Field Service Manual

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FIELD SERVICE INDUSTRY STARTUP MANUAL 2010 COPYRIGHT@ 2010 - JOHN CARROLL ALL RIGHTS RESERVED. NO PORTIONS OF THIS PUBLICATION MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM OR MANNER WITHOUT EXPRESSED WRITTEN CONSENT FROM THE PUBLISHER, JOHN CARROLL. VIOLATORS WILL BE VIGOROUSLY PROSCECUTED UNDER THE FEDERAL DCMA DIGITAL MILLINEUM COPYRIGHT ACT.

Transcript of Field Service Manual

Page 1: Field Service Manual

FIELD SERVICE INDUSTRY

STARTUP MANUAL � 2010

COPYRIGHT@ 2010 - JOHN CARROLL ALL RIGHTS RESERVED.

NO PORTIONS OF THIS PUBLICATION MAY BE REPRODUCED OR TRANSMITTED IN

ANY FORM OR MANNER WITHOUT EXPRESSED WRITTEN CONSENT FROM THE

PUBLISHER, JOHN CARROLL. VIOLATORS WILL BE VIGOROUSLY PROSCECUTED

UNDER THE FEDERAL DCMA DIGITAL MILLINEUM COPYRIGHT ACT.

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INTRODUCTION

Thank you for purchasing my manual. It contains years of personal experience and valuable

resources. As you read this manual and learn more about this rapidly growing and little known

industry, you will soon realize what a genuine opportunity this really is. I have tried to make this

as simple as possible. Please study all of this information carefully, research the industry with the

provided links, and then contact ALL of the companies below as instructed. If you will put forth a

little effort and follow these steps, you should quickly be joining the hundreds of others I have

helped get started in the exciting new industry!

ABOUT THE �FIELD SERVICES� INDUSTRY�

Thanks to the Internet and 800 numbers, many loans, leases and insurance policies are now

processed online or over the phone. It is simply impossible for all of these companies to have

physical business locations in every town and city nationwide. Neither is it practical to fly their

employees all over the country to take a few needed photos and fill out the required forms to

complete these transactions. This has created an entirely new industry, called the �Field Services

Industry�.

These Banks, Loan and Leasing Companies regularly contract their work out to hundreds of

national and regional Field Service Companies. In turn, these Field Service Companies hire

independent contractors (you and I) to complete these assignments. In most cases, there is no

prior experience or special licensing required, and these companies will train you. They will also

provide all the necessary forms, along with the instructions and location of the property to be

inspected. As you will soon discover, there is an extreme shortage of field inspectors nationwide.

The time required to complete these inspections varies. It all depends on the type of inspection

that is being performed. It can range anywhere from 5 to 30 minutes per inspection. The purpose

of this manual is to show anyone with no prior experience and basic common sense how to earn a

great full or part-time income as a Field Inspector.

If you put forth the effort required, and follow all instructions given to you in this manual, you will

soon be part of an industry that most people don�t even realize exists. You'll have the freedom to

set your own hours, work when you want, and choose whom you want to work for. Imagine being

able to tell your friends that you are a �Field Representative� or �Field Inspector� for �Major

Corporations�! They probably won�t have a clue what it is, but it sure sounds impressive doesn�t it!

Most companies require photos to accompany their inspection reports. So, it is to your advantage

to own a decent digital camera (1 mega pixel or greater). As we move further into the internet

age, many companies prefer to have their contractors file their reports online through their home

computers. So, if you have a computer with internet access and a digital camera, the demand for

your services will greatly enhanced.

As you become more familiar and experienced the industry, many different types of inspections

will follow. You should be willing to accept new jobs as they come. However, only accept

assignments you are comfortable with. Gain as much experience as you possibly can. It'll all pay

off in the long run. The more companies you work for, the better your resume looks. The better

your resume looks, the more money you make. Remember, Rome was not built in a day. You must

have patience, diligence, and the ability to follow instructions to succeed in this industry. Stick with

it, and your services will soon be in high demand.

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STANDARD EQUIPMENT:

To be an effective Field Inspector you will at least need ACCESS to the following items:

1. Vehicle or transportation.

2. Digital camera (1 mega pixel or greater w/flash).

3. Computer with internet access.

4. Measuring tape or *surveyor's wheel.

5. Clip board.

6. A fax machine (optional - now under $100) and cell phone are also good investments and

faxed documents may be required occasionally by some companies. If you don�t currently

own a fax, you can go to Kinko�s, the UPS Store, Office Depot, Etc. to send faxes for a

small fee if necessary.

*A surveyor's wheel is a handy device (not required) to make property measurements when

inspecting a large area. Some inspectors use the "pace" method where you pace off the area foot

over foot.

TYPES OF INSPECTIONS:

There are several different types of inspections you should familiarize yourself with. In this ever

changing industry one must be able to adjust to change. The types of inspections varies and

changes often. Banks, Mortgage, Insurance, and Leasing companies all need someone to be their

eyes and ears in this industry.

Just look around you, for every house, business, car, or building that you see. Almost 90% of

them are financed, leased, or insured through a lending institution. These lending institutions have

an invested interest in these properties. They must keep up to date information on their interest.

Files are constantly being updated.

If you're reading this and own a home or have a car note, you can bet your bottom dollar that

your home or car has been photographed and a written report on the condition of your home or

car was forwarded to your finance or insurance company for future reference. Some insurance

companies will base your rates based on the information forwarded. If it had been reported that

you have a large tree in front of your house, I can almost guarantee you that your insurance rates

would be higher than that of your neighbor's who doesn't have a large tree in front. You will see

that tree as a beautiful addition to your cozy home�right? Well the insurance company will look at

it as a hazard. If there is a strong wind and that tree falls on the house and damages it, guess

who have to pay? You guessed it... THEY DO! So in turn, they will charge you more than the other

homes because the risk of damage is greater at the house with a tree in front than it is with a

house without.

It works the same with businesses. They have borrowed money to finance their venture. You

better believe that the lender is going to have someone out there every so often to report on the

condition of the physical appearance of the business inside and out. Are you starting to see the

potential here? Here are main types of inspections you will encounter as a field inspector.

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NOTE 1: Your ARE NOT REQUIRED to do any type inspections that you are not

comfortable with. You may wish to specialize in only certain types of inspections. IT IS

INTIRELY UP TO YOU. If you are uncomfortable being face to face with debtors, you

should avoid Delinquency Inspections (although they pay really well!). I have included

ALL of the types of inspections in this manual for those who may wish to pursue them.

Once again: It is up to you! You ARE NOT REQUIRED to do any type inspections that

you are not comfortable with!

Note 2: Inspection fees ARE negotiable, especially with today�s high gas prices. Most

of these companies realize this added expense and will work with you. Try to group as

many assignments together as possible for maximum profit.

DRIVE-BY INSPECTIONS:

To complete this type of inspection, all you do is drive-by a property, photograph it from your car,

make a visual inspection from your vehicle and report your findings back to the company. Pay

scale is $10.00 - $20.00 each Inspection. Only photograph from your car if you can get a CLEAR

picture without the interior or exterior of your car showing in the picture. If you have to exit your

vehicle to get a better picture and property assessment, then do so.

PHOTO INSPECTIONS:

This type of inspection only requires photographs and maybe a brief description of the property. A

completion date will also accompany the inspection. These inspections are simple and common.

Can you imagine yourself doing about 3 - 4 of these per hour? Companies usually pay anywhere

between $25.00 and $50.00. Be advised that depending on your time zone, the areas that you

cover may be getting darker earlier in the day as winter approaches. Some companies have a

certain time of day that they want the photos or interviews done. Some require you do it between

the hours of 5pm and 7pm. In some areas of the country it will be dark by then, and the ability to

take clear photos will be almost impossible. If you find yourself in that situation, before you even

go out on the inspection, notify the company's rep (which will be on your assignment sheet) and

tell him or her of your problem. If they want a photo in the daytime and interview in the evening,

make sure you get paid for the extra trip. If only a photo is required, then it can be taken any time

of day. Before accepting the assignment, be sure to identify what type of photos are acceptable

35mm or digital. A digital camera will allow you to preview the photo after you have taken it, to

insure that a clear picture was taken. Using a 35mm does not allow you that luxury, and you

should take more than one just in case (from different angles).

HOUSE INSPECTIONS:

Note: These types of home inspections ARE NOT �structural �inspections that require

special licensing in most states. These are simply �physical� inspections that DO NOT

require special licensing.

This type of inspection is normally required by mortgage lenders and banks. It is to ensure the

bank or mortgage company that the property is not vandalized and not abandoned. You see,

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banks loan the home owners lots of money for their homes and have a vital interest in its well

being. The banks will send out an inspector at least once a month to check on these properties.

Most of these properties are heading towards foreclosure or is in arrears in their payments. Always

check the instructions given on each inspection. It will inform you of the date that the inspection

needs to be completed, and the number of photos needed. Most of these inspections have a 5 - 10

day turnaround time. It is highly recommended that you try to complete your inspections ASAP.

You don't want to get back logged with to many inspections and not enough time to complete

them. Remember ORGANIZATION! You will only need to complete a simple report with no more

than 15 simple questions about the property and take a few photos. This should take you no more

than 5 minutes and it pays from $25.00 to $50.00. Prices vary from company to company. Some

will also include up to $5.00 per photo.

Can you count the amount of homes in your area? And if banks are constantly checking on the

condition of these properties on a monthly basis, do you see the potential of earning a great salary

in this little known industry. The real estate industry is booming and the more homes that are

being built, the more inspectors are needed. People are not able to keep up with their payments.

Which results in more work for you? See the big picture and capitalize on it! The demand is there,

the time is now!

