 -*>t*



$ana"e,en Tea,

P141,h- T-18 =4* +?- "5

9-1* +/ 8141-8-4t

-3--4,-

Y+> 0-?-9 * 4

-3--4,-0 h140*

Or E9)eri!e&-

A S+>t+4* 140 S-?,- P+4-- P141,h- G+=1 h1* =--4 4*t>8-4t1 4 *h134 th- -,+4+89.

P141,h- G+=1 h1* -?-1-0 t* ,+- 0//--4t1t+* t+ 0-?-+3 *+>40 =>*4-** 31,t,-* 140 --?1t-0

+>*-?-* 1* A*17* /1*t-*t +;4 *+>t+4* 140 *-?,- 3+?0- G+>3. - h1?- 1tt1,t-0 1 ;0-&

144 +91 140 83-**?- ,>*t+8- =1*-. - *t?- t+ 3+?0- 1 -?- +/ *-?,- th1t * @#orl5

Cla!!@ th1t 4*3-* +> ,-4t* t+ t- -?-9+4- th-9 8--t 1=+>t th- -42+91=- -3--4,- 140 th-

*>,,-**/>9 -?+?-0 =>*4-**. A0h-4 t+ th- hh-*t 3+/-**+41 -th,* 140 ;th +> /+,>* +4

t-,h4++9 3+,-** -,--4,- 140 0+814 -3-t*- ;- -41- ;th +> ,-4t* 1t 1 *t1t-, -?- 140

-4*>- =-*t 4 ,1** =>*4-** -4?+48-4t /+ +> ,-4t* h-34 th-8 ;th =>*4-** *+>t+4* 140

1419t,* 140 /419 h-3 +> ,>*t+8-* -?+?- 4 th- =>*4-**-*. P141,h- G+=1 h1* =>t *t+4

31t4- -1t+4*h3* ;th 812+ ,+8314-* 4 I401 140 1=+10 -1,h =44 4 th- *3-,1 -3-t*-

140 ,+4t=>t+4. Th-*- 31t4-*h3* 1- >t-0 t+ <--3 3+,-**-* 140 <4+;-0- 1t th- hh-*t -?-

1,+** 1 31108*.

- >*- 4t-t9 t>*t *-?,- <4+;-0- 140 -104 -0- t-,h4++9 t+ h-3 9+>

1,h-?- 9+> +1* =-,1>*- ;- -,+4- th1t 4?-*t4 4 149 =>*4-** -10-** +/ *- * 1 812+/414,- 140 -*+>,- ,+88t8-4t. T+ 1,,+83*h th* +> <4+;-0-1=- 140 hh9 *<-0 *t1// *

t+t19 ,+88tt-0 t+ 0-?- hh 3-/+814,- 140 -th,1 *t14010* 3>* *>3-+ ,>*t+8- *-?,- th1t

; -,--0 9+> -3-,t1t+4*. - =--?- th1t th- =-*t 0-1* ,+8- /+8 1 ;-1th +/ 0//-4 +34+4*

140 -3--4,-* /+ th* -1*+4 +> t-18 ,+4**t* +/ 3-+3- ;th 0?-*- =1,<+>40* 840* 140

0*,34-* ;h,h -10* t+ 44+?1t?- *+>t+4* t+ +> ,-4t*.

T(e ollo7in" are !o,e o (e rea!on! (a 5eine or e5"e&-

O> P-+3-

O> C-4t*

O> E3--4,-



O> O3-1t+4*

O> P1,t,-*

- =--?- 4 ,-1t4 +91 ,>*t+8-* =9 3+?04 1 *>3-+ -3--4,- 1t 1 -1t- ?1>-.

The Measure of our success is “Repeat Business rather than new Business” and also

we measure our success by one client at a time.

Or En5ea4or i! o +il5 a Bran5 (a’! S8non8,o! 7i( !**e!!.

Or 5i4i!ion

• P141,h- F14,h*4

• P141,h- -=t

• P141,h- L-1

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Corporate social responsibility

Or CSR Vi!ion: & C+3+1t- *+,1 -*3+4*=t9 h1* 1;19* =--4 14 4t-1 31t +/ PANAC%E

GLOBAL 140 ;- ;+< t+;10* th- h+*t, 0-?-+38-4t +/ th- ,+88>4t-*. - 1- 0-0,1t-0 t+

3-*-?- +> -4?+48-4t =9 1013t4 t+ 4-; -4-9 -//,-4t t-,h4++-* 140 -0>,1t4 +>*-?-* +4

th- **>-* ;- 1- ,+4*t14t9 -?+?4 140 =-,+84 -4?+48-4t /-409.

Go Green: & A* 1 ++0 ,+3+1t- ,t-4 ;- 1- -*3+4*=- t+;10* th- -4?+48-4t 140 * ,+88tt-0

t+ 3+t-,t 140 ,+4*-?- t. PANACHE GLOBAL7* G+ G--4 ,18314 h1* =--4 ,+4,-3t>1-0 t+

h+4+ +> ,+88t8-4t t+;10* -4?+48-4t /++;4 1- +49 1 /-; +/ th- 4t1t?-* th1t /+8 1 31t

+/ th* ,18314.

Clo( Ba"!& - E?-9 >1t- ;- 0*t=>t- ,+th =1* t+ -31,- th- >*- +/ 31*t, =1*.

Fla S*reen& - At PANACHE GLOBAL +>t01t-0 CRT 8+4t+* 1- =-4 -31,-0 ;th -4-9

-//,-4t LCD /1t.

Car Pool& -C1 3++4 * 1 ,+88+4 /-1t>- 18+4*t >* *t194 4 4-h=+4 +,1*.

No !a"e o 5i!)o!a+le *ro*;er8& -- >*- 8-184- 31t-* 4 th- C14t--4 /1,t9 /+ ,+,<-9

1* th+*- 1- 4+4&=+0-101=-.



- h1?- t+>,h-0 th- ?-* +/ th+>*140* +/ 10>t* 3+?04 th-8 ;th 1 31t/+8 t+ -14 +; 140 -10

=-tt- ?-*. Th- 4t1t?- 18* t+ h-3 0*&10?14t1-0 ,+88>4t-* t+ 1,h-?- -,+4+8, 40-3-40-4,-

=9 =>04 14 4t-1t-0 *>33+t *9*t-8 th1t 3+?0-* -0>,1t+4 t144 140 -4t-3-4->1 8-4t+4

=9 31t4-4 ;th ,+88>4t9 =1*-0 +141t+4* 140 ,+3+1t- h+>*-*.

PANAC%E GLOBAL * -,+4-0 1* 1 4-h=+h++0 ,+83149. PANACHE GLOBAL =--?-* 4

*>33+t4 th- +,1 ,+88>4t9 140 =-,+84 1 31t +/ t* +;th. I4 100t+4 t+ th- ,+88>4t9

4?+?-8-4t ;- h1?- 8-8=-*h3* ;th *-?-1 +,1 41t+41 140 4t-41t+41 0?-*t9 +141t+4*

140 ,+-- 1//1t+4*. PANACHE GLOBAL7* ,+88t8-4t t+ 0?-*t9 * t>9 1 31t +/ th- ,+3+1t-

,>t>- /+8 th- 83-8-4t1t+4 +/ -th4,19 0?-*- -,>t8-4t -//+t* t+ *3-1h-104 3+-**?-

0?-*t9 4t1t?-*. T+ h+4+ t+3&3-/+84 >40-10>1t- *t>0-4t* /+8 3-8- ,+--* 140>4?-*t-* ;- h1?- -*t1=*h-0 PANACHE GLOBAL S,h+1* C>=. PANACHE GLOBAL S,h+1*

-,-?- *>88- 4t-4*h3 +33+t>4t-* 140 1- 4?t-0 t+ 14 A44>1 L-10-*h3 S-841 t+ -14

?1>1=- =>*4-** *<* 140 t+ 0-?-+3 -1t+4*h3* ;th PANACHE GLOBAL P1t4-* 140 St1//.

A*+ th-- 1- *-?-1 3+2-,t* 4 th- 33-4- -104 th- -0>,1t+4 140 -h1=t1t+4 +/ th-

8+4* +/ *t--t ,h0-4 ;h+ 1- *t ;1t4 t+ =- -*,>-0 /+8 th- ++8.

OBECTIVES OF T%E STUDY

!. T+ *t>09 1=+>t -&=14<4 140 t* >*-.

". T+ 1419- ;h,h 8-th+0 +/ =14<4 * =-tt- t10t+41 + -&=14<4.

. T+ 1419- 140 4t-3-t th- t-40* +/ -&=14<4.



DEFINITION OF E-BANKING

E-,t+4, =14<4 1*+ <4+;4 1* --,t+4, />40* t14*/- (EFT) * *839 th- >*- +/ --,t+4, 8-14* t+ t14*/- />40*

0-,t9 /+8 +4- 1,,+>4t t+ 14+th- 1th- th14 =9 ,h->- + ,1*h. Y+> ,14 >*- --,t+4, />40* t14*/- t+:

• H1?- 9+> 319,h-,< 0-3+*t-0 0-,t9 4t+ 9+> =14< + ,-0t >4+4 ,h-,<4 1,,+>4t.



• th01; 8+4-9 /+8 9+> ,h-,<4 1,,+>4t /+8 14 ATM 81,h4- ;th 1 3-*+41 0-4t/,1t+4 4>8=- (PIN) 1t

9+> ,+4?-4-4,- 019 + 4ht.

• I4*t>,t 9+> =14< + ,-0t >4+4 t+ 1>t+81t,19 319 ,-t14 8+4th9 =* /+8 9+> 1,,+>4t *>,h 1* 9+> 1>t+ +14

+ 9+> 8+t1- 3198-4t.

• H1?- th- =14< + ,-0t >4+4 t14*/- />40* -1,h 8+4th /+8 9+> ,h-,<4 1,,+>4t t+ 9+> 8>t>1 />40 1,,+>4t.

• H1?- 9+> +?-48-4t *+,1 *-,>t9 =-4-/t* ,h-,< + 9+> t1 -/>40 0-3+*t-0 0-,t9 4t+ 9+> ,h-,<4 1,,+>4t.

• B>9 +,--* 1*+4- 140 +th- 3>,h1*-* 1t th- 3+4t&+/&*1- >*4 1 ,h-,< ,10 1th- th14 ,1*h ,-0t + 1 3-*+41

,h-,<.

• U*- 1 *81t ,10 ;th 1 3-310 18+>4t +/ 8+4-9 -8=-00-0 4 t /+ >*- 4*t-10 +/ ,1*h 1t 1 319 3h+4- -3-**;19

+10 t+ + +4 ,+-- ,183>*-* 1t th- =19* 3h+t+,+39 81,h4- + =++<*t+-*.

• U*- 9+> ,+83>t- 140 3-*+41 /414,- *+/t;1- t+ ,++041t- 9+> t+t1 3-*+41 /414,1 8141-8-4t 3+,-**

4t-1t4 01t1 140 1,t?t-* -1t-0 t+ 9+> 4,+8- *3-404 *1?4 4?-*t4 -,+0<--34 =&3194 140 t1-*

1+4 ;th =1*, /414,1 1419** 140 0-,*+4 81<4.



VARIOUS FOR$S OF E-BANKING&

INTERNET BANKING&

Internet Banking -t* 9+> h140- 8149 =14<4 t14*1,t+4* ?1 9+> 3-*+41 ,+83>t-. F+ 4*t14,- 9+> 819 >*- 9+>

,+83>t- t+ ?-; 9+> 1,,+>4t =114,- ->-*t t14*/-* =-t;--4 1,,+>4t* 140 319 =* --,t+4,19.

I4t-4-t =14<4 *9*t-8 140 8-th+0 4 ;h,h 1 3-*+41 ,+83>t- * ,+44-,t-0 =9 1 4-t;+< *-?,- 3+?0- 0-,t9 t+ 1

h+*t ,+83>t- *9*t-8 +/ 1 =14< *>,h th1t ,>*t+8- *-?,- ->-*t* ,14 =- 3+,-**-0 1>t+81t,19 ;th+>t 4--0 /+

4t-?-4t+4 =9 ,>*t+8- *-?,- -3-*-4t1t?-*. Th- *9*t-8 * ,131=- +/ 0*t4>*h4 =-t;--4 th+*- ,>*t+8- *-?,-

->-*t* ;h,h 1- ,131=- +/ 1>t+81t-0 />/8-4t 140 th+*- ->-*t* ;h,h ->- h1404 =9 1 ,>*t+8- *-?,-

-3-*-4t1t?-. Th- *9*t-8 * 4t-1t-0 ;th th- h+*t ,+83>t- *9*t-8 +/ th- =14< *+ th1t th- -8+t- =14<4 ,>*t+8- ,14

1,,-** +th- 1>t+81t-0 *-?,-* +/ th- =14<. Th- 8-th+0 +/ th- 4?-4t+4 4,>0-* th- *t-3* +/ 43>tt4 1 ,>*t+8- =14<4->-*t /+8 18+4 1 8-4> +/ =14<4 ->-*t* 1t 1 -8+t- 3-*+44- ,+83>t- t14*8tt4 th- =14<4 ->-*t* t+ 1 h+*t

,+83>t- +?- 1 4-t;+< -,-?4 th- ->-*t 1t th- h+*t ,+83>t- 0-4t/94 th- t93- +/ ,>*t+8- =14<4 ->-*t

-,-?-0 1>t+81t, +4 +/ th- *-?,- ->-*t ,+8314 th- -,-?-0 ->-*t t+ 1 *t+-0 t1=- +/ ->-*t t93-* -1,h +/

th- ->-*t t93-* h1?4 14 1tt=>t- t+ 40,1t- ;h-th- th- ->-*t t93- * ,131=- +/ =-4 />/-0 =9 1 ,>*t+8- *-?,-

-3-*-4t1t?- + =9 14 1>t+81t-0 *9*t-8 140 0-3-404 >3+4 th- 1tt=>t- 0-,t4 th- ->-*t -th- t+ 1 >->- /+

h1404 =9 1 ,>*t+8- *-?,- -3-*-4t1t?- + t+ 1 >->- /+ 3+,-**4 =9 14 1>t+81t-0 *9*t-8.

AUTO$ATED TELLER $AC%INES AT$&

A4 >41tt-40-0 --,t+4, 81,h4- 4 1 3>=, 31,- ,+44-,t-0 t+ 1 01t1 *9*t-8 140 -1t-0 ->38-4t 140 1,t?1t-0 =9 1

=14< ,>*t+8- t+ +=t14 ,1*h ;th01;1* 140 +th- =14<4 *-?,-*. A*+ ,1-0 automatic teller machine cash machine

A*+ ,1-0 money machine.



A4 ao,ae5 eller ,a*(ine + ao,ai* eller ,a*(ineAT$ * 14 --,t+4, ,+83>t--0 t--,+88>4,1t+4*

0-?,- th1t 1+;* 1 /414,1 4*tt>t+4* ,>*t+8-* t+ 0-,t9 >*- 1 *-,>- 8-th+0 +/ ,+88>4,1t+4 t+ 1,,-** th- =14<

1,,+>4t* +0- + 81<- ,1*h ;th01;1* (+ ,1*h 10?14,-* >*4 1 ,-0t ,10) 140 ,h-,< th- 1,,+>4t =114,-* ;th+>t

th- 4--0 /+ 1 h>814 =14< t-- (+ cashier 4 the UK).

O4 8+*t 8+0-4 ATM* th- ,>*t+8- 0-4t/-* h8 + h-*-/ =9 M149 ATM* 1*+ 1+; 3-+3- t+ 0-3+*t ,1*h + ,h->-*

t14*/- 8+4-9 =-t;--4 th- =14< 1,,+>4t* t+3 >3 th- 8+=- 3h+4-* 3-&310 1,,+>4t* + -?-4 =>9 3+*t1-

*t183*.4*-t4 1 31*t, ,10 ;th 1 814-t, *t3- + 1 31*t, *81t,10 ;th 1 ,h3 th1t ,+4t14* h* + =9 -4t-4 1

31**,+0- +/t-4 -/--0 t+ 1* 1 PIN (P-*+41 h- 1,,+>4t 4>8=-. Th- ,>*t+8- th-4 ?-/-* th- 0-4tt9 I0-4t/,1t+4

N>8=-) +/ /+> + 8+- 0t*. U3+4 *>,,-**/> -4t9 +/ th- PIN th- ,>*t+8- 819 3-/+8 1 t14*1,t+4.

