INFORMATION AND TECHNOLOGY SERVICES

An Information and Technology Servicesguide for students

ITMATTERS

@KU_ServiceDeskFollow us on Twitter

Contents

01 Welcome 02 Help and Support03 Getting Started04 My Kingston Navigation05 IT Facilities – Desktop Computers06 IT Facilities – Laptop Loans07 IT Facilities – Printing08 Wi-Fi09 Email10 StudySpace 11 KU Service Store12 My Desktop Anywhere13 Saving your work14 KU mobile App15 Security

INFORMATION AND TECHNOLOGY SERVICES

Welcome – CIO Welcome

Hello and welcome to Kingston University on behalf of the Information and Technology Services team (I&TS).

IT is an important part of your University experience and this guide is intended to give you an overview of the services and support we can provide for you. We have and continue to make a significant investment in our infrastructure to provide you with the best possible experience. This includes extensive Wi-Fi provision, Office 365, and a range of software applications and support services to ensure any issues are dealt with efficiently and effectively.

In fact we have over 3,000 open access computers, available to everyone across 4 campuses each with its own ‘My Desktop Anywhere’, meaning you’ll be able to get virtual access to your desktop wherever, whenever. And, with the KU Navigator, you’ll be able to easily navigate your way around our online services and resources, to help make life at Kingston University as easy as possible for you.

We want your experience of using our IT services to be a positive one from the moment you arrive at Kingston University. For example, our flexible My Desktop Anywhere option enables you to access information for your coursework wherever you choose to study, including access to the LRCs extensive range of e-resources as well as course materials on our virtual learning environment, StudySpace. We’re here to help, so please don’t hesitate to contact us if we can be of any assistance, or look out for communications on My Kingston and Twitter.

And remember, more details are available on our website, where you’ll find this handbook along with a short video. Just keep an eye out for regular updates as we continue to enhance our services.

Simon Harrison

Chief Information Officer

01

Help and Support – Getting help

A wide variety of IT help can be found on the ‘My IT Support’ web pages.

IT Service Desk

The Service Desk offers help and support for any IT and Library related problems you may encounter throughout your time here. Support is available via the telephone, Monday to Friday between 08:00 and 18:30 by calling 020 8417 3355, or you can visit the IT Support Pages at www.kingston.ac.uk/information-and-technology-services/ for online help and advice, to request a service or to report a fault.

However if you are unable to login to the Service Desk Portal, please submit an online form at www.kingston.ac.uk/support/autoforms giving us as much detail as possible about the problems you are experiencing with your computer.

Follow the Service Desk on Twitter for regular IT service updates, news and support.

Opening Hours

Monday - Friday: 0800 - 1830

T: 020 8417 3355W: portal.kingston.ac.uk TW: @KU_ServiceDesk

IT Service Status

The status of the University’s IT Services, highlighting planned change and unplanned outages, services can be found on the main page of the Service Desk Portal in the ‘Notices’ section, on MyKingston, the KU Service Desk and Twitter page.

Laptop Information Points

We operate two ‘Laptop Information Points’. One in the Penrhyn Road LRC and the other at the Kingston Hill campus Business School, which provide information to help you get connected to Kingston University’s network and online systems.

02

Getting Started – Your Account and ID card

Your username

All students have a unique username which is printed on your Kingston University ID card.

Your password

As a new student you were sent a password before enrolment. You should change this password as soon as possible so that it is a password that you can remember.

You can change your password at: www.kingston.ac.uk/support/password_change.html

Use your username and password to:

• Log in to computers or Wi-Fi networks• Access your University email• Credit your print account• Print, copy and scan• Access our electronic resources and your library account

Your ID card is important

You should carry your Kingston University ID with you at all times. Your ID card is essential to:

• Borrow books in the Library, Learning Resources Centre (LRC)• Access the LRCs during night time opening• Take an exam• Access some rooms, labs and buildings• Print, copy and scan

How do I get an ID card?

As part of the enrolment process you should have been issued with an ID card. If for some reason you have not received an ID card, you can get one printed at any of the four campus LRCs. If you have lost or damaged your ID card, a replacement will cost £10.

03

My Kingston Navigation – KU Navigator

What is KU Navigator?

KU Navigator is a web-based tool designed to make navigating your way around Kingston University’s online services and resources easy. It provides a single point of access to absolutely everything the University offers online, including: My Campus Information about the KU Campus and surrounding areaMy Home Information about your Halls of Residence, and renting within KingstonMy Studies Academic, Study, IT and Library information to support your studiesMy Money Information on fees, funding and managing your moneyMy Career Development Information on jobs, and career or further study opportunitiesMy Passport to UK Study Information for International studentsMy Participation Information on opportunities to get involved and make the most of your time at Kingston UniversityMy University Information about Kingston UniversityMy Faculty Support Faculty specific facilities and informationMy Wellbeing Student Wellbeing is composed of three main areas: health and wellbeing, faith and spirituality, and sport and active lifestyles

Where can I find KU Navigator?