PROPERTY INSPECTIONS:

This type of inspection is similar to the "house inspection". In property inspections you will be

required to indicate the square footage of the property, as well as reporting on the property's

condition. The questions on this type of inspection are usually longer than most. It deals with

hazardous conditions (if any exist), surrounding area, square footage, roof conditions, exterior

house condition, and photos. Insp. Pays $25 - $50.

Be advised that when you're taking photos get a clear angle of the property and try to focus on

the main components of the property. With a digital camera you can see the photo that you just

took. If the photo does not meet your expectations, you can delete it and take another.

Companies will not accept photos from a Polaroid. Only 35mm or digital cameras.

Also when photographing try not to have people in your photo. If someone is passing by, wait for

him or her to pass then shoot. If you're using a 35mm make sure when you develop your film to

get "double prints". The reason for this is you can file one with a copy of your report, and if you're

given the same assignment again, (which happens often in some cases) you'll already have a

photo to send. Same thing with a digital camera, when downloading your photos, save them to a

file and label it with the address that you inspected. If you should ever have to do a repeat

inspection, you will already have the photo in your file and can send it at a click of a mouse

REPEAT INSPECTIONS:

Repeat inspections are common in this industry, and could be a blessing in disguise if you're

fortunate enough to get them. There's nothing like repeated business. It's guaranteed income and

is routine. As mention earlier some Banks do certain properties on a monthly basis. If the property

is vacant you can use the same information from the first inspection for the repeated one, along

with your copy of your photo. Wow. You just made $50.00 and didn't go anywhere.

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MERCHANT SITE INSPECTIONS:

These inspections are for new businesses that are using credit card services. The financial

institution wants to have proof that the company that applied for a merchant account is indeed for

real. Some companies require you photo just the signage. The inspection forms vary from

company to company and the pay is usually around $25 - $50, and the inspection usually takes no

more than 5 minutes. Most people have to work an entire hour just to make that much. If you're

in a large city, how many new merchants do you think opens a new account on a weekly basis?

That's right. Hundreds! Most of them will have to be verified, and that's where you come in at. Do

you see the BIG PICTURE yet?

FLOOR PLAN AND INVENTORY INSPECTIONS:

These inspections require you to go to a store and check their inventory. The big department

stores that you buy your appliances in are such places where these inspections are done. You see

the store's appliances are "loaned" to them by the manufacturer. When the store sells an

appliance, then they pay the manufacturer. The manufacturer in turn has to make sure that the

amount of merchandise loaned is actually there and in good condition. You will receive a list of

goods with model and serial numbers. You will then go to your assigned location and check your

inventory list to the merchandise on hand. Always make sure that you physically see the

merchandise and numbers. If the person showing you around suggests that he or she read off the

numbers to you, kindly decline, they could be pulling one on you. If a piece of merchandise is

missing, then you are to contact the company immediately and tell them.

Sometimes stores have more than one location and move their merchandise from store to store. If

you're told that it's at another location, get all the information for that location. (Address, phone

number and contact person). You may have to go to the other location to verify its existence.

Don't worry; you'll be paid for the extra trip. When a piece of merchandise is missing, payment

from the store to the manufacturer for that piece should have taken place. In the event that

payment hasn't been received, the manufacturer may require you to receive the payment on their

behalf. These types of inspections can be applied to almost any business. This can include

supermarkets to toy stores, and even auto dealerships. It doesn't matter. Can you imagine how

many stores that you know need an inventory or floor plan inspection regularly? These inspections

sometimes pay by the unit (each piece inspected) or one price, usually around $75 - $100. "Rush"

inspections for floor plan will be even more. Some companies will pay you for travel time also, and

time spent at the sight. If you go in fully prepared and a game plan, you should be out in 20

minutes. Pay scales in some parts of the country may vary. It also depends on the company that

you work for. Some that has been in the industry longer than others can afford to pay more than

those that are smaller and just starting out. In the beginning I didn't turn down anything. I took

jobs that paid $10.00, $15.00. I wanted to get as much experience as I could, and I was doing at

least 3 - 4 every hour. That's still more than what most folks make in an hour.

INSURANCE LOSS INSPECTIONS:

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When someone suffers a loss due to flood, fire, or any other property damaging occurrence, and

before the bank or insurance company pays off any money. An inspection must occur. That's when

you come in. You will be given the address and phone number of the insured and you must

contact them to set up an appointment to inspect the property in question. After you set a date

and time, call the company and inform them of the arrangement. You will be required to take no

more than 8 photos of the damages. In most cases you will be paid roughly $5.00 per photo plus a

$25 - $50 inspection fee. You must indicate the damages in your report and mention the

percentage of the property that has the damage. Sometimes renovations have started already and

you need to report on how much progress has been made, and how long it will take to complete.

These types of inspections are normally completed no less than a week after receiving the

assignment. The insured is eager to get clearance so they can receive payment for their lost. Most

property owners have to come out of pocket, and get reimbursed when the inspection is

completed and the bank signs off on a payment to the insured.

INSURANCE INSPECTIONS:

Insurance companies need to know that the insured has no property hazards. Property hazards

increases the chances of someone getting hurt on the property. When someone gets hurt, the

insurance company has to pay. We all know that they like taking our money, but they don't like to

payout. Anyway, you will be the eyes and ears for the insurance company, should you be assigned

to an inspection. An inspection of the exterior of the property is all that's needed.

First knock on the property owner's door, and inform them that you would be doing an inspection

for the insurance company (state name of the insurance company) and if there are any locked

gates, they should be opened. You will need to access the back of the house for a rear photo. You

will look for anything abnormal. Like uneven sidewalks (where someone could trip and fall),

cracked steps, cracks in foundation or base of house. A measurement of the property in sq. ft. is

required, and photos. Insurance inspections should take no longer than 10 minutes. The pay is

usually $40 - $50. If you don't have a surveyor's wheel to measure the property, use the foot over

foot method to measure the property's measurements. You then time the length by the width to

get the total sq. ft. of the property. Example: If you measured a property and the length is 40 ft.

and width of the house is 20 ft. then 20x40=800 sq. ft.

COLLATERAL INSPECTIONS:

Collateral inspections are simple and quick. It's similar to a floor plan inspection. You'll be hired to

go and inspect some form of equipment for the company that's leasing it out to another. This

equipment can be computers, scanners, deli equipment, etc. The companies just want to know

that the equipment is there and is being used for the purpose that it was borrowed for. You must

also report on its condition. This particular inspection normally takes 5 minutes and pays $50+.

RUSH INSPECTIONS:

These inspections are like GOLD. If you can fit them into your schedule, by all means do so. They

usually need to be competed in 24 - 48 hours and the pay is almost double the normal pay. Rush

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inspections is the banks way of saying I need this information RIGHT NOW! They will pay you $50

in a blink of an eye and not think anything of it. In some cases the inspection was assigned to

another inspector and they failed to do it in a timely matter, and it was reassigned with a sense of

urgency.

NOTE: Only accept assignments that you know you can Complete. Failure to complete

them on time may result in contract termination.

There is always room for another Inspector that's hungry and willing to do what it takes. One

inspector's loss will be another's gain. In the event that you can not complete an assignment

contact the company immediately. Companies in the industry understand that every now and then

inspectors encounter problems and some inspections aren't completed. Their level of

understanding is moderate. It's like any other job. If you in call sick too many times, they'll part

ways with you. If you loose a contract with a company, you won't be able to use them as a

reference when you're ready to sign with another. The more companies that you do inspections

for, the more experience you'll have. The more experience you have, the more work you'll get.

The more work you get... the more $$$ you make. It's that simple!

Remember that THIS IS A BUSINESS. You must treat it as such. You're in control of your own

destiny. If you act in a professional manner while running your business, you'll reap the benefits.

There are a lot of companies looking for reliable inspectors. There are many inspectors that are

not taking their responsibilities seriously. They're in it to make a few bucks and split.

If you carefully follow all the instructions given to you in this manual, and use professionalism,

then the sky�s the limit. In my experience with "Rush Inspections" I made $400 in a single day. I

did a total of 8 rush inspections in a 4-hour period. Each inspection paid $50.00. At the time, I was

under contract with roughly 7 different Field Inspection Companies. For this particular company I

was just in their data base (which means that I was put on a waiting list for employment). You

never know when your number will come up. All know is that it takes no time at all. When I got

the call, I jumped at the chance. I knew that once I do this RUSH for them, (it's like pulling them

out of a rut) more work will follow. The companies look at it as you doing them a big favor and

they won't forget you when the next round of assignments comes to your area. You will be their

first option. To make a long story short, I made $400 that day and almost $800 per month since.

Just from that one company.

So, when you're instructed to apply or send your resume to a slew of companies, do not hesitate.

These companies are hiring all over the country and new ones are starting up everyday and need

inspectors in the field.

CONSTRUCTION SITE INSPECTIONS:

Believe it or not, leasing and insurance companies have an invested interest in construction sites.

Their money helps provide some of the equipment used at a site. Some of this equipment is

leased, borrowed, or rented. These companies need to know that their expensive equipment is in

good condition and most of all, that it is on the site. If a company hires you to do a construction

site inspection, be prepared to inspect any and all types of equipment, from jack hammers to

cranes.

My first construction site inspection was to go to the site and inspect a mobile trailer that was

leased to the site for office use. I know you've seen those long trailers that have a bath, bed, sink

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and office on these sites. Sometimes there's more than one. All had to do was take several

pictures of the trailer and report on its condition. I also had to verify the serial number on record

by locating it on the trailer (usually on the inside near the cabinetry). In some instances you are

required to contact the site and schedule a time and day to inspect the property. Other times you

can just go there without warning. These sites are used to inspectors coming in and out to inspect

equipment. So don't be scared going in. Just be polite and identify yourself as an inspector for...