I/ th- 4>8=- * -4t--0 4,+-,t9 *-?-1 t8-* 4 1 +; (>*>19 th-- 1tt-83t* 3- ,10 4*-t+4) *+8- ATM* ;

1tt-83t -t14 th- ,10 1* 1 *-,>t9 3-,1>t+4 t+ 3-?-4t 14 >41>th+*-0 >*- /+8 0*,+?-4 th- PIN =9 >-**;+<.

C13t>-0 ,10* 1- +/t-4 0-*t+9-0 / th- ATM +;4- * 4+t th- ,10 **>4 =14< 1* 4+4&,>*t+8-* 0-4tt-* ,144+t =-

-1=9 ,+4/8-0.

Th- I4014 81<-t t+019 h1* 133+81t-9 8+- th14 !#$$$ ATM7*.

TELLER MACHINE

U40-t1<4 1 h+*t +/ =14<4 -1t-0 *-?,-* 4,>04 /414,1 t14*1,t+4* /+8 th- ,+4?-4-4,- +/ ,>*t+8-* ,h+*-4

31,- 149;h-- 1,+** th- GLOBE 140 149 t8- +/ 01t- 140 4ht h1* 4+; =--4 810- 3+**=- =9 4t+0>,4 +4&4-

T--=14<4 *-?,-*. B9 014 th- ?-4 T--=14<4 4>8=- th+>h 1 1404- + 1 8+=- /+8 149;h-- th- ,>*t+8-

,14 1,,-** h* 1,,+>4t 140 =9 /++;4 th- >*-&/-409 8-4> -4t- =14<4 ,14 =- 0+4- th+>h I4t-1,t?- V+,-

R-*3+4*- (IVR) *9*t-8. th *>//,-4t 4>8=-* +/ h>4t4 4-* 810- 1?11=- ,>*t+8- ,1 ; h109 /1. Th- *9*t-8

* =&4>1 140 h1* /++;4 /1,t-* +//--0

• A>t+81t, =114,- ?+,- +>t /+ th- 0-/1>t 1,,+>4t.

• B114,- 4>9 140 t14*1,t+4 4>9 4 1

• I4>9 +/ 1 t-8 0-3+*t 1,,+>4t

• St1t-8-4t +/ 1,,+>4t =9 F1 -&81 + +0419 81.

• Ch->- =++< ->-*t

• St+3 3198-4t ;h,h * +4&4- 140 4*t14t14-+>*

• T14*/- +/ />40* ;th CBS ;h,h * 1>t+81t, 140 4*t14t14-+>*

• Utt9 B P198-4t*

• R-4-;1 +/ t-8 0-3+*t ;h,h * 1>t+81t, 140 4*t14t14-+>*

• V+,- +>t +/ 1*t /?- t14*/+81t+4



S$ART CARD&

A *81t ,10 >*>19 ,+4t14* 14 -8=-00-0 &=t 8,+3+,-**+ (1 <40 +/ ,+83>t- ,h3). Th- 8,+3+,-**+ * >40- 1

,+4t1,t 310 +4 +4- *0- +/ th- ,10. Th4< +/ th- 8,+3+,-**+ 1* -31,4 th- >*>1 814-t, *t3- 3-*-4t +4 1 ,-0t

,10 + 0-=t ,10.

Th- 8,+3+,-**+ +4 th- *81t ,10 * th-- /+ *-,>t9. Th- h+*t ,+83>t- 140 ,10 -10- 1,t>19 t1< t+ th-

8,+3+,-**+. Th- 8,+3+,-**+ -4/+,-* 1,,-** t+ th- 01t1 +4 th- ,10.

Th- ,h3* 4 th-*- ,10* 1- ,131=- +/ 8149 <40* +/ t14*1,t+4*. F+ -183- 1 3-*+4 ,+>0 81<- 3>,h1*-* /+8 th-

,-0t 1,,+>4t 0-=t 1,,+>4t + /+8 1 *t+-0 1,,+>4t ?1>- th1t* -+10 1=-. Th- -4h14,-0 8-8+9 140 3+,-**4

,131,t9 +/ th- *81t ,10 * 8149 t8-* th1t +/ t10t+41 814-t,&*t3- ,10* 140 ,14 1,,+88+01t- *-?-1 0//--4t

133,1t+4* +4 1 *4- ,10. It ,14 1*+ h+0 0-4t/,1t+4 4/+81t+4 ;h,h 8-14* 4+ 8+- *h>//4 th+>h ,10* 4 th-

;1-t t+ /40 th- ht +4- && th- S81t C10 ; =- th- +49 +4- 4--0-0.

S81t ,10* ,14 1*+ =- >*-0 ;th 1 *81t ,10 -10- 1tt1,h8-4t t+ 1 3-*+41 ,+83>t- t+ 1>th-4t,1t- 1 >*-.

S81t ,10* 1- 8>,h 8+- 3+3>1 4 E>+3- th14 4 th- U.S. I4 E>+3- th- h-1th 4*>14,- 140 =14<4 40>*t-* >*-

*81t ,10* -t-4*?-9. E?-9 G-814 ,t-4 h1* 1 *81t ,10 /+ h-1th 4*>14,-. E?-4 th+>h *81t ,10* h1?- =--4

1+>40 4 th- 8+0-4 /+8 /+ 1t -1*t 1 0-,10- th-9 1- 2>*t *t1t4 t+ t1<- +// 4 th- U.S.

DEBIT CARD&

D-=t ,10* 1- 1*+ <4+;4 1* ,h-,< ,10*. D-=t ,10* ++< <- ,-0t ,10* + ATM (1>t+81t-0 t-- 81,h4-) ,10* =>t

+3-1t- <- ,1*h + 1 3-*+41 ,h-,<. D-=t ,10* 1- 0//--4t /+8 ,-0t ,10*. h- 1 ,-0t ,10 * 1 ;19 t+ 319 1t- 1

0-=t ,10 * 1 ;19 t+ 319 4+;. h-4 9+> >*- 1 0-=t ,10 9+> 8+4-9 * >,<9 0-0>,t-0 /+8 9+> ,h-,<4 + *1?4*

1,,+>4t.

D-=t ,10* 1- 1,,-3t-0 1t 8149 +,1t+4* 4,>04 +,-9 *t+-* -t1 *t+-* 1*+4- *t1t+4* 140 -*t1>14t*. Y+> ,14

>*- 9+> ,10 149;h-- 8-,h14t* 0*319 9+> ,10* =140 418- + ++. Th-9 +//- 14 1t-41t?- t+ ,194 1 ,h-,<=++<

+ ,1*h.

E-CHEQUE

• A4 -& ,h->- * th- --,t+4, ?-*+4 + -3-*-4t1t+4 +/ 313- ,h->-.

• Th- I4/+81t+4 140 L-1 F18-;+< +4 th- E&Ch->- * th- *18- 1* th1t +/ th- 313- ,h->-7*.

• It ,14 4+; =- >*-0 4 31,- +/ 313- ,h->-* t+ 0+ 149 140 1 -8+t- t14*1,t+4*.

• A4 E&,h->- ;+< th- *18- ;19 1 ,h->- 0+-* th- ,h->- ;t- ;t-* th- -&Ch->- >*4 +4- +/ 8149 t93-* +/

--,t+4, 0-?,-* 140 ?-* th- -&Ch->- t+ th- 319-- --,t+4,19. Th- 319-- 0-3+*t* th- E-,t+4, Ch->-

-,-?-* ,-0t 140 th- 319--* =14< ,-1* th- -&Ch->- t+ th- 3194 =14<. Th- 3194 =14< ?101t-* th- -&Ch->-

140 th-4 ,h1-* th- ,h-,< ;t-* 1,,+>4t /+ th- ,h-,<



OT%ER FOR$S OF ELECTRONIC BANKING

• D-,t D-3+*t

• E-,t+4, B P198-4t

• E-,t+4, Ch-,< C+4?-*+4

• C1*h V1>- St+-0 Et,.



BENEFITS:CONCERNS OF E-BANKING

BENEFITS OF E-BANKING

For Ban;!&

P,-& I4 th- +4 >4 1 =14< ,14 *1?- +4 8+4-9 =9 4+t 3194 /+ t--* + /+ 81414 =14,h-*. P>* t* ,h-13- t+

81<- t14*1,t+4* +?- th- I4t-4-t.

C>*t+8- B1*-& Th- I4t-4-t 1+;* =14<* t+ -1,h 1 ;h+- 4-; 81<-t& 140 1 ;- +// +4- t++ =-,1>*- th-- 1- 4+

-+13h, =+>401-* ;th th- I4t-4-t. Th- I4t-4-t 1*+ 3+?0-* 1 -?- 3194 /-0 /+ *81 =14<* ;h+ ;14t t+ 100 t+

th- ,>*t+8- =1*-.

E//,-4,9& B14<* ,14 =-,+8- 8+- -//,-4t th14 th-9 1-109 1- =9 3+?04 I4t-4-t 1,,-** /+ th- ,>*t+8-*. Th-

I4t-4-t 3+?0-* th- =14< ;th 14 18+*t 313- -** *9*t-8.

C>*t+8- S-?,- 140 S1t*/1,t+4& B14<4 +4 th- I4t-4-t 4+t +49 1+; th- ,>*t+8- t+ h1?- 1 /> 14- +/ *-?,-*

1?11=- t+ th-8 =>t t 1*+ 1+;* th-8 *+8- *-?,-* 4+t +//--0 1t 149 +/ th- =14,h-*. Th- 3-*+4 0+-* 4+t h1?- t+ + t+

1 =14,h ;h-- th1t *-?,- 819 + 819 4+t =- +//-. A 3-*+4 ,14 34t +/ 4/+81t+4 /+8* 140 133,1t+4* ?1 th-

I4t-4-t 140 =- 1=- t+ *-1,h /+ 4/+81t+4 -//,-4t9 4*t-10 +/ ;1t4 4 4- 140 1*<4 1 t--. th 8+- =-tt- 140

/1*t- +3t+4* 1 =14< ; *>9 =- 1=- t+ ,-1t- =-tt- ,>*t+8- -1t+4* 140 *1t*/1,t+4.

I81-& A =14< *--8* 8+- *t1t- +/ th- 1t t+ 1 ,>*t+8- / th-9 +//- I4t-4-t 1,,-**. A 3-*+4 819 4+t ;14t t+ >*- I4t-4-t

=14<4 =>t h1?4 th- *-?,- 1?11=- ?-* 1 3-*+4 th- /--4 th1t th- =14< * +4 th- ,>tt4 81-.

For C!o,er!&

B P19: B P19 * 1 *-?,- +//--0 th+>h I4t-4-t =14<4 th1t 1+;* th- ,>*t+8- t+ *-t >3 = 3198-4t* t+ 2>*t 1=+>t

149+4-. C>*t+8- ,14 *--,t th- 3-*+4 + ,+83149 ;h+8 h- ;14t* t+ 81<- 1 3198-4t 140 B P19 ; ;th01; th-

8+4-9 /+8 h* 1,,+>4t 140 *-40 th- 319-- 1 313- ,h-,< + 14 --,t+4, 3198-4t

Oth- I83+t14t F1,t-*: E& =14<4 ?-* ,>*t+8- th- ,+4t+ +?- 4-19 -?-9 1*3-,t +/ 81414 h* =14< 1,,+>4t*.

B-*0-* th- C>*t+8-* ,14 B>9 140 S- S-,>t-* Ch-,< St+,< M1<-t I4/+81t+4 Ch-,< C>-4,9 R1t-* Ch-,<

B114,-* S-- ;h,h ,h-,<* 1- ,-1-0 T14*/- M+4-9 V-; T14*1,t+4 H*t+9 140 1?+0 +4 t+ 14 1,t>1 =14<. Th-

=-*t =-4-/t * th1t I4t-4-t =14<4 * /--. At 8149 =14<* th- ,>*t+8- 0+-*4t h1?- t+ 814t14 1 ->-0 848>8

=114,-. Th- *-,+40 = =-4-/t * =-tt- 4t--*t 1t-* /+ th- ,>*t+8-.



C!o,er !))or & =14<* ; h1?- t+ ,-1t- 1 ;h+- 4-; ,>*t+8- -1t+4* 0-31t8-4t t+ h-3 ,>*t+8-*. B14<* h1?- t+

81<- *>- th1t th- ,>*t+8-* -,-?- 1***t14,- >,<9 / th-9 4--0 h-3. A49 812+ 3+=-8* + 0*1*t+>* ,14 0-*t+9 th-

=14<* -3>t1t+4 >,<9 14 -1*9. B9 *h+;4 th- ,>*t+8- th1t th- I4t-4-t * -1=- 9+> 1- 1=- t+ -t th- ,>*t+8- t+

t>*t +44- =14<4 8+- 140 8+-.

La7! & h- I4t-4-t =14<4 0+-* 4+t h1?- 41t+41 + *t1t- =+>401-* th- 1; 0+-*. C+8314-* ; h1?- t+ 81<- *>-

th1t th-9 h1?- *+/t;1- 4 31,- *+/t;1- 81<-t ,-1t4 1 8+4+3+9.

Se*ri8: ,>*t+8- 1;19* ;+-* 1=+>t th- 3+t-,t+4 140 *-,>t9 + 1,,>1,9. Th-- 1- 1;19* >-*t+4 ;h-th- + 4+t

*+8-th4 t++< 31,-.

O(er *(allen"e!: 1,< +/ <4+;-0- /+8 ,>*t+8-* -40 *t ,h14-* =9 th- =14<* -t,



E-BANKING GLOBAL PERSPECTIVE

Th- 10?-4t +/ I4t-4-t h1* 4t1t-0 14 --,t+4, -?+>t+4 4 th- +=1 =14<4 *-,t+. Th- 09418, 140 /-=- 41t>- +/

th* ,+88>4,1t+4 ,h144- 1* ;- 1* t* >=>t+>* -1,h h1* h-3-0 4 -?-14 1 ?1-t9 +/ =14<4 1,t?t-*. N-;

=14<4 4t-8-01-* +//-4 -4t-9 4-; t93-* +/ =14<4 *-?,-* h1?- -8--0 1* 1 -*>t +/ 44+?1t?- -&=>*4-**

8+0-*. Th- I4t-4-t h1* -8--0 1* +4- +/ th- 812+ 0*t=>t+4 ,h144-* +/ =14<4 3+0>,t* 140 *-?,-* /+ th- =14<* 4

US 140 4 th- E>+3-14 ,+>4t-*.

I4t19 =14<* 3+8+t-0 th- ,+- ,131=t-* .-. 3+0>,t* *-?,-* 140 10?,- th+>h I4t-4-t. Th-4 th-9 -4t--0 th- -&

,+88-,- 81<-t 1* 3+?0-*@0*t=>t+* +/ th- +;4 3+0>,t* 140 *-?,-*. M+- -,-4t9 0>- t+ 10?14,-* 4 I4t-4-t

*-,>t9 140 th- 10?-4t +/ --?14t 3+t+,+* =14<* h1?- 0*,+?--0 th1t th-9 ,14 319 th- 3819 +- 1* /414,1

4t-8-01t+* 140 /1,t1t+* +/ ,+83-t- ,+88-,1 t14*1,t+4* ?1 --,t+4, 4-t;+<* -*3-,19 th+>h th- I4t-4-t.

S+8- =14<* h1?- ,h+*-4 1 +>t- +/ -*t1=*h4 1 0-,t ;-= 3-*-4,- ;h- +th-* h1?- +3t-0 /+ -th- =-4 14 +;4- +/

/414,1 *-?,-* ,-4t, --,t+4, 81<-t31,- + =-4 31t,314t* +/ 1 4+4&/414,1 *-?,-* ,-4t, --,t+4,

81<-t31,-.

