Increasing charity income with personalised digital campaigns
Fidelity charity digital 2015
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Transcript of Fidelity charity digital 2015
OUR STORYFounded in 1996 in the US,
Fidelity Payments entered the UK market in 2011 and after a strong start within the niche corporate
clients sector we decided to review our service and improve
our offering to charities.
WHO WE AREWe are a leading payment processor in the USA, Canada and the UK, offering tailored solutions to clients such as Greyhound, Shell and Samsung.
Providing payment solutions since 1996 The Fidelity Payment Group processes $25 billion in the US
and Canada with a further £1+ billion worth of card transactions in the UK each year and growing. Our level of service is to a global standard with experts
in all areas of the organisation especially the Not For Profit sector. By accessing charity specific initiatives,
charities can do more with their money. Through transparency and ethical pricing optimisation we can help
charities help others.
OUR CORE PRINCIPLES
• Education
• Transparency
• Service
• Innovation
OUR PROMISEFidelity Payment make a commitment to the Not
for Profit Sector to continuously offer transparency on rates, educating charities on understanding
the service and keep the sector at the forefront of technological payment solutions.
We believe charities should be paying less and the money saved should go to those who need it the
most. Behind the scenes we have been negotiating and securing various initiatives which are
favourable to the charity sector, building strategic partnerships in order to deliver on price
and educate those in the charity sector on best financial practise which is something
we feel UK banks haven’t done.
INNOVATIONAiming to be at the forefront of technology and
innovation, Fidelity Payment wants to help charities reach the same level of technology solutions. With a wide range of top of the range mobile terminals charities could take donations via card payments
inside the shop or on the road!
FideliPay is an online gateway which allows charities to receive donations through online payments by
merging your website with this ecommerce solution, Fidelipay will allow charities to accept and
monitor payment transactions.
EDUCATIONIrrespective of the cause we believe the charity sector adds value to communities across the world. Fidelity Payments have signed up to all UK charity initiatives including VISA and MasterCard schemes for charities
in order to provide the lowest rates. A Charity Account Manager will analyse your transactions and provide informed advice on which of these initiatives would
benefit you more.
We always aim to keep you one step ahead of the game, through updates on industry news relevant
to you guiding you into making the best decisions for your charity. We try to
decipher the industry and technological jargon and speak plain English to you.
SERVICEFidelity prides itself on offering
top quality service which is why we have a 97% client retention rate. Our Charity Account Manager is available 24/7 in order to provide you with a
more personable experience. Our UK based Customer Service Team aims
to answer 90% of calls within 5 seconds.
TRANSPARENCYThrough our strategic partnerships we are able to offer exclusive rates
to registered charities. The rates are unique to the sector and cannot be found anywhere else in the market.
Through these schemes, Fidelity Payment gives a helping hand to charities by lowering rates and delivering transparent pricing.
DYNAMIC CURRENCY
CONVERSIONGlobalisation has increased
multicurrency spend. Dynamic Currency Conversion enables
charities to process multicurrency donations in house and benefit
from the margin usually taken by a foreign issuing bank.
SEAMLESS TRANSITION
Your Charity Account Manager will have a transition schedule in place in order to minimise disruption and we guarantee no
downtime. We have a long and established relationship with all POS providers with
the aim to seamlessly integrate all systems. Our relationship with Ingenico makes any hardware upgrade easy and full training
provided at no extra cost.
BUILDING LONG LASTING PERSONAL RELATIONSHIPS
Our Charity Relationship Managers offer a wealth of experience across industries, many experts in their field have the ability to
understand your whole financial situation and card processing requirements.
Quarterly meetings are scheduled in order to both assess how our solutions are working for you and update you on any present
and future market changes that will directly influence your company. We relish the opportunity to become a key contributor
to your business’ continued success.
NEXT DAY CHARITY FUNDING
Speed is everything in a fast paced industry. Our next day
Charity Funding is the solution, a key advantage for a
Charity account.
PARTNERSHIPS MAKES US STRONGER
FIRST DATAWe have a working relationship with
First Data, who provide our card processing infrastructure. They are a global leader in electronic
transaction and payment services processing, with 28,000 employees and a presence in over 66 countries and territories worldwide, including
offices in 35 countries across the EMEA (Europe Middle East
& Africa) region.
ALLIED IRISH BANK MERCHANT
SERVICES (AIBMS)AIB Merchant Services operates on First
Data infrastructure with a European portfolio of 35,000 merchants. We have
teamed up with AIB in an exclusive deal to take advantage of the new Cross Border Acquiring (CBA) rates to help merchants
take maximum advantage of the recent EU ruling which began in January 2015.
State of the art Mobile
technology provides charities
that work in the field the ability
to take payments via cards.
So whether its door to door
fundraising or street corner
fundraising this option allows
charities to access those donors
that wish to donate via card.
More and more Charities are
asking us about contactless. This
form of payment is increasingly
becoming popular for payments
under £20. We provide terminal
machines in order for Charities
to stay up to date with payment
technologies.
FideliPAY is our ecommerce
solution offering charities the
ability to seamlessly
accept online payments
through our Payment
gateway and virtual terminals.
Bluetooth technology
allows movement around a
large area in order to take
payments via base unit. With
a range of up to 40 metres
and great battery life,
this would be great
holding charity auctions
and events
Touch screen technology has
transformed the way we interact
with POS systems. We offer a range
of POS systems that can speed
up check out times and increase
efficiency atthe most crucial
point in any sale.
Payment.
Countertop machines are
available and are the most
cost effective solution for
charities operating from
a fixed charity shop counter.
These terminals are easy
to install and easy to use.
Perfect for the inexperienced
volunteer.
FINAL WORDCharities continuously battle
against the economic environment in order to educate donors
on essential issues that need support. Messages are often lost in the busy world we live in and
donations have been hit across the board. Let us help you lower your costs and release some valuable
capital which can be used to send a stronger message out.
Fidelity Payment Processing2nd Floor, Sutherland House70-78 West Hendon BroadwayLondon NW9 7BT
T: 0345 481 2178 E: [email protected]: www.fidelitypayment.co.uk
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