(State the company that you're representing) and you're there to do an inspection. These

inspections pay anywhere between $50.00 and $150.00. It usually takes no more than 10 - 20

minutes (it depends on the amount of equipment that needs to be inspected). Most companies will

pay you for travel time and tolls.

OCCUPANCY INSPECTIONS:

Banks want to know if the person that they have on record is actually living at the property and

not leasing it to someone else. In this case, a photo of the residence and personal interview is

required. You just want to make sure that the person listed on your assignment sheet is the

person living there. You may be required to ask a few questions and report the answers back to

the bank. If there is no one home, a good way to tell if that person lives there is to check the

mailbox or intercom system and look for their name. Or you can ask a neighbor to verify the

person's residency. If the property is vacant, then mention that in your report. These types of

inspections pay between $25.00 and $40.00 each. In ALL the inspection reports that you fill out,

try to be as detailed as you can. The more information that you give to the bank; the better they

can access the information. When they constantly see a full and detailed report by your company,

you can rest assured that you'll be receiving more work from them. Keep in mind that there is no

set amount of assignments that you will receive from one company. It varies month to month.

Some months you will see a large volume of work, and others you won't. So it makes good

business sense to be contracted with as many companies as you can. When that is done, you will

see a steady stream of work.

COMMERCIAL INSPECTIONS:

These types of inspections include warehouses, office complexes, factories, healthcare facilities, or

any industrial sites. The company will require you to take up to 15 photos of the property (inside

and out). You will have to inspect the roof, basement, 10% of occupied rooms, and 10% of vacant

rooms. Elevators, stairways, and bathrooms are also included in your inspection. You will be given

a list of items to check, and you may have to collect a "rent roll" (it's a list of paying tenants).

When you're inspecting these properties look for anything that can be hazardous and put it in your

report. Note the condition of the roof and flooring. The exterior of the property must also be

inspected. This includes, sidewalks, docks, parking lots, and signage. The surrounding area must

also be reported on.

Again, make sure all photos are clear and take the amount of pictures that's listed in your

instructions. If you're instructed to take 10 photos, take 12. If you take less than 10, then you will

be instructed to go back and finish the job. Usually an appointment has to be made by you with

the contact person listed on your assignment sheet. That person will meet you and show you

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around the facility. When doing these inspections, pay close attention to the questions on your

form and answer them correctly. There is always a rep name and number at the top of your

assignment form. When you're at the site and don't know how to answer a question, call them.

They are there to help you. So, don't hesitate to call. Believe me when I tell you that your final

report will be checked with a fine tooth and comb. You really don't want them calling you back,

asking all sorts of questions about your report. Its better to be safe than sorry and you don't want

to loose this contract because it pays from $50 to $200. That's right for only 15 - 20 minutes work!

I live in FL and once I had a commercial inspection for condominiums. I thought that I had to

inspect 4 different 10 story buildings. Boy was I wrong. Each building had 6 different entrances (it

was huge) and each entrance counted as a building. So I was looking at 24 entrances x 50 (the

price paid for each bldg.) All the buildings were connected and were replicas of one another. I

took about 35 photos and spent nearly 2 1/2 hours at the property and made $1,200. I'm not

telling you these stories to gas you up. It really did happen, and it will happen to you too! Be

diligent and you will prosper. If you keep a positive perspective on the things that you do, positive

results will follow. It's all in your state of mind. It is obvious to me that you want to make changes

in your life, or you wouldn't have brought this manual. You are definitely moving in the right

direction. Just believe in yourself and don't be afraid to take chances.

DELINQUENCY INSPECTIONS:

Delinquency Inspections are not for the faint of heart. Although they pay well, they involve face-

to-face contact with individuals who are behind on their car, mortgage, lease or other payments.

They also have special rules you MUST abide when doing them.

REMEMBER, YOU ARE NOT REQUIRED TO DO DELINQUENCY, OR ANY OTHER TYPE OF

INSPECTIONS THAT YOU ARE UNCOMFORTABLE WITH!

Banks, insurance companies, and other lending institutions will hire a Field Inspection Service

company to send contractors (you) to do an inspection on the property that they have an interest

in. It can be a house, car, boat, or mobile home. The institutions want to know the condition of

the property that they have a vested interest in, and if a payment is overdue, they want to know

why? This type of inspection requires a face to face interview with the "buyer" (the person that

has possession of the property in question). This is called "direct contact". If direct contact is made

you are required to ask the buyer the reason for their inability to pay, and when do they expect to

send a payment. Update their phone numbers (both work and home), and if possible, put them on

the phone with one of the company's reps. In most cases, the buyer is late on a car or mortgage

payment.

In a situation where the buyer isn't home, usually a letter from the institution is given to you to

affix to the buyer's front door. This letter is to be inserted and sealed in a #10 envelope,

addressed to the buyer with the word confidential written on the envelope. Never enter the

buyer's home, or accept any type of payment. Children are off limits and should not be

interviewed. If they are 16 or older you may attempt to get a telephone number. Always be polite

and identify yourself when interviewing someone. Some companies require that you make an

attempt to contact two or three of the buyer's neighbors to verify that the buyer in fact lives at the

address given to you. Only one attempt to contact is needed

A photo of the residence (house, apt. building, or mobile home) or collateral (car, boat,

motorcycle, act.) is usually needed. The company will provide you with a report with basic

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questions concerning the inspection. Some sample questions are: a) Color of the property? b) How

many stories? c) Does it have a garage? d) Type of property (house, apt., high rise, ECT) e) Did

you make contact? f) With whom? g) Was the collateral there? This report is to be filled out fully

and accurately by the inspector. Failure to provide an accurate and detailed report may result in

non payment. Most companies have the ability for you to fill out your report online thru your home

computer. Your digital photos can also be attached and sent along with your report. The

advantage of having a computer with a digital camera is that your work is processed much faster,

which means you get paid a lot quicker. Imagine waiting a few days just to get your film

developed, and then mailing your reports and photos (another 3 to 4 days). The company may

instruct you to make your visits certain times of the day or evening, and after each visit you MUST

call the company's representative and report your findings. Delinquency inspections usually pay

between $20.00 and $30.00 including photos. Not bad for 5 to 10 minutes work. Imagine if you

did 3 - 4 every hour? Now imagine if you were doing these types of inspections for 5 different

companies? See the big picture? Remember your main objective is to make contact if possible. Do

not harass the buyer, that is not your job. You are there to collect information�period, not get in a

conflict. Try to put the buyer and company in contact with each other via cell phone.

Organization is the key to a successful inspection. You will normally have 2 to 3 days to complete

delinquency inspections. If you situate your work load properly, you can maximize your earning

potential. I can almost assure you will receive request to perform delinquency calls. It may seem

intimidating, but after doing a few, you'll find that this is the easiest money that you ever made. I

was a little apprehensive when I first started. A lot of the times the buyer is not home, and when

they are, they're not co-operative. You just give them the letter and keep it moving. If they refuse

to answer your questions, just indicate it in your report.

INSPECTOR'S CONDUCT CODE FOR DELINQUENCY INSPECTIONS:

THERE ARE FEDERAL REGULATIONS AND GUIDELINES THAT PERTAIN TO DEBT

COLLECTION THAT ANYONE DOING DELINQUENCY INSPECTIONS MUST ABIDE BY.

*DUE TO THE FACT THAT YOU MIGHT BE INTERVIEWING CUSTOMERS IN REFERENCE TO DEBT

COLLECTIONS. YOU ARE REQUIRED TO FOLLOW THESE INSTRUCTIONS.

Field Inspectors shall not: Use obscene or profane language, the natural consequence of which is

to abuse the debtor or threaten physical harm. (CC sect. 1788.10 (a) and portion of CC sec.1788.II

(a). Threaten legal action or any other action which cannot legally be taken or which is not

intended to be taken. (15 USC section 1692e (5). Contact before 8:00am or after 9:00pm in the

time zone of the receiving party: (1692c (a)(1). Call the debtor at his or her place of employment

if the debtor has instructed that such calls cease, or the debt collector has reason to believe that

the employer prohibits such calls. (15 USC Section 1692 (a) (3). DISCLOSE ANY Information

CONCERNING THE DEBT TO A THIRD PARTY OR REQUEST ANY INFORMATION OTHER THAN

LOCATION Information, EXCEPT AS FOLLOWED BY SECTION 805(b) of the FEDERAL FAIR DEBT

COLLECTION PRACTICES ACT (15 USC:SECT.1692b (1) (2). Contact a third party more than once,

except under the conditions provided by section 805(b) of the Federal Fair Debt Collection

Practices Act (15c USC Section 1692b (1) (2). Communicate with the debtor after it is known that

he or she is represented by an attorney, unless the attorney fails to respond within a reasonable

period of time (15 USC Sect. 1692 (b). Continue to communicate with a debtor after the debtor or

debtor s attorney has instructed that communications cease, except the debt collector may make

one final communication as specified by Sect.805(c) of the Federal Fair Debt Collection Practices

Act (15 USC Section 1692c (a) (2). Communicate with a debtor after he or she has disputed the

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debt and before written verification is provided to the debtor (15 USC Section 1692g (b).

Communicate with a debtor by postcard or use of any language or symbol on any communication

which the communication relates to the collection of a debt (15 USC sect. 1692f (7)(8) and CC

Sect. 1788. 12(d). Use of any false, unfair or misleading means, methods, or statements to collect

a debt (CCR Section 627.

STEP BY STEP INSTRUCTIONS FOR DELINQUENCY INPECTIONS:

Upon arrival to the given address - DESCRIBE THE PROPERTY IN DETAIL.

1. If Apartment Complex, get the name of the complex, telephone number and property's

manager's name.

2. If Single Family Residence, note the color, condition of the property. Note if the property has a

detached or attached carport or garage. Does a fence secure the property? 'Notate any "For Sale"

info.