Th- t-40 t+;10* --,t+4, 0-?-9 +/ =14<4 3+0>,t* 140 *-?,-* * +,,>4 31t9 1* 1 -*>t +/ ,+4*>8- 0-8140

140 31t9 =-,1>*- +/ th- 4,-1*4 ,+83-tt?- -4?+48-4t 4 th- +=1 =14<4 40>*t9. Th- I4t-4-t h1* ,h14-0 th-

,>*t+8-* =-h1?+* ;h+ 1- 0-81404 8+- ,>*t+8-0 3+0>,t*@*-?,-* 1t 1 +;- 3,-. M+-+?- 4-; ,+83-tt+4

/+8 3>- +44- =14<* h1* 3>t th- 3+/t1=t9 +/ -?-4 -*t1=*h-0 =,< 140 8+t1 =14<* >40- 3-**>-. H+;-?- ?-9

/-; =14<* h1?- =--4 *>,,-**/> 4 0-?-+34 -//-,t?- *t1t--* /+ />9 -3+t4 th- +33+t>4t-* +//--0 =9 th-

I4t-4-t. F+ t10t+41 =14<* t+ 0-/4- ;h1t 4,h- 81<-t* t+ *-?- 140 0-,0- ;h1t 3+0>,t*@*-?,-* t+ +//- th-- * 1

4--0 /+ 1 ,-1 140 ,+4,*- I4t-4-t ,+88-,- *t1t-9.

B14<4 t14*1,t+4* h10 1-109 *t1t-0 t1<4 31,- th+>h th- I4t-4-t ;19 =1,< 4 !5. Th- I4t-4-t 3+8*-0 14 0-1

31t/+8 /+ ,+88-,1 -,h14- h-34 =14<* t+ 1,h-?- 4-; -?-* +/ -//,-4,9 4 /414,1 t14*1,t+4* =9

*t-4th-44 ,>*t+8- -1t+4*h3 3+8+t4 3,- 0*,+?-9 140 *3-40 1-1t+4 140 4,-1*4 th- -1,h. E-,t+4,

/414,- +//--0 ,+4*0-1=- +33+t>4t-* /+ =14<* t+ -3140 th- ,-4t =1*- 140 1t+41- th- =>*4-** ;h- th-

,>*t+8-* -,-?-0 ?1>- 4 th- /+8 +/ *1?4* 4 t8- 140 8+4-9.

G+=1 E&=14<4 40>*t9 * ,+?--0 =9 th- /++;4 /+> *-,t+4*:

• E-+an;in" S*enario& It0*,>**-* th- 1,t>1 *t1t- 3+*3-,t* 140 **>-* -1t-0 t+ E&=14<4 4 A*1 ;th 1 /+,>* +4

I401 US 140 E>+3-. It 1*+ 0-1* ;th th- 831,t +/ E&=14<4 +4 th- =14<4 40>*t9 *t>,t>-.

• E-+an;in" Srae"ie!& It-?-1* th- <-9 *t1t--* th1t =14<* 8>*t 83-8-4t t+ 0-?- 818>8 ?1>- th+>h th-

+44- ,h144-. It 1*+ =4* >014,- /+ th+*- =14<* ;h,h 1- 31444 t+ =>0 +44- =>*4-**-*.

• E-+an;in" Tran!a*ion!& It 0*,>**-* h+; I4t-4-t h1* 10,19 t14*/+8-0 =14<4 t14*1,t+4*. Th- *-,t+4

/+,>*-* +4 ,+** =+0- t14*1,t+4* B"B t14*1,t+4* --,t+4, = 3198-4t 140 3-*-4t8-4t 140 8+=- 3198-4t*.

I4 *3t- +/ 1 th- h93- E&=14<4 h1* =--4 1 4+4&*t1t- 4 *-?-1 ,+>4t-*.

• E-+an;in" Tren5!& It 0*,>*-* th- 44+?1t+4 +/ 4-; t-,h4++-* 4 =14<*.



E-BANKING SCENARIO :

Th- =14<4 40>*t9 * -3-,t-0 t+ =- 1 -104 319- 4 E&=>*4-**. h- th- =14<* 4 0-?-+3-0 ,+>4t-* 1- ;+<4

3819 ?1 I4t-4-t 1* 4+4&=14,h =14<* =14<* 4 th- 0-?-+34 ,+>4t-* >*- th- I4t-4-t 1* 14 4/+81t+4 0-?-9 t++t+ 83+?- -1t+4*h3 ;th ,>*t+8-*.

I4 -19 "$$! 133+81t-9 %$ 3-,-4t +/ E&=>*4-** 4 UK ;1* ,+4,-4t1t-0 4 th- /414,1 *-?,-* *-,t+ 140 ;th th-

-3-,t-0 !$&/+0 4,-1*- +/ th- Bt*h E&=>*4-** 81<-t =9 "$$5 th- *h1- +/ th- /414,1 *-?,-* ; />th- 4,-1*-.

A+>40 +4- //th +/ F4*h 140 S;-0*h =14< ,>*t+8-* 1- =14<4 +44- ;h- 4 US 1,,+04 t+ UNCTAD +44-

=14<4 * +;4 1t 14 144>1 1t- +/ %$ 3-,-4t 140 th- 4>8=- +/ +44- 1,,+>4t* h1* 133+81t-9 -1,h-0 !5 8+4

=9 "$$%.

B14<* h1?- -*t1=*h-0 14 I4t-4-t 3-*-4,- ;th ?1+>* +=2-,t?-*. M+*t +/ th-8 1- >*4 th- I4t-4-t 1* 1 4-;

0*t=>t+4 ,h144-. F414,1 *-?,-* ;th th- >*- +/ I4t-4-t 819 =- +//--0 4 14 ->?1-4t >14tt9 ;th +;- ,+*t* t+

th- 8+- 3+t-4t1 ,>*t+8-*. Th-- 819 =- ,+4t1,t* /+8 -1,h ,+4- +/ th- ;+0 1t 149 t8- +/ 019 + 4ht. Th* 8-14*

th1t =14<* 819 -41- th- 81<-t ;th+>t +3-44 4-; =14,h-*. Th- =14<* 4 US 1- >*4 th- -= t+ -1,h

+33+t>4t-* 4 th-- 0//--4t ,1t-+-* .-. t+ 81<-t 4/+81t+4 t+ 0-?- =14<4 3+0>,t* 140 *-?,-* 140 t+

83+?- ,>*t+8- -1t+4*h3.

I4 A*1 th- 812+ /1,t+ -*t,t4 +;th +/ E&=14<4 * *-,>t9 4 *3t- +/ *-?-1 ,+>4t-* =-4 ;- ,+44-,t-0 ?1

I4t-4-t. A,,-** t+ hh&>1t9 E&=14<4 3+0>,t* * 14 **>- 1* ;-. M12+t9 +/ th- =14<* 4 A*1 1- 2>*t +//-4 =1*,

*-?,-* ,+831-0 ;th th+*- +/ 0-?-+3-0 ,+>4t-*. St E&=14<4 *--8* t+ h1?- 1 />t>- 4 A*1. It * ,+4*0--0 th1t E&

=14<4 ; *>,,--0 / th- =1*, /-1t>-* -*3-,19 = 3198-4t 1- h140-0 ;-. B 3198-4t ;1* th- 8+*t 3+3>1

/-1t>- ,t-0 =9 $ 3-,-4t +/ -*3+40-4t* +/ th- *>?-9. H+;-?- 3+?04 th* *-?,- ;+>0 =- 0//,>t /+ =14<* 4 A*1

=-,1>*- t ->-* 1 hh -?- +/ *-,>t9 140 4?+?-* 1144 t14*1,t+4* ;th 1 ?1-t9 +/ 319-*.

I4 "$$! +?- 5$ 3-,-4t +/ th- =14<* 4 th- US ;-- +//-4 E&=14<4 *-?,-*. H+;-?- 1- =14<* 133-1-0 t+ h1?- 1

,-1 10?14t1- +?- *81 =14<* 4 th- 14- +/ *-?,-* th-9 +//--0. S+8- =14<* 4 US ;-- t1-t4 th- I4t-4-t

*t1t--* t+;10* =>*4-** ,>*t+8-*. A31t /+8 1//-,t4 th- ;19 ,>*t+8-* -,-?-0 =14<4 *-?,-* E&=14<4 ;1*

-3-,t-0 t+ 4/>-4,- th- =14<4 40>*t9 *t>,t>-. Th- -,+4+8,* +/ E&=14<4 ;1* -3-,t-0 t+ /1?+ 1- =14<* =-,1>*-

+/ -,+4+8-* +/ *,1- 140 *,+3- 140 th- 1=t9 t+ 10?-t*- h-1?9. M+-+?- E&=14<4 +//--0 -4t9 140 -314*+4

+33+t>4t-* th1t *81 =14<* t10t+419 1,<-0.

I4 E>+3- th- I4t-4-t * 1,,--1t4 th- -,+4/>1t+4 +/ th- =14<4 40>*t9 4t+ th-- *-311t- =>*4-**-*: 3+0>,t+4

0*t=>t+4 140 10?,-. Th* -,+4/>1t+4 * =-4 />th- 0?-4 =9 th- I4t-4-t 0>- t+ th- ,+8=4-0 831,t +/:

• Th- -8--4,- +/ 4-; 140 8+- /+,>*-0 =>*4-** 8+0-*

• N-; t-,h4++,1 ,131=t-* th1t -0>,-* th- =14<4 -1t+4*h3 140 t14*1,t+4 ,+*t*.

• Hh 0--- +/ >4,-t14t9 +?- th- 831,t th1t 4-; -4t14t* ; h1?- +4 ,>-4t =>*4-** 8+0-*.

Th+>h E&=14<4 4 E>+3- * *t 4 th- -?+>t+419 *t1- t * ?-9 ,-1 th1t t * h1?4 1 *4/,14t 831,t +4

t10t+41 =14<4 1,t?t-*. U4<- 4 th- US th+>h 1- =14<* 4 th- E>+3- h1?- 1 ,+83-tt?- -0- 0>- t+ th- 1=t9



t+ 4?-*t h-1?9 4 4-; t-,h4++-* th-9 1- *t 4+t -109 t+ -8=1,- E&=14<4. H-4,- 8-0>8&*-0 =14<* 140 *t1t&

>3* h1?- 14 83+t14t +- t+ 319 +4 th- E&=14<4 /+4t / th-9 ,14 t1<- ,+4,-t- 8-1*>-* >,<9 140 -//-,t?-9.



E-BANKING STRATEGIES&

Th+>h E&=14<4 +//-* ?1*t +33+t>4t-* 9-t -?-4 -** th14 +4- 4 th-- =14<* h1?- 14 E&=14<4 *t1t-9 4 31,-.

A,,+04 t+ 1 *t>09 -** th14 !5 3-,-4t +/ =14<* ;th t14*1,t+41 ;-=*t-* ; -1- 3+/t* 0-,t9 1tt=>t1=- t+

th+*- *t-*. H-4,- =14<* 8>*t -,+4- th- *-+>*4-** +/ th- ,h1-4- 1h-10 140 0-?-+3 1 *t1t-9 th1t ; -41=- th-8

t+ -?-1- th- +33+t>4t-* 3-*-4t-0 =9 th- I4t-4-t.

N+ *4- E&=14<4 *t1t-9 * ht /+ -?-9 =14<4 ,+83149. B>t ;h-th- th-9 10+3t 14 +//-4*?- + 1 0-/-4*?-

3+*t>- th-9 8>*t ,+4*t14t9 -&-?1>1t- th- *t1t-9. I4 th- /1*t&31,-0 -&-,+4+89 =14<* h1?- t+ <--3 >3 ;th th-

,+4*t14t9 -?+?4 =>*4-** 8+0-* 140 t-,h4++9 44+?1t+4* +/ th- I4t-4-t *31,-. E19 -&=>*4-** 10+3t- <- -*

F1+ 4+t +49 -4t--0 th- E&=14<4 40>*t9 /*t =>t 1*+ *h+;-0 /-=t9 t+ ,h14- 1* th- 81<-t 0-?-+3-0. N+t 8149

=14<* h1?- =--4 1* -&=>*4-**&*1??9. B>t th- 3-**>- * 4+; =>04 /+ 1 =14<* t+ 0-?-+3 *+>40 -&=>*4-** *t1t--*

th1t ; 1tt1,t 140 -t14 4,-1*49 0*,841t4 ,>*t+8-*.

Th- 812+ 3+=-8 ;th th- =14<* ;h,h h1?- 1-109 4?-*t-0 h>- 18+>4t* 4 th- +44- 4t1t?-* * th1t th- +44-

+//-4* -814 >43+/t1=-. Th+>h =14<* h1?- -4+-0 *+8- -*t4 ,>*t+8-* 4 th- +44- 3+18* th-9 1- 4+t

-tt4 ,>*t+8-* 4 1- 4>8=-*. Th* h1* 810- =14<* ;+40- ;h-th- th-- * 149 ?1>- 4 th- +44- ,h144-. J>*t

-4+4 ,>*t+8-* /+ +44- =14<4 819 4+t =- *>//,-4t >4t 140 >4-** th-9 >*- th- *t- 1,t?-9. B14<* 8>*t 81<-

-//+t* t+ 4,-1*- th- *t- >*1- =9 ,>*t+8-* 140 -//-,t?-9 ,+&+041t- th- +44- ,h144- ;th =14,h-* 140 ,1 ,-4t-*.

Th-4 +49 th-9 ; =- 1=- t+ 0-?- 818>8 ?1>- th1t 4,>0-* ,+*t -0>,t+4 ,+**&*-4 +33+t>4t-* 140 hh-

,>*t+8- -t-4t+4.

C>*t+8-* h1?- *+8- 1t+41 -1*+4* /+ *t194 +//4-. S+8- +/ th-*- -1*+4* 4,>0- >*1=t9 /-1t>-* +/ th- *t-

,+4,-4* 1=+>t *-,>t9 140 /->-4t ,+8314t* th1t *44 >3 * ,+83,1t-0 140 t8-&,+4*>84. B14<* ,14 *+?- th-*-

3+=-8* =9 -/+,>*4 4?-*t8-4t +4 83+?4 th- *t-* =1*, />4,t+41t9 140 >*-&/-404-** 140 1?+04 10?14,-0

/-1t>-* th1t 8+*t ,>*t+8-* 4-th- >40-*t140 4+ ?1>-. D-?-+34 10?14,-0 /-1t>-* th1t 133-1 t+ 1 -1t?-9 *81

4>8=-* +/ ,>*t+8-* ,-1t-* /1 -** ?1>- th14 *t-4th-44 ,+- ,131=t-* 140 -tt4 ,>*t+8-* t+ >*- th-8. B14<*

8>*t 81<- -//+t* t+ /181- ,>*t+8-* ;th th- *t-* 140 *h+; th-8 h+; -1*9 140 -//,-4t th- +44- ,h144- * t+ >*-.

I4t-1t4 th- +44- ,h144- ;th th- -*t +/ th- =14< * 14+th- 83+t14t **>- th1t =14<* 8>*t /+,>* >3+4. Th* *

83+t14t =-,1>*- 4-19 1 th- ?1>- +/ th- +44- ,h144- * -1-0 +//4- 4 ,+** *1-* ,+83-t-0 4 +th- ,h144-*

140 4 ,+*t -0>,t+4*. A4 1,t?-9 >*-0 +44- ,h144- *h+>0 1*+ *-?- 1* 1 8-0>8 t+ *- =14<4 *-?,-* /+ th- =14,h

*t1// th- ,1 ,-4t- 140 th- -1t+4*h3 8141-. I4t-1t-0 ,h144-* ;+<4 t+-th- 1- /1 8+- -//-,t?- th14 1 +>3

+/ ,h144-* ;+<4 ;th+>t 149 ,++041t+4.