KU Navigator is accessible via the My Kingston home page; your default internet explorer home page. Simply click on the KU Navigator image for instant access. If you are off campus, go to go.kingston.ac.uk in order to access My Kingston direct.

Alternatively, KU Navigator can be accessed on any web browser by entering navigator.kingston.ac.uk into the search bar.

Note – You will need your KU username and password for access to some of the services within.

04

IT Facilities – Desktop Computers

There are over 3,000 computers spread across all 4 campuses at Kingston University. Open access computer areas are available to everybody at each of these campuses.

All the open-access computer areas have Windows. Many of these open access areas will also have Macs available. You will need your University username and password to log onto these computers.

In addition, each campus has a number of computer labs for you to use, some of which contain high end work solutions for specialist software.

There are also computer areas in each of the campus LRCs, accessible during LRC opening hours. Some of our computer rooms and LRCs are at times, open 24 hours a day. Your student ID card will give you access to these areas when the buildings are locked or during night hours.

To see the location of these areas you can either check the digital displays around campus or via the KU Navigator which can be accessed through My Kingston or at navigator.kingston.ac.uk

05

IT Facilities – Laptop Loans

A Student Laptop Loan service is available from both Penrhyn Road LRC and the Nightingale Centre.

During LRC opening hours, you can borrow the laptops for up to 4 hours at a time. During this time, you can take the laptop anywhere on campus, giving you the freedom to study wherever you choose.

For online access, connect to the University’s KU Wi-Fi network. Once connected, log into the ‘My Desktop Anywhere’ Service for virtual access to your KU desktop account (More information about ‘My Desktop Anywhere’ on page 12).

Further Information

For more information on the laptop loan service, go to mykingston.kingston.ac.uk/tools/Pages/Laptop-loans

06

IT Facilities – Printing

A secure, managed print service is provided for all students. There are over 100 Multi-Function Devices (MFDs) located across the University, which can print A4 and A3+.

There are also wide-format printers available for larger prints such as A0, A1 and A2. The devices will allow you the option to print in colour, copy or scan.

Can I print anywhere?

You can send documents to University Printers from any University computer (or device when using ‘My Desktop Anywhere’). The KU printer service uses follow me technology, meaning you can collect the print job at your convenience from any of the 100+ devices located across the University. The print job will remain in the print queue securely for 4 days.

To retrieve your print job, you can tap your ID card, or enter your login details manually, select the job you wish to ‘print’ and press ‘print’ or ‘cancel’.

How do I credit my account?

You can credit your print account with cash at the LRC print Pay Stations, or online via My Kingston > Tools > ePay Print. This credit can be used for printing and copying.

Further information

Instructions for printing, copying and scanning are provided at each device.

For information about the location of the devices, or for further details about the University print service go to

mykingston.kingston.ac.uk/mysupport/itsupport

07

Wi-Fi – Getting Connected

Wireless internet access is available at all University locations, which you can use if you have a wireless-enabled device. Kingston University offers two main Wi-Fi services; Connecting KU and Eduroam.

‘Connecting KU’ is the main University wireless network you should use while you’re on any of the main campuses. ‘eduroam’ is a federated roaming service, meaning not only can you access wireless using your Kingston account at the University, you can also use it at many other institutions around the world.

Wi-Fi is also available in halls of residence by connecting to the ‘KU Halls’ service.

Wired access is also available in all University residences. A network cable will be provided to each room at Halls of Residences.

How do I connect?

To connect to either ‘Connecting KU’ or ‘KU Halls you will need to use your University username. You will need to add ‘@kingston.ac.uk’ for eduroam (K*******@kingston.ac.uk)

For step-by-step joining instructions for popular devices go to

mykingston.kingston.ac.uk/mysupport/itsupport/Documents/connecting_KU_joining_instructions.pdf

08

Email – Getting Set Up

As a student you will have access to a University email service provided by Microsoft Office 365. This is an important tool for communicating with your lecturers, faculty staff, and peers.

It is important that you check your University email regularly as staff will use this to contact you with information essential to your course and Library & Learning Services will use this address to notify you of recalled loans or automatic renewals.

How do I connect?

To connect to your University email account, you will need to enter your KU username and password.

Like connecting to the Wi-Fi, remember you must include the @kingston.ac.uk extension to your username.

K*******@kingston.ac.uk

You can access your University email account on a PC or mobile device in a number of ways, including:

• Web: MyMail.kingston.ac.uk• And through the KU Mobile App

What are the benefits?

Your Kingston University Office 365 account comes with a number of perks to improve your experience, including:

• Free download of the latest full Microsoft Office suite for personal use on up to 5 devices (Microsoft Word, PowerPoint, Excel, Outlook, and OneNote.) and including 50GB mailbox storage.

09

Study Space – Getting Access

What is StudySpace?