3. If Mobile Home Park, get the name of the park, telephone number and property's manager's

name.

4. If Employment, notate the name of the business, hours of operation and obtain a telephone

number.

5. Always obtain a business card from all rental properties and attach it to the bottom of the Field

Visit Result. Ensure that the leasing agent or manager dates and signs the front of the card. .

Attempt Contact at the given Residential or Business Address

Step #1 - IF DIRECT CONTACT IS MADE WITH THE DEBTOR, CONDUCT A FACT-FINDING

INTERVIEW.

1. Request PAYMENT owed - collect check or money orders only made out directly to the lender.

NEVER Accept Cash. Contact lender and explain that pay was collected.

2. OBTAIN Home Telephone Number. If disconnected obtain alternate contact number.

3. OBTAIN Employment Information. Name of employer, telephone number, and hours worked.

4. OBTAIN Reason for Delinquency.

5. OBTAIN Promise To Pay.

6. Ask debtor to Contact the Lender in your presence.

7. If filed Bankruptcy, obtain case number, date filed, trustee, and attorney info.

8. Ask to Inspect the Collateral, note condition, tag number and mileage, if applicable.

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9. If already paid - obtain, check number, amount paid and date paid.

10. Hand the "Field Demand Letter" directly to the debtor explain contractual obligation and sense

of urgency to contact the lender.

Step #2 - If CONTACT IS MADE WITH SOMEONE OTHER THAN THE DEBTOR AT THE GIVEN

ADDRESS. (THIRD PARY CONTACT)

1. Verify that the debtor does reside or work at the given address.

2. OBTAIN and / or verify the home telephone number and employment information.

3. If address is verified, give the "Field Demand Letter" to 3rd party in a sealed envelope.

4. If unable to verify or refuse information, initiate contact with neighbors to verify address. .

5. Notate all information on any vehicles at the residential address, incl. make, model, and tag #.

6. NEVER divulge that you are there regarding a debt.

Step #3 - If NO ONE HOME OR NO ANSWER THEN PROCEED AS FOLLOWS:

1. Verify if address is occupied or vacant, (if vacant go to Step #4)

2. If occupied note any vehicles at the residential address, include make, model and tag #.

3. Attempt to find out when debtor( s) are usually home and employment info. 4. Leave the sealed

"Field Demand Letter" at the front door of the given address.

Step #4 - IF DEBTOR NO LONGER LIVES OR WORKS AT LISTED ADDRESS OR WORKPLACE 1.

Attempt to obtain debtors new address/employer from neighbors or co-workers. Leave business

cards with contact information

SUMMARY

All the various types of inspections that you've just read are basically the meat and potatoes of the

field inspection industry. There are more types which require additional training, and certifications.

Of all the types of inspections listed, which ones appeal to you the most? I hope you said ALL!

In the beginning take what you can get and get your foot in the door. After you begin to receive

assignments and get to know the routine, you'll be ready to take on other types of assignments.

Then soon you'll be able to pick what type of inspections that YOU want to do, and charge what

you want. Do yourself a favor, and re- read over the types of inspections in this manual? Then get

a calculator and seriously figure out how much money you think you can make in this industry.

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SETTING UP YOUR BUSINESS:

If establishing yourself as a business, you will receive a Tax ID number from the govt. for tax

purposes. This will be the number that you use when you fill out your tax forms. I highly

recommend that you establish yourself as a business. It's real simple and has a load of tax

advantages. When you set up a home business, you can deduct a lot of your everyday expenses.

For example, if you have a 2,000 sq. ft. home and 200 sq. ft. office, you could deduct 10 percent

of many expenses. Here are some of the most typical deductions:

A percentage of your rent if you rent or lease.

A percentage of your mortgage interest if you're buying a home

A percentage of real estate taxes and home owner association fees

Household supplies and cleaning services for the business portion of your home

Repair and maintenance of your home office

Utilities (electric, gas, water) attributable to the business use of your home

Trash collection

Furniture in your household that you convert for use in the home office

-Phone services, minus the base local service for the first line into your home (lines devoted to the

internet and faxing maybe entirely deductible)

-Business use of your automobile from the time you leave your door Any money that is used to

establish your business can be used as an expense deduction. Also any equipment that you need

to purchase to run your business (computer, fax Machine, cell phone, printer, ECT

Taking all the deductions you're eligible for can offset the higher cost of health insurance you have

to pay as a self-employed person. For more information, see IRS publication 587, Business Use of

Your Home. Or seek professional advice from your accountant.

In order to operate your work as a business, you must obtain a business certificate. There is a

small application fee to file for one. Go down to your county courthouse and you can file for one

there. You first will have to decide on what name you want to operate under. Once you decide on

a name, you must check their data base and make sure no one in your city has the same name.

There is a computer there, where you can enter your business name and if there are any

duplicates it'll show. Some people use their first and last name with the word enterprises on the

end. Once you pay your fee, your certificate is given to you on the spot. (Don't forget to save your

receipt for deductions)

You can also ask the clerk for a form to file for you Federal Tax ID number. Just fill out the form,

mail or fax it and your number will be mailed to you in about 3 - 4 weeks. You can then use that

number to open a business account at your local bank. Don't just open an account in ANY bank.

All banks have different business account fees. Shop around and pick the one with the best value

(no fees, free checking, etc.). You can use this account to deposit the checks that you would be

receiving from the various companies that you'll be working for.

*Please be advised that the companies will not be withholding taxes from your pay. You will be

responsible for your own taxes. Each company will be filing form 1099 with the IRS (this form

indicates how much money was paid out to you for that tax year). So save your stubs and when

Page 15: Field Service Manual

you file your taxes, report the right amount that you been paid for that year, because they already

know. Keeping accurate records is just part of running your own business. For further information

in dealing with your taxes consult your accountant or tax advisor. It is not mandatory that you

operate under a business name. Many inspectors operate independently. Keep in mind that if

you're not operating under a business name, you won't reap the benefits of having one. The

deductions that you can make will out weigh the money that you'll have to pay back, thus creating

a handsome return. Having your own company looks more professional and will attract more

business.

RESUMES (Note: Most applications are now taken online.):

You must prepare a resume for yourself. It is a necessity in this business. You will need many

copies to forward to all the various companies that appeal to you. Some companies have on-line

applications on their websites. In those cases fill them out online, and you may still forward your

resume by email or fax. Below you will find a sample for a �simple resume�. Just follow the format

and you should be good to go. If you don't have any experience, don't worry. On your resume

include on it the types of inspections that you're willing to do. You must prepare a list of zip codes

that you will be willing to cover, and include them in your resume. It would be wise to purchase a

map of your city with the zip codes listed on the areas that pertain to them. The larger your

coverage area, the more work you'll receive. Most companies assign work by zip codes. All your

contact information should be on it. Including an e-mail address (if you have one), and fax

number. You may be required to include your Social Security or Tax ID number (ONLY send your

social security number if requested by the company).

SIMPLE FIELD INSPECTOR RESUME:

RESUME

NAME:

COMPANY:

ADDRESS:

SS# (if required):

TAX ID (if required)#:

PHONE:

FAX: (if applicable)

EMAIL:

CELL:

BRIEFLY DESCRIBE THE TYPES OF INSPECTIONS THAT YOU ARE FAMILIAR WITH, AND ARE

WILLING TO PERFORM (LIST AS MANY AS YOU CAN FROM THE MANUAL). MAKE A LIST OF ZIP

CODES IN YOUR AREA THAT YOU'RE WILLING TO COVER.

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* Be sure to send this to ALL of the companies in the manual.

MARKETING TECHNIQUES:

IN ADDITION TO ONLINE REGISTRATION, FAXING OR EMAILING YOUR RESUME TO ALL OF THE

COMPANIES IN THIS MANUAL, I WILL GO OVER SEVERAL DIFFERENT IDEAS AND MARKETING

TECHHNIQUES THAT I USED TO GET STARTED IN THE FIELD SERVICES INDUSTRY.

LETS TALK ABOUT ADVERTISING YOUR BUSINESS.

FIRST YOU SHOULD STUDY EVERYTHING ON THE WEBSITE (SOFI) WWW.SOFI-USA.COM. THIS

IS RICHARD LAW�S WEBSITE. HE IS A LEADER IN THE INDUSTRY. THIS WEBSITE IS A GREAT

SOURCE OF INFORMATION. RICHARD ALSO PUBLISHES THE �NATIONAL FIELD SERVICE

DIRECTORY�, WHICH NOW LISTS ALMOST 2000 FIELD SERVICE COMPANIES (NATIONAL AND

REGIONAL) WHERE YOU CAN SEND YOUR RESUME AND GET WORK.

ALSO, ALWAYS KEEP AN ACCURATE E-MAIL LIST. BELIEVE ME IT WILL COME IN VERY USEFUL IN

THE NEAR FUTURE. ALWAYS ASK FOR AND TRY TO OBTAIN EVERY EMAIL

ADDRESS THAT YOU POSSIBLY CAN GET FROM ALL FIELD SERVICE COMPANIES. I WILL TALK

ABOUT WHAT TO DO WITH THESE LATER ON IN THIS SECTION.

STARTING OUT, I THINK YOU SHOULD DO ANY INSPECTION THAT IS OFFERED TO YOU (ONLY

IF YOU ARE COMFORTABLE WITH THEM).

GO TO THE WEB SITES WE HAVE LISTED, JUST TAKE YOUR TIME AND GET FAMILIAR WITH THE

FIELD INSPECTION COMPANIES AND WHAT TYPE OF INSPECTION EACH COMPANY OFFERS.

THEN YOU CAN FILL OUT THIER ONLINE REGISTRATION OR EMAIL/FAX YOUR RESUME TO EACH

COMPANY AND START MAKING MONEY IN AS LITTLE AS 10 DAYS. (SOME AREAS MAY VARY).