T+ /1,t1t- th* 4t-1t+4 =14<* 8>*t /+8>1t- 31th* th1t 3-+3- 4 ?1+>* ,>*t+8- *-8-4t* 1- <-9 t+ t1<- 18+4

th- ,h144-*. Th- 4t-1,t+4* 4 -1,h ,h144- ,14 th-4 =- ;+<-0 1+>40 th-*- 31th*. F+ -183- 1 ,1 ,-4t-

-3-*-4t1t?- 8>*t ;+< +>t ;h,h ,h144-(*) th- ,>*t+8- >*-0 =-/+- ,+84 t+ h- 140 ;h,h ,h144-(*) th- ,>*t+8- *

<-9 t+ ?*t 4-t. E1,h ,h144- 8>*t h1?- -4t9 140 -t 3+4t* th1t 8>*t ;-,+8- ,>*t+8-* 140 th-4 *-40 t+ +th-

,h144-*. H-4,- th- +?-1 +1 +/ =14<* * t+ ,-1t- 1 *-18-** 8>t,h144- -3--4,-.

O4 th- +th- h140 th+*- =14<* th1t 1- 31444 t+ =>0 th- +44- =>*4-**-* ; h1?- t+ >40-*t140 *-?-1 *t1t-,

**>-* <- 0+ th-9 h1?- th- ht =>*4-** 8+0- /+ E&=14<4 H+; *h+>0 th-9 3,- th- E&=14<4 3+0>,t* 140

*-?,-* B14<-* 31444 t+ 8+?- 4t+ E&=14<4 h1?- t+ -3+- 0//--4t +3t+4* 81<- 4?-*t8-4t* 140 h1?- t+ 0-?-+3

1 ?1-t9 +/ 31t4-*h3*. Th-9 h1?- t+ 3>t th- t8- 140 -//+t* t+ 0-4t/9 th- =-*t +33+t>4t-*. I4 th- ,1*- +/ t10t+41

=14<* / th-9 1- t++ 1-**?- 4 >*4 3,- 4,-4t?-* t+ =>0 th- -&=>*4-** th-9 *< th- 3+/t1=t9 +/ th-



t10t+41 =>*4-**. H+;-?- / th-9 0+ 4+t +//- *>//,-4t 3,- 4,-4t?-* /+ ,>*t+8-* t+ =14< +44- th- -//+t* t+

=>0 1 *+>40 -& =14<4 =>*4-** 819 4+t />,t/9.

B14<* h1?- t+ =- ,-1t?- 4 -th4<4 +141t+41 *t>,t>-* 140 8141-8-4t 3+,-**-*. T10t+41 =14<* th1t 1-

,+4*-?1t?- 4 41t>- 819 /40 t 0//,>t t+ 1tt1,t 140 -t14 +44- t1-4t. M+-+?- -tt4 3-+3- 4 th- t10t+41

=>*4-** t+ h-3 =>0 14 -&-4t-3*- ;+>0 4+t =- 14 -1*9 t1*<. T+ 81<- 1 th* h133-4 ->-* 1 812+ -?*+4 +/

4,-4t?- *9*t-8* 31444 140 =>0-t4 3+,-**-* 140 8141-8-4t +-*. B14<* ,14 -3+t th- +33+t>4t-* 3+?0-0

=9 th- I4t-4-t / th-9 0-8+4*t1t- ,+>1- >*- th- 8141t+4 140 t1<- 0-,*?- 1,t+4.

h- 8+*t +/ th- =14<* h1?- *t1t-0 /+,>*4 +4 E&=14<4 1,t?t-* 1 4-; ,h1-4- 4 th- /+8 +/ 8+=- =14<4 h1*

-8--0. M&B14<4 * =+th 14 100t+41 +33+t>4t9 /+ =14<* t+ +//- th- +44- *-?,-* 140 14 100t+41 ,h144- /+8

;h,h t+ 1,,-** 4-; ,>*t+8-* 140 ,+**&*- t+ -*t4 ,>*t+8-*. R1309 ,h144 /-*t9-* +/ ,>*t+8-* 140 th-

0-8140 /+ 8+- *3--0 140 ,+4?-4-4,- h1* *>=0>-0 th- +- +/ =14,h =14<4 t+ 1 ,-t14 -t-4t. th th- 3+/-1t+4 +/

4-; t-,h4++-* 0*4t-8-01t+4 +/ t10t+41 ,h144-* * =-4 ;t4-**-0. B14<* ,14 + =-9+40 th- t10t+41 +- 1*

1 ,h144- /+ =14<4@/414,1 *-?,-* 140 ,14 =-,+8- 3+?0-* +/ 3-*+41-0 4/+81t+4. Th-9 ,14 *>,,-**/>9

-?-1- 8&=14<4 t+:

• P+?0- 3-*+41-0 3+0>,t* 140 *-?,-* t+ *3-,/, ,>*t+8-* 140 th>* 4,-1*- ,>*t+8- +91t9.

• E3+t 100t+41 *+>,-* +/ -?-4>- /+8 *>=*,3t+4* t14*1,t+4* 140 th0&31t9 -/-1*.

M&B14<4 ?-* =14<* th- +33+t>4t9 t+ *4/,14t9 -3140 th- ,>*t+8- -1t+4*h3* 3+?0-0 th-9 3+*t+4

th-8*-?-* -//-,t?-9. T+ -?-1- th-*- +33+t>4t-* th-9 8>*t /+8 *t>,t>-0 114,-* ;th *-?,- 1//1t-* 140

1,>- ,+83-tt?- 10?14t1- 4 ,+-,t4 3+,-**4 140 0-3+94 ,>*t+8- 4/+81t+4



E-BANKING TRANSACTIONS&

Th- 4t+0>,t+4 +/ 4-; t-,h4++-* h1* 10,19 t14*/+8-0 =14<4 t14*1,t+4*. I4 th- 31*t ,>*t+8-* h10 t+ ,+8-

3h9*,19 4t+ th- =14< =14,h t+ 0+ =14<4 t14*1,t+4* 4,>04 t14*/-* 0-3+*t* 140 ;th01;1*. B14<* h10 t+

-83+9 *-?-1 t--* t+ 3h9*,19 81<- 1 th+*- t14*1,t+4*. A>t+81t, T-- M1,h4-* (ATM*) ;-- th-4 4t+0>,-0

;h,h 1+;-0 3-+3- t+ 0+ th- =14<4 +4 th- +;4 31,t,19 149t8- 140 149;h--. Th* h-3-0 th- =14<* ,>t 0+;4

+4 th- 4>8=- +/ t--* 140 /+,>* +4 81414 8+4-9. Th- I4t-4-t th-4 =+>ht 14+th- ?-4>- ;th ;h,h ,>*t+8-* ,+>0

0+ =14<4 -0>,4 th- 4--0 /+ ATM*. O44- =14<4 1+;-0 ,>*t+8-* t+ 0+ /414,1 t14*1,t+4* /+8 th- PC* 1t

h+8- ?1 I4t-4-t. N+; ;th th- -8--4,- +/ --** A33,1t+4 P+t+,+ (AP) t-,h4++9 =14<* ,14 >*- th-

4/1*t>,t>- 140 133,1t+4* 0-?-+3-0 /+ th- I4t-4-t 140 8+?- t t+ 8+=- 3h+4-*. N+; 3-+3- 4+ +4- h1?- t+ =-

t-0 t+ 1 0-*<t+3 PC t+ 0+ th- =14<4. Th- AP 4t-/1,- * 8>,h /1*t- 140 ,+4?-4-4t th14 th- I4t-4-t 1+;4

,>*t+8-* t+ *-- 1,,+>4t 0-t1* t14*1,t+4 0-t1* 81<- = 3198-4t* 140 -?-4 ,h-,< ,-0t ,10 =114,-.

Th- ,+*t +/ th- 1?-1- 3198-4t t14*1,t+4 +4 th- I4t-4-t * 848>8. S-?-1 *t>0-* /+>40 th1t th- -*t81t-0 t14*1,t+4

,+*t th+>h 8+=- 3h+4- *!% ,-4t* 1 />9 ,+83>t--0 =14< >*4 t* +;4 *+/t;1- * "% ,-4t* 1 t--3h+4- =14< * 5

,-4t* 1 =14< =14,h !."# 14 ATM "# ,-4t* 140 +4 th- I4t-4-t t ,+*t* 2>*t ! ,-4t*. A* 1 -*>t th- >*- +/ th- I4t-4-t /+

,+88-,1 t14*1,t+4* *t1t-0 t+ 14 8+8-4t>8 4 !5. M+- th14 "$$$ =14<* 4 th- ;+0 4+; h1?- t14*1,t+41

;-=*t-* 140 th- +;th +/ +44- -404 *+>t+4* * 81<4 th-8 8+- ,+*t -//,-4t. R-,-4t 0-?-+38-4t* 1- 4+;

-4,+>14 =14<* t+ t1-t *81 =>*4-**-* 1* 1 *-311t- -404 ,1t-+9 +44-.

B14<* 1- 4,-1*49 =>04 3198-4t 4/1*t>,t>- ;th ?1+>* *-,>t9 8-,h14*8* (SSL SET) =-,1>*- th-- *

t-8-40+>* 3+t-4t1 /+ 3+/t 1* 8+- 140 8+- 3198-4t* ; 31** th+>h th- I4t-4-t. H+;-?- th- ,h1-4- /+ =14<*

* t+ +//- 1 3198-4t* =1,<&=+4- *9*t-8 th1t ; =- +3-4 -4+>h t+ *>33+t 8>t3- 3198-4t 4*t>8-4t* (,-0t ,10*

0-=t ,10* 0-,t 0-=t t+ 1,,+>4t* -&,h-,<* 0t1 8+4-9 -t,.) 140 *,11=- -4+>h t+ 1+; /+ 1 *t1=- *-?,- -10-**

+/ th- ;+<+10.

Th- 81<-t /+ E-,t+4, B P-*-4t8-4t 140 P198-4t (EBPP) * +;4. A,,+04 t+ 1 *t>09 ! 8+4 h+>*-h+0* 4

th- US 1- -3-,t-0 t+ 319 th- =* +44- =9 "$$ ,+831-0 t+ " 8+4 h+>*-h+0* 4 "$$!. A* 8+- 4>8=- +/ =

319-* 1- -tt4 +44- *-?-1 =14<* 1- 81<4 -//+t* t+ /40 ;19* t+ 8--t th- +;4 4--0* +/ EBPP. E*t1=*h-0

=14<* ,14 -8-- 1* <-9 +44- 4t-1t+* +/ ,>*t+8- =* 140 ,14 ,13t1- +4 th* hh 3+t-4t1 81<-t. G+;4 ;th

th- 3+3>1t9 +/ EBPP * 1*+ th- 3194 +/ 8>t3- =* 1t 1 *4- *t- <4+;4 1* = 1-1t+4. O//-4 +44- =

3198-4t 140 1-1t+4 ; 4,-1*- th- ,+83-tt?-4-** 140 1tt1,t?-4-** +/ E&=14<4 *-?,-* 140 ; 1+; =14<* t+

-4-1t- *-?,-&/-- 4,+8- /+8 th- =-*.

I4 th- B"B *-8-4t th- ,>*t+8- ?1>- 3+3+*t+4 /+ +44- = 3198-4t * 8+- ,+83-4. B"B -&,+88-,- *

-3-,t-0 t+ +; /+8 $% =4 4 "$$$ t+ ".# t4 =9 "$$ 140 8+- th14 h1/ +/ 1 t14*1,t+4* ; =- +>t-0 th+>h

+44- B"B 81<-t31,-*. Th-- * 1 4--0 /+ 1>t+81t-0 3198-4t *9*t-8* t+ -0>,- ,+*t 140 h>814 -+ 140 -4h14,- ,1*h&

/+; 8141-8-4t. T+ 8--t th* 4--0 1 +>3 +/ =14<* 140 4+4&/414,1 4*tt>t+4* -0 =9 Ct=14< 140 -* F1+ h1?-

/+8-0 1 ,+83149 ,1-0 F414,1S-tt-8-4t*M1t (FSM). It 3+?0-* =>*4-** =>9-* 140 *--* ;th 1,,-** t+ *-,>-

3198-4t 3+,-**4 4?+,4 140 +th- *-?,-* th1t 31t,31t4 /414,1 *-?,-* /8* +//-.

A B"B 81<-t31,- ;+>0 3+?0- 848>8 ?1>- t+ t* ,>*t+8-* / t 2>*t 81t,h-* =>9-* 140 *--* -1?4 th- /414,1

1*3-,t* +/ t14*1,t+4* t+ =- h140-0 th+>h t10t+41 4+4&I4t-4-t ,h144-*. H-4,- th- 81<-t31,- 8>*t =- ,131=- +/

3+?04 th- 3198-4t* 3+,-**4 t-1*>9 8141-8-4t *-?,-* 3191=-*@-,-?1=-* 01t1 /+;* 140 ,-0t *+>t+4* t+

,+83-t- th- /> ,9,- +/ 1 ,+88-,1 t14*1,t+4 +4 th- I4t-4-t. Th- ;-=&=1*-0 B"B -&,+88-,- +//-* t-8-40+>*

+33+t>4t-* /+ =14<* 3198-4t t-,h4++9 ?-40+* 140 -&,+88-,- ,+8314-* t+ /+8 *t1t-, 114,-*.



E-BANKING TREND&

I4t-4-t =14<4 * 144 +>40. B14<* 4,-1*49 +3-1t- ;-=*t-* th+>h ;h,h ,>*t+8-* 1- 1=- 4+t +49 t+ 4>-1=+>t 1,,+>4t =114,-* 140 4t--*t 140 -,h14- 1t-* =>t 1*+ t+ ,+40>,t 1 14- +/ t14*1,t+4*. U4/+t>41t-9 01t1 +4

I4t-4-t =14<4 1- *,1,- 140 0//--4,-* 4 0-/4t+4* 81<- ,+**&,+>4t9 ,+831*+4* 0//,>t. E?-4 *+ +4- /40* th1tI4t-4-t =14<4 * 31t,>19 ;0-*3-10 4 A>*t1 K+-1 th- S,14041?14 ,+>4t-* S413+- S314 140 S;t-140;h-- 8+- th14 #5 3-,-4t +/ 1 =14<* +//- *>,h *-?,-* (*-- ,h1t). Th- S,14041?14 ,+>4t-* h1?- th- 1-*t 4>8=-+/ I4t-4-t >*-* ;th >3 t+ +4-&th0 +/ =14< ,>*t+8-* 4 F4140 140 S;-0-4 t1<4 10?14t1- +/ E&=14<4

T%E INDIAN EPERIENCE

I401 * *t 4 th- -19 *t1-* +/ E&=14<4 +;th 140 0-?-+38-4t. C+83-tt+4 140 ,h14-* 4 t-,h4++9 140 /-*t9-

4 th- 1*t /?- 9-1* h1?- ,h14-0 th- /1,- +/ =14<4. Th- ,h14-* th1t h1?- t1<-4 31,- 83+*- +4 =14<*t+>h *t14010* +/

,+83-tt+4 140 ,+8314,-. Th- **>- h-- * h-- 0+-* I401 *t140 4 th- *,h-8- +/ E=14<4. E&=14<4 * <-9 t+

=4 1 h+*t +/ +33+t>4t-* 1* ;- 1* >43-,-0-4t-0 *<* t+ th- />4018-4t141t>- +/ =14<4 4 I401.

Th- 831,t +/ E& B14<4 4 I401 * 4+t 9-t 1331-4t. M149 +=1 -*-1,h ,+8314-* =--?- th1t E=14<410+3t+4 4

I401 4 th- 4-1 />t>- ;+>0 =- *+; ,+831-0 t+ +th- 812+ A*14 ,+>4t-*.I4014 E&=14<4 * *t 41*,-4t 1th+>h t

* /1*t =-,+84 1 *t1t-,4-,-**t9 /+ 8+*t ,+88-,1 =14<* 1* ,+83-tt+4 4,-1*-* /+8 3?1t- =14<* 140 4+4

=14<4 /414,14*tt>t+4*.

D-*3t- th- +=1 -,+4+8, ,h1-4-* /1,4 th- IT *+/t;1- 140 *-?,-* *-,t+ th- +>t++</+ th- I4014 40>*t9 -814*

+3t8*t,.

