Mobile Field Services App

Mobilize your field technicians to

reduce operating costs

and increase efficiency

63%of leading service organizations say that

investment in mobile is a key strategy for

improving field service performance

source: Aberdeen Group

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Why go mobile?

For field service teams

1. Increase the number of jobs completed each day

2. Improve the first-time fix rates

3. Reduce the downtime of customers

4. Reduce fuel costs

5. Improve forecasting and planning for service

demand

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Top Strategic Initiatives

Of best-in-class companies

1. Improve forecasting of and planning for future service

demand

2. Increase availability of service knowledge in order to

diagnose and resolve service issues more quickly

3. Invest in mobile tools to provide technicians with better

access to information in the field

4. Develop real-time visibility into field assets (i.e. people,

parts, vehicles)

5. Implement predictive/prescriptive analytics to enable

proactive service vs. reactive break/fix service

Source: Aberdeen Group, January 2014

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Field Services AppOverview

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Work orders for the day

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Inventory planning

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Complete Customer Details

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On-screen customer signature

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Customer Feedback Capture

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And much more…

• Day planning based on scheduled work orders

• Inventory checks to ensure all parts are available for planned

work orders

• Find field technicians free slots in order to schedule a new

customer installation work order

• Review customers’ service details and past purchases to

enable field technicians to offer new service upgrades

• Information on customers’ special requirements or home

configurations

• Customers are able to schedule installations for times they

know they’ll be available

• Customers can reschedule an intervention with a technician

on the spot

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Why deliver your Field Service

App with OutSystems?

Your

Requirements

UI and workflows tailored

to your specific business

processes and user needs.

Three weeks.

Done!

Your fully customized

Field Service App ready

in as little as three weeks.

Integrate

Easily

Pluggable to your data with

ready-to-use connectors

and templates.

Change and

Evolve Fast

Make and deploy changes

to the Field Service App

and workflows in minutes.

Secure and

Compliant

Runs within your IT

compliance and security

parameters, cloud or on-

premises

No

resources?

We’ll build it for you

with our expert global

services teams.

Learn more at:

http://www.outsystems.com/apps/field-services-app/