THIS IS A GROWING BUSINESS AND ALL FINANCIAL AND INSURANCE COMPANIES NEED THIS

SERVICE. THEY SIMPLY CAN'T AFFORD �COMPANY REPS� IN EVERY AREA OF THE COUNTRY TO

DO THIS WORK.

STEPS TO SUCCESS:

1. DECIDE ON WHETHER YOU'RE GOING TO OPERATE AS A BUSINESS OR INDEPENDENT. IF

BUSINESS THEN GO THROUGH THE PROPER ACTIONS LISTED IN THIS MANUAL. YOU CAN

START OUT AS AN INDEPENDENT AND THEN CONVERT TO A BUSINESS ALSO.

2. CREATE A RESUME INDICATING THE TYPES OF INSPECTIONS THAT YOU'RE FAMILIAR WITH

AND ALL YOU'RE CONTACT INFORMATION AND THE ZIP CODES THAT YOU'RE

WILLING TO COVER.

3. GET ACCESS TO A COMPUTER AND VISIT THE WEBSITES IN THIS MANUAL. MAKE NOTES.

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4. FAMILARIZE YOURSELF WITH ALL THE SAMPLE FORMS AND TYPES OF INSPECTIONS IN THIS

MANUAL.

5. PURCHASE THE DIRECTORY (ONLY IF NEEDED � GREAT SOURCE FOR REGIONAL

COMPANIES).

6. MAKE A LIST OF All THE COMPANIES IN YOUR AREA THAT YOU WISH TO CONTACT.

7. APPLY ONLINE, FAX OR EMAIL ALL OF THE COMPANIES LISTED IN THIS MANUAL, AND ALSO

ANY NEW COMPANIES YOU CAN FIND ONLINE YOUR RESUME INFORMING THEM OF YOUR

AVAILABILITY. GET CONTACT NAMES AND DEVELOP WORKING RELATIONSHIPS WITH YOUR

COMPANIES

8. AFTER 2 - 3 DAYS MAKE SOME FOLLOW UP EMAILS. YOU MUST BE PERSISTANT.

9. RE-VISIT WWW.FIELDINSPECTOR.COM FOR NEW JOB UPDATES. DO THIS ONCE A WEEK.

10. MASTER THE MANUAL. RESEARCH THE INDUSTRY AND COMPANIES. CONTACT ALL OF THE

COMPANIES IN MY MANUAL!

COMPANY RESOURCES:

This manual contains a directory with over 100 reputable �National� Field Service Companies who

regularly hire new contractors. This list is constantly updated and you should contact ALL of these

companies before spending any money on the larger directory described in the next paragraph.

There is a National Field Service Directory that you can purchase. In it you will find hundreds

REGIONAL and NATIONWIDE Field Service Companies that ARE willing to hire you. You'll be

amazed at how many of these companies exist in your area. It includes the companies along with

a brief description of the type of inspections they perform. Don�t just go through the directory and

pick the companies that are in your area, if you live in AL, a company that advertises as �national�

in NY may need your services. You can either call them or fax them your resume. The publisher of

the directory is named Richard Law and he can be reached at 1-888-529-7424. He can also give

you some insight on the industry. When you order the directory, you or your company is then

listed and other companies will contact you. (I do not profit in any way from the sale of Mr. Law�s

directory).

Also, you can always use your internet search engine to find work. There are hundreds of

companies out there waiting for your call. Just type in "Field Inspections" or "Field Inspection

companies" or even "Field Service Companies". You'll be surprised to see the amount of companies

that are looking for inspectors (contractors).

LOCAL OPPORTUNITIES:

Familiarize yourself with the manual and all the different types of inspections in

it. Once established and experienced, you can also contact local banking, loan, insurance,

mortgage, leasing, advertising and real estate companies in your area. Also, contact these type

institutions in surrounding cities. Let them know that you can save them the time and expense of

sending their own personnel all the way to your town.

Page 18: Field Service Manual

***Practice what you're going to say before you call, so you can sound like you know what you're

talking about.

If you will capitalize on all of the information and resources in this manual, you should be working

in weeks. As with everything, it truly depends on YOUR effort and desire. If you're just going to

make a few phone calls and wait for something to happen then don't expect much. But if you're

diligent, and put forth an hones effort, you WILL succeed in this industry.

NATIONAL FIELD SERVICE COMPANY DIRECTORY (Please report any dead links to me at [email protected])

Advanced Field Services Reporting, 25531 Commerce Centre Drive, #110, Lake Forest, CA,

92630, 949-597-9021, 800-548-0220, Fax 619-563-2450, John Helwich - President or Lee Metcalf,

www.afsweb.com, Nationwide

Advanced Mortage Solutions Inc., 1521 Alton Road, #113, Miami Beach, FL, 33139 800-347-

2656, Fax 800-347-2666, www.advancedms.com, Nationwide

Allcoast Financial Services LLC, 4222 Trinity Mills Road, #290, Dallas, TX, 75283, 800-818-

4989, 927-818-7771, Fax 972-818-2822, www.allcoastfinancial.com , Nationwide

America Risk Control P.O. Box 10670, St. Petersburg, FL 33733 727-321-6336, 800-346-3392,

Fax 727-323-8562, www.americanriskcontrol.com, Nationwide

Americas Infomart, Inc. P.O. BOX 63, Allen, TX, 75103, 972-429-5706, 972-429-1585,

www.americasinfomart.com, Nationwide

Asset Disposition Management 75 Kneelland St., 2nd Floor, Boston, MA, 02111-1901, 617-

357-7449, 800-357-7449, Fax 617-422-0475, www.admreo.com Nationwide

CLEAR CAPITAL 10875 Pioneer Trial, Second Floor, Truckee, CA, 96161, 530-582-5011, Fax 530-

582-9941, www.clearcapital.com, Nationwide

COLLATERAL SPECIALISTS, INC. 250 Bel Marin Keys, Suite G-2, Novato, CA, 94949, 415-883-

5700, 800-252-1057, Fax 415-883-5795, www.CSINA.com, Nationwide,

Countywide Field Services, 301 E. Vanderbilt Way Suite 350, San Bernardino, CA, 92408, 909-

890-2223, 888-554-4690, Fax 909-890-1913, www.cwfieldservices.com , Nationwide

Carco Group, INC. 17 Flowerfield Industrial Park, St. James, NY, 11780, 631-862-9300 (ext.

348), Fax 631-979-2851, www.carcogroup.com, Nationwide

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Certified Home Services, LLC. 5318 Avenue N, Brooklyn, New York, NY, 11234, 718-859-1800,

Fax 718-859-7200, www.usecertified.com, Nationwide

Denali Ventures, INC. 7125 W. Jefferson Ave., #300, Lakewood, CO, 80235, 877-290-5590,

303-716-5150 Fax 303-849-0185, www.denaliventures.com, Nationwide

Diversified Marketing, INC. ,413 High Street Suite 300, Bridgeport, West Virginia, WV, 26330

304-842-2946, 800-842-2947 Fax 304-842-5826, www.dmiauctions.com, Nationwide

Douglas Guardian Services, 1880 S. Diary Ashford #220, Houston, TX, 77077, 800-255-0552,

281-531-0500, Fax 800-529-7530, www.douglasguardian.com, Nationwide

Fidelity National Field Services, 220- E. Morris Avenue Suite 400, Salt Lake City, UT, 84115-

3283, 801-461-8252, 800-700-1701, Fax 801-461-8222, www.fndfs.com, Nationwide

Fidelity National Services, INC. 30825 Aurora Road #360, Solon, Ohio, OH, 44139-2733, 440-

424-0058, 800-767-8674, Fax 440-424-0073, www.fndfs.com, Nationwide

Field Asset Services, Inc. 9205 Stallion Drive E- 125, Austin TX, 78751, 512-467-1537, 800-

468-1743, ,512-473-5257, Fax 512-467-1794 www.fieldassets.com, Nationwide

Field Services, Inc. PO BOX 212, Holly Springs, GA, 30142, 800-864-0523, Fax 800-655-5055,

Bill Billingsley at 800-432-1289, www.fieldservices.com, Nationwide

Financial Field Services, Inc. ,1907 Carquinez Way, Crockett, CA,94525 510-787-7200, 510-

787-7201, Robert or Mary Holtan, www.financialfieldservices.net , Nationwide

First American Field Services, 45240 Buisness Cuort, Sterling, VA, 20166, 703-742-8200, 800-

873-4532, www.firstam.com , Nationwide

Five Brothers Mortage, 14156 E. Eleven Mile Road, Warren ,MI, 48089, 586-772-7600, Fax 586-

772-3660, www.fivebrms.com Nationwide

Guardian Portfolio Services, 9011 Park Blvd #207, Seminole, FL, 33777, 727-578-6161, Fax

727-398-0668, www.guardianps.com, Nationwide

Integrated Mortage Solutions,16225 Park Ten Place #105, Houston, TX, 77084, 281-717-0033

Fax 281-717-0041, www.imstoday.com, Nationwide

Landsafe Inspection Services, 6400 Legacy Drive, PTX-29, Plano, TX, 75024, 800-645-1713,

972-608-2368, Fax 800-645-1662, www.landsafe.com, Nationwide

Langer and Associates, 2915 Providence Road, Charlotte, NC, 28211, 704-365-0635, Fax 704-

365-1662, www.auditinspect.com, Nationwide

Market Intelligence 105 South Street, Hopkinton MA, 01748, 800-577-6602, 508-497-6200, Fax

508-497-1640, www.mivalue.com, Nationwide

McDargh Real Estate Services, Inc. 10006 N. Dale Mabry Highway, Suite 204, Tampa, FL,