Th- R-*-?- B14< +/ I401 h1* 1*+ *-t >3 1 +<4 G+>3 +4 E&=14<4 t+ -184- 0//--4t 1*3-,t* +/E&=14<4. Th-

+>3 /+,>*-0 +4 th-- 812+ 1-1* +/ E&=14<4 .-. (!) T-,h4++9 140 S-,>t9 **>-* (") L-1**>-* 140 () R->1t+9

140 S>3-?*+9 **>-*. RBI h1* 1,,-3t-0 th- >0-4-* +/ th- +>3 140 th-9 3+?0- 1++0 4*ht 4t+ th- *-,>t9

->-8-4t* +/ E&=14<4.

Th- 83+t14,- +/ th- 831,t +/ t-,h4++9 140 4/+81t+4 *-,>t9 ,144+t =- 0+>=t-0. T-,h4++,10-?-+38-4t* h1?-

=--4 +4- +/ th- <-9 0?-* +/ th- +=1 -,+4+89 140 -3-*-4t 14 4*t>8-4t th1t / -3+t-0;- ,14 =++*t th- -//,-4,9140 ,+83-tt?t9 +/ th- =14<4 *-,t+. H+;-?- th- 130 +;th +/ th- I4t-4-t h1*4t+0>,-0 1 ,+83-t-9 4-; -?- +/

*-,>t9 -1t-0 3+=-8*. Th- 3+=-8 h-- * th1t *4,- th- I4t-4-t * 4+t 1->1t-0 t-,h4++9 140 t * -109 1,,-**=-

t+ 8+4* +/ 3-+3- th-- ; 1;19* =- 3-+3- ;h+ ;14t t+ >*- tt+ 81<- ,t 14*. Th- *-,>t9 **>- ,14 =- 100-**-0

1t th-- -?-*. Th- /*t * th- *-,>t9 +/ ,>*t+8-4/+81t+4 1* t * *-4t /+8 th- ,>*t+8-* PC t+ th- -= *-?-. Th-

*-,+40 * th- *-,>t9 +/ th- -4?+48-4t 4;h,h th- I4t-4-t =14<4 *-?- 140 ,>*t+8- 4/+81t+4 01t1=1*- -*0-.

Th0 *-,>t9 8-1*>-* 8>*t =- 431,- t+ 3-?-4t >41>th+-0 >*-* /+8 1tt-83t4 t+ +4 4t+ th- +44- =14<4

*-,t+4 +/ th- ;-=*t-.

F+8 1 -1 3-*3-,t?- *-,>t9 3+,-0>- 10+3t-0 =9 =14<* /+ 1>th-4t,1t4 >*-* 4--0* t+ =--,+4-0 =9 1; 1* 1*>=*tt>t- /+ *41t>-. I4 I401 th- I4/+81t+4 T-,h4++9 A,t "$$$ 4 *-,t+4 (")3+?0-* /+ 1 31t,>1 t-,h4++9

(?. th- 1*988-t, ,93t+ *9*t-8 140 h1*h />4,t+4) 1* 1 8-14* +/1>th-4t,1t4 --,t+4, -,+0. A49 +th- 8-th+0 >*-0

=9 =14<* /+ 1>th-4t,1t+4 *h+>0 =- -,+4-0 1* 1*+>,- +/ -1 *<..



R-104 th- ->1t+9 140 *>3-?*+9 **>-* +49 *>,h =14<* ;h,h 1- ,-4*-0 140 *>3-?*-0 140h1?- 1 3h9*,1

3-*-4,- 4 I401 ; =- 3-8tt-0 t+ +//- E&=14<4 3+0>,t* t+ -*0-4t* +/ I401. th4*tt>t+4* =-,+84 8+- 140

8+- +=1 140 ,+83- th- 41t>- +/ *<* 4 th- 4t-41t+41 /414,1 *9*t-8h1* ,h14-0. Th- R->1t+* th-8*-?-*

;h+ ; 4+; =- 3194 8>,h 8+- 1tt-4t+4 t+ th- >1t1t?- 1*3-,t* +/*< 8141-8-4t h1?- -,+4-0 th*.

Th+>h th- I4014 G+?-48-4t h1* 144+>4,-0 ,9=- 1;* 8+*t ,+3+1t- 1- 4+t ,-1 1=+>t th-8 140/-- th-9 1-

4*>//,-4t /+ th- +;th +/ E&,+88-,-. L1,< +/ ,+4*>8- 3+t-,t+4 1;* * 14+th- **>- th1t4--0* t+ =- t1,<-0 /

3-+3- h1?- t+ /-- 8+- ,+8/+t1=- 1=+>t t14*1,t4 +44-.

T11t+4 +/ E&,+88-,- t14*1,t+4 h1* =--4 +4- +/ th- 8+*t 0-=1t-0 **>-* th1t 1- 9-t t+ =- -*+?-0 =9I401 140 8+*t

+th- ,+>4t-*. Th- -3+*?- +;th +/ -&,+88-,- h1* -0 8149 --,>t?-* t+ >-*t+4 h+; th-,+8314-* ,14 3+3-9

1084*t- t1-* +4 I4t-4-t *1-*. th+>t *1-* t1 +44- *--* -t 1 3,- 10?14t1-+?- =,< 140 8+t1 ,+8314-*.

h- -&,+88-,- h1* =--4 ,1>*4 +** +/ t1 -?-4>-* t+ th- G+?-48-4t8149 3+t,14* ,+4t4>- t+ 4**t th1t th- N-t

8>*t -814 t1&/-- t+ -4*>- ,+4t4>-0 +;th 140 th1t ,+-,t4*1-* t1-* +4 N-t ,+88-,- ,+>0 -*t,t t* -314*+4.

A 3-814-4t =14 +4 ,>*t+8 0>t-* +4 --,t+4, t14*8**+4* 4t-41t+41 t1 >-* th1t 1- 4->t1 *83-140 ,-t14 140

*83/,1t+4 +/ *t1t- 140 +,1 *1-* t1-*. Th- C-4t1 B+10 +/ D-,t T1-* ;h,h *>=8tt-0 t*-3+t 4 S-3t-8=- "$$!

-,+88-40-0 th1t -&,+88-,- t14*1,t+4 *h+>0 =- t1-0 2>*t <- t10t+41,+88-,-.

A*+ RBI * 1=+>t t+ =-,+8- th- /*t G+?-48-4t +;4-0 0t1 *41t>- C-t/94 A>th+t9 (CA) 4I401. Th- 8+?- *

-3-,t-0 t+ 4t1t- th- --,t+4, t14*1,t+4 3+,-** 4 th- =14<4 *-,t+ 140 ; h1?- /1-1,h4-*>t* 4 t-8* +/ ,+*t

140 *3--0 +/ t14*1,t+4* =-t;--4 +?-48-4t& +;4-0 =14<*.

Th>* -//,-4,9 +;th 140 th- 4--0 t+ *1t*/9 1 +;4 t-,h&*>?-9 ,+4*>8- =1*- 1- th-- ,-11t+41-* /+

83-8-4t4 E&=14<4 4 I401. Th- /+> /+,-*&,>*t+8-* t-,h4++9 ,+4?--4,- 140+=11t+4 h1?- th- 8+*t

83+t14t -//-,t +4 th- I4014 /414,1 *-,t+ 140 th-*- ,h14-* 1- /+,4 =14<* t+

-0-/4- th- =>*4-** 8+0-* 140 4t-1t- t-,h4++9 4t+ 1 1*3-,t +/ +3-1t+4.



CO$PUTERISATION OF BANKS INDIA - ISSUES EVENTS

I4 th- Eht--4th 140 N4-t--4th C-4t>-* th- I40>*t1 -?+>t+4 =+>ht 3+/+>40 ,h14-* 4 th- /- *t9- +/ 814. M149

1,t?t-* th1t ;-- hth-t+ 3-/+8-0 =9 814 -83+94 h* h140* 140 h* /4- *< ,18- t+ =- ,1-0 1t -1t *3--0 140

-//,-4,9 =9 81,h4-*. M14 ,+4t4>-0 t+ ,19 +>t +49 th+*- />4,t+4* th1t 4--0-0 h* th4<4 3+,-** t+ =- 4?+?-0.

Th- I40>*t1 R-?+>t+4 +4 1,,+>4t +/ 81** 3+0>,t+4 +/ ++0* 140 *-?,-* =+>ht 1- ,+88-,1 140 =>*4-**

+141t+4* t14*,-404 41t+41 =+>401-* th1t -83+9-0 *-?-1 th+>*140* +/ 3-*+4* /+ 3-/+84 +>t4-

-3-tt?- ,-,1 t1*<* -1t4 t+ -,+0 <--34 814t144 1,,+>4t* 1tt-404@14*;-4 ,+-*3+40-4,- 3-314

?+>,h-* 4?+,-* =* 140 8>t3- +/ *>,h +th- />4,t+4*. Th* ,-1t-0 ;ht-&,+1 -83+98-4t /+ -0>,1t-0 3-*+4* =9

-13* 140 =+>40*.

C-,1 t1*< * 0-/4-0 1* 1 +>t4- 140 -3-tt?- 3-/+814,- 4?+?4 1004 *>=t1,t4 8>t394 0?04

4>8=-* 140 0>3,1t4 01t1@4/+81t+4 /+8 +4- *+>,- t+ 14+th-. Th- t++* -83+9-0 1- 1 3-4 4< 140 313- th-

<4+;-0- +/ 1th8-t, t1=-* th- =1*, <4+;-0- +/ 1 14>1- 140 848>8 1,>14t14,- ;th >-* ' 3+,-0>-* +/

th- +14*1t+4 th1t 1- /++;-0 019 4 019 +>t 140 --?14t t+ th- 2+= +/ th- 31t,>1 -83+9--. T;+ 3>* t;+ * /+>. It *

1;19* /+>. Sh+>0 ;- 4--0 14 -0>,1t-0 ;+<- t+ ,+83>t- th* t1*< 114 140 114 A =>*4-** 4--0-0 h>814 1-4t* t+

1tt-40 t+ 3+0>,t+4 81<-t4 /414,- -t,. 0-3,t4 hh&-?- t1*<*. B>t 8+- 140 8+- 3-+3- ;-- -83+9-0 /+

3-/+84 +; -?- t1*<*.

H+;-?- 1* t8- ;-4t +4 th- 4t-41 ,h+>* +/ -,+0 <--34 8>t3-0 -+8-t,19 1* ,+88-,- 140 40>*t9 -; 4*- 140 ?+>8-. Th- ,? *-?,-* +/ th- G+?-48-4t 140 *-?,-&=1*-0 +141t+4* ,18- 4 th- /+-&/+4t t+ 4h-t th*

+?-+10 +/ ;ht-&,+1 -83+98-4t. T+ >+t- 1 ,+4,-t- -183- 1 812+ 41t+41*-0 =14< 4 I401 ;h,h -83+9-0

8--9 $$$ ;+<-* 4 th- F/t-* (1+>40 th- t8- I -4t--0 t* *-?,- 4 !5#) ,18- t+ -41- +?- #$$$$ -83+9--*

t+;10* th- -40 +/ th- ,-4t>9 .-. 9-1 !%&#;h-4 I -t-0 /+8 *-?,- /+8 th1t =14<.

Th- G+?-48-4t +/ I401 140 th- St1t-* 4,>04 +?-48-4t +;4-0 =+0-* -83+9-0 1* 8149 1* !$$ 1<h 2>4+

-83+9--* 1t th- ,-,1 140 *>=+041t- -?-. S>,h -83+9--* =9 ?t>- +/ th- *t-4th +/ 4>8=-* +14*- th-8*-?-*

4t+ 3+;-/> t10- >4+4* 140 1-**?-9 >t*- th- =1144 3+;- ;th+>t -/--4,- t+ th- 43>t =-4-/t th-

+141t+4 * 0-?4 /+8 th-8 140 th- 3+0>,t?t9 th-9 1- 3+?04.

I4 th* ;+0 +/ h>814 =-4* 4-,-**t9 * th- 8+th- +/ 4?-4t+4*. A/t- !5 9-1* +/ -0>,1t+41 *t>0-* 14 40?0>1

*h+>0 4+t =- -83+9-0 /+ +>t4- -3-tt?- t1*<*. Th* 81<-* h8 0> 140 /-- th- ;+< 8+4+t+4+>* ;th+>t 2+=

*1t*/1,t+4. H- t>4* =1,< 140 0?-t* h* +91t9 t+ 14 4/+81 +>3 .-. th- t10- >4+4. H- /--* h1339 +4,- 4 1 8+4th

+4 319 019 =>t +4 +th- 019* h* ;+< -1?-* h8 4+th4 t+ -2+,-. Th-- 1- 4-th- +33+t>4t-* 4+ ,h1-4-* t+ =4

4 h* 44+?1t?- + ,-1t?- -4>*. A* 9-1* 31**-* th- ,-,1 -83+98-4t -*>t* 4 th- 40?0>1 +*4 -//,-4,9 140

3+0>,t?t9 t+ 3+-**?-9 0-3,t 1 t-40 +/ 3+-** 4 -?-*-.

Th- 10?-4t +/ 8-,h14,1 ,1,>1t4 0-?,-* 140 1t- --,t+4, ,+83>t4 4 th- -*t h-10-0 1 4-; 1- th1t 0*3-4*-0

;th th* ;ht- ,+1 140 ;ht-&--3h14t -83+98-4t 3+-**?-9. Th* -?+?-0 4 th- ;-*t th-- 0-,10-* =-/+- =>t th-

10?-4t +/ th* -?+>t+4 4 I401 * +49 4+; t1<4 31,-.

T+ >+t- 114 1 ,+4,-t- -183-& th- *t1t*t,* +/ t;+ =14<4 4*tt>t+4* 4 I401 th- 1-*t 140 th- 4-t 1- 4 *- ,14

=- />t/>9 ,+831-0. Th-*- 1- th- St1t- B14< +/ I401 th1t ;1* >4t -,-4t9 -83+94 ". L1<h ;+<-* /+ 1 t>4 +?-

+/ R*.%$$$C+-* (D-3+*t "5$$$ A0?14,-* !!$$$ C+-* & 1t-*t).



RISK $ANAGE$ENT PRINCIPLES FOR ELECTRONIC BANKING

BASEL CO$$ITTEE RECO$$ENDATIONS

C+4t4>4 t-,h4++,1 44+?1t+4 140 ,+83-tt+4 18+4 -*t4 =14<4 +14*1t+4* 140 4-; -4t14t* h1?- 1+;-0

/+ 1 8>,h ;0- 119 +/ =14<4 3+0>,t* 140 *-?,-* t+ =-,+8- 1,,-**=- 140 0-?--0 t+ -t1 140 ;h+-*1-

,>*t+8-* th+>h 14 --,t+4, 0*t=>t+4 ,h144- ,+-,t?-9 -/--0 t+ 1* E&=14<4. H+;-?- th- 130 0-?-+38-4t

+/ E&=14<4 ,131=t-* ,1-* *<* 1* ;- 1* =-4-/t*.

Th- B1*- C+88tt-- +4 B14<4 S>3-?*+4 -3-,t* *>,h *<* t+ =- -,+4*-0 100-**-0 140 8141-0 =9 =14<4

4*tt>t+4* 4 1 3>0-4t 8144- 1,,+04 t+ th- />4018-4t1 ,h11,t-*t,* 140 ,h1-4-* +/ E&=14<4 *-?,-*. Th-*-

,h11,t-*t,* 4,>0- th- >43-,-0-4t-0 *3--0 +/ ,h14- -1t-0 t+ t-,h4++,1 140 ,>*t+8- *-?,- 44+?1t+4 th-

>=>t+>* 140 +=1 41t>- +/ +3-4 --,t+4, 4-t;+<* th- 4t-1t+4 +/ E&=14<4 133,1t+4* ;th -1,9 ,+83>t-

*9*t-8* 140 th- 4,-1*4 0-3-40-4,- +/ =14<* +4 th0 31t-* th1t 3+?0- th- 4-,-**19 4/+81t+4 t-,h4++9.

h- 4+t ,-1t4 4h--4t9 4-; *<* th- C+88tt-- 4+t-0 th1t th-*- ,h11,t-*t,* 4,-1*-0 140 8+0/-0 *+8- +/ th-

t10t+41 *<* 1**+,1t-0 ;th =14<4 1,t?t-* 4 31t,>1 *t1t-, +3-1t+41 -1 140 -3>t1t+41 *<* th--=9

4/>-4,4 th- +?-1 *< 3+/- +/ =14<4.