StudySpace is a web-based learning management system and teaching tool which your lecturers and tutors will use to make teaching and learning resources available to you electronically. When you enroll on their course they will set you up to have access to the modules that you are taking part in.

How can I get access?

You can access StudySpace online via My Kingston, or directly, by enteringstudyspace.kingston.ac.uk into your web browser’s search bar.

At the login page simply enter your KU username and password.

Blackboard mobile app

The ‘Blackboard mobile Learn’ app offers easy access to StudySpace whilst on the move.

Download to your smartphone or tablet by following these instructions:

1. Search for ‘Blackboard Learn’ in your local app store, and install.

2. Once installed, enter ‘Kingston University’ in the ‘Search for Your School’ text box, then select.

3. Finally, enter your Kingston University Username and Password into the login box.

For more detailed instructions for downloading the app go to kingston.ac.uk/support/mobileapps

10

KU Service Store –

If you are working on a computer that doesn’t have the software you need, then you can request this through the KU Service store.

The KU Service store holds a wide range of software, services and applications to support the requirements of your course.

You will find the icon for the KU Service store, on your desktop.

Accessing Software Applications

11

My Desktop Anywhere – What’s this?

What is ‘My Desktop Anywhere’?

The 'My Desktop Anywhere' is a service that gives you access to the standard KU desktop account wherever or whenever you need it.

As a Kingston University student, you can enjoy ‘My Desktop Anywhere’ with just two things:

• A device (computer, laptop, smartphone or tablet), and

• An internet connection

What are the benefits of ‘My Desktop Anywhere’?

The service offers a number of benefits for your convenience, designed to enhance your student experience, such as:

• No need to rely on University computers – you can do everything from your device, get full access to your H: Drive, standard University software, and library e-resources

• Study where you want• Print on the move – connect to the KU printers wherever you are• Save money – access to all the applications needed to complete your course

How do I access ‘My Desktop Anywhere’?

You can access ‘My Desktop Anywhere’ using your device via:

Web (direct): mydesktop.kingston.ac.ukWeb MyKingston > Tools > MyDesktopAnywhere

12

Saving your work – The H: Drive

My H: Drive

The H: Drive is your personal file storage on the University’s central file space which can be used to store your files. The default storage space of your H: Drive is 15GB.

If you require additional storage for course-related material you can contact the IT Service Desk to request this. You will need to ask your module leader to justify your request.

How do I access my H: Drive?

The H: Drive is displayed as your ‘My Documents’ folder when logged into any University device, or when using the ‘My Desktop Anywhere’ service; the default save location is your H: Drive.

Although the H: Drive is only accessible on the University network, you can access it remotely via the ‘My Desktop Anywhere’ service which means it can be accessed anywhere.

Is my work secure on the H: Drive?

With the University’s H: Drive being backed up throughout the day, your files are secured against any disk failure or corruption that may occur. We understand that sometimes you can delete a file by accident and it is possible to restore your files to a previous version yourself.

Simply right click on the file or folder you need to restore and then click ‘Restore Previous Versions’. This will list all previous versions available to you.

All deleted files are also stored in a special recycle bin for 30 days which can be accessed by searching for ‘H Drive Recycle Bin’ from the Start Menu.

13

KU mobile App – Stay connected

Stay connected wherever you are bydownloading the free Kingston Universityapp to your device from your App store.

Why would I want the KUmobile App?

The app offers a range of useful services tokeep you up to date with University life, such as your timetables, library account, live KU bus information, emails, StudySpaceaccess, campus maps, people finder,Kingston University Student Union, and keyUniversity information.

How do I download the app?

To download the app to your tablet or smartphone, follow these instructions:

1. Search for ‘Kingston University’ in your local app store, then install.

2. Enter your Kingston University Username and Password into the login box when asked.

There is also a web app that provides the same functionality as the iOS and Android only apps on Windows Phone, BlackBerry devices and PCs.

Further Information

Visit kingston.ac.uk/support/mobileapps for more information.

14

Stay connected toKU on the go!

Security – Keep IT safe

Stay Safe Online

It is important that you take sensible precautions when working and engaging with others online.

The following tips should help to keep you safe:

1. Create and use a strong password and remember to change it regularly e.g. include capitals, numbers and letters.

2. Guard against viruses and malware – always be vigilant when opening email attachments and downloading files.

3. Keep your devices up-to-date, ensure that the latest patches are downloaded and applied.

4. Install anti-virus / malware software and keep these up-to-date.

5. Never reveal or share your passwords. Do not write them down unless absolutely necessary.

6. Lock your computer or completely log off whenever you leave your workstation; do not rely on the automatic screen lock.

7. Encrypt all sensitive data held on USB drives, CDs or laptops.

8. Immediately report lost or stolen items like laptops, mobiles, USB drives and ID cards through the KU Service Desk.

9. Secure your computer by configuring it to check automatically for software updates - especially up to date antivirus software.

Further Information

For more information about passwords or your account go to www.kingston.ac.uk/information-and-technology-services/password-support

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