33618, 813-264-0323, Fax 813-968-6756, www.mcdarghconsulting.com, Nationwide

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Mortgage Contracting Services, Inc. 1501 S. Church Street Second Floor, Tampa FL, 33629,

813-874-2177, Fax 813-875-9382, www.mcsnow.com, Nationwide

Mortgage Information Services 4877 Galaxy Parkway, #1, Cleveland Ohio, 44128, 813-910-

4647 Fax 888-901-4648, www.mtginfo.com, Nationwide

Mortgage Specialist, Inc. 5705 Rufe Snow Suite 120, Fort Worth, TX, 76180 800-346-2432,

817-423-0000 Fax 817-423-1100, www.msi-nfs.com, Nationwide

MortgageNotary.com 557 Noremac Avenue, Deltona, FL, 32738, 386-775-2414, 407-688-0149,

407-970-4600, Fax 386-845-9231, www.mortgagenotary.com, Nationwide

Mortgagramp P.O. BOX 2430, Salt Lake City, ,UT,8411-2430, 801-461-0055, 800-742-2185, Fax

801-461-0533, www.mortgageramp.com Nationwide

Mueller Services Inc. 2350 North Forest Road #5a, Getzville, NY, 14068, 800-875-8339-ext 264,

Fax 800-588-9866, www.mueller-inc.com, Nationwide

NAPA Realty Service, Inc. P.O. BOX 280, Hicksville, NY, 11802-0280, 516-822-5211, 800-775-

5211, Fax 516-822-5216, www.mueller-inc.com, Nationwide

National Creditors Connections, Inc. 14 Orchard Road #200, Lake Forest, CA, 92630, 800-

300-0743, 949-461-7554 Fax 800-711-6346, www.nationalcreditors.com , Nationwide

National Field Representatives P.O. BOX 1480, Claremont, NH, 03743, 603-535-1000, Fax

941-355-9263, www.nationalfieldreps.com, Nationwide

National Field Representatives, Inc 1439 Tallevast Road, Sarasota, FL, 34243, 877-997-2900,

Fax 941-355-9263, www.nationalfieldreps.com, Nationwide

National Foreclosure Services, 595 Franklin Road, ,Marietta, GA, 30067, 770-321-1350, Fax

770-321-1277, www.nfsreo.com, Nationwide

National Real Estate Information 290 Billmar Drive, Pittsburg, PA, 15205, 800-401-4420, 414-

875-4137, www.nreis.com, Nationwide

National Risk Services, Inc. 6170 Central Avenue #100, St. Petersburg, FL, 33707, 800-779-

6663 ex 221, Fax 727-456-0356, www.nrs.cc Nationwide

National Vendors Managment Services 9273 Corporate Circle, Manassas, VA, 20110, 703-

530-7060, 703-530-9507, Fax 540-242-3395, www.nvms.com, Nationwide

New South Mortgage Services, 1919 Augusta Hwy, Lexington, SC, 29072, 803-808-2299, 803-

808-2253, Fax 803-808-3207, [email protected], Nationwide

Norwood Consulting Group, Inc. 2345 Serenity Lane, Heath, TX, 75032-1943, 972-772-2605,

Fax 972-772-3105, www.norwoodconsulting.com Nationwide

Pacific Field Service, Inc. 222 W. Lockeford St. #9, Lodi, FL,95240, 800-514-7668, 209-334-

5234, Fax 209-334-5236, www.pacfield.com, Nationwide

Page 21: Field Service Manual

Parsons Brinckerhoff, 465 Spring Park Place, Herndon, VA, 20170, 703-736-3807, 888-240-

6868, www.pbinspections.com, Nationwide

Pro-Teck Services, Ltd. 411 Waltham, Waltham, MA,02254-0230, 800-886-4949, 781-899-

4949, Fax 781-891-3553, www.pro-teck.com, Nationwide

Professional Inspections Services, P.O. Box 11848, Albuquerque, NM, 87192, 800-748-3995,

505-291-0542, Fax 800-748-3364, www.pisinc.com, Nationwide

Property Resources Network, Inc. 407-A Traffic Way, Arroyo Grande, CA, 93420, 805-481-

6000, 800-676-1422, Fax 805-481-6234, www.prn-inc.com, Nationwide

QuantumFacs, Inc. 1299 Portland Avenue Suite 3, Rochester, NY, 14621, 716-467-6690, Fax

716-467-4846, www.qfacs.com, Nationwide

Quiktrak, Inc. 5005 SW Meadows Road #400, Lake Oswego, OR, 97035, 800-927-8725, 503-

691-0979, Fax 800-998-4142, www.quiktrak.com, Nationwide

Reliance Field Services 8900 Coral Way, #210, Miami, FL, 33165, 305-554-0434, 888-301-

0434, Fax 304-554-1460, www.reliancefieldservices.com, Nationwide

REO Allegiance, Inc. 111 Linnet Street, Bayonne, NJ, 07002, 888-727-6303, Fax 201-823-8493,

www.reoallegiance.com/, Nationwide

REO Nationwide 23 Corporate Plaza Suite 180, Newport Beach, CA, 92663, 949-760-5000, 800-

546-6002, Fax 949-719-3728, www.reonationwide.com, Nationwide

Research Data Unlimited West Elm Office Commons, Suite 103, Rocky Hill, CT, 06067, 203-

257-9908, 800-394-9908, Fax 860-257-9296, www.rducorp.com, Nationwide

Seer Insurance Inspections, Inc. P.O. Box 6977, Aiken, SC, 29804, 803-642-7978, Fax 803-

642-3573, www.seerinspections.com, Nationwide

Site Inspections, LLC P.O. BOX 921626, ,Norcross, GA, 30092 770-409-1880 Fax 770-409-

1828, www.siteinspections.com, Nationwide

Spectrum Field Services, Inc. 220 East Morris Avenue #400, Salt Lake City, Utah, UT, 84115,

800-700-1701, 801-461-8252, Fax 801-461-8252, www.spectrumfsi.com, Nationwide

Sprint Mortgage Services, Inc. P.O. BOX 2669, Chino, CA, 91708-2669, 909-464-1101, 800-

452-1881, Fax 909-464-0607, www.4smsi.com, Nationwide

Technical Insurance Services P.O. BOX 127, Jefferson, New York, NY, 12748, 800-557-1147

Fax 845-482-4772, www.tisinspects.com, Nationwide

The Kinnamon Group, Inc. 1320 Race Street, 3rd Floor, Philadelphia, PA, 19107, 215-564-

3344, Fax 215-564-9404, www.kinnamon.com, Nationwide

Triad Financial Services, Inc. 4336 Pablo Oaks Court, Jacksonville, FL, 32224, 800-522-2013,

www.triadfs.com, Nationwide

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Trinity Inspections Services, Inc. 15303 N. Dallas PKWY, #510, Addison, TX, 75001, 888-

573-8029 Fax 888-573-8031, www.trinityinspection.com, Nationwide

Turner Of The Century Ten State Street, Windsor, VT, 05089, 802-674-5338, Fax 802-674-

6848, www.turnerofthecentury.com, Nationwide

Upcon Property Services, Inc. 527 Old Northwest Highway #220, Barrington, IL, 60010, 847-

670-1595, 847-305-4200, Fax 847-670-4904, www.upconservices.com, Nationwide

USA Inspections 7900 Limonite Avenue, #G 266, Riverside, CA, 92509, 909-639-0273, Fax 909-

639-0273, www.usainspection.com , Nationwide

NEW ADDITIONS (National & Regional Companies) *Please report any dead links to [email protected]

Advanced Mortgage Solutions - US-wide providing property preservation, inspections, insurance

claims/repairs, appraisals, title work and sales.

Allcoast Financial Services - US-wide - providing complete and comprehensive property

preservation and REO repair services.

America's InfoMart, Inc. - US-wide - providing inspections, BPO's, appraisals, evictions, mobile

notary signings, property preservation. Complete services listed.

Ann Michaels and Associates - US-wide - mystery shopping, integrity shops, sales training for

small, mid-sized and large customers.

AppIntell Inc. - US-wide - providing risk management information and data analysis solutions and

tools to the lending industry.

ASD America, Inc. - US-wide - offers complete property management, including inspections,

preservation and protection, marketing and sales of REO properties.

Asset One Marketing Group - US-wide - asset management and disposition firm offering

specialized services to financial institutions, financial services companies and mortgage servicers.

Batchelor Pacific Services - Hawaii - statewide residential and commercial mortgage field services.

Berger Enterprises, LLC - Wisconsin - full-spectrum inspection agency serving insurance companies

and financial institutions.

Big Apple Inspections - New York - offering residential, commercial, insurance and HUD REAC

inspections in New York Metropolitan and Long Island areas.

BPO Central - Illinois - provides BPO's; REO sales and management; property preservation

services. Zip code listing on site.

Page 23: Field Service Manual

Buczek Inc. - Western New York - Serving HUD, VA, banking institutions, Real Estate firms,

apartment owners and other servicing companies.

C & A Preservation, Inc. - California - preservation service since 1993 including re-keys, lawn cuts ,

boarding , pool draining , rehab , debris removal and on site inspections of all kinds.

Cavanaugh & Company, LLC - Connecticut - offers property inspections, preservation, REO

management and notary services.

A City Suburban Service, Inc. - Illinois - Chicago areas - property inspection, evictions and

preservation services - including debris removal, board-ups, painting services. Roll-off container

rental in Chicago and the 6 collar counties around it.

Classic Mortgage Services - Oklahoma - property preservation and inspection services since 1989.

Clear Capital - US-wide - providing real estate valuation and due diligence services; BPOs, AVMs,

AVM hybrids, and property inspections.

Collateral Specialists - US-wide - commercial site inspections.