B1*-0 +4 th-*- ,+4,>*+4* th- C+88tt-- ,+4*0-* th1t ;h- -*t4 *< 8141-8-4t 34,3-* -814 133,1=- t+ E&

=14<4 1,t?t-* *>,h 34,3-* 8>*t =- t1+-0 1013t-0 140 4 *+8- ,1*-* -3140-0 t+ 100-** th- *3-,/, *<

8141-8-4t ,h1-4-* ,-1t-0 =9 th- ,h11,t-*t,* +/ E&=14<4 1,t?t-*. T+ th* -40 th- C+88tt-- =--?-* th1t t *

4,>8=-4t >3+4 th- B+10* +/ D-,t+* 140 =14<* *-4+ 8141-8-4t t+ t1<- *t-3* t+ -4*>- th1t th- 4*tt>t+4* h1?-

-?-;-0 140 8+0/-0 ;h-- 4-,-**19 th- -*t4 *< 8141-8-4t 3+,-* 140 3+,-**-* t+ ,+?- th- ,>-4t +

3144-0 E&=14<4 1,t?t-*. Th- C+88tt-- 1*+ =--?-* th1t th- 4t-1t+4 +/ E&=14<4 133,1t+4* ;th -1,9 *9*t-8*

83-* 14 4t-1t-0 *< 8141-8-4t 133+1,h /+ 1 =14<4 1,t?t-* +/ 1 =14<4 4*tt>t+4.

T+ /1,t1t- th-*- 0-?-+38-4t* th- C+88tt-- h1* 0-4t/-0 /+>t--4 R*< M141-8-4t P4,3-* /+ E-,t+4, B14<4

t+ h-3 =14<4 4*tt>t+4* -3140 th- -*t4 *< +?-*ht 3+,-* 140 3+,-**-* t+ ,+?- th- E&=14<4 1,t?t-*.

Th-*- R*< M141-8-4t P4,3-* 1- 4+t 3>t /+th 1* 1=*+>t- ->-8-4t* + -?-4 =-*t 31,t,-. Th- C+88tt--

=--?-* th1t *-tt4 0-t1-0 *< 8141-8-4t ->-8-4t* 4 th- 1-1 +/ E&=14<4 8ht =- ,+>4t-&3+0>,t?- / +49

=-,1>*- th-*- ;+>0 =- <-9 t+ =-,+8- 1309 +>t01t-0 =-,1>*- +/ th- *3--0 +/ ,h14- -1t-0 t+ t-,h4++,1 140

,>*t+8- *-?,- 44+?1t+4. Th- C+88tt-- h1* th--/+- 3-/--0 t+ -3-** *>3-?*+9 -3-,t1t+4* 140 >014,- 4 th-

/+8 +/ R*< M141-8-4t P4,3-* 4 +0- t+ 3+8+t- *1/-t9 140 *+>404-** /+ E&=14<4 1,t?t-* ;h- 3-*-?4 th-

4-,-**19 /-=t9 4 83-8-4t1t+4 th1t 0-?-* 4 31t /+8 th- *3--0 +/ ,h14- 4 th* 1-1. F>th- th- C+88tt--

-,+4*-* th1t -1,h =14<* *< 3+/- * 0//--4t 140 ->-* 1 t1+-0 *< 8t1t+4 133+1,h 133+31t- /+ th- *,1-

+/ th- E&=14<4 +3-1t+4* th- 81t-1t9 +/ th- *<* 3-*-4t 140 th- ;44-** 140 1=t9 +/ th- 4*tt>t+4 t+ 8141-

th-*- *<*. Th* 83-* th1t 1 +4- *- /t* 1 133+1,h t+ E&=14<4 *< 8141-8-4t **>-* 819 4+t =- 133+31t-.

F+ 1 *81 -1*+4 th- R*< M141-8-4t P4,3-* **>-0 =9 th- C+88tt-- 0+ 4+t 1tt-83t t+ *-t *3-,/, t-,h4,1

*+>t+4* + *t14010* -1t4 t+ E&=14<4. T-,h4,1 *+>t+4* 1- t+ =- 100-**-0 =9 4*tt>t+4* 140 *t14010 *-tt4

=+0-* 1* t-,h4++9 -?+?-*. H+;-?- th* R-3+t ,+4t14* 133-40,-* th1t *t *+8- -183-* ,>-4t 140 ;0-*3-10 *<

8t1t+4 31,t,-* 4 th- E&=14<4 1-1 th1t 1- *>33+t?- +/ th- R*< M141-8-4t P4,3-*.



C+4*->-4t9 th- R*< M141-8-4t P4,3-* 140 *+>40 31,t,-* 0-4t/-0 4 th* R-3+t 1- -3-,t-0 t+ =- >*-0 1* t++*

=9 41t+41 *>3-?*+* 140 83-8-4t-0 ;th 1013t1t+4* t+ -/-,t *3-,/, 41t+41 ->-8-4t* 140 40?0>1 *<

3+/-* ;h-- 4-,-**19. I4 *+8- 1-1* th- P4,3-* h1?- =--4 -3-**-0 =9 th- C+88tt-- + =9 41t+41 *>3-?*+* 4

3-?+>* =14< *>3-?*+9 >014,-. H+;-?- *+8- **>-* *>,h 1* th- 8141-8-4t +/ +>t*+>,4 -1t+4*h3* *-,>t9

,+4t+* 140 -1 140 -3>t1t+41 *< 8141-8-4t ;114t 8+- 0-t1-0 34,3-* th14 th+*- -3-**-0 t+ 01t- 0>- t+ th-

>4>- ,h11,t-*t,* 140 83,1t+4* +/ th- I4t-4-t 0*t=>t+4 ,h144-.

Th- R*< M141-8-4t P4,3-* /1 4t+ th-- =+10 140 +/t-4 +?-1334 ,1t-+-* +/ **>-* th1t 1- +>3-0 t+ 3+?0-

,1t9

!. B+10 140 M141-8-4t O?-*ht

". S-,>t9 C+4t+* 140

. L-1 140 R-3>t1t+41 R*< M141-8-4t.



REGULATORY TOOLS TO OVERCO$E C%ALLENGES

Th-- 1- /+> <-9 t++* th1t ->1t+* 4--0 t+ /+,>* +4 t+ 100-** th- 4-; ,h1-4-* 3+*-0 =9 th- 1?1 +/ E&=14<4.

A5a)aion & I4 ht +/ h+; 1309 t-,h4++9 * ,h144 140 ;h1t th- ,h14-* 8-14 /+ =14<4 1,t?t-* <--34

->1t+4* >3 t+ 01t- h1* =--4 140 ,+4t4>-* t+ =- 1 /1&-1,h4 t8-&,+4*>84 140 ,+83- t1*<. I4 M19 "$$! th-

B14< /+ I4t-41t+41 S-tt-8-4t* **>-0 t* R*< M141-8-4t P4,3-* /+ E-,t+4, B14<4 ;h,h 0*,>**-* h+; t+

-t-40 1013t 140 t1+ th- -*t4 *<&8141-8-4t /18-;+< t+ th- --,t+4, =14<4 *-tt4. F+ -183- t

-,+88-40* th1t 1 =14<* =+10 +/ 0-,t+* 140 *-4+ 8141-8-4t -?-; 140 133+?- th- <-9 1*3-,t* +/ th- *-,>t9

,+4t+ 3+,-** ;h,h *h+>0 4,>0- 8-1*>-* t+ 1>th-4t,1t- th- 0-4tt9 140 1>th+1t+4 +/ ,>*t+8-* 3+8+t-

4+4-3>01t+4 +/ t14*1,t+4* 3+t-,t 01t1 4t-t9 140 -4*>- *--1t+4 +/ 0>t-* ;th4 E&=14<4 *9*t-8* 01t1=1*-*

140 133,1t+4*. R->1t+* 140 *>3-?*+* 8>*t 1*+ -4*>- th1t th- *t1//* h1?- th- --?14t t-,h4++,1 -3-t*- t+

1**-** 3+t-4t1 ,h14-* 4 *<* ;h,h 819 ->- *4/,14t 4?-*t8-4t 4 t144 140 4 h10;1- 140 *+/t;1-.

Le"aliaion& N-; 8-th+0* /+ ,+40>,t4 t14*1,t+4* 4-; 4*t>8-4t* 140 4-; *-?,- 3+?0-* ; ->- -1

0-/4t+4 -,+4t+4 140 3-8**+4. F+ -183- t ; =- -**-4t1 t+ 0-/4- 14 --,t+4, *41t>- 140 ?- t th- *18-

-1 *t1t>* 1* th- h140;tt-4 *41t>-. E*t4 -1 0-/4t+4* 140 3-8**+4**>,h 1* th- -1 0-/4t+4 +/ 1 =14<

140 th- ,+4,-3t +/ 1 41t+41 =+0-; 1*+ 4--0 t+ =- -th+>ht.

%ar,oniaion& I4t-41t+41 h18+41t+4 +/ --,t+4, =14<4 ->1t+4 8>*t =- 1 t+3 3+t9. Th* 8-14*

4t-4*/94 ,+**&=+0- ,++3-1t+4 =-t;--4 *>3-?*+* 140 ,++041t4 1;* 140 ->1t+9 31,t,-* 4t-41t+419 140

0+8-*t,19 1,+** 0//--4t ->1t+9 1-4,-*. Th- 3+=-8 +/ 2>*0,t+4 th1t 1*-* /+8 =+0--** t14*1,t+4* * 1*

+/ th* ;t4 4 8=+. F+ 4+; -1,h ,+>4t9 8>*t 0-,0- ;h+ h1* 2>*0,t+4 +?- --,t+4, =14<4 4?+?4 t*

,t-4*. Th- t1*< +/ 4t-41t+41 h18+41t+4 140 ,++3-1t+4 ,14 =- ?-;-0 1* th- 8+*t 01>4t4 4 100-**4 th-

,h1-4-* +/ --,t+4, =14<4.

Ine"raion& Th* * th- 3+,-** +/ 4,>04 4/+81t+4 t-,h4++9 **>-* 140 th- 1,,+831494 +3-1t+41 *<* 4

=14< *>3-?*+* *1/-t9 140 *+>404-** -?1>1t+4*. I4 100t+4 t+ th- **>-* +/ 3?1,9 140 *-,>t9 /+ -183- =14<

-184-* ; ;14t t+ <4+; h+; ;- th- =14<* 8141-8-4t h1* -1=+1t-0 t* =>*4-** 314 /+ --,t+4, =14<4. A

*3-,1 ,h1-4- /+ ->1t+* ; =- *>3-?*4 th- />4,t+4* th1t 1- +>t*+>,-0 t+ th0&31t9 ?-40+*.



SECURITIES ON E&BANKING:

S-,>t9 +/ 1 ,>*t+8-* /414,1 4/+81t+4 * ?-9 83+t14t ;th+>t ;h,h +44- =14<4 ,+>0 4+t +3-1t-. F414,14*tt>t+4* h1?- *-t >3 ?1+>* *-,>t9 3+,-**-* t+ -0>,- th- *< +/ >41>th+-0 +44- 1,,-** t+ 1 ,>*t+8-* -,+0* =>tth-- * 4+ ,+4**t-4,9 t+ th- ?1+>* 133+1,h-* 10+3t-0.

Th- >*- +/ 1 *-,>- ;-=*t- h1* =-,+8- 18+*t >4?-*19 10+3t-0.

Th+>h *4- 31**;+01>th-4t,1t+4 * *t 4 >*- t =9 t*-/ * 4+t ,+4*0--0 *-,>- -4+>h /+ +44- =14<4 4 *+8-,+>4t-*. B1*,19 th-- 1- t;+ 0//--4t *-,>t9 8-th+0* 4 >*- /+ +44- =14<4.

• Th- PIN@TAN *9*t-8 ;h-- th- PIN -3-*-4t* 1 31**;+0 >*-0 /+ th- +4 140 TAN* -3-*-4t4 +4-&t8-

31**;+0* t+ 1>th-4t,1t- t14*1,t+4*. TAN* ,14 =- 0*t=>t-0 4 0//--4t ;19* th- 8+*t 3+3>1 +4- * t+ *-40 1*t +/ TAN* t+ th- +44- =14<4 >*- =9 3+*t1 -tt-. A4+th- ;19 +/ >*4 TAN* * t+ -4-1t- th-8 =9 4--0>*4 1 *-,>t9 t+<-4. Th-*- t+<-4 -4-1t-0 TAN* 0-3-40 +4 th- t8- 140 1 >4>- *-,-t *t+-0 4 th- *-,>t9t+<-4 (t;+&/1,t+ 1>th-4t,1t+4 + "FA).

M+- 10?14,-0 TAN -4-1t+* 1*+ 4,>0- th- t14*1,t+4 01t1 4t+ th- TAN -4-1t+4 3+,-** 1/t- 0*3194 t+4 th- +;4 *,--4 t+ 1+; th- >*- t+ 0*,+?- 814&4&th-&800- 1tt1,<* ,1-0 +>t =9 t+214* t94 t+ *-,-t98143>1t- th- t14*1,t+4 01t1 4 th- =1,<+>40 +/ th- PC.A4+th- ;19 t+ 3+?0- TAN* t+ 14 +44- =14<4 >*- * t+ *-40 th- TAN +/ th- ,>-4t =14< t14*1,t+4 t+ th->*-* (GSM) 8+=- 3h+4- ?1 SMS. Th- SMS t-t >*>19 >+t-* th- t14*1,t+4 18+>4t 140 0-t1* th- TAN *+49 ?10 /+ 1 *h+t 3-+0 +/ t8-. E*3-,19 4 G-8149 A>*t1 140 Th- N-th-140* 8149 =14<* h1?- 10+3t-0th* SMS TAN *-?,-.U*>19 +44- =14<4 ;th PIN@TAN * 0+4- ?1 1 ;-= =+;*- >*4 SSL *-,>-0 ,+44-,t+4* *+ th1t th-- * 4+

100t+41 -4,93t+4 4--0-0.• S41t>- =1*-0 +44- =14<4 ;h-- 1 t14*1,t+4* 1- *4-0 140 -4,93t-0 0t19. Th- K-9* /+ th- *41t>-

-4-1t+4 140 -4,93t+4 ,14 =- *t+-0 +4 *81t,10* + 149 8-8+9 8-0>8 0-3-404 +4 th- ,+4,-t-83-8-4t1t+4

Aa*;!

Att1,<* +4 +44- =14<4 >*-0 t+019 1- =1*-0 +4 0-,-?4 th- >*- t+ *t-1 +4 01t1 140 ?10 TAN*. T;+ ;- <4+;4-183-* /+ th+*- 1tt1,<* 1- 3h*h4 140 3h184. C+**&*t- *,3t4 140 <-9+-@T+214 h+*-* ,14 1*+ =- >*-0 t+*t-1 +4 4/+81t+4.

A 8-th+0 t+ 1tt1,< *41t>- =1*-0 +44- =14<4 8-th+0* * t+ 8143>1t- th- >*-0 *+/t;1- 4 1 ;19 th1t ,+-,t

t14*1,t+4* 1- *h+;4 +4 th- *,--4 140 /1<-0 t14*1,t+4* 1- *4-0 4 th- =1,<+>40.

A "$$ U.S. F-0-1 D-3+*t I4*>14,- C+3+1t+4 T-,h4++9 I4,0-4t R-3+t ,+83-0 /+8 *>*3,+>* 1,t?t9 -3+t* =14<* /- >1t-9 *t* 5% ,1*-* +/ ,+83>t- 4t>*+4 ;th 14 1?-1- +** 3- 4,0-4t +/ $$$$. Th1t 100* >3 t+ 14-19 !%&8+4 +** 4 th- *-,+40 >1t- +/ "$$#. C+83>t- 4t>*+4* 4,-1*-0 =9 !5$ 3-,-4t =-t;--4 th- /*t >1t-+/ "$$# 140 th- *-,+40. I4 $ 3-,-4t +/ th- ,1*-* th- *+>,- +/ th- 4t>*+4 * >4<4+;4 =>t t +,,>-0 0>4 +44- =14<4 th- -3+t *t1t-*.