Collateral Verifications Inc. - US-wide - provider of aircraft appraisals and on site asset inspection

services for all industries.

Countrywide Field Services Corporation - US-wide - providing inspections, evictions, securing, and

property preservation.

CPM Services USA, Inc. - New York state - inspections, property preservation, lawn maintenance,

board-ups, evictions, demolition and extermination services.

Cyprexx Services - Southern US - Debris removal. Also provides discount flooring and appliances

for foreclosure properties.

Denali Ventures, Inc. - US-wide - providing services for REO properties.

DigiLink Inspections, Inc. - San Bernadino California and surrounding area offers complete services

for residential and commercial properties.

Direct Contact USA, Inc. - Las Vegas and Southern Nevada - collection operations, process service,

private investigator, notary public, loan document signing services, delinquent account interview,

property preservation services. Some fees listed.

Douglas-Guardian Services - US-wide - provides lenders with collateral verification and inspection

services.

Eagle Inspection Services, Inc. - Mid-west tri-state coverage for lender servicing related needs.

Eagle Inspections of Michigan - Michigan - providing property preservation and field inspections.

Site includes service area map.

Page 24: Field Service Manual

Fast Snap - Your Online Photographer - California - offers photos of homes, offices, stores,

apartment buildings, factories, bridges, roads, intersections and more.

FCI - US-wide - offering lenders or servicers outsourcing for debt preservation, collection, and

default processes.

Fidelity National Field Services, Inc. - US-wide - property preservation, inspections, title services

since 1968.

Fidelity National Financial - US-wide - offers property inspections, preservation services, and title

insurance services.

Field Asset Services, Inc. - US-wide - a full service preservation company providing eviction

assistance and REO maintenance.

Field Services, Inc. - US-wide - manufactured housing field service inspections and winterization.

Skip tracing services also provided.

First American Field Services - US-wide - property inspection and preservation services for the

mortgage industry.

First Preston - US-wide - portfolio marketing, management and sales for institutional investors,

mortgage banking firms, government agencies and other clients.

Five Brothers Mortgage Company Services and Securing - US-wide - inspections, evictions and

property preservation.

Flamingo Net - Southeast Florida - provides inspection services and inspector training manual.

Goodman Dean Corporate Real Estate Services - US-wide - complete asset management services.

GS Property Management & Home Improvements, LLC - North and central New Jersey - offering

inspections, maintenance, and home improvement services to residential, real estate, banking,

mortgage, and foreclosure industries.

Guardian Portfolio Services, Inc - St. Petersburg, FL - field verification and collection services.

The Hauser Group - US-wide - mystery shopping, mail tracking, telemarketing phone monitoring,

product comparison.

His Will Property Services Inc. - Northeast US tri-state property preservation and management

firm. Management solutions for residential and commercial properties.

Holmes Property Service - Tennessee and North Georgia - property inspections, insurance loss

drafts and commercial inspections.

I.C.O.M. Enterprises - NE, MO, KS - Property inspections, preservation, securing, winterization,

insurance loss drafts, debris removal.

Page 25: Field Service Manual

Imagine Service Group, Inc. - Florida - Statewide inspections and preservation services including

lock changes, winterization, lawn care, eviction assistance and minor/major rehab.

Ingeprom, Inc. - Puerto Rico - Integrating project management, property management and field

maintenance services.

InspectNet - US-wide - construction & real estate risk management services.

Jarrett West Asset Management - Arizona - provides property inspections to property and causality

insurance companies; evictions, property preservation and inspections to the mortgage banking

community.

Jerry R Devorss & Associates - Massachusetts - property inspection services including merchant

site and insurance loss drafts.

JR Services, LLC - Ohio - complete services for delinquent to foreclosed asset. Also offers training

course and business consulting for new start-ups.

Keystone Asset Management - US-wide - REO Management includes occupancy status, cash for

keys programs, evictions, securing and re-keying, moving, property storage, BPO's and Appraisals.

Kinnamon Group, Inc. - US-wide - REO servicer providing inspections, collections, property

preservation, asset management, rehab and liquidation.

Landmark Contractor Services, Inc. - Ohio statewide - full service property preservation company,

lock changes, winterization, eviction services, and board-ups. US-wide - property preservation

billing services for contractors.

Landsafe, Inc. - US-wide - providing a variety of inspections for buyers, sellers, realtors and

mortgage bankers.

Lenders Asset Management Corp. - US-wide - foreclosure and asset management including

evictions and property preservation of single and multi-family residences, land, and commercial

properties.

Lenders Financial Services - US-wide - asset management and disposition, BPOs, fee appraisals,

title services, and pre-sales/loss mitigation, property inspections and preservation services.

Lighthouse Real Estate Solutions - US-wide - REO disposition, property preservation and inspection

services.

M & M Mortgage Services - US-wide - field inspections and property preservation for the mortgage

industry.

Mackay Group, Inc. - New York state - provides default management services for lenders.

Maryland Real Estate Services, Inc. - Maryland, Delaware and District of Columbia - providing

property inspections and preservation, specializing in evictions.

McDaniel Contracting Inc - Atlanta Georgia area - offering services to real estate agents and

mortgage brokers who specialize in REO, distressed and foreclosed properties.

Page 26: Field Service Manual

McDargh Real Estate Services - US-wide - commercial property inspections, site reports, real

estate due diligence, and mortgage field services.

Michaelson, Connor & Boul - US-wide - services include but are not limited to BPO, REO marketing

and disposition, appraisals, property management and inspections.

Millennium Services - US-wide including Puerto Rico, Guam & the Virgin Islands - provides

inspection and property preservation services.

Montella REO Pros, Inc. - New Jersey, New York, Pennsylvania and Michigan - inspections and

property preservation for foreclosed and REO property.

Mortgage Contracting Services - US-wide - property inspection and preservation services.

Mortgage Information Services - US-wide - offers title searches, appraisals and loan closing

services.

Mortgage Specialist Inc - US-wide - offering delinquency interviews, property inspections and

property preservation services.

MortgageRamp - US-wide - underwriting, inspections, and due diligence for the commercial

property lending industry.

MTB Group - US-wide - real estate inspections and property assessments including HUD PASS and

REAC inspections.

National Association of Mortgage Field Services - US-wide - not for profit organization of field

service companies.

National Creditors Connection - US-wide - field services for the lending industry.

National Field Representatives, Inc. - US-wide - provides inspections, property preservation,

evictions, cash for keys, and other field services .

National Foreclosure Services - US-wide - foreclosure services including evictions, cash-for-keys,

property preservation, and appraisals.

National REO Services, Inc. - US-wide - REO services including inspections, securing, preservation,

repair services, BPO's, and appraisals.

National Vendor Management Services - US-wide - providing commercial and residential property

inspection services to the mortgage and insurance industries.

Nationwide Appraisal Services - US-wide - appraisal and title management company providing

valuation, REO, title, settlement, title insurance and escrow services.

NewRep.com - US-wide - pay for listing directory of companies providing property inspection and

preservation services, broker price opinions, or general contractor services.

Page 27: Field Service Manual

Nicholson Group - Georgia and central Florida property preservation services. Also offers network

security for corporate, automotive, education, and government markets.

North Carolina Property Preservation - Offers inspections and property preservation including

eviction assistance and janitorial services.

Northern New England Field Services - Inspects real estate and vehicle inventory. Also offers

property assessments and property preservation services.

One West Realty Group, LLC - Missouri - St. Louis and Kansas City Metro areas - offers REO sales,

asset management, residential and commercial services.

Organization of Real Estate Professionals - Errors & Omissions insurance for home inspectors,

appraisers, mortgage field services and other real estate professionals.

Outsource Field Services - McHenry, Lake, Boone, Winnebago and Stephensen Counties in Illinois -

services include Notary, mobile Notary, and property inspection reports and interviews.

Pacific Field Service, Inc. - US-wide - offering commercial and residential property inspections.

Partners-N-Real Estate, LLC - Michigan - asset management including property preservation

services.

PB Inspections - US-wide - FEMA and residential insurance inspections.

PCI-West Property Preservation - Utah and Idaho - providing preservation and inspection services.

PLM Lender Services, Inc. - California and Nevada - full service outsourcing. BPO, re-key, and

evictions.

Premier Field Services, LLC - Northeast Ohio clean-outs, lawn services and inspections.

Professional Field Services, Inc. - Ohio Statewide - Inspections, loss draft, securing, winterization,

boarding, debris removal, eviction assistance.

Property Protection Services - Northeast Ohio - providing inspection and preservation services.

Fees and scheduling listed.

Pro-teck - US-wide - providing real estate and insurance appraisal services.

Quality Assurance Consultants - US-wide - mystery shopping and cost controls.

Quick Silver Messenger Service - California - process serving, delinquency interviews, bankruptcy,

foreclosure, insurance loss, merchant site inspections.

Ralph Cabal Inspection Services - Miami, FL - providing residential and commercial field services.

Real Estate Owned Management, Inc. - Provides delinquency interviews, property inspections,

repairs, and other inspection-related services in the United States, US Virgin Islands, and Puerto

Rico.

Page 28: Field Service Manual

Real Estate Services Group - Southern California - mortgage field services and commercial

property inspection.

Reliance Field Services - Inspections, preservation, insurance loss, vehicle inspections, eviction

assistance. United States.

REM Corporation - US-wide - BPO's, appraisals, market evaluations, portfolio evaluations, title

searches, and REO sales.

REO Allegiance Inc. - US-wide - eviction moving & storage, debris removal, property preservation,

winterization.

REO Express - Florida and New York - licensed real estate broker providing BPOs, inspections &

property preservations.

Reo Illinois - Illinois - offering REO disposition, liquidation, foreclosure services, management and

marketing, inspections, valuations, and property preservation services.