A4+th- <40 +/ 1tt1,< * th- *+&,1-0 M14 4 th- B+;*- 1tt1,< ;h-- 1 T+214 h+*- 3-8t* 1 -8+t- 1tt1,<- t+ 8+0/9th- 0-*t41t+4 1,,+>4t 4>8=- 140 1*+ th- 18+>4t.

A* 1 -1,t+4 t+ 10?14,-0 *-,>t9 3+,-**-* 1+;4 th- >*- t+ ,+** ,h-,< th- t14*1,t+4 01t1 +4 1 *-,>- 0-?,- th-- 1-1*+ ,+8=4-0 1tt1,<* >*4 81;1- 140 *+,1 -44--4 t+ 3-*>10- th- >*- h8*-/ t+ t14*/- 8+4-9 t+ th- /1>0*t-*

+4 th- +>40 +/ /1*- ,18* (<- th- ,18 th- =14< ;+>0 ->- 1 t-*t t14*/- + th- ,18 1 ,+83149 h10 /1*-9t14*/--0 8+4-9 t+ th- >*-* 1,,+>4t 140 h- *h+>0 *-40 t =1,<).U*-* *h+>0 th--/+- 4-?- 3-/+8 =14< t14*/-*th-9 h1?- 4+t 4t1t-0 th-8*-?-*.

Coner,ea!re!

Th-- -*t *-?-1 ,+>4t-8-1*>-* ;h,h t9 t+ 1?+0 1tt1,<*. Dt1 ,-t/,1t-* 1- >*-0 114*t 3h*h4 140 3h1844 *41t>- =1*-0 +44- =14<4 ?114t* (HBCI@F4TS) th- >*- +/ S-,+0- ,10 -10-* * 1 8-1*>-8-4t t+ >4,+?-



*+/t;1- *0- 8143>1t+4* +/ th- t14*1,t+4 01t1.T+ 3+t-,t th- *9*t-8* 114*t T+214 h+*-* >*-* *h+>0 >*- ?>**,144-* 140 =- ,1-/> ;th 0+;4+10-0 *+/t;1- + -&81 1tt1,h8-4t*.

I4 "$$! th- U.S. F-0-1 F414,1 I4*tt>t+4* E1841t+4 C+>4, **>-0 >014,- /+ 8>t/1,t+ 1>th-4t,1t+4 (MFA)140 th-4 ->-0 t+ =- 4 31,- =9 th- -40 +/ "$$%.

I4 "$!" th- E>+3-14 U4+4 A-4,9 /+ N-t;+< 140 I4/+81t+4 S-,>t9 10?*-0 1 =14<* t+ ,+4*0- th- PC *9*t-8* +/th- >*-* =-4 4/-,t-0 =9 81;1- =9 0-/1>t 140 th--/+- >*- *-,>t9 3+,-**-* ;h-- th- >*- ,14 ,+** ,h-,< th-t14*1,t+4 01t1 114*t 8143>1t+4* <- /+ -183- (3+?0-0 th- *-,>t9 +/ th- 8+=- 3h+4- h+0* >3) SMS TAN;h-- th- t14*1,t+4 01t1 * *-40 1+4 ;th th- TAN 4>8=- + *t1401+4- *81t,10 -10-* ;th 14 +;4 *,--4 4,>04th- t14*1,t+4 01t1 4t+ th- TAN -4-1t+4 3+,-** ;h- 0*3194 t =-/+-h140 t+ th- >*- t+ ,+>4t- 814&4&th-&800-1tt1,<*

Th-- 1- /+> -183-* +/ ,>-4t -4,93t+4 t-,h4++9 3-*-4t-0 =-+;: Dt1 S41t>- S-,>- E-,t+4, T14*1,t+4 P-tt9G++0 P?1,9 140 K-=-+*.!. Dt1 S41t>-Dt1 S41t>- ;1* /*t 3+3+*-0 4 !#% =9 ht/-0 D>//- 1t St14/+0 U4?-*t9. A0t1 *41t>- t14*/+8* th- 8-**1- th1t * *4-0 *+ th1t 149+4- ;h+ -10* t ,14 <4+; ;h+ *-4t t.

Th- >*- +/ 0t1 *41t>-* -83+9* 1 *-,-t <-9 (3?1t- <-9) >*-0 t+ *4 8-**1-* 140 1 3>=, <-9 t+?-/9 th-8. Th- 8-**1- -4,93t-0 =9 th- 3?1t- <-9 ,14 +49 =- ?-/-0 =9 th- 3>=, <-9. It ;+>0 =- 83+**=- /+ 149 +4- =>t th- *-40- t+ h1?- ,-1t-0 th- *41t>- *4,- h- + *h- * th- +49 3-*+4;th th- 1,,-** t+ th- 3?1t- <-9 4-,-**19 t+ ,-1t- th- *41t>-. I4 100t+4 t * 3+**=- t+ 1339 10t1 *41t>- t+ 1 8-**1- ;th+>t -4,93t4 t. Th* * >*>19 0+4- ;h-4 th- 4/+81t+4 4 th-8-**1- * 4+t ,t,1. I4 100t+4 th* 1+;* 3-+3- t+ <4+; ;h+ ,+83+*- th- 8-**1-. B-,1>*- +/ th- *41t>- ,+4t14* 4/+81t+4 *+ ,1-0 6+4-&;19 h1*h t * 83+**=- t+ /+- 1 *41t>- =9,+394 th- *41t>- =+,< t+ 14+th- 8-**1-. Th--/+- t * >114t--0 th1t th- *41t>- * +41.O4- -183- +/ th- >*- +/ 0t1 *41t>- 4 th- --,t+4, =14<4 40>*t9 * =9 F*t Dt1 B14<.Th- F*t Dt1 B14< +//-* --,t+4, =14< 4+t-*: 8-**1-* *4-0 >*4 1 31t,>1 3?1t- <-9 t+ 3+?0- >4/+-tt1=- ,-0-4t1* 140 +th- *-?,-* *>,h 1* 14 --,t+4, -31,-8-4t /+ ,1*h. 6A8-**1-* =-14 +4- <-9 8ht =- ;+th 1 0+1 1 th+*- =-14 1 0//--4t <-9 /?- 0+1* 140 *+ +4/+ ;h1t-?- 0-4+841t+4* ;-- 4--0-0. Th-*- --,t+4, =14< 4+t-* ,+>0 =- 1>th-4t,1t-0 >*4 th-

,+-*3+404 3>=, <-9 ;h,h th- =14< h1* 810- 1 81tt- +/ -,+0. F*t Dt1 B14< ;+>0 1*+81<- 3>=, 1 <-9 t+ 1>th-4t,1t- --,t+4, 0+,>8-4t* *-4t /+8 th- =14< t+ t* ,>*t+8-*. W!X". S-,>- E-,t+4, T14*1,t+4 (SET)S-,>- E-,t+4, T14*1,t+4 (SET) *+/t;1- *9*t-8 th- +=1 *t14010 /+ *-,>- ,10 3198-4t* +4 th- I4t-4-t ;h,h * 0-/4-0 =9 ?1+>* 4t-41t+41 ,+8314-* *>,h 1* V*1 M1*t-C10IBM M,+*+/t N-t*,13- C+88>4,1t+4* C+3. GTE SAIC T-*1 S9*t-8* 140 V-*4. SET 3+8*-* t+ *-,>- =14<&,10 t14*1,t+4* +44-. L+,<h1t CEO +/ M1*t-C10 *10 6 ...- 1- 10t+ ;+< ;th V*1 140 1 +/ th- t-,h4++9 31t4-* t+ ,1/t SET. Th* 1,t+4 8-14* th1t ,+4*>8-* ; =- 1=- t+ >*- th- =14< ,10* t+ ,+40>,t t14*1,t+4* 4 ,9=-*31,- 1* *-,>-9 140 -1*9 1* th-9 >*-,10* 4 -t1 *t+-* t+019. WX SET 10+3t* RSA 3>=, <-9 -4,93t+4 t+ -4*>- 8-**1-,+4/0-4t1t9. M+-+?- th* *9*t-8 >*-* 1 >4>- 3>=,@3?1t- <-9 31 t+ ,-1t- th- 0t1*41t>-. Th- 814 ,+4,-4* /+ th- t14*1,t+4 4,>0- 4+t +49 t+ -4*>- th- 3?1,9 +/ 01t1 4 t14*t =>t 1*+ 3+?- th- 1>th-4t,t9 ;h,h =+th th- *-40- 140 th- -,-?- 1- th- +4-* th-9 ,18 t+ =-.Dt1 *41t>- * >*-0 t+ 1,h-?- th- 1>th-4t,t9. A 0t1 *41t>- * 3+0>,-0 =9 /*t >444 th-

8-**1- th+>h 1 h1*h4 1+th8 t+ ,+8- >3 ;th th- 8-**1- 0-*t. N-t =9 -4,93t4 th-8-**1- 0-*t ;th *-40-7* 3?1t- <-9 th* ;+>0 >4>-9 0-4t/9 th- *-40- +/ th- 8-**1-. h-4-,-?4 th- 8-**1- th- -,-?- 0-,93t* th- -4,93t-0 8-**1- ;th *-40-7* 3>=, <-9. Th*-4*>-* th1t th- 8-**1- ;1* 1,t>19 /+8 th- 133+31t- 3-*+4. B-*0-* >4>-9 0-4t/94 th-*-40- th- 0t1 *41t>- 1*+ -4*>-* th1t th- +41 8-**1- ;1* 4+t t183--0 ;th 4 t14*t. Th--,-?- ,14 >*- th- +41 h1*h4 1+th8 t+ ,-1t- 1 4-; 8-**1- 0-*t 1/t- 0-,93t4 th-8-**1- 140 ,+831- th- 4-; 8-**1- 0-*t t+ th- +41 0-*t. I/ th-9 81t,h -1,h +th- t ,14 =-*>- th1t th- 8-**1- h1* 4+t =--4 1t--0 4 t14*t.Ath+>h th- 3>=, <-9 -4,93t+4 140 th- 0t1 *41t>- -4*>-* th- ,+4/0-4t1t9 140 th-1>th-4t,t9 +/ th- 8-**1- th-- * *t 1 3+t-4t1 014- -*t-0 4 th1t th- 4/+81t+4 th- *-40- 3+?0-* 819 4+t =- -1. F+ -183- th- *-40- 819 -4,93t 1 =14< ,10 4>8=- ;h,h =-+4* t+*+8-+4- -*- =9 >*4 h*@h- +;4 3?1t- <-9. T+ -4*>- th- t>- 1>th-4t,1t+4 th-- * 1 4--0 /+ 1 3+,-** +/ ,-t/,1t+4. A th0 31t9 ;h+ * t>*t-0 =9 =+th th- *-40- 140 th- -,-?- ; **>- th-

<-9 31 t+ th- >*- ;h+ 3+?0-* *>//,-4t 3++/ th1t h- * ;h+ h- ,18* t+ =-. O4- 1**>83t+4 -* 4th- -,-?-7* t>*t th1t th- CA7* +;4 <-9 31* ;h,h 1- >*-0 4 th- ,-t/,1t+4 3+,-** h1?- 4+t =--4,+83+8*-0. 6A**>84 SET ; 831,t th- 0-3+98-4t +/ RSA -4,93t+4 /+ h+8- =14<4 140 = 3198-4t *-?,-* +44- +4- 8ht ;+40- ;h-th- th- =14<4 40>*t9 *h+>0 2>*t 10+3t SET /+ +th- 4+4&,-0t ,10 t14*1,t+4* 1* ;-. A *-4+ =14<4 --,>t?- 1t 1 812+ US =14< ,+4t-40* SET h1*th- ,131=t9 t+ 1+; 3198-4t* th1t 1- 4+t ,10&=1*-0. Th- 3+,-**-* 4 SET 1- 4+t *3-,/, t+ ,10t14*1,t+4*. Th-9 1- -4-,: 1>th-4t,1t+4 ,-t/,1t+4 -4,93t+4 140 *+ +4. W"#X. P-tt9 G++0 P?1,9 (PGP)P-tt9 G++0 P?1,9 (PGP) ,-1t-0 =9 Ph3 88-8144 * 1 6h9=0 ,93t+*9*t-8 th1t



,+8=4-* 1 3>=, <-9 (1*988-t,) 1+th8 ;th 1 ,+4?-4t+41 3?1t- <-9 (*988-t,) 1+th8 t+?- -4,93t+4 ,+8=44 th- *3--0 +/ ,+4?-4t+41 ,93t+13h9 ;th th- ,+4*0-1=- 10?14t1-* +/ 3>=, <-9 ,93t+13h9. W"$X Th- 10?14t1- +/ PGP * th1t t 0+-* 4+t ->- 1 t>*t-0 ,h144- +/ t14*8tt4 th- -4,93t+4 <-9 t+ th- 4t-40-0 -,3-4t +/ 9+> 8-**1-. F>th-8+- t h1* th- 1=t9t+ *4 th- 8-**1-* =9 -4,93t4 th-8 ;th *-40-7* 3?1t- <-9 ;h,h ,14 4+t =- -31,-0 =9 149+th- <-9. O4,- th- -,-?- -,-?-0 th- 8-**1- h-@*h- ,14 th-4 0-,93t th- 8-**1- ;th th-*-40-7* 3>=, <-9 ;h,h ,14 4+t =- /+-0 140 -3-*-4t* th- t>- 0-4tt9 +/ th- *-40-.. K-=-+*K-=-+* * 418-0 1/t- th- th--&h-10-0 ;1t,h0+ +/ G--< 89th++9 140 t * +4- +/ th- =-*t<4+;4 3?1t-&<-9 -4,93t+4 t-,h4++-*. K-=-+* ,-1t-* 14 -4,93t-0 01t1 31,<-t ,1-0 1 t,<-t;h,h *-,>-9 0-4t/-* th- >*-. T+ 81<- 1 t14*1,t+4 +4- -4-1t-* th- t,<-t 0>4 1 *--* +/ ,+0-0 8-**1-* =9 81<4 -,h14-* ;th 1 K-=-+* *-?- ;h,h *t* =-t;--4 th- t;+ ,+83>t- *9*t-8*. Th- t;+ *9*t-8* *h1- 1 3?1t- <-9 ;th th- K-=-+* *-?- t+ 3+t-,t 4/+81t+4 /+8h1,<-* 140 t+ 1**>- th1t th- 01t1 h1* 4+t =--4 1t--0 0>4 th- t14*8**+4. O4- -183- +/ th*-4,93t+4 * N-tCh->- ;h,h * 0-?-+3-0 =9 th- I4/+81t+4 S,-4,-* I4*tt>t- +/ th- U4?-*t9 +/ S+>th-4 C1/+41. N-tCh->- >*-* K-=-+* t+ 1>th-4t,1t- *41t>-* +4 --,t+4, ,h-,<* th1t

I4t-4-t >*-* h1?- -*t--0 ;th 14 1,,+>4t4 *-?- .

Th-- 1- th-- 814 1-1* +/ *-,>t9 4?+?-0 4 O44- B14<4:

• Th- B14<

• th- I4t-4-t

• 9+> ,+83>t-.

T(e Ban;

T+ -4*>- 9+> 3-*+41 4/+81t+4 * <-3t *1/- ;- h1?- =>t 1 *-,>- ,+44-,t+4 =-t;--4 +> =14< *9*t-8* 140 th-I4t-4-t. Th* ,+44-,t+4 * *-,>-0 =9 ;h1t * ,1-0 1 /-;1.

O> *-,>t9 t-18 ,+4*t14t9 8+4t+* +> *9*t-8* /+ *>*3,+>* 1,t?t9 140 1>t+81t, 1-t* 1- -4-1t-0 / 149 1=4+811,t?t-* 1*-. - 1*+ *>=*,=- t+ *-?,-* th1t ->19 -3+t +4 149 3+t-4t1 ?>4-1=t9 *+ ;- ,14 t1<- 1,t+4 t+-4*>- 4-; *-,>t9 *<* 1- 4+t +3-4-0.

T(e Inerne

h-4 9+> 1,,+>4t 4/+81t+4 * t14*8tt-0 +?- th- I4t-4-t t * 3+t-,t-0 /+8 >41>th+*-0 1,,-** =9 1 8-th+0 ,1-0-4,93t+4. E4,93t+4 * 1 t-,h4>- +/ ,+04 th- 4/+81t+4 =-4 *-4t >*4 140+8 81th-81t,1 <-9* *+ th1t +49 9+>140 th- =14<* *9*t-8* ,14 -109 >4*,18=- th- 4/+81t+4. Th-*- <-9* 1- -4-1t-0 -1,h t8- 9+> *4 4t+O44- B14<4 140 1- 0-*t+9-0 ;h-4 9+> *-**+4 * t-841t-0 (;h-4 9+> *4 +>t). Th-- * 1*+ 1 140+8 t+<-4-4-1t-0 ;h-4 *44 4 th1t 9+> =+;*- 8>*t 1;19* -t>4 t+ =- 1=- t+ t1< t+ +> *9*t-8.

Yor *o,)er

Y+> 1,,+>4t 0-t1* 1- 3+t-,t-0 =9 9+> ,>*t+8- 4>8=- 140 31**;+0. - -4,+>1- 9+> t+ ,h14- 9+> 31**;+0/->-4t9.

U!e! o ne +an;in"-

• Y+> ,14 -t 1 4/+81t+4 -104 th- ?1+>* 3+0>,t* 140 *-?,-* th1t 1- 1>4,h-0 =9 th- =14<.

• Y+> ; 1*+ =- *-4t th- SMS 1-t* 140 -&81 1-t* 1=+>t 149 3+0>,t + *-?,- th1t * 1>4,h-0 =9 th- =14<.

• A4+th- U*-* +/ 4-t =14<44,>0- th1t th-- 1- *+8- =14<* th1t ; =- 3+?04 9+> ;th th- /1,t9 +/

4t-1,t+4 =-t;--4 ,>*t+8-* 140 =14<.

• Y+> ,14 1*+ 319 1 9+> =* th+>h +44- =14<4. Y+> ,14 319 1 9+>* --,t,t9 =* t--3h+4- =* 140

+th- >tt9 3198-4t* th+>h +44- =14<4. Th-*- 1- *+8- +/ th- U*-* +/ 4-t =14<4.

• B14<* 1- 1-9 /+,>*4 +4 4,-1*4 th- U*-* +/ 4-t =14<4. B>t t * ?-9 *10 th1t +49 !$ 3-,-4t +/

3+3>1t+4 * >*4 4-t =14<4.

• Th* ,14 =- 0>- t+ th- 1,< +/ 4/+81t+4 18+4 3-+3-. F+ 8149 3-+3- th- U*-* +/ 4-t =14<41- 8t-0 t++0-4 /+ 1 ,h->- =++< + ,h-,<4 =114,-*.

• Th-- 1- ?-9 -** 3-+3- ;h+ 1- 1;1- +/ th- ?1+>* 4t-1,t?- *-?,-* th1t 1- 3+?0-0 =9 th- =14<*.

• A,,+04 t+ 1 *>?-9 0+4- =9 th- =14<* th-- * +49 "$ 3-,-4t +/ 3+3>1t+4 ;h,h 81<-* >*- +/ th- ?1+>*

4t-1,t?- *-?,-* 3+?0-0 =9 ?1+>* =14<*.

• Th+>h +44- =14<4 9+> ,14 ,h-,< 9+> =114,-* 140 *-- *t1t-8-4t. Y+> ,14 1*+ 4>- 1=+>t ?1+>* ,h->-

*t1t>*-* 140 1*+ 0+ 4>9 1=+>t th- ?1+>* /-0 0-3+*t 1,,+>4t*.



Y+> ,14 0+ 1 9+> *h+334 +44-. Y+> ,14 1*+ ,h-,< 9+> D&81t 1,,+>4t 140 319 9+>* ,-0t ,10 =* t++.

S-,>t9 D-?,-

Th- S-,>t9 D-?,- 3+t-,t* 9+> 4/+81t+4 140 t14*1,t+4* 4 P-*+41 -&B14<4 ;th t;+&/1,t+ A>th-4t,1t+4. Th**81 140 3+t1=- 0-?,- ,14 -4-1t- +4-&t8- S-,>t9 C+0-* /+ ?-/,1t+4 3>3+*-* ;h-4 9+> 3-/+8 th- 0-*41t-0t14*1,t+4*. th th- S-,>t9 D-?,- 9+> ,14 -4-1t- 1 +4-&t8- S-,>t9 C+0- 1* 1 *-,+40 ?-/,1t+4 ;h-4 3-/+84,-t14 P-*+41 -&B14<4 t14*1,t+4*.

h1t ,14 9+> 0+ ;th th- S-,>t9 D-?,-

• L+4 +4 t+ P-*+41 -&B14<4

• A,,+>4t T14*/-* t+ N+4&-*t--0 A,,+>4t*

• B P198-4t t+ -&M-,h14t*

• S-tt4 U3 D-,t D-=t A>th+*1t+4 t+ D-*41t-0 B-4-/,1-*

• U301t4 P-*+41 P1t,>1*

• A,t?1t4 M+=- P198-4t S-?,-

SMS N+t/,1t+4* T+ 8--t th- H+4 K+4 M+4-t19 A>th+t9 >0-4-* +4 4t-4-t =14<4 *-,>t9 9+> ; -,-?- 1 81401t+9 SMS4+t/,1t+4 ;h-4 9+> h1?- ,+83-t-0 th- /++;4 t14*1,t+4 4 P-*+41 -&B14<4:

• T14*/-* t+ 4+4&-*t--0 0&31t9 1,,+>4t*

• B 3198-4t t+ 319-- >40- 6-&8-,h14t* ,1t-+9

T+ ,+40>,t th- 1=+?- t14*1,t+4* 9+> 8>*t h1?- 9+> 8+=- 4>8=- -*t--0 4 +> -,+0. P-1*- 4+t- *>,h SMS8-**1- ; 4+t =- /+;10-0 -?-4 / 9+> h1?- *>=*,=-0 t+ 14 SMS F+;104 *-?,- 3+?0-0 =9 t--,+88>4,1t+4**-?,- 3+?0-* 4 H+4 K+4

S-,>- S-**+4 140 E4,93t+4

Y+> ; 4+t,- th- URL 100-** =-4* ;th 6htt3* ;h-4 9+> h1?- -*t1=*h-0 1 *-,>- *-**+4 ;th H14 S-4 P-*+41 -&B14<4. M+*t 0-*<t+3 =+;*-* ; 0*319 6HANG SENG BANK LTD -th- +4 th- URL 100-** =1 + 4-1 th- t+3 +/th- =+;*- t+ 40,1t- 9+> 1- 1,,-**4 -4>4- P-*+41 -&B14<4 *-?,-. O> P-*+41 -&B14<4 1*+ >*-* !"&=t S-,>- S+,<-t L19- (SSL) 14 4t-41t+419 10+3t-0 *t14010 t+ -4,93t 9+>

4/+81t+4 =-/+- t * *-4t /+8 9+> 0-?,- 140 +> *-?-. S>,h -4,93t+4 -4*>-* 4+ +4- -*- ,14 -10 9+> 4/+81t+40>4 t14*8**+4.



A>t+81t, T8-&+>t

I/ 1 *-**+4 * >41tt-40-0 @ 41,t?- /+ 1 ,-t14 3-+0 t ; =- t-841t-0 1>t+81t,19 t+ 3-?-4t>41>th+*-0 1,,-** t+ 9+> =14< 1,,+>4t.

CTS 2010

C(e>e Trn*aion S8!e, (CTS) + I81-&=1*-0 C-14 S9*t-8 (ICS) 4 I401 * 1 3+2-,t >40-t1<-4 =9 th-

R-*-?- B14< +/ I401 RBI /+ /1*t- ,-14 +/ ,h->-*.CTS * =1*,19 14 +44- 81-&=1*-0 ,h->- ,-14 *9*t-8;h-- ,h->- 81-* 140 M14-t, I4< Ch11,t- R-,+4t+4 (MICR) 01t1 1- ,13t>-0 1t th- ,+-,t4 =14< =14,h 140t14*8tt-0 --,t+4,19.

T>4,1t+4 8-14* *t+334 th- /+; +/ th- 3h9*,1 ,h->-* **>-0 =9 1 01;- t+ th- 01;-- =14,h. Th- 3h9*,14*t>8-4t * t>4,1t-0 1t *+8- 3+4t -4 +>t- t+ th- 01;-- =14,h 140 14 --,t+4, 81- +/ th- ,h->- * *-4t t+ th-01;-- =14,h 1+4 ;th th- --?14t 4/+81t+4 <- th- MICR /-0* 01t- +/ 3-*-4t1t+4 3-*-4t4 =14<* -t,.

Ch->-t>4,1t+4 ;+>0 -841t- th- 4--0 t+ 8+?- th- 3h9*,1 4*t>8-4t* 1,+** =14,h-* -,-3t 4 -,-3t+41,,>8*t14,-*. Th* ;+>0 -*>t 4 -//-,t?- -0>,t+4 4 th- t8- ->-0 /+ 3198-4t +/ ,h->-* th- 1**+,1t-0 ,+*t +/t14*t 140 0-19* 4 3+,-**4 -t,. th>* *3--04 >3 th- 3+,-** +/ ,+-,t+4 + -11t+4 +/ ,h->-*.

U!e! o ne +an;in"-

• Y+> ,14 -t 1 4/+81t+4 -104 th- ?1+>* 3+0>,t* 140 *-?,-* th1t 1- 1>4,h-0 =9 th- =14<.

• Y+> ; 1*+ =- *-4t th- SMS 1-t* 140 -&81 1-t* 1=+>t 149 3+0>,t + *-?,- th1t * 1>4,h-0 =9 th- =14<.

• A4+th- U*-* +/ 4-t =14<44,>0- th1t th-- 1- *+8- =14<* th1t ; =- 3+?04 9+> ;th th- /1,t9 +/

4t-1,t+4 =-t;--4 ,>*t+8-* 140 =14<.

• Y+> ,14 1*+ 319 1 9+> =* th+>h +44- =14<4. Y+> ,14 319 1 9+>* --,t,t9 =* t--3h+4- =* 140

+th- >tt9 3198-4t* th+>h +44- =14<4. Th-*- 1- *+8- +/ th- U*-* +/ 4-t =14<4.

• B14<* 1- 1-9 /+,>*4 +4 4,-1*4 th- U*-* +/ 4-t =14<4. B>t t * ?-9 *10 th1t +49 !$ 3-,-4t +/ 3+3>1t+4 * >*4 4-t =14<4.

• Th* ,14 =- 0>- t+ th- 1,< +/ 4/+81t+4 18+4 3-+3-. F+ 8149 3-+3- th- U*-* +/ 4-t =14<41- 8t-0 t+

+0-4 /+ 1 ,h->- =++< + ,h-,<4 =114,-*.

• Th-- 1- ?-9 -** 3-+3- ;h+ 1- 1;1- +/ th- ?1+>* 4t-1,t?- *-?,-* th1t 1- 3+?0-0 =9 th- =14<*.

• A,,+04 t+ 1 *>?-9 0+4- =9 th- =14<* th-- * +49 "$ 3-,-4t +/ 3+3>1t+4 ;h,h 81<-* >*- +/ th- ?1+>*

4t-1,t?- *-?,-* 3+?0-0 =9 ?1+>* =14<*.

• Th+>h +44- =14<4 9+> ,14 ,h-,< 9+> =114,-* 140 *-- *t1t-8-4t. Y+> ,14 1*+ 4>- 1=+>t ?1+>* ,h->-

*t1t>*-* 140 1*+ 0+ 4>9 1=+>t th- ?1+>* /-0 0-3+*t 1,,+>4t*.

Y+> ,14 0+ 1 9+> *h+334 +44-. Y+> ,14 1*+ ,h-,< 9+> D&81t 1,,+>4t 140 319 9+>* ,-0t ,10 =* t++



Conclusion

F+8 1 +/ th* ;- h1?- -14t th1t 4/+81t+4 t-,h4++9 h1* -83+;--0 ,>*t+8-* 140 =>*4-**-* ;th 4/+81t+4

4--0-0 t+ 81<- =-tt- 4?-*t8-4t 0-,*+4*. At th- *18- t8- t-,h4++9 * 1+;4 =14<* t+ +//- 4-; 3+0>,t* +3-1t-

8+- -//,-4t9 1*- 3+0>,t?t9 -3140 -+13h,19 140 ,+83-t- +=19. A 8+- -//,-4t 3+0>,t?- =14<4

40>*t9 * 3+?04 *-?,-* +/ -1t- >1t9 140 ?1>-.

E&=14<4 h1* =-,+8- 1 4-,-**19 *>??1 ;-13+4 140 * />4018-4t19 ,h144 th- =14<4 40>*t9 ;+0;0-. T+ 019

th- ,,< +/ th- 8+>*- +//-* ,>*t+8-* =14<4 *-?,-* 1t 1 8>,h +;- ,+*t 140 1*+ -83+;-* th-8 ;th >43-,-0-4t-0

/--0+8 4 ,h++*4 ?-40+* /+ th- /414,1 *-?,- 4--0*. N+ ,+>4t9 t+019 h1* 1 ,h+,- ;h-th- t+ 83-8-4t E&

=14<4 + 4+t ?-4 th- +=1 140 ,+83-tt?- 41t>- +/ th- -,+4+89. Th- 4?1*+4 +/ =14<4 =9 t-,h4++9 h1* ,-1t-0

14 4/+81t+4 1- 140 ,+88+0t1t+4 +/ =14<4 *-?,-*. B14<* h1?- ,+8- t+ -1- th1t *>??1 4 th- 4-; -&-,+4+89

0-3-40* +4 0-?-4 *+8- + 1 +/ th- =14<4 *-?,-* +4 th- I4t-4-t ;h- ,+4t4>4 t+ *>33+t th- t10t+41

4/1*t>,t>-.

Th- *- +/ E&=14<4 * -0-/44 =>*4-** -1t+4*h3* 140 th- 8+*t *>,,-**/> =14<* ; =- th+*- th1t ,14 t>9

*t-4th-4 th- -1t+4*h3 ;th th- ,>*t+8-*.

th+>t 149 0+>=t th- 4t-41t+41 *,+3- +/ E&=14<4 3+?0-* 4-; +;th 3-*3-,t?-* 140 I4t-4-t =>*4-** * 1 ,1t19*t

/+ 4-; t-,h4++-* 140 4-; =>*4-** 3+,-**-*. th 130 10?14,-* 4 t--,+88>4,1t+4 *9*t-8* 140 0t1 t-,h4++9

E&=14<4 h1* =-,+8- 1 *t1t-, ;-13+4 /+ =14<* t+ -814 3+/t1=-. It h1* =--4 t14*/+8-0 =-9+40 ;h1t 149+4- ,+>0

h1?- /+-*--4 "5 9-1* 1+.

T;+ 9-1* 1+ E&=14<4 ;1* 1 *t1t-, 10?14t1- 4+;1019* t * 1 =>*4-** -1t9 / 4+t 1 4-,-**t9. +0- /+--,t+4, =14<4 t+ ,+4t4>- t+ +; th- *-,>t9140 th- 3?1,9 1*3-,t* 4--0 t+ =- 83+?-0. th th- *-,>t9 140 3?1,9 **>-* -*+?-0 th- />t>- +/ --,t+4, =14<4 ,14 =- ?-9 3+*3-+>*. Th- />t>- +/ --,t+4, =14<4 ; =- 1 *9*t-8 ;h-- >*-* 1- 1=- t+ 4t-1,t ;th th- =14<* 6;+9&/-- 140 =14<* 1- +3-1t-0 >40- +4- ,+88+4 *tt1t

BIBLOGRAPHY



F414,1 8141-8-4t =9 MR.A1;1

A44>1 A>0t R-3+t +/ PANACHE GLOBAL

*0 ;;;.++-.,+.4*1 ;;;.8+4-9,+4t+.,+8*2 ;;;.*,=0.,+8

*3 ;;;.;<3-01.,+8*4 ;;;.3141,h-+=1,+4*>t14t*.,+8

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