REO Maintenance - Michigan state wide preservation services.

REO Nationwide - US-wide - provideing default management, loss mitigation and liquidation of

REO properties.

REO Network - US-wide - pay for listing directory of REO foreclosure brokers, vendors, attorneys,

and service companies.

REO Servicing - Pennsylvania - servicing the greater Pittsburgh area with property preservation

and REO management.

Research Data Unlimited Corp. - US-wide - offering inspection services for both the mortgage and

insurance industries.

Safeguard Properties, Inc. - US-wide, providing inspections, preservation and construction repair

for foreclosed and REO property.

Sam's Maintenance Services - Ohio - offers property preservation and inspections; on-line ordering

and zip-code listing provided.

Service Link, LP - US-wide - provider of closing, title and appraisal services.

24 Seven Services - Midwest MI - services include inspections, property preservation, repairs, mold

abatement, and carpet cleaning.

Snow Company - US-wide - inspection services for lender, realtor, or insurer.

Society of Field Inspectors - US-wide - offers industry newsletter, networking, directory services.

Society of Independent Representatives (S.I.R.s) - US-wide - not for profit association for

independent representatives that perform field services. Offers free listings in their on-line

directory.

Page 29: Field Service Manual

Source One Services - US-wide - real estate valuation services, BPO's and appraisals.

Sprint Mortgage Services - US-wide - default interviews, occupancy status, insurance loss draft,

commercial inspections, BPO and appraisals, property preservation, evictions.

Superior Home Services - US-wide - hazard insurance recovery and repair of damaged properties

in the foreclosure and conveyance process.

Texas Home Solutions - Houston, Texas - offering property preservation and repair services in all

trades and disciplines.

Turn of the Century - US, Canada, and UK - providing a wide range of field services.

Tustin & Company, Inc. - 21 states of US - offering property preservation services.

U. S. Property & Appraisal Services Corp. - US-wide - offering appraisals, preservation services,

flood zone certification, radon and termite inspections.

United Property Services, Inc. - Pennsylvania - repair and preservation services. On-line bid

requests and sub-contractor applications.

Upper Chesapeake Property Services, Inc. - Baltimore, Maryland - providing home and property

inspections and appraisal services.

Virginia Contracting Services - Virginia and Maryland - property preservation, eviction assistance,

lock changes and minor rehab.

Western Territory Inc. - Denver Colorado to Wyoming - offering property inspection services for

mortgage and insurance purposes.

W-M Group, Inc. - US-wide - REO services including BPO's, valuations, cash-for-keys, evictions and

management, occupancy verification, property preservation and sales.

WolfPac Property Services, Inc. - New Hampshire and parts of Maine - property preservation and

management including evictions.

Wolverine Real Estate Services - US-wide - provider of property inspection and preservation

services, and rehab.

Wood's Property Services - Pennsylvania, Delaware, and Maryland - offers care and maintenance

of vacant homes.

Yahoo Groups - Property Preservation - US-wide - networking and leads for those offering and

hiring property preservation companies.

York-Jersey Underwriters, Inc. - US-wide - providing liability and E&O Insurance for the mortgage

field service industry.

Page 30: Field Service Manual

GLOSSARY OF TERMS:

The following are terms with definitions that are most common in the inspection process.

American Colonial: An architectural style originating out of the Colonial period. Design is

characterized by 2-story frame homes, shuttered homes, and tall columns supported porticos.

Apartment: A housekeeping unit located in a building which includes other such units. Most units

are tenant occupied.

Atrium: A rectangular shaped open patio around which the � house is built.

Attic: The accessible space between roof rafters and ceiling joists.

Awning Window: A window that is hinged at the top and opens by swinging the bottom of the

window.

Balcony: A balustrade or railed elevated platform projecting from the wall of a building which is

usually cantilevered or supported by columns. Baluster A vertical member supporting a handrail.

Balustrade: A railing which support? a continuous stair or handrail.

Basement (unfinished): A basement with concrete floor, masonry walls that are unfinished, and

exposed joists.

Basement (finished): A basement with floor, walls, and ceiling covered with some type of interior

finish. Mostly an open area used as a recreation or playroom.

Basic Living Area: The portions of a house which are finished inside for living quarters.

Bay Window: An alcove of a room projecting from. an outside wall and having its own windows

and foundation. Oriel window is a similar structure but supported on projecting corbels.

Bidet: A bathroom fixture of French origin used to bathe the genitals.

Bi-Level: foyer Two full floors of living area with the entrance at grade between the lower level,

usually four feet below grade, and the upper level, four feet above. grade. This is also called a

"raised ranch" or "split level".

Breezeway: A connecting structure between a dwelling and a garage or carport.

Butterfly Roof: A roof design in which each half of the roof slopes down toward the center forming

a valley instead of a ridge.

Cantilever: A structural member projecting horizontally well beyond its vertical support.

Carport: A structure having a floor, roof, and at least one wall attached to the dwelling. The roof

may be supported on other sides by posts, ornamental masonry, etc.

Page 31: Field Service Manual

Casement Windows: A window sash that is anchored on the side and swings open on the opposite

side.

Chair rail: An interior molding applied along the wall of a room to prevent the chair from marring

the wall.

Crawl Space: A 2' to 4' high space under a home on a foundation. The space provides access to

plumbing, electrical, and heating

lines.

Chandelier: A hanging light fixture usually of cut crystal.

Clerestory Window (vaulted): A window near the ceiling for light; usually in or high Composition

Shingle ceiling rooms.

Roof: This is the most common roofing material used in the U.S. In addition to composition

shingles, composition roofing can also be applied in wide lapped bands.

Facade: The main or front elevation of a building.

Fascia: The wood member used for the outer face of a box cornice where it is nailed to the ends

of the rafters.

Flagstone: This is a flat natural looking stone. It is used as a veneer on buildings and fireplace

facings. Thicker stones are used as walks and flooring.

Flat: A house divided into more than one complete living unit with each unit occupying one floor.

Formica Rigid: Plastic based material usually glued down as countertop material for kitchens and

bathrooms.

Foyer: An entrance hallway or vestibule. French Traditional: The hip-roof is a distinguishing

characteristic of the French home. Shuttered casement windows, brick quoins at the

comers, double front doors with raise panels, massive chimneys, and cupolas are other features of

this style.

Furring: The strips of wood or metal applied to a wall or other surface to make it level to form an

airspace, or to provide fastening surface for a finish covering.

Gable: The triangular end of the house formed by the roof slopes at the peak.

Spanish Style: The traditional flat buff adobe walls with flat roofs and exposed rafter tails with

some of the charm reproduced with this style. Arched window heads, flared chimneys, grilled

windows, massive paneled doors, covered porches, and private courtyards

are other features.

Stack: A vertical waste or vent pipe.

Stoop: Small slab just outside entry door. It may be partially covered by roof overhang, but has no

separate roof of it �s own.

Story: A full floor of living area all on one level.

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Stucco: A cement plaster used as an exterior wall surface finish. Usually applied over a metal or

wood lath base, but can be applied directly to the exterior wall of a masonry structure.

Swing Windows: Windows that swing open as opposed to fixed or double hung windows.

Tar and Gravel Roof: This type of roof us usually found on contemporary houses. Tar and gravel

over felt is also used on dwellings with low pitched roofs usually in houses less than forty years

old.

Terrazzo: A floor produced by embedding small chips of marble or colored stone in concrete and

then the surface is grounded and polished.

Thermo-Pane: Doubled paned window glass used for its Insulating qualities.

Tile Roof: It consists of individual rounded clay tiles, usually red in color, placed overlapping on a

pitched roof The tile is commonly known as "mission tile".

Townhouse: A townhouse is a multi-story structure which is usually two or three stories in height

but is not limited to that

ABBREVIATIONS YOU SHOULD KNOW:

1L One Level Building

1 ½ One and One Half Level (dormers)

2L Two levels

1G One Car Garage (2 car would be �2G� and so on..)

A/C Air Conditioning

B Basement

BIG Built-In Garage (garage with living space)

Bi-Level Bi-level (steps up to main level from front door)

CP Carport

D Deck

EP Enclosed Porch

FP Fire Place

IG In-ground Pool

OP Open Porch

SLOPE Home Built On Incline

FORMS:

*The following forms are included in the �forms.zip� that you downloaded with this manual.

Please use these to familiarize yourself with the information you�ll be expected to obtain with each

type of inspection. Each company will provide you with their own forms (either online or printed),

even though the required information for each type of inspection is generally the same.

DRIVE-BY INSPECTION REPORT FORM

PROPERTY INSPECTION REPORT FORM

Page 33: Field Service Manual

FIELD VISIT WORKSHEET

VEHICLE INSPECTION REPORT FORM

CLIENT ASSIGNMENT FORM

[SS-4] IRS EMPLOYER ID NUMBER FORM

[FORM 30] FANNIE MAE PROPEERTY INSPECTION FORM

U.S. HUD COMPLIANCE INSPECTION REPORT

[2075] FANNIE MAE UNDERWRITER PROPERTY INSPECTION REPORT

[1093] FANNIE MAE MAINTENANCE AND REPAIR WORK AUTHORIZATION

[1200] FANNIE MAE HOMESTYLE CHANGE ORDER REQUEST

[176] FANNIE MAE REPORT OF HAZARD INSURANCE LOSS

COUNTRYWIDE FIELD SERVICES CO. FORMS:

NEW CONTRACTOR APPLICATION

INSPECTION FORM

COMPLETION REPORT: PROPERTY PRESERVATION

In closing,

I truly hope that you will take advantage of the hard-earned information contained in this manual.

There are many opportunities in the rapidly expanding and wide open Field Service Industry. I

have provided you with the tools you need to succeed. It�s up to you to provide the drive and

initiative.

All the best!

John